Transcosmos Global Ecommerce

transcosmos global service network
Providing the functions required for E-Commerce business

at One-Stop in line with the business and brand strategies
of client companies
58sites (13 countries)
UK
Buckingham
BELGIUM
Paris
FRANCE Budapest
Shenyang
Benxi
Beijing
Seoul
Tianjin
KOREA
Qingdao
Seongnam
Suzhou
JAPAN
Shanghai
Pusan Shibuya
Huzhou
Hangzhou
PHILIPPINES
Guangzhou
Manila
Shenzhen
Bangkok
Singapore
CANADA
CHINADalian
Liege
HUNGARY
Debrecen
Beograd
SERBIA
Chicago Ontario
San Francisco
Silicon Valley
Los Angeles
San Diego
St. Louis
Memphis
USA
Grapevine
New York
Philadelphia
Southaven
Allen
Dallas
Global E-Commerce
One-Stop Services
THAILAND
SINGAPORE
Jakarta
INDONESIA
Suzhou Center
E-Commerce One-Stop Center
Digital Marketing
Guangzhou Center
Shenzhen Center
CHINA
CHINA
Shibuya Center (Japan)
Shanghai Center 1
Beijing *
Call Center
North America
Shanghai (2 locations)
Guangzhou *
Ontario Center *
CHINA
Allen (State of Texas) *

Memphis Center (State of Tennessee) *
Southaven Center
(2 locations / State of Mississippi) *
Grapevine Center (State of Texas) *
Dallas Center (State of Texas) *
Shenzhen *
Beijing Center
KOREA
Shanghai Center 2
Beijing Center (Business Development)
KOREA
Pusan *
USA
Jongro Center
EUROPE / ASEAN
Seoul (2 locations)
Nonhyun Center
New York (State of New York)
Liege Center (2 locations / Belgium) *
Seocho Center
Chicago (State of Illinois) *
Manila Center (Philippines) *
Guro Center
Philadelphia
(Commonwealth of Pennsylvania) *
Guro CS Center
E-Commerce Fulfillment Center
Kwanak CRM Center
CHINA
Pusan Center
San Francisco (State of California) *
USA
Hangzhou Center *
Los Angeles Center (USA)
Guangzhou Center *
Budapest Center (Hungary) *

Debrecen Center (Hungary) *
CHINA / JAPAN
Silicon Valley
(Business Development / State of California)
We support E-Commerce business operations with services corresponding to the business strategies and brand
strategies of client companies, including everything from E-Commerce Website construction and operation to
fulfillment (receipt of goods, picking, packing and shipping), customer care, Web promotions and analysis.
EUROPE / ASEAN
Paris (France) *
Beograd (Serbia) *
EUROPE / ASEAN
Systems Development Center
Providing the functions required for

E-Commerce business at One-Stop
San Diego (State of California) *
Songnam Center (Direct Mail)
Shanghai Center *
Huzhou Center *
St. Louis (State of Missouri) *
Kwanak Financial Center
Providing services in 31 countries* worldwide including

Japan, Europe, the U.S., China and South Korea
Manila (Philippines) *
Singapore (Singapore) *
Buckingham Center (UK) *
Shenyang Center
Jakarta Center (Indonesia)
Tianjin Center
Manila Center (Philippines) *
For Inquiries on Services
We cover approximately 80% of the markets around the world.
* Subcontractors / Associated
1-844-630-2224
* Japan, China, Korea, Indonesia, the U.S., Canada, UK, Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Finland,
Norway, Switzerland, Poland, Belgium, Austria, Greece, Portugal, Ireland, Romania, Hungary, Luxembourg, Bulgaria, Slovenia,
Lithuania, Latvia, Estonia
9:00am6:00pm PST (Except Sat, Sun)
A wealth of know-how gained from experience

in providing services in each industry
transcosmos inc.
www.transcosmos.com
Main Office
/ 879 West 190th Street, Suite 1050, Gardena, CA 90248
Mountain View Office / 444 Castro Street, Suite 700, Mountain View, CA 94041
TEL. 1-844-630-2224
TEL. 1-650-428-2000
* We provide a multitude of various other services. If you have any questions or comments, please feel free to contact us at any time.
* For details on service pricing, please contact any of our sales representatives. * transcosmos is a trademark or registered trademark used by transcosmos inc. as well as in other countries.
* In addition, the company names and products services listed in this brochure is trademark or registered trademark of each compnay.
Optimal operations which understand both local characteristics and product characteristics are
achieved based on know-how accumulated through experience in providing services to leading brand
companies in each industry.
transcosmos is a
"Privacy Mark"
certified company
2014.04-01
Global
Services
Global E-Commerce One-Stop Services
Global E-Commerce
One-Stop Services
One-Stop Services are provided not only in Japan, but also for corporate clients who want
to expand E-Commerce business in Europe, the U.S., China and South Korea, where
support is offered to expand the sales and streamline the operations of client companies
What E-Commerce One-Stop Services are offered by transcosmos?

