imagePROGRAF Troubleshooting Guide PDF

Scope of disclosure: Canon MJ accredited CE
Troubleshooting Guide
Ver.1.2
Canon Marketing Japan Inc.

Service & Support Planning Group
Canon Inc.
L Printer Quality Assurance Center
Conents
Chapter 1 Using This Guide ................................................................................................ 1-1
1. Using This Guide......................................................................................................................................... 1-1
2. Model Groups.............................................................................................................................................. 1-1
Chapter 2 Indexes by Case ................................................................................................. 2-1

1. Error Code Index ......................................................................................................................................... 2-1
2. Index of Symptoms and Imaging Failures................................................................................................. 2-18
A. Imaging Failures .................................................................................................................................... 2-18
B. Operational Failures .............................................................................................................................. 2-19
C. Functional Failures ................................................................................................................................ 2-19
D. Cutting Failures ..................................................................................................................................... 2-19
E. Unusual Noises ..................................................................................................................................... 2-19
F. Application-Dependent ........................................................................................................................... 2-20
Chapter 3 Trouble Database................................................................................................ 3-1

1. Ink tanks ...................................................................................................................................................... 3-1
2. Maintenance Cartridges .............................................................................................................................. 3-3
3. Printheads ................................................................................................................................................... 3-4
4. Paper Handling (Paper mismatch) .............................................................................................................. 3-7
5. Paper Handling (Size detection failure.................................................................................................... 3-14
6. Paper Handling (Skewing........................................................................................................................ 3-16
7. Paper Handling (Feeding Problems/Jams .............................................................................................. 3-16
8. Paper Handling (Insufficient or No Paper/Others) .................................................................................... 3-18
9. Paper Take-up Unit.................................................................................................................................... 3-19
10. Cutter....................................................................................................................................................... 3-20
11. Multisensor .............................................................................................................................................. 3-20
12. HDD......................................................................................................................................................... 3-21
13. Operation Displays.................................................................................................................................. 3-21
14. Parts Counters ........................................................................................................................................ 3-22
15. Adjustment Errors.................................................................................................................................... 3-23
16. GARO Errors ........................................................................................................................................... 3-24
17. HP-GL2 ................................................................................................................................................... 3-25
18. Hardware Errors ...................................................................................................................................... 3-26
19. Service Call Errors .................................................................................................................................. 3-31
Chapter 4 More Sophisticated Fault Isolation Tasks ........................................................ 4-1

1.
2.
3.
4.
5.
6.
2F13AD converter external trigger output error (HW-1 fault) ................................................................. 4-1
2F1FPurge sensor error ......................................................................................................................... 4-2
2F26Carriage operation disabled ........................................................................................................... 4-4
2F2FNon-discharge detection error, 2F30Non-discharge detecting position error............................ 4-6
200CRoll paper leading edge detection error, 200DCut sheet leading edge detection error ............ 4-8
2010Skew detection error, 2017Paper right side detection error, 2018Paper left side detection
error, 2405Borderless printing disabled................................................................................................ 4-12
7. 2E27Paper jam while feeding, ejecting or printing on paper (Jam 1)................................................... 4-14
8. 2E25Paper jam while feeding, ejecting or printing on paper (Jam 2)................................................... 4-16
9. 2E24Faulty roll paper unit, 2E0ERoll paper unit not available......................................................... 4-17
10. 2015Cutting failure (Cannot cut sheet)............................................................................................... 4-18
11. 2F24Cutter shift timeout error ............................................................................................................. 4-19
12. Cutting failures without error indications ................................................................................................. 4-21
13. 403E,403FPrinthead abnormal temperature rises .......................................................................... 4-22
14. 4027Carriage lifting error ....................................................................................................................

15. Imaging Failures Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks
..................................................................................................................................................................
16. Imaging Failures Lines, streaks and bands ......................................................................................
17. Imaging Failures Blurred, ghost, spread, shaken or undersharp images.........................................
18. Imaging Failures Line and character errors ......................................................................................
19. Imaging Failures Defective toning and color misregistration ............................................................
20. Imaging Failures Void lines or images ..............................................................................................
21. Imaging Failures Printing in a size different from the specification...................................................
22. Imaging Failures No printing .............................................................................................................
23. Operational Failures PosterArtis wont launch................................................................................
24. Operational Failures The main unit wont start or the power turns off automatically (without an
error occurring) .........................................................................................................................................
25. Operational Failures Cannot install...................................................................................................
4-23
4-25
4-27
4-32
4-34
4-36
4-38
4-40
4-41
4-42
4-43
4-44
Chapter 5 Fault Isolation Tool Collection........................................................................... 5-1

T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 5-1
T02 Interpreting Nozzle Check Patterns.......................................................................................................... 5-1
T03 Nozzle Check Print Fault Isolation Tool.................................................................................................... 5-3
T04 Information required to request verification.............................................................................................. 5-6
T05 Collecting a PRN File (Windows only)...................................................................................................... 5-7
T06 Collecting PC Detailed Information .......................................................................................................... 5-8
T07 Collecting Printer Driver Settings ........................................................................................................... 5-10
T08 Driver Function Description .................................................................................................................... 5-12
T09 Collecting Status Information.................................................................................................................. 5-13
T10 Collecting Screen Shots ......................................................................................................................... 5-14
T11 Ink Supply System Fault Isolation Tool................................................................................................... 5-15
T12 Purge Unit Fault Isolation Tool ............................................................................................................... 5-18
T13 Linear encoder film installation fault isolation tool.................................................................................. 5-19
T14 How to unlock the carriage (without having to remove the cover) ......................................................... 5-19
T15 Recommended head adjustment procedure .......................................................................................... 5-20
T16 Recommended band adjustment procedure .......................................................................................... 5-20
T17 Electrical discharge fault isolation tool ................................................................................................... 5-21
T18 Flat Cable Fault Isolation Tool ................................................................................................................ 5-25
T19 Special Mode for Servicing..................................................................................................................... 5-27
T20 Cleaning operation ................................................................................................................................. 5-30
Chapter 6 Miscellaneous Information ................................................................................ 6-1

1. How to interpret Print Inf ............................................................................................................................. 6-1
2. Upgrading Firmware.................................................................................................................................... 6-5
3. Description of L Printer Service Tool, and How to Use It ............................................................................ 6-6
4. Notes on Replacing Parts ........................................................................................................................... 6-8
5. Greasing...................................................................................................................................................... 6-9
6. Replacing the Head................................................................................................................................... 6-14
7. Service parts compatible list...................................................................................................................... 6-15
Chapter 7 Main Unit Configuration Diagrams.................................................................... 7-1

