VMware Horizon View 5.

2
and Microsoft Lync 2013
Version 1.0
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VMware Horizon View 5.2 and Microsoft Lync 2013

Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Horizon View with Microsoft Lync 2013. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Highlights of Horizon View 5.2 with Microsoft Lync 2013 . . . . . . . . . . . . . . . . . . . . . . . 4
Lync 2013 Features with Horizon View 5.2 Desktops. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Horizon View and Microsoft Lync 2013 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Known Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setup and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Set Up Lync Server 2013 and Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Set Up the Windows Client Machine with the VDI
Plug-in and Horizon View Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Set Up the Windows 7 Virtual Machine with Lync Client 2013 and
Horizon View Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Log In to the Microsoft Lync Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About the Authors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Feedback and Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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VMware Horizon View 5.2 and Microsoft Lync 2013

Introduction
This document provides information for VMware Horizon View 5.2 and its ability to support Microsoft Lync
2013. Included are instructions to download, install, and configure the Microsoft Lync 2013 client for use within a
Horizon View 5.2 desktop. Microsoft Lync 2013 is the first version of Lync that supports unified communications
(UC) Voice over Internet Protocol (VoIP) and video chat capabilities from within a virtual desktop infrastructure
(VDI) deployment without the need for a dedicated IP phone.
This document provides details on:
Software requirements
Hardware requirements
Download instructions
Installation instructions
Configuration instructions
This document will not provide:
Installation and configuration instructions for Microsoft Lync Server 2013
Installation and configuration instructions for Horizon View infrastructure
The instructions assume that the customer already knows how to deploy, install, and configure both Horizon
View and Microsoft Lync Server 2013, as well as all their respective components.

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Horizon View with Microsoft Lync 2013

VMware and Microsoft collaborated to bring support for Lync 2013 with UC VoIP and video to Horizon View
5.2 desktops. Prior to Microsoft Lync 2013, technical challenges prevented support for Lync with both VoIP and
video calls inside all VDI environments. With Microsoft Lync 2010, only VoIP was supported, and it required a
dedicated IP-based phone. For more details about VoIP support in Lync 2010, see the Client Virtualization in
Microsoft Lync 2010 white paper.
The following summary highlights key technical problems that prevented VoIP and video from being supported
within VDI with existing human interface devices (HIDs). Technical issues that prevented the enablement of
audio and video right from the virtual machine without the IP phone include:
High load on datacenter server All media processing for VoIP and video chat calls would be media
processed on the datacenter servers.
Media hairpinning VoIP and video chat traffic would not be sent point-to-point between the two endpoints,
but streamed through the datacenter network and server.
High bandwidth Audio and video were not encoded using standardized codecs. Instead, audio and video
were sent as raw USB traffic, resulting in extremely high bandwidth usage.
No quality of service (QoS) Audio and video traffic sent in this hairpinned fashion needs to use the
remoting protocol, which doesnt provide granular QoS policies to prioritize VoIP and video traffic.

Highlights of Horizon View 5.2 with Microsoft Lync 2013

This new solution from VMware and Microsoft is fully supported by both companies. Highlights of the features
now available include:
A highly scalable solution Because all media processing is offloaded from the datacenter server to the
client endpoints
Enterprise-grade UC VoIP and video Using industry standard VoIP and video codecs, with the ability to do
full-screen HD video
QoS QoS support for real-time VoIP and video

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Lync 2013 Features with Horizon View 5.2 Desktops

Table 1 lists the features that are supported in Lync 2013. The items in blue highlight the Lync 2013 VDI-related
improvements compared to Lync 2010.
FEATURES

SU PPORTED/U N SU PPORTED

Presence

Supported

Instant message

Supported

Desktop sharing

Supported

Application sharing

Supported

PowerPoint sharing

Supported

Whiteboards

Supported

File transfer

Supported

Online meetings

Supported

Office integration

Supported

Audio

Supported (Audio was only supported via IP-Phone with Lync 2010.)

Video

Supported (Video was never supported with Lync 2010.)

Recording audio

Unsupported

Table 1: Features of Microsoft Lync 2013

The key features provided by a Microsoft Lync 2013 client and Horizon View 5.2 are:
Ability to utilize a Microsoft Lync 2013 client running inside a Horizon View desktop
Ability to make and receive UC VoIP and video chat calls using audio and video HID devices that are
connected to the access machine

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Horizon View and

Microsoft Lync 2013 Architecture
In addition to deploying a Microsoft Lync 2013 server, customers must deploy Lync software components
on their virtual machines and client-access devices. Figure 1 highlights components of the Horizon View and
Microsoft Lync 2013 architecture.

