Updated Survey Questionnaire Academic Staff

Methodology Seminar/Document 1revised
Survey questionnaire on
Innovative and effective solutions in Internal Quality
Assurance (IQA):
What are their effects on academic quality, employability
and
managerial effectiveness
Academic staff
The UNESCO International Institute for Educational Planning (IIEP) currently
conducts an international case study research aimed at 1) documenting
innovative and effective solutions for internal quality assurance of higher
education, 2) identifying their effects on academic quality, employability and
managerial effectiveness, and 3) exploring factors that condition the
effectiveness of IQA solutions.
The research will lead to a series of international publications meant to
become a source of inspiration for higher education managers in charge of
quality assurance at both the institutional and national levels.
Your University has agreed to contribute a case study to the UNESCO/IIEP
research project. As academic staff are a main actor in the support of a
universitys internal quality assurance system, your participation in this
questionnaire will help to clarify the particular viewpoint of academic staff on
your universitys internal quality assurance system. The researcher will use
your response exclusively as an input for the preparation of the case study.
We can ensure you that your response will be strictly anonymous and
confidential.
Kindly fill in the questionnaire by 21 December 2014. You will find the
instructions for filling in the questionnaire inside this online instrument.
If you face any technical problem, kindly contact:
Michaela Martin
Programme Specialist
IIEP | 7-9 rue Eugne Delacroix | F-75016 Paris
Tel : +33 1 45 03 7 52 | Fax : +33 1 40 72 87 81
Dr. Carmen Z. Lamagna
Vice Chancellor, American International University-Bangladesh
Thank you very much for your support.
Name and contact details of researcher responsible for the study.
Dr. Carmen Z. Lamagna
Vice Chancellor
1
American International University-Bangladesh

LINK to project web site
Information about the respondent

1. In what disciplinary field are you currently working? (tick)
Social sciences (e.g. Cultural Studies, Communication Studies,

Social Work etc.)
Humanities (e.g. Philosophy, Religion, Philology etc.)
Natural Sciences (e.g. Biology, Chemistry, Geography etc.)
Formal Sciences (e.g. Mathematics, Informatics, Statistics etc.)
Business and Management (e.g. Business Administration,

Finance, Operations Management etc.)
Education (e.g. Teacher Training, Cognitive Sciences etc.)
Engineering (e.g. Materials Engineering, Logistics etc.)
Life and Health (e.g. Medicine, Psychology, Nursing etc.)
Law
Economics
Other, namely: ________________________________
Assistant professor
Lecturer
Assistant
Other, namely: ________________________________________
2. What is your current academic position at your university? (tick)

Full professor
3. If you currently have a (leadership) function in academic administration, please

chose: (tick, multiple choice is possible)
(Deputy) Head of programme
(Deputy) Head of department
(Vice) Dean of faculty
(Member) of a committee or board;
I do not want to answer
Kindly state which one: ___________________________________
4. For how many years have you been working with your current university? (tick)
Less than 5 years
Between 5 and 10 years
Between 11 and 20 years
More than 20 years
B) Your information about your universitys internal quality

assurance policy, procedures and instruments
5. Internal quality assurance in your university may be based on a policy
document or strategy document (e.g. quality policy, quality strategy). Does
such a document exist and do you perceive it as useful for your own work? (tick)
Yes, this document exists and is useful for my work.
Yes, but this document is not useful for my own work.
Yes, it exists but I do not have to deal with it.
No, my university does not have such a document.
I dont know.
6. Internal quality assurance in your university may be guided by documented

procedures laid down in a quality manual or a quality handbook. Does such a
document exist and do you perceive it as useful for your own work? (tick)
Yes, this document exists and is useful for my work.
Yes, but this document is not useful for my own work.
Yes, it exists but I do not have to deal with it
No, my university does not have such a document.
I dont know.
7. Please rate how intensely internal quality assurance activities of your university
care for the following fields of activity (0=not at all to 10 =very intensely).
Fields of activity
Teaching and
learning
Research
No
idea
Administration
Third mission/
Community
outreach
Continuous
education
10
C) Your personal involvement in the universitys internal

quality assurance instruments and procedures
Under section C, you are requested to provide information on your personal

involvement in the process of preparation, analysis and improvement related to the
different IQA instruments and procedures mentioned hereafter.
8. How often are you personally involved in the internal quality assurance tools and procedures, how often do you receive
feedback, and how often are you using the data from them?
Being involved
General
ly
Course
evaluation
(by student survey)
Programme
evaluation (by
student survey)
Teachers'
supervision
Programme selfevaluation
(department selfstudy)
Programme
monitoring (by
students survey
panel, analyses of
university statistics)
Assessment of
students' workload
(by survey)
Graduate tracer
studies
Employer
satisfaction surveys
Involvement of
employers in study
programme revisions
Job market analyses
Much
Partly
Little
Receiving feedback
Not at
all
I
do
not
know
Much
Partly
Little
Not at
all
Using the data

