ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)

Dear Mr./Mrs/Miss/Madam,
In its effort to offer world class education Open University Malaysia (OUM) is to develop the
learners ability to organize and give an opinion of subjects matters to attract more students
and to produce better quality students.
We would appreciate if you could participate in this survey by responding to this
questionnaire. Please take a moment of your precious time to answer this questionnaire
sincerely and based on your experience. I would like to assure you that all information
disclosed will be kept strictly confidential. No one will be identified in the report.
To assist you in completing this questionnaire, please note the following: This questionnaire is design for an investigating into factor affecting many Malaysian
having difficulty to communicate in English in the workplace. Please return the
completed questionnaire by 20th February 2016.
The questionnaire divide into four sections and all questions given must be answer based
on best represent and responses for each of the statement.
Thank you very much for your cooperation and your interest in the survey.

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ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)
SECTION I : DEMOGRAPHIC INFORMATION

Please tick () in the box that best represents your response for each of the statements or a
rate your level with the following rates:
1. Age
20 - 30 years old

30 - 40 years old

40 - 50 years old

50 years old

Female

Male

2. Gender

3. Marital Status
Single

Married

Divorcee

Other(s) ___________________

4. Type of your occupation.

Government

Self-employed

Private Sector

Fulltime housewife

Retired

Other(s) ___________________

5. Academic Programmed
Diploma

Degree

Master

Others

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ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)

6. How long have you been worked?

1-5 years

11-15 years

6-10 years

16 years

7. Do you like an English language communication?

Yes

No

8. Your level in English is :

Good
Average
Bad

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ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)
SECTION II: FACTOR AFFECTING MALAYSIAN
WRTTING COMMUNICATION PROBLEM

9. How do you like to write an English task in your workplace _____

Very much

Normal

Rather

Not at all

10. How often do you apply your writing communication at your workplace
Always

Rarely

Sometimes

Never

11. Do you writes notes or an outline in your native language before start your writing task?
Always

Rarely

Sometimes

Never

12. What do you think about the necessity of writing communication skills in your future job?
Very necessary

Unnecessary

Necessary

Very unnecessary

13. What difficulties factor affects your writing communicating performance? (You can have
more than one choice)
Topical knowledge

Listening ability

Grammar problem

Self-Esteem

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ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)

14. Which problem do you encounter in learning writing skill? (You can have more than one
choice)
You cannot think and explore any idea to write.
You unable to fast response and inaccurate such an email communication.
You are worried about making grammar and limited vocabulary.
You lack of self-confidence in English communication writing.
You dont know how to express your thought in English.

SECTION II : FACTOR AFFECTING MALAYSIAN

ORAL COMMUNICATION (SPEAKING PROBLEM)

15. How often do you practice speaking outside your workplace?

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ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)
Always

Rarely

Sometimes

Never

16. What do you think about the necessity of speaking and skill to your future job?
Very necessary

Unnecessary

Necessary

Very Unnecessary

17. Can you evaluate your speaking skill _____

Very bad

Good

Bad

Very Good

18. How do you feel when you speak English _____

Motivated

Confident

Anxious
19. What factor affects your oral communicating performance? (You can have more than one
choice)
Motivation to speak

Anxiety

Personality

Self-esteem

20. Which problem do you encounter in learning speaking skill? (You can have more than
one choice)

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ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)
You are fear of being in public and shyness.
You are fearful of negativity evaluation or losing face.
You are fear of speaking inaccurately and making mistakes.
You are lack of confidence about own competence in English.
You have no motivation to express yourself.
You cannot think of anything to say.

SECTION IV: IMPORTANT ENGLISH

COMMUNICATIVE SKILLS IN WORKPLACE

21. What do you think about the necessity of BOTH oral and writing English communication
and skill in workplace especially when it comes to business-related matters?

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ENGLISH FOR WORKPLACE COMMUNICATION

(OUMH2203)
Very necessary

Unnecessary

Necessary

Very unnecessary

22. In your opinion, what is an advantage of having good English communication skills in
workplace? (You can have more than one choice)

To communicate effectively

To advance in ones career

To develop ones professionalism

To become global workers

Thank you very much for taking your valuable time to complete this survey. Your
opinions are greatly appreciated.

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