Based on the E-Commerce business strategies and brand strategies of client companies, we provide the various functions
required for E-Commerce business at One-Stop, including everything from E-Commerce Website construction and
operation to fulfillment (receipt of goods, picking, packing and shipping), customer care, Web promotions and analysis.
Four key points of service
Experience and know-how of transcosmos
People
All functions are optimized by making use of comprehensive information, such as product inventory information, customer
information (CRM) and Website access information. We assist the sales expansion and operational streamlining of
client companies as an E-Commerce business partner with operations based on experience in the field.
Technology
Process
Integrated E-Commerce Platform
Business Process Outsourcing
35,000
Experience and know-how of transcosmos
Call Center
persons
Seamless Integration
A large number of registered

professional staff with
experience and know-how
Order Management System
Digital Marketing
Store Front System
Analytics
Maintaining a track record of
providing services and abundant
experience for 47 years
Warehouse Management System

Call Tracking System
Support in 31 countries worldwide
Sales
Expansion
ASIA
Operational
Efficiency
Japan China Korea Indonesia
NORTH
USA
AMERICA
Canada
EUROPE UK
Italy
Finland
Belgium
Ireland
Bulgaria
Estonia
Germany
Netherlands
Norway
Austria
Romania
Slovenia
France
Sweden
Switzerland
Greece
Hungary
Lithuania
Spain
Denmark
Poland
Portugal
Luxembourg
Latvia
Research /
Analysis
E-Commerce Site
Development and
Operation
It is possible to develop E-Commerce business in line with the culture and characteristics
of target markets through strong partnerships in the United States, China and Korea.
USA /
EUROPE
Major E-Commerce outsourcing

provider Strategic and
equity partnership with "PFSweb"
E-Commerce One-Stop Services

Sales Expansion
Customer
Care
Orders /
Inventory
Management
Fulfillment
Business partnership with

Korea's largest
E-Commerce market "eBay"

China's largest
E-Commerce market "TMALL"

China's major
E-Commerce Fulfillment and
Logistics Company "FineEX"
Singapore
ASEAN's eBook pioneer with more

than 5.5 million members, "Ookbee"
Indonesia
Cosmetics E-Commerce company

expanding to 8 ASEAN countries,
"Luxola"
Indonesia's largest E-Commerce

fashion website carrying more than
500 brands, "Berrybenka.com"
Wealth of experience in providing services
What is Fulfillment?
02
CHINA
Thailand
4
Administrative operations,such as packaging and shipment of products,after receiving orders from consumers,etc.
In general,they include order placement,inventory management,shipment operations,invoicing,and management
of client data.
CHINA
We provide support to corporate clients' advancement to ASEAN market by partnering

with leaders of various fields from fashion, cosmetics, eBooks in the ASEAN market.
Operational Efficiency
Web
Promotion
KOREA
JAPAN
70
companies
USA / EUROPE
60
companies
CHINA
35
companies
03
Service Flow
01
Launch
E-Commerce Business
Strategy and Business Planning
Improvement and
Strategic Planning
02
Market and competitive research for

business plan formulation
Designs a business scheme for brand

strategy, promotion strategy and
E-Commerce business operations
E-Commerce Website
Construction
Based on the brand strategy of the client
company, constructs an E-Commerce
merchandise purchase point through
E-Commerce Website design and
E-Commerce front system development
Order
Management
System
Customer Care (Inquiry Contact Point)

Constructs an operation system for multi-channel support of
inventory confirmation, return inquiries and complaints from
consumers, etc.
Constructs a CRM system to support operations
Internet Promotion (Acquisition)

