GBS Organization

Structure & L4 Roles

L3 Structure and Summary of L4 positions
Individual Business Structures and L4 positions

The GBS Vision How we will capitalize on market shifts, help

clients transition to the Cloud, and drive CSC growth

We will modernize, mobilize, innovate, integrate, secure,

and manage the worlds applications ecosystem, driving
verticalized business value for customers

We will do that by:

Aligning our business to rest of company
Integrating offerings, processes and people to
make our solutions easy-to-buy and easy-to-sell
and to drive cross-sell
Innovating in key areas, including aaS, BPS and
industry-aligned software
Verticalizing by industry together with our
Global Industries colleagues

Weve continued aligning GBS organization globally to drive growth

As CSCs operating model continues to evolve, GBS keeps pace:
Customer Solution & Program Delivery Organization
GBS created 4-5 five dual-reporting roles for CSPD in each Region in these
areas: Consulting, Applications and Consulting Sales*, Industry Sales*,
Applications Service Delivery and Customer Solutions and Program Delivery
*Roles are combined for Asia, Middle East, Africa (AMEA) Nordics, and Australia Regions

Global Software Delivery Network

Aligned by technical competency with a complementary matrix structure for
project management and governance, the new structure is flatter, providing for
greater transparency and opportunities for growth.

Offer Management & Planning Organization

Energizing and integrating offer planning and sales enablement

Industry-aligned Offer Houses

Formalized L4 teams for Healthcare, Banking, Insurance, BPS

Global Business Services L3 Organization

Jim Smith
EVP & GM, GBS
Rebecca
Johnson
Administration

Cem Tanyel
John Chiavelli
Consulting *

TBD
IT as a
Service

Catie Butt
Legal

Banking
Software &
Solutions

BPS/BpaaS

Steve Laughlin
Sales

Raghu
Korrapati

Paul Leadbetter

John Albanese

Healthcare
Software &
Solutions

Insurance
Software &
Solutions

Michael Collins

Rick Wilhelm

Chris Donohue

Offer Mgmt
& Planning

Software
GDN

Customer Soln &

Program Delivery

Giovanni
Loria

Myra
Frailey

Finance

HR

Michael
McDonnell

Chris Colen
Delivery
Assurance

Create

Contracts

Sell

Deliver

Anne Eisele
Comms

Business Support

Manish Tomar
Application
Managed Services

Sashi Kumar
India Operations

Jennifer
Hart
Marketing

Dual w/ GIS

*effective June 2

GBS FY15 Priorities

GBS Offering Houses Business Charters & Org Charts

Insurance

Applications Managed Services

Banking
Healthcare

BPS/BPaaS
Consulting

GBS Insurance Software & Solutions Business Charter

Vision and Purpose
Vision: We aspire to be the global leader in
delivering next generation Insurance solutions to
achieve our clients and CSC strategic business
objectives by modernizing & integrating our
services offerings, and leveraging our deep
industry expertise.
Mission & Purpose: To deliver business results
for our clients through our industry thought
leadership, and an integrated portfolio of
configurable, dynamic software solutions to
meet the needs of the global Insurance market.

How it Relates to GBS Strategy

Integrate: by leveraging aaS/Cloud, Big Data,
Cybersecurity, Digital Insurance / Mobility
capabilities
Innovate: by creating a single global digital
insurance platform that can be localized and
scaled across the worlds insurance domain
Verticalize: by creating an Outside-In view
together with GI team
Modernize: by optimizing our current solutions
to provide best of breed functionality on
advanced platforms and technologies
Modernize, mobilize, innovate, integrate and
manage by moving to a single global digital
insurance processing platform built off a
common code base and modular components,
that can be localized, scaled and configured by
business users for any locale, any line of
business, and any size carrier.

