RK Sundaramoorthy

Mail rk_sumo@hotmail.com or rksumo23@yahoo.com

India Mobile +91 91766 18115
Saudi Mobile - +966545659661
Name:

SUNDARAMOORTHY RK [Test Manager]

Profile:
I have 12 years of experience with good knowledge on account, test, defects
and project migration management.
Currently working in Mphasis, an HP Company from May 2007.
Actively involved from pursuit till implementation phase and have handled all
phases of test lifecycle. Expertise on working in a single project which involves
multiple vendors. Hands on experience in setting up process at different test
levels.

Current Engagement:
Working as a Program Test Manager for Saudi Hollandi Bank in Saudi
Arabia from November2011.
Leading the test engagement for the following channels - internet banking,
ATM, IVR, Mobile Applications and Mobile browser applications.
Responsible for the delivery of above channels from different vendors like
Mphasis, Vayana, NCR, ININ and Crossing Tech.
Managing challenges such as vendor coordination from different geographies,
client liaison, setting up process at client place, test data for different
channels are few to mention.
STRENGTHS
Experience
o Total Exp 12 years
o Test Manager 3.5 years
o Mphasis Experience 5 years 8 months
o United Kingdom 2 years
o United States 1 month
o Saudi Arabia From Nov2011 to till-date.
Account Management
o Account Management
Demand Forecasting and Tracking
Project Creation
Resource Assignment
Creation of IRFs [Intra company revenue forms]
Single handedly managed the account ramp up from 8 to 32
members in less than 3 months
Encouraging the resources to do certifications and upgrading
their skills
Encouraging the resources to come up with white papers on
testing and metrics

CORE

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RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661
Individual Development Plan [IDP] and Performance Improvement
Plan [PIP] for the team
Performance Management [Appraisals]
Test Management
o Extensively involved from pursuit phase till the implementation phase
for the entire engagement.
o Hands on experience on the following
Offshore and onshore delivery model
Customer and Vendor management
Setting up test process and documents
Estimations
Resource profiling
Statement of Work
Schedule preparation/tracking Using Microsoft Project Plan
Cost Model preparation/tracking Used in-house template
Test Plan
Status Reporting
Metrics Collection
Risk and Issue Management
Variance Analysis
Root Cause Analysis
Test Closure Report
Tools
o Starteam, VSS Configuration Management
o Clearcase Defect Management
o Quality Center, Clearquest - Test Management
Defect Management
o Preparing defect strategy and defect management procedures
o Setting up the defect database for a release
o Identifying high priority defects for faster turnaround time
o Defect assignment to different teams like BA, Dev, Architects, technical
assistance group, client, support etc.
o Preparation of defect reports
Repatriation
o Preparation of the Migration Plan and Communication Plan
o Piloting the project at offshore from onshore to make sure no issues are
identified before repatriation

ACHIEVEMENTS
Currently managing testing delivery for Internet banking, ATM, Mobile Apps
and Mobile thin client.
Page 2 of 9

RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661
Scored an average of 4.2 / 5 from the VOE survey conducted for people-care
and delivery.
Worked as a Test Lead in UK, managing the UK resources as well offshore
resources.
Played a key role in getting more work to offshore and the team ramp up.
Given the responsibility of defect management for the entire project within a
release.
From offshore, CMS project is considered as the foremost project to move into
Managed mode based on maturity.
Due to better delivery release on release, CMS Project has been rated as the
second best in terms of rating from the DWP client. In earlier release the
project was rated sixth.
The first project to get repatriated to offshore and made the transition
smoothly without any issues.
Handled the account ramp up to 32 members from 8 members in a short span
of time.
EXPERIENCE DETAILS
Company

Designation

Start Date

End Date

Mphasis, an HP
Company

Project Manager
Testing

May-2007

Till Date

AppLabs Technologies

Project Leader
Testing

Oct-2006

Apr-2007

Aspect Software
[Transferred from
Prodapt Solutions]

Principal Engineer

Oct-2004

Sep-2006

Prodapt Solutions

QA Engineer

Jan-2001

Sep-2004

ONSITE EXPERIENCE
Preston, UK 20 months [Client Department for Work and Pensions, UK
Government]
Newcastle, UK 3 months [Client Department for Work and Pensions, UK
Government]
Boston, US 1 month [Aspect Software]
Riyadh, Saudi Arabia 14 months - From Nov2011 TO Till-Date [Client Saudi
Hollandi Bank, Saudi Arabia]

Page 3 of 9

RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661

EDUCATION DETAILS
Master in Computer Applications [MCA] from Madras University, Chennai
Bachelor of Science in Mathematics from Loyola College, Chennai

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RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661
EXPERTISE
Domain

Customer Interaction Management,

Government, Retail Banking [From
Nov2011]

Project Management

Microsoft Project Plan

Test Management Tool

Quality Center, Rational ClearQuest

Configuration Tools

Starteam, Visual Source Safe, WINCVS

Development Tools

Visual Studio, TextPad, FrontPage

Operating Systems

Windows XP, 2K3

Databases

SQL Server 2000

Languages

.NET, Visual Basic 6.0, ASP, JSP

Scripting Languages

JavaScript, VB Script

Web Languages

XML, HTML

Life Cycle Model

Agile [Scrum], V-Model and Waterfall

Middle Ware

TIBCO [SOAP UI]

PROJECT DETAILS
SHB RIB SAUDI HOLLANDI BANK RETAIL BANKING NOV11 TO TILL DATE
Client
Domain
Description