1. LFP-IJ Printer Basic Configuration Diagram ...............................................................................................
2. Paper Paths by Series ................................................................................................................................
(1) iPF5000 Series .......................................................................................................................................
(2) iPF700 Series .........................................................................................................................................
(3) iPF8000 Series .......................................................................................................................................
(4) iPF800 Series .........................................................................................................................................
7-1
7-3
7-3
7-4
7-5
7-6
Chapter 1
Using This Guide
Chapter 1 Using This Guide
1. Using This Guide

STEP1: Scan through Chapter 2, Indexes by Case, for keys to the database
From operation panel displays
From low-order four-character error codes (panel display, Print Inf)
Go to Chapter 3, Trouble
Database
From imaging (user complaint) problems

From other problems (such as abnormal noise and slow)
From software-specific problems (e.g., Microsoft Word)
If there are links,

follow them
STEP2: Take the actions suggested by the keys to the database found
If any component name or the like

is unknown, see Chapter 7, Main
Unit Configuration Diagrams: Paper
Paths
Go to Chapter 4, More Sophisticated Fault

Isolation Tasks
Go to Chapter 5, Fault Isolation Tool Collection
2. Model Groups
The iPF Series is broken down into the following groups in this Guide:
Model group
iPF8000 Series
iPF800 Series
iPF700 Series
iPF5000 Series
Maximum paper
width
60 inches
44 inches
(B0 extra-sized
44 inches
(B0 extra-sized
36 inches
(A0 extra-sized
24 inches
(A1 extra-sized
17 inches
(A2 extra-sized
Five-color dye/pigment
model
-
Eight-color
pigment model
iPF9000S
iPF8000S
Twelve-color
pigment model
iPF9000, iPF9100
iPF8000, iPF8100
iPF810, iPF820
iPF700, iPF710, iPF720
iPF600, iPF605, iPF610
iPF6000S
iPF6100, iPF6200
iPF500, iPF510
iPF5000, iPF5100
1-1
Chapter 2
Indexes by Case
Chapter 2 Indexes by Case
1. Error Code Index

Error Code
(low-order four
characters
Explanation
Paper mismatch (cut sheet)
Key
3-1-1
Print data having a cut sheet print specification has been received with rewinder use being selected.
-
3-1-2
Cassette pickup has been specified for paper that does not support cassette pickup.
-
3-1-3
Print data having a manual feed print specification has been received at the completion of roll paper
pickup.
-
3-1-4
Paper mismatch (type

Mismatch following the selection of any of the following menu choices:
Warning Indication has been selected for Paper Mismatch Detection.
ON has been selected for Paper Error Skip.
On forced printing following a mismatch resulting from the selection of the following menu option:
Pause has been selected for Paper Mismatch Detection.
Paper mismatch (both type and size
3-1-5

-
3-1-6
Paper mismatch (size

Invalid paper loading position
3-19-1
Paper is invalidly positioned on the platen.

-
3-43-1
Paper take-up unit not switched on

Printing has started with the Paper take-up unit setting of Use and with the rewinder switched off.
Job received in Rewind mode, with the panel setting of Do not use
3-43-2
Rewinder use has been set to Do not use at the start of printing when the rewinder is active.
-
6-1-1
Forced feed limit

Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position
(normal operation).
6-1-2
Printing with ink tank cover open

On a model having a subtank, the ink tank cover opened while printing (printing is allowed to
continue).
Durable parts nearing their replacement time
7-1-1
Any of the parts counters has reached warning level 1.

-
Durable parts past their replacement time
7-1-2

-
Part counter warning level 1
7-1-3

-
7-1-4
2-1
Error Code
(low-order four
characters
Explanation
1000
1001
1002
1003
1004
1005
1006
1007
1008
1009
100A
100B
100C
Ink tank near-empty (continued use allowed)
1010
Head R/L non-discharge warning
Key
1-1-1
The remaining volume of ink is diminishing (below the pin check level).
2-1-1
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100
non-discharging nozzles.
1010
Head non-discharge warning
2-1-2
1012
Head R non-discharge warning
2-1-3
1013
Head L non-discharge warning
2-1-4
1015
HP-GL2 error: out of the scope of media support
8-19-1

The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not
have a required print mode has been set.
1015
HP-GL2 error: out of the scope of media support
8-19-2

The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not
have a required print mode has been set.
1030
(Image modeUnknown command
8-1-1
A character that is located within bounds of a group character or end parameter character but that is
not defined as a command has been detected during Image mode command decoding.
1031
(Image mode Invalid parameter count (no parameters)
8-2-1
A numeric field has not been identified as being numeric during Image mode command decoding.
1032
(Image mode Required item missing
8-3-1
A character out of bounds has been detected where a group or end parameter character ought to
exist, during Image mode command decoding.
1034
(Image modeOther warning
8-4-1
A character other than <ESC> has been detected right after the imago mode analysis module
entered Image mode or when the decoding of a single command ended.
1035
(Setup modeUnknown command
8-5-1
A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a
PJL command.
1036
(Setup modeInvalid parameter count
8-6-1
Too many or too few parameters have been detected during Setup mode command decoding.
1037
(Setup mode Required item missing
8-7-1
The exit parameter is missing in the EnterGAROMode command and the UniversalExitLanguage
command used in Setup Mode.
2-2

Error Code
(low-order four
characters
1038
Explanation
Key
8-8-1
(Setup modeData out of bounds

A character string that is not defined as an environmental variable has been detected.
An unknown environmental variable has been detected.
A character string that is not defined as an environmental variable value has been detected.
The value of an unknown environmental variable has been detected.
1039
(Setup modeOther warning
103A
(Image modeImage processing table error
8-9-1
A character string other than the @PJL prefix has been detected while the analysis module was idle.
8-10-1
No image processing table is available, a required image processing table is wanting or an image
processing table contains a value out of bounds.
1040
HP/GL2 error; Memory shortage
8-11-1
The size of drawing data exceeds the processing capacity.

1041
HP/GL2 error; invalid parameter
8-12-1
Data having an invalid number of types of parameters that follow the command has been detected.
1042
HP/GL2 error; physical coordinate check from logical coordinates
8-13-1
Invalid coordinates are involved.

1043
HP/GL2 error; Invalid command
8-14-1
A command that is not defined in HP-GL/2 or HP RTL is involved.

1044
HP/GL2 error; Current point missing
8-15-1
Invalid data is involved.

1045
HP/GL2 error; Drawing limit
8-16-1
Invalid coordinates are involved.

1047
HP/GL2 error; Replot buffer overflow
8-17-1
Data storage buffers have run short.

1048
HP/GL2 error; Polygon buffer overflow
8-18-1
The size of drawing data exceeds the processing capacity.

1050
Platen shutter cleaning required

Clean the blue shutter on the platen.
1051
Size clip warning (replace with larger-sized paper)
1100
Maintenance cartridge near-full (continued usage allowed
1-3-1
Near-full has been detected from the dot count and the usage period (drying time).
1101
Mist count near-full
7-2-1
Waste ink near-full has been detected from the dot count.
1400
1401
1402
1403
1404
1405
1406
1407
1408
1409
140A
140B
140C
1-1-2
Ink tank empty (continued use allowed)

The ink tank has run out of ink, but a certain volume of ink is reserved in the subtank. (The reserved
volume of ink is put to use after the remaining ink falls below the pin check level.)
Displayed only on models having a subtank.
(XX: Target color display).
2-3
Error Code
(low-order four
characters
1410
1411
1412
1413
1414
1415
1416
1417
1418
1419
141A
141B
141C
200A
Explanation
Ink tank not installed (continued use allowed)
Key
1-1-3
The ink tank is not installed but a sufficient volume of ink is left in the subtank.
Displayed only on models having a subtank.
Paper size detection failure
3-20-1
Cannot detect the paper width (poorly positioned paper).

