Professional Documents
Culture Documents
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New Disability Living Service established to assess and support disabled and
infirm customers to be resettled into suitably adapted homes, have adaptations
completed and sustain independent living.
Pre-tenancy assessments, support, advice and training service introduced for
new tenants.
Continue to fund a tenancy support team (currently 20 FTEs) to deliver pretenancy, resettlement and on-going early help interventions and support to
c2500 households pa.
18 neighbourhood plans developed and being delivered in partnership with a
wide range of partners and communities across Oldham.
Specialist legal and enforcement team of 7 FTEs established to deal with ASB
and breaches of tenancy.
Respect Our Communities, New Innovations Funding and Tenant Participation
Grants of 150k pa provided to community groups for self-help initiatives and
15 community centres provided and supported.
Provision of specialist community engagement team of 8 officers working
across all Oldham neighbourhoods.
Corporate Sponsors of Oldham On The Map including Oldham Pride, Sports
and Business Awards and the Mayors Ball. Joint main sponsors of Oldham
Gardening Competition.
28 apprentices, 4 traineeships, 1 graduate trainee, 1 special need internship,
over 36 DWP work placement and over 60 work experiences provided. 43
customers helped into employment in 2015/16 to date.
Volunteering budget of 40k pa provided and over 70 volunteers pa recruited,
trained, placed and supported with c30% pa gaining employment.
Specialist energy officer employed to help customers reduce their energy bills
and combat fuel poverty.
56 Digital Champions recruited and trained to support local communities utilise
digital services, 6 digital hubs set up and/or supported and 75 PCs donated to
community groups.
Customer satisfaction improved with services to between 82-85%, with
neighbourhoods to 85% and with improvement works to over 87%.
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Allocations
Anti-social behaviour
Environmental Improvements and Fencing
New Initiatives and Successes
2. Allocations
The Allocations Policy is an Oldham Council Policy which Council officers review,
consult and develop with registered housing providers and other stakeholders. This
determines, under the 2013 Common Allocations Framework, how all the Boroughs
registered providers part of the agreement (which is all the major RPs except Places
for People) will seek to allocate and let their homes using this allocations policy and
the choice based lettings system the council currently uses.
Oldham Housing Investment Partnership (OHIP) have an allocations sub group which
constantly monitor the policy and the outcomes it produces. This seeks to improve
both the policy and its operation to better achieve the agreed aims and objectives,
better meet housing needs and ensure a better use of the housing stock. Oldham
Council officers are key members of this sub group.
This group led a review in 2015 of the current choice based lettings system and how it
operates and recommended some major changes to Oldham Council to consider.
These recommendations were largely accepted and work is currently in progress
reviewing and changing the allocations policy to meet changes in Government policy
and legislation and to meet the requirements of the choice based lettings review. A
report is being presented to Oldham Council on the proposed allocations policy and
changed choice based lettings process in February 2016.
A number of changes are highlighted as part of this review. In particular, it is
proposed to change how social housing is advertised and allocated by:
Identifying those applicants who have a housing need and registering them
on a Housing Needs Register and
Holding a pool of properties for those customers with no housing need
which will operate on a first come first served basis. Households in housing
need would also be allowed to bid for these properties.
The new proposals will provide the Council and its partners with a clearer focus to
support households in housing need. It will also support co-operative principles in
encouraging households to take greater responsibility when making bids and will
encourage new customers to consider accessing social housing. The proposals will
encourage more WorkingXtra eligible households who are working, have a
First Choice Homes Oldham
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2.2
To undertake this process and to provide advice and support to these new
customers (and for those requiring it on an on-going basis) we have a specialist
Support and Well-Being Team (20 FTEs) within the Housing and Advice Service.
We similarly have a small team (2 FTEs) supporting homeless households in
temporary accommodation to be successfully rehoused and settled and to prevent
repeat homelessness
They are able to offer help and support covering welfare rights and benefits,
budgeting skills, setting up bank accounts and electronic payments, tenants
responsibilities and running a tenancy, setting up a new home (eg
furnishings/utilities), applying for discretionary housing payments and local welfare
provision, dealing with any safeguarding, health, education, training and
employment issues and to make appropriate referrals to other support services.
This is good practice and helps prepare applicants to be good tenants.
In addition we provide specialist Disability Living Services to help match, advise
and support those customers with disability needs who require adapted homes. It
provides a Common Access Point for those vulnerable customers requiring
residential supported accommodation or to move from residential supported homes
into supported general needs homes. In 2015 we advised and supported over 530
disabled customers including over 170 being rehoused into adapted homes and a
further 189 having homes adapted for them. From February 2016 FCHO will be
partners in the OHIP wide Aids and Adaptations Protocol. We also supported over
400 vulnerable customers requiring residential supported accommodation or to
move from it.
We also provide on-going Tenancy Support Service for those requiring continual
support to sustain their tenancy (eg many older or lower level vulnerability
customers). Over 350 customers received this service in 2015.
