Corporate Training Chifley Human Capital

CORPORATE TRAINING  CHIFLEY HUMAN CAPITAL  SHORT COURSES  CERTIFICATE AND DIPLOMA PROGRAMS  POSTGRADUATE PROGRAMS 
CHIFLEY BUSINESS SCHOOL
PROFESSIONAL DEVELOPMENT PROGRAMS

2009–2010
CONTENTS
THE CHIFLEY WAY 2 Effective People Skills 23

The Chifley Difference 3 Managing Consultants and Contractors 23
Continuous Learning 4 Risk Management 24
Industry Expertise 4 The New Supervisor 24
Industry Partnerships 4 Internal Audits 25
Recognition 4 Planning Practice Course 26
Leadership: Great Leaders, Great Teams, Great Results 27
CORPORATE TRAINING 5
FOCUS: Time and Priority Management 28
Customised Business and Corporate Training Solutions 6
The 7 Habits of Highly Effective People 28
Our Approach 6
Relationship Management 6 CERTIFICATE AND DIPLOMA PROGRAMS 29
The Customisation Process 7 Certificate IV in Frontline Management 31
Client Case Studies 8 Diploma of Management 32
Diploma of Project Management 33
CHIFLEY HUMAN CAPITAL 13
Vocational Graduate Certificate in Physical Asset Management 34
SHORT COURSES 15
POSTGRADUATE PROGRAMS 35
Project Management 17
Our Programs 36
Advanced Project Management 17
Connected with Industry 36
Accounting Comes Alive® 18
Our Industry Experts 36
Finance for Non-Financial People 18
Flexible Learning 36
Strategic Thinking 19
More Benefits 37
Strategic Planning and Implementation 19
Corporate Advantage 37
Asset Management 20
Business Risk 20 ARTICULATION PATHWAYS 38
Change Management 21
GRADUATE STORIES 39
Contract Management 21
Developing Leaders in the Workplace 22
Document Writing Skills 22
WELCOME TO CHIFLEY BUSINESS SCHOOL
To remain sustainable in tough economic times it is imperative that businesses attract, retain and For 2009–2010, we offer more short courses nationally and partner with FranklinCovey, the Planning
develop highly skilled staff. Chifley Business School offers you cost effective professional development Institute of Australia (PIA) and The National Association of Testing Authorities, Australia (NATA) to
programs that will equip your staff with the right skills and knowledge to prepare them, and you, for offer industry-relevant education to meet your professional development needs. Refer to pages 25–28.
the unforeseen future. We also offer continuous learning pathways into our postgraduate programs, which includes the MBA
(Technology Management). Refer to page 36.
Since Chifley was established, our aim was always to deliver relevant, accessible and high quality
management and business education for professionals in engineering, science and technology, and At Chifley, we are your total solutions provider. We look forward to helping your organisation achieve
the businesses that employ them. We create strategic alliances with like-minded organisations to your learning and development goals in 2009–2010.
ensure that our programs stay relevant to industry and provide you with the latest management
theories, tools and techniques. This enables us to innovate, meet current and future needs and deliver
exceptional products and services.
Over the past 25 years, we have focussed on bottom line results to help our clients effectively grow Neil Simon
their businesses. We have not only helped them enhance and enrich the relationships with their Edwards Christensen
customers but most importantly, with their employees. We believe it is the interaction of these that
ensures a business’ success—building lasting relationships between you and your customers, and
most importantly, you and your employees. Please see some of our client case studies on pages 8–12.
Chief General
Executive Manager
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THE CHIFLEY WAY
Corporate Training
Chifley Business School delivers business and management education and is one of the longest We can customise any program in this brochure, or that you request. Our team of consultants will
running registered training organisations and independent higher education institutions in Australia. work closely with you to design and tailor programs around your business processes and systems, so
We are your total solution provider—we will work with you to develop an integrated professional that the training reinforces your organisation’s business goals, culture and objectives. Refer to page 6.
development program for your organisation.
Short Courses
Our range of short courses will give you business, management and communication skills that can be
PROGRAMS DELIVERY RESULTS applied immediately back into your workplace. All of our courses are delivered face-to-face throughout
Australia. Refer to page 12.
Short Immediate | Public Delivery
Courses
Face-to-face / Online Knowledge and skills Certificate and Diploma Programs
Productivity Our certificate and diploma programs will equip you with practical skills and valuable management
Pathway
Certificate Programs tools to help you meet everyday demands and challenges in your workplace. All of our certificate and
Diploma Programs Talent management diploma programs are aligned with the Australian Quality Framework (AQF) and recognised
Australia-wide. Refer to page 26.
On-going | In-house Delivery
Platform for growth
Postgraduate
Programs
Coaching & Consulting
Blended program delivery Postgraduate Programs
Our postgraduate programs will give you the business and management skills you need to take
Industry Expertise the next step in your career. We offer a range of specialist awards including an MBA in technology
management. Refer to page 36.
Consulting
Supporting ‘The Chifley Way’ is Chifley’s consulting arm—Chifley Human Capital, which is a
consultancy of strategic advisors. Chifley Human Capital grew out of requests from our clients to
provide integrated solutions to human capital issues for their businesses. Refer to page 8.
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THE CHIFLEY dIFFERENCE
We understand the needs of businesses because we operate as a business ourselves. We know
that your organisation’s staff performance has a direct impact on how your business operates. So to Industry Recognition
make sure you are achieving the best results, we work closely with you to identify capability gaps Chifley was featured in the top 10 of Australia’s business schools by AFR BOSS Survey, 2007.
within your organisation and we link our solutions to your strategies. Chifley customises learning This demonstrates our on-going commitment to delivering high quality education that is value for
and development programs that build on existing competencies so that your employees can develop money and relevant to professionals.
strategies to deal with complex issues that occur on a daily basis.
We also ensure that our programs are accredited by industry such as the Australian Institute of Project
Connected with Industry Management and Project Management Institute (PMI), USA.
When you engage Chifley Business School, you will also engage the expertise of the best facilitators Workplace Relevance
in the country. Our facilitators are not only qualified to deliver high quality training programs, but also
have extensive industry experience. We know that your investment in training should be cost-effective and return results—both in the
short- and long-term.
Each of our facilitators has over 10 years of relevant business experience that allows them to consult,
coach, train and implement strategies within your organisation. Chifley has a corporate training Our customised programs offer relevant and tangible scenarios, simulations and case studies.
facilitator with business acumen and the right skills-set to suit you. Assessments are also adapted to reflect your outcomes. We ensure that your employees receive
the utmost by mapping the competencies to their role so they are able to apply their new-found
To maintain the currency of our programs, we conduct industry consultation workshops across knowledge directly into their workplace—allowing you to measure returns immediately.
Australia with our facilitators and clients. This ensures our programs are up-to-date and relevant.
Flexible Learning
Our policy is to be client focussed and flexible to your needs. We can offer you various delivery and
learning platforms, for example, an in-house program that can incorporate online learning and
face-to-face delivery. You can also choose from our public programs, which are delivered face-to-face,
online and via distance. We also have the capabilities to deliver at a site of your choosing, within the
timeframes you require.
3
BY INDUSTRY. FOR INDUSTRY.
Continuous Learning Industry Partnerships
We understand that having the right skills is crucial to organisational success. This is why we offer >> Australasian Institute of Mining and Metallurgy
articulation pathways into higher levels of education—from our short courses and certificate and >> Australian Institute of Company Directors
diploma programs into our postgraduate programs. >> Bureau of Meteorology
We work with you to develop the ideal pathway for your employees—Chifley is your total solution >> Centre for Pavement Engineering Education
provider for all your professional development needs. >> Community and Public Sector Union
Refer to page 38 for more details on articulation pathways. >> Engineers Australia
>> Provision Eyecare Pty Ltd
>> The Australian Computer Society
Industry Expertise >> The Institution of Professional Engineers, New Zealand
We work closely with industry and our partners in the corporate sector and education to meet your >> The New Zealand Institute of Architects
corporate needs. This includes building on expertise and shared knowledge with partners such as >> The Royal Australian Chemical Institute
Charles Sturt University for clients like SuperCheap Auto and the University of Melbourne for Downer
EDI Mining.
Chifley is responsive and relevant to our clients’ and industry’s needs. We work with the best in
Recognition
industry to tailor and develop programs to fulfil these needs. For example: Chifley Business School is endorsed by the Australian Institute of Project Management (AIPM) and
>> We work with Planning Institute of Australia (PIA) in delivering the CPP Planning Practice Course is acknowledged as an approved provider by the Project Management Institute (PMI), USA [R.E.P.
for professional planners (see page 26) Provider No. 2032]. Members of AIPM can earn continuous professional development (CPD) points and
>> We partner with FranklinCovey to deliver their time management and leadership short courses (see PMI members can earn professional development units (PDUs) for each of the following:
page 27)
>> We deliver the Vocational Graduate Certificate in Physical Asset Management together with GHD
AIPM PMI
Business School (see page 34).
Project Management short course 15 CPD points 14 PDUs
Advanced Project Management short course 15 CPD points –
Diploma of Project Management 50 CPD points 49 PDUs
Postgraduate Units
Unit 303: Project Management 20 CPD points 120 PDUs
Unit 501: Advanced Project Management 20 CPD points 120 PDUs
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CORPORATE TRAINING  CHIFLEY HUMAN CAPITAL  SHORT COURSES  CERTIFICATE ANd dIPLOMA PROGRAMS  POSTGRAdUATE PROGRAMS 
CORPORATE TRAINING
CORPORATE TRAINING
Customised Business and Corporate Training Solutions Relationship Management
An organisation that engages in customised learning solutions for their employees is in a much Chifley Business School takes a holistic approach when engaging a client. Our business strategy
stronger position to increase operating profits and improve staff retention. Your business results focuses on high quality learning outcomes. This allows our team to work closely with you so that we
can improve after only weeks of delivery of a specifically designed program. The key to addressing can assist you at all times.
successful business outcomes is customised professional development training that fits with your
organisation’s objectives, needs and goals. Your program will be managed by a relationship manager, who can send in any other Chifley team
member to meet with you throughout the consultation process, when required. Our corporate training
Chifley has a regional, national and global delivery capability. So, no matter where you are, our consultant will work with your relationship manager to oversee the development of course content,
business has the flexibility to meet your needs. and will communicate directly with our facilitators to clarify your needs and expectations.
Our Approach
The philosophy behind our corporate training is to align your people, resources and culture with your
business objectives. We will first analyse your present situation, then establish objectives and finally, HOW WE
WORK WITH
set mutually agreed goals. We do this by: YOU
>> encouraging an integrated approach to training throughout your workplace Relationship Sales &
Manager Marketing Team
>> advocating continuous improvement
>> working with your people, not against them
>> implementing adult learning principles to engage your staff.
Content YOUR Customer
Development Service/
Team BUSINESS Delivery Team
Client Care
Facilitators
Team
Corporate
Training
Consultant
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THE CUSTOMISATION PROCESS
Our expertise lies in our ability to deliver quality content that is regularly reviewed for relevance to The ‘Chifley Customisation Model’, shown below, is a five-step plan that forms our consultation
industry. This forms the base of our customisation process. We will develop a program that builds process. This focuses on matching course content and assessments, a delivery option and an
on our extensive management, leadership and business skills programs. This program will then be appropriate facilitator to your identified organisational needs.
customised or streamlined to the needs of your business by incorporating case studies and activities
that are directly relevant to your industry. We will focus on understanding your organisation context,
strategies, business motives and systems, so we ensure our solutions are effective at addressing your
capability gaps.
PROJECT SCOPING PROGRAM DESIGN & CUSTOMISATION DRAFT MATERIAL PROGRAM REVIEW IMPLEMENTATION PROGRAM OUTCOME
Participant’s work role and Program and assessment design