200A
3-20-2
Cannot detect the paper width (poorly positioned paper).

200B
3-21-1
Paper is invalidly positioned on the platen.

200C
3-22-1
Cannot detect the leading edge of the paper.

The leading edge of paper has been located by coarse detection but not by a second round of fine
detection (up to 300 mm) (semi-transparent paper).
200C
3-22-2

Cannot detect the leading edge of the paper.
200C
3-22-3

Cannot detect the size of roll paper loaded.
200D
3-23-1

Cannot detect the trailing edge of the paper.
Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm.
Cannot locate the trailing edge of the paper that has been found by coarse detection.
200D
3-23-2
Cannot detect the trailing edge of the paper.

Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm.
Cannot locate the trailing edge of the paper that has been found by coarse detection.
200E
Too small paper
3-2-1
The width and length of paper supported are lower than the supported size (1.5% margin).
200E
Too small paper (roll Paper)
3-2-2
200E
Too small paper
3-2-3
200F
Too large paper
3-3-4
The width and length of paper supported are higher than the supported size (1.5% margin).
Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll
Paper and by the size mentioned above for cut sheet.
Cannot detect the width of paper even when the paper is fed by the size mentioned above.
2-4

Error Code
(low-order four
characters
200F
Explanation
Too large paper (roll Paper)
Key
3-3-5
200F
3-3-6
Too large paper

2010
Skew (skewed right
3-26-1
(The nip needs to be released by operating the release lever

Paper is determined skewed as its edge is read by the multisensor.
2010
3-26-2
Skew (skewed right

2010
Skew (roll Paper)
3-26-3

2010
3-26-4
Skew
(The error is cleared as the paper is removed.
2014
Cutter unit fuse blowout error
9-1-1
2015
Cutting failure/jam detected due to a cutting failure
3-46-1
An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper
leading edge detection sequence.
2015
Cutting failure/jam detected due to a cutting failure
3-46-2
An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper
leading edge detection sequence.
2016
Paper loosening out of position while printing
3-27-1
The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms
detected.
2016
3-27-2

detected.
2016
Jam while picking up, ejecting or printing on paper
3-27-3
(A sequence of removing jams with the pinch roller released is required)

Virtually all recovery errors that could occur in connection with paper pickup are handled.
2016
3-27-4

detected.
2016
3-27-5
detected.
2017
3-24-1
Paper (right) side detection error

Multisensor error on light quantity adjustment
The read reference paper edge is more than 5 mm apart from its theoretical position.
Cannot locate the edge of reference paper.
2-5
Error Code
(low-order four
characters
2017
Explanation
Key
3-24-2

2017
3-24-3

2018
3-25-1
Paper (left) side detection error

The non-reference edge of paper has been located by coarse detection but not by a second round
of fine detection.
2018
3-25-2
of fine detection.
2018
3-25-3

of fine detection.
201E
3-4-1
2405
Invalid paper loading position (borderless printing)
3-5-1
The position at which paper is loaded is unfit for borderless printing.

Data with a borderless print specification has been received while the left or right edge of roll paper
was off the center of the borderless print idle ejection port at the completion of roll paper pickup.
2405
Invalid paper loading position (borderless printing)
3-5-2
The position at which paper is loaded is unfit for borderless printing.

Data with a borderless print specification has been received while the left or right edge of roll paper
was off the center of the borderless print idle ejection port at the completion of roll paper pickup.
2405
Invalid paper loading position (borderless printing)The position at which paper is loaded is unfit for
3-5-3
borderless printing.Data with a borderless print specification has been received while the left or right
edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll
paper pickup.
2406
Borderless print data not printable (logic)
3-6-1
Borderless print data has been received at the start of printing, with one of the following conditions
being met:
A feeder slot other than one for roll paper has been specified in the data.
A paper type that does not support borderless printing has been set on the data.
Banner printing has been specified on the data at the same time.
A paper size that does not support borderless printing has been specified in a job for which paper
had already been fed.
2407
Borderless printing disabled

The width detected by the multisensor is unfit for borderless printing.
2408
Borderless printing disabled

The paper size is unfit for borderless printing.
2-6

Error Code
(low-order four
characters
2500
2501
2502
2503
2504
2505
2506
2507
2508
2509
250A
250B
250C
2510
2511
2512
2513
2514
2515
2516
2517
2518
2519
251A
251B
251C
2520
2521
2522
2523
2524
2525
2526
2527
2528
2529
252A
252B
252C
2540
2541
2542
2543
2544
2545
2546
2547
2548
2549
254A
254B
254C
Explanation
Key
Ink tank empty (continued use not allowed)

The ink tank has run out of ink. (The reserved volume of ink is put to use after the remaining ink falls
below)
1-2-1
Remaining ink level unknown (continued use allowed)
1-2-6
The remaining volume of the ink in the tank is detected when the tank cover is closed.
Consumption has exceeded the original ink capacity (mismatch detected).
Refill ink may have been used.
Ink tank not installed (continued use not allowed)
1-2-2
On a model that is furnished with a subtank, this error is indicated if the subtank has run out of ink
and the state of an ink tank not being installed is detected.
Ink tank ID error
1-2-3
The type of the tank is wrong (XX: Target color display).
2-7
Error Code
(low-order four
characters
Explanation
2560
2561
2562
2563
2564
2565
2566
2567
2568
2569
256A
256B
256C
2570
2571
2572
2573
2574
2575
2576
2577
2578
2579
257A
257B
257C
2580
2581
2582
2583
2584
2585
2586
2587
2588
2589
258A
258B
258C
2590
2591
2592
2593
2594
2595
2596
2597
2598
2599
259A
259B
259C
Ink tank EEPROM error
260E
Gap detection failure
Key
1-2-4
There is an error in tank EEPROM. (XX: Target color display).
1-2-5
Ink tank short on ink

An operation, such as printing or suction, was attempted but enough ink to carry out the operation is
left in the tank.
Subtank model: 2570 to 257C
Except for pre-print routines, such as cleaning: 2580 to 258C
Printing: 2590 to 259C
9-2-1
Carriage gap calibration has not been carried out or gap detection is disabled by corrupt calibration
data.
260F
Gap reference plane error (which does not occur when in User mode)
7-3-1
Request to replace an abnormal reference plane sheet.

