Professional Documents
Culture Documents
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Reviewing: Helping Writers Detect and Correct Errors . . . . . . . . . . . . . . . . . . . . . .
TEACHING OF MATHEMATICS: THE TASK OF SOLVING A
WORD PROBLEM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problem Translating: Teaching Students to Represent Sentences . . . . . . . . . . . . . . .
Problem Integrating: Teaching Students to Use Problem Schemas . . . . . . . . . . . . .
Solution Planning and Monitoring: Teaching Students to Devise
Solution Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solution Execution: Teaching Students to Carry Out Procedures . . . . . . . . . . . . . . .
TEACHING OF SCIENCE: THE TASK OF UNDERSTANDING HOW
THINGS WORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recognizing an Anomaly: Teaching by Confronting Misconceptions . . . . . . . . . . .
Constructing a New Model: Teaching by Providing a Concrete Analogy . . . . . . . .
Using a New Model: Teaching Students How to Test Hypotheses . . . . . . . . . . . . . .
CONCLUSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AUTHOR NOTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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INTRODUCTION
Psychology of subject matter refers to the scientific study of learning and instruction within specific school subjects such as reading, writing, mathematics, science,
and history (Bruer 1993, Mayer 1999, Shulman & Quinlan 1996). The growing
research literature on teaching and learning of school subjects represents one of educational psychologys most productive accomplishments of the past two decades
(Mayer 2001a). The continuing development of psychologies of subject matter is
consistent with trends in cognitive science, including the focus on learning as (a)
a change in knowledge rather than solely as a change in behavior, and (b) as a
domain-specific rather than domain-general activity (Bruer 1993).
Advances in the psychology of subject matter have contributed to the creation
of an educationally relevant science of learning and instruction (Bransford et al.
1999, Lambert & McCombs 1998, Mayer 1999, Phye 1997). Importantly, research
on the psychology of subject matter shows the benefits of building a science
of instruction that is contextualized in school subjects rather than presented as
general context-free principles. A review of research on teaching of subject matter
contributes to theory (by focusing on knowledge representation and cognitive
processing in specific domains), to methodology (by focusing on cognitive task
analyses of realistic tasks), and to practice (by identifying effective instructional
procedures).
The purpose of this chapter is to examine some representative advances in the
psychology of subject matter, including how people learn to read words, comprehend printed passages, write compositions, solve arithmetic word problems, and
understand how scientific systems work. The introduction provides a historical
overview of how to promote transfer and is followed by reviews of representative research in learning and teaching of reading fluency, reading comprehension,
writing, mathematics, and science.
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just right. Thus psychology enters the new millennium equipped with a potentially
powerful conception of transfer, and one that drives the successful new field of
psychology of subject matter. In particular, the search for what to teach has moved
from general habits to specific responses, and finally to general principles and
conceptions that apply to a particular domain. For example, in arithmetic instead
of teaching Latin or geometry as a way to discipline the mind (i.e., general transfer), or solely memorizing arithmetic facts or procedures (i.e., specific transfer),
instruction includes a focus on underlying concepts such as a mental number line
that helps students understand a wide array of addition and subtraction problems
(i.e., specific transfer of general knowledge).
Cognitive task analysis is the primary tool of researchers in the field of psychology of subject matter. The goal is to identify the cognitive processes and knowledge
required to accomplish basic academic tasks. Once the underlying processes, conceptions, principles, or strategies have been pinpointed, the goal of instruction is
to insure they develop in the minds of learners. In the remainer of this chapter,
several representative academic tasks and the cognitive processes underlying them
are examined.
Definition
Decoding words
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(e.g., answering that rag is the odd word among sun, sea, sock, rag). Similarly,
students who have difficulty learning to read tend to lack phonological awareness
(Stanovich 1991).
A second way of testing the phonological awareness hypothesis is to conduct
longitudinal studies comparing a childs phonological awareness early in schooling
with the childs reading performance several years later. For example, Bradley &
Bryant (1985) found a strong correlation (r = 0.5) between the scores of four- and
five-year-olds on a phonological awareness test with their scores on a standardized
test of reading achievement given three years later. In a similar study, childrens
phonological awareness scores taken at the beginning of first grade correlated
strongly with their scores on pronouncing printed words (r = 0.5) or writing
spoken words (r = 0.6) at the end of second grade (Juel et al. 1986).
