AR86

New AR:
View AR | AR without Proprietary

History | States | Assignment | Timetracking
Add Attachment
AR Text Search | More | CARES Home
Assistance Request 1-5599574

Customer Ticket n/a
Short
CTN Process was not correctly stopped when stop for all
Description
processes done Process was stopped manually
Current
13-05-15--> tracking of this AR has been done.
Summary
State
Closed : Solution/Service Provided
Outage
No
Severity
Priority
Service Request Remote Technical Support

Request Type
Defect
Sub-Type
Software
Category
Software
Internal
Yes
Assignment Events
Ask Alcatel-Lucent
Product
Product
9959 NPO
Model
9959 NPO - WCDMA
Version
6.2 LR14.2.W
No Change Request is linked to this AR

Solution Source DCTPD01534775
Product Location
Site
ETISALAT ABU DHABI
Instance
9959NPO WCDMA-Etisalat : Acceptance Test
Site Company
Emirates Telecommunications Corporation
City
Abu Dhabi
Country
United Arab Emirates
Contact
Name
Ayman Wagdy
Company
Alcatel-Lucent : Open on behalf of Customer
Phone
20 1005511876
Ayman.Wagdy@alcatel-lucent.com
Request Method
Email
Email-Eng
Dates
Occurred
(GMT+4)
23-Feb-2015 17:37
Time now
29-Aug-2015 12:31
Reported
23-Feb-2015 17:37
AR Created
23-Feb-2015 17:41
Service Start
23-Feb-2015 17:37
Next Customer Contact
22-May-2015 21:30
Responded
23-Feb-2015 17:38
SA - Calculated
Respond Target
24-Feb-2015 17:37
Restored
SA - None
23-Feb-2015 18:52
Restore Target
-- --- ----
Resolved
13-May-2015 10:45
SA - Calculated
Resolve Target
27-Jun-2015 12:53
Targets for Restore & Resolve were extended by 3 days 19 hours

to account for Pending time
Closed
14-May-2015 14:04
Last Modified
14-May-2015 14:04
Modified By
prshakar
Entitlement
Agreement
242895 (OXIA 627085)
Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script
This request is entitled to service.
People
Owner
TSCd-WLS-WCDMA-IN : prshakar
Assignee
CloQ-WLS-WCDMA-vGlobal : nchatter
Referred 1
TEC-WLS-OAM-EMEA : gilberla
Referred 2
TEC-WLS-WCDMA-OAM : sunilkd
Resolve Group
TEC-WLS-WCDMA-OAM
Submitter
sgaunt
Description
From: "WAGDY MANSOUR, AYMAN (AYMAN)** CTR **" <Ayman.Wagdy@alcatellucent.com>
Sent: 2015-02-23 14:37:56
To: ALU Support <support@alcatel-lucent.com>
Subject: NPO5.5 EP4 >>>>NPO6.2 EP3a
Tracking ARs
Hello,
Thanks to open a separate AR for each of the following issues ( 5 ARs)

encountered during the Last NPO6.2 EP3a upgrade for better tracking
Please escalate all to Ramzi Yahia from L3 GPS ( in cc) who is already
working on these issues :
Contact name
Contact Phone
: +971-506722947
Contact Company
Ayman Wagdy
: Alcatel-Lucent
Company
Contract Number
: Emirates Telecommunications Corporation
: OXIA 627085
Region
: EMEA
Country
: United Arab Emirates
City
: Jubail-Sharjah
Site
: ETISALAT ABU DHABI
Product Instance
: 9959 WCDMA NPO
Severity
Product Version
Internal/External:
: LR14.2
: Internal
Minor
Short Description :
<![if !supportLists]>1)
<![endif]>CTN Process was not correctly
stopped when stop for all processes done
Process was stopped manually
<![endif]>Procedure 2-7.6: Upgrade NPO
software
As root user check the status of the processes, type:
cd /alcatel/var/export/pub/MS/pmon
cat PMON_state.html | grep OMC
Result: The processes status must be stopped
Result should be stopped - Critical alarm not only stopped
<![endif]>During NPO Software upgrade the
following warnings encountered which should be ignored as per L3
Warning:
The signer's certificate chain is not validated.
unsigning file
/
alcatel/muse/MUSE_DIAGWEBSTART/plugins/org.eclipse.jdt.debug.ui_3.3.1.v20080
730_r
341.jar...
dos2unix: converting file META-INF/MANIFEST.MF to UNIX format