GBS Insurance Software & Solutions Business Charter

Key Disciplines Under Direct Leadership

Interdependencies within GBS

Domain Specialists: SMEs, Life, General Insurance and

Reinsurance experts, Architecture Leads with deep
domain experience
Offering/Regional Management: Overall P&L Owner
for vertically integrated offerings; accountable for inRegion delivery; specialist local domain resources
Strategy, Innovation and Transformation: Responsible
for aligning the GBS Vision, Partner Alliances ; 3-5 year
Business Plans; Technology Innovation within Vertical
Solution business
Product Management: Recommend product ideas,
own product requirements (PRD), product roadmap,
ensures alignment with Portfolio strategies, lead
Product Advisory Councils, Collaborate with GBS Offer
& Mgmt and OLM
Program Management with deep Offering expertise:
Specialist PMs stay with the Offering House while
Generalist PMs go to the Centrally managed team.
E.g. More than 10 yrs as PM in implementing
particular Offering
Business Operations: Drives Key Performance
Metrics, overall Governance, Resource Management,
PMO function for the Offer House

Interlock with Vertical Industry to align on Insurance

Strategy and Opportunities
Interlock with Regions, GI and GBS Sales for strategic
deals
Engage GI & GBS Sales to provide specialist domain
knowledge for the bid
Interface with Offering Management (Portfolio) for
Vertical Solutions
Offer House to innovate, integrate, design solutions
through OLM
Collaborate with Software GDN to develop Global
Software platform for Strategic products; Provide
Requirements, High Level Design to Software GDN to
build and test
Interlock with Customer Program Delivery for
resource forecast Generalist PM, Architects ; Offer
House to deliver solution to clients; manage service
after implementation
Engage Consulting as Tip of Spear Offerings & deliver
transformed services in partnership with Applications

Banking Software & Solutions Business Charter

Vision and Purpose

Vision: We will modernize, mobilize, innovate,

integrate and manage the worlds applications
ecosystem, driving verticalized business value for
customers
Mission & Purpose: Banking Software and
Solutions Offering House is a global partner that
delivers world-class software products and next
generation solutions to transform the banking,
lending, cards and payments industries

How it Relates to GBS Strategy

The Banking Offering House will deliver next
generation solutions to enable us to move up the
client value chain leveraging our domain expertise
and leading-edge industry relevant capabilities.
By creating global offerings aligned to market
requirements
By optimizing our global IP portfolio
Leveraging and expanding a Partner ecosystem
including SAP, HCL and IBM to create a unique
value proposition
By creating an Outside-In view of Integrated
Vertical Offerings that solve client problems
utilizing our common engineering platforms,
Apps Modernization capability and aaS
Creating a Business and Applications offering
view of the Service-Enabled Enterprise

Banking Software & Solutions Business Charter

Key Disciplines Under Direct Leadership

Interdependencies within GBS

Strategy and Transformation Responsible for aligning the GBS

Vision, Industry and Alliances and generating 3-5 year Business Plans
Offering (Product) Management Software (and solutions?)
Global Heritage (existing) Product Development and
Maintenance. New products will be developed by the Global
Development Network (GDN).
Regional Services Delivery of Software to Client Including product
customization, implementation, integration and configuration.
Creation of Banking Centre of Excellence (BCoE) and enablement,
training and integration of HCL resources Side by side
development, maintenance and implementation of CSC and SAP
software.
Business Operations Management and Offering P&L Responsible
for driving Offering House overall performance, the Offering House
PMO function, driving Key Performance Metrics, overall Governance,
and Resource management and forecasting.
Product and Industry Domain Knowledge Product experts with
deep expertise to support development, delivery, offering sales,
offering sales support, other offerings e.g. Consulting, marketing,
alliances and industry analyst requests. Support for complex deals,
solutioning, pricing, etc. Creation of Licence and maintenance
agreements and SOWs
Management, Operations and Compliance For as-a-Service
delivered banking solutions e.g. EarlyResolution post
implementation
Business Technology and Innovation Responsible for technology
decisions and driving innovation within the Banking Software &
Solutions business
New Solutions Definition of requirements, architecture and design
of new solutions to be developed by new Global Development
Network (GDN)

