Trim - Req Id

C_CCC_ PNP_ NA_O_012_58

C_CCC_ PNP_ NA_O_012_60
C_CCC_ PNP_ NA_O_012_61
C_CCC_ PNP_ NA_O_012_62
C_CCC_ PNP_ NA_O_012_63
C_CCC_ PNP_ NA_O_012_64
C_CCC_ PNP_ NA_O_012_65
C_CCC_ PNP_ NA_O_012_66
C_CCC_ PNP_ NA_O_012_67
C_CCC_ PNP_ NA_O_012_68

Report PathResource
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan
Dashboard Kalyan

C_CCC_ PNP_ NA_O_012_69

Dashboard

Kalyan

C_CCC_ PNP_ NA_O_012_70

C_CCC_ PNP_ NA_O_012_71
C_CCC_ PNP_ NA_O_012_72

Dashboard
Dashboard
Dashboard

Kalyan
Kalyan
Kalyan

C_CCC_ PNP_ NA_O_012_73

C_CCC_ PNP_ NA_O_012_74

Dashboard
Dashboard

Kalyan
Kalyan

C_CCC_
C_CCC_
C_CCC_
C_CCC_

Dashboard
Dashboard
Dashboard
Dashboard

Kalyan
Kalyan
Kalyan
Kalyan

PNP_
PNP_
PNP_
PNP_

NA_O_012_75
NA_O_012_76
NA_O_012_78
NA_O_012_79

Report Name
SR Enhancement
SR Enhancement
SR Enhancement
SR Enhancement
SR Enhancement
SR Enhancement
SR Enhancement
SR Enhancement
SR Enhancement
SR Enhancement

Reports
Reports
Reports
Reports
Reports
Reports
Reports
Reports
Reports
Reports

English
English
English
English
English
English
English
English
English
English

Daily - # of 1st time Re-% of Pending SRs Daily view

Daily - Received SRs Daily view
Daily -Total Pending SRs Daily view
Daily - Pending SRs- Owner and Group Wise
New SR Detailed Report Close Date
Daily -Pending SR's Statistics with in SLA
Daily - Pending SR's Statistics Exceeding SLA
Detaild Report of New SR
Daily - Total Pending SRs Exceeding SLA in a Day
Daily - Total % of Pending SRs Exceeding SLA in a Day

SR Enhancement Reports English - Daily - Pending SRs exceeding SLA Statistics - Daily btn 100-200
SR Enhancement Reports English - Daily - Pending SRs exceeding SLA Statistics - Daily btn 200-300
SR Enhancement Reports English - Daily -Pending SRs exceeding SLA Statistics - Daily > 300
SR Enhancement Reports English - Daily - Total Closed SRs Per Day
SR Enhancement
SR Enhancement
SR Enhancement
closed date
SR Enhancement
SR Enhancement
SR Enhancement

Reports English - Daily - Total # Of Closed SRs per day with SLA Violation
Reports English - Daily - SRs Opened on a selected date
Reports English - Daily -SRs closed on same day it was opened and SRs Opened prior to the
Reports English - Daily - Re-Open SR's closed within SLA and Above SLA
Reports English - Daily - Total Pending SRs Daily view
Reports English - Top 5 Complaints (Dashboard 5)

Status
Done
Done
Done

Report Actual Name

Re-Open SRs First time reopen comments
Received SRs customer view Daily Prompt

Done
Done
Done
Done
Done
Done

Detailed report of New SR with Closed date

Open SRs Statistics - Daily with in SLA
Open SRs Statistics - Daily Exceeding SLA

Total open SRs- Daily view

Detailed report of New SR

Total Open SRs exceeding SLA- Daily view

% of open SRs exceeding SLA- Daily view

Done

Open SRs exceeding SLA Statistics - Daily btn 100200

Done
Done
Done

Open SRs exceeding SLA Statistics - Daily btn 200300

Open SRs exceeding SLA Statistics - Daily > 300
Closed SRs Per Day

Done
Done
Done
Done
Done
Done

# of SRs closed with in SLA and above SLA on

selected date
SRs Opened on a selected date
SRs closed on same day it was opened and closed later
than opened date

Re-Open Closed SRs SLAs

Total open SRs- Daily view
Dashboard 5

Ref Report

C_CCC_ PNP_ NA_O_012_28

7th

C_CCC_ PNP_ NA_O_012_44

C_CCC_ PNP_ NA_O_012_29

C_CCC_ PNP_ NA_O_012_30

C_CCC_ PNP_ NA_O_012_47

C_CCC_ PNP_ NA_O_012_53

C_CCC_ PNP_ NA_O_012_26
7th