2618
Vh pressure error
9-3-1
2-8

Error Code
(low-order four
characters
2800
Explanation
Printhead [X non-existing
Key
2-3-1
X:
Double-head model: The R-head does not exist.
Single-head model: The head does not exit.
2801
2-4-1
Printhead [XDI correction failure

X:
Double-head model: R-head DI correction failure
Single-head model: Head DI correction failure
2802
2-6-1
Invalid printhead mounted in X

X:
Double-head model: Invalid head mounted on the R-side
Single-head model: Invalid head mounded
2803
Printhead [X EEPROM errorX:
2-7-1
Double-head model: R head EEPROM error

Single-head model: head EEPROM error
2804
Heads mounted in horizontally opposite positions
2-8-1
2807
Heads mounted in horizontally opposite positions
2-8-2
2808
Printhead L non-existing
2-3-2
2809
Printhead L DI correction failure
2-4-2
280A
Invalid printhead L mounted
2-6-2
280B
Printhead L EEPROM error
2-7-2
280C
Head non-discharge warning (Printing paused
2-2-1
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more
but les than 200 non-discharging nozzles, or there are 30 or more nozzles per color that reject
non-discharging nozzle backup, with 200 or more non-discharging nozzles.
280D
Head R non-discharge warning (Printing paused)
2-2-2
but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject
280E
Head L non-discharge warning (Printing paused)
2-2-3
but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject
2811
Incompatible printhead version
2-5-1
2812
Incompatible printhead R version
2-5-2
2813
Incompatible printhead L version
2-5-3
2816
Maintenance cartridge EEPROM error
1-4-1
Communication is enabled but the information is corrupted.

2817
Maintenance cartridge ID error
1-4-2
A maintenance cartridge for another model has been mounted.

2818
Maintenance cartridge not found
1-5-1
Cannot communicate, or cannot detect a maintenance cartridge.

2819
Maintenance cartridge full
1-6-1
281A
Maintenance cartridge near-full (continued usage allowed
Maintenance cartridge full is detected from the dot count and the usage period (drying time).
1-7-1
281B
The maintenance cartridge before cleaning does not have an enough capacity.
2-9
1-8-1
Error Code
(low-order four
characters
2820
Explanation
Head registration unadjustable
Key
7-4-1
The adjustment value has gone out of bounds during automatic head adjustment.
2821
LF unadjustable
7-5-1
A detected value has gone out of bounds while performing automatic band adjustment.
2822
Eccentricity uncorrectable (which does not occur when in User mode)
7-6-1
A detected value has gone out of bounds while making adjustment.

2823
Head check error
9-4-1
2824
Optical axis unadjustable (which does not occur when in User mode)An adjustment pattern has not
7-7-1
been printed.The optical axis deviates from the correct position by 3 mm or more.
2825
Paper mismatch on HP-GL/2 printing
2901
The available size of the permanent area of the hard disk space has fallen to less than 1 GB.
5-1-1
2902
No hard drive space
5-2-1
Copy printing or error recover is not executable.

2905
A job save has been executed when the available size of the permanent area of the hard disk
5-3-1
space was lost.

Cancel the job.
2906
One hundred jobs are already saved in the permanent area of the hard disk space.
5-4-1
2906
A job save is executed when 32 jobs are already saved in the permanent area of the hard disk
5-4-2
space.
Cancel the job.
2907
One hundred jobs are already saved in the permanent area of the hard disk space.
2908
HDD format error
2909
HDD file error
5-6-1
2918
Cassette detection sensor detection failure (Cassette detection sensor)
3-42-1
5-5-1
No cassette has been detected during cassette pickup.

291A
Roll sensor detection failure
3-37-1
Could not detect the roll unit.

291B
Lift shift timeout
9-5-1
A lift operation has been executed, but no sensor has detected or a sensor has remained detected .
291D
Spur cam sensor detection failure
9-6-1
2920
Cannot take up paper
3-44-1
An error check has been made on paper after the paper had been fed 1850 mm, but the paper
take-up unit was not driven at all in that interval (up to about 3700 mm (when run imPapertely after
the start of detection)).
2921
3-45-1
Continued rewinding error

The paper take-up unit has continued rewinding for 10 seconds, with the rewinding sensor turned on,
at printer power-on and at the start of printing.
2E00
Paper mismatch (roll paper)
3-7-1
No roll paper have been fed when a job with a roll paper specification is received.
2E01
3-8-1
Roll paper have not been fed when an internal print job having a roll paper specification started
(during internal printing).
2E02
3-9-1
No cassette paper has been loaded when data having a cut sheet specification is received.
2E02
3-9-2
No manually fed paper has been fed when a job having a top paper feed specification is received.
2E02
3-9-3
No manually fed paper has been fed when a job having a front paper feed specification is received.
2-10

Error Code
(low-order four
characters
2E03
Explanation
Key
3-10-1
Not cut sheet have been loaded in cassettes when data having a cassette specification is received.
2E08
Paper mismatch (size(roll paper)
3-11-1
The width of data and that of the actually loaded paper do not match.
2E08
Paper mismatch (size(roll paper)
3-11-2
The width of data and that of the actually loaded paper do not match.
2E09
Short on roll paper (with a paper take-up unit in use)
3-35-1
All of the following conditions have been met at the start of printing:
ON has been selected for Remaining Roll Paper Detection.
Among the paper size settings coded in the print data, the paper length exceeds the remaining
length of roll paper.
A paper take-up unit is used.
2E09
3-35-2
Short on roll paper

All of the following conditions have been met at the start of printing:
ON has been selected for Remaining Roll Paper Detection.
Among the paper size settings coded in the print data, the paper length exceeds the remaining
2E0A
3-12-1
Data having a roll paper specification has been received when manually fed cut sheet had already
been loaded.
2E0A
3-12-2
Print data having a roll paper print specification has been received at the completion of manual feed
paper pickup.
2E0B
3-13-1
Print data having a cassette print specification has been received at the completion of manual feed
paper pickup.
2E0C
3-14-1

Print data having a manual feed print specification has been received at the completion of roll paper
pickup.
2E0E
Roll paper unit not installed
3-40-1
The unit has received print data having a roll paper print specification when it had started without a
roll unit being connected to it.
2E0F
The top cover is abnormally open.
6-2-1
2E10
Ink tank cover error open (continued use allowed)
6-3-1
The ink tank cover opened while performing any operation, such as printing and suction.
2E11
Carriage cover open error
6-4-1
A carriage cover open has been detected.

2E12
Faulty release lever
6-5-1
The state of the release lever up (released) has been detected.

