Troubleshooting Fusion Apps Finjal

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Troubleshooting Fusion Applications

Sebastian Ciobanu
Principal Support Engineer
Agenda
Troubleshooting Concepts
Logging
Incidents
Diagnostics
Troubleshooting Techniques
Prepare yourself for troubleshooting
End User (SaaS users)
Administrator User (On Premise)
Helpful Resources
Demonstration
Q&A
6
Logging
Incidents
Diagnostics
Logging
Logging Format
[2012-12-18T16:57:24.363+05:30] [HomePageServer_1] [ERROR] [ADFC-50017]
[oracle.adfinternal.controller.application.AdfcExceptionHandler] [tid:
[ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)']
[userId: 112609] [ecid: 004oHv88Fnp1j^KayTMaMG0001^9000Nav,0:1] [APP:
HomePageApp#V2.0] [URI: /homePage/faces/AtkHomePageWelcome] ADFc:
While attempting to handle this exception the application's exception handler
failed.[[oracle.adf.controller.internal.AdfcIllegalStateException:
oracle.adf.controller.ControllerException: ADFC-12000: State ID in request is invalid
for the current session.
at
oracle.adfinternal.controller.state.ControllerState.synchronizeStatePart2(ControllerSt
ate.java:525)
How To Get The Most From Fusion Applications Diagnostic Logging (Doc ID
1310286.1)
8
Logging
Enable Logging
Help -> Troubleshooting -> Troubleshooting Options
How To Get The Most From The Module Configuration Parameter in Fusion
Applications Diagnostic Logging (Doc ID 1333649.1)
FAQ On The Options Available In The Troubleshooting Menu In Fusion
Application (Doc ID 1317068.1)
9
Incidents
An incident is a collection of diagnostic information related to a critical application

error. It shows the state of the application at the time the problem occurred. If you
encounter an error message for an issue severe enough to prevent you from
continuing in your work, then an incident is automatically created. Any diagnostic
tests associated with the error message would also run automatically, with the
results added to the incident. Your help desk can also manually create incidents
Quick Start Guide To Using Fusion Applications Incidents To Diagnose Issues
(Doc ID 1360505.1)
How To Get The Most From Fusion Applications Incident Management (Doc ID
1308558.1)
10
Incidents
Contents of an incident (Example):
adf_ADFConfigDiagnosticDump92_i50.txt ADF configuration
dms_ecidctx91_i50.txt - DMS ECID dump

dms_metrics87_i50.txt - DMS Metric dump
jvm_threads86_i50.txt - JVM Thread dump
odl_logs89_i50.txt - Diagnostic Log from Fusion Apps (T- 5 minutes before
incident creation)
odl_quicktrace88_i50.dmp QuickTrace buffer contents
readme.txt - Stack Trace and manifest generated by dump action
wls_image90_i50.zip - WLS Diagnostic Snapshot (including JFR).
How To Get The Most From Fusion Applications Incident Contents (Doc
ID 1320779.1)
11
Diagnostics
Run Diagnostic Tests
Help -> Troubleshooting
-> Run Diagnostics Tests
How To Assign Access To The Fusion Applications Diagnostic Dashboard

(Doc ID 1374930.1)
How To Get The Most from Fusion Applications Diagnostic Test Framework
(DTF) (Doc ID 1314486.1)
12

13
Get used with the Fusion Applications concepts

Review the administration and user guides
How to Troubleshoot Fusion Applications (Doc ID 1384205.1)

FAQ On Best Practices for Preparing Your Fusion Applications
Instance for Troubleshooting (Doc ID 1353907.1)
14
End Users (SaaS users)
Gather The Right Information
URL
https://fs-...<POD>.oracleoutsourcing.com/homePage/faces/AtkHomePageWelcome
https://fin-...<POD>.oracleoutsourcing.com/ledger
https://hcm-...<POD>.oracleoutsourcing.com/bpm/workspace/faces/jsf/worklist/worklist.jspx
User
Time and Date

