Oral Communications

What types of experiences have you had dealing with irate customers or clients?
What was the hardest "sell" of a new idea or method you have had to make to
get it accepted?
Tell me about a time when you "put your foot in your mouth" and what
happened?
Describe a problem person you have had to deal with at work, what did you
say?
What has been your experience in dealing with the poor performance of
subordinates?
All of us feel shy or socially uncomfortable at times - when have you felt this
way about communicating? Has that influenced your career?
Timing is very important in communications sometimes... tell me about a time
when your timing was very good and one when it was bad?
The old proverb "silence is golden" is sometimes hard to live by - tell me about a
time when you were proud of your ability to restrain yourself from saying
something?
Teamwork
Tell me when you think it is important for a manager to use a participative style
and involve work unit members in making decisions.
Describe the types of teams you have worked in and tell me what worked well
and what did not.
Have you ever had to work with a team of people who did not work well
together or did not like each other? Tell me what happened and how you reacted.
Give me an example of a situation in which you managed or led a team and
were able to create a high morale, high productivity work group.
Tell me about a time when you had difficulty getting others to work together on
a critical problem and how you handled it.
Some managers encourage people to work together while others encourage
direct competition among their people. Tell me about the best manager you have

worked for and what approach that person took and what you learned.
Describe a really difficult person you worked with and how you handled working
with that person.
Enjoy,
Amjad Alqaisi
Posted by Amjad Alqaisiat 09:0710 comments:
Labels: personal-testing, self development, soft skills
SUNDAY, 11 MAY 2008
Soft Skills "Interview Questions" Part 1
Here are some soft skills interview questions, largely focused on a behavioral
approach, you may want to use or adapt during your interview process.
Interpersonal Skills
Describe how you developed relationships with others when you were new
on your current/ most recent job?

Have you ever worked for an extremely talkative manager? How did you
ensure you were communicating effectively?

Have you ever worked for a very reticent manager? How did you ensure
you were communicating effectively?

Describe a time when you had problems with a supervisor and had to
communicate your unhappy feelings or difficult disagreements. Tell me
what you did and what happened?

What words do your current co-workers use to describe you and how
accurate do you think these are? If they are not accurate, what do you
think caused the person to choose that word?

Tell me about a time when you became involved in a problem faced by a

co-worker -how did it happen, what did you do and what happened?
When you are dealing with co-workers or customers, what really tries your
patience and how do you deal with that?

Describe a situation when one of your decisions was challenged by higher

management; what did you do and how did you react?

Describe how you changed the opinion of someone who seemed to have a
very negative opinion of you?
Describe some of the most unusual people you have known - what was
different about them and how did you work with them?

Give me an example of how you handled a very tense situation at work?

How skillful do you think you are at "sizing up" others? Give me an
example.

Dears, Next is Oral Communication Questions..

Enjoy Learning,
Amjad T. Alqaisi
Posted by Amjad Alqaisiat 01:252 comments:
Labels: personal development, self development, soft skills
TUESDAY, 22 APRIL 2008
Soft skills "Survey with Professor Anna Tzanakaki "
In a survey conducted by our team members titled Soft skills & E-learning with
Professor Anna Tzanakaki (MSITT Program Director) she answered:

What do soft skills mean to you?

Communion skills, leadership skills, Negotiation skills, presentation skills etc
Are soft skills as important as Hard skills?
Yes, although to some extend it depends on the persons type of work.
Do you believe that soft skills can be taught through internet means (E-learning)?
Not very effectively
When you interview a possible employee or a student, how do you measure
his/her soft skills generally?
By the impression I get through the interaction & specific relevant questions I ask.
Do you recommend AIT to include core subject about Soft skills in its
curriculum?
It maybe a good idea although having it as elective maybe more appropriate.