AMBER T.
JONES
8820 pacific ave. #47 Tacoma, WA 98444
(253)301-0917
lonniejr2006@yahoo.com
Summary of qualifications
• Provide 8 years of world class
customer service
• Answer incoming calls
promptly and courteously
• 6 years of Cashiering
• 4 years of C.P.R. training and
certified
• Can run many registers
• Can type 28 words per
minute
• Transportation/Donation
delivery
• Volunteer work
• Microsoft Word, Publisher,
PowerPoint
• Complete projects by due
• Qualify customer needs
and wants
• Respond to customer Emails
• Promote products, service
and partnerships
• Sales utilizing
features/benefits
• Resourceful with accurate
record keeping
• Offer creative resolutions to
customer issues
• Adaptable and flexible
• Manage caller behavior
• Maintain productivity under
pressure
• Multi-task for effective time
 date management
• 3 ½ years of care giving • Fundamentals of care giving

Travel & tourism skills

• Saber airline • Event & Meeting • Safe travel
reservations Planning regulations
• Familiar with • Web based • International
airline web sites travel geography
navigation
• Hotel front desk • Cruise • Airport and state
sales/reservatio codes
ns
• Hotel • Tour • Eco/Green/Adventur
reservations sales/reservatio e travel
ns

Education
Travel & Tourism- Guest & Leisure Services
Clover Park Technical College-Lakewood, WA
Summary of Training: Cross training in the major
areas of travel and tourism. Virtual Airline
Reservations, Ticketing and Faring, Virtual Hotel
with reservations, check-in and out, back office
and reports, Homeland Security, Event & Meeting
Planning, Authentic Experience
Travel, Team Building for Today’s Business
Success, Managing Customer Behavior for
Greater Profit, Leadership, Communication,
 Negotiation, Cultural Studies, E-business for
Growth and Profit and the Experience Driven
Economy’s “Be Our Guest”.

Work Experience
Caregiver/Caretaker
Mrs. Raccleff Lakewood, WA 2007-2008
Responsibilities: I came in on weekends to take
care of patient in her home, I prepared thing such
as cleaning, feeding, exercising, giving proper
doses of medicines, and lots of TLC. And went
home on the weekdays
Cashier/Customer Service Rep.
S&S oil (shell gas station) Tacoma, WA 2005 - 2006
Responsibilities: Generated repeat business
through excellent customer service by greeting
and assisting customers and consistently
maintaining a balanced till. Looking at everybody’s
identification when any alcohol, tobacco products.
Answered telephone, traveled to different
locations, help if short of employee. Always kept
store nice and clean.
Customer Service
Papa Murphy’s Federal Way, WA 2003 - 2004
Delivery Driver Responsibilities: Delivered pizzas,
transactions to customers in a safe and mannered
time. Generated repeated business through
excellent customer service by greeting and
assisting customers and consistently maintaining a
balanced till.
Donation Delivery Person
Gateways for Youths Non-Profit Organization
Tacoma, WA 2005-2006
Responsibilities: Picked up customers
donations, and took items to donation stores.
Generated repeat business through excellent
customer service by greeting and assisting
customers consistently
Customers Service Rep
AJ Cleaners Tillicum, WA 2003-2004
Responsibilities: Prepared army clothing and
alterations Generated repeat business through
excellent customer service by greeting and
assisting customers and consistently maintaining a
balanced till.
Cashier
7-Eleven Tacoma, WA 2001-2002
Responsibilities: Generated repeat business
through excellent customer service by greeting
and assisting customers and consistently
maintaining store and a balanced till. Checked
Identification for any alcohol or Tobacco products.