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Buenas Prácticas Automotrices
TS 16949Where
Did It Come From?
by R. Dan Reid
In 50 Words
Or Less
Until the mid-1980s, auto suppliers were troubled
by multiple specifications and standards.
TS 16949 evolved from Big Three manuals,
QS-9000 and an effort to align them with
international needs and ISO 9000.
Implementation must be carefully managed
to be effective.
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I MARCH 2005 I 31
STANDARDS
QS-9000 Morphs
TS 16949 evolved from the DaimlerChrysler, Ford
and General Motors (GM) quality system requirements (QS-9000) and the quality system assessment
(QSA) manuals released in August 1994.
Large sections of QS-9000 text (outside of the ISO
9001:1994 text) are still recognizable in TS 16949.
Surprisingly, QS-9000 was not a DaimlerChrysler,
Ford or GM idea. Actually, the automotive suppliers suggested it in a June 1988 ASQ Automotive
Division conference with the Big Three automakers
purchasing vice presidents.
Where We Were
By the mid-1980s, suppliers were subject to
numerous military, national and customer standards. Large automotive suppliers dedicated fulltime employees to each customer account just to
address the varying customer quality requirements.
For tier two suppliersthose who sell to a tier
one supplierthe situation was worse. They were
subject to numerous unique tier one supplier quality standards, which also included the standards of
the final customer. Furthermore, tier two suppliers
typically have fewer resources for dealing with
variation than tier one suppliers have.
In 1987, the ISO 9000 family of QMS standards
was released. Its use promoted the use of consistent
quality terminology internationally and resulted in
significant harmonization. The standards were slow
to take root in the United States, however.
The Big Three elected to use the ISO 9001 standard as the base for QS-9000, mainly because there
was a widespread rumor at the time that companies
would have to be ISO 9000 certified by the mid1990s to do business in Europe.
While nothing in ISO 9000 was objectionable to
the Big Three, it lacked some elements in current
automotive industry documents, such as business
plans, customer satisfaction, continuous improve32
information and training materials into several languages, including German, Spanish, French, Italian,
Japanese, Chinese and Portuguese.
I MARCH 2005 I 33
STANDARDS
text alone was insufficient for use by the automotive industry, so efforts were then focused on how
best to accommodate them.
At the November 1996 TC 176 plenary, a resolution was adopted to ensure the generic quality management needs of the automotive industry would be
addressed in the future revision of the ISO 9000
family.
Automotive Certification
Reengineered
A new feature incorporated into the IATF recognized certification scheme for TS 16949 is the selection and contracting of approved certification
bodies by IATF oversight bodies in the United
States and Europe. Capacity for third-party certification to QS-9000 far exceeded the global demand,
so this provided the IATF an opportunity to not
only align global capacity with demand but also
upgrade global audit competency at the same time.
This contract gives IATF members a mechanism
to revoke the TS 16949 qualification of certification
bodies whose performance proves unacceptable.
Examples of this could be failing to abide by IATF
rules for the TS 16949 certification scheme or maintaining the certification of companies who chronically ship poor quality product to their customers.
This contract replaces the oversight function performed by national accreditation bodies under previous automotive certification schemes.
I MARCH 2005 I 35
STANDARDS
14 points that management should cease dependence on inspection to cause quality to happen.6
Problems must be prevented, and error proofing
provides an ideal solution when applicable.
Work instructions and training. As organizations
continue to cut discretionary costs, one area typically
affected is training. Yet, as technology and customer
expectations increase, this area should be carefully
managed to ensure competency of workers.
Typically work instructions document the process to be followed and exclude direction for the
worker regarding what action to take when things
go wrong. This direction should be referenced on
the control plan it applies to where applicable.
Management representative empowerment.
Clause 5.5.2 of ISO 9001:2000 requires the management representative to have responsibility and
authority to establish, implement and maintain the
entire QMS.
For organizations with product design responsibility, this would have to be a senior executive. Too
often, however, organizations delegate this requirement to a position that lacks the necessary cross
functional empowerment to comply. This is not cited
as a major nonconformance in third-party audits,
compromising the effectiveness of the system.
IATF approved certification body. While there
are many QS-9000 certification bodies, there are a
limited number of IATF approved certification
bodies. If you have a customer requirement to be
TS 16949 certified, you should verify you use an
IATF approved and qualified certification body.
Whats Next?
It is unlikely ISO 9000 or any subsequent voluntary management system standard with enough
content to be used as is by industry sectors will
ever be agreed on by ISO. Too many ISO committee members favor a minimalist approach for the
international standards, and many companies are
not willing or able to fund the resources necessary
to work with ISO to make a difference.
Fortunately, there is significant global consensus
in the automotive sector on the fundamental quality requirements in TS 16949. These requirements
have been fairly stable for the last 10 or more years.
This makes the task of maintaining the standard
fairly easy, as it was with the TS 16949 revision.
Fortunately, there is
significant global consensus
in the automotive sector on
the fundamental quality
requirements in TS 16949.
NOTE
This article is based on the authors previously published material in the ASQ ISO 9000:2000 Handbook, chapter
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48 (ASQ Quality Press, 2001) and in Quality Progress Standards Outlook columns of April 2000, January 2002 and
November 2003.
REFERENCES
1. 1998 Annual Quality Survey Report, Automotive Industry Action Group (AIAG), 1998.
2. 1997 AIAG/ASQ Quality Survey Results presented at
a 1997 quality survey workshop, March 17, Novi, MI.
3. ISO 9000 Survey 99: An Analytical Tool To Assess the
Costs, Benefits and Savings of ISO 9000 Registration prepared
by Quality Systems Update and Plexus Corp., McGraw-Hill,
1999.
4. Technical Specification ISO/TS 16949, Quality Management
Systems; Automotive Suppliers; Particular Requirements for the
Application of ISO 9001:2000 for Automotive Production and
Relevant Service Part Organizations, clause 8.2.1.1, International Organization for Standardization, 2002.
5. Ibid, clause 3.1.12.
6. W. Edwards Deming, Out of the Crisis, MIT Press, 2000.
38
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comment
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