...
Signing file
/
alcatel/muse/MUSE_DIAGWEBSTART/plugins/org.eclipse.jdt.debug.ui_3.3.1.v20080
730_r
341.jar
<![endif]>The following WAs after EP3a
application in RN should be ignored if the server is not in Active spare

configuration
WA for active-spare server type(2/3)
WA for active-spare server type(3/3)
<![endif]> Auto Aux servers installation
failed with the following error :
octl: LOOP_SET_FD: Invalid argument
ERROR: [02/18/15-04:29:14] Can not mount iso: mount -o loop /alcatel/iso/

/alcatel/install//. Exiting with error:[32]
Issue was solved by copying DVD1 iso image to alcatel/iso but DVD2 and DVD3
installation have failed with server profile not found
Manual installation for the aux servers was done instead
Regards,
Ayman Wagdy
Showing Investigation and Proprietary logs together in time order

separately
Show
Investigation Log and Proprietary Log

1. 23-Feb-2015 17:58
sgaunt
ALCATEL-LUCENT PROPRIETARY
Outgoing E-mail to AYMAN (AYMAN)** CTR ** WAGDY MANSOUR

Workflow Status: Queued
Subject: Re: NPO5.5 EP4 >>>>NPO6.2 EP3a Tracking ARs///1-5599574, 1-5599588,
1-5599595, 1-5599600, 1-5599603
Contact: AYMAN (AYMAN)** CTR ** WAGDY MANSOUR
Agent: sgaunt
From: support@alcatel-lucent.com
To: "WAGDY MANSOUR, AYMAN (AYMAN)** CTR **" <Ayman.Wagdy@alcatel-lucent.com>
Cc: "YAHIA-AISSA, RAMZI (RAMZI)" <ramzi.yahia_aissa@alcatel-lucent.com>,
"OKASHA, TAHER (TAHER)" <Taher.Okasha@alcatel-lucent.com>, "MERAD,
ABDESSAMAD
(ABDESSAMAD)" <abdessamad.merad@alcatel-lucent.com>
Bcc:
Sent on:
Dear Sir,
Thank you for contacting the Alcatel-Lucent Welcome Center.

Your request has been processed and the ticket numbers for your references
are AR
1-5599574, 1-5599588, 1-5599595, 1-5599600, 1-5599603
Please reference that number when contacting Alcatel-Lucent for follow-up.
The tickets are currently assigned to TSCd-WLS-WCDMA-IN as this is the group
in
initial support.
Kind Regards,
Svetlana Gaunt
ALCATEL-LUCENT
GLOBAL WELCOME CENTER
Visit OnLine Customer Support for Contact details
2. 23-Feb-2015 19:52
deepakva
Update to Current Summary: 23/02/2015-> Assigned to Ramzi.
3. 27-Feb-2015 09:52
deepakva
Update to Current Summary: 27/02/2015-> Assigned to Ramzi.
4. 02-Mar-2015 14:10
prshakar
Update to Current Summary: 02-03-/2015-> Assigned to Ramzi. TEC is working

on it
5. 07-Mar-2015 11:12
prshakar
Update to Current Summary: 05-03-2015-> Assigned to Ramzi. TEC is working on

it
6. 11-Mar-2015 09:48
prshakar

it.
CR is created.
7. 18-Mar-2015 11:57
prshakar

it.
CR is created.
8. 25-Mar-2015 09:08
prshakar

it.
CR is created.
9. 02-Apr-2015 10:27
prshakar

it.
CR is created.
10. 10-Apr-2015 13:26

prshakar

it.
CR is created.
11. 14-Apr-2015 18:06

rkallepu
Hi Nilanjan/Ramzi,
I understood that few ARs were raised for this

currently
NPO upgrade. We are
handling issue related to one process that was not stopped properly.
Therefore, I need couple of clarifications from the AR. It's not explained
in AR.
->-> How they stopped processes? Ideally, they should follow below script
[root@astral]# cd /alcatel/MS/MS_PMON/scripts/startstop
[root@astral]# ./stop_omc
-> As per NPO Upgrade procedure we need to follow some steps/pre-checks, So