Industry and Regions Coverage teams identify opportunities. AGMs and

CRPs report to Banking Industry IGM who (now) reports to both Banking
Industry and Region
Industry Defines banking strategy and prioritize offerings
Offering Sales Leads sales to new logo and existing clients including
software license, maintenance and services and cross sell from broader
portfolio. Need to add specialist domain knowledge and stand-up Banking
Sales Support in Offering Sales
Industry and Offering Sales Supports GTM with HCL and SAP
Consulting as Tip of Spear engaged in Banking domain FuturEdge Shape
[Outside-In and Inside-Out view required]. Need Consulting, Coverage and
Offering Sales more extensively to support customer input to offerings.
Apps - Engaged in Banking domain FuturEdge manage and transform
Portfolio Management Provides discipline and business process which
governs a product from its inception through to its creation and onwards,
through CSCs OLM and delivery methodologies.
Global Development Network Development of new offerings (products)
on the new IT as a Service platform. Solution HLD and requirements
defined to Software GDN for build and test
Customer Program Delivery Provides Program Managers, Project
Managers and Architects. Client Excellence wrapped through and around
the complete end-to-end process
GIS and Cloud Infrastructure for as-a-Service delivery. GBS BPS for BPS
based delivery of banking solutions
Cloud, Cyber, Big Data and Mobile. Other GDNs could be engaged, tech
consulting, mobility Horizon [Secondary Offering house aaS], BPS, etc
Support functions Marketing, Legal, HR, Finance, Delivery Assurance,
Corporate Development, etc. across all interactions
Alliances Support for HCL, SAP, IBM and other partnerships

Healthcare & Life Sciences Software & Solutions Business Charter

Vision and Purpose

How it Relates to GBS Strategy

The Healthcare Offering House will deliver next-generation
solutions to enable us to move-up the client value chain through
expertise leading-edge industry offerings by:

Vision: We will modernize, mobilize,

innovate, integrate and manage the
worlds applications ecosystem, driving
verticalized business value for customers
Mission & Purpose: H/C and LS Software
and Solutions Offering House are a
global partner that delivers world-class
software products and next-generation
solutions to transform care for better
health

Creating and managing Offerings (products) aligned to market

requirements
Owning the Voice of the Customer (VOC) and Customer
Satisfaction
Owning offering performance and offering profitability
Optimizing our global IP Portfolio to meet the needs of the
market
Supporting the sales function through specialist domain
knowledge
Delivery excellence through operational discipline
Creating a Partner ecosystem to create a unique value
proposition or a more cost effective proposition e.g. HCL & Life
Sciences
Creating an Outside-In view of an Integrated Vertical Offerings
that solves client problems
Utilizing our common engineering platforms, Apps
Modernization Capability and aaS
Creating a Business and Applications Offering view of the Service
Enabled Enterprise

Healthcare & Life Sciences Software & Solutions Business Charter

Key Disciplines Under Direct Leadership
Business Operations Management ; responsible for
driving Offering House overall performance, the
Offering House PMO function, driving Key
Performance Metrics, overall Governance, Resource
Management and Clinical Safety
Regional Management responsible for regional
implementation. One of the 2 in a box matrix
model. Accountable for in Region delivery and
specialist domain resources
Product Management ; discipline and business
process which governs a product from its inception
through to its creation and onwards, through CSCs
OLM and delivery methodologies
Non-strategic Product Maintenance ; development
and maintenance of the non-strategic products not
under the design, build and test responsibility of
the GBS Software GDN

Specialist Domain knowledge i.e. Implementation

Specialists, Clinical Safety experts, Architecture
Leads with deep domain experience Engaged to
provide specialist domain knowledge to the bid /
SHAPE

Interdependencies within GBS

Coverage teams identify opportunities: use case will determine
approach via GBS Sales (new client or new bid) or Catalogue item to
existing customer
Consulting as Tip of Spear engaged in Healthcare domain FuturEdge
Shape [Outside-In and Inside-Out view required]
Shift to Offerings that solve client problems, driven via Consulting and
Coverage team engagement
Regional Leads engage with Coverage teams to provide interlock to
Offering House (for Delivery and Service engagement)