I
do
not
know
Much
Little
Not at
all
I
do
not
know
Partly
Non Existent
Non Existent
5
Assessment of
students'
competences
Others
(please specify)
9. How useful do you judge the following instruments for your own work? (tick)
Very
useful
Useful
Course evaluation (by student

surveys)
Programme evaluation (by student
survey)
Teachers supervision
Programme selfevaluation (department self-study)
Programme monitoring (by
students' survey panel, analyses of
university statistics)
Assessment of students' workload
(by survey)
Graduate tracer studies
Not
very
usef
ul
Not
at all
usef
ul
No
answe
r
Non Existent
Employer satisfaction surveys

Involvement of employers in study
programme revisions
Job market analyses
Assessment of students'
competences
Other (please specify):
Moder
ately
useful
Non Existent
D) Your overall evaluation of the effects of internal quality

assurance instruments and procedures
In the following, we will focus on IQA instruments and procedures in the teaching
and learning and employability field.
10. With regard to student evaluation of courses implemented in your Department,
how would you judge their overall effects on the following aspects? (tick)
Very
High
Improvement of the overall
coherence of a study programme
Improvement of the content
coverage of courses
coverage of study programmes
Improvement of teaching
performance
Improvement of the student
assessment system
Hig
h
Mode
rate
Lo
w
No
effec
t at
all
Not
intended
with this
instrument
Don
t
kno
w
Enhanced employability of
graduates
Improved learning conditions
Other (are there other positive or negative effects of course evaluation)? Please
explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
11. With regard to regular programme review and monitoring implemented in your
Department, how would judge their effects on the following aspects? (tick)
Very
High
coverage of courses
performance
assessment system
graduates
Hig
h
Mode
rate
Lo
w
No
effec
t at
all
Not
intended
with this
instrument
Don
t
kno
w
explain:
......................................................................................................................................
......................................................................................................................................
........................................................
12. With regard to teacher's supervision implemented in your Department, how
would you judge their overall effects on the following aspects? (tick)
Very
High
coverage of courses
performance
assessment system
graduates
Hig
h
Lo
w
No
effect
at all
Not
intended
with this
instrument
Are there any other positive or negative effects of Teachers' supervision? please
explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
13. With regard to programme evaluation implemented in your Department, how
would you judge their effects on the following aspects? (tick)
Ver
y
hig
h
Improvement of the overall coherence of

a study programme
Improvement of the content coverage of
courses
Improvement of the content coverage of
study programmes
Improvement of teaching performance
Improvement of the student assessment
system
Enhanced employability of graduates
Hig
h
Mode
rate
Lo
w
No
effe
ct
at
all
Not
intended
with this
instrume
nt
Dont
know
Are there any other positive or negative effects of Programme self-evaluation?

please explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
14. With regard to regular programme review and monitoring implemented in your
Department, how would you judge their effects on the following aspects? (tick)
Ver
y
hig
h

coherence of study programmes
coverage of courses
performance
assessment system
graduates
Hig
h
Mode
rate
Lo
w
Very
low
Not
intended
with this
instrument
Do not
know
15. With regard to the assessment of students' workload implemented in your

Ver
y
hig
h

coverage of courses
performance
assessment system
graduates
Hig
h
Mode
rate
Lo
w
No
effect
at all
Not
intended
with this
instrument
Do not
know
16. With regard to the graduate tracer studies implemented in your Department,
how would you judge their overall effects on the following aspects? (tick)
Ver
y
hig
h

Hig
h
Mode
rate
Lo
w
No
effect
at all
Not
intended
with this
instrument
Do not
know
10

coverage of courses
performance
assessment system
graduates
explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
17. With regard to employers surveys implemented in your Department, how would
you judge their overall effects on the following aspects? (tick)
Ver
y
hig
h

coverage of courses
performance
assessment system
graduates
Hig
h
Mode
rate
Lo
w
No
effect
at all
Not
intended
with this
instrument
Dont
know
explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
18. With regard to the involvement of employers in study programme revisions
implemented in your Department, how would you judge their effects on the following
aspects? (tick)
11
Ver
y
hig
h

coverage of courses
performance
assessment system
graduates
Hig
h
Mode
rate
Lo
w
No
effect
at all
Not
intended
with this
instrument
Do not
know
Are there any other positive or negative effects of involvement of employers in study
programme revisions? please explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
19. With regard to the job market analyses implemented in your Department, how
would you judge their effects on the following aspects? (tick)
Ver
y
hig
h

coverage of courses
performance
assessment system
graduates
Hig
h
Mode
rate
Lo
w
No
effect
at all
Not
intended
with this
instrument
Do not
know
Are there any other positive or negative effects of job market analyses? please
explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
20. With regard to the assessment of students' competences implemented in your
12
Ver
y
hig
h

coverage of courses
performance
assessment system
graduates
Hig
h
Mode
rate
Lo
w
No
effect
at all
Not
intended
with this
instrument
Do not
know
Are there any other positive or negative effects of assessemtn of students'

competences? please explain:
......................................................................................................................................
......................................................................................................................................
......................................................................
Factors that condition the effectiveness