In a review of longitudinal studies testing the phonological awareness hypothesis, Wagner & Torgesen (1987) reported 20 cases in which childrens performance
on tests of phonological awareness at an early age correlated strongly with their
performance on tests of reading achievement at a later age, even when the effects of cognitive ability were controlled. Consistent with the phonological awareness hypothesis, Wagner & Torgesen (1987, p. 202) concluded that phonological
awareness and reading are related independent of general cognitive ability.
A third way of testing the phonological awareness hypothesis is to determine
whether instruction in phonological awareness helps students learn to read. For
example, some five- and six-year-olds received phonological awareness training
in 40 ten-minute sessions spread over a two-year period (Bradley & Bryant 1985,
1991). In a typical training session, the child was given a picture of a bus and
then asked to pick out the picture starting with the same sound from a group of
pictures. Other students (control group), received 40 ten-minute sessions involving
the same words but without phonological tasks. When tested at the end of the
two-year instructional period, students who had received phonological awareness
training scored nearly one year ahead of control students on a standardized test of
reaching achievement. When tested five years later, the trained group still scored
higher than the control group on reading achievement.
In another study, some kindergarteners received 28 twenty-minute sessions on
phonological awareness over a seven-week period whereas other kindergarteners
(control group) received no phonological awareness training beyond regular classroom activities (Bradley & Bryant 1985). Although both groups scored about the
same on a pretest of phonological awareness, the trained group showed a large
gain on a posttest of phonological awareness compared to almost no gain for the
control group. Importantly, by the end of the school year 35% of the phonological
awareness trained group were classified as readers, compared to 7% of the control
group.
Other researchers have also found that providing direct instruction in phonological awareness (sometimes called phonemic awareness) can help improve later
reading achievement (Bus & van IJzendoorn 1999, Ehri et al. 2001). For example,
in a review of 36 published studies, Bus & van IJzendoorn (1999, p. 411) found
consistent evidence that phonological training reliably enhances phonological
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correlation between vocabulary test score and reading comprehension test score.
Similarly, students perform better on tests of reading comprehension when unfamiliar words are replaced with more familiar synonyms (Marks et al. 1974).
It is estimated that young readers need to increase their vocabularies by at least
2000 words per year (Nagy & Scott 2000). What is the best way to promote a
rich vocabularythat is, fast and effortless word recognition? On the one hand,
direct instruction involves teaching the definitions of a core set of words, whereas
on the other hand immersion involves asking students to engage in many literate
activities such as reading. Direct instruction is most effective when students are
encouraged to use the words in familiar contexts and improves reading comprehension only in passages that include the newly learned words (Beck et al. 1982, Stahl
& Fairbanks 1986). Yet, according to Nagy & Herman (1987), it is not possible
for students to achieve the full vocabulary growth they need each year solely via
direct instruction, so immersion is the only reasonable alternative. According to
this view, students must learn the bulk of new vocabulary words through reading,
listening to, or producing prose. Less research has been conducted on vocabulary learning than on processes in the foregoing sections, so continued work is
needed.
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TABLE 2 Component processes in comprehending a passage
Name
Definition
Making inferences
outcome of learning depends both on what was presented and the readers existing
knowledge. Thus, in order to make sense of a passage, a reader must possess and
use relevant schemas.
For example, in Bartletts (1932) classic study, students who recalled an unfamiliar folk story they had read tended to leave out many details (leveling), embellish
particularly distinctive details (sharpening), and reorganize the story on the basis
of a theme such as a war battle or hunting accident (rationalization). According
to Bartlett, students dropped all references to a spirit world because these did
not fit their existing schemas and students reorganized the story so it would fit
with an existing schema. Classic cognitive studies have confirmed that students
perform more poorly on reading comprehension tests when they lack appropriate
prior knowledge (Bransford & Johnson 1972) and that different material is learned
depending on the prior knowledge used by the reader (Pichert & Anderson 1977).
In spite of their skill in reading fluency, young readers often lack appropriate
schemas to understand prose (Gernsbacher 1990). For example, American elementary school children had difficulty in reading about the history of the French
and Indian War (Beck et al. 1991). However, when the passage was reframed as
a conflict in which both France and England claimed the same piece of land, students could use a familiar schema (i.e., a fight between two sides that both want
the same thing) to make sense of the passage. Students learned much more from
the passage if they read the reframed version (Beck et al. 1991) or received some
equivalent background information before reading the original passage (McKeown
et al. 1992). A major theme of research on prior knowledge is that reading material
should be appropriate for the interests and experience of the reader.