career goals Assessments are designed around
> Daily tasks and responsibilities workplace tasks and schedules
> Projects
> KPIs
> Presenting skills and knowledge
Organisation’s objectives Customised workshops

> Mission, goals and objectives > Face-to-face delivery
> HR needs > Mentor support
> KPIs > Distance delivery
OUR CLIENTELE
ALS Coal division Australia Post Australian Submarine Corporation Boeing Australia
Bureau of Meteorology Capral Cardno Conics Limited
department for Planning and Infrastructure (WA) department of Primary Industries (VIC) Energex Ergon Energy
ETSA Utilities Fulton Hogan GHd Gold Coast City Council
Lihir Gold Limited Macarthur Coal MainCo Melbourne Melbourne Water
PSN Global SP AusNet SuperCheap Auto Sydney Water
Tourism Australia Water Corporation Woodside Energy WorleyParsons
Virgin Blue Virgin Mobile Australia
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CLIENT CASE STUDIES
ALS Coal Division
ALS Coal Division is Australia’s leading provider of analytical and coal technology services to the black Over the past three years, Chifley has provided an excellent learning platform for our
coal industry. ALS Coal Division performs a wide range of services including independent inspections, employees. Chifley‘s high quality facilitators ensure that the course content continues to
coal value and resource optimisation, coal quality analysis, contract coal processing and environmental develop the skills of our future leaders.
solutions.
Ian Bowker
Scope Manager, Training and Development
ALS Coal Division’s first and second line supervisors needed to develop their management skills so
that they could step up to higher positions in the growing business. Our locations throughout New
South Wales and Queensland meant it was difficult to find a training provider that could accommodate
our national training needs. We required not only a flexible and economical provider, but one that could
offer facilitators with expert knowledge of our industry.
The Program
Chifley Business School developed and customised the Certificate IV in Business (Frontline
Management) program for our frontline managers.
Outcome
Since using Chifley, employee uptake of the course has grown and supervisors who have completed
the course have all been promoted to senior positions.
ALS Coal Division is nominated for Employee of the Year at the Queensland Government Training
Awards 2009.
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CLIENT CASE STUDIES
Ergon Energy
Ergon Energy is a government owned corporation currently servicing 650,000 customers across a vast Ergon Energy takes leadership development very seriously—after all, our leaders shape our
service area with a total asset base of $7.1 billion and around 4,500 employees. Our role as an energy future. Chifley Business School is a valued partner for delivering our successful and highly
distributor is to keep responding to change and to ensure an efficient, reliable electricity supply for coveted Management Foundations Program.
regional Queensland.
Gavin Veach
Scope Group Manager, Learning and Development
To achieve our corporate goals, the business needed a program to develop and recognise the existing
skills of our frontline talent. We needed a customised program that would align with our corporate
Leadership Development framework and national competency standards. Most importantly, we
required a provider who could offer flexible delivery options to suit the schedules of frontline managers
across many regional and remote locations.
The Program
The Management Foundations Program was developed five years ago in conjunction with Chifley
Business School to address these needs. The program enables the attainment of a range of nationally
recognised awards—Certificate III in Frontline Management, Certificate IV in Frontline Management
and the Diploma of Management.
The Outcome
The program was completely redesigned in 2008 to ensure ongoing relevance to business directives.
To date, six cohorts of over 70 participants per cohort have, or are, currently completing the program.
The articulation pathway has proven to be effective in giving our frontline leaders the skills and
confidence they need to lead and manage their teams and their projects.
Chifley’s facilitators and expert staff have always been professional in their approach from developing
the program to managing the interactions with participants of the program.
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CLIENT CASE STUDIES
Virgin Mobile Australia
Virgin Mobile Australia was launched in 2000 because mobile services in Australia were dominated Our partnership with Chifley Business School has been a huge asset to our organisation. With
by long contracts, lots of small print, expensive products and companies who simply didn’t ‘speak’ to a range of offerings from short courses to the MBA, Chifley has never struggled to meet our
their customers. Today, we have 16 Virgin Mobile flagship stores and employ over 600 people across content needs. Chifley’s excellent facilitators are prepared to tailor courses and adapt their
Australia. style to match an organisation’s internal culture. I have no hesitation in recommending Chifley
as a partner to even the most demanding of businesses—the feedback from our employees
Scope has never been short of excellent.
In the past, Virgin Mobile Australia had used the services of many training organisations. We found Rob O’Donnell
companies that could offer us expert facilitators and excellent course content, but most found Talent Development Manager
it difficult to adapt to Virgin’s unique culture. This led to reduced employee retention rates and
disinterest in the training courses we offered. We needed a training provider who understood our
culture and could adapt programs accordingly.
The Program
From inception, Chifley understood our culture and objectives. They developed and delivered tailored
leadership, management and personal development programs for us. The content of the courses has
been excellent, and always delivered by facilitators with relevant expertise and experience. More
importantly, Chifley facilitators have adapted to our unique culture and created excitement among our
employees.
Outcome
Chifley has been our premium training provider since 2004. During this time, they have helped us to
develop the skills of our employees, which has allowed us to continue our policy of promoting from
within. The myriad of courses offered by Chifley means our employees know that we are investing in
their future.
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CLIENT CASE STUDIES
WorleyParsons
WorleyParsons is a leading provider of professional services to the resources and energy sectors and The quality of the program content, facilitators and excellent administration provided by Chifley
complex process industries. WorleyParsons is a global company of over 32,000 employees across have ensured very positive feedback throughout the life of the program. Chifley’s flexibility
more than 40 countries. and professionalism aligns with our own business values, which serves to strengthen our
partnership.
Scope Joan Seargeant
WorleyParsons needed to upskill its engineers; particularly its younger workforce so they could take Manager, People Development and Performance, Improve Businesses
on more responsibilities and higher roles. The WorleyParsons Graduate Development Program was
developed to give our engineers the professional and management skills needed to progress their
careers into leadership roles within the organisation.
The Program
With Chifley Business School, we have developed a range of management programs focussing on
three key areas—managing self, managing relationships and managing within a team. In addition, we
run approximately 60 short courses with Chifley ever year. They cover areas such as client relationship
management, team effectiveness and creative problem solving.
Outcome
Our engineers value the business management skills they develop through Chifley’s courses. They
complement our engineers’ technical knowledge and practical skills, enabling them to become well-
rounded professionals with broad career options.
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CLIENT CASE STUDIES
ETSA Utilities
As South Australia’s electricity distributor, ETSA Utilities is one of the State’s largest companies, The superiority of their training packages and use of industry experts is second to none. Having
delivering power to more than 800,000 residential and business customers. Our primary task is now worked with Chifley for many years, their insight into what we need is incomparable. The
building, extending, maintaining and upgrading the South Australian electricity distribution network; a team are fantastic to deal with and make everything effortless for us. The service they provide
strategic community asset that is a core component of the state’s infrastructure. is invaluable!
Toni Rowland
Scope
Employee Relations and Graduate Development Consultant
ETSA Utilities is committed to continuing to develop our capability to meet anticipated growth in and
renewal of South Australia’s electrical infrastructure in the next decade. We are building our workforce
to meet this anticipated demand—developing our skills and experience as well as recruiting and
training the next generation. ETSA Utilities is delighted to partner with Chifley Business School to
develop our graduates.
The Program
Chifley Business School developed a program tailored to cultivating the skills of our engineering and IT
graduates, encompassing personal and professional development skills.
Outcome
The training provided to our graduates has been invaluable. Many of our graduates have developed and
transferred these skills into every position they have held. Some of our graduates have even gone onto
noteworthy projects within the business. The training has been so well received that we have other
employees asking to attend the sessions!
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C H I FLE Y H UM A N CA PITA L
consultancy | people metrics | strategy
CHIFLEY HUMAN CAPITAL
21st Century Imperative—Beyond People Management
Effective human capital strategies are emerging as the main drivers for businesses to maintain their Every organisation has specific needs in the coordination and integration of its human capital strategy.
competitive edge. With workplace demographics rapidly evolving, and an increasing premium placed Key influences on human capital needs include:
on knowledge, creativity and innovation, the challenge for leaders in the 21st century is to ensure that >> Organisational culture
they are investing wisely in their people to achieve their business’ strategic goals.
>> Facilitating the sharing of knowledge
>> Management and leadership competencies
How We Can Help >> Organisational structures
Effective organisations achieve clarity by knowing and understanding who they are, why they are here >> Organisational processes
and where they are going. Quality people—human capital—will always provide the organisation its Chifley Human Capital (CHC) works with your organisation to identify issues and implement strategies
competitive edge. The effective utilisation of the right people at the right place and at the right time is that will help your organisation lead in your chosen markets.
the foundation to achieving your organisation’s vision.
Speak with our consultants today.
1300 139 029
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SHORT COURSES
SHORT COURSES
Excel in your professional development.
This icon represents articulation pathways into our postgraduate program.
Refer to page 38 for more details.
Investment Investment
Page APESMA member Standard rate Page APESMA member Standard rate
Course FranklinCovey short courses
Number (AU$) (AU$) Number (AU$) (AU$)
Project Management 17 830 935 Leadership: Great Leaders, Great Teams,
27 2,270 2,320
Advanced Project Management 17 1,050 1,155 Great Results
Accounting Comes Alive® 18 750 800
FOCUS: Time and Priority Management 28 700 730
Finance for Non-Financial People 18 830 935
Strategic Thinking 19 1,050 1,155
The 7 Habits of Highly Effective People 28 2,270 2,320
Strategic Planning and Implementation 19 1,050 1,155
Asset Management 20 830 935
Business Risk 20 830 935
Change Management 21 830 935 Investment
Contract Management 21 830 935 Page APESMA member Standard rate
SAVE on ‘combined courses’
Number (AU$) (AU$)
Developing Leaders in the Workplace 22 830 935
‘Combined courses’ give you the required skill set in that particular field.
Document Writing Skills 22 830 935 Save more by purchasing these courses together:
Effective People Skills 23 830 935 Project Management AND
17 1,780 1,990
Managing Consultants and Contractors 23 830 935 Advanced Project Management
Risk Management 24 830 935 Accounting Comes Alive® AND
18 1,480 1,635
The New Supervisor 24 830 935 Finance for Non-Financial People
Internal Audits 25 1,100 1,205 Strategic Thinking AND
19 1,950 2,150
Planning Practice Course 26 Phone Chifley for rates Strategic Planning and Implementation
The above short courses can be customised in-house, aligned with your organisation’s goals.
Phone 1300 CHIFLEY | 1300 244 353 to find out more.
All prices are subject to change without notice. These prices were correct at time of publication.
Please check our website for up-to-date price confirmation.
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PROJECT MANAGEMENT AdVANCEd PROJECT MANAGEMENT
Overview: Overview:
Project management involves planning, organising, directing and controlling a project. This course is The Advanced Project Management course takes a holistic approach to determine how to manage
the first step to becoming a capable project manager and is designed to improve your understanding project life cycles and scope. This course provides participants with several scientific techniques and
of the project management life cycle. It will provide you with the tools, techniques and tips to formulas to apply when estimating project resources and critical activities. A greater understanding
