Sheryl L.

Mills

1975 E. Apache Blvd. Apt. 223

Tempe, Arizona 85281
480-968-7176

Objective: Seeking a new challenge as a Customer Service Representative in

a progressive company that offers room for advancement.

Accomplishments:

Teamwork
Communications
Planning
Marketing
Training
Computers
Secretarial
Writing

Experience:

On Demand Courier Phoenix, Arizona

Independent Contractor Courier, Customer Service, Advertising 01/07 to 10/07
• Was instrumental in customer care.
• Received customers' instructions from dispatcher, and selected standard
message supplied by service.
• Recorded customers' personalized message on form, using typewriter or pen.
• Successfully handled package pick-up and delivery.
• Traveled to destination, using vehicle, maps and customer instructions.
• Located recipient of message and performed routine, basing time frame of routine
on recipients' reaction.
• Successfully advertised to potential clients while performing daily activities.

Hot Shot Delivery Phoenix, Arizona

Independent Contractor Courier, Customer Service 07/05 to 12/06
• Was instrumental in customer care.
• Received customers' instructions from dispatcher, and selected standard
message supplied by service.
• Recorded customers' personalized message on form, using typewriter or pen.
• Successfully handled package pick-up and delivery.
• Traveled to destination, using vehicle, maps and customer instructions.
• Located recipient of message and performed routine, basing time frame of routine
Sheryl L. Mills Page 2

on recipients' reaction.

Wal Mart Phoenix, Arizona

Cashier, Customer Service 11/04 to 07/05
• Operated cash register to itemize and total customers' purchases in stores.
• Trained new employes in customer service on the registers.
• Was instrumental in helping customers with there purchases.
• Responsible for all cash handling done on my register.

Staples Direct Phoenix, Arizona

Delivery, Customer Service, Secretarial 07/02 to 02/04
• Delivered Staples products to various customers and business', paying special
attention to customer service.
• Answered phones, and worked with various individuals and customers on
account resolutions.
• Used alpha-numeric look-up on the computer to further assist with customer
resolutions.
• Assisted other employes via nextel phones with delivery issues using the above
mentioned process.

Jet Connection Phoenix, Arizona

Independent Contractor Courier, Customer Service, 03/1997 to 07/02
Notary, New Account Set Up
• Was instrumental in customer care.
• Received customers' instructions from dispatcher, and selected standard
message supplied by service.
• Recorded customers' personalized message on form, using typewriter or pen.
• Successfully handled package pick-up and delivery.
• Traveled to destination, using vehicle, maps and customer instructions.
• Located recipient of message and performed routine, basing time frame of routine
on recipients' reaction.
• Instrumental in pricing, and creating new accounts as a Notary Republic.

Education:

Jamestown Business College Jamestown, New York

Office Administration 1988
• Significant courses included: Typing, Dictation, Accounting, Computers, Business
English, Business Math

Other:
• Work well in a high pressure environment.
• Trained in all areas of customer service.
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• Thorough understanding of customer service.

• Strong background in all phases of customer service.
• Talented in speaking with others.
• Scheduled new account for Jet Connection as a Notary.
• Self-motivated and assertive.
• Received numerous incentives for high quality customer service.
• Quickly learn procedures and methods.
• Proficient in all facets of customer service.
• Professional demeanor.
• Pleasant speaking voice.
• Over 15 years experience in customer service.
• Honest, friendly, outstanding communication skills.
• Friendly - can get along well with others.
• Familiar with computer software.
• Excellent communication, interpersonal and organizational skills.
• Enjoy working with people.
• Efficient and courteous.
• Effective communication skills, both written and verbal.
• Dependable - can work without supervision.
• Demonstrated accuracy, attention to detail and ability to work
well in team environment.
• Demonstrated ability to work effectively with clients.
• Computer literate - can quickly learn new software.
• Committed to assisting others.
• Cheerful personality.
• Capable of handling multiple projects concurrently.
• Adept at both oral and written communication. Interact
effectively with individuals of all levels.
• Achieved consistent client satisfaction.
• Able to work independently.
• Able to recognize client needs, and meet them.
• Able to please customers under all circumstances.
• Able to communicate and interact effectively with individuals of
all levels.

References: Available upon request.