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equally well whereas older and more-skilled readers tend to remember important
information better than unimportant information (Brown & Smiley 1977, Taylor
1980). Similarly, older readers and more-skilled readers spend more time reading
sentences with topic shiftsusually the first sentence in a passage or sectionthan
do younger or less-skilled readers (Gernsbacher 1990, Hyona 1994).
Can readers be taught to use prose structure during reading? One technique is to
teach students how to outline or summarize passages. For example, Chmielewski
& Dansereau (1998) taught some students how to outline a passage as a concept
mapconsisting of nodes and linkswhereas other students received no training.
On a subsequent reading task in which no note taking was allowed, the mapping
group performed much better on a retention test than did the control group. Similarly, Cook & Mayer (1988) taught students how to outline textbook paragraphs
based on prose structures such as classification (e.g., breaks material into categories as in a hierarchy), sequence (e.g., describes a step-by-step process as in
a flow chart), and comparison (e.g., compares two or more things along several
dimensions as in a matrix). Students who received structure training performed
better on understanding new text passages than did control students. Finally, students who were told to take notes by filling in a compare/contrast matrix learned
more from a lecture than students who were told to take conventional notes (Kiewra
et al. 1991). Overall, less-skilled readers benefit from direct instruction in how to
organize incoming material.
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Definition
Planning
Translating
Reviewing
with the audience; translating, in which the writer produces text; and reviewing, in
which the writer detects and corrects errors in the text. This analysis is similar to
others (Gould 1980, Kellogg 1994), including a revised model by Hayes (1996),
and is summarized in Table 3.
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Definition
Translating
Integrating
Planning/monitoring
Executing
there are 100 cents in a dollar). For example, the first sentence can be mentally
represented as Lucky = 0.65, the second sentence as Vons = Lucky 0.02,
and the third as Total Cost = 4 Vons. Research shows that people have a
particularly difficult time in translating relational statements, that is, sentences that
express a quantitative relation between two variables (such as the second sentence).
For example, when primary grade children were asked to listen to and repeat back
a problem such as Joe has three marbles. Tom has five more marbles than Joe.
How many marbles does Tom have? they sometimes recalled the problem as Joe
has three marbles. Tom has five marbles. How many marbles does Tom have?
(Riley et al. 1982). Similar results were found when college students were asked to
read and recall a list of eight word problems (Mayer 1982). When college students
were asked to write an equation to represent relational sentences such as There are
six times as many students as professors at this university, they wrote the wrong
equation (e.g., 6S = P) about one third of the time (Soloway et al. 1982). Hegarty
et al. (1995) found that poor problem solvers were particularly prone to errors in
remembering relational statements as compared to successful problem solvers.
These results demonstrate that students need instruction in how to represent
the sentences in word problems, particularly relational sentences. In an exemplary
training study, college students who had difficulty in solving word problems received two 30-minute training sessions in how to represent the sentences in word
problems on a number line (Lewis 1989). As a result, their error rates on solving
word problems fell dramatically as compared to students who had not received the
training. In a school-based study, middle school students participated in a 20-day
prealgebra unit that emphasized translating relational sentences into tables, graphs,
equations, and their own words (Brenner et al. 1997). Students who participated
showed larger gains in solving word problems than did students who received
conventional instruction.
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problem (Kintsch & Greeno 1985, Mayer & Hegarty 1996, Nathan et al. 1992).
Problem integrating occurs when a problem solver builds a mental representation of
the situation described in the problem. The process of integrating requires that the
problem solver select relevant information from the problem statement, organize
it into a coherent representation, and make necessary inferences (Mayer 1992).
Integrating depends on schematic knowledgethat is, knowledge of problem types
(such as knowing that the butter problem is a total cost problem in which total
cost = unit cost number of units).
When high school students were asked to sort word problems into categories,
they showed high levels of agreement and were quite fast in their decisions (Hinsley
et al. 1977). Overall, 18 categories were created, such as distance-rate-time problems, work problems, and area problems, which suggests that the students had
developed schemas for common types of word problems. In a related study, Mayer
(1981) identified approximately 100 types of word problems in some commonly
used middle-school mathematics textbooks, including varieties of the categories
found by Hinsley et al. (1977). When students were asked to read and then recall a
list of eight word problems, they made more errors in recalling rare problem types
(i.e., those appearing infrequently in textbooks) than common problem types (i.e.,
those appearing frequently in textbooks) (Mayer 1982).