Healthcare Offering House engaged from an Offering perspective via

Regional Leads
Offering Lifecycle Management engaged for Vertical solutions
choreographing the solution through OLM
Offering House (Business Roles and Product Management) engaged to
innovate, integrate and design solution
Solution HLD and requirements passed to GDN for Software GDN for
build and test
Other GDNs could be engaged, tech consulting, mobility Horizon
[Secondary Offering house aaS], BPS, etc
Offering House deliver solution to client, resources are forecast and
assigned from Customer Program Delivery for Programme Mgrs / PMs
/ Architects
Offering House manage Service post implementation
Client Excellence wrapped through and around the complete end-toend process

Note: for full set of AMS org charts by division, please see here
https://c3.csc.com/docs/DOC-704704

Application Managed Services - Business Charter

Vision and Purpose

How it Relates to GBS Strategy

Application Services will continue to drive

profitable growth for the shareholders and
provide value based services to our client by
Vision: We will modernize, mobilize,
innovate, integrate and manage the worlds
applications ecosystem, driving Verticalize
business value for customers
Mission & Purpose: We will innovate,
industrialize and manage the global
application ecosystem, driving Verticalize
business value for customers

Creating Innovative, Verticalize and

Industrialized offerings with clear differentiators
and demonstrable value
Collaborate with Partners to create
differentiating value proposition for the client
and joint GTM strategy
Rationalizing the application services portfolio
to be client centric for greater business value,
industrialized for GDN to be able to deliver
value based cost effective solution in order to
overcome competition
Growth focused investments for FY15 and
beyond with ROI of 20% of better

Application Managed Services - Business Charter

Key Disciplines Under Direct Leadership

Interdependencies within GBS

Consulting as the Tip of Spear in engaging
Application Services on new business opportunities

Regional Delivery Leads: Responsible for

GBS Offering Sales Specialist to drive growth
enabling growth, transformation and delivery
of Application services in the region
Application Offering House engaged from an Offering
perspective via Regional Leads in the Sales
Offering House: Incubate, remediate,
Enablement process
standardize, mature and deploy Application
Services Offerings in compliance with our
Offering Lifecycle Management engaged for the
OLM framework and processes
solution through OLM
Applications GDN: Establish Global GDN to
deliver World-class delivery capabilities
across Technologies and Industry leveraging
Right Shore & Partners.

Engaging Customer Excellence in the Solution

Development Process on New Bids
Engaging Customer Excellence for Project & Program
Management in collaboration with Regional Delivery
Leads and GDN

BPS / BPaaS Business Charter

Vision and Purpose

How it Relates to GBS Strategy

Vision: We aspire to be the global leader in

delivering transformational and industry-deep
business process services. Our innovative solutions
enable our clients to achieve their strategic business
objectives. We will consolidate and extend GBS and
CSC capabilities to grow globally.

Align and Remediate: by continuing to leverage and consolidate

like functions into shared services, building depth and breadth of
low cost center expertise and aggressive pursuing and
assimilating leading market practices
Integrate: by leveraging GIS Infrastructure, IS&S Software,
aaS/Cloud, Big Data/Analytics, Cybersecurity and Mobility
offerings. Collaborating with Consulting for expanding client
process transformation and with Apps for Apps modernization
within a comprehensive BPS play
Innovate: by creating BPaaS capabilities and extending the depth
and uniqueness of our offerings with BDA, Cyber, etc.
Verticalize: by leveraging existing deep industry expertise to
create further differentiation and building on this with Global
Industries; and by driving change leadership in our software and
other services while functioning as client #1 for our products
and services.

Mission & Purpose: To deliver rapid and high

quality business results enable our clients to
achieve both operational and strategic objectives
via services provided on a variable unit basis for the
industries that we serve.

Key Disciplines Under Direct Leadership

Industry and Offering P&L (matrix for Regional P&L)

Offering Strategy
Product Management
Domain Specialists: SMEs (Industries and functions)
BPS Industry Delivery (Industry unique)
BPS Shared Services Delivery Domestic and Global
Transition and Transformation Services
BPS Pursuit and Solution configuration/design

Interdependencies within GBS

Interface with Offering Mgmt (Portfolio) for Vertical
Solutions
Interlock with Vertical Industry to align on with their
business strategy
Interface with GI, Region and GBS Sales for market
demand & client needs
Interface with Customer Program Delivery to deliver
solutions to larger clients and for resource forecasting,
etc
Engage Consulting as Tip of Spear Offerings & deliver
transformed services in partnership with Apps

