Professional Documents
Culture Documents
Cause-and-Effect Diagram
What is it?
An analysis tool that
provides a systematic way
of looking at effects and
their respective causes
Developed by Dr. Kaoru
Ishikawa of Japan in 1943
and is sometimes referred
to as an Ishikawa Diagram
or a Fishbone Diagram
because of its shape
Locate included
clients file folders
File folders
Find and update clients
billing statements
Locate included clients
Buyers Information Sheet
Buyers
Information Sheet
10/15/2014
STEP 1:
STEP 2:
Draw the SPINE and create
the EFFECT box.
on the
effect areas
to be
Decide
pride and ownership
over productive
examined.
upbeat atmosphere that encourages the participation of the
group
> NEGATIVE
STEP 3:
Spine
Inaccurate
Submission of
Billing to Client
Effect Box
Methods
STEP 4:
People
Inaccurate
Submission of
Billing to Client
Main Causes
Machinery
Materials
10/15/2014
Methods
Erroneous
sorting
of billing
statements
Invalid
list of
updates
STEP 5:
People
People fail to inform
client thru call/e-mail
Ignorance
Erroneous
Information
Unreliable in BIS
mail system
Phone line
disconnected
Machinery
Inaccurate
Submission of
Billing to Client
People
Erroneous
sorting
of billing
Poor
statements
I naccuracy training
I n sorting
data
Mixed
up data
I gnorance
Mixed up
data
I naccuracy
in
sorting
data
I nvalid
Manual file list of
organizationupdates
Erroneous info
in BI S
No
money
Phone line
disconnected
Machinery
Materials
Manual file
organization
Inaccurate
Submission of
Billing to Client
Assorted records
of billing
statements
in clients folders
I naccuracy in
sorting data
Mixed
up data
Mixed up
data
I naccuracy
in
sorting
data
I nvalid
Manual
file list of
Manual file
organization
organization updates
Poor
Poor
training
Skipping paying
monthly bills
training
No
money
Phone line
disconnected
People
Erroneous
I nformation in BI S
I naccuracy in
sorting data
Mixed
up data
Unreliable
mail system
Manual
filefile
system
Manual
system
Manual filefile
I naccuracy in sorting Manual
organization
organization
and giv ing out mail
Machinery
I naccuracy in
sorting data
Erroneous
Wrong phone number/
sorting
e-mail information
Erroneous info
Poor
Poor
of billing
in BI S
training
training
People fail to inform
statements
I naccuracy
client thru
I n sorting
call/e-mail
No training
No training
data
Mixed
I gnorance
up data
I gnorance
Manual file
Manual file
organization
organization
Materials
Manual
file
Manual file
organization
organization
Inaccurate
Submission of
Billing to Client
Assorted records
of billing
statements
in clients folders
I naccuracy in
sorting data
Mixed
up data
STEP 6:
thick
items
in that
one repeatedly.
area
may
Look
for cluster
causesofthat
appear
ItAhelps
identify
causes
warrant
indicate
arepresent
need for further
study.
These
may
root causes.
further
investigation.
Use
A main
category
having
only a few
specific
Look
what you
can
in each
aforpareto
chart
to measure
determine
the
causes
may can
indicate
a need
for
furtherof
cause
so
you
quantify
the
effects
cause to focus on first.
identification
of causes.
any
changes
you
make.
See
the balance
of your diagram,
If several major branches have only a few
Most
importantly,
identify and
circle
checking
for
comparable
of the
sub-branches, you may needlevels
to combine
causes
you can
take
action on.
detailthat
for most
of the
categories.
them under a single category.
Manual file
organization
Methods
Manual file
organization
Skipping paying
monthly bills
Poor
training
I naccuracy in
sorting data
Erroneous
I nformation in BI S
I naccuracy in
sorting data
Mixed
up data
Unreliable
mail system
No file for
record of billing
statements
in clients
folders
Materials
Methods
Manual
Manual
file file
organization
organization
, completed
>
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ANALYSIS