complete projects on time and within budget—to the quality expected by the project’s client. of internal and external influences on projects and how to manage the process, combined with logical
structures to manage costs and schedules, will also allow participants to analyse project performance.
Designed for:
Designed for:
Project managers and those involved in project teams seeking to further their knowledge and training
in project management. All individuals working within project environments who wish to develop their project management
skills beyond fundamental principles to an advanced level. This course is also suitable for past
Course content: participants of our project management short course.
> Project management terminology
Course content:
> Project stakeholders and project life cycle
> Project management and project success
> Role of project manager and project team
> Managing the project life cycle
> Project definition and scope
> Project organisation and integration
> Plan and schedule development
> Managing project scope of work, timelines, schedules and costs
> Management, communication, monitoring, handover and review
> Controlling and analysing project performance
> Project management tools and techniques
> Client and stakeholder management
> Project risk
> Project tools and techniques to support decision making
Learning outcomes:
Learning outcomes:
> Explain how project management can be used to achieve business goals
> Prepare project plans to meet project objectives and requirements
> Summarise the project life cycle and activities to be completed at each stage
> Manage a project through its life cycle
> Explain the value and importance of project management, controls and planning
> develop and maintain project documentation to support achievement of project objectives
> Identify the critical success factors in achieving project outcomes
> Manage project cost, schedule and quality
> Lead a project team and support team members to achieve project goals
> Assess project risk and apply suitable interventions to support completion of the project
> Use tools and techniques to support positive project outcomes and manage project risk
> Use tools and techniques to support decision-making and reporting processes
> Manage dynamic relationships with all project
stakeholders
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CHIFLEY SHORT COURSES
Accounting Comes Alive® Finance for Non-Financial People
Overview: Overview:
This refreshingly different one-day workshop is custom made for busy people who want to benefit This course is designed to provide those with little or no financial background with the ability to
from financial literacy: the ability to understand and use financial information. Thousands globally— understand and utilise financial information. Managers with accounting and finance experience
from industry leaders and government regulators, through to professionals from leading banks, law will also benefit from this course as they are given the opportunity to clarify issues, study recent
firms, insurers, universities and business schools—have rapidly acquired financial literacy using developments, and re-examine the logic of methodologies used in financial decision making.
the amazing Colour Accounting® learning system (patent pending) coupled with the Right-Brain
Accounting™ approach. Some say they even enjoyed themselves! Designed for:
Designed for: Managers and senior executives who wish to have a general understanding of the role of accounting
and finance to enable them to improve their financial performance. This course is also suitable for past
Those seeking increased business-based financial literacy and greater business acumen. This includes participants of Accounting Comes Alive®.
people whose actions and decisions impact on their financial statements and people who make
decisions based on financial statements. Course content:
>> Financial reports
Course content:
>> Financial analysis
>> Business modelling to discover the critical foundational language and concepts
>> Costing
>> The balance sheet, income statement and cash flow statement
>> Project evaluation
>> The differences between worth, profitability and solvency
>> Financial analysis with conceptual understanding Learning outcomes:
>> Financial conversation >> Understand and analyse the contents of financial reports
>> Identify and use appropriate key financial performance indicators
Learning outcomes:
>> Effectively use financial data for decision making
>> The critical foundations: essential language and concepts of accounting
>> Confidently and effectively interact with accounting and finance specialists
>> The five key financial statement elements being assets, liabilities, equity, income and expenses:
their stories and how they fit together
>> How the organisation funds and uses its assets to fulfil its goals
>> The essential concepts of profit: earned and incurred plus the resultant cash flows and the impacts
on the wealth of the organisation
>> Measuring results: how are we going?
Accounting Comes Alive®, Colour Accounting® and Right-Brain Accounting™ are all registered
trademarks and brands of Accounting Comes Alive International.
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STRATEGIC THINKING STRATEGIC PLANNING ANd IMPLEMENTATION
Overview: Overview:
Every business leader would like to create a sound strategy that will be realised but this remains an This course will help teams, departments, and businesses of all sizes to become high-performing
elusive goal for most organisations. In order to formulate a strategy, one should first learn to think organisations by implementing strategies in an efficient, holistic and integrated manner.
in a way that combines rational and intuitive thinking, considers different strategic perspectives,
and takes into account the past, present and future in order to arrive at a strategy that will best see Designed for:
the organisation prosper. This course will guide you through the process of strategy formulation in a
dynamic business environment. Middle, senior and general managers who are responsible for change management and the
implementation of strategic policy. Both at a team and organisational level, this course is essential for
Designed for: managers who develop strategic plans and then oversee their execution.
Managers, business owners, decision makers and anyone responsible for strategic decision making in Course content:
organisations.
> Introduction to strategic planning
Course content: > Key steps towards a strategic plan
> Using hindsight when strategic planning
> What is strategy?
> Effect not equal to cause when planning strategy
> What is strategic thinking?
> SWOTs—keys to business strategies
> Strategic planning vs strategic thinking—how are they different?
> Simple and short strategic plans
> Strategic capability—what is the organisation capable of doing?
> Strategic planning worksheet
> Organisational core competency—what is the organisation good at?
> Plan to implement
> Strategic decision making
> Strategic lenses
Learning outcomes:
> Strategic models
> Understand the strategic planning process and how it fits with other plans
> Emergent strategies—the unplanned strategy
> define the organisation’s vision and mission statement
> Schools of strategy—different approaches to strategy
> define the components of the mission statement
> The Liedtka model of strategic thinking
> Conduct a critical analysis of the organisation and understand the critical success factors
impacting on the business
Learning outcomes:
> Analyse the external environment and internal resources
> Understanding of strategy and its application to business
> Explain how to convert critical success factors into key result areas
> Ability to ‘think’ strategically
> Set strategic direction
> Capability to convert strategy into practicality
> Write a strategic business plan
> Understanding of the different perspectives of strategy
> Implement the strategic plan using appropriate mechanisms
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Asset Management Business Risk
Overview: Overview:
Asset management is the integrated suite of activities associated with acquiring, operating, In today’s business environment, the need for business and industry sectors to enhance their
maintaining, upgrading and replacing the physical assets of your organisation. Effective asset understandings of risk through a systematic and structured approach is undeniably important. More
management ensures that assets continue to provide value throughout the asset life cycle at minimum importantly, it is vital for managers to be able to clearly assess their organisations risk profile in a
cost, and are consistent with commercial and risk management strategies. holistic manner. This course not only addresses risk management processes and systems, but delves
further to assess the model of business risk in its succinct form. Participants will understand risk
Designed for: management from a financial perspective, concepts of enterprise risk, compliance and corporate
governance.
Those with responsibility for ensuring the timely provision and management of required assets to
achieve their strategic purpose and intended capabilities. Designed for:
Course content: Senior managers, policy designers, middle and line managers who require a strategic and practical
approach to understanding business risk.
>> The challenge—providing capability and value
>> The journey—strategic asset management Course content:
>> The milestones—asset management life cycle
>> Defining and classifying risk management
>> The vehicle—asset management plan
>> Disciplines of business risk management
>> The controls—risk and financial
>> Risk identification, analysis and evaluation
>> The measures—systems effectiveness
>> Strategic, operational and project risk
>> Enterprise risk
Learning outcomes:
>> Financial risk concepts and techniques
>> Identify the challenges associated with providing asset system capability and value
>> Organisational communication and risk management
>> Outline the strategic asset management processes and interrelationships
>> Understanding of risk in corporate governance
>> Explain the asset management life cycle
>> Evaluate asset requirements and make decisions regarding their life cycle maintenance Learning outcomes:
>> Explain the purpose and key parts of an asset management plan and associated asset
>> Develop a holistic understanding of risk management within the business sector
management planning concepts
>> Learn practical skills and how to apply knowledge of the principles, models, current processes and
>> Assess and manage the risks associated with operating aging and/or degrading assets in an
techniques in business risk
environment of heightened service and performance expectations
>> Use tools to identify, analyse, treat, report and monitor risk in business
>> Ability to align concepts of risk management with corporate governance
20
CHANGE MANAGEMENT CONTRACT MANAGEMENT
Overview: Overview:
This course teaches participants about the concepts, context, and the processes of successful Contract Management provides participants with a practical insight into the nature of contract law and
change implementation. This program provides the key knowledge that underpins any successful professional liability, applied to various types of projects and workplace situations. This course seeks
change process, and essential information for anyone involved in planning and leading sustainable to identify and emphasise each of the phases and situations that arise in the contract management
organisational change. process to better manage and control business outcomes. In addition, current topical issues such as
dispute/partnering/issue resolution and compensation for negotiations and tender submissions are
Designed for: addressed. The various roles of significant players in contracts will be considered and techniques
highlighted to assist best practice in the handling of contracts.
Frontline managers, supervisors, team leaders and all employees involved in implementing operational
change within their organisation. Designed for:
Course content: Professionals from a wide variety of industries who want to gain a better understanding of contract
management.
> The concepts of change
> The context of change Course content:
> The contents of change
> Managerial law environmental framework—the construct
> The process of change
> The secret life of a contract
> Partnering
Learning outcomes:
> dispute management
> define change
> Specification
> Identify logical and non-logical responses to change
> Tender process
> define the characteristics of change resistance
> Contract management
> Identify the emotional cycle of change
> Professional liability exposure
> define the stages of organisational growth
> Identify the paradigms and social systems in organisations Learning outcomes:
> Use an organisation development/change model
> Understand the complex and interrelated issues associated with contract management and know
> Identify the drivers of change when to call for professional advice
> Align change strategies with organisational goals > Identify potential situations which may have undesirable legal consequences and negatively impact
> define culture and determine cultural fit with strategy and future sustainability upon the project outcomes
> define the change targets > Manage and control the contractual environment of projects and workplace issues and activities
21
Developing Leaders in the Workplace Document Writing Skills
Overview: Overview:
This course looks at effective leadership practices and focuses on the implications for leaders. Document Writing Skills moves well beyond guidelines and theory to the practical application of
Participants will be guided through the contemporary ideas and elements of providing leadership in the techniques and development of participants’ writing skills. This course focuses on the skills necessary
