CHILDRENS SERVICES

A BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS

A set of key performance indicators has been developed using a Balanced Scorecard. This will ensure all aspects of performance are monitored
regularly. The 4 themes covered by the scorecard are:

Safety of vulnerable children the safeguarding indicators are highlighted in bold.

Quality of services
Financial management
Human resources

A monthly monitoring report will be circulated . Managers with responsibility for teams or services will be developing team business plans with team
balanced scorecards. These will include the relevant balanced scorecard indicators and more specific indicators relevant to their service area. Clear
audit trails will need to be in place to validate the accuracy of the data.
In addition each quarter more detailed specialist reports will be produced on the following Child Protection, Looked After Children, Children in
Need, Children with Disabilities, Young people aged 16+, including care leavers. The specialist reports will contain information for service managers
and managers with responsibility for service planning and commissioning. The content of these reports is under discussion.
The first monthly Balanced Scorecard report will be produced by the end of June 2004. This will include data for April and May. Information on all
the indicators may not be available initially. It is envisaged that a full report will be available from August 2004. If information is only available
annually, for example GCSE results, the latest available information will be included.
The first quarterly specialist reports will be produced during October 2004. These will cover the period 1 st April to 30th September.

Financial Management
Summary childrens social care expenditure against budget & projection
to date
LAC numbers
Current LAC rate per 10,000
Number LAC placed in residential care
Number LAC placed with independent foster care agencies
Average unit cost per week in-house residential care
Average unit cost per week independent sector residential care
Average unit cost per week independent sector foster care
Average unit cost per week in-house foster care
Cost of CLA
Number of local foster care places
Spend on family support (
Expenditure on agency staff

Human Resources
Number vacant posts
% vacant posts
% staff directly employed that left during the year
Number of vacant posts filled on a temporary basis
% working time lost through sickness absence
% supervision sessions due which took place on time
% staff with agreed up to date performance targets
Number of staff funded on social work trainee or secondment schemes
% residential care workers achieved NVQ level 3
% foster care who have completed NVQ
% expenditure on training
% social workers registered% staff from black and minority ethnic
communities

Safety of Vulnerable Children

Rreferrals- children seen within 24 hours
% CP cases allocated to qualified social worker
% LAC cases allocated to qualified social worker
% children in need cases allocated (includes cases with disabilities team)
Number of assessments completed
% iassessments on time
% initial CP conferences within 15 days
% CPcases with up to date visits
% LAC cases with up to date 6 visits
% referrals which were repeats
% CPRreviews due completed on time (C20)
% LAC reviews due completed on time
% children in need reviews completed on time
Number of children missing from placements
% foster care with annual reviews up to date

Quality of Services
% LA C who moved placement more than 3 times in the year (A1)
Long term stability of LAC
% LA Cwith up to date PEPs
Educational qualifications of LAC
% LA C absent from school
Health of LAC
% LAC in foster care or placed for adoption
% under 10s in foster care or placed for adoption
% LAC fostered by a relative or friends
% adoptions in the year
% repeat CPPs
Duration of CPP
% complaints processed within agreed timescale
Children with disabilities receiving short breaks
% of 16 year olds in care with a pathway plan
Employment, education and training for care leavers
% LAC in higher education
Final warnings/reprimands & convictions of LAC
% LAC with permanence plan at second review
% CLA communicating views to their review