2E14
Paper mismatch (size or width
3-15-1
The paper size specified for the Print to meet the paper width setting of the driver on receiving print
data and the width of the roll paper actually fed did not match.
2E14
3-15-2
2E14
3-15-3
2-11
Error Code
(low-order four
characters
2E15
Explanation
Key
3-16-1
The second and subsequent sheets of paper have been fed as a paper type different from the first
sheet when LF adjustment was made with cut sheet.
2E15
3-16-2

Following the transmission of data in the GARO format, all of the following conditions have been met
at the start of printing:
The paper type that has been set in the job and the type of actually fed paper do not match.
Stop has been selected for Paper Mismatch Detection.
2E15
3-16-3

2E15
3-16-4
Paper mismatch (type(on adjustment)

2E15
3-16-5
sheet when LF adjustment was made from a cassette.
2E15
3-16-6

2E15
3-16-7
A paper type that cannot be fed from the specified feeder slot has been specified.
2E16
3-17-1

The data type defined in the data and the type of actually loaded paper do not match.
2E16
3-17-2
Paper mismatch (type or size

The paper type/size defined in the paper and those of actually loaded paper do not match.
The paper type that has been set in the job and the type and size of actually fed paper do not
match.
2E17
Cassette not installed
3-41-1
2E18
Paper not fed as far as the platen
3-28-1
2E19
Feeding error
3-29-1
LF out of synchronization for cut sheet

2E1A
Feeding error
3-30-1

2E1B
No roll paper available (trailing edge of roll paper detected)
3-36-1
Paper out has been detected by paper sensor R in a roll paper operation.
LF out of synchronization on roll paper
2E1B
No roll Paper available (trailing edge of roll paper detected)

Paper out has been detected by paper sensor R in a roll paper operation.
LF out of synchronization on roll paper
2-12
3-36-2

Error Code
(low-order four
characters
2E1C
Explanation
Jam while ejecting paper
Key
3-31-1
(A sequence of removing jams with the pinch roller released is required)

A jam has been detected while ejecting paper.
2E1D
Feeding error
3-32-1

2E1F
3-17-3

The second and subsequent sheets of paper have been fed as a paper size different from the first
sheet when adjustment was made with cut sheet.
XXX x YYY: Required minimum size
2E1F
Paper mismatch (sizeThe paper size setting in effect at the start of an internal print session has
3-17-4
fallen below the minimum size specified for that internal print session.
XXX x YYY: Required minimum size
2E1F
3-17-5

The paper size setting in effect at the start of an internal print session has fallen below the minimum
size specified for that internal print session.
XXX: Required minimum size
2E21
IEEE1394 interface error
9-7-1
Any error has been detected while initializing IEEE1394 at startup.

2E22
3-18-1
2E23
Cutter unit failure
9-8-1
2E24
Faulty roll paper unit
3-38-1
Failed to detect the cam in the roll unit while no paper was loaded.
2E25
Jam while picking up, ejecting or printing on paper (JAM2)
3-33-1
2E25
Jam while picking up, ejecting or printing on paper (JAM2)
3-33-2
2E27
Feeding error (nip release required)
3-34-1
LF out of synchronization (LF motor wont rotate) has been detected.

2E27
Jam while picking up, ejecting or printing on paper
3-34-2
(A sequence of removing jams with the pinch roller released is required)(JAM1)

Virtually all recovery errors that could occur in connection with paper pickup are handled.
2E31
Insufficient quantity of roll paper remaining (upper)
2E32
Insufficient quantity of roll paper remaining (lower)
2E35
Roll paper not loaded for internal printing (upper)
2E3A
Failed to feed paper (upper stage)
2E3B
Failed to feed paper (lower stage)
2F11
CR error
9-9-1
An operation order has been issued while the carriage suffered a hardware error.
2F12
LF error
9-10-1
An operation order has been received while the LF suffered a hardware error.
The target position could not be reached within a predicted operation time + 3 seconds during an LF
operation.
The sensor could not be detected during an LF operation involving sensor detection.
2F13
A/D converter external trigger output stop (Hardware error 1)
9-11-1
2F14
ASIC register not writable (Hardware error 2)
9-12-1
Could not write to the ASIC register on the main PCB.

2F16
Mist fan error
9-13-1
The rotation of the mist fan is not detectable.
2-13
Error Code
(low-order four
characters
2F17
Explanation
Platen fan lock detection error
Key
9-14-1
The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen
fan started rotating.
2F17
Suction platen fan error
9-14-2
The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen
fan started rotating.
2F1F
Purge sensor error (Recovery purge motor HP detection error)
9-15-1
The recovery system has been driven but no sensor interrupt occurs.
The recovery system has been driven to close the cap, but the cap has not been capped
successfully.
2F20
Cap motor cam positioning error
9-16-1
The recovery system has been driven but no sensor interrupt occurs.
The recovery system has been driven to close the cap, but the cap has not been capped
successfully.
2F22
Pump shift timeout
9-17-1
The target position could not be reached within a predicted operation time + 3 seconds during pump
operation, or no sensor has been detected during a pump operation involving sensor detection.
2F23
Purge motor error
9-18-1
Pump operation disabled

A PWM duty of 100% has lasted for 200 msec in a pump operation.
2F24
Cutter shift timeout
3-47-1
The cutter failed to reach the home position in time during a cutting operation.
2F24
Cutter shift timeout error
9-19-1
No sensor has been detected during a cutter operation involving sensor detection.
2F25
9-20-1
Carriage motor HP not detectable

Detected only for the wide format.
For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full
scan following the detection of the HP.
2F26
Carriage operation disabled
9-21-1
A PWM duty of 100% has lasted for 200 msec in a carriage operation
A collision has been detected in a carriage operation (with the speed predicted from the PWM
output value having a deviation of 25 ips or more from the actual speed).
2F27
Carriage shift timeout
9-22-1
The target position could not be reached within a predicted operation time + 3 seconds during
carriage operation.
2F28
Lift shift timeout
9-23-1
A lift operation has been executed, but no sensor has detected it or a sensor has remained detected.
2F29
9-24-1
LF feeding motor timeout (cut sheet)

operation.
2F29
9-24-2
LF feeding motor timeout (roll paper)

operation.
2F2A
Cannot detect the LF home position
9-25-1
The LF home position could not be detected on LF homing during initialization.

2F2B
LF operation failure (LF operation disabled)
9-26-1
A PWM duty of 100% has lasted for 200 msec during LF operation.
2-14

Error Code
(low-order four
characters
2F2C
Explanation
Cassette shift timeout
Key
9-27-1
The target position could not be reached within a predicted operation time + 3 seconds during
cassette operation.
No sensor has been detected during a cassette operation involving sensor detection.
2F2D
Cassette operation disabled
3-39-1
A PWM duty of 100% has lasted for 200 msec in a cassette operation.
2F2E
Roll shift timeout
9-28-1
No sensor has been detected in a roll operation involving sensor detection.

