I would appreciate it if you would look into this matter

as soon as possible with a view to refunding my money in full.

it took nearly a day to restore the running water supply and it was another three
days before the air conditioning was repaired.
However, our bungalow was a five-minute walk from the beach and
located between a car park and a disco that was open every night until
3 a.m.
I am writing to complain about
When we requested a change of bungalow, Mr Kitching was offhand and
unwilling to try to find a solution.
Secondly, your brochure clearly states that all bungalows have a sea view and
are situated in pleasant, surroundings.
Although these problems were immediately pointed out to your
representative, Mr Kitching,
the bungalow accommodation provided for my family at the Palm Tree
Resort, Phuket, Thailand, from 2 - 16 December 2006.
These problems detracted significantly from our enjoyment of the holiday
as it was necessary to spend the first day having the room put into a
habitable condition, while for the rest of our stay we had very little sleep at night.
When we arrived, the accommodation had not been cleaned, the air conditioning
was not working and there was no running water in the bathroom.

Answer
Dear (1)________________,
I am (2)___________________________ the bungalow accommodation provided for
my family at the Palm Tree Resort, Phuket, Thailand, from 2 - 16 December 2006.
When we arrived, the accommodation had not been cleaned, the air conditioning was not
working and there was no running water in the bathroom. (3)_____________ these
problems were immediately pointed out to your representative, Mr Kitching, it took
nearly a day to restore the running water supply and it was another three days before the
air conditioning was repaired.
(4)_____________, your brochure clearly states that all bungalows have a sea view and
are situated in pleasant, surroundings. (5)______________ our bungalow was a fiveminute walk from the beach and located between a car park and a disco that was open
every night until 3 a.m. When we requested a change of bungalow, Mr Kitching was
offhand and unwilling to try to find a solution.
These problems detracted significantly from our enjoyment of the holiday as it was
necessary to spend the first day having the room put into a habitable condition, while for
the remainder of our stay we had very little sleep at night.
I (6)_____________________ if you would (7)____________________ as soon as
possible with a view to refunding my money in full.
Yours (8)______________

Compliant letter format

Follow the guidelines provided below when preparing the complaint letter.
a. Write your home address , the date, and the name and official address of

the person whom you like to address the problem.

The subject should be mentioned in brief
b. Paragraph 1 should state when and where you received the poor
service.
c. Paragraph 2 should include why you are not satisfied with the
service. Include what your expectations were and give details as to
why those were not met.
d. Paragraph 3 should explain how you would like the matter resolved.
State your expectations of whether you would like a refund or a new
service to fix the problem.
e. Paragraph 4 should conclude by stating how you may be contracted
at a time frame as to when you expect a response.