Lync 2013 Client

(User B)

Dell Laptop with

Mirage Base Layer
Assigned

Signaling
for all modes

A/V Media

Lync Server 2013

IMP, Data Collaboration

A/V Signaling

Lync VDI Plug-in

(User A)

Lync 2013 Client

(User A)

Broken Laptop (Dell)

Legend
Signaling

Horizon View
Client

PCoIP

Horizon View
Agent

Media

Windows Client

VMware vSphere

Figure 1: Horizon View and Microsoft Lync 2013 Architecture

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VMware Horizon View 5.2 and Microsoft Lync 2013

Getting Started
In order to get started, customers must download and install software components for Horizon View 5.2 and
Microsoft Lync 2013. Customers can go directly to Microsoft to download the respective components for
Microsoft Lync Server 2013, Lync Client 2013, and the Lync VDI 2013 Plug-in. Links to these components are
provided in the Requirements section, below.
Table 2 shows the support matrix for Microsoft Lync Client 2013 with the Microsoft Lync VDI 2013 Plug-in using
PCoIP. Note that this support applies to PCoIP only.
VI EW AGENT
OS

VI E W CLIEN T
OS

V IEW CLIEN T
(B IT LEV EL)

MICR OSOFT V DI
PLU G-IN
(B IT LEV EL)

COMM EN TS

Windows 7 SP1
(32-bit and 64-bit)

Windows 7 SP1
(32-bit)

View Client
(32-bit)

Lync VDI Plug-in

(32-bit)

Supported

Windows 7 SP1
(32-bit and 64-bit)

Windows 7 SP1
(64-bit)

View Client
(64-bit)

Lync VDI Plug-in

(32-bit)

Supported

Windows 7 SP1
(32-bit and 64-bit)

Windows 8
(32-bit)

View Client
(32-bit)

Lync VDI Plug-in

(32-bit)

Tech Preview
(not officially
supported)

Windows 7 SP1
(32-bit and 64-bit)

Windows 8
(64-bit)

View Client
(64-bit)

Lync VDI Plug-in

(32-bit)

Tech Preview
(not officially
supported)

Table 2: Microsoft Lync PCoIP Support

Known Limitations
Certain limitations are known to apply to the deployment of Microsoft Lync with Horizon View. These include:
Although customers can download both a 32-bit and 64-bit version of the Horizon View client, the PCoIP
process running on the Horizon View client operates only in 32-bit mode. Therefore, customers can use only
the 32-bit version of the Lync VDI 2013 Plug-in on the client endpoints.
Customers will not be able to use a 32-bit version of the Microsoft Lync VDI 2013 Plug-in from a machine
that has the 64-bit version of Office 2013. This is a known issue and a configuration that is unsupported by
Microsoft. The bit-level of the Plug-in must match the bit-level of any local Microsoft Office installation.
From a client device perspective, this initial solution is only supported on Windows 7 client machines with SP1
applied.
From a virtual machine perspective, this solution is only supported on virtual machines running Windows 7
with SP1.

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Requirements
In order to effectively deploy Lync 2013 for VoIP and video calls in their environment, customers must meet
certain software and hardware requirements. The software download links are provided in the table below.

Software Requirements
This section outlines software requirements for using Lync Client 2013 to make VoIP and interactive video calls
within Horizon View desktops using HIDs. The software components that are required are summarized in Table 3:
P RO D UCT

DESCR IPTION

Horizon View 5.2

Horizon View Agent and Horizon View Client software

Microsoft Lync Server 2013

TechNet subscribers can download a copy on the TechNet Web site.

Microsoft Lync Client 2013

Customers receive a copy of Microsoft Lync Client 2013 as part of Office 2013.

(running in virtual machines)

Note: Customers are required to deploy the full version of Microsoft Lync
Client 2013. Microsoft Lync Basic 2013 does not support working inside a VDI
environment.

Microsoft Lync VDI 2013

Plug-in

A TechNet subscription is not required for this download. Customers can

download a copy of the 32-bit version.

(running on the client device,

also known as the access
device)

Note: As explained in Getting Started, you do not need to download the

64-bit version of the Lync VDI 2013 Plug-in because it is not yet supported
with Horizon View.
Note: Users who do not require UC VoIP and video chat functionality are
not required to download and install the Microsoft Lync VDI 2013 Plug-in.