2F2F
9-29-1
Non-discharge detection error

As a result of nozzle checking made by the non-discharge detection unit:
All 640 nozzles in a nozzle train are non-discharging.
At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last
session of detection.
ReferenceThe change (between non-discharging and discharging nozzle counts) noted since
the last session of nozzle checking is recorded as a mismatch.
2F30
Non-discharge detecting position error
9-30-1
No detectable region has been found during non-discharge position adjustment.

2F31
Non-discharge light quantity error
9-31-1
A detectable region has fallen to below a certain limit during non-discharge position adjustment
2F32
Faulty multisensor
4-1-1
Outside light entered during multisensor light quantity adjustment.

2F33
Transparent paper unadjustable
7-8-1
Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper).

2F34
Color calibration error
7-9-1
The adjustment value has gone out of bounds during calibration.

2F35
Faulty multisensor (on calibration)
4-2-1
A failure to calibrate has been detected from the parts counter.

2F37
Linear scale error
99-9-1
No signal is available from the linear encoder when the head is driven.
2F38
The top cover is abnormally open.
6-6-1
2F39
Carriage cover error open
9-32-1
The carriage cover has opened at a timing at which it is normally closed.

2F3A
Purge unit valve motor error
9-33-1
The recovery valve motor has been driven but no movement has been detected within the timeout
period.
2F3B
CS communication error
9-34-1
An irrecoverable communication error has occurred communicating between the CS chip mounted
on the ink tank and the main unit.
2F3C
LF pressure error
2F3D
HP idle ejection pump motor overload error
2F3E
HP idle ejection pump motor shift timeout
2F3F
HP idle ejection pump motor error
4001
Borderless/flow idle ejection/mist recovery count full
99-1-1
401A
HDD failure
99-2-1
Failed to read and write to and from the HDD.

401B
Poor HDD connection
99-3-1
The HDD and the HDD controller are not indefinable.
2-15
Error Code
(low-order four
characters
401C
Explanation
Faulty RTC
Key
99-4-1
Any error other than the two errors mentioned below has been detected while initializing the RTC at
startup.
401D
RTC low battery error
401E
RTC clock stop
99-5-1
A battery error has been detected while initializing the RTC at startup.
99-6-1
The RTC has been detected idle while initializing the RTC at startup.
4027
Lift shift timeout error
9-35-1
A lift operation has been executed, but no sensor has detected it or a sensor has remained detected.
4034
Multisensor unit version error
99-7-1
A different version of multisensor is installed.

This would not occur in an ordinary user environment.
4037
Linear scale error
99-8-1
No signal is available from the linear encoder when the head is driven.
403E
Head abnormal temperature rise (head 1 (R), or A model)
99-10-1
Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at
120oC or higher or -10oC or lower.
403F
Head abnormal temperature rise (head 2 (L))
99-11-1
Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at
120oC or higher or -10oC or lower.
4040
Checksum error
99-12-1
The checksum of a file transmitted on execution of the firmware update is unmatched.

4041
Flash erase error
99-13-1
Failed to erase flash ROM on execution of the firmware update is unmatched.

4042
MIT data transfer failure
9-36-1
Failed to write MIT data on its transmission.

4042
Flash write error
99-14-1
Failed to write flash ROM on execution of the firmware update.

4043
Firmware update failure error
99-15-1
Failed to allocate a work area on RAM on firmware update.

4044
EEPROM size error
99-16-1
Size information about the firmware data transmitted on firmware update and the size of actually
transmitted data do not match.
4045
Engine EEPROM write error
99-17-1
An EEPROM read/write failure has been detected in the engine portion of the firmware.
4046
Recovery part revolutions reaching 50,000 cycles or more
99-18-1
Recovery part operations have reached a predetermined count.

4047
Supply part count error
99-19-1
Supply part operations have reached a predetermined count.

4048
Non-discharging nozzles on initial filling
99-20-1
An unallowable number of non-discharging nozzles have been detected at the completion of initial
filling.
4049
Wrong transfer ROM data model
9-37-1
Files for a different model have been transferred on firmware update.

404A
Non-discharge count error
99-21-1
A non-discharge part operation counter has reached a specified limit.

404B
Temperature/humidity sensor error
99-22-1
Detection hardware is automatically assumed at fault when a temperature of 0 degree and a relative
humidity of 0% are detected, resulting in an error indication.
2-16

Error Code
(low-order four
characters
404C
Explanation
Serial number information mismatch
Key
99-23-1
A mismatch has been detected between the serial number information stored in the EEPROM on the
main PCB and that stored in the EEPROM on the MTC relay PCB at startup.
404D
Machine ID information mismatch
99-24-1
A mismatch has been detected between the model ID information stored in the EEPROM on the
main PCB and that stored in the EEPROM on the MTC relay PCB at startup.
404F
EEPROM read error
404F
Pump revolutions full (clear the counter in service mode after having replaced the HP idle ejection
tray)
2-17
2. Index of Symptoms and Imaging Failures

Category
Imaging Failures A
Operational Failures B
Functional Failures C
Cutting Failures D
Unusual Noises E
Application-Dependent F
A. Imaging Failures
Category
Item
Subitem
Remedial Action (tool)
Soiled print side
Chapter 4: Imaging Failures
Ink dropping
Soiled reverse side
Black dots (spur marks
White dots (spur marks
Roller marks
Chapter 4: Imaging Failures /
Peeled ink
Line, streaks and bands
Blurred or undersharp images
Blurred or blotted images
Shaken or ghost images
Thick or double lines or characters
Defective toning
Color misregistration
Void lines and images
Printing different from settings
No printing
Wrong length
Prioritize length (specify a magnification).

Specify a magnification for the present output matter (enter a
menu description).
Wrinkled paper
Remove the cause of skewing.

Clean the cassette pick-up roller.
Iridescent metallic luster visible
Bronze symptom (reflected illuminating light colored by

diffusion on the print surface)
A
A
Ink wont dry on tracing paper or the
like
Change the drying time setting (lengthen).
Scratching (ink peeling)

Change the drying time setting (lengthen).
Poor halftoning (RIP environment)
Avoid printing in black alone (but print in multiple colors).
Paper undertone noticeable
Change paper.
Uneven POP board colors noticeable
Properties of the paper.