workplace, and will be encouraged to develop a greater understanding of themselves and the impact to research, structure, write and review documents to the highest professional standards.
of their leadership on others.
Designed for:
Designed for:
All individuals who want to complete their writing projects more efficiently, and who are looking to
Frontline managers, supervisors, team leaders and coordinators seeking to improve their influence with raise the standards of their writing.
others and skills in leading and working in teams.
Course content:
Course content: >> The diversity of workplace documents
>> Analysis of your leadership philosophy >> Elements of good writing
>> Developing transactional and transformational leadership practices >> Creating a document
>> Leader self-efficacy >> Preparing: identifying your audience; understanding your purpose; doing your research
>> Issues of values and ethics in leaders >> Drafting: planning your document; writing the first draft
>> Strategies for change >> Reviewing: editing and proofreading; revising your own and others’ work
>> Mentoring others >> Crafting different documents—formal documents, informal correspondence and marketing
>> Motivation theories and practice communications
>> Building trust and integrity >> Presenting your work—layout and presentation
>> Situational leadership
>> Group and individual decision making Learning outcomes:
>> Leadership styles and role modelling >> Plan, draft and present workplace documents that enable clear information exchange and promote
>> Implementing and monitoring decisions reader understanding
>> Clearly expressing and logically structuring ideas
Learning outcomes: >> Writing appropriately for a range of readers and purposes
>> Implement the organisation’s standards and values >> Avoiding common grammar, punctuation and spelling errors and
>> Influence individuals and teams positively >> Review, proofread, critique and improve your own and others’ workplace documents
>> Clarify your own approach to leadership
>> Use specific skills to build group cohesion and improve communication
>> Develop analytical and systems thinking to improve leadership effectiveness
22
EFFECTIVE PEOPLE SKILLS MANAGING CONSULTANTS ANd CONTRACTORS
Overview: Overview:
In the modern work environment, team members and managers alike have an important role in Organisations that have identified the management of outsourced providers as the key to long-term
building relationships and sharing information within teams. To build effective relationships and to work business profitability will benefit greatly from this course. To engage and manage the services of
with others to achieve results, you must develop a range of interpersonal and conflict management consultants and contractors well, it is essential to ensure that required outcomes and outputs are
skills. Participants will practise active-listening and build their communication techniques, learning being achieved. This course provides comprehensive insight into the what, how and why of managing
to use positive and assertive language to express themselves and manage conflict more effectively. consultants and contractors, as well as giving you the skills to manage their performance.
This will give participants the skills to build constructive relationships by practising the right balance of
assertiveness and empathy, whilst also maintaining a focus on the achievement of business outcomes. Designed for:
Designed for: Anyone involved in the process of handling contractors or consultants on an ongoing or project basis,
and is accountable for their level of performance.
Frontline managers, supervisors and team leaders who need to build effective relationships with others
to achieve results and maintain networks within and outside the workplace. Course content:
> Align outcomes for business value
Course content:
> Build project and risk plans
> Barriers to communication
> Choose mode of engagement
> Effective listening
> design extended engagement
> Communicating assertively
> Evaluate provider bids
> Managing emotions
> Finalise contract and deliver project
> dealing with conflict
> Gather data, monitor and control results
> Harvest business values
Learning outcomes:
> Communicate information and ideas effectively Learning outcomes:
> Understand communication processes
> Identify the principles of best practice approaches to managing consultants and contractors to
> Improved communication, interpersonal and listening skills deliver business value
> Building trust in relationships > Explain the processes to follow and the documentation required to clarify and confirm the
> Managing conflict effectively outcomes required from consultants and contractors
> dealing with emotions > Use a range of management skills and techniques to successfully select, engage and manage
consultants and contractors
23
Risk Management The New Supervisor
Overview: Overview:
This course addresses the many facets of risk management, and outlines how risk management can Undeniably, high performing supervisors can impact positively on overall staff performance. This
be successfully integrated into business structure and strategy to enhance outcomes. It addresses risk specialised training focuses on the unique role of the new supervisor and introduces the fundamental
from multiple aspects such as operational, human resources and administration risk. skills-set required in these roles. Participants will not only break down common problems and share
solutions, but build on their innate talents to lead and apply their practical skills. They will develop new
Designed for: ways to influence, convince and motivate people through coaching. Learn how to create and inspire
powerful teams, so that they can become more than the sum of the individuals on those teams.
Aspiring senior managers, policy designers, middle and line managers who require a strategic and
practical approach to risk. Designed for:
Course content: New supervisors, team leaders, leading-hands and frontline managers.
>> Identifying organisational risk management issues
Course content:
>> Guidelines for organisational risk management
>> Understanding the workplace environment
>> Risk identification, analysis and evaluation
>> The role of the supervisor
>> Risk treatment, recording, monitoring and review
>> Core functions of supervisors
>> Event management and business recovery/continuity
>> Developing a supervisor ‘mind-set’
Learning outcomes: >> Focussing on results
>> Develop a perspective of risk and its role in society and within your organisation >> A ‘supervisory cycle’—building relationships, building a team, measuring team effectiveness,
delegation, dealing with conflict
>> Understand the principles, models, current processes and techniques in risk management;
including identification, analysis, and treatment, reporting and monitoring >> Focussing on quality outcomes
>> Gain preparedness and confidence in the management of risk events and the management of >> Some specific tools and techniques for quality control
business recovery continuity related to risk events >> Problem solving and decision making
>> Legal compliance requirements
Learning outcomes:
>> Understand the meaning of supervision and appreciate its role in promoting and sustaining
workplace performance
>> Identify expectations of the supervisor’s role and the core functions of effective supervision
>> Identify how to motivate employees to increase their productivity
>> Build a skills base of successful supervisory tools and techniques
24
PARTNER PROGRAMS
the National Association of Testing Authorities,
australia Internal Audits
The Internal Audits course is delivered by The National Association of Testing Authorities, Australia
(NATA) and is recognised nationally and internationally for a practical and hands-on approach to Overview:
training in systems auditing. All quality systems include the requirement for an effective internal audit function. This function
NATA plays a key role in Australia’s standards and conformance infrastructure, which provides an ensures the management system is being implemented as intended, and is an important tool for
important mechanism for improving the business efficiency and competitiveness of Australian industry identifying continuous improvement processes.
in international and national markets. This course is based on the principles contained within ISO 19011 Guidelines for quality and/or
Within this infrastructure, NATA acts as: environmental management systems auditing, and hence applies equally to ISO 9001, ISO14001,
ISO/IEC 17025 and ISO 15189.
>> The national authority for accreditation of laboratories conducting tests, calibrations and
measurements in a wide spectrum of technical fields
Designed for:
>> The national body for accreditation of producers of certified reference materials
>> A peak authority for the accreditation of inspection bodies Quality assurance managers, quality assurance team leaders and frontline managers.
>> Australia’s GLP compliance monitoring authority for the OECD Principles of GLP and represents
Australia on the OECD GLP Working Group Course content:
>> Establishing the audit program
>> Planning and preparing for an audit
>> Key principles in conducting an audit
>> Reporting audit findings
>> Follow up actions
Learning Outcomes:
>> Preparing an appropriate audit checklist
>> Understanding of sufficiency of evidence
>> Ability to apply information and evidence gathering techniques
>> Understanding of audit techniques
>> Identifying and reporting non-conformities
>> Understanding the role of internal audits and management reviews
25
PARTNER PROGRAMS
Planning Institute of Australia Planning Practice Course
The Planning Practice Course is an initiative of the Planning Institute of Australia (PIA) to provide
nationally consistent training for planning professionals in key areas of competence for planning Overview:
practice. The course comprises units that focus on professional planning practice, and provide an opportunity for
PIA is the national peak body for professionals and organisations involved in planning practice for experienced planners to extend the skills and knowledge they have gained through practice.
the built environment. The Institute represents and supports almost 5,000 planning professionals,
Australia-wide and overseas. Units:
PIA establishes professional standards on behalf the planning profession, accrediting university >> Project Management
courses and certifying practitioners, supporting professional development and maintaining a Code of >> Effective Communication, Negotiation and Mediation
Professional Conduct to which members adhere. >> Economics of Development
>> Professional Ethics
>> Legislation and Governance
Designed for:
Practising planners and built environment professionals in associated disciplines with an interest in
the practice of planning. The course is designed for practitioners of at least five years planning-related
experience and, while there are no formal requirements for enrolling in a Course unit, a minimum of
two years’ prior work experience in a planning-related field are strongly recommended. Individuals may
choose to undertake a single Course unit (based on a particular interest), or may choose to undertake
more than one unit.
Learning outcomes:
>> Build on the foundation of under- and post-graduate planning qualifications
>> Complement and structure skills and knowledge gleaned through practice
>> Update practitioners’ competence with leading-edge thinking and developments
26
PARTNER PROGRAMS
FRANKLINCOVEY Leadership: Great Leaders, Great Teams, Great Results
FranklinCovey’s offerings concentrate on the vital link between an organisation’s people and
sustainable business results. FranklinCovey helps organisations succeed by unleashing the power of Overview:
their workforce—helping individuals and leaders focus and execute on top personal and business The fact is, no organisation has ever become great without exceptional leadership. Organisational
priorities. Genuine behaviour change and continuous improvement among employees require an greatness is not possible without leaders who can connect the efforts of their teams to the critical
integrated approach. objectives of the organisation, tap the full potential of each individual in their team, align systems,
FranklinCovey is dedicated to partnering with organisations to ensure business goals and objectives clarify purposes, and inspire trust. Leadership: Great Leaders, Great Teams, Great Results is
are met, whilst adding value to each and every person within that business. Training and tools FranklinCovey’s flagship leadership development program.
implemented by FranklinCovey enable teams to identify, focus on and execute against the It takes a ‘mind-set, skill-set, tool-set’ approach to developing leaders who can unleash the talent
organisation’s key goals, enabling employees and managers to work together with the highest levels of and capability of their teams against the organisation’s highest priorities. In addition to drawing from
interpersonal effectiveness. a proven legacy of developing effective leaders, FranklinCovey’s leadership program also taps into
Whether you choose a public program session or a customised in-house workshop for your team, the best thinking of leadership experts around the world, including: Jack Welch (former CEO of GE),
expect to see results immediately. Ram Charan (author of Execution: The Discipline of Getting Things Done), Fred Reichheld (author of
The Ultimate Question), Clayton Christensen (author of The Innovator’s Dilemma), Stephen R. Covey
(author of The 7 Habits of Highly Effective People) and Stephen M.R. Covey (author of The Speed of
Trust).
Learning outcomes:
>> Build trust and influence with others
>> Define their team’s purpose and their ‘job to be done’
>> Create a strategic link between the work of the team and the goals of the organisation
>> Connect the work of the team to the organisation’s economic model
>> Align the four essential systems of execution, talent, core work processes and customer feedback
What you receive:

