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Sales Return Report

The document describes the process for handling returned goods from customers. It involves the customer communicating any issues with a product, inspection of the defect by sales, and a decision to accept the return. An RMA is created and a return order is made. Upon receipt, goods are inspected and categorized as unrestricted stock to be repaired or blocked stock to be scrapped. Unrestricted stock is repaired and sent back to the customer, while blocked stock is kept separately until approved to be scrapped. If payment was made, a credit note is issued for the return.

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Manisha
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1K views4 pages

Sales Return Report

The document describes the process for handling returned goods from customers. It involves the customer communicating any issues with a product, inspection of the defect by sales, and a decision to accept the return. An RMA is created and a return order is made. Upon receipt, goods are inspected and categorized as unrestricted stock to be repaired or blocked stock to be scrapped. Unrestricted stock is repaired and sent back to the customer, while blocked stock is kept separately until approved to be scrapped. If payment was made, a credit note is issued for the return.

Uploaded by

Manisha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Return Process Overview: This section gives an overview of the return process including types of returns and initial steps in handling return orders.
  • Return Process Workflow: Presents a flowchart showing the step-by-step workflow of the return process from mail to payment.
  • Detailed Procedures: Provides detailed procedural steps including codes and specific instructions for handling return sales orders.
  • Reference URL: Mentions the external URL for accessing further documentation or resources related to the process.

Goods purchased or sold being returned is quite a common practice in business.

this may be on
account of a number of reasons like defects in goods,quality not matching the requirement for
which the buyer not needing the stock etc. This procedure covers the process of sales return.
Buyer will communicate the issue regarding defect in delivered good through mail. The person
from the sales department will inspect the defect by visiting the concerned buyer and will report
back whether to accept the delivered good back or not. The commercial department will further
take necessary action.

Return Order
Create return order. Return order involves customer id, item name, description for the return of
the item, debtors reference number for the return of the item, delivered quantity, sales unit of
the item, debtor requests for a replacement of the returned

Inspection of received goods


The nominated person will inspect the received goods for defects /flaws as indicated by
buyer.The inspected stock/goods will be categorized as unrestricted/un-blocked stock or block
stock/scrap.
Un-blocked stock will either be repaired/reworked as per the requirement or kept as unrestricted
stock for other use,stock can also be salvaged.
Blocked stock will be kept at a separate location.Based on the approval of sales head the
decision of scrapping the material will be made.it will be the joint responsibility of the factory BA
and sales BA for carrying out necessary SAP movements.

Repair and Dispatch


The unrestricted stock which has been repaired/reworked will be dispatched back to the buyer
after proper inspection.
Credit Note
if the debtor has made payment for the returned item and the debtor does not want a
replacement for the returned item, credit note is necessary.
Excise Return
Capture excise invoice through j1iex (T-code) for EWPO transaction without purchase order.

Buyer Sends Mail

Defect Confirmation

Create RMA (Return Merchandise authorization)

Create Return Order

Return Deliver

Goods Received

Post goods receipt

Inspection of Goods

Credit Memo Request

Stock Update

Excise return

Create Billing Document


Unrestricted Stock

Block Stock

Stock

& Scrap

Replacement

Payment

Return Sales Order


T.Code for copy control: VTAF
Source Document: F2
Target Document: RE
Item category REN
Create return sales order RE reference to Billing Document (10 to 2)
Return Delivery:
T.Code for copy control: VTLA
Source Document: RE
Target Document: LR
Item category REN
Create Return Delivery through T.Code VL01N
PGR (Post Goods Receipt).
Goods will be stocked
Credit for Excise, use T.Code: J1IH other credit Adjustment & entries.
Credit Memo:
T.Code for copy control: VTFA
Source Document: RE
Target Document: Credit Memo
Item category G2N (Check in System)
Maintain Sales Order - RE and save the document.
Return Sales Order Number
Select the appropriate Billing Type (Credit Memo)
Credit Memo created.

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