Shawn Stemen

Washington, D.C.

517.437.3685

shawn.stemen@gmail.com

Summary
Senior information architect with extensive visualization experience. I work closely with clients to
create documentation and visualizations that clarify and capture business requirements, discover
and state usability, user experience, and strategic goals; define measurable outcomes; and
ensure success by designing user interfaces that provide the proper information to defined user
audiences so they can achieve the goals of the business.

Work Samples are available to view or download at: http://goo.gl/eq4OMn

Skills
User Experience Design, Information Visualization, and Information Architecture

Wire-frame drawings and prototypes (in iRise and Visio) that convey the essentials
of a design in a way that is useful to the business and web design teams.

Simulations that demonstrate site functionality, navigation, and user experience.

Responsive web sites that display on Mobile, Table, and Desktop platforms.

Functional Specifications (in MS Word) that detail complex processes so designers

and developers share an understanding the design to be implemented.

Site maps and wire-frame drawings (in Visio) that clearly visualize web site
navigation, page structure, and content presentation.

Requirements documents (in MS Word) that capture business mission, vision, and
goals and relate them to specific aspects of web applications and web content.
Design Tools

iRise Studio and Definition Center, successfully completed iRise training in 2007.

Axure, interactive wireframes and mock-ups, used since 2012.

Visio and MS Office Suite, used for over 15 years.

Professional experience
VOIGHT, PETERS, DUMOUCHELLE Visualization Modeler- iRise (Nov 14 present)
Washington, DC
Information visualizations in support of web site design and development, including

Developed iRise simulations.

PERFICIENT, INC. Lead Business Consultant, UX Architect (Nov 10 Apr 14)
Irvine, CA and Livonia, MI (Detroit Area)
Completed multiple projects for FordDirect including

Developed wire-frame drawings and fully functional UX simulations in iRise of a

proposed vehicle search tool. The team used this visualization to conduct usability
testing of the proposed site.

Wire-framed a fully functional UX simulation of a proposed vehicle comparison tool.

The team used this visualization to conduct usability testing of the proposed site.

Developed a functional UX simulation used successfully in usability testing to

improve application design while following corporate interface standards.

Wire-framed the Lincoln Concierge service to support testing and development.

Documented IA and UX of new and functional redesign projects.

Worked with team to ensure that the user experience was of the highest quality.
Successfully implemented web sites or prototype web sites in support of usability testing for:

Information Architecture of QuickLane.com redesign, a responsive web site for

Mobile, Tablet, and Desktop

Supported usability testing of site search by providing a working iRise prototype

Gathered stakeholder requirements to improve marketing support tools for XD

Helped develop, conduct stakeholder interviews, and present results to management

on multiple user interface and user experience design projects.

Storyboarded wire-frame drawings using Visio to capture improved user experience

for Hospital Corporation of America (HCA).
Storyboarded page flow for a corporate portal including log in, functional flows such
as find a doctor, and site maps in support of expanding site functionality.
Worked as a member of a team to ensure the usability of public facing web sites.

HAGERTY INSURANCE AGENCY, Information Architect, UX Architect (Jun 08 Oct 10)

Traverse City, MI
Initiated information architecture and user experience approach to in house web development.
Solely responsible for maintaining and expanding existing navigation and user experience on a
set of content managed web sites.

Translated ad agency visual design into a working Lifestyle web site. Worked with
developers to define and deploy new templates, presentations, and classifications.

Redesigned quote and application processes to improve new business UX.

Worked as a member of a team to improve internal processes and communication.

Improve the corporate web development and maintenance efforts. Encouraged
communication with content stakeholders to continuously improve content and
content presentation.
UNITED AIRLINES - User Experience Designer, (Jan 08 Jun 08)
Arlington Heights, IL (Chicago Area)
Designed, conducted, and reported on usability studies. Fully responsible for the testing process
and implementation.

Worked closely with business representatives to determine areas to test and specific
goals of testing.

Translated testing goals into interview scripts and activities that engaged users while
drawing out information related to the stated goals of the testing.

Developed prototypes as necessary to support usability interviews.

Presented results in slides and Morea video clips that related the testing to the goals
and supported the conclusions drawn from the testing cycle.

Conducted multiple test cycles over a four month period to help the business identify
areas to improve and approaches to implementing an improved user experience.
COMERICA BANK - Information Architect, (Jul 07 Jan 08)
Auburn Hills, MI (Detroit Area)

Responsible for maintaining and expanding existing content managed web site.

Worked closely with developers to define and deploy new templates, presentations,
and classifications.

Encouraged communication with content stakeholders to continuously improve

content and content presentation.

Defined and implemented new functionality, including publishing bank rate and fee
information dynamically for the first time.

Lead Information Architect on a $7.5M project to localize Comerica.com for Spanish

speaking customers.

Managed implementation of 21 suggested usability changes including adjusting font

sizes, making text more readable, adding disclosure links in site footer to bring the
site into compliance with Texas regulatory requirements.

