Identification

Of
Tourism Circuits
across
India
An
Internship Report

Submitted in Partial Fulfillment of the

Requirements of

Institute of Technology and Future

Management Trends
For the Award of
Bachelors Degree in ATHM

Submitted by:
Shivani Sandhu
Student of B.sc. (ATHM)
ITFT College, Mandi (H.P)
1

Pin code 175001

Enrollment No.
11227110173

DECLARATION
I do hereby undertake that this particular
report has been prepared as a part of the
internship Program at the HPTDC Ltd. Hotel
Sarvari Kullu.
All the information contained herein is true to
my knowledge and understanding.
The report has been drafted from various
sources and is the result of the research
carried on.
Various sources from which the data has been
taken and incorporated have been duly
acknowledged.

ACKNOWLEDGEMENT

I would like to acknowledge and extend my

heartfelt gratitude to the following persons
who have made
the completion of this
possible project.
Special thanks to the Manager Mr. Kishor
Kumar of the Hotel Kullu Sarvari for his
encouragement and support.
The staff at Hotel Sarvari (Kullu) turned to be
very
helpful
in
providing
me
the
informations about the company and its
operations.
I

also express my sincere thanks to my

instruction ITFT Chandigarh for giving me an
opportunity to pursue the BSC. Airlines
Tourism and Hospitality Management and
also or all my faculty members for imparting
necessary knowledge and skills in me.

Finally, I also thank to the Almighty and Family

members for their blessing and timely
support and co-operation for completed the
project.

And to God, who made all things possible.

SHIVANI SANDHU

Table of Contents
1. Hotel

Kullu

Sarvari

HPTDC

Ltd.

...1
2. Facilities

of

kullu

hotel

sarvari2
3. About

Hotel

Sarvari

(HPTDC)

Kullu..3
4.

HPTDC

Objectives,

Functions,

Promotional

Strategies.......4
5.
Conclusion
...5
6.

Main

Department

of

hotel.6

Front of department
Food and beverage department
Food and beverage production department
Housekeeping department

7.
Types
of
room
7
8.
Meal
plans
8
9.
Organizing
the
department..9
Introduction
What is housekeeping?
5

housekeeping

 Importance of housekeeping.
Areas of housekeeping.
Grooming
of
personnel
involved
housekeeping.
Education, certification and licensinsing.

in

10.
The
maid
carts.10
11. Department its
ordinates11

that

housekeeping

H.P.T.D.C. The Sarvari Kullu

co-

In the heart of Kullu,

Himachal Tourism runs the Hotel Sarvari. It is perfect for
those who would like to savor the delights of the valley
without forsaking the charms of this quaint town.

Facilities

Rooms have wall to wall carpeting.

Rooms are airy, spacious, decently furnished with
attached baths having running hot and cold water.
Satellite Television.
Room service, Room heaters on demand.
7

Parking within premises. Doctor on call.

Restaurant serving Indian, Chinese and Continental
cuisine.
Newly constructed Multipurpose Hall ( Includes one
Hall with full kitchen unit, 2 Double Bedded Rooms
and 4 bedded dormitory)

HPTDC History, Objectives,

Functions and Promotional
Activities:
Introduction: The Himachal Pradesh Tourism Development
Corporation (HPTDC) was formed in September, 1972 as an
undertaking of the Government of Himachal Pradesh under the
company act 1956. HPTDC is a Government run organization is a
premier organization of Himachal Pradesh operating in tourism
sector. The corporation is running hotels, restaurants at various
places for tourists, besides providing transport facilities. In
addition, corporation is engaged in production, distribution and
sales tourist publicity literature and providing entertainment and
duty free shopping facilities to the tourists.

Objectives of HPTDC:
1. The main aim of the company to establish, develop,
promote, execute, operate and otherwise carry on projects,
schemes and other activities including running and
maintenance of tourist vehicles to facilitate or accelerate
the development of the tourism within the state.
2. Construct run and maintain tourist information centers and
main centers in and outside the state within the country.
3. Publish and Sell different types of material for the purpose
of giving
publicity to the tourism in India and abroad.
4. Construct, Lease out, take on lease, run and maintain
tourist bungalows, tourist inns, youth hostels, hotels and
cafeterias.
10

5. To promote culture, fairs, temples, tourist attractions,

cuisines of the state.

Functions of HPTDC:
1. To promote tourism in local, regional, national, international
and globally.
2. Establish Hotels, Restaurants, and Resorts at major and also
at minor tourist destinations.
3. Improve the transportation facilities of the state all railways,
roadways and airways.
4. Maintain various heritage sites and historical sites of the
Himachal Pradesh.
5. Develop various tourism sites or Destinations of the
Himachal Pradesh.
6. Organize various cultural events, fairs, exhibitions and trade
fairs with the help of local community.
7. Developing fine infrastructure like TOPs ROPs BTEs etc.
8. Establish various theme parks, eco-parks in different parts
of state.
9. Organize various exhibitions and meeting related to
promotion of tourism.