Based on the brand strategy of the client company,
creates a promotion plan and carry out promotions aimed
at the acquisition of new customers based on the plan
Warehouse
Management
System
Call
Tracking
System
Based on the business plan and operational

design of the client company, constructs a
logistics center, order management system and
warehouse management system to receive and
store merchandise from the corporate client
04
Performs integrated management of operations extending from

the front E-Commerce system to the warehouse management
system, and accumulate customer information, merchandise
information, shipping information and inventory information
Store Front
System
Fulfillment Formulation
05
Internet Promotion (Retention)
08
Analyzes a variety of information to formulate and implement

measures for retention from outbound through calls and the
Internet, etc.
03
04
09
Return Processing /
Inquiries
After Purchase
Handles return inquiries and
complaints from consumers
Processes returned goods
Merchandise
Shipment
Receipt of
Goods
Distribution
Company
Consumer
* Partner business
Fulfillment
07
(Receipt of Goods, Picking, Packing and Shipping) /
Warehouse Management
Implements the receipt of goods, distributive processing,

packing and shipping based on the shipping information
Manages warehouse tasks with the system to ensure
accuracy and improve operational efficiency
Operations
Consumer
06
Order Acceptance, Payment

Processing and Inquiry Response
Implements order acceptance and payment processing
based on order information from consumers
Responds to inquiries from consumers at the time
of the order
Order
05

Photo Shooting Area
Advantages of the One-Stop Center
Product photos without lead time

Flexible approach to show the products appeal
by utilizing live models and photo shoot with
the Website design and concept in consideration
Operational Excellence
Aggregation of all E-Commerce related operational functions into One-Stop Center enables
seamless communication across our operations to improve Operational Excellence
E-Commerce Site Development

and Operation Area
We can better help our clients aiming to grow business and expand sales revenues in this
dynamically changing market with Real-Time Marketing execution - more efficient sales &
marketing and speedy operational improvements reflecting consumers view-points, thus
Design and develop E-Commerce site

based on clients brand strategy
maximizing opportunity for our clients to provide the best Customer Experience
Day-to-day operation of updating product

information and content
Customer Care Area

Manage inquiries, complaints, inventory
check and return requests from the
customers through multi-channel contact
points (e.g. phone, email, social media)
Research and Analysis Area

Our Analyst will design the retention and cross-sell /
up-sell plans which are necessary to expand the
clients business through visualization of the issues
and solutions
Web Promotion Area

Provides promotion planning through deep
understanding of clients products and brand
strategy
Receipt of
Merchandise
Executes day-to-day acquisition and retention

programs
Real-Time Marketing
Marketing planning based on real-time analysis of data gathered at E-Commerce
One-Stop Center, such as - order information, Web access logs, CRM data and
inventory information; and real-time adjustments through shorter PDCA cycles of
execution and optimization across multiple communication channels and customer
touch points; will maximize the marketing effectiveness.
Order Taking and Inventory

Management Area
Merchandise Receiving Area
Optimize order taking operations through

our inventory management
Returned Merchandise
Storage Area
Merchandise
Measuring Area
Shipping Area
Customer Experience
By analyzing customer voices and behaviors through CRM data, Web access logs,
social media comments, etc. and improving quality of all consumer touch points in
real-time by seamless operational collaborations within One-Stop Center, we can
provide the best Customer Experience on behalf of our clients
06
Merchandise
Shipment

All E-Commerce Related Operational Functions Centered at One Facility
07

From Merchandise Receipt to Picking, Shipping, Returns and Gif Wrapping
Advantages of the Fulfillment Center

It supports efficient warehouse business operations by seamlessly linking the order management and warehouse
management systems, thereby enabling comprehensive total optimization of information, including merchandise
inventory and inbound / outbound shipping information within the warehouse, E-Commerce Website access and
campaign response.
Merchandise Sorting and Storage Area
Order management system /warehouse management system

links to the E-Commerce platform
Warehouse management and order management systems are integrated to enable efficient operations
In addition to the standard system, customization to meet client company's requests are also possible
Picking and Packing Area
Gift Processing Area
Receipt of
Merchandise
Fulfillment business operations based
on the brand strategy of client companies
Ensures high quality operation of warehouse business processes,

including receiving, sorting, storing, picking, packing and shipping
based on operation results with leading brands
Responds flexibly to client company's brand requirements with

value-added services for distribution processing (gift wrapping,
enclosing message cards, etc.)
Thorough warehouse security
High-valued merchandise can be stored inside a locked security

fence within the warehouse center
The total operation area of PFSweb,Inc.

in the U.S. including warehouses and distribution centers is
Returned Merchandise
Storage Area
about 4.1times the size of the Tokyo Dome!