>> A comprehensive guidebook
>> Leadership Essentials, a resource book for leaders
>> CD with printable versions of the tools introduced in the course
>> A program DVD with selected videos from the course
>> Exclusive access to online resources for leaders, including the leadership contract implementation
process
>> A ‘4 Imperatives’ desktop puzzle to help leaders stay focussed on the outcomes of great leadership
27
PARTNER PROGRAMS
FOCUS: Time and Priority Management* The 7 Habits of Highly Effective People
Overview: Overview:
FranklinCovey’s award-winning time management workshop. This engaging one-day program is highly An exciting three-day workshop that provides participants with a robust and tactical implementation
interactive and packed with learning. Ideal for individuals at all stages of career and life. plan to fully integrate The 7 Habits into their lives. Designed for anyone looking to become a more
effective person—regardless of your occupation, position, or stage in life.
Learning outcomes:
>> FranklinCovey’s world famous time management principles Learning outcomes:
>> Master the skills of planning your weeks and organising your days so your time is spent on tasks >> How to improve focus, communication, and balance for yourself and your organisation
that really matter >> How to develop professional relationships for productive collaboration
>> Identify and define the values that are most important to you >> The importance of responsibility, accountability and commitment
>> How to clearly define your goals and break them down into key tasks >> Skills for increasing productivity by staying focussed on the things that matter most
>> The ability to reduce stress by eliminating unnecessary activities >> How to reduce conflict by understanding exactly what you can influence
>> Skills for mastering information management with a proven planning system >> Leverage a reliable planning system that focuses on value-aligned time management and
>> How to balance work and life priorities integrates various productivity tools
>> Apply a planning process that achieves better results based on execution and priorities
What you receive: >> Reduce stress by recognising and eliminating distractions, low-priority activities, and competing
>> Participant Manual and Tip Sheets. These materials offer outstanding reinforcement of the demands on your time
workshop and serve as a powerful reminder of the resolutions you made. Reference pages include >> Achieve balance and renewal, avoiding burnout and frustration
a recommended reading list, a quick productivity assessment, and more.
>> FranklinCovey Planning System Kit. This complete starter kit contains the essentials for What you receive:
implementing everything you learn in the workshop. The kit includes one-year of original >> Participant Guidebook. A 174-page manual filled with examples and exercises that continue to
planning pages, planner binder, storage binder, essential mission/values/goal forms, information enhance the learning process after the workshop is over.
management forms, and more.
>> The FranklinCovey System (Paper or Electronic). Integrate The 7 Habits into your everyday plans.
>> Pre- and Post-workshop Assessments. Take advantage of this powerful tool to measure your ability
>> The 7 Habits of Highly Effective People Book or CDs. This best-selling book provides the basis for
to focus on what is most important in your professional and personal life before your workshop.
the concepts taught in this course.
Then, return in 21 days to measure your improvement.
>> The 7 Habits Benchmark. This 360 degree helps you consider your effectiveness and gives you the
>> Resource CD-ROM. This helpful resource offers an interactive tool to help you design a custom
opportunity to see the viewpoints of others.
planning system that works the way you do. You’ll also find software tools that will walk you
step-by-step through writing your personal mission statement and setting goals. Plus, the CD >> The 7 Habits contract.
contains a 30-day trial version of PlanPlus™ for Microsoft™ Outlook® software.
* This course is FranklinCovey’s FOCUS: Achieving Your Highest Priorities™.
28
CERTIFICATE ANd dIPLOMA PROGRAMS