Context in which the error occurred (eg. steps to reproduce)
Full error
Other details that may help in troubleshooting
15
Tools For Troubleshooting
HTTP Header Page not found, unreachable
URLs
16
Client commands: ping / tracert Performance,
connectivity issues
ping myhost.us.oracle.com
Pinging myhost.us.oracle.com [1.2.3.456] with 32 bytes of data:
Reply from 1.2.3.456: bytes=32 time=301ms TTL=52

tracert myhost.us.oracle.com
Tracing route to myhost.us.oracle.com [1.2.3.456]
over a maximum of 30 hops:
46 ms
45 ms
45 ms 1sthost.uk.oracle.com [IP address 1]
47 ms
45 ms
46 ms 2ndhost.uk.oracle.com [IP address 2]
Trace complete.
17
ESS UI to get the output and log files
Tools -> Scheduled Processes
ESS Request ID
18
Hints
Collect as much as possible information

from the users
Start investigations from the errors or
from the URLs
Use the right administration tools
Match the issue with the logs
19
Enterprise Manager Fusion Applications Control
Monitor entire domain

WLS console
Monitor the WLS servers from domains
Enterprise Manager Cloud Control 12c
Monitor entire Fusion Applications environment
Other consoles
Oracle Data Integrator console
Oracle Secure Enterprise Search
Oracle Access Manager console
20
Helpful Resources
Fusion Applications Troubleshooting Overview Master Note (Doc ID 109.1)
Oracle Fusion Applications Concepts Guide 11g Release 5 (11.1.5) http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htm
Oracle Fusion Applications Common User Guide 11g Release 5 (11.1.5) http://docs.oracle.com/cd/E37017_01/doc.1115/e22810/toc.htm
Oracle Fusion Applications Administrator's Troubleshooting Guide 11g
Release 1 (11.1.5) http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm
Oracle Fusion Applications Administrator's Guide 11g Release 1 (11.1.5) http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/toc.htm
Oracle Fusion Applications Performance and Tuning Guide 11g Release 5
(11.1.5) - http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e16686/toc.htm
21
Demonstration
22
23
To ask a question on the phone line,

select *1 on your phone
To ask a question online, use the Chat

feature Select HOST
Your question will be

read aloud in the order received
Questions submitted during Advisor Webcast session

Q: How do we get the log files on a SaaS environment?
A: Currently SaaS customers need to log a Service Request to get access to the logs.
Q: SaaS customers are not given ssh access to servers correct?
A: Thats correct. Only Cloud Operations do have access at OS level.
Q: Is it possible to filter logs for just a single user?
A: Using Enterprise Manager the administrator can filter the logs for a single user.
Review Add Fields section from the Tips and Tricks on using Enterprise Manager's Log Viewer for Fusion Applications
(Doc ID 1314943.1)
Q: I am working as WebLogic administrator. I have seen some concepts in Fusion Applications which are not in WebLogic.
A: Fusion Applications is using WebLogic along with many other Fusion Middleware components.
For better understanding of the Fusion Applications concepts please review Oracle Fusion Applications Concepts Guide 11g
Release 5 (11.1.5) - http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e15525/toc.htm
Q: We use ECM and IPM - Can we use the techniques you described?
A: Oracle WebCenter Content (formerly known as Oracle Enterprise Content Management) and Oracle Imaging and Process
Management (IPM) can be monitored using Enterprise Manager
Please review Oracle WebCenter Content System Administrator's Guide for Content Server 11g Release 1 (11.1.1) - Using
Fusion Middleware Control to Manage Content Server
http://docs.oracle.com/cd/E29597_01/doc.1111/e10792/c02_em.htm#CACCBEJJ
Q: Sometimes, there is no Incident ID number displayed. Then how to check related logs for that Incident?
A: Use the Enterprise Manager to view the log messages. The details of the incidents are provided in the log files. When
searching ensure that the Incident Error is checked for the Message Types.
Review Message Types section from the Tips and Tricks on using Enterprise Manager's Log Viewer for Fusion Applications
(Doc ID 1314943.1)
24