08
Merchandise
Measuring Area
Shipping Area
Merchandise
Shipment
09
For Japanese Markets

for the Japanese Market
With the transition to a free-of-charge and liberalized E-Commerce
marketplace, a CRM strategy based on our own E-Commerce site is
the most important issue
In an E-Commerce market moving to open data, maximize acquisition
and retention optimized by multiple channels
Outbound
E-mail
Wrapping
Web
Internet
Promotion
DM / Catalog
On-demand
Printer
SNS
01
Existing Consumers
Media
Control
Data Integration from multiple channels

In order to analyze the relationship between products and
customers and to understand the rapidly changing consumer
environment, accumulate useful mass data from multiple
04
Improved customer experience with a

consumer-based marketing approach
Improve customer experience based on a consumer-focused
New Consumers
marketing strategy, which realizes an approach over a wide range
Photo Shooting Area
of consumer touch points and fosters awareness of new value
channels through an integrative system and to maximize the
E-Commerce Site Development

and Operation Area
scope of application
with an appeal for hospitality as well
Customer Care Area
Research and Analysis Area
Optimal Operation of the

E-Commerce Marketplace
Company A
Company B
Channel Control
Company C
03
Merchandise
Returned
Merchandise Measuring Area
Storage Area
Free of Charge
Kitakashiwa
02
Data analytics in real-time

Maximize marketing effectiveness by linking data,
Design and implementation of a unified

marketing plan
Formulate marketing measures that are personalized for each
target which run continuously with speedy operation and
Shipping Area
Liberalized
CRM
Starting Point
Consumer-based Marketing Plan
Order Taking and Inventory

Management Area
Receipt of
Merchandise
Free Link
CRM Planning
Web Promotion Area
implementation at one center, rather than the marketing measures
Merchandise
Shipment
that have been implemented separately up until now
Data
Analytics
including customer, purchase, inventory information

and Web browsing history, to perform data analytics for
marketing plan preparation in real-time with shortened
lead times
Client Company
E-Commerce Site
Client
Attributes
10
Purchase
History
Contact
History
Web Browsing
History
Campaign
Response History
11
Global EC One-Stop Services
transcosmos eCommerce HUB is an integrated E-Commerce Platform that is filled with over 47 years of
IT outsourcing operational excellence.
Links in real-time by integrating all systems required for E-Commerce business.
Moreover, by closely integrating logistics, payment, advertising and all other essential services, we can
respond flexibly to our clients' diverse needs.
transcosmos eCommerce HUB
Store Front System
Call Tracking System
Cooperation with Domestic and Foreign E-Commerce Malls
Usability and Features Optimized

for E-Commerce Come Standard
Implemented the No.1 Call Center System in Asia

We adopted the best call tracking system that supports Asia's largest call center
operation, boasting 20,200 seats worldwide, and supporting 23 languages.
We provide superior customer support regardless of the size of the E-Commerce
website or business type or field.
Developed a specialized E-Commerce component equipped with rich features by

utilizing the know-how achieved from abundant experience of constructing over
1,200 websites total.
In addition, marketing communication based on data can be achieved by integrating
marketing automation engine.
Key Features
Customer Management / Inquiry Management / Operator Administration /

FAQ Management / Escalation Management / Campaign Information /
Response Template Management
Key Features
Product Search / Product Presentation / Orders / My Page / Content Display /

Basic Information Setting / Product Management / Member Management /
Email Subscription Management / Content Management / Inquiry Management /
User Management / Periodical Purchases / Reserved Purchases /
Payment System Integration
Payment System Integration
Email Marketing Engine Integration
Marketing Automation
Engine Integration
transcosmos Call Center

System Integration
Realized a Strategic Inventory Management

Based on Past Achievements
Reflected the Best Business Process Outsourcing

Knowledge in Asia
Warehouse Management System that pursued efficiency and accuracy based on our
abundant experience in our domestic and foreign operations.
By linking with handy terminal system it becomes possible to understand the status of
receipt and shipment of goods, inventory of multiple stores, location of the product
within the warehouse, significantly reducing the time and cost required for inventory
adjustment of multiple stores and reducing loss of sales opportunities.
Our Business Process Outsourcing Services ranked 1st place 2 years in a row for
the Asian region. We applied that exceptional order management operation
know-how to the system to realize efficiency and expedite operations.
Moreover by integrating with both domestic and foreign E-Commerce mall systems,
automation of inventory reservation and order data fetch becomes possible.
Correspondence to Consumption Tax Increase / Combine Shipment of Products /