CERTIFICATE AND DIPLOMA PROGRAMS
As one of the first Registered Training Organisations (RTO) in Australia, Chifley Business School has a Online support: Chifley’s online service, e-Communities, enables you to interact with other students
reputation for delivering high quality business and management education. All of our certificate and and your facilitator—regardless of where and when you are studying. This means you can keep
diploma programs are aligned with the Australian Quality Framework (AQF) and recognised up-to-date with the latest information and will experience the benefits of shared learning.
Australia-wide. Gain recognition for your professional skills by completing a certified qualification.
Continuous improvement: We constantly evaluate and improve our programs in response to the
Chifley’s certificate and diploma programs will also equip you with practical skills and valuable feedback we receive from our customers and clients. Our facilitators keep up-to-date with industry
management tools to help you meet everyday demands and challenges in your workplace. Investing in changes and will innovate to suit the current and future needs of your business.
our training is an excellent way to maximise your organisation’s strengths and take your career to the
next level. Our diploma programs form an articulation pathway into our postgraduate program. Refer to Recognition of Prior Learning (RPL): The RPL process matches the skills and knowledge you already
page 38 for more details. have against the program you are doing, or intend to do. The benefits of RPL are that you reduce the
amount of time it takes to gain your qualification and you do not have to repeat or waste time learning
what you already know.
Programs We Offer
>> Certificate IV in Frontline Management Investment
>> Diploma of Management
>> Diploma of Project Management
Certificate IV in Frontline Management and Diploma of Management
>> Vocational Graduate Certificate in Physical Asset Management
Delivery Member rate (per module) Standard rate (per module)
Online $365 $465
Program Features
In-house Quoted on Consultation
Customised programs and assessments: We listen and collaborate with our clients to find innovative
Diploma of Project Management
solutions that meet the needs of their organisations. Assessment tasks are holistic, negotiable and can
be adapted to suit your organisation’s strategic objectives. Delivery Member rate (per module) Standard rate (per module)
Flexible study options: We tailor our programs to suit your individual needs. Chifley can deliver training Online $440 $550
at any location and you have a choice of face-to-face, blended or distance learning. In-house Quoted on Consultation
Expert content: All of our materials are industry-relevant and contain activities to provide you with
practical skills and a range of management tools. Programs are supported by user-friendly Study
All prices are subject to change without notice. These prices were correct at time of publication.
Guides that reflect industry best practice. Please check our website for up-to-date price confirmation.
Leading facilitators: Our facilitators are leading industry practitioners with local and international
experience in a range of industries and businesses.
Ongoing coaching: Chifley provides you with a coach who helps you to complete your assessment task
and supports your learning. We ensure you receive ongoing support, even after we have developed a
solution for your learning and development needs.
30
CERTIFICATE IV IN FRONTLINE MANAGEMENT
Certificate IV in Frontline Management [BSB40807]
BSB40807 Complete 10 units: 4 compulsory + 6 electives
To be an efficient manager you must learn to manage the competing demands of people, information Module Number Module Name Unit Number Unit of Competency
and resources. Meeting these challenges is the key to improving the performance of your team and
will contribute to the overall performance of your organisation. Compulsory Units
Module 3 Operational planning BSBMGT402A Implement operational plan
This program is for first-time managers or people taking up supervisory roles that require the
essential skills needed to manage teams effectively. You will learn how to administer and implement
Module 4 Workplace safety BSBOHS407A Monitor a safe workplace
improvements in planning, employee management, workplace communication, problem solving and
continuous improvement.
Module 5 Team effectiveness BSBWOR402A Promote team effectiveness
Certification
Module 16 Leadership BSBMGT401A Show leadership in the workplace
Units of this program can be delivered in-house for organisations as intensive short courses and a
Statement of Attainment will be issued on successful completion of individual units. If all required units Elective Units: Choose 6
are successfully completed, the student will be awarded a Certificate IV in Frontline Management.
Phone 1300 CHIFLEY | 1300 244 353 to find out more. Module 1 Personal organisation BSBWOR404A develop work priorities
and development
Module 2 Effective workplace BSBWOR401A Establish effective workplace
relationships relationships
Module 6 Information systems BSBINM401A Implement workplace information
systems
Module 7 Customer service BSBCUS401A Coordinate implementation of
customer service strategies
Module 8 Continuous BSBMGT403A Implement continuous
improvement improvement
Module 9 Innovation BSBINN301A Promote innovation in a team
environment
Module 10 Learning and BSBLEd401A develop teams and individuals
development
Module 14 Managing projects BSBPMG510A Manage projects
Module 17 Risk management BSBRSK401A Identify and apply risk