they
followed same sequence or not? Because I am seeing lot of problems they
faced
during NPO Upgrade procedure
Here is the NPO Upgrade procedure:
==============================
-> GPS alerts NPO Upgrade - Pre-checks, prerequisites and recommendations:
This alert provides a list of pre-checks that must be executed prior to any
NPO
upgrade. There are 2 alerts:
Alert 11-1427 for Solaris GSM / W-CDMA
Alert 11-1353 for Linux GSM / W-CDMA / LTE / FEMTO
->
Please can you get these details, then will investigate further.
Thanks & Regards

-Vijay
12. 16-Apr-2015 09:22

prshakar

it.
CR is created.
13. 16-Apr-2015 10:55

prshakar
From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 16 April 2015 12:23
To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **
Cc: INDIA-WCDMA-BE-TEAM
Subject: AR // 1-5599574 // Minor // Emirates telecomm // 9959 NPO // CTN
Process
was not correctly stopped when stop for all processes done
Hello Ayman,
I need couple of clarifications from the AR. It's not explained in AR.
->-> How you stopped processes? Ideally, you should follow below script

you
faced
==============================
NPO
->
Please can you provide these details, then will investigate further.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
GSM/WCDMA RTSC- India
Alcatel Lucent India Ltd.
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
Gtalk ID: - Pravin.shakar@gmail.com
------------------------------------------------------------
Update to Current Summary: 16-04-2015-> Waiting for info from customer end.
14. 16-Apr-2015 16:09

prshakar

Sent: 16 April 2015 17:39
To: Kumar, Kanipakam Vijaya K (Vijay)** CTR **; YAHIA-AISSA, RAMZI (RAMZI)
Cc: DAS, Sunil (Sunil)** CTR **; LAURENCIN, GILBERT (GILBERT); LOUVIER,
CHRISTOPHE
(CHRISTOPHE); INDIA-WCDMA-WMS-NPO-BE; CHATTERJEE, Nilanjan (Nilanjan)** CTR
**
Subject: RE: 1-5599574 // Minor //Emirates telecomm // 9959 NPO // LR14.2 //
CTN
Process was not correctly stopped when stop for all processes done
Hi Vijaya
We got reply from customer end:-
"
Below script was used but CTN process was not stopped we had to stop it
manually
"
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
15. 17-Apr-2015 09:58

deepakva
Update to Current Summary: 17/04/2015-> Waiting for info from customer end.
16. 17-Apr-2015 10:34

nchatter

Sent: Thursday, April 16, 2015 5:39 PM
To: Kumar, Kanipakam Vijaya K (Vijay)** CTR **; YAHIA-AISSA, RAMZI (RAMZI)
Cc: DAS, Sunil (Sunil)** CTR **; LAURENCIN, GILBERT (GILBERT); LOUVIER,
CHRISTOPHE
(CHRISTOPHE); INDIA-WCDMA-WMS-NPO-BE; CHATTERJEE, Nilanjan (Nilanjan)** CTR
**
CTN
Hi Vijaya
We got reply from customer end:-
"
manually
"
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
From: Kumar, Kanipakam Vijaya K (Vijay)** CTR **

Sent: 14 April 2015 18:53
To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; YAHIA-AISSA, RAMZI (RAMZI)
Cc: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; DAS, Sunil (Sunil)** CTR
**;
LAURENCIN, GILBERT (GILBERT); LOUVIER, CHRISTOPHE (CHRISTOPHE);
INDIA-WCDMA-WMS-NPO-BE
CTN
Hi Nilanjan/Ramzi,
I understood that few ARs were raised for this

currently
NPO upgrade. We are
handling issue related to one process that was not stopped properly.
Therefore, I need couple of clarifications from the AR. It's not explained
in AR.
->-> How they stopped processes? Ideally, they should follow below script

they
faced
==============================
NPO
->
Please can you get these details, then will investigate further.
Thanks & Regards

