Emotional Intelligence

-K.sekar -Officer (T& D)

What is an Emotion?
A moving of the mind or soul;
excitement of the feelings,
whether pleasing or painful;
Disturbance or agitation of mind caused by a
specific exciting cause and manifested by
some sensible effect on the body

Types of Emotions
Happiness -Happiness is a positive emotion. It is an

expression of pleasure, contentment, good-luck or good

fortune.

Increases blood pressure

Increases heart rate

Changes breathing

Reduces levels of certain neuro chemicals

Provides a boost to the immune system

 Surprise -An expression used when something unexpected

or sudden occurs. Positive

dropped jaw, with mouth open

lifted and curved eyebrows

eyes, opened wide

horizontal wrinkles spanning across the forehead

Disgust Disgust is a strong feeling of dislike. Negative

wrinkle your nose up

raise your cheeks
raise your upper lip
lower your brow
form lines below your lower eyelid

 Fear -A feeling that something dreadful or dangerous is

about to happen. Negative

eyebrows become drawn and raised
lips slightly drawn back with an opened mouth
upper eyelids show
wrinkles in the middle of their forehead

Anger -Anger is a strong feeling of annoyance and

displeasure. Negative
the brows become drawn together and lower
their lips will become set in a squarish shape, and pressed
together firmly
their eyes will become bulgy
their nostrils will flare
their upper and lower eyelids will tense

 Sadness :

The state of being sad, unhappy, sorrowful, or

mournful. Negative

The corners of the lips droop, and the

bottom lip may tremble

The inner corners of the eyebrows are

drawn upwards

Need
Emotional Intelligence is very important for
all employees as it is one of the important
deciding factor for relationship management
resulting

in

motivation,

retention

management & managing others.

self

Emotional Intelligence
Emotional Intelligence is,
the
ability
of
an
individual
to
deal
successfully with other
people,
to manage ones self,
motivate other people,
understand one's own
feelings and
appropriately respond to
the
everyday
environment

Emotional Intelligence
Emotional Intelligence doesn't mean being soft it
means being intelligent about emotions a different
way of being smart.

Bosses and leaders, in particular, need

high EQ because they represent the
organization to the public, they interact
with the highest number of people within
and outside the organization and they set
the tone for employee morale

Leaders with empathy are able to understand their

employee's needs and provide them with constructive
feedback

Why Emotional Intelligence is

necessary

Helps managers handle

adversity & set back

Teaches managers cope when

change
&
uncertainty
hits
organisation or their personal lives.

Why Emotional Intelligence is

necessary

Help to manage effective

relationship.

Help them being focussed

and stay on track by
remembering purpose &
vision.

It also provides them with the

courage to push against the system
to make necessary changes for their
people.

All employees want a

supportive,
caring
Supervisor or Manager
who
has
their
best
interests at heart

Example to illustrate how EQ can

positively or negatively impact
one's career and the organization:

She racked up a list of

accomplishments
Upon graduating from college,
Debra believed that if she worked hard, she would
achieve her career success goals

However, just two

years into her career
she was fired.

Working with people means working with

Emotions

When people are

working at a common place
, emotions will play a role.

Dont

bring

your

personal problems to work

is one variation of the
argument

that

emotions

are inappropriate in the

workplace.

Developing EI in the workplace

Developing EI in the
workplace

means

acknowledging

that

emotions

are

always

present,

and

doing

something

intelligent

with them.
People derail because
of

classic

emotional

failings, not the lack of

technical skills

Components of Emotional Intelligence

There are five parts to it.
Knowing what you're feeling.
Managing your feelings, especially distressing
feelings.
Self-motivation
Empathy and
Managing relationships

Probabilities of not having an Good Emotional

Intelligence and their consequences
While people have shown they can produce better results at
workplace, many of us lack emotional intelligence.
We simply dont know how to perceive, understand,express and
manage our emotions effectively.
There

are

adverse

consequences

intelligence. These includes:

Relationship Problems

Rage in the Workplace

Poor decision making capability

failure to advance in career

to

have

low

emotional

Relationship Problems
Poor decision making capability

Rage in the workplace

failure to advance in career

How EQ succeeds IQ
Emotional Intelligence explains why in-spite of equal
intellectual capacity, educational background,training
or experience some people excel while others of same
calibre and high educational degree lag behind.
Emotional Intelligence is the dimension of intelligence
responsible for our ability to manage ourselves and
our relationship with others.

EQ versus IQ

8 Tips to control your emotions

Take 30 belly-breaths

Get good knowledge

Redirect your mind

Dont forget to eat

Ask yourself: is this useful?

Observe the feeling

Stay in the present

Find good ways to relax

Question & Answers