Experts and novices differ in the way they sort word problems. For example,
Quilici & Mayer (1996) found that students who lacked experience in statistics
tended to sort statistics word problems based on cover story (such as grouping all
problems about rainfall) whereas students who had taken several statistics courses
tended to sort statistics word problems based on the type of statistical test involved
(such as grouping all t-test problems). Similarly, seventh graders who are poor
problem solvers tend to sort problems on the basis of the cover story (such as
putting together all problems about money) whereas good problem solvers tend to
sort problems on the basis of the underlying mathematical structure (Silver 1981).
Successful and unsuccessful problem solvers tend to engage in different cognitive processes while reading word problems (Lewis & Mayer 1987, Verschaffel
et al. 1992). Unsuccessful problem solvers tend to focus on the numbers in the
problem and to use the keywords in the problem to determine what operation to
apply (e.g., less than primes subtraction). For example, in the following problem
the keyword less than primes the incorrect arithmetic operation of subtracting 2
from 65: At Lucky, butter costs 65 cents per stick. This is 2 cents less per stick
than butter at Vons. If you need to buy 4 sticks of butter, how much will you pay at
Vons? Unsuccessful problem solvers are more likely to give the incorrect answer,
(0.65 0.02) 4 = 2.52, for this version of the problem, but they tend to give
the correct answer for a version in which the keyword primes the correct arithmetic
operation (e.g., At Lucky, butter costs 65 cents per stick. Butter at Vons costs 2
cents less per stick than butter at Lucky. If you need to buy 4 sticks of butter, how
much will you pay at Vons?). In contrast, successful problem solvers give the
correct answer for both versions of the problem (Hegarty et al. 1995, Mayer &
Hegarty 1996, Verschaffel et al. 1992). Eye movement studies (Hegarty et al. 1995)
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show that unsuccessful problem solvers spend more time looking at the numbers
and keywords (e.g., 65, 2, less than, 4, how much) in a word problem whereas
successful problem solvers spend more time looking at the variable names (e.g.,
Lucky, Vons). The unsuccessful problem solvers appear to be engaging in a process
of number grabbing or direct translation whereas the successful problem solvers
appear to be building a situation model (Mayer & Hegarty 1996). Consistent with
this distinction, Low & Over (1989) found that problem solving scores correlated
highly with students scores on detecting missing or irrelevant information in word
problems.
There appears to be a developmental trend in which students create more differentiated problem schemas as they gain more experience. For example, kindergarteners seem to know cause/change problems (Pete has two marbles. Tim gives
him three more marbles. How many marbles does Pete have now?), but as children
gain more experience over the next few years, they distinguish other types, such as
combination problems (Pete has two marbles. Tim has three marbles. How many
do they have altogether?) and comparison problems (Pete has two marbles. Tim
has three more marbles than Pete. How many marbles does Tim have?) (Riley
et al. 1982).
Students can learn to build situation models, that is, coherent representations of
the situation described in the problem. For example, Low (1989) taught students to
detect whether word problems contained irrelevant information, needed additional
information, or neithera task that requires students to build a coherent situation
model of the problem. Students who received training showed large improvements
in their word problem solving performance as compared to students who received
no instruction. In another training study, students who received training in how to
use a computer program to represent a word problem as an on-screen animation
performed better on a subsequent word problem solving test than did students who
practiced solving word problems (Nathan et al. 1992). In short, students benefit
from training aimed at helping them learn to translate a word problem into a
situation model.
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Reed (1999) has shown that students need support in how to use worked-out examples, including verbal explanations for each step and instructions for when to use a
particular worked-out example. Catrambone (1995) has shown that students benefit
when each subgoal is explicitly labeled and explained in worked-out examples.
Students attitudes can influence their problem-solving strategies. Some students believe that word problems are solved by applying meaningless procedures,
which can be stated as follows: Ordinary students cannot expect to understand
mathematics; they expect simply to memorize it and apply what they have learned
mechanically and without understanding (Schoenfeld, 1992, p. 359). For example, many third-grade students believe that all story problems can be solved by
applying the operations suggested by the key words present in the story, e.g., in all
suggests addition, left suggests subtraction, share suggests division (Lester et al.