Table 3: Software Components for Deployment of Lync Client 2013

Customers will be able to use an ESX 5.0 server and View 5.2 Agent and View Client 5.3 components to enable
the Lync 2013 VoIP and video functionality. There is no dependency on the ESX platform.

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Hardware Requirements
Customers are required to have servers that can host the ESX platform, Horizon View infrastructure, and the
Microsoft Lync 2013 Server infrastructure, as shown in Table 4. Review the hardware requirements in the linked
product documentation.
P RO D UCT

R EQU IR EMEN TS

VMware vSphere and

Horizon View

ESX 5.0 Hardware Requirements

VMware View 5.0 System Requirements

Microsoft Lync Server 2013

infrastructure

Microsoft Lync 2013 Server Hardware Requirements

Microsoft Lync Client 2013

Microsoft Lync 2013 Client Information

Microsoft Lync VDI Plug-in

Microsoft Lync VDI 2013 Plug-in

Note: The Lync VDI 2013 Plug-in requires a Windows Client access
machine with 1.5GHz CPU and minimum of 2GB RAM.

List of supported Microsoft

Lync USB headsets and
webcams

Microsoft Lyncsupported USB devices

Table 4: Hardware Components Required for Deployment of Lync 2013 and Horizon View

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VMware Horizon View 5.2 and Microsoft Lync 2013

Setup and Installation

This section will guide you through the steps to set up and install Lync 2013 with UC VoIP and video for Horizon
View 5.2 desktops. You will set up:
Lync Server 2013 and accounts
Windows client machine with the VDI plug-in and Horizon View Client
Windows 7 virtual machine with Lync Client 2013 and Horizon View Agent
Finally, you will log in to the Microsoft Lync Client in Horizon View.

Set Up Lync Server 2013 and Accounts

This section will help you set up Lync Server 2013 and your accounts.
1. Deploy Lync Server 2013. Refer to the Lync Server 2013 Deployment guide.
2. Before installing and testing the Lync VDI 2013 Plug-in, verify that your Lync Server 2013 has been set
up properly. You can do this by executing the following steps:
a. Install the Lync Client 2013 on a regular Windows laptop, with a similar configuration to the
machines on which you will be deploying the plug-in.
b. Start the client. On the Lync client, enter the Sign-in address provided by your system
administrator.

Figure 2: Lync Client Sign-In Screen

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VMware Horizon View 5.2 and Microsoft Lync 2013

c. Click Sign In on the Lync client and it will attempt to automatically resolve your sign-in name and
your domain name with the appropriate enterprise Lync server.
d. If the above step fails, your Lync 2013 server and Lync accounts have not been set up properly.
Microsoft recommends validating your Lync setup. You might not have configured your DHCP
servers to automatically resolve the server lookup request during the sign-in procedure, or your
Edge server was not configured correctly.
3. On your Lync Server 2013, ensure that EnableMediaRedirection is set to TRUE for all VDI users.
Note: As part of the Lync Server setup, make sure you generate a certificate and add this certificate to
each Windows client machine and virtual desktop. The certificate will need to be placed in the Trusted
Root Certificate Authorities directory. The Lync VDI 2013 Plug-in will not pair with the Lync 2013 client
running inside the remote desktop if this step is not completed.

Set Up the Windows Client Machine with the VDI Plug-in and Horizon View Client
This section will help you set up your Windows client machine. Before you begin, be sure that you have
downloaded all the software listed in the Software Requirements section.
1. On each of your client (access) machines, install the Horizon View 5.2 Client that you downloaded
(refer to the Software Requirements section for the download link).
2. Using the copy of the Lync VDI 2013 Plug-in that you downloaded (refer to the Software Requirements
section for the download link), install the Lync VDI 2013 Plug-in onto each of your Windows client
machines by running Lyncvdi.exe and following the installation wizard.

Caution: Be sure to install the Lync VDI Plug-in on the Windows client access machines. Do not install
the Lync VDI Plug-in on the virtual machines.

3. If you plan to make video calls, you will need a USB webcam plugged into your client (access) machine.
Make sure you do not forward the webcam to the remote desktop. You can find USB webcams that are
optimized for Microsoft Lync on the Lync Tech Center Web site.
4. Before the Lync VDI Plug-in can pair up with the Lync Client, the end user must manually configure
specific registry settings on their Windows client endpoint. (This applies to both 32-bit and 64-bit
clients.)

