Date: July 2013

Issue: 10

Bulletin Number: PG/10/2013-14

SUBJECT: Implementation of labour free service visits for non-Cellular customers- Silent DG set application only.
ENGINE MODELS AFFECTED: All models: 222ESG,322ESG,323ESG,422ESG,422TC, 621ES, 881ES

SERIAL NUMBER RANGE AFFECTED: 5211series onwards

OEA INFORMATION:
EFFECTIVITY DATE: 01.07.2013

MANUFACTURING EFFECTIVITY SL NO.: 100% from 5211series onwards

SAFETY NOTICE:Instructions in the bulletins assume that the technician has sound knowledge on safety procedures and has been trained on the maintenance and repair of Eicher
products. If you are unsure or do not understand the information contained in this bulletin, please contact TMTL for assistance. Remember SAFETY comes FIRST.

Service Information:
TAFE Motors and Tractors Limited (TMTL) shall offer 3 free service visits along with every engine manufactured by the company and supplied to the customers of
non-cellular segment for Silent DG Set application. This shall be applicable for PG engines with ESN: 5211series onwards.
The schedule of labour free service visits will be as follows :-

Schedule

Type of Visit
Commissioning Visit

Within 6 months from the month of engine manufacturing

Service Visits :

With EicherRakshak Oil

With other Oil of recommended grade

Ist free service visit

Within 50 hours of DG running or 15 days

from the date of DG commissioning,
whichever occurs earlier, along with
replacement of Oil and Filters

Within 50 hours of DG running or 15 days from

the date of DG commissioning, whichever
occurs earlier,along with replacement of Oil and
Filters

2nd free service visit

Within 550 hours of DG running or 195 days

from the date of DG commissioning,
whichever occurs earlier, along with
replacement of Oil and Filters

Within 300 hours of DG running or 105 days

from the date of DG commissioning, whichever
occurs earlier, along with replacement of Oil and
Filters

The above labour free services can be availed only through the Authorised Service Dealers of TMTL, subject to the following conditions :1.The labour free service visits are applicable only for the DG sets manufactured by the Authorised OEAs (Original Equipment Assembler) of TMTL and purchased from
the Authorised dealers.
2. All consumable parts and Oil for the Ist and 2nd service visits shall be arranged by the customer through the authorized service dealers on chargeable basis.
3.Genuine parts and recommended oil are used during the routine services of the DG set.
4. It is the responsibility of the DG set purchaser to avail these free service visits as per the above recommended schedule. After the specified timelines, the free
service visit offer shall not be applicable.
5.The warranty of the engine shall be deemed to be VOID if the recommended service schedule is not followed by the customer.
*** Please refer to the detailed 'Process flow' provided in the following sheets for execution of free service visits in the field.

PROCESS FLOW - COMMISSIONING VISIT

START

END

Post successful
installation of DG,
Commissioning Call to be
registered on TMTL Care

TMTL Care to forward the

call to concerned ASI

Commissioning request
forwarded by ASI to
concerned OEA
Back to START

OEA to liasion for

installation correction
Visit charges to be debited to the
concerned OEA and credited to
the SD - RSM to give information
to TMTL finance

OEA to check and confirm

the Installation Complete
status

OEA to forward the complete

customer details with ESN to the
ASI with confirmation for doing
the Commissioning

ASI to close call on

TMTL Care
ASI to forward the
Commissioning request to the
concerned Service Dealer
(SD)
SD office to inform
ASI, RSM & OEA

Technician to inform SD
office regarding
installation deficiencies

SD to depute the
technician to the
customer site

Technician to check the

installation of the DG

END

SD to liasion with Customer

and TMTL for labour free G1
(50 hrs) and G2 (500 hrs)
services; Charges to be
claimed by SD from TMTL

SD to raise bill on TMTL for

commissioning charges

SD to enter
commissioning details
on TMTL Portal

Call closure information to

OEA and TMTL Care by
ASI

Information to ASI by SD
office

Technician to inform SD
office regarding closing of
commissioning call

Commissioning done by SD
Technician; details captured
in commissioning report

Important 1. The above process of " Free Commissioning Visit" thru TMTL shall be applicable only on PG Engine sold in Silent DG application for non-cellular segment
and effective from ESN - 5211..... onwards. For all the engines manufactured prior to this period and / or supplied to telecom segments, the existing system
shall be applicable.
2. For applicability of free commissioning visit , please refer to the " Offer for Labour free service visits" sheet.

PROCESS FLOW - TWO LABOUR FREE PM SERVICES

START
Post successful
commissioning of DG by
service dealer and after 50 hrs
of DG running or 15 days , Call
for free PM service visit to be
registered on TMTL Care

END

END

TMTL Care to forward the

call to concerned ASI

Similar process to be
followed for 2nd free service
visit as per recommended
schedule

PM service request
forwarded by ASI to
concerned service dealer

SD to raise bill on TMTL for

PM visit charges

SD to enter PM details
on TMTL Portal
SD to check and confirm
the Commissioning
Complete status
Call closure information
TMTL Care by ASI

ASI to close call on

TMTL Care

SD office to inform
ASI, RSM

Technician to inform SD
office regarding non
applicability condition

SD to verify the applicability of

free service visit for the said
customer wrt the applicable
conditions *

SD to depute the
technician to the
customer site

Technician to check the

applicability of free
service visits wrt DG /
site condition

Information to ASI by SD
office

Technician to inform SD
office regarding closing
PM service call

PM service to be done by SD
Technician with Parts and
Oil; details captured in FSR
report

* Important 1. The above process of " Free PM Services" shall be applicable only on PG Engine sold in Silent DG application for non-telecom segment and effective from
ESN - 5211...... onwards. For all the engines manufactured prior to this period and / or supplied to telecom segments, the existing system shall be applicable.
2. For applicability of free services, please refer to the " Offer for Labour free service visits" sheet.
3. The Parts and Oil required duirng the Ist and IInd PM service shall be chargeable from the customer.