Developed iRise simulations of all new functionality.

WHITTMANHART INTERACTIVE - Information Architect, UX Architect (Jul 05 Jul 07)
Philadelphia, PA

Lead Architect responsible for multiple, overlapping projects. Produced Site Maps
and Functional Specifications for new and existing web sites including:

Lead Architect on Tide.com redesign.

Defined, sold to clients, and deployed innovative Centocor.com navigation scheme.

Worked closely with Creative lead to present video assets in a clear and pleasing
way on Myinnerstate.com.

Maintained and expanded content and site map of Remicade.com.

User Experience lead, designed and conducted multiple rounds of usability testing.
Presented results to clients.

Designed and conducted several rounds of testing for St. Jude Childrens Hospital to
improve specific giving campaigns.
Work closely with Creative Lead develop and deploy web site navigation elements
that were usable, innovative, and visually interesting .

JP MORGAN CHASE & CO. - Customer Experience Lead, UX Architect (Sep 04 Jul 05)
Wilmington, DE

Customer Experience Lead on the Functional Gaps project to replicate existing

heritage Chase functionality on the Bank One platform.

Solely responsible for producing the Functional Specification of the process by which
users initiate a dispute of a credit card charge on-line. This process is now deployed
and initiates over 2.5 million transactions per month.

Created deliverables necessary to support the project including a Functional

Specification document, functioning prototype web site, and wire-frame drawings of
each page in the process.

Worked with Project Manager, Architecture Lead, Development Lead, and other
team members to assure project embodied all requirements and was completed on
time and within budget.
DAIMLER/CHRYSLER - Information Architect, UX Architect (May 04 Sep 04)
Southfield, MI (Detroit Area)

Information Architect on project to merge multiple auto financing web sites into one
consistent site usable by multiple vehicle lines of business.

Created deliverables necessary to develop, express, and present an information

architecture to clients from several lines of business, including web site navigation
specifications, site maps, and page wire-frames.

Heavy emphasis on creating web page wire frame drawings in Adobe Illustrator.

Member of a team of professionals entirely responsible for all aspects of project

administration and completion. Successfully completed project, meeting client
functionality and presentation goals, on time and within budget .
VETERANS ADMINISTRATION - Information Architect, UX Architect (Jun 03 May 04)
Ann Arbor, MI

Developed an information architecture strategy for the VAs National Center for
Patient Safety that enhanced search-ability of both Internet and intranet web sites.

Created deliverables necessary to define and present the strategy including site
maps and page wire-frames.

Supervised developers as we converted content for use with Interwovens content

management solution.

Developed a plan to administer a Harvard Innovations grant .

WASHTENAW COUNTY - Information Architect, UX Architect (Dec 01 Sep 03)
Ann Arbor, MI

Designed information architectures for City, Village, Township (Local Units), and
County web sites in Washtenaw County.

Created web site blueprints, site maps, and page wire-frames.

Managed client relationships to assure services were rendered quickly and met user
needs and expectations.

Converted content to Zope objects, wrote necessary DTML scripts .

MOLECULAR - Information Architect, (Dec 00 Aug 01)
Watertown, MA (Boston Area)

Designed information architectures for the new www.molecular.com web site and
Fortune 1000 clients.

Gathered usability requirements for deployment of Blue Cross/ Blue Shield of MA

site to support Non-credible business.

Conducted usability and user needs assessments.

Developed and presented information architectures and architecture strategies

based on user testing, content analysis, and the client business context.

Produced all documentation necessary to work and communicate with a multidisciplinary team responsible for end-to-end web site design, deployment, and
maintenance.

Produced site maps, user experience flow diagrams, and page wire-frames .

ARGUS ASSOCIATES - Project Manager / Information Architect, (Dec 99 Dec 00)

Ann Arbor, MI

Led teams of Information Architects in projects designing architectures for Fortune

100 clients and Internet startups.

Worked as member of team to ensure that 3COM web site properly responded to
spin-off of Palm.

Conducted usability and user needs assessments of web sites.

Conducted usability review of Alcatel.com and worked with clients to develop

strategy to respond to results.

Gathered user needs for improving AT&T intranet.

Justified additional phases on projects for eGreetings, 3COM, and AT&T.

Developed user and stakeholder interview scripts, conducted user interviews,

analyzed results.

Worked with team to define usability testing process for Argus.

Conducted multiple rounds of usability testing of eGreetings.com.

Deployed site improvements based on usability study results.

Developed and presented information architecture strategies and recommendations

based on user and stakeholder interviews.

Education
School of Information, University of Michigan, M.S. Information, 1999
Specialization endorsement in Information Economics, Management, and Policy (IEMP).
Extensive coursework in Human / Computer Interaction.
Coursework in Information Visualization with Prof. George Furnas.
Tulane Law School, Tulane University, J.D., 1988
Harvard College, Harvard University, A.B. in Sociology, 1981