-Vijay
17. 17-Apr-2015 10:34

nchatter
From: owner-india-wcdma-be-team@LIST.ALCATEL-LUCENT.COM
[mailto:owner-india-wcdma-be-team@LIST.ALCATEL-LUCENT.COM] On Behalf Of
WAGDY
MANSOUR, AYMAN (AYMAN)** CTR **
Sent: Thursday, April 16, 2015 5:36 PM
To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **
Subject: RE: AR // 1-5599574 // Minor // Emirates telecomm // 9959 NPO //
CTN
Hello Shakar,
manually
Regards,
Ayman Wagdy

Sent: Thursday, April 16, 2015 10:54 AM
Subject: AR // 1-5599574 // Minor // Emirates telecomm // 9959 NPO // CTN
Process
was not correctly stopped when stop for all processes done
Hello Ayman,
I need couple of clarifications from the AR. It's not explained in AR.
->-> How you stopped processes? Ideally, you should follow below script

you
faced
==============================
NPO
->
Please can you provide these details, then will investigate further.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
18. 17-Apr-2015 11:03

nchatter
Update to Current Summary: 17/04/2015-> Working with TEC
19. 17-Apr-2015 15:26

prshakar
From: CHATTERJEE, Nilanjan (Nilanjan)** CTR **
Sent: 17 April 2015 16:54

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; SHAKAR, Pravin Kumar (Pravin
Kumar)**
CTR **
Cc: INDIA-WCDMA-WMS-NPO-BE
CTN
Hello Ayman,
On Behalf of Pravin:
Can you please feedback on below?
Did you notice the owner of the process before killing it? If it was root or
other
owner, script may not able to close it.
Let us know, how did you close it. was it kill -9 option? From which user it
was
killed?
BR
NILANJAN CHATTERJEE
OAM L2 Support- 2G & 3G
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
Nilanjan.Chatterjee@alcatel-lucent.com
Update to Current Summary: 17/04/2015-> Waiting for info from customer end.
20. 20-Apr-2015 10:59

nchatter

Sent: Monday, April 20, 2015 12:28 PM
To: DAS, Sunil (Sunil)** CTR **; SHAKAR, Pravin Kumar (Pravin Kumar)** CTR
**;
Kumar, Kanipakam Vijaya K (Vijay)** CTR **; YAHIA-AISSA, RAMZI (RAMZI)
Cc: LAURENCIN, GILBERT (GILBERT); LOUVIER, CHRISTOPHE (CHRISTOPHE);
CTN
Hello Sunil,
Here is the feedback from Local team:
These issues already solved and are tracked by GPS Team please refer to
Yahia
Aissa (France TEC) for further details
CTN process was stopped manually using stop_CTN script from root user which
is the
process owner
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
21. 20-Apr-2015 15:09

nchatter
Time Tracking Entry Added - IR01-TSA3
22. 20-Apr-2015 15:18

nchatter
23. 21-Apr-2015 14:22

prshakar

Sent: 21 April 2015 13:57
Cc: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; INDIA-WCDMA-WMS-NPO-BE;
MERAD,
ABDESSAMAD (ABDESSAMAD); YAHIA-AISSA, RAMZI (RAMZI)
CTN
Hello Ayman,
Thanks for the feedback.
CR 01518981 is opened for tracking of software fix as it is already resolved

with
the workaround of manual stop.
BR
NILANJAN CHATTERJEE
INDIA
On-NET:2758-8716
T:+91-22-66798716
M:+91-9820820019
From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Sent: Friday, April 17, 2015 6:11 PM
To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **
Cc: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **; INDIA-WCDMA-WMS-NPO-BE;
MERAD,
ABDESSAMAD (ABDESSAMAD); YAHIA-AISSA, RAMZI (RAMZI)
Subject: Re: AR // 1-5599574 // Minor // Emirates telecomm // 9959 NPO //
CTN
Dear Nilanjan,
These issues already solved and are tracked by GPS Team please refer to
Yahia
Aissa for further details
Note: CTN process was stopped manually using stop_CTN script from root user
which
is the process owner
Best Regards,
Ayman Wagdy
Senior WCDMA NPI META RBC
Alcatel-Lucent U.A.E
Cellular: +971 50 672 2947
E-mail: Ayman.Wagdy@alcatel-lucent.com
24. 27-Apr-2015 09:41