Q: How do we know the Incident log location on the server?
A: The incident can be found by looking into the log files where the full location may be displayed. Here is an example
[2012-11-26T15:03:24.473+05:30] [HomePageServer_1] [INCIDENT_ERROR:14] [BEA-320016] [Diagnostics] [host: myhost] [nwaddr:
IP] [tid: oracle.dfw.impl.incident.DiagnosticsDataExtractorImpl - Incident Dump Executor (created: Mon Nov 26 15:03:24 IST 2012)]
[userId: <WLS Kernel>] [LOG_FILE:
/u01/oracle/fa/products/instance/domains/myhost/CommonDomain/servers/HomePageServer_1/logs/HomePageServer_1.log]
Creating diagnostic image in
/u01/oracle/fa/products/instance/domains/myhost/CommonDomain/servers/HomePageServer_1/adr/diag/ofm/fusionapps/HomePageA
pp/incident/incdir_49 with a lockout minute period of 1.
Alternatively the default location where Fusion Applications incident files can be found:
/[root]/APPLTOP/instance/domains/[instance]/[ProductFamilyDomain]/servers/[ProductServer]/adr/diag/ofm/fusionapps/[ProductApp]/inci
dent/
For more details please review Quick Start Guide To Using Fusion Applications Incidents To Diagnose Issues (Doc ID 1360505.1)
Q: How to troubleshoot on Fusion Applications Composer issues?
A: You can use the common troubleshooting mechanism used in Fusion Applications. For example logging. Please review How To Get
The Most From Fusion Applications Diagnostic Logging (Doc ID 1310286.1)
Q: Apart from admin rights what are the other rights by which the team can view the logs ? Can superuser view these logs ?
A: A super user can be granted with privileges similar with the one that FAAdmin user have it. It can be also given only read only access
to view logs in Enterprise Manager.
Q: Are there any plans to display logs on screen (in UI) similar to Display Log on Screen option in E-Business Suite?
A: Fusion Applications is using the Enterprise Manager (embedded Fusion Applications Control or EM 12c) which have the UI to view
and search the logs on the screen along with other powerful capabilities to control the components.
Please review the following documents:
-
Oracle Fusion Applications Administrator's Guide 11g Release 5 (11.1.5) - Managing Oracle Fusion Applications Log Files and
Diagnostic Tests - http://docs.oracle.com/cd/E29505_01/fusionapps.1111/e14496/logs_diagnostics.htm#BEIFFFIA
Whitepaper on Troubleshooting Fusion Applications using Oracle Enterprise Manager (Doc ID 1460208.1)
25

Q: Is there any way we can view incident logs in EM?
A: Using Enterprise Manager 12c this is possible. Please review Managing Problems with Oracle Enterprise Manager
chapter from Whitepaper on Troubleshooting Fusion Applications using Oracle Enterprise Manager (Doc ID 1460208.1)
Q: Same Fusion Applications Troubleshooting Guides can be used for 11.1.2 environment?
A: Use each troubleshooting guide as per the version of the Fusion Applications that you use. For example for Release
11.1.5 use Oracle Fusion Applications Administrator's Troubleshooting Guide 11g Release 1 (11.1.5) http://docs.oracle.com/cd/E29505_01/doc.1111/e25450/toc.htm
For other versions please use:
http://www.oracle.com/technetwork/documentation/default-1577155.html
Q: Do we need to bounce servers if we change logging options under Troubleshooting Options?
A: No bounce is required nor to logout.
Q: What are the Hardware and Software Requirements if we want install the Oracle Fusion Applications in Windows
Environment like Windows 2008 Server?
A: Please review Fusion Applications - How to get Sizing Requirement? (Doc ID 1379929.1)
Q: Do we have any environment from Oracle for hands-on?
A: Oracle Support do not provide such environments for customers. Please get in touch with Oracle Representatives or
Oracle Partners.
26
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Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 12

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 12

Future Advisor Webcasts

Upcoming live webcasts and recent recordings:

North America: xxxx

Troubleshooting Fusion Applications

Fusion Applications Technical Community

-----------------------------------------------------Conference ID: advisorsp

Recent webcasts available in archives:

For International Toll-Free:

- Administering Fusion Applications

My Oracle Support: https://support.oracle.com

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 12

Safe Harbor Statement

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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<Insert Picture Here>

Troubleshooting Fusion Applications

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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An incident is a collection of diagnostic information related to a critical application

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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dms_ecidctx91_i50.txt - DMS ECID dump

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-> Run Diagnostics Tests

How To Assign Access To The Fusion Applications Diagnostic Dashboard

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Prepare yourself for troubleshooting

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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Get used with the Fusion Applications concepts

How to Troubleshoot Fusion Applications (Doc ID 1384205.1)

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Time and Date

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Reply from 1.2.3.456: bytes=32 time=301ms TTL=52

45 ms 1sthost.uk.oracle.com [IP address 1]

46 ms 2ndhost.uk.oracle.com [IP address 2]

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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Collect as much as possible information

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

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Monitor entire domain

Copyright 2012, Oracle and/or its affiliates. All rights reserved.