We currently have a contract with CAB to provide tenants in debt with advice and
support.
We complete a new tenancy visit to all new tenants within 4 weeks of them moving
in to ensure all the issues they have are identified and addressed. Over 85% of
these visits are successfully completed.
We currently have over 10000 applicants on the Oldham rehousing register with
about 4000 of them with a recognised priority housing need and 6000 without a
priority housing need. In 2015/16 to date (9 months) 925 homes have become
vacant, 2369 offers of accommodation been made and 1224 have been refused
(over 50%). Only in 17 of these refusals (0.01% of all refusals or 0.001% of all
applicants) has the applicant stated this was because they were unable or
unwilling to provide 2 weeks rent in advance. We have a process in place whereby
this requirement can be reviewed in urgent rehousing cases whereby individual
arrangements can and often are put in place.
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3. Anti-Social Behaviour
FCHO have for a long time had an anti-social behaviour policy in place which has
been developed in consultation with customers and other stakeholders (including
the Council and Police) which meets all legal requirements and complements and
reinforces the Oldham Partnerships Community Safety policies and processes.
The policy was reviewed again to ensure we incorporate the legislative changes
introduced in the 2014 Anti-Social Behaviour Act.
3.1 Anti-Social Behaviour Prevention and Mediation
In our policy we aim to prevent anti-social behaviour wherever possible by working
effectively with customers, communities and partners. Where it does occur we
investigate all reports of anti-social behaviour as early as possible to help nip any
problems in the bud and intervene early. Where appropriate we have a contract
with specialist mediation providers and other support services to help resolve
issues.
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FCHO cannot and does not work alone in resolving all or even most anti-social
behaviour problems within its tenants and neighbourhoods. Many of the problems
can be related to owner-occupiers, private renters, visitors to the neighbourhood,
criminality issues, substance abuse and mental health problems, other vulnerability
and parenting issues, domestic abuse etc where we have to work closely with a
wide range of other agencies.
As such FCHO are active partners and contributors in many inter-agency
partnerships including the Oldham Community Safety Partnership, the Community
Tensions Reporting and Management Group, hate crime, multi agency public
protection arrangements (MAPPA), multi-agency risk assessment compact
(MARAC), domestic violence, SPOTLIGHT, Troubled Families, Multi Agency
Safeguarding Hub (MASH), Child Sexual Exploitation (ROSE) partnerships. We
work with a wide variety of enforcement and support agencies to deliver on our
work to prevent, reduce and effectively deal with anti-social behaviour.
4.
Environmental Improvements
Customers can report fencing repairs through our Service Centre on 0161 393
7117. If the repair is of a health and safety nature then an order will be placed with
our Property Care department to attend and carry out any necessary repairs.
Should the repair not be deemed as a Health and safety issue the details of the
repair requirements are recorded and where necessary an inspection is carried out
to establish the full extent of the work required. These jobs are then placed into
work packages which will be included in future planned programmes or delivered
by our Property Care Department in a programmed manner.
In 2015/16 we have already completed 3 pilot schemes on communal works
including new entrances and door entry phones systems, new flooring and wall
coverings, new lighting and signage, new rubbish disposal arrangements etc. Work
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has now commenced across most areas fo the borough including Alt, Roundthorn,
Sholver, Littlemoor, Derker, Coldhurst, St Marys, Burnley Street, Barker Street,
Failsworth, Hollinwood, Glodwick, Werneth, Busk, North Chadderton, Higginshaw,
Egerton Street, Royton, Shaw and Saddleworth. Works will be concluded in
2016/17 to these areas and all other areas not in the 2015/16 works will commence
and be concluded.
We are also currently delivering wider environmental improvements across several
FCHO estates including Coldhurst, St Marys, Barker Street, Alt, Roundthorn,
Derker, Waterhead and Central Chadderton. This programme will result in c28m
being invested in environmental work to our flats and houses over the next 5 years.
The programme includes improvements to boundary fencing, gates, and footpaths
to houses and communal spaces surrounding our flats and maisonettes.
5.
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Plans are being developed to build c100 new homes in next 2 years and a
further c200 homes by 2020.
A new 2m town centre depot on the Meridian site is being planned and
tendered to be built and opened by 2017.
A new hospital discharge officer to be funded and employed. To commence
work at Royal Oldham Hospital in April 2016.
FCHO and our health work has been featured by the NHS Alliance at national
conferences an ITN DVD of this has been made and now features on NHS
Alliance website.
Investors in People Gold Award retained and improved and the related Health
and Well Being Award granted. Now 54 in the top 100 of the UK Best
Companies. We are an accredited Living Wage Employer.
Commenced new Get Oldham Working project to provide 20 paid 6 month
employment placements
Currently we have 14 apprentices currently working plus FCHO plus 9
apprentices with our main contractors. We also provided 28 Job Centre Plus
work placements and 8 student placements and 16 of these have since gained
employment. We have recruited, trained and placed another 66 volunteers of
which 32 have since gained employment over the last 12 months.
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