GBS Consulting Organization

Consulting VP & GM
John Chiavelli

Financial Services
Thracy Varvoglis AMERICAS

Business
Consulting & UK
Kevin Wildman

S&W
Ayman
Awada

Enterprise Solutions
& SI
Jonathon Ebsworth

Technology Consulting
Jim Petrassi AMERICAS

AMEA
Simon
Maccormac

Nordics
Henrik
Hasselbalch

Legend
Global Competencies

Global Industries

Manufacturing
Stephane Plovier S?W

Healthcare
John Guda AMERICAS

Regions

Australia
Branko
Panich

Central EE
Matthias
Forster

Americas
Mike
Livingston

UK & I
Kieran
Sheedy

GBS Global Enablement Functions

Business Charters & Org Charts
Offer Management & Planning
Global Software Delivery Network
Customer Solution & Program Delivery
Sales

Offer Management & Planning Business Charter

Vision and Purpose

Vision:
Define and create integrated, verticalized
GBS solutions with CSC-wide engagement
that support the GBS growth agenda and
strategy.
Mission & Purpose: Drive Offering
Management adoption of OLM to produce
quality content and enabler of product
management best practices. Champion sales
enablement and launch readiness to make
offers easy to buy and easy to sell.

How it Relates to GBS Strategy

Offer Management & Planning ensures that

we have compelling, differentiated, well
articulated, competitively priced and
packaged offerings for the market. At the
portfolio level, we also identify future trends in
the market and report on portfolio health and
lifecycle status with focus on continual
optimization of portfolio offerings.

Offer Management & Planning Business Charter

Key Disciplines Under Direct Leadership

Interdependencies within GBS

Offer Management & Planning collaboration with teams across CSC.

Vertical Solutions Creation:
Creates vertical, integrated solutions leveraging GBS, CSC and partner
offers for better client and market penetration
Offer Lifecycle Management:
Manages OLM program for GBS
Interlocks with CSC OLM/IRB program and CSC Offer Houses
Partners with offering teams to ensure OLM yields differentiated and
compelling offers
Governs the investment process via IRB

Offer Planning & Strategy:

Delivers market views and insights at portfolio level to help identify
innovation opportunities
Provides updates on trends, competition and OLM adoption to ensure
portfolio health
Collaborates with region leaders and offer sales to develop account
plans for top accounts at offering level
Sales Enablement Targeting & Launches:
Delivers cross-sell analysis; works with Marketing & Sales on cross-sell
programs
Partners with Marketing & Sales Enablement to enable field sales and
to launch solutions making offers easy to buy and easy to sell

GBS Offering Management/Offer

Houses
Offering Sales
Software GDN
Marketing & Communications
Sales Enablement & Training
Finance
Also interlock and rely on CSC teams
Regions
Global Industries
CSC Alliances
Corporate Development and
Strategy
GIS and other CSC Offer Houses

Software GDN L4 Leadership Team & Structure

GBS Software GDN

Rick Wilhelm

Business Ops
Reddy Yaddala

GDN Location Leaders

Americas
Rich Carreau

UK
Guy Lucchi

Bulgaria
Petko Strandjev

India
Rick Wilhelm
(Acting)

Vietnam
Phuong Ngo

Rest Of World
Rick Wilhelm
(Acting)

Competency Group Leaders

User Experience
Guy Lucchi
(Acting)

Mobile Enablement
Guy Lucchi

Webscale Platforms
Anuj Ghanekar

Enterprise Web
Platforms
Hari Singh

Centralized Platforms
Manish Sawjiani

Data Services
Don Le

Continuous Delivery
Toolchains
Raghu Chandra

Security
Harpreet Kalsi

Scope & Quality

Sumeet Jain

Agile Delivery
Transformation
Romilla Kulshretha

Architecture
Transformation
Rich Carreau

Program Introduction
& Support
Khanh Lam

Software GDN Business Charter

Vision and Purpose

How it Relates to GBS Strategy

Enables the modernization of existing GBS
vertical offerings

Vision: We will modernize, mobilize, innovate,

integrate and manage the worlds applications
ecosystem, driving verticalized business value for
customers
Mission & Purpose: In Software GDN: We will
deliver cloud-deployed, mobile-enabled,
vertically oriented as-a-service enterprise apps
using agile techniques, modern tool chains, and
flexible architectures.