prshakar
25. 27-Apr-2015 09:48

prshakar
Update to Current Summary: 27/04/2015-> CR 01518981 is opened for tracking

of
software fix as it is already resolved with the workaround of manual stop.
26. 27-Apr-2015 13:54

prshakar
27. 30-Apr-2015 09:08

prshakar

of
28. 05-May-2015 12:25

prshakar

of
29. 07-May-2015 09:16

prshakar

of
30. 08-May-2015 11:25

prshakar

of
31. 08-May-2015 11:25

prshakar
Sent: 08 May 2015 12:54

To: DAS, Sunil (Sunil)** CTR **; Kumar, Kanipakam Vijaya K (Vijay)** CTR **;
YAHIA-AISSA, RAMZI (RAMZI)
INDIA-WCDMA-WMS-NPO-BE; CHATTERJEE, Nilanjan (Nilanjan)** CTR **
CTN
Hi Sunil,
As CR is created. What is the status? Can you please update us.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
------------------------------------------------------------
From: DAS, Sunil (Sunil)** CTR **

Sent: 20 April 2015 22:38
To: CHATTERJEE, Nilanjan (Nilanjan)** CTR **; SHAKAR, Pravin Kumar (Pravin
Kumar)** CTR **; Kumar, Kanipakam Vijaya K (Vijay)** CTR **; YAHIA-AISSA,
RAMZI
(RAMZI)
CTN
This was my suspect.

user
Someone might have started original process from root
permission. During upgrade, if the script is not started with root

permission, it
would not stopped.
Since we have created CR, let us sync with NPO developer. Let us do some
enhancement to print out if permission is mismatch.
Regards,
Sunil
32. 11-May-2015 08:30

prshakar
33. 12-May-2015 13:01

prshakar

of
34. 12-May-2015 18:19

gilberla
TEC UPDATE==============
PROBLEM DESCRIPTION : "./stop_omc" script used to stop all the processes
from the
main server.
It was supposed to stop all processes on the NPO main and on the AUX server.
It
did not stop the processes on the AUX server.
IMPACT DESCRIPTION : The script did not address remotely to stop AUX WCT
server
processes. The timing was too long. It has been decided to manually stop to
avoid
delaying upgrade planning
FREQUENCY :
WORKAROUND IF ANY : manually stop CTN lola processes from the AUX server
itself
ROOT CAUSE : An CR DCTPD01534775 is open but no logs have been collected
during
the issue. A RCA cannot be provided in such case.
SOLUTION : no delivery
DELIVERY : None
========================
I recommend to close this AR
BR,
Gilbert.
35. 13-May-2015 10:45

prshakar

Sent: 13 May 2015 12:13
Cc: INDIA-WCDMA-WMS-NPO-BE; MERAD, ABDESSAMAD (ABDESSAMAD); YAHIA-AISSA,
RAMZI
(RAMZI); CHATTERJEE, Nilanjan (Nilanjan)** CTR **
CTN
Hello Ayman,
Just to update that tracking of this AR has been done.
==============================
from the
main server. It was supposed to stop all processes on the NPO main and on
the AUX
server.
It did not stop the processes on the AUX server.
server
avoid
FREQUENCY :
itself

during
DELIVERY : None
===============================
As tracing is done for the subject issue. Hence I am closing this AR now.
--------------------------Thanks & Regards,

PRAVIN SHAKAR
Mobile: +91-7045361609
Landline: +91-22-66798739
Alcanet: 27588739
-----------------------------------------------------------Update to Current Summary: 13-05-15--> tracking of this AR has been done.
36. 13-May-2015 10:49

prshakar
37. 14-May-2015 14:02

prshakar
38. 14-May-2015 14:02

prshakar
39. 14-May-2015 14:04

prshakar

Add to log
Resolution

from the
main server. It was supposed to stop all processes on the NPO main and on
the AUX
server.
It did not stop the processes on the AUX server.
server
avoid
FREQUENCY :
itself

during
DELIVERY : None
End of Assistance Request 1-5599574
New AR:
View AR | AR without Proprietary | OLCS

