Professional Documents
Culture Documents
Importance of Management
1 It helps in achieving group goals Green Path Hotels was on expansion and to
create the capacity for service, they had hired more people and were training them
in one place so that when the new hotels are opened, these trained men can go
there and be productive from day one.
2 Optimum utilization of resources Green Path could have avoided hiring these
people in advance and thus saved money but then if they had hired them late, these
resources would not have been ready to render the service and would probably
have earned a bad name in those initially.
3 Reduces costs It gets maximum results by using minimum input through proper
planning. You saw how Green Path uses physical, human, and financial resources
in such a manner that it creates great results at low costs. Management is about
cost reduction. You can see how the physical resources, the flute playing blind
man, the foot massage, and the people are judiciously combined to create
happiness to the hotel guests.
4 Establishes sound organisation No overlapping of efforts is an important
lesson from the case. You saw how the service staff moved around with calmness
and rendered the service smoothly which avoided all duplication of effort and
perhaps how they covered each others deficiency in service through teamwork.
5 Establishes equilibrium It enables the organisation to survive in a changing
environment. Green Path was able to see the new era coming with its focus on
environment and social responsibility. It keeps in touch with the changing
environment. Green Path is an example of how it changes to the demand of
market/changing the needs of societies and becomes responsible for growth and
survival of organisation.
Q-2 Discuss the steps involved in the Planning process.
Ans-2 Steps in Planning
Being aware of opportunities This means being aware of the customer needs,
market, competition, our strengths, and weaknesses. For example, Sambhavi being
aware of the customer need to have the outlets in other districts. This is usually
done through market research, competitor analysis, and analysis of own strengths
and weaknesses through a formal process called SWOT analysis (Strength,
Weaknesses, Opportunity, and Threat).
performance. Sometimes the strategies and plans that were developed and
implemented may not work out as initially planned due to certain external factors.
Controlling and evaluating helps a manager recognize these failures and quickly
implement corrective measures to bring the task back on track.Controlling in
simple terms can be understand as corrective measures undertaken to keep
activities in motion as per the organisation direction.
Prerequisites of Effective Control
All managers like to have controls because without them their plans would go
awry. Let us now study the pre-requisites to have an effective control system.
Tailoring controls to plans and positions A control is exercised on an activity or
a group of activities. It follows that what control is good for a position may not be
relevant for another e.g., the Vice President of marketing and the Vice President of
operations cannot have the same controls though both maybe based on a financial
control system.
Tailoring controls to individual manager Controls have to be adjusted to the
individual managers capability also. If someone does not understand a control,
he/she will not trust it or use it as a result of which it will become dysfunctional.
Designing point to the exceptions at critical point If a control has to be
effective, it must control the exception and that too at the critical point. For
example, the critical point in home delivery of a birthday cake is the time and
accuracy of writing the name. The exception can be wrong name due to spelling
variations and the time of delivery due to wrong address.
Objectivity of controls Many management actions are subjective, but when
controls are created, they must be objective, accurate, and must suit a standard.
While this may be relatively easy in machine related systems and financial related
indicator, we have to be careful when we have to relate it to the intangible areas.
Flexibility Controls must be flexible to include the changed plans, unforeseen
circumstances, or outright failure. For example, Sambhavi may use budget control
to say the inventory level but if the sales are significantly higher or lower, there
should be flexibility in the control.
Power and status: Groups give both since a group is able to ascertain rights
of its members better and give them a position in society and life.
Safety and security: Groups provide both.
Types of formal groups
Formal groups can be classified into the following:
Command group: A command group consists of a manager and the
employees who report to him or her and fits into the organizations
hierarchy. For example, outlet manager and the managers of bakery, snack
meal, merchandise who report to him. Membership in the group arises from
each employee's position on the organizational chart.
Task Group: A task group is made up of employees who work together to
complete a particular task or project. Here, the members do not report to the
hierarchical superior but to the person who is given the task to do.
Committee:
varies from situation to situation and may not always be carried out by the same
individual.
4. Listening reflects the willingness of group members to listen to others in an
effort to achieve interpersonal understanding and facilitate interpersonal sensitivity.
Team members actively seek out listening opportunities to ensure open channels of
communication are maintained.
5. Open communication occurs when group members take advantage of
communication opportunities, openly share their feelings, provide timely and
relevant feedback, and share relevant information with other group members.
6. Self-Assessment allows groups and their members to assess performance,
changing environments, and existing goals. Such assessment allows groups to
determine when changes should be made to ensure group success.
7. Civilized disagreement implies that groups have developed appropriate internal
mechanisms and interpersonal sensitivities necessary to manage the full range of
conflicts that occur within the groups.
8. Style diversity occurs when group members are not only tolerant of style and
behavioral differences but also actively seek out those differences necessary to
perform and develop.
9. Networking reflects group members' ability and willingness to link up with
others, external to the group. Such contacts can be drawn upon for information,
support, and assistance when needed to facilitate goal achievement.
10. Participation by group members in a broad range of group activities and
decisions facilitates member buy-in. Participation also facilitates strategy
development and increases member self-efficacy.
abilities to build a rapport and to manage relationships with people. People having
this skill are very effective in persuasiveness and team management. Social skill
is the culmination of all other components of EI assuming that people can
effectively manage social and work relationships.
Fielders Contingency Model (FCM) of leadership
This model dominates the modern literature on contingency theories. FCM
postulates that the leaders effectiveness is based on situational contingency
which is a result of the interaction of two factors, i.e., leadership style and
situational favorableness. Though over 400 studies have been conducted using this
theory, it is not a highly popular model. Fielder suggested that the leadership style
of the leader can be measured by an instrument called least preferred coworker
They are:
How defined and structured the work is?
How much position power (authority) the leader has?
The relationship between the leader and the followers.
Though there might be criticism that it is complex and the LPC measures are
inaccurate and often misses its predictive validity, etc, this model gives us a clear
idea of the fit between the leader and the situation and tends to substantiate that
effectiveness is contingent upon the leaders orientation and the situation.