Professional Documents
Culture Documents
Emergency department
Cardiology
Intensive care unit
Paediatric intensive care unit
Neonatal intensive care unit
Cardiovascular intensive care unit
Neurology
Oncology
Obstetrics and Gynaecology
Some hospitals will have outpatient departments and some will have
chronic treatment units such as behavioral health services, dentistry,
dermatology, psychiatric ward, rehabilitation services, and physical therapy.
Common support units include a dispensary or pharmacy, pathology, and
radiology, and on the non-medical side, there often are medical records
departments, release of information departments, Information Management (aka
IM, IT or IS), Clinical Engineering (aka Biomed), Facilities Management, Plant Ops
(aka Maintenance), Dining Services, and Security departments.
Patients simply want more time with their doctors (and so do the doctors).
Time to sit down, talk through everything thats wrong and what treatment options
exist. One of the biggest barriers allowing this to happen is the sheer scale of
documentation tasks that are required of doctors and nurses. This has reached
epidemic proportions. Slow and cumbersome information technology plays a large
part, with some studies suggesting that doctors now spend close to only 10 percent
of their day in direct patient care. There is something very wrong when doctors and
nurses spend 4 or 5 times more of their day in front of a screen than with their
patients. We need to swing the pendulum back to direct patient care.
When hospitalized patients are waiting for tests, be it a CT scan or a cardiac
stress, the times of tests are often very uncertain. This can be very frustrating for
patients who often cannot eat before certain procedures. Giving a more accurate
time, plus or minus say an hour, will greatly help patients and their families in
knowing what to expect (it doesnt have to be to the nearest minute). Better coordination, feedback to the patients nurse, and direct communication with the
patient should be standard protocol.
I believe that these are the fields in which we should give a second view and
on which we should have a better perspective.