Management Information System

Subject Code: MB0047

Time 2 hrs

Total Marks: 140

Credit: 4 credits

Section A- 1 Marks Questions- 50 Questions

1. During 1980s-1990s, which of the following system helped in providing top management
with critical information at the right time in the right format?
a. Expert systems
b. Executive information systems
c. Strategic information systems
d. Decision support systems
2. ________ computer is the largest in size and the fastest in computing speed.
a. Mini
b. Super
c. Mainframe
d. Micro
3. ________ is an online journal that a person stores, posts and publishes on the internet.
a. Forums
b. Blogs
c. Wikis
d. RSS (Real Simple Syndication)
4. Which of following computers are kept on desks in various offices, residences, classrooms,
departmental stores, showrooms, etc.?
a. Desktop personal computer
b. Notebook computers
c. Personal digital assistant (PDA)
d. Main frame computer

5. ________ comes under functional classification of management Information systems.

a. Providing aid in decision-making
b. Giving necessary support
c. Bringing competitive strategies
d. Generating management related information
6. ________ provides a natural language processing capability to the Knowledge Base
System (KBS).
a. Machine readable knowledge base
b. Knowledge base
c. User interface
d. Inference engine

7. Which of the following behavioural factors over expectation was observed in most of the
early intelligent systems implementation?
a. Decision styles
b. Organisational expectations
c. Organisational climate
d. Need for explanation
8. ________ is a very powerful means of managing and controlling various activities and
decision-making processes.
a. Inventory system
b. Control system
c. Information system
d. Manufacturing system

9. In which of the following Scott Morton levels of complexity, IS reconfigured within

business function to reduce costs, improve service?
a. Internal integration

b. Localised exploitation
c. Business process redesign
d. Business network redesign

10. Which of the following success and failure factors management must be sensitive to the
reservations of the employees regarding BPR?
a. IT application
b. Training and education
c. Resistance to change
d. Collaborative environment

11. Which of these following systems facilitate the coordination of material, financial and
information flows in the supply chain?
a. IS system
b. RFID systems
c. ERP systems
d. SIS system

12. Object modelling generates an ideal model of the business process and must be converted
to a ________ model.
a. Excellent
b. Strategic
c. Real
d. Abstract
13. In which of the following strategy, there can be a delay in fixing the problems leading to
disruption of work and causing inconvenience to many?
a. Direct cutover strategy
b. Parallel strategy
c. Pilot strategy

d. Phased approach strategy

14. ________ feasibility measures the practicality of a specified technical solution.

a. Operational
b. Economic
c. Technical
d. Schedule

15. In systems design ________ will list out the type of data input, the nature, and the size
and source documents.
a. Development
b. Output design
c. Input design
d. Testing
16. ________ information is used by section officers.
a. Operational
b. Decision support
c. Functional Managerial Knowledge
d. Organisational

17. In ________ phase of system selection and acquisition, If the software requires
modification to enable the business process then it is customised accordingly before
testing.
a. Definition
b. Short listing of vendors
c. Build
d. Testing

18. ________ e-commerce applications use EDI over the secure virtual private network.

a.
b.
c.
d.

C2C (Customer to Customer)

C2B (Customer to Business Organisation)
B2C (Business Organisation to Customer)
B2B (Business Organisation to Business)

19. The ________ team is also responsible for planning and jointly testing the
implementation.
a. Development
b. Consulting
c. Testing
d. Management

20.
a.
b.
c.
d.

ERP's main goal is to ________ data and processes from all areas of an organisation
Duplicate
Manipulate
Integrate
Create

21. ________ system aids in tracking changes to inventory, activating order, invoices and
other documents required for smooth business transactions.
a. Analytical CRM systems
b. Supply Chain Management (SCM)
c. Enterprise Resource Planning(ERP)
d. Electronic data interchange(EDI)

22. Which among the software modules of ERP system includes costing, billing, activity
management, time, and expense?
a. Project
b. Financials
c. Manufacturing
d. Human resources

23. Which of the following function help an organisation go live with their new system, with
product training, workflow and improve ERP's use in the specific organisation?
a. Support services
b. Process preparation
c. Consulting services
d. Customisation services

24. ________ focuses on researching on how the human brain does work and how human
beings imagine.
a. Cognitive science
b. Robotics
c. Natural interfaces
d. Artificial intelligence

25.
a.
b.
c.
d.

