Dear Valued Customer,

Your feedback is always valuable and we appreciate hearing from you.

Please spare us 2 minutes of your time to answer the uestions below as
candidly as you can based on your deposit relationship e!perience with
us. "here is no right or wrong answers and your answers will be treated
with utmost con#dentiality.
$. %ased on your e!perience with the bank, can you please rate how much
&ast'est %ank is described by each of the statements below. Please
use a scale of $ to ( where ( means that you highly agree with the
statement while $ means that you highly disagree. You can choose
from any number between $ to ( by putting an ) after the number.
*ighly disagree *ighly
agree
EastWest service is fast 1 2 3 4 5
EastWest staf are warm and friendly 1 2 3 4 5
It is easy to open an account or avail the
services of EastWest
1 2 3 4 5
EastWest has facilities that allow me to
access or transact in various channels
24/7
1 2 3 4 5
EastWest staf are competent and now
their !o"s well
1 2 3 4 5
EastWest acts fast to client
complaints/#ueries
1 2 3 4 5
$ranch and %&' networs are
conveniently located
1 2 3 4 5
%&' networ is safe and secure 1 2 3 4 5
Innovative or (rst to launch new products
and ofers
1 2 3 4 5
EastWest has competitive rates and fees 1 2 3 4 5
2. 'hich of the following is the primary reason that made you close your
deposit account with &ast'est %ank+ ,Please choose only one answer
by putting an ) after the bo!.-
$ranch )ocation
$etter interest rates of competitors
E*perience with "ranch personnel
E*perience with other channels +%&', -./, Internet, mo"ile "anin01
2han0ed !o"s
2han0ed residence
.thers3 444444444444444444444444
.. %ased on your e!perience with &ast'est %ank, please indicate your
willingness to again open a deposit account with the bank. Please use
the ( pt. scale where $ means you will never open another deposit
account with the bank again and ( means you are very likely to open
an account again. Please put an ) after the number you choose.
Will never open another
account
5ery liely to open another
account
1 2 3 4 5
/. Please indicate below your reason0s for your answer in number ..
1n case 1 am amongst the #rst .22 to respond by 3eptember 2, 22$.,
please send my free gift to the following address.
456&
7
5DD8&33
7
C94"5C" 4:6%&8 ,for address validation as needed7
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