Configure the ConfigurationMode, ServerAddressInternal, and ServerAddressExternal registry settings

on the Windows client machine. An example of these registry settings is below. Customers should enter
in their respective hostnames for the ServerAddressInternal and ServerAddressExternal fields.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\15.0\Lync]
ConfigurationMode=dword:00000001
ServerAddressInternal=lyncsrv2013.lync.local
ServerAddressExternal=Access.lync.local

In the ServerAddressInternal and ServerAddressExternal fields, be sure to use only the host name for each
respective server. Microsoft does not recommend or support the use of IP addresses in the server fields.

5. Use the certificate that you generated during your Lync Server 2013 deployment, and import that
certificate onto your Windows client machine.

Important: The certificate will need to be placed in the Trusted Root Certificate Authorities directory.

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Set Up the Windows 7 Virtual Machine with Lync Client 2013 and Horizon View Agent
Use these steps to lead you through the setup for your Windows virtual machine. Before you begin, be sure
that you have downloaded all the software listed in the Software Requirements section.
1. Using the copy of the Horizon View 5.2 Agent that you downloaded from the Horizon View download
page (refer to the Software Requirements section for the download link), install View Agent on each of
the virtual machines.

When installing the VMware View Agent, be sure to select, at the minimum, both PCoIP Server and
Virtual Printer so that the necessary software will be installed to support Lync integration.

Note: this is only supported on Windows 7 virtual machines and requires Windows 7 SP1 to be applied.

2. Using the copy of the Lync Client 2013 that you downloaded (refer to the Software Requirements
section for the download link), install the Lync Client 2013 on all virtual machines.
3. Use the certificate that you generated during your Lync Server 2013 deployment, and import that
certificate into each of your virtual machines.

Important: The certificate will need to be placed in the Trusted Root Certificate Authorities directory.

Log In to the Microsoft Lync Client

This section will show you how to log in to the Microsoft Lync Client.
1. Log in to the Horizon View desktop.
2. Start Lync Client 2013. Enter your Sign-in address as provided by your system administrator. As noted
in Set Up Lync Server 2013 and Accounts, if your Microsoft Lync 2013 server and Lync accounts are set
up correctly, the Lync client will register to the Lync Server.

If the Lync Client 2013 cant sign in, make sure that it has the proper settings in the Internal Server
Name and External Server Name fields. In the Advanced Connection Settings page on the Lync Client
2013, select Manual Configuration and enter the appropriate host names for the Internal Server Name
and External Server Name fields. Microsoft does not recommend using IP addresses in the Internal
Server Name and External Server Name fields, so be sure to use host names only.

3. You should see an alert message button on your Lync Client 2013.

Figure 3: Lync Client Alert Message

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VMware Horizon View 5.2 and Microsoft Lync 2013

4. When your Lync Client 2013 registers to the Lync Server 2013 from within your Horizon View desktop,
it will attempt a handshake using the Dynamic Virtual Channel (DVC) with the Lync VDI 2013 Plug-in
running on your access machine. As part of the handshake, you will see a dialog box for you to enter
your username and password for the Lync VDI Plug-in. After you enter your credentials, the plug-in will
connect to the Lync Server. Upon connecting, the alert message will disappear from Lync client in the
virtual machine and a green check mark will appear on the right of the screen.

Figure 4: Screen Showing Successful Connection

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VMware Horizon View 5.2 and Microsoft Lync 2013

Resources
You can find more information on Microsoft Lync Server 2013 and Lync Client 2013 requirements at the links below:
Microsoft Lync 2013 Server Hardware Requirements
Microsoft Lync 2013 Preview Guide
Microsoft Lync 2013 Client information
Microsoft Lync VDI Plug-in
Horizon vSphere and VMware vCenter Server Resources
Product Overview
Product Documentation

About the Authors

Tony Huynh and Karin Li authored this document. Tony is a Senior Product Manager on the VMware Horizon
View team. Karin is a Senior MTS on the VMware Horizon View team.

Feedback and Questions

VMware appreciates your feedback on the material included in this guide, and in particular would appreciate
input on the following questions:
1. How useful was the information in this guide?
2. What other specific topics would you like to see covered?
For additional information, please post questions to the VMware Horizon View Community. The Horizon View
team monitors the Community page and replies to queries.

VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
Copyright 2013 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at
http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be
trademarks of their respective companies. Item No: VMW-ICG-MSLYNC2013-USLET-20130515-WEB