The components of an ________ system include software modules and knowledge base.
Expert
Decision support
Neural Networks
Artificial intelligent

26. ________ programme is concerned with processes of knowledge related to a specific

problem.
a. User interface
b. Explanation
c. Rapid restructuring
d. Inference engine

27.
a.
b.
c.
d.

________ models are used to determine optimal resource allocation.

Mathematical
Non-linear programming
Linear programming
Verbal

28.
a.
b.
c.
d.

In ________ business model a customer act as seller, a business firm act as buyer.
C2C: Customer to Customer
C2B: Customer to Business Organisation
B2B: Business Organisation to Business
B2C: Business Organisation to Customer

29. Which of the following business model provides a marketing platform where buyers and
sellers can meet to exchange information, negotiate and place order for delivery ?
a. Online Service
b. Transaction Process
c. Content Selling
d. Online Marketing

30. The ________ is a website dedicated to a specified class of items where focus is on
information about the items.
a. Forums
b. Blogs
c. Wikis
d. Portal

31.
a.
b.
c.
d.

________ is conducted on telephone network using speaker phones.

Voice conferencing
Video conferencing
Electronic meeting
Mobile conferencing

32. ________ makes use of groupware technology on Internet platform for faster response
processing.
a. E-Communication
b. E-business
c. E-commerce
d. E-collaboration

33. ________ is responsible to make viewer analysis in terms of visits to website, areas
visited and business.
a. Web administrator
b. Web analyst
c. Web developer
d. Web designer

34.
a.
b.
c.
d.

Which of the following decision are based on certain rules and methods guidelines?
Programmed decision
Non-programmed decisions
Complex decisions
Rational decision

35. Which of the following analysis helps to understand the significance of variable in decision
making and improves the quality of decision making?
a. What if analysis
b. Goal seeking analysis

c. Sensitivity analysis
d. Goal achieving analysis

36. The ________ systems are deterministic and rule based, therefore, the design needs to
have limited flexibility.
a. Open
b. Expert
c. Knowledge-based
d. Closed

37. In which of the following decision making model employed in organisations, supply and
demand should be met and cost associated with that also should be taken into account?
a. Assignment model
b. Transportation model
c. Linear programming model
d. Critical Path Method (CPM)

38. ________ manager will always opt for the best and therefore will be enterprising in every
aspect of decision making.
a. Efficiency-oriented
b. Achievement-oriented
c. Task-oriented
d. Quality-oriented
39. Which of the following barrier is categorised under people in the organisation ?
a. Security
b. Loss of power of possession
c. Resistance to change
d. Storing of knowledge

40. ________ models is used to find out whether the performance is as per the proposed
plans and analyse the deviations.
a. Budgeting
b. Break-even analysis
c. Corporate
d. Cash budgeting
41. In ________ business model a customer act as seller, a business firm act as buyer.
a. C2C: Customer to Customer
b. C2B: Customer to Business Organisation

c. B2B: Business Organisation to Business

d. B2C: Business Organisation to Customer
42. Which of the following business model provides a marketing platform where buyers and
sellers can meet to exchange information, negotiate and place order for delivery ?
a. Online Service
b. Transaction Process
c. Content Selling
d. Online Marketing
43. Which of the following analysis helps to understand the significance of variable in decision
making and improves the quality of decision making?
a. What if analysis
b. Goal seeking analysis
c. Sensitivity analysis
d. Goal achieving analysis
44. The ________ systems are deterministic and rule based, therefore, the design needs to
have limited flexibility.
a. Open
b. Expert
c. Knowledge-based
d. Closed
45. Which of the following barrier is categorised under people in the organisation ?
a. Security
b. Loss of power of possession
c. Resistance to change
d. Storing of knowledge

46. ________ models is used to find out whether the performance is as per the proposed
plans and analyse the deviations.
a. Budgeting
b. Break-even analysis
c. Corporate
d. Cash budgeting

47. ________ survey is the simplest, most inexpensive way to gather customer opinions and
preferences.
a. In-person
b. Online
c. Mail
d. Telephone

48. Which among the following job is connected with the implementation of technology in the
projects and coping up with the back office functions?
a. Chief Information Officer
b. Chief Executive Officer
c. Chief Operating Officer
d. Chief Technology Officer
49. ________ is in charge and solely responsible for effective implementation of information
system.
a. Chief Information Officer
b. Chief Technology Officer
c. Chief Executive Officer
d. Chief Financial Officer