SHB, Saudi Hollandi Bank Internet Banking, ATM,

Mobile Apps and Mobile Thin Client
Retail Banking
The Multi Channel Interface (MCI) comprises of a collection of
business process related to the Internet Banking. The MCI offers
services to Internet Banking from the backend transaction
systems. It offers User Registration, Authentication, OTP, Fund
Transfer, A/C Details, Beneficiary management, Normal Utility
and MOI Utility management, Inquiry of Loans and Deposits,
Credit card payments, Cash on demand, different offline
requests for ATM and credit card activation, cheque book
request etc, order basket for funds transfer, future dated
payments, various types of statements for all types of accounts
and also for credit card statements. The transaction offered by
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RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661
the system is in real time in nature, but batch and scheduled
transaction also used process some of the transactions.
Role
Tools/Environm
ent

Program Test Manager

T24, TIBCO, Vision +, Entrust, Postilion, Vision+

SOA SERVICE ORIENCTED ARCHITECTURE - NOV10 TO OCT11

Client
Domain

UK Government, DWP - Department for Work and

Pensions
Government

Description

This application interacts with different benefit systems like JSA,

ESA, CA, DLA and IS. The details from Portal [developed by
Accenture] will be passed to the legacy systems through the
SOAP. The aim is to make sure all the request data passed from
Portal is verified and the response is updated in the legacy
without any issues. SOAP UI is used to verify the request and
response.

Role

Test Manager
Mercury Quality Center, SOAP UI, Star Team, Legacy
Applications.

Tools/Environm
ent

CMS - CUSTOMER MANAGEMENT SYSTEM - OCT07 TO OCT10

Client
Domain
Description

UK Government, DWP - Department for Work and

Pensions
Government
A business change program that will deliver the front-end client
facing system for Jobcentre Plus including benefit claims from
lone-parents, careers, incapacitated and unemployed clients.
CMS generates a statement covering the details gathered for
the client to sign replacing the current benefit claim forms. Job
Center Plus will deal with benefit claims from lone-parents,
careers, incapacitated and unemployed clients. Developed in
C++ and it interacts with multiple technologies (Java, XML,
Tuxedo, DB2 etc).
As a evolution later this application is converted into a Portal
Page 6 of 9

RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661
and used SOAP to pass the details to legacy applications.
Role
Tools/Environm
ent

Test Manager
Mercury Quality Center, Rational Clear Quest, Star Team,
Rational Clear Case, SOAP UI

ECM ENTERPRISE CAMPAIGN MANAGER

Client
Domain
Description

Aspect Software Solutions

Customer Interaction Management
Aspect Enterprise Campaign Manager is a product whcih offers
superior outbound campaign strategy management and call
optimization capabilities that provide your organization with
opportunities to increase revenue opportunities and contact
center performance, reduce operational costs, mitigate risks
such as business continuity and data security and ensures
compliance with increasingly stringent industry regulations.
Aspect Enterprise Campaign Manager helps you develop,
execute and manage high-yield sales and collections campaigns
across global operations.
ECM is integrated with various dialers like Unison, Conversations
and EnsemblePro and optimization tools like Optimizer.

Role
Tools/Environm
ent

Test Lead
Rational Clear Quest, VSS.

UNIFIED DESKTOP DIRECTOR

Client
Domain
Description

Aspect Software Solutions

Customer Interaction Management
UDD is a thin client unified contact center solution that delivers
functionality such as automatic call distribution (ACD),
interactive voice response (IVR), automated outbound dialing
(AOD) with power, preview and predictive dialing, computer
telephony integration, web chat, email collaboration, voice mail
recording, queuing, real time reporting and historical reporting.
The switching, call control, load balancing and transaction
processing are managed by distinct software processes.
Page 7 of 9

RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661
Role
Tools/Environm
ent

Team Lead
Rational Clear Quest, VSS.

AGENT
Client
Domain

Aspect Software Solutions

Customer Interaction Management

Description

The Agent application is the agent component of the

EnsemblePro system. It handles all the telephony features - for
example, dial, hang up, and hold - which a telephone
traditionally provides. In addition, a contact center agent uses
the Agent application to make 3-Way conference calls, blind and
warm transfers, call recordings and playbacks, use voice mail,
create speed dial numbers, and use the last-number-dialed
feature.

Role

Team Lead
Rational Clear Quest, VSS.

Tools/Environm
ent

ASPECT PERFORMANCE MANAGEMENT

Client
Domain

Aspect Software Solutions

Customer Interaction Management

Description

Aspect Performance Management is designed to help call

centers align their employees performance from the executive
level all the way down to the agent level. Making sure that
everyone is on the same page will allow centers to run more
efficiently and ultimately will allow them to achieve their
overarching business objectives, like increasing profitability,
decreasing cost, and increasing customer satisfaction. Aspect
Performance Management is the performance management or
analytics products at Aspect Software. It is designed to align all
of the resources in a call center towards an overarching
strategy, defined by executive management.

Role

Principal Engineer
Rational Clear Quest, VSS.

Tools/Environm
ent

Page 8 of 9

RK Sundaramoorthy
Mail rk_sumo@hotmail.com or rksumo23@yahoo.com
India Mobile +91 91766 18115
Saudi Mobile - +966545659661
Personal Details
Date of Birth
Education Qualification
Mobile No
Residence No
Saudi Contact
Residence

:
:
:
:
:
:

23-Dec-1976
Master in Computers Applications
+91 9176618115
+91 9094660581
+966545659661
No 3/794, Dr No 5, Sangeetha Enclave 1, Ponniamman Kovil Street,
Karpagambal Nagar, Porur, Chennai - 600116

:
:
:
:

E8231115
03/03/2004
03/03/2014
Chennai

Passport Details
Passport No
Date of Issue
Date of Expiry
Place of Issue

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