1989, p. 84). A recent national survey of U.S. mathematics students revealed that
54% of the fourth graders and 40% of the eighth graders thought that the bulk of
mathematics learning consists of memorizing rules (Silver & Kenney 2000).
Verschaffel et al. (2000) have shown how mathematics students from all over
the world often solve math word problems by manipulating symbols without understanding what they are doing. They seek to carry out an arithmetic computation
without trying to make sense of the problem, a strategy that Schoenfeld (1991, p.
316) calls suspension of sense-making. In contrast, a key to successful problem
solving is the development of what can be called a productive disposition, that
is, an inclination to see mathematics as sensible, useful, and worthwhile, coupled
with a belief in diligence and ones self-efficacy (Kilpatrick et al. 2001, p. 5).
Students can learn productive planning strategies by working on realistic math
problems in authentic settings. For example, in the Jasper project, students view a
video that describes an adventure story in which some decisions need to be made
based on mathematical computations (Bransford et al. 1996, Van Haneghan et al.
1992). Students who received practice in developing strategies for solving the
Jasper problems showed larger gains in solving word problems than did matched
students who received regular classroom instruction.
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procedure for simple addition. Siegler & Jenkins (1989) have shown that primarygrade children have a variety of procedures available for simple addition problems
and select the one that best fits any particular problem. Brown & Burton (1978)
found that students errors in solving three-column subtraction problems occur
because students are correctly applying an incorrect procedurea procedure that
has one or more bugs (incorrect steps) in it.
Students can learn procedures as a meaningless sequence of steps. To help
them understand what they are doing, students need to see how procedures are
related to concrete situations and concepts. For example, concrete manipulatives
are concrete objects used to represent steps in arithmetic procedures, such as using
sticks bundled by tens (English 1997, Resnick & Ford 1981). In a research review, Hiebert & Carpenter (1992, p. 70) concluded the effectiveness of concrete
materials in classrooms have yielded mixed results. More recently, Moreno &
Mayer (1999) found that childrens learning of addition and subtraction of signed
numbers was improved when they played with an educational game that represented the steps visually as a bunny moving along a number line. Schwartz et al.
(1996) found similar improvements in students skills on addition and subtraction
of signed numbers when they practiced using a computer-based image of a train
of various lengths along a number line.
Case and his colleagues (Case & Okamoto 1996; Griffin et al. 1994, 1995) have
shown that skill in applying arithmetic procedures (such as solving the problem
2 + 4 = 6) is linked to the childs conceptual understanding of a mental number
line (as measured by telling which of two numbers is larger, moving a token
along a number line for a specified count, and so on). For example, about 50%
of the students in Cases studies entered school without adequate knowledge of a
mental number line. When students were given 40 short lessons involving explicit
instruction in using a mental number line (such as moving a token along a path for a
specified number of steps in a board game), they showed a great improvement both
in their ability to a use a mental number line (which can be called number sense)
and in their ability to learn arithmetic. In a review, Bruer (1993, p. 90) concludes
for mathematics to be meaningful, conceptual knowledge and procedural skills
have to be interrelated in instruction.
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Definition
Recognizing an anomaly
1992). Three important steps in conceptual change are: (a) recognizing an anomaly
(i.e., realizing that ones current mental model is not able to explain the observable
facts), (b) constructing a new model (i.e., creating a model that is able to explain the
observable facts), and (c) using a new model (i.e., making and testing predictions
of the model in new situations). These three processes are summarized in Table 5.
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predictions (Vosniadou et al. 2001). For example, after trying to pull a heavy table that they could not move, students concluded that no force was acting on the
tableconsistent with impetus theory. However, when they used a dynamometer,
they measured a considerable force being exerted on the table by their pulling. In
the ensuing classroom discussion, students had to reconcile the conflicting information that an object can be nonmoving and still have a force exerted on it. Students
who participated in these kinds of cognitive conflict episodes showed greater improvements in solving physics problems than did nontrained students. Overall,
research on recognizing misconceptions shows that cognitive conflict seems to
be the starting point in the process of conceptual change (Limon 2001, p. 373).