50. ________ is a way to build a well-rounded IT presentation.

a. P2P benchmarking
b. Balanced scorecard methodology
c. Performance evaluation system
d. Off-site back up mechanism

Section B- 2 Marks Questions- 25 Questions

51. Which of the following are the reasons for the importance of MIS in business?
1. Globalisation of businesses
2. Strategic and end user support
3. Business Intelligence
4. Humongous amount of data processing
a. Options 1 & 2
b. Options 1 & 4
c. Options 2 & 3
d. Options 1 & 3

52. Consider the below mentioned statements.

1. MIS assembles, processes, stores, retrieves, evaluates, and disseminates information.
2. With the help of modern arithmetic, statistics or simulation, MIS can predict business
trends using historical data as a base.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False
c. 1-True, 2-False
d. . 1-False, 2-True
53. Which of these following options are the special features of object modelling ?
1. Polymorphism

2. Inheritance
3. Encapsulation
4. Neural network
a. Options 1 & 2
b. Options 1 & 4
c. Options 2 & 3
d. Options 1 & 3

54. Consider the below mentioned statements.

1. Information system implementation involves several problems of different magnitudes.
2. System implementation should be halted even while facing several problems.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False
c. 1-True, 2-False
d. 1-False, 2-True
55. Consider the below mentioned statements.
1. The use of IT in an organisations strategic planning and application increase the
coordination costs by increasing the costs of accumulating, storing and communicating
information.
2. The performance of an enterprise are affected by changes in the standard of the product,
environmental controls, restrictions on entry to the market, and trade barriers.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False
c. 1-True, 2-False
d. 1-False, 2-True

56. Which of the following options are competitive advantages that an organisation can seek
?
1. Sustainable
2. Functional
3. Profitable
4. Contestable
a. Options 3 & 4
b. Options 1 & 4
c. Options 1 & 2
d. Options 1 & 3
57. Which of the following options are the tools used by organisations to reengineer business
process.
1. Technology enabled engineering
2. Collaborative environment

3. Clean state redesigning

4. IT application
a. Options 1 & 3
b. Options 2 & 4
c. Options 1 & 4
d. Options 1 & 2

58. Consider the below mentioned statements.

1. In re-engineering the existing IS analysed using its program code manually or using
software.
2. A business process is a set of activities undertaken by the organisation to accomplish an
economic activity.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False
c. 1-True, 2-False
d. 1-False, 2-True
59. Consider the below mentioned statements.
1. The strategic plan of the organisation is to be mapped to the MIS strategic plan.
2. The choice of information technology is both a strategic business decision and a financial
decision.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False
c. 1-True, 2-False
d. 1-False, 2-True

60. In designing a system, the ________ and ________ needs are listed separately and
clearly.
a. Resource, quality
b. Technical, information
c. Resource, information
d. Technical, quality
61. Which of these following are the major issues involved in organisation for development of
MIS?
1. Underestimating the complexity in the business systems.
2. Maintenance of MIS service level at an appropriate level
3. Lack of administrative discipline in following the standardised systems and procedures.
4. Whether the MIS function should be centralised or a decentralised activity.
a. Options 1 & 2
b. Options 2 & 4
c. Options 2 & 3

d. Options 1 & 3
62. Consider the below mentioned statements.
1. The functional information generated yearly aids in understanding trends and facilitates
comparison with respect to time.
2. Organisations use functional managerial information in planning, budgeting, and
controlling the operations of the function.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False
c. 1-True, 2-False
d. 1-False, 2-True

63. The major issue in organisation for development of MIS is allocation of ________ and
________ resources.
a. Hardware, software
b. Implementation, maintenance
c. Software, maintenance
d. Hardware, implementation

64. Consider the below mentioned statements.

1. Many organisations outsource IS development to reduce development cost, acquire a
superior quality software and trim down the requirement for internal IS specialists.
2. Operational information may cut across functional boundaries of the organisation.
State True or False:
a. 1-False, 2-False
b. 1-True, 2-True
c. 1-True, 2-False
d. 1-False, 2-True
65. An ERP system can be implemented by large manufacturing houses to ________ and
________ enterprises .
a. Small, medium
b. Medium, startup
c. Large, startup
d. Small, large
66. Consider the below mentioned statements.
1. CRM system is incapable of acquiring its customers interaction with competitors.
2. Service oriented architecture decreases the organisations agility and flexibility to serve
quickly changing customer needs and face intense competition.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False

c. 1-True, 2-False
d. 1-False, 2-True

67.
1.
2.
3.
4.