management processes
Module 18 Effective presentations BSBCMM401A Make a presentation
31
DIPLOMA OF MANAGEMENT
Diploma of Management [BSB51107]
BSB51107 Choose 8 units
Effective managers transform difficult challenges into strategic improvements that benefit and lift Module Number Module Name Unit Number Unit of Competency
the performance of their organisation. This program is for people who may already be working as a Module 1 Personal organisation BSBWOR501A Manage personal work priorities
supervisor or coordinator and may have a qualification in a technical area, but require the management and development and professional development
skills to help their organisation achieve a competitive advantage.
Module 3 Operational planning BSBMGT515A Manage operational planning
You will learn practical skills and management tools to give you the confidence and knowledge to
perform in your job and to evaluate the work of others. You will also learn how to facilitate effective Module 4 Workplace safety BSBOHS509A Ensure a safe workplace
communication in your team and provide your team members with the guidance and support that they
need to excel.
Module 5 Team effectiveness BSBWOR502A Ensure team effectiveness
Certification Module 6 Information systems BSBINM501A Manage an information or

Units of this program can be delivered in-house for organisations as intensive short courses and a knowledge management system
Statement of Attainment will be issued on successful completion of individual units. If all required units Module 7 Customer service BSBCUS501A Manage quality customer service
are successfully completed, the student will be awarded a Diploma of Management.
Phone 1300 CHIFLEY | 1300 244 353 to find out more. Module 8 Continuous BSBMGT516A Manage quality continuous
improvement improvement
Excel in your professional development Module 9 Innovation BSBINN501A Establish systems that support
innovation
This program forms an articulation pathway into our postgraduate program.
Refer to page 38 for more details. Module 10 Learning and BSBLED501A Develop a workplace learning
development environment
Module 13 Budgets and financial BSBFIM501A Manage budgets and financial
plans plans
Module 14 Managing projects BSBPMG510A Manage projects
Module 15 People performance BSBMGT502B Manage people performance
Module 17 Risk management BSBRSK501A Manage risk
32
dIPLOMA OF PROJECT MANAGEMENT
Diploma of Project Management [BSB51407]
BSB51407 Complete 9 units (7 modules)
Project managers are pivotal to project success. A successful project manager controls the use of Module Number Module Name Unit Number Unit of Competency
resources and manages business and project risk to bring long-term benefits to their organisation’s Module 1 Manage project scope BSBPMG502A Manage project scope
performance. This program is for people with project responsibilities who need skills in planning,
leading, organising and controlling projects.
Module 2 Manage a project plan BSBPMG503A Manage project time
You will learn practical skills and project management tools to effectively balance the schedule, cost and budget BSBPMG504A Manage project costs
and quality of projects. After completing this program, you will be able to facilitate communication Module 3 Manage project quality BSBPMG505A Manage project quality
between your team and project stakeholders and identify efficiency and productivity improvements
that will help strengthen your organisation’s future projects.
Module 4 Manage project human BSBPMG506A Manage project human resources
resources and project BSBPMG507A Manage project communications
Certification communications
Units of this program can be delivered in-house for organisations as intensive short courses and a Module 5 Manage project risk BSBPMG508A Manage project risk
Statement of Attainment will be issued on successful completion of individual units. If all required units
are successfully completed, the student will be awarded a diploma of Project Management. Module 6 Manage project BSBPMG509A Manage project procurement
Phone 1300 CHIFLEY | 1300 244 353 to find out more. procurement
Module 7* Manage the integration BSBPMG501A Manage application of project
Excel in your professional development of project processes integrative processes
This program forms an articulation pathway into our postgraduate program. * Must be completed last
33
VOCATIONAL GRADUATE CERTIFICATE
IN PHYSICAL ASSET MANAGEMENT
Vocational Graduate Certificate in Physical Asset Management [21739VIC]
21739VIC Complete 9 modules (covers the 6 competencies)
The Vocational Graduate Certificate in Physical Asset Management is delivered in conjunction with Module 1 All competencies listed Asset management overview
GHD and is accredited under the Australian Qualifications Framework (AQF). At the completion of
this course, participants will receive a nationally recognised qualification that acknowledges their Module 2 VBQU034/01, VBQU034/02, What is the state of my assets?
professional skills as asset managers. VBQU034/03, VBQU037/01
This course draws upon, over 30 years experience of asset management application in hundreds of Module 3 VBQU035/01, VBQU035/02, What is my required level of service?
organisations throughout the world. It will provide you with the skills and knowledge required to deliver VBQU035/03, VBQU035/04,
successful and cost-effective asset management in your workplace. VBQU035/05
Module 4 VBQU036/02, VBQU037/01, Which assets are critical to sustainable
Who should attend? VBQU037/02, VBQU037/05 performance?
>> Experienced graduates and those involved in life cycle asset management, or asset managers Module 5 VBQU035/06, VBQU037/01, What are my minimum life cycle cost,
seeking recognition for their knowledge and skills. VBQU037/02, VBQU037/03, capital improvement program and operations
VBQU037/04, VBQU037/05, and maintenance strategies? What is my
>> Engineers, accountants, economists, commercial managers and other technical professionals VBQU037/06 long-term expenditure profile?
seeking a working knowledge of asset management.
Module 6 VBQU036/01, VBQU036/02, How do I draw it all together? The asset
>> Those without graduate qualifications; but have sufficient relevant work experience. VBQU036/03 management plan.
Module 7 VBQU038/01, VBQU038/02, Quality frameworks and developing an asset
Flexible Delivery Modes VBQU038/03, VBQU038/04 management improvement plan
This course is run as an intensive short course and can be delivered at the client’s premises. Designed Module 8 VBQU054/01, VBQU054/02, How do I deploy an asset management
to work in conjunction with your organisation, the course can be tailored to any industry type or asset VBQU054/03, VBQU054/04, program
base, current level of asset management practice or other organisational specific requirements. VBQU054/05
Module 9 VBQU034/01, VBQU034/02, Managing data and knowledge
Excel in your professional development VBQU034/03, VBQU034/04,
VBQU034/05, VBQU034/06
This program forms an articulation pathway into our postgraduate program.
GHD provides the program facilitators, training content and awards
the Vocational Graduate Certificate in Physical Asset Management.
Chifley provides the student administration services for this program
in Australia and New Zealand.
34
POSTGRAdUATE PROGRAMS
POSTGRADUATE PROGRAMS
Chifley Business School is one of the longest-running independent higher education institutions and Our industry experts
registered training organisations in Australia, and has the country’s largest distance-learning MBA
program. At Chifley, our business and management principles are drawn from the industry experience and
Chifley was featured in the top 10 of Australia’s business schools by AFR BOSS Survey, 2007. This academic expertise of working professionals. Learn from experts in your field and through real-life
demonstrates our on-going commitment to delivering high quality education that is value for money scenarios based on contemporary and relevant industry experience. Gain a lifetime of learning, unit by
and relevant to professionals. unit.
Our Academic Committee is made up of individuals chosen by Chifley’s business-led board for their
industry experience and academic credibility. They set and maintain the highest academic standards
Our programs for our postgraduate programs, overseeing their development and continual revision to ensure our
>> Graduate Certificate of Business Strategy content is always up-to-date and delivery methods cutting-edge.
>> Graduate Certificate of Project Management
>> Graduate Certificate of Strategic Leadership Flexible learning
>> Graduate Certificate of Management
>> Graduate Diploma of Management Access anytime, anywhere
>> Master of Business Administration
At Chifley, we don’t just respond to the issues of industry as a whole—we cater to the individual
>> Graduate Certificate of Management (Technology Management)
professional and career development needs of students like yourself, who are busy working
>> Graduate Diploma of Management (Technology Management) professionals with personal commitments. That is why we deliver our courses remotely—so you can
>> Master of Business Administration (Technology Management) study—anywhere, anytime.
>> Master of Technology in Project Management Our online student service, e-Communities, enables you to interact with other students and your
Unit Chair when it suits you, while ‘My Resource Centre’ is full of tools and techniques for managing
distance education; contact details; tips for researching, writing and referencing; exam preparation
Connected with industry hints and study techniques. Keep up-to-date with topical issues via GRAD, our student magazine
We pride ourselves as the business school specifically set up for engineering, science and technology written by Unit Chairs and Study Guide Authors.
professionals. Our postgraduate programs are designed to develop the management capability you Through e-Communities, you can:
need to take the next step in your career. Delivered via distance education, our programs are
>> download additional learning materials
industry-relevant and structured to foster continuous learning within your workplace.
>> ask academic questions and discuss topical global issues with your Unit Chair
>> discuss your studies with other participants in your unit
>> access GRAD, your monthly student magazine
36
MORE BENEFITS
Affordable investment: Our postgraduate programs are amongst the most affordable programs offered I enjoyed the course immensely because I learnt things that I apply routinely in my work.
in Australia. You pay for each unit as you study, with no up-front payment required. The fees may be Seeing some of the issues I was studying play out in my workplace enhanced my learning
fully tax deductible for Australian participants. APESMA members are entitled to discounted enrolment experience as it provided an extra anchor to help me understand the concepts.
fees.
Reece Lumsden | Project Manager 787 dreamliner, The Boeing Company
Specialist awards: Equip yourself with specific skills and knowledge. The MBA (Technology
Management) is the leading choice for engineers, scientists and technology professionals. We also MBA (Technology Management) 2006
offer three specialist graduate certificates in project management, business strategy and strategic
leadership.
Articulation from Chifley programs: Completion of three (3) two-day Chifley short courses with
assessments, or completion of one of our diploma programs may mean you can articulate into our
postgraduate program. See page 38 for more details.
Flexible program structure: To be awarded the Chifley MBA you must complete 12 units. However, you While studying the program, I took on larger projects, gained project management experience
can exit the MBA program with a graduate certificate (at completion of 4 units) or graduate diploma and was promoted into a management role. Without the backing of the program, I have no
(at completion of 8 units). doubt that I would not have achieved this career progression. The flexible nature enabled
me to achieve a satisfying life balance—having only studied one subject per semester, I
Accelerated study period: Each study period runs for 18 weeks, but you can choose to complete a completed the 8-unit program in four years.
shorter study period of 10 weeks that starts in November each year. This means it takes less time to Renae Leayr | Logistics depot and Building Services Manager, Cessnock City Council
complete your qualification.
Master of Technology in Project Management 2008
Advice and support: Our Client Care team gives you prompt advice and support on any matters relating
to your program of study. Chifley’s Client Care team aims to respond to each email and telephone
query or request within 24 hours.
CORPORATE AdVANTAGE
For your organisation, we can customise a learning solution from our postgraduate program. Using
the ‘Chifley Customisation Model’ (see page 7), we design our programs around your business
processes and systems to reinforce your organisation’s business goals, culture and objectives. We
have a regional and international delivery capability. So, no matter where you are, our business has the
flexibility to meet your needs.
Phone 1300 CHIFLEY | 1300 244 353 to find out more about customising postgraduate programs for
your organisation.
37
ARTICULATION PATHWAYS
Aligned with The Chifley Way (see page 2), we provide pathways for continuous
learning and professional development. At every level and at any stage of your
career, Chifley has the program for you.
Vocational Graduate Certificate