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aspects of scientific reasoninggenerating theories and interpreting data. For example, Klahr (2000) asked students to figure out what the RPT button did on a
programmable toy vehicle called BigTrack. They could press any sequence of
buttons on the control panel and then see what the vehicle did. Most children
only considered one theory, ignored conflicting results, and just kept testing the
same theory repeatedly. In a computer-based simulation of a biology experiment
(Dunbar 1993), most students began with a theory and ran experiments intended
to confirm the theory (i.e., they engaged in confirmation bias). When the resulting data conflicted with their theory, most students tended to ignore the results
and they continued to seek to confirm their theory. Kuhn et al. (1988) found that
students were unable to judge whether a piece of data refuted a theory. Other
researchers have shown that most high school students do not systematically test
hypotheses in a way consistent with Piagets formal operations, which is the level of
thinking required for scientific reasoning (Karplus et al. 1979, Lawson & Snitgen
1982).
What can be done to improve students skill in testing hypotheses? When
Lawson & Snitgen (1982) provided direct instruction in how to test hypotheses
for biological theories, students showed substantial improvements in their scores
on tests of scientific thinking. In an exemplary study (Carey et al. 1989), seventh
graders participated in a three-week science unit focusing on scientific thinking,
including intensive investigations on topics such as Why do yeast, flour, sugar,
salt, and warm water produce a gas? Students who participated showed substantial improvements in their beliefs about science and scientific research. Overall,
there is growing evidence that scientific reasoning can be taught (Halpern 1992,
Linn & Hsi 2000).
CONCLUSION
This chapter provides an overview of recent advances in the psychology of subject
matter. The first step is to clearly define a subject matter domain (such as reading
fluency, reading comprehension, writing, mathematics, or science) and within the
domain clearly specify a target task (such as reading a word aloud, comprehending a
paragraph, writing an essay, solving an arithmetic word problem, or understanding
how something works). The next step is to conduct a cognitive task analysis,
specifying the major cognitive processes required to accomplish the task (such as
listed in Tables 1 through 5). Finally, research is needed to determine how people
learn each of the needed cognitive processes, including how to help them learn.
Although the grand learning theories of the early twentieth century have faded
away (Mayer 2001b), researchers have made progress in understanding how people
learn in specific subject areas (Mayer 2002). Research on the psychology of subject
matter is a prime example of the shift from domain-general cognitive theories to
domain-specific cognitive theories. Research on the psychology of subject matter
also exemplifies a shift in research methods for studying how people perform on
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AUTHOR NOTE
For an expanded review of this material, see Mayer 2003.
The Annual Review of Psychology is online at http://psych.annualreviews.org
LITERATURE CITED
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In Handbook of Reading Research, Vol. 2,
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CONTENTS
Annu. Rev. Psychol. 2004.55:715-744. Downloaded from www.annualreviews.org
Access provided by Universidad Catolica de Temuco on 11/11/15. For personal use only.
FrontispieceWalter Mischel
xvi
PREFATORY
Toward an Integrative Science of the Person, Walter Mischel
23
51
87
SLEEP
Hypocretin (Orexin): Role in Normal Behavior and Neuropathology,
Jerome M. Siegel
125
SPEECH PERCEPTION
Speech Perception, Randy L. Diehl, Andrew J. Lotto, and Lori L. Holt
149
181
207
MEMORY
The Psychology and Neuroscience of Forgetting, John T. Wixted
235
271
305
vii
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CONTENTS
333
365
401
431
463
493
GENDER
Gender in Psychology, Abigail J. Stewart and Christa McDermott
519
MASS MEDIA
Mediated Politics and Citizenship in the Twenty-First Century,
Doris Graber
545
573
SOCIAL INFLUENCE
Social Influence: Compliance and Conformity, Robert B. Cialdini
and Noah J. Goldstein
591
SMALL GROUPS
Group Performance and Decision Making, Norbert L. Kerr
and R. Scott Tindale
623
PERSONALITY PROCESSES
Creativity, Mark A. Runco
657
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CONTENTS
ix
689
715
Coping: Pitfalls and Promise, Susan Folkman and Judith Tedlie Moskowitz
745
SURVEY METHODOLOGY
Survey Research and Societal Change, Roger Tourangeau
Human Research and Data Collection via the Internet,
Michael H. Birnbaum
775
803
INDEXES
Author Index
Subject Index
Cumulative Index of Contributing Authors, Volumes 4555
Cumulative Index of Chapter Titles, Volumes 4555
ERRATA
An online log of corrections to Annual Review of Psychology chapters
may be found at http://psych.annualreviews.org/errata.shtml
833
877
921
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