E) Your assessment of the factors that condition the
effectiveness of internal quality assurance instruments
and procedures
21. How would you judge the importance of the following internal factors for the
effectiveness of internal quality assurance instruments and procedures
Very
imp
orta
nt
Leadership support
Financial incentives for contribution of
staff
Support by students
Visibility of measures deduced from
internal quality assurance procedures
Solid data information system
Transparent information on the internal
quality assurance procedures
Evaluations on the internal quality
assurance procedures
Active participation in internal quality
assurance procedures
Impo
rtant
Less
imp.
Not
imp
.
Not
at
all
im
p
Dont
know
22.
Which
other
13
factors do you think are very important for the effectiveness of internal quality
assurance instruments and procedures in general?
......................................................................................................................................
......................................................................................................................................
......................................................................................................................................
.........................................................................................................
23. To what point, do you think, are the following factors present at your own
university?
Very
impor
tant
Leadership support for IQA

Financial incentives for contribution of
staff to IQA
Support by students to IQA
instruments
Visibility of measures deduced from
Solid data information system
Transparent information on the internal
Scientific evaluations on the internal
Active participation of stakeholders in
Import
ant
Less
imp.
Not
imp
.
Not
at
all
im
p
Dont
know
Effectiveness
F) Your overall evaluation of internal quality assurance
instruments and procedures at your university its
effectiveness
24. In your opinion, what is the overall paradigm according to which internal quality
assurance activities are carried out at your university? (tick)
compliance with external standards

accountability towards stakeholders
enhanced organizational learning
improvement
control
other,
___________________________________________________
namely:
14
25. In your overall opinion, to what extent are internal quality assurance procedures
in your university information and evidence based? (Tick)
Very much
Much
Moderately
Little
Very little
Not at all
I do not know
26. How do you judge your overall workload with internal quality assurance tools and
procedures at your university in relation to the benefits? (tick)
Very high
High
Moderate
Low
None at all
I do not know
27. How do you judge the overall benefits of IQA for your university?
Very high
High
Moderate
Low
None at all
I do not know
28. In your opinion, to what extent does internal quality assurance in your university
contribute to improved management decisions? (tick)
Very much
much
moderately
little
15
not at all
I dont know
29. In your opinion, does internal quality assurance contribute to an overall

improved effectiveness of your University? (Tick)
None at all
Low
Moderate
High
Very high
I do not know
Thank you for your support!
16

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Methodology Seminar/Document 1revised

Methodology Seminar/Document 1revised

American International University-Bangladesh

Information about the respondent

Social sciences (e.g. Cultural Studies, Communication Studies,

Natural Sciences (e.g. Biology, Chemistry, Geography etc.)

Formal Sciences (e.g. Mathematics, Informatics, Statistics etc.)

Business and Management (e.g. Business Administration,

Engineering (e.g. Materials Engineering, Logistics etc.)

Life and Health (e.g. Medicine, Psychology, Nursing etc.)

Other, namely: ________________________________

Other, namely: ________________________________________

2. What is your current academic position at your university? (tick)

3. If you currently have a (leadership) function in academic administration, please

(Deputy) Head of programme

(Deputy) Head of department

(Vice) Dean of faculty

(Member) of a committee or board;

I do not want to answer

Kindly state which one: ___________________________________

Less than 5 years

Between 5 and 10 years

Methodology Seminar/Document 1revised

Between 11 and 20 years

More than 20 years

B) Your information about your universitys internal quality

Yes, this document exists and is useful for my work.

Yes, but this document is not useful for my own work.

Yes, it exists but I do not have to deal with it.

No, my university does not have such a document.

6. Internal quality assurance in your university may be guided by documented

Yes, this document exists and is useful for my work.

Yes, but this document is not useful for my own work.

Yes, it exists but I do not have to deal with it

No, my university does not have such a document.

C) Your personal involvement in the universitys internal

Methodology Seminar/Document 1revised

Under section C, you are requested to provide information on your personal

Methodology Seminar/Document 1revised

Using the data

Methodology Seminar/Document 1revised

Methodology Seminar/Document 1revised

Course evaluation (by student

Employer satisfaction surveys

D) Your overall evaluation of the effects of internal quality

Methodology Seminar/Document 1revised

Methodology Seminar/Document 1revised

Improvement of the overall coherence of

Are there any other positive or negative effects of Programme self-evaluation?

Methodology Seminar/Document 1revised

Improvement of the overall

15. With regard to the assessment of students' workload implemented in your

Improvement of the overall

Improvement of the overall

Methodology Seminar/Document 1revised

Improvement of the content

Improvement of the overall

Methodology Seminar/Document 1revised

Improvement of the overall

Improvement of the overall

Methodology Seminar/Document 1revised

Improvement of the overall

Are there any other positive or negative effects of assessemtn of students'

Factors that condition the effectiveness