Professional Documents
Culture Documents
GT-SAT
Rarely is a company as cleverly organised as GT-SAT. Every piece fits into the other perfectly, mainly because they take
next, much like a jigsaw puzzle. As it turns out, however, a lot of effort and hard their work seriously, which basically boils
work had been required to achieve such smooth operations. We travelled to the tiny down to taking customers seriously.
principality of Luxembourg right in the heart of Europe to find out how they created With this in mind, they decided to take
such a successful business from scratch. their ideals a step further. GT-SAT was
established in 2004 with the support of their
Luxembourg has a population of only half a Litec in Taiwan and runs production facilities partner and friend Jack Chao from Litec in
million people. “Add to that more than 100.000 in Shenzhen, China. Taiwan, who had just set up a manufacturing
people who commute from France, the Neth- Incidentally, many things happened by acci- site for LNB in Shenzhen.
erlands and Germany on a daily basis to work dent. Tom Schulz originates from Oldenburg in “A partnership built on trust, total support
here,” Guil Mediouni reveals some economic northern Germany and became Export Direc- and mutual reward from working together,”
fact about his adopted country. Together with tor at a large manufacturer of satellite acces- is not only their internal motto, but also their
Tom Schulz he is an equal partner in GT-SAT, sories in 1996. In 2001 he decided to quit this attitude towards their clients.
“even though we’d never have made it with- job and transfer to a large satellite distributor “This was a dream come true: being our
out Jack, our partner” according to Tom. in Luxembourg, where he met Guil Mediouni own bosses, taking our own decisions and
from Israel, who also worked in the industry – above all – implementing our vision of a
Jack is the owner of LNB manufacturer since 2000. Tom and Guil got along with each partnership with customers,” Tom says.
▲
the right and Tom Schulz on the
left.
Tom’s mother tongue is German
and Guil speaks Hebrew as his
first language, which makes
English the language of choice
at GT-SAT. Tom is an early riser,
while Guil is a night owl, making
at least one of them available
for customers more or less
around the clock. Guil takes
care of finances and technology,
while Tom is the marketing and
logistics professional.
▲
warehouse. One of ing their customers as partners. “We aim for
the main reasons a long-term business relationship rather than
for GT-SAT’s short-term success,” Tom argues and Guil
unusual success remembers an instance back in the beginning
is the capability of their business. “The switching of one of
of dispatching our first LNB deliveries didn’t work properly.”
large orders at Things like that happen in real life, and this is
any time, which is how GT-SAT reacted: “We recalled all faulty
a prerequisite for LNBs and sent a replacement by air freight
obtaining wholesale free of charge to all affected customers.”
customers. Up Each installer having received a faulty LNB
to 300.000 LNBs also got a collection of the latest LNB types as
are stored in GT- an added benefit. “Thanks to how quickly we
SAT’s warehouses reacted our customers were not angry at us
in Belgium and and we had a chance to show to our custom-
Luxembourg, which ers that we were really serious about thinking
represent a huge of our customers as partners,” Guil remem-
amount of money. bers that episode of his business career.
Exports go via the Of course it is only possible to offer such
port of Antwerp in incentives if both partners equally value the
Belgium, a 40-foot investment in such partnerships. “We’d rather
container holds not make an additional profit than upset our
some 60.000 LNBs. customers,” seconds Tom, who lists the pillars
“Our business of success for GT-SAT: “Quality, service, reli-
is insured with a ability, communication.”
company called If you’d like to meet the two guys in person,
Coface,” Guil simply visit the GT-SAT stand at ANGA in
explains. “This Cologne, where they are present each year.
way our own “We’d like to extend our partnerships,” Tom
creditworthiness is tells us and invites importers, wholesale deal-
safeguarded.” ers and distributors to get in touch with GT-
SAT.
New at GT-SAT
▲ This is a first
test sample
▲ Each GT-SAT LNB has its own serial number,
of the new
so that each product can be traced back. Even in
circular quad
the warehouse each LNB can be traced because
LNBF hitting
the serial numbers of all LNBs are also attached
stores at the
onto the carton board box.
end of the
third quarter of 2008. GT-SAT is also
program providers, which explains the large
developing a unicable LNB which is
proportion of bulk deliveries. As a matter of
also scheduled to become available
fact, GT-SAT indirectly supplies LNBs to pro-
at the same time. A
viders in Scandinavia and the Baltic States, in ▲ GT-SAT will introduce this striking feature of
Russia, and Eastern Europe. monoblock with 3° spacing shortly most GT-SAT LNBs
Tom details the LNB types: “In 2004 we after this issue has hit the shelves. is the 40 mm long
started with the four basic types: single, twin, Shortly before that a single and twin mount which allows
quattro and quad.” They then added circular monoblock with 4.3° spacing will installers to perfectly
types, the mini series, and in 2007 the range become available as well. adjust the LNB in
was complemented by the Diamond series fea-
focus.
turing high-quality LNBs which not only offer This circular LNB for the
▲
top-notch reception capabilities but are also 12.2 to 12.7 GHz frequency
especially weatherproof. “The Diamond series range is introduced together
was a huge success in tropical countries,” Tom with this issue of TELE-
proudly explains. These high-tech LNBs are satellite and is designed for
increasingly in demand in Europe as well these the American market.
days.