11

Role in Promotion of tourism:

1. A Pioneer: Brave steps into the new world
2. Dispersal of Tourism: Expansion
3. Prime mover after without advantage social mandate.
4. Continues to be a singular presence.
5. Generate employment.
6. Contribution to state revenue.
7. Facilitated tourist during their travel and visits within the
state.
8. Brand Name for safe secure stay.
9. Official host of the government.

12

Conclusions
As has been the case with how tourism enclaves started off
historically, in India the setting up of STZs is the result of the
strong economic impetus being given to the industry and the
need that the modern professional life of a certain portion of the
country's working class has created for leisure. This is coupled
with the availability of disposable incomes that can be expended
on leisure options and the economic incentives for investment
that the SEZ policy has provided.
The very intent behind the creation of STZs as an easy leisure
outlet for a certain segment of the population, when weighed
against the costs that these enclaves are bound to have on
identity, culture, ethos, environment, and livelihoods and political
rights of the communities living in these areas, is the primary and
strongest reason for opposing them.
The identity and raison dtre of a place cannot revolve around
tourism, communities cannot be converted to hosts, and tourism
cannot be allowed to dictate the overall development process in
any area. It can only be one of the factors in the development
and economic process and cannot be given such overriding
powers. Any such policy move calls for an intense public
consultation and debate with the local people and their
representatives.
EQUATIONS is a Bangalore, India-based non-profit organissation
engaged in research and advocacy on tourism impacts and
issues.
Email:
info@equitabletourism.org.
Website:
www.equitabletourism.org.
13

The above is an edited version of a paper presented at the 5th

International Critical Geographies Conference, held in Mumbai,
India on 3-7 December 2007. The EQUATIONS research team for
this paper comprised Ananya Dasgupta and Vidya Rangan. The
paper draws substantially from an earlier advocacy paper by
EQUATIONS titled 'Se(i)zing India! Why the government should
reconsider tourism development through SEZs and STZs',
November 2006.

MAIN DEPARTMENT OF HOTEL

FRONT OFFICE DEPARTMENT
Manager is the Main Head of Front
Office and Front office Department
Reception

14

 Reservation
Lobby

15

16

 Night Auditor
Bell boy
Front Desk - GRE/Gust Relation
Executive

FOOD AND BEVERAGE SERVICES

DEPARTMENT
Restaurant
Bar/Discotheque

17

 Banquet
A term used to describes catering for specific number of people at
specific times, in a variety of dining layouts.

Coffee Shop
Room Service
Lounge

FOOD AND BEVERAGE

PRODUCTION DEPARTMENT
EXECUTIVE CHEF
Kitchen
18

 Specialty Kitchen

19

20

HOUSEKEEPING DEPARTMENT
Laundry
Horticulture
Linen
Bed Making
Public Area
Room Attendant

21

TYPES OF ROOM
Good Looking of Rooms

22

SINGLE ROOM
Meant for single occupancy. The room for as one normal size
bed.

DOUBLE ROOM
Meant for single occupancy and has one large bed meant for
two

TWIN ROOM
Meant for double occupancy. The room provided two
single beds.

STUDIO ROOM
Meant for single or double occupancy.
It has one normal bed and sofa cum bed.

SINGLE SUITE
Meant for single occupancy
A suite is a two room set-one room furnished
with drawing cum dining facilities and the other
as a bedroom with a normal bed.

23

DOUBLE SUITE
It is the same as a single suite in concept,
except that the bed room has a large double bed
or two normal sized bed to facilitate double
occupancy.

CABANA ROOM
Room attached to pool side for changing or
resting.
The room has one sofa cum bed.

DUPLEX SUITE
Rooms
built
one
two
floors
with
an
interconnecting staircase. such suites normally
have two bed rooms.

TRIPLET ROOM
The rooms has three bed or one single or one
double bed for three persons.

24

MEAL PLANS
AMERICAN EUROPIAN PLAN
Rooms +
breakfast)

all

meals

plans,

(lunch

CONTINENTAL PLAN
Room+ breakfast

EUROPION PLAN
Room charge only

MODIFIED EUROPIAN PLAN

Room +breakfast +lunch + dinner

BED AND BREAKFAST

Room English breakfast

25

,dinner,

ORGANISING THE HOUSEKEEPING

DEPARTMENT
INTRODUCTION
Every house, whether private, like yours, or commercial like
offices, shops, hotels, hospitals, clubs, etc. Need to be kept clean
and tidy, so that it looks inviting to all. This is where housekeeping
comes in. Cleaning and maintenance service can be spotted very
easily anywhere.
The basic concept of housekeeping has started from keeping a
domestic house clean and has besides this, housekeeping should
also contribute to the saving in costs of labor, cleaning material
and equipment, furnishing and the like in every types of
establishment.
But before we move in to the actual working and detailed
procedures of this interesting and probably the most important
activity of our daily life, it is important to get introduced to the
commercial concept of housekeeping, its role and importance, the
various functions of housekeeping and the responsibilities of
personnel involved in housekeeping services. Besides, it is also
important to know the grooming standards of these personnel.