Automatic Setting of Salable Quantity / Order Status Management / Order Filtering /
Multi Store Operation Management / Management of Reservation and Awaiting
Shipments / Payment Management / Sales Inventory Control / Inventory Reservation /
Return Products Data Management / Set Products Management /
Reserved Products Management
12
Foreign:
22 sites, 13,470 seats

23 sites, 6,730 seats
Warehouse Management
System
Order Management System
Key Features
Domestic:
System Linkage with

Domestic and Foreign
Distribution Companies
Key Features
Inventory Count Management / Shipment Management / Equipment Management /

Order Administration / Stock Management / Single and Multiple Picking Duty /
System Management of Multiple Distribution Companies / Integrated Delivery Slip /
Report Generation for Various Operations / Multiple Warehouse Management /
Location Management / Multiple Contractors Management /
Warehouse Operation Management
13
Global EC One-Stop Services
For the U.S. and European Markets
For Chinese and South

Korean Markets

for the U.S. and European Market
Chinese Market
In May of 2013 transcosmos formed a business alliance with PFSweb, Inc. , one of the leaders in Europe and the U.S. for
providing E-Commerce One-Stop outsourcing services, thereby constructing a system that can offer even stronger
support for the E-Commerce businesses of our client companies.
E-Commerce One-Stop solutions tailored to the culture and characteristics of target markets
In overseas E-Commerce development, differences in culture and business practices require extensive time and effort, but by cooperating
with PFSweb, Inc. as a leader, and other companies that have substantial experience and achievements in the local field, sales and
operational efficiency can be expected to increase at an early stage.
fulfillment center, its total business operation area totals to approximately 4.1 times that of the Tokyo Dome.
At their fulfillment center, they are able to handle everything from gift wrapping of high-valued items to the bundling of free samples and
BANDAI (SHENZHEN)
Supported all areas from design and construction of

E-Commerce Websites to promotion and shipping at One-Stop
Developed a multi-channel support system, transECS

which provides the systems required for E-Commerce
Website operation at One-Stop
Achieved 150% growth of monthly sales for three consecutive

months after launch
Enables stable operations at an early stage for client company's

E-Commerce business start-ups from the accumulation of
our extensive business experience and know-how in China
Main achievements in the Chinese

In addition to major Japanese brand companies, we are also
providing services to European, American and Chinese brand
companies. Possesses a large number of achievements in various
areas with a focus on apparel, consumer goods and toys.
appropriate quality control (food management, temperature control, etc.).
Case example of a store launch support for

China's largest E-Commerce mall, TMALL
transcosmos Chinese Outpost
Subcontracting
Report
Improvement
Proposal
E-Commerce Business
Planning Support
Promotion Planning
and Execution
Web Design, Development, Operation
Marketing Analysis
Chat Operation
Call Center Operation
Warehouse Operation
Delivery
Answer
Delivery
E-Commerce Site
Development and Operation
Order Information
information
BANDAI (SHENZHEN)'s TMALL E-Commerce Site
Service Features
Inquiry
Order
Customer (Chinese Market)
PFSweb, Inc. has 10 business centers around the world (USA, Canada, Belgium, Philippines), and including their call center and
Support construction and operation of different platforms,

and independent E-Commerce Website, including our
strategic partner TMALL
Case Study
BANDAI (SHENZHEN)
Covering the U.S., Canada and all of Europe with support in 7 languages
Advantages of providing services rooted

in the local Chinese environment
Korean Market
Advantages of providing servicesrooted in the local Korean environment
We constructed a system for enhancement of E-Commerce One-Stop services by acquiring Interpark CS, where they have expanded call
center business of the major Korean online shopping mall "Interpark.
Digital
Marketing
E-Commerce
Platform
Standard adoption of
SaaS-based
Demandware with a
strong reputation in
Europe and the U.S.
Implementing
development,
construction and
operation in
accordance with the
client company's
systems
Implementation and
operation including
effectiveness
measurement of online
advertising, mail
marketing and Website
analysis, etc.
Collaboration with
leading American
technology partners
with know-how in the
U.S.
Main achievements
in the U.S. and Europe
Website Operation
Merchandise
Information
Management
Efficient operation
can be realized by
central managing
complex digital
assets, such as
merchandise
information and catalog
photos
Order and Inventory

