Prepared For

Professor Dr. M. Alimullah Miyan

CBA-College of Business Administration
Course- US- 590 Practicum

Prepared By Rizna Nahar

MBA Program
ID# 05104001

17th December, 2007

Preparatory Part
Title Fly
Title Page
Letter of Transmittal
Student Declaration
Acknowledgements
Executive Summary
A. Empirical Part of the Report
1.1 Introduction.1
1.2 Origin of the Report .2
1.3 Research Design ..2
1.3 objectives..3
a. Broad objective
b. Specific objectives
1.4 Scope of the study..3
1.5 Methodology of the study..4
1.6 Data requirement 4

1.7 Data collection Procedure. 5

1.8 Data sources 5

a. Primary Data
b. Secondary Data
a. Collection of Primary Data
b. collection of Secondary Data
1.9 Data Processing and Analysis5
1.10 limitation of the study .5
1.11 Report writing and Presentation

B. Organizational Part
2.0 Brief history of International Financial Investment of Commercial Bank Ltd
..6
2.1 Composition of ownership............................................................................6
2.2 Aboard operation...7

NIB Bank Ltd., Pakistan:

Nepal Bangladesh Bank Ltd. (NB Bank)

Oman International Exchange LLC (OIE)

2.3 Correspondent Banks.9

2.4 District wise Branch Distribution 12
2.5 Branches Name .13

2.6 Corporate Information

17

A. Management Structure
B.

Board of Director

C. Hierarchy of the Management of IFIC Bank Limited

2.7 The core business principals of IFIC Bank Ltd. 20

2.8 Different charges and Commissions 20
2.9 Banking function . 21
a. General Banking Department
b. Finance and Advance Department
c. Foreign Exchange Department
d. Administration & Control Department
g. Human Recourse Department
C. Findings Part..58
D. Recommendation .77
E.Conclusion 78

Appendix 79
Questioner
Bibliography

December 17th , 2007

Professor Dr. M Alimullah Miyan
CBA- College of Business Administration
IUBAT- International University of Business Agriculture and Technology
4 Embankment drive Road, Sector 10, Uttara model town Dhaka 1230.

Letter of Transmittal of the practicum Report

Dear Sir
It is a grate pleasure for me that to submit the practicum report on Exploring the
Customer Attitude toward the Service Provided by IFIC Bank limited. It is an
immense privilege for me to work on this project to actualize my theoretical
knowledge of Master of Business and administration (MBA) program in the practical
arena to the greatest area.
It would be very kind of you, please going through this report and evaluate the
performance.
Thank You
Sincerely your
Rizna Nahar

MBA Program
ID# 05104001

This is to inform you that this Practicum report on Exploring the Customer Attitude
toward the Service Provide by IFIC Bank Limited has only been prepared for the
purpose of the fulfillment on the course BUS-590 Practicum.

It has not been prepared for any other purpose, reward, or Presentation.

Rizna Nahar

MBA Program
ID# 05104001

All praise to almighty Allah our creator our sustainer to whom we all have returned. At
the very beginning I would like to convey my sincere appropriation to the almighty Allah
for giving me the ability to finish the report within the time.
In the process of doing and preparing my practicum report I would like to pay my hearts
thanks to our respected faculty Dr. M. Allimullah Miyan, Prof. Kamal Wadood, Faculty
Tanvir Hossin Dewan, faculty MD. Raihainul Haque, and others for advice and enormous
co-operation.
In the process of doing my practicum and preparing this research report, I would like to
pay my gratitude to the whole IFIC Bank Ltd. family members, Specially MD. Monirul
Islam Uttara Branch Manager, Kaniz Fatima, Senior Officer. Asma Akter, senior officer
for their immense help and cooperation during my practicum, preparing report and to
successfully complete the practicum from their esteemed organization.

Finally, I would like to thank some of the Alumnus of IUBAT for their help for their
tremendous help and cooperation.

List of Abbreviation used in the Report

IFIC- International Finance Investment and Commercial Bank Limited
GB- General Banking
SB- Savi8ng Account
CD- Current Account
FDR- Fixed Deposit
STD- Short Term Deposit
BCD- Barrier Certificate Deposit

TT- Telegraphic Transfer

DD- Demand Draft
PO- Pay Order
IBTD- Intra Balance Transfer
OBC- Outstanding/outward Bill for Collection
IBCA- Intra Balance Credit Transfer
IBDA-Intra Balance Deposit Advice
SOD- Secured Over Draft
CC- Cash Credit
CIB- Credit Information Burro
PAD- Payment Against Document
BE- Bill of Exchange
PST- Pre Shipment Inspection

Executive Summary

This study is the outcome of the research of a research conducted for

exploring the Customer Attitude toward the Service provided by IFIC
Bank Limited. In the growing financial sectors and economy of
Bangladesh, private commercial banks have now as important players
in meeting the diverse financial needs of various sectors and sub
sectors. IFIC Bank Ltd.-International Financial Investment Commercial
Bank Limited is the private commercial bank in Bangladesh that start it
journey at 1976 as a joint venture between the government of
Bangladesh and sponsor of private sector. They focus their objectives
is to working as a financial company within the country, committed to
the welfare and economic prosperity of the people and the community.
This research consist of six chapter, those are: 1.O ntroduction, 2.
Organizational

Part,

3.Findings

and

analysis

part,

(4)

Recommendations, (5) Conclusion and (6) Appendix.

The first chapter describes the background of the study, objectives,

scope, rational, limitations and Methodology of the study. This research
was limited to Uttara, Bhanmondy and Gulshan branches.
chapter includes the preparatory part.

First

Second chapter includes different information about IFIC Bank Ltd.

Their corporate information etc. on the other hand third chapter
includes findings of the research.

The Fourth chapter provides recommendation of the study. Conclusion

given on fifth chapter at last Appendix includes questionnaire,
Bibliography.