Which among the following are the advantages of SCM System?

Improves speed to market
Improved customer service
Improves the accuracy of order processing
Lower costs

a. Option 1 & 2
b. Option 2 & 3
c. Option 1 & 3
d. Option 1 & 4
68. Expert system software package includes ________ programmes and ________
programmes.
a. User interface, explanation
b. Interface engine, rapid restructuring
c. Explanation, testers
d. Rapid restructuring, user interface

69. Consider the below mentioned statements.

1. Software as a Service (SaaS) is software delivery model where the application including
database is installed on the data centre owned by the service providers.
2. If internet gets disconnected then SaaS application can be used.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-False
c. 1-True, 2-False
d. 1-False, 2-True
70. ________ and ________ are the basic subjects of robotics.
a. Hardware, software
b. Implementation, maintenance
c. Software, maintenance
d. Engineering, physiology
71. Consider the below mentioned statements:
1. By examining how IT organisations allocate scarce resources, it is possible to infer what
their priorities are.
2. By comparing actual money spent versus the budgeted amount, along with the cost of fulltime equivalents devoted to each process family, an enterprise can arrive at the
percentage of resources allocated to each group.
State True or False:

72.
1.
2.
3.
4.

73.
1.
2.

a. 1-True, 2-True
b. 1-False, 2-True
c. 1-False, 2-False
d. 1-True, 2-False
Which among the following does the CIO needs to do for the IT organisation to be
effective?
Deliver and implement new systems
Managing IT assets and infrastructure
Re-skill the IT organisation
Delivering operational services
a. Options 2 & 4
b. Options 1 & 2
c. Options 3 & 4
d. Options 1 & 3
Consider the below mentioned statements:
Attribute defines the object behaviour and is also referred to as procedures.
The contents of distributed database are periodically copied into other locations.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-True
c. 1-False, 2-False
d. 1-True, 2-False

74.
1.
2.
3.
4.

Which among the following are the advantages of Database management system?
Complex database
Supports multiple views
Includes hardware and software start-up costs
Integrity can be maintained.
a. Options 2 & 4
b. Options 1 & 2
c. Options 3 & 4
d. Options 1 & 3
75. Consider the below mentioned statements:
1. Software control is designed to assure that right data is being processed.
2. Check points help in building an audit trial.
State True or False:
a. 1-True, 2-True
b. 1-False, 2-True
c. 1-False, 2-False
d. 1-True, 2-False

Section C
MQP Management Information System

Applied Theory Questions

(Students need to answer all questions of this section)

Sl.
No.

Questions

Marks

1.

Elaborate Object Oriented BPR

( 10 Marks)

2.

Explain the different information types with its users and suitable example

(10 Marks)

3.

Read the following case study thoroughly and answer the following questions:

10 Marks

Consider the below scenario on BUSINESS ETHICS

From the Greek work ETHOS, the word ETHICS comes into existence in English
language, which means the behavioural pattern of the general people which
includes conduct, character, etc.
The activities of the general people are governed by three laws namely:
a.

Personal law or individual law

b.

Society law

c.

God`s law or nature`s law.

The people activity and the behaviour patterns are decided by any of the three laws
mentioned above and it is seen as right or wrong as per the laws.
However, in the case of business, ethics is referred to as behaviour of the business
people or business activities which should satisfy the society law.
Immoral activities of these business people will be viewed by the society and
recognition is ignored by the society.
Conducting a business with loyalty to the government, nation, society by not doing
any unfair activities such as tax evasion, exhibiting the secrecy of the business to
others which are confidential are some of the behavioural patterns of business
ethics.
Discussion Questions:
If you are a businessman how will you safeguard the secrets of the business? What
are the different types of approaches and explain with an example
4

Particulars
There are

Plan A

Investment in Rs. Million

2.1
Savings/ gain per year in Rs. 0.5
Million = S

2.6
0.75

No. of years savings or gain 7

would occur = T

Discount Rate = i

15%

15%

(10 Marks)

Plan B
two

investment plans in the market whose details are given below based on which you
need to decide which investment plan you need to select. Suggest which investment
plan you prefer and why?