Change the print mode to an upper mode.
2-18
B. Operational Failures
Category
Item
Subitem
PosterArtist wont launch
Chapter 4: Operational Failures
The main unit wont start
Power turns off automatically
Network-connected printer, once
If Automatic is selected for the IP address of the printer, assign
visible, out of sight
a fixed IP address to it.
C. Functional Failures
Category
C
Item
Subitem
Freezing/slow

Restart the printer.
Upgrade the firmware.
If Paper have been added, initialize the Paper preferences

and update additional Paper from System Settings (user
settings will be lost).
No printing
Underpowered host PC
Check the network environment.
Bug in AutoCAD high-speed rendering/Ver.3.00 or later
D. Cutting Failures
Category
Item
Subitem
Wavy cut surface
Chapter 4: Cutting failures without error indications
Residual cutting chips on the reference
side
D
Normally ended without cutting
Line printed at the cutting position, but
without actual cutting

D
Line printed at the cutting position on
printing
D
Cut automatically
Images cut halfway
E. Unusual Noises
Category
E
Item
Carriage drive
Subitem
Rasping
After checking the idler pulley, go to 2F26.
E
E

Check the carriage tension unit.
Chattering
The tube has hit the exterior to genera unusual noises.

Open and close the platen suction path selection valve
(normal).
Creaky
Soiled carriage rail/Clean dry (never apply oil)/replace the

rail cleaner/replace the carriage bearing.
Broken head open/close lever

Replace the lever.
2-19
Category
E
Item
Head rubbing
Subitem
Tizzy

Check the head height setting.
Check for jams.
Check the paper type setting.

Cutter
Clattering
Near the ink tank unit
Chattering
Roll spool (opposite to the HP)
E
E
Check to see if the fixed teeth are not dented.

If the round and fixed teeth are found dented, replace both.
Ink is stirred in a timed operation (normal).
Gear dropped belt teeth noise
Replace the rubber pad in correct position.
Paper feed/back feed
LF backup roller sound

Replace with a roller-less part.
Caterpillar mylar
Mylar sheet out of position

Replace the tube unit.
Platen suction hole
Whistling
Clean the hole.
F. Application-Dependent
Category
F
Item
AutoCAD
Subitem
Defective toning
Void images (printed void in part)
Prenticed in a double or half size
No printing
Cannot install the HDI driver
Cannot print a size longer than
AutoCAD2004 specification
2300 mm with the HDI driver

F
Word
No magnified printing
Excel
Narrow white lines in the print
Void images (printed void in part)
Illustrator
Narrow white lines in the print
Blurred or undersharp images
PosterArtist
Wont launch
WINSTAR CAD
Misregistration in printing on
Reduce the data setting to allow in
manually fed paper
consideration of the application
F
F
F
specifications/margins.
F
Bundled user software CD
The installer does not launch when Chapter 4: Operational Failures

the bundled user software CD is
mounted.
2-20
Chapter 3
Trouble Database
Chapter 3 Trouble Database
1. Ink tanks
Code
(
low-order
Key
four
characters)
1-1-1
1-1-2
1-1-3
1-2-1
1-2-2
1000
1001
1002
1003
1004
1005
1006
1007
1008
1009
100A
100B
100C
1400
1401
1402
1403
1404
1405
1406
1407
1408
1409
140A
140B
140C
1410
1411
1412
1413
1414
1415
1416
1417
1418
1419
141A
141B
141C
2500
2501
2502
2503
2504
2505
2506
2507
2508
2509
250A
250B
250C
2520
2521
2522
2523
2524
2525
2526
2527
2528
2529
252A
252B
252C
Panel display
Large LCD
Ink Level:
Check
Small LCD 1
Small LCD 2
Ink Lvl: Chk

XX
Explanation/Detection sequence
Ink tank near-empty (continued
use allowed)
The remaining volume of ink is
diminishing (below the pin check
level).
Remedial Action
(: Reference fault isolation
procedure or tool)
Replace the tank (continued

usage allowed).
If the problem persists after the
tank has been replaced, the
remaining ink detection system
is at fault (replace the supply
unit or check the bundled
wires).
Ink tank is
empty.
Press OK
and
replace ink
tank.
Replace the tank.

Ink tank empty (continued use
allowed)
The ink tank has run out of ink,
but a certain volume of ink is
reserved in the subtank. (The
reserved volume of ink is put to
wires).
use after the remaining ink falls
below the pin check level.)
Displayed only on models having
a subtank.
No ink tank
loaded.
Check ink
tank.
Mount a tank.
Ink tank not installed (continued
use allowed)
The ink tank is not installed but a
sufficient volume of ink is left in
the subtank.
Displayed only on models having
wires).
a subtank.
Ink tank is
empty.
Press OK
and
replace ink
tank.
No Ink Left
Ink tank empty (continued use not Replace the tank.

allowed)
The ink tank has run out of ink.
(The reserved volume of ink is put
to use after the remaining ink falls
below the pin check level.)
(In the small LCD, the arrow
wires).
points to the color in question.)
No ink tank
loaded.
Check ink
tank.
Ink Tank
No Ink
Check XX Tank
Check Ink
Tank
Remove and then reinstall the

Ink tank not installed (continued
tank.
use not allowed)
On a model that is furnished with Replace the tank.
a subtank, this error is indicated if If the problem persists after the
the subtank has run out of ink and tank has been replaced, the
the state of an ink tank not being
installed is detected.
wires).
3-1
Code
Key (low-order
four
characters)
1-2-3
1-2-4
1-2-5
1-2-5
1-2-5
2540
2541
2542
2543
2544
2545
2546
2547
2548
2549
254A
254B
254C
2560
2561
2562
2563
2564
2565
2566
2567
2568
2569
256A
256B
256C
2570
2571
2572
2573
2574
2575
2576
2577
2578
2579
257A
257B
257C
2580
2581
2582
2583
2584
2585
2586
2587
2588
2589
258A
258B
258C
2590
2591
2592
2593
2594
2595
2596
2597
2598
2599
259A
259B
259C
Panel display
Large LCD
Ink tank
error.
Press OK
and
replace ink
tank.
Ink tank
error.
Press OK
and
replace ink
tank.
insufficient.
Press OK
and
replace ink
tank.
Ink
insufficient.
Press OK
and
replace ink
tank.
Remedial Action
procedure or tool)
Small LCD 1
Small LCD 2
Ink Tank
Ink Tank
Error
Repl. Ink
Tank
Ink tank ID error

The ink type is wrong.
Replace the tank.

wires).
Ink Tank
Error
Repl. Ink
Tank
Ink tank EEPROM error

There is an error in tank
EEPROM.
Replace the tank.

wires).

A suction operation was
attempted, but there is not
enough ink left in the tank for the
operation (iPF8000 series,
iPF9000 series).
Replace the tank.

Reference) About 5 mL to 40
mL of ink may have been left in
the tank when this warning
occurs.
wires).

A suction operation was
orOnline to attempted, but there is not
enough ink left in the tank for the
prnt
operation.
Replace the ink.

occurs.
wires).
Replace
BK
Ink Tank
Replace
BK
Ink
insufficient.
Press OK
and
replace ink
tank.
Ink
Not
Enough
Ink
Replace
ink tank
Not
Enough
Ink
Replace
ink tank
Replace the ink.