26

WHAT IS HOUSEKEEPING?
Housekeeping in simple means maintaining a house on daily or
long term basis or looking after its cleanliness, tidiness, upkeep
and smooth running. When you keep your house clean and well
maintained, you would also like to make it as beautiful as possible.
In other words, we may also say that housekeeping is a process of
keeping a place clean, beautiful and well maintained so that it
looks and feels pleasant and inviting to all, living, visiting or
working there.

27

IMPORTANCE OF HOUSEKEEPING?
To know the importance of housekeeping, let us examine the
following situation. Rohan gets up with a backache as his matterss
is lumpy. He has to catch a train; he opens the tap for bathing but
there is no water! He goes to the roof to check the tanks; a leak in
the pipe has drained out all the water! He sits for breakfast and
manages to save himself from falling, as the chair is broken.
To his horror, he notices a tiny cockroach in his food. Now, would
you like to be in Rohans place? Would you like to use a dirty
toilet? Or wear dirty, torn clothes? Would you like to work in a
shabby, dirty place? If eating out, would you like to go a restaurant
with broken furniture or pests crawling all over? Would you like to
sleep on a dirty and lumpy bed? I am sure the answer to all the
above is No. These are very small things but can make a lot of
difference in your daily life.
These small things are the very essence of a good housekeeping.
Had Rohan attended to the leak in time, repaired the dining chair
when it had just started creaking or unclogged the drain the first
time it showed minor blockage, regularly disinfested his house at
periodic intervals, - it would have ensured a clear, comfortable
environment in which Rohan would have been happy and relaxed.
28

He would not have felt uncomfortable, depressed and frustrated or

suffered from an inferiority complex. A good housekeeping would
have ensured smooth functioning of all gadgets, no leaks, and a
comfortable environment in which Rohan would have enjoyed a
hassle free living. Thus housekeeping means attending to the small
tasks in time.

AREAS OF HOUSEKEEPING?
List of areas of housekeeping
Room and corridors-

ceiling and wall paint, wall

paper, fans, air-conditioners, electrical switches and sockets,
wiring, window, doors, glass panes, bed, bed-making, carpets,
locks, keys, etc.

Toilets- taps sinks, water closet, geysers, water supply, electrical

sockets and switches, supply of towels, toiletries (soap, shampoo,
etc.)

Linen- (table napkin, tablecloth) towels, bed sheets, bed covers,

blankets, garments of guests, staff uniforms etc.

29

30

31

Furniture and Furnishings-

furniture, curtains, table

lamps, tube lights, chandeliers, bulbs, sofas, dining table and
chairs, etc.

Gardens-

plants, pots, lawn (grass), flowers, trees, bushes,

hedges, etc.

Public Areas- stair case, corridors, lobby, conference/ seminar

room, waiting hall, recreation room, parking area, clubs,
swimming pool, offices, common toilets etc.

GROOMING OF PERSONNEL
INVOLVED IN HOUSEKEEPING
A well- groomed personality projects a good image and speaks
well of hygiene and efficiency. As far as possible, personnel
involved in housekeeping should
be fresh, well groomed and clean, not half asleep or unkempt
in appearance while reporting or duty
have their hair neatly cut and tied properly
dress in simple, clean and well ironed clothes.

32

 use light makeup, in case of women

use footwear that is light, without heels and noiseless
be healthy and not suffer from any skin disease, colds, etc.
bathe daily.
If these hygienic standards are not maintained, it can spoil the
reputation of the organization.

EDUCATION, CERTIFICATION AND

LICENSINSING
Most employers dont require hotel housekeeping to have a
diploma or degree. They are more concerned to find people
who will be conscientious workers,
Reliable about attendance, and courteous to guests.
Employers would like to have housekeeper who speak basic
English.

33

 But when the economy is booming they often hire many new
immigrants who speak very little English.
Some better hotels help staff take English lessons.

THE MAID CART

It is a trolley meant to stock a given no. of linen items,
supplies and equipments to service an allotted no. of rooms.
Lower shelf is used to carry heavy items like mattresses,
protectors and bed sheets and night spreads.

34

DEPARTMENTS THAT
HOUSEKEEPING CO-ORDINATES
Front office
Engineering
Food and Beverage
35

 Personnel
Purchase
Laundry
Stores
Security

36

37

38