Short Courses in Physical Asset Management
Completing any three (3) two-day Chifley short courses with assessments, may make you eligible for Upon completion of the VGC program, four (4) units of credit are awarded into Chifley’s postgraduate
credit towards Unit 302 Employer-Based Unit in Chifley’s postgraduate programs. You will be given the program.
option of completing an assessment when you enrol into any Chifley short course.
Credit is given for the following units:
>> Unit 101: Financial Management
Planning Practice Course >> Unit 102: Management Perspectives
Completing any four (4) units of the Planning Practice Course with assessments, may make you eligible >> Unit 305: Operations Management
for credit towards Unit 302 Employer-Based Unit in Chifley’s postgraduate programs. The Planning >> Unit 410: Strategic Management in Services
Practice Course is offered by the Planning Institute of Australia and is a core requirement of becoming
a Certified Practising Planner. Applying for Credit
In order to graduate from any of the programs, you must complete at least 50% of the course with
Diploma of Management Chifley. Credit applications can only be considered for students/applicants who obtain automatic entry
into the program. Students granted or applying for Special Entry to the program are not eligible for
Graduates of the Diploma of Management may be eligible for credit towards Unit 302 Employer-Based credit for previous study.
Unit of Chifley’s postgraduate programs.
Credit for Previous Studies
Diploma of Project Management If you have significant work-based training, you may be eligible for credit towards Unit 302
Graduates of the Diploma of Project Management may be eligible for credit towards Unit 303 Project Employer-Based Unit of Chifley’s postgraduate programs. Unit 302 cannot be granted for training
Management of Chifley’s postgraduate programs. completed prior to enrolling. All applications are assessed on a case-by-case basis, and submitting a
credit application is no guarantee of success.
The Diploma of Project Management and Unit 303 Project Management are eligible for CPD points
through the Australian Institute of Project Management (AIPM). They are also recognised by the You will need to fulfil minimum entry requirements to be eligible for credit into any of the
Project Management Institute (PMI), USA. Refer to page 4 for details. above-mentioned programs.
38
MBA MBA Master of Technology in
(Technology Management) 12 Units Project Management
12 Units 8 Units
Graduate Diploma
of Management Graduate Diploma
(Technology Management) of Management
8 Units
8 Units
Graduate Certificate
of Management Graduate Certificate
(Technology Management) of Management
4 Units
4 Units
CREDIT FOR UNIT: CREDIT FOR UNIT: CREDIT FOR UNITS:

302—Employer Based Unit 303—Project Management 101—Financial Management
102—Management Perspectives
305—Operations Management
410—Strategic Management
in Services
4 x Planning Practice Vocational

3 x Short Courses Diploma of Diploma of
Course Units Graduate Certificate in
with assessments Management Project Management
with assessments Physical Asset Management
39
GRADUATE STORIES
BRENDAN GUINEY
Manager, Planning and Development | MidCoast Water
MBA (Technology Management) 2006–2008
I had been planning for a few years to add to my civil engineering degree with a management
qualification, but it took some time to find an ‘engineered’ MBA that suited my chosen
career path in the water industry. By 2004 I had narrowed the field, and enrolled in the MBA
(Technology Management) in 2006.
The water industry is undergoing significant change. In order to meet these challenges much
work has been going on in strategic review, as well as business systems implementation and
improvement to achieve better business efficiency and effectiveness. More often than not, a
mix of business systems competence and engineering competence is required to achieve the
necessary improvements.
I found the flexibility of the program appealing. The comprehensive course notes backed up
with copious references for further reading meant that although I was in a bit of a rush to get
the MBA completed, I knew I can track through my notes and references if an issue arises
later on that requires more detailed attention. I particularly liked the assignments that were
generic to permit me to study my own organisation—MidCoast Water. This allowed me to
contribute something back to my employer in return for their generous sponsorship of my
study expenses.
As the current generation of executive managers retire, the MBA (Technology Management)
will stand anyone in good stead to pursue positions in engineering organisations with higher
responsibility, by complementing their core engineering competence with essential business
management skills and resources.
Visit www.mba-distance-learning.com/testimonials.asp for more graduate stories.
40
GRADUATE STORIES
DAVID FISCHER AND QUINTIN DAVENPORT

David Fisher
Director, Howarth Fisher and Associates
Quintin Davenport
State Manager, Negri Contractors, TAS
David Fisher and Quintin Davenport, both graduates of the MBA (Technology Management) program,
share a passion for inventing products. Fuelled by their enthusiasm and backed by the knowledge
they gained from the MBA program, David and Quintin now have a trademark product—The
Hydromiser™1.
The rigour of the MBA program and the support from the unit chairs assisted us in our
business venture,’ says David. ‘It was not until we submitted a joint business plan for Unit
304—Business Planning and Innovation, and received positive feedback from John Legge that
we were reassured of our direction.
In the middle of my MBA studies I remarried and Quintin was my best man. Not only were we
close friends, but were also colleagues, business partners and study mates. Distance learning
has enabled me to study, work full time and maintain important personal relationships outside
of work.
For me, the MBA is as much a degree in perseverance, as it is in learning new methods of
doing business.
1 The Hydromiser is a water saving device that can save 3,175 litres of fresh water per person per year for every
house in which it is installed.
Visit www.mba-distance-learning.com/testimonials.asp for more graduate stories.

Australia New South Wales | Queensland | Victoria
India New Delhi
United Arab Emirates Abu Dhabi | Dubai
Chifley Business School Head Office | Australia New South Wales Queensland
ABN 40 068 999 093 Level 4, 163 Eastern Road Level 2, 491 Kent Street Level 1, 457 Upper Edward Street
E info@chifley.edu.au South Melbourne VIC 3205 Sydney NSW 2000 Spring Hill QLD 4000
W www.chifley.edu.au P +613 9695 8985 P +612 9263 6535 P +617 3012 7079

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CORPORATE TRAINING  CHIFLEY HUMAN CAPITAL  SHORT COURSES  CERTIFICATE AND DIPLOMA PROGRAMS  POSTGRADUATE PROGRAMS 

CHIFLEY BUSINESS SCHOOL

PROFESSIONAL DEVELOPMENT PROGRAMS

THE CHIFLEY WAY 2 Effective People Skills 23

Participant’s work role and Program and assessment design

Organisation’s objectives Customised workshops

What you receive:

* This course is FranklinCovey’s FOCUS: Achieving Your Highest Priorities™.

CERTIFICATE ANd dIPLOMA PROGRAMS

Module 17 Risk management BSBRSK401A Identify and apply risk

Certification Module 6 Information systems BSBINM501A Manage an information or

Module 15 People performance BSBMGT502B Manage people performance

Module 17 Risk management BSBRSK501A Manage risk

Vocational Graduate Certificate

CREDIT FOR UNIT: CREDIT FOR UNIT: CREDIT FOR UNITS:

4 x Planning Practice Vocational

Visit www.mba-distance-learning.com/testimonials.asp for more graduate stories.

DAVID FISCHER AND QUINTIN DAVENPORT

Visit www.mba-distance-learning.com/testimonials.asp for more graduate stories.

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