Enables innovation by cross-pollination of talent

and technology across vertically oriented
development efforts
Enables implementation of CTO vision of open
source oriented innovation

Creating common tool chain and architectural

components to enable faster development and
deployment of solutions.
By establishing a cutting edge software
development team that people want to work for
in order to recruit and retain the best and
brightest talent

Software GDN Business Charter

Key Disciplines Under Direct Leadership

Interdependencies within GBS

Technology selection and solution

architecture
Next-gen platform creation
Cloud platforms
Development environments and tool chains
Application platforms
Detailed specification development
Agile development process
UX/UI design
Programming/testing
Non-functional testing
Release management
SaaS design and Configurability
Shifting from Delivery to Product
Development.

As part of OLM, accept MRD/PRD and create aaS,

cloud-enabled, configurable software in response to
requests by the Offer Houses
Provide BPO with software and serve it as our as our
Customer Zero
Consulting: market/vertical trends/direction
Apps: Provide integrated tool chain and platform
Client Excellence: Support as required
Assist in the success of Offer Mgmt by engaging in
OLM, IRB, etc (because the success of its uberroadmap function unlocks resources for the GDN)
Support Sales (at GDN senior levels) to articulate the
benefits of aaS, address prospect/customer concerns,
and better understand our clients and the market
In cooperation w/ HR: Career pathing, employee
development, skill management
Marketing: to communicate what we do in GDN to
rest of GBS (and CSC, as appropriate)
Finance: to accurately account for our use of
resources
Legal (at GDN senior levels) to engage on topics
related to our services such as: Ts&Cs, OEM licensing,
SLAs, penalties, vendor agreements, etc

Customer Solution and Program Delivery Vision & Purpose

Vision
We will achieve excellence in design and implementation, delivering
unequaled innovation and business value for customers

Purpose
Provide solutioning, architecture and project/program management for GBS
Deliver consistent high-quality via management rigor, increased adherence to CSC
methodologies, more effective creation and sharing of best practices, and enhanced
skills
Improve our ability to design and deliver integrated solutions

GBS Sales Business Charter

Vision and Purpose

How it Relates to GBS Strategy

Vision: We will modernize, mobilize, innovate,

integrate and manage the worlds applications
ecosystem, driving verticalized business value for
customers
Mission & Purpose: GBS Sales aspires to be a
world-class sales team defined by a trained
professional sales force, striving for flawless
execution, that drives profitable growth through a
balanced approach to success for our people:
Organized by Region supporting each Industry
with uniquely qualified offering sales specialists.
Focused on selling next generation offerings to
current and future clients around the world.
Delivering sales results both Revenue and TCV on
par with the industry, and
Creating a sales community respected throughout
CSC and the Industry

The GBS Sales engine is the enabler to

deploying the CSC Story of the next
generation products and services into the
marketplace We will tightly integrate with
the Coverage community and mobilize to
effectively penetrate our current and future
clients.
We take GBS to market.

GBS Sales Business Charter

Key Disciplines Under Direct Leadership

Sales and Pre-Sales Execution:

Lead creation
Qualification
sell the CSC way
Tell the story
Enable negotiations
Facilitate the contract close
Sales Operations:
Pipeline management
Sales enablement
Forecasting
Marketing liaison
Sales compensation

Interdependencies within GBS

Offer Houses must provide to Sales:
Sales toolkits and training
SME Support
Competitive next-generation solutions
Revenue and TCV forecasting
Client revenue management
Delivery Excellence
Functional Support must provide to Sales:
Marketing efforts to package, communicate and
create demand for our offerings
Finance support for revenue management
Customer Program Delivery
Access to Solution architects and service delivery
leaders
Delivery Excellence
GIS, Cyber, Cloud, Big Data
Direct linkage to facilitate cross-selling

Attributes of our winning GBS culture