Template for Project INC Crea

**This template is not used for BAU INCs (sites operationally accepted) and project installation

Problem Statement :
(Should not be a single line)
Project Name
Impact
ORCA Status
Service Affecting?
Requested by
INC requested /Fault date &
Time
MSL ID
Sector/cell

440143 Kurrarwa Replacement - Sector 2 LB TMA alarm

TU alignment
Phase Name (if known)
Major
Urgency
Site/TU on AIR, Not Yet Submitted for ORCA 7.5/ORCA 8.0
No
RF Underlying Issue?
Thomas Ward
Assign to
5/9/2016 8:16

Technology

440143

Huawei ID
CR/INC details

Logs /screen shots (to be

attached) as a Proof
RTWP
RTWP Screen shots

See B

NO

RTWP Values

If Req

All Information in BOLD are mandatory, If not provided, request will be REJECTED.

See below alarm snapshot

or Project INC Creation

d) and project installation issues for sites not yet submitted to ORCA (use NRS Tasks)

ctor 2 LB TMA alarm

e Name (if known)

Urgency
r ORCA 7.5/ORCA 8.0
Underlying Issue?
Assign to

Low
Yes

Activation
Priority
P4
PKE Ref

Technology

U900/L850

Huawei ID
CR/INC details

440143

See Below

RTWP Values

-98
If Required

request will be REJECTED.

none

SMR or Activation
Refer Sheet2 for P1-P4 Details

eJV Fault Restoration KPIs & S

Priority

KPI

P1 - "Critical"

4hrs

P2 - "High"

12hrs

SLA
90% of faults resolved in this timeframe

90% of faults resolved in this timeframe

P3 - "Low"

72hrs (3 days)

100% of faults resolved in this timeframe

P4 - "No"

240hrs (10
days)

100% of faults resolved in this timeframe

eJV Fault Restoration KPIs & SLAs

Definition
Multiple cells down or major service impact on more than 2 cells

Single cell down or major service impact on 1 cell

Low service impact

No service impact (Alarm etc)

Escalation
n/a
Escalation automatic upon any of the below conditions:
- 20 child tickets - metro site
- 5 child ticket - rural site
- Critical site (Optus)
- Platinum site (VHA)
Escalation automatic upon any of the below conditions:
- 5 child tickets - metro
- 1 child ticket - rural site
- Critical site (Optus)
- Platinum site (VHA)
n/a

Priority
P1
P2
P3
P4

Options
PhASE
Site/TU on AIR, SubmiSMR

Service Affecting?
YES

Site/TU on AIR, SubmiActivation

NO

Site/TU on AIR, Not Yet Submitted for ORCA Partial

Site/TU not yet on AIR, Submitted for ORCA 8.0 SMR (Standard Process is to raise
Site/TU on AIR, ORCA Accepted (Follow BAU INC Management Process instead)

andard Process is to raise this as a Task in NRS and not an INC)

ement Process instead)