DE LA SALLE UNIVERSITY - DASMARIAS

College of Tourism & Hospitality Management

Hotel & Restaurant Management Department
Dasmarias City, Cavite, Philippines

PERFORMANCE REVIEW REPORT

FOR SUMMER RESTAURANT PHASE INTERNSHIP 2013
Intern Name:

Intern Property:

Department / Section Assigned:

Review Date: (MM - DD - YYYY)

From:

______ / _____ / 2013

Until:

______ / _____ / 2013

TO THE RATER: This form has been developed to monitor the performance of each intern not only for grading
purposes but also to provide basis for identifying his/her strengths and weaknesses. As a supervisor, you have a
key role in training our future hospitality practitioners.
Kindly rate the trainee in each of the traits indicated below by checking the appropriate scale that corresponds to
the objective evaluation of his/her performance in your unit/department. Also, kindly discuss the results of your
evaluation to the intern concern. Thank you very much!

RATING SCALE

EXCEPTIONAL

COMMENDABLE

COMPETENT

REQUIRES DEVELOPMENT

Far exceeds job standards.

Exceptionally dependable in accomplishing job assignments.

Handles assignments with a minimum amount of supervisory direction.

Cannot always be counted on to fulfill responsibilities.

Extremely accurate.
Seizes the initiative in the development and implementation of challenging work
goals.
Requires practically no direction and supervision.
Consistently exceeds job standards in both quantity and quality in all key
functions of the job.

Consistently meets all job standards.

Quality consistent with standards on most assignments
Errors are infrequent.
Requires only normal supervisory direction & follow-up.
Overall work does not meet minimum job standards or is frequently below
standards.
Requires more than normal supervisory direction and follow up.
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DEFINING ELEMENTS / TACTICS

HOSPITALITY
The degree to which the intern smiles and greets every guest; speaks to the guests in a
warm, friendly, and courteous manner; displays genuine and enthusiastic interest in
the guests (pays complete attention); anticipates guests needs and is flexible in
responding to them; takes ownership of guest problems and resolves them

QUALITY OF WORK
The degree to which the intern completes assignments in a thorough and accurate
manner with an attention to details in all phases of the operation.

QUANTITY OF WORK
The degree to which the intern completes assignments in allotted time; start work
promptly as scheduled and stays productive until scheduled ending time ; routinely
takes on additional assignments.

TEAM PLAYER
The degree to which the intern displays a positive relationship within department and
with other departments.

SAFETY AWARENESS / SAFE WORK HABITS

The degree to which the intern understands the loss prevention safety philosophy of
the company; ensures that his/her work area is maintained in a safe manner at all
times; practices safe work habits; has not had an accident/incident due to her unsafe
work practice.

UNIFORM / GROOMING
The degree to which the intern adheres to the personal grooming standards of the
company

ATTENDANCE
The degree to which the intern reports on scheduled days and on scheduled time.

INITIATIVE
The degree to which the intern assumes additional assignments and follows through
without being told; proactively seeks ways to anticipate and satisfy guests needs.

LEVEL OF PERFORMANCE
(please check)


































EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

EXCEPTIONAL
COMMENDABLE
COMPETENT
REQUIRES DEVELOPMENT

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GENERAL COMMENTS / QUALITIES / IMPROVEMENTS

What are the intern's best qualities?

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In what areas can improvement be made?

_________________________________________________________________________________________________
_________________________________________________________________________________________________
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_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
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This performance review is accomplished by:

Name:

Signature:

Position / Designation:

Date:

I acknowledge the result of this performance review:

Interns Name:

Signature:

Date:

* This performance review form is patterned to Performance Review of Servlead Internship Manual

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