BUILDING A HELPLINE FOR CHILD VICTIMS OF CYBERBULLYING.

DEVELOPMENT PLAN
Purpose
A child helpline is a telecommunication and outreach service, including the web, on
behalf of children. A child helpline provides direct services, including, but not limited
to: counselling, referral and active Listening. The core principle of a child helpline is
the protection of children. A child helpline provides emergency assistance and links
children to long-term services. A child helpline is preferably accessible to children
and young people around the clock and free of cost, enabling children to contact
someone in any emergency situation; it provides children and young people with an
opportunity to express their concerns and talk about the issues directly affecting
them. A child helpline is founded on the belief that children and young people have
rights, and that they themselves can best identify their problems if they are
equipped with the proper tools.
Project Plan
1 BUILDING A HELPLINE FOR CHILD VICTIMS OF CYBERBULLYING
1.1 Project Management
1.1.1 Sign the project charter (0 duration)
1.1.2 Plan the project
1.1.3 Have the project plans approved and signed (0 duration)
1.1.3 Coordinate and control the project
1.1.4 Close the project
1.1.5 Validate the project (0 duration)

1.2 Establishing partnerships

1.2.1 Contact the media
1.2.2 Contact NGOs
1.2.3 Contact public authorities

1.3 Assessing the needs for the project

1.3.1 Set up an Outcomes Model
1.3.2 Choose an Evaluation Design

1.3.3 Choose a Data Collection Method

1.3.4 Collect the data
1.3.5 Analyze the Data and Report on the Findings

1.4 Setting up the helpline contact centre

1.4.1 Identify the location
1.4.2 Design the offices
1.4.3 Furnish the premises
1.5 Developing the web-based Helpline
1.5.1 Build the website
1.5.1.1 Set up an IT System for the project and ensure its hosting
1.5.1.2 Design a website graphic with content and structure
1.5.1.3 Manage the website's content and updates
1.5.2 Set up an email address
1.5.3 Create internet chat rooms
1.5.4 Manage internet chat rooms
1.5.5 Launch the website (0 duration)

1.6 Developing the phone hotline

1.6.1 Establish standards and procedures provider
1.6.2 Approve standards and procedures (0 duration) number
1.6.3 Sign an agreement with the national phone services
1.6.4 Set up a free-cost nationwide call/SMS number
1.6.5 Install and test telephone equipment

1.7. Operating the helpline and hotline

1.7.1 Draft recruitment policies, guidelines and questionnaires

1.7.2 Receive approval

questionnaires (0 duration)

of

recruitment

policies,

guidelines

and

1.7.3 Hire the staff

1.7.3.1 Agree job description
1.7.3.2 Advertise jobs
1.7.3.3 Shortlist candidates
1.7.3.4 Appoint staff and sign employment contracts
1.7.4 Train the staff
1.7.4.1 Draft a training plan
1.7.4.2 Receive the approval of the Training plan (0 duration)
1.7.4.3 Conduct one training session on technical assistance
1.7.4.4 Conduct one training session on legal considerations
1.7.4.5 Conduct one training session on psychological aspects
1.7.4.6 Evaluate results and receive feedback from training activities

1.8 Launching the child helpline and hotline

1.8.1 Launch the testing phase (0 duration)
1.8.2 Review, monitor and evaluate results
1.8.3 Develop a data capture tool
1.8.4 Develop a Quality Assurance Monitoring Form
1.8.5 Collect Data and ensure Quality Control
1.8.6 Disseminate results to stakeholder groups

1.9 Conducting a community outreach campaign

1.9.1 Draw up a community outreach plan
1.9.2 Implement the community outreach plan
1.9.2.1 Create a message and image to promote the helpline and
hotline

1.9.2.2 Draft brochures and posters

1.9.2.3 Upgrade the website with online games and web self services
1.9.2.4 Prepare press releases and newsletters
1.9.2.5 Organize final conference
1.9.3 Evaluate the promotion results