JULIE PARKER DENTAL MANAGEMENT

Discovering what your dental patients think

about their experience with you is a
challenge. Many pati ents feel it impolite to
complain or offer suggestions for
improvement. While o thers seem to have
long lists of is sues and arent shy about
expressing them. To o btain honest and
worthy feedback is one of the most
useful methods of improving how you
deliver your service as a dental
practice.

YOUR GUIDE:
1. An awar eness of human behaviour is impor tant w hen constructing your Patient Sa tisfaction
Survey. You are pers uading people to give of their time and considerati on by a means that is
likely to gai n their attenti on.
2. Consider what information is truly valuable and co ncentrate on these points o nly. Keep the
number of questions to a minimum. People wont be inclined to take part in lengt hy surveys.
3. Set out the survey s o that it is appealing to the eye and very clear in its intention. This will
make it easy for pati ents to i dentify and to submit accur ate responses .
4. Limit your questions to areas that you actually have the means or the desire to resolve. For
example, a wasted question would be What do you think of our location? when you have no
plans to actually relocate the practice.
5. Most peopl e ar e not g oing to devote time i n writing sentenc es about your pr actice. If the
survey is even slightly time-consuming or challenging to wor k thr ough, you will experience very
low response rates. Therefor e simple c hoic e categ ories wor k best, such as :

6. Because you want to achieve a high percentage of patient responses, think about the best method of delivery. Post,
email, phone-call, SMS, hand-out at the practice or even employing the services of a professional survey company
(such as www.surveymonkey.com or www.cvent.com). There are benefits and drawbacks to each method so
thoughtful consideration is required for effective planning. For example, patients will respond in a more
complimentary manner if they are filling out a survey in front of the receptionist. This is a good system if you want to
receive praise however it may not be the best method to gain truthful responses.
7. Anonymity is an important element that assists patients to feel comfortable to express their true feelings about
your service and practice. Construct your survey system in a way that will assure patients their privacy.

 JULIE PARKER DENTAL MANAGEMENT

Following is the Julie Parker Dental Management Patient Satisfaction Survey that you are free to use.

WILL YOU HELP US HELP YOU ?

WILL YOU HELP US CONTINUALLY IMPROVE ?

WE WANT TO IMPROVE OUR SERVICE TO YOU !

Firstly, we thank you for taking the time to help us discover how we can improve our delivery of dental services to you.
We have chosen you because you are one of our loyal and treasured clients.
We value your opinion and encourage you to feel the freedom to be honest, as your feedback now will direct how we
IMPROVE AND grow our practice moving forward.
This survey is short and is not designed to take unnecessary time away from your day.
Be assured that all of your feedback will be treated in confidence and all identifying elements will be removed prior to
assessing your feedback.

1.

How do rate the welcome you receive when you arrive to our practice?

2.

How do you rate our staff friendliness, helpfulness and respect to you?

3.

How do your rate the comfort level in our waiting room?

4.

How do you rate the ways we describe your personal dental conditions and
options of treatment to you?

5.

How do you rate your feelings of being cared for, nurtured and respected
in the dental chair?

6.

How do you rate your feelings of being free to express all concerns to us,
trusting that we will thoughtfully address those concerns?

7.

How do you rate our follow up in regards to appointment confirmations,

check-ups and calling you in for unfinished dental treatment?

8.

Only if you have time, we would love to read any thoughts you may have in regards to improving areas such as:
Physical surroundings
Our dental team
Your overall experience while receiving dental treatment
Our management of your accounts and making further appointments
Other thoughts

Thank you for completing our survey. Your feedback is so valuable to us and we appreciate your time greatly.

www.julieparkerdentalmanagement.com.au

equiries@julieparkerdentalmanagement.com.au

All topics covered are explored in depth and How To guides are supplied through the Julie Parker Dental Management Educational Modules that are supplied
monthly to subscribed members. All 48 modules detail business systems and strategies that are fundamental to dental practice success.