History | States | Assignment | Timetracking
View Attachments | Add Attachment
AR Text Search | More | CARES Home

AR86

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

AR86

Uploaded by

Copyright:

Available Formats

New AR:

View AR | AR without Proprietary

Assistance Request 1-5599574

processes done Process was stopped manually

13-05-15--> tracking of this AR has been done.

Closed : Solution/Service Provided

Service Request Remote Technical Support

9959 NPO - WCDMA

No Change Request is linked to this AR

ETISALAT ABU DHABI

9959NPO WCDMA-Etisalat : Acceptance Test

Emirates Telecommunications Corporation

United Arab Emirates

Alcatel-Lucent : Open on behalf of Customer

Targets for Restore & Resolve were extended by 3 days 19 hours

242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

This request is entitled to service.

Thanks to open a separate AR for each of the following issues ( 5 ARs)

working on these issues :

: Emirates Telecommunications Corporation

: United Arab Emirates

: ETISALAT ABU DHABI

: 9959 WCDMA NPO

<![endif]>CTN Process was not correctly

stopped when stop for all processes done

Process was stopped manually

<![endif]>Procedure 2-7.6: Upgrade NPO

As root user check the status of the processes, type:

cat PMON_state.html | grep OMC

Result: The processes status must be stopped

Result should be stopped - Critical alarm not only stopped

<![endif]>During NPO Software upgrade the

following warnings encountered which should be ignored as per L3

The signer's certificate chain is not validated.

dos2unix: converting file META-INF/MANIFEST.MF to UNIX format

<![endif]>The following WAs after EP3a

application in RN should be ignored if the server is not in Active spare

WA for active-spare server type(2/3)

WA for active-spare server type(3/3)

<![endif]> Auto Aux servers installation

failed with the following error :

octl: LOOP_SET_FD: Invalid argument

ERROR: [02/18/15-04:29:14] Can not mount iso: mount -o loop /alcatel/iso/

Manual installation for the aux servers was done instead

Showing Investigation and Proprietary logs together in time order

Investigation Log and Proprietary Log

Outgoing E-mail to AYMAN (AYMAN)** CTR ** WAGDY MANSOUR

Thank you for contacting the Alcatel-Lucent Welcome Center.

GLOBAL WELCOME CENTER

Visit OnLine Customer Support for Contact details

Update to Current Summary: 23/02/2015-> Assigned to Ramzi.

Update to Current Summary: 27/02/2015-> Assigned to Ramzi.

Update to Current Summary: 02-03-/2015-> Assigned to Ramzi. TEC is working

Update to Current Summary: 05-03-2015-> Assigned to Ramzi. TEC is working on

Update to Current Summary: 10-03-2015-> Assigned to Ramzi. TEC is working on

Update to Current Summary: 18-03-2015-> Assigned to Ramzi. TEC is working on

Update to Current Summary: 24-03-2015-> Assigned to Ramzi. TEC is working on

Update to Current Summary: 02-04-2015-> Assigned to Ramzi. TEC is working on

10. 10-Apr-2015 13:26

Update to Current Summary: 10-04-2015-> Assigned to Ramzi. TEC is working on

11. 14-Apr-2015 18:06

I understood that few ARs were raised for this

NPO upgrade. We are

Outgoing E-mail to AYMAN (AYMAN) CTR WAGDY MANSOUR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: Kumar, Kanipakam Vijaya K (Vijay) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: CHATTERJEE, Nilanjan (Nilanjan) CTR

From: CHATTERJEE, Nilanjan (Nilanjan) CTR

From: CHATTERJEE, Nilanjan (Nilanjan) CTR

From: WAGDY MANSOUR, AYMAN (AYMAN) CTR

From: SHAKAR, Pravin Kumar (Pravin Kumar) CTR

From: DAS, Sunil (Sunil) CTR