Management System
Construction of an
Omni-Channel
system capable of
comprehensive
management ranging
from construction of an
order management
system in the
warehouse, to receipt
of goods in stores,
shipment from the stores
and store inventory
management
Fulfillment
Covering all of
Europe and the U.S.
with six distribution
facilities in the U.S.
(Tennessee, Mississippi)
and Belgium
Handles everything
from merchandise
receiving to picking,
shipping, return
processing, gift
wrapping and enclosing
message cards
Customer Care
Support via e-mail and

chat are also possible
Flexible response to
peak periods when
E-Commerce orders
increase rapidly, such
as Christmas shopping
season
Support in 7
languages (English,
French, German, Italian,
Spanish, Portuguese,
Dutch)
Providing services to client companies including leading brands of the Fortune 500 and Global
1000 in the U.S. and Europe.
Also boasting a large number of accomplishments focusing on areas such as apparel, health and
beauty, consumer goods, food and everyday sundries.
We started an overseas export support business in cooperation with Koreas largest online shopping mall Gmarket (eBay group)
Dinos Cecile Co., Ltd.
transcosmos Korea inaugurates the "Cecile Online

Shop" E-Commerce site for the Korean market
transcosmos Korea will handle general business operations for
the "Cecile Online Shop" at One-Stop, ranging from the
construction and operation of this E-Commerce site to functions
such as marketing to attract customers, customer support and
order acceptance at call centers, and fulfillment operations
including purchasing, inventory control and delivery.
The "Cecile Online Shop" is aiming for sales of 10 billion won

(about 900 million yen) three years from now in fiscal year 2016.
[Cecile Online Shop]

PC
http://www.cecileonline.kr/
Mobile http://m.cecileonline.kr
Consumer
E-Commerce
Website
Construction
Merchandise
Shipment
Operations
*Distribution Company
Consumer
Internet
Promotion
Customer Care
Fulfillment
Accelerating E-Commerce One-Stop Service in the ASEAN Market
We provide support to corporate clients' advancement to ASEAN market by partnering with leaders of various fields from fashion, cosmetics,
eBooks in the ASEAN market.
Thailand
Successfully acquires over 10,000 new

embers each day.
Business partnership with ASEAN's eBook ioneer
with more than 5.5 million members, "Ookbee"
14
Launch
Singapore
Business partnership with cosmetics

E-Commerce company expanding to 8 ASEAN
countries, "Luxola"
Indonesia
Business partnership with Indonesia's largest

E-Commerce fashion website carrying more
than 500 brands, "Berrybenka.com"
15

Transcosmos Global Ecommerce

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Transcosmos Global Ecommerce

Uploaded by

Copyright:

Available Formats

transcosmos global service network

Providing the functions required for E-Commerce business

58sites (13 countries)

E-Commerce One-Stop Center

Shibuya Center (Japan)

Allen (State of Texas) *

New York (State of New York)

Liege Center (2 locations / Belgium) *

Chicago (State of Illinois) *

Manila Center (Philippines) *

E-Commerce Fulfillment Center

Kwanak CRM Center

San Francisco (State of California) *

Los Angeles Center (USA)

Budapest Center (Hungary) *

Systems Development Center

Providing the functions required for

San Diego (State of California) *

Songnam Center (Direct Mail)

St. Louis (State of Missouri) *

Kwanak Financial Center

Providing services in 31 countries* worldwide including

Buckingham Center (UK) *

Jakarta Center (Indonesia)

Manila Center (Philippines) *

For Inquiries on Services

We cover approximately 80% of the markets around the world.

9:00am6:00pm PST (Except Sat, Sun)

A wealth of know-how gained from experience

Global E-Commerce One-Stop Services

What E-Commerce One-Stop Services are offered by transcosmos?

Four key points of service

Experience and know-how of transcosmos

Integrated E-Commerce Platform

Business Process Outsourcing

Experience and know-how of transcosmos

A large number of registered

Order Management System

Store Front System

Warehouse Management System

Support in 31 countries worldwide

Japan China Korea Indonesia

Major E-Commerce outsourcing

E-Commerce One-Stop Services

Business partnership with

Business partnership with

Business partnership with

ASEAN's eBook pioneer with more

Cosmetics E-Commerce company

Indonesia's largest E-Commerce

Wealth of experience in providing services

We provide support to corporate clients' advancement to ASEAN market by partnering

Global E-Commerce One-Stop Services

Global E-Commerce One-Stop Services

Market and competitive research for

Designs a business scheme for brand

Customer Care (Inquiry Contact Point)

Internet Promotion (Acquisition)

Integrated E-Commerce Platform

Based on the business plan and operational

Performs integrated management of operations extending from

Internet Promotion (Retention)

Analyzes a variety of information to formulate and implement

(Receipt of Goods, Picking, Packing and Shipping) /