A print operation was attempted,
orOnline to but there is not enough ink left in
the tank for the operation.
prnt
occurs.
wires).
3-2

Code
Key (low-order
four
characters)
1-2-6
2510
2511
2512
2513
2514
2515
2516
2517
2518
2519
251A
251B
251C
Panel display
Large LCD
Ink level is
unknown.
Check ink
level.
Small LCD 1
Small LCD 2
Online
Key
Press To
Print
Ink Lvl
Unknown
Press
Online
Press Online
to start
printing.
Remaining ink level unknown
(continued use allowed)
The level of ink remaining in the
tank is detected when the tank
cover is closed.
Consumption has exceeded the
original ink capacity (mismatch
detected).
Refill ink may have been used.
Remedial Action
procedure or tool)
Replace the ink tank.
2. Maintenance Cartridges
Code
Key (low-order
four
characters)
1-3-1
1-4-1
1-4-2
1-5-1
1-6-1
1-7-1
1100
2816
2817
2818
2819
281A
Panel display
Large LCD
Small LCD 1
Small LCD 2
Prepare for MTCart Full

maint cart
Soon
replacement.
Maintenance Maint
cartridge
Cartridge
problem.
Replace
Cart
Replace
the
maintenance
cartridge.
Maintenance Maint
cartridge
Cartridge
problem.
Replace
Cart
Replace
the
maintenance
cartridge.
No
Maint
maintenance Cartridge
Load
cartridge.
Cartridge
Check
the
maintenance
cartridge.
Maintenance Maint
cartridge full. Cartridge
Replace
Replace
Cart
the
maintenance
cartridge.
Prepare for MTCart
maint cart
Full Soon
replacement.
Maint Cart
Error
Replace
Cart
Maintenance cartridge near-full
(continued usage allowed)
Near-full has been detected from
the dot count and the usage
period (drying time).
Maintenance cartridge EEPROM
error
Communication is enabled but
the information is corrupted.
Remedial Action
procedure or tool)
Prepare a maintenance
cartridge.
Replace the maintenance

cartridge.
Maint Cart Maintenance cartridge ID error

Error
A maintenance cartridge for
another model has been
Replace
Cart
mounted.

cartridge.
(The maintenance cartridge was
capable of normal
communication when the error
occurred.)
No Maint
Cart
Load
Cartridge
Maintenance cartridge not found

Cannot communicate, or cannot
detect a maintenance cartridge.
Remove and reinstall, or replace

the maintenance cartridge.
Maint Cart Maintenance cartridge full

Maintenance cartridge full is
Error
Replace
Cart
detected from the dot count and

the usage period (drying time).

cartridge.
Reference) The absorber may
appear whitish or weight light,
depending on the usage
conditions.
Prepare a maintenance
Maintenance cartridge near-full
cartridge.
(continued usage allowed)
3-3
Code
Key (low-order
four
characters)
1-8-1
281B
Panel display
Large LCD
No
Maintenance
Cartridge
capacity.
Replacethe
maintenance
cartridge.
Small LCD 1
Maint
Cartridge
Replace
Cart
Small LCD 2
Maint Cart
Error
Replace
Cart
The maintenance cartridge
before cleaning does not have an
enough capacity.
Remedial Action
procedure or tool)

cartridge.
The maintenance cartridge can
be put to reuse after the end of
cleaning.
Reference) The absorber may
appear whitish or weight light,
depending on the usage
conditions.
<Maintenance cartridge detection timings>

The presence of a maintenance cartridge is detected at the following timings:
Before printing/during printing (twice/second)/at the end of printing/ between pages
Before a recovery operation/during a recovery operation (twice/second)/before opening of the ink supply valve
When the cartridge is removed and inserted following the occurrence of an error or warning.
3. Printheads
Code
Key (low-order
four
characters)
Panel display
Large LCD
Small LCD 1
2-1-1
1010
Problem with CheckPrintout:LR

Printhead L/R
Chk printing
results
2-1-2
1010
Check
printed
document.
2-1-3
1012
Problem with CheckPrintout:R

Printhead R
Chk printing
results
2-1-4
1013
Problem with CheckPrintout:L

Printhead L
Chk printing
results
Small LCD 2
Explanation/Detection
sequence
Head R/L
non-discharge warning
There are 30 or more
nozzles per color that
reject non-discharging
nozzle backup, with
less than100
non-discharging
nozzles.
Head non-discharge
warning
nozzle backup, with
less than100
non-discharging
nozzles.
Head R non-discharge
warning
nozzle backup, with
less than100
non-discharging
nozzles.
Head L non-discharge
warning
nozzle backup, with
less than100
non-discharging
nozzles.
Check Printout
3-4
Remedial Action
procedure or tool)
Check image quality. (Unless

there are problems with the
image quality, there is no need
to replace the head.)
Replace the head.
If the problem persists, go to
2F2F (P4-6).
Replace the head.
2F2F (P4-6).
Replace the head.
2F2F (P4-6).
Replace the head.
2F2F (P4-6).

Code
Key (low-order
four
characters)
2-2-1
280C
Panel display
Large LCD
Small LCD 1
PHead needs Printhead

cleaning.
Check Nozzles
Press Online
to clear error.
2-2-2
280D
Clean right P Printhead (R)

Head
Check Nozzles
Press Online
to clear error.
2-2-3
280E
Clean left P
Head
Printhead (L)
Check Nozzles
Press Online
to clear error.
Small LCD 2
Online Key
Press To
Print
Online Key
Press To
Print
Online Key
Press To
Print
2-3-1
2800
No printhead Printhead
Please Check
Install
printhead.
No
Printhead
Check
Printhead
2-3-2
2808
No left
printhead
No Left
Printhd
Chk L
Printhead
Install left
printhead.
Printhead Left
Chk L Printhead
3-5
sequence
Head non-discharge
warning(Printing
paused)
nozzle backup, with 100
or more
non-discharging
nozzles, or there are
less than 30 nozzles
per color that reject
non-discharging nozzle
backup, with less than
200 or more
non-discharging
nozzles.
Head R non-discharge
warning (Printing
paused)
or more
non-discharging
200 or more
non-discharging
nozzles.
Head L non-discharge
warning (Printing
paused)
or more
non-discharging
200 or more
non-discharging
nozzles.
Printhead [X
non-existing
X:
Double-head model:
The R-head does not
exist.
Single-head model: The
head does not exit.
Printhead L
non-existing
Remedial Action
procedure or tool)

Replace the head.
2F2F (P4-6).

Replace the head.
2F2F (P4-6).

Replace the head.
2F2F (P4-6.
Check the status of the head

mounted.
Mount the long flexible cable
and check the status of the
cable being locked.
Check the status of the head

mounted.
Mount the long flexible cable
and check the status of the
cable being locked.
Code
Key (low-order
four
characters)
2-4-1
2801
Panel display
Large LCD
Printhead
error
Small LCD 1
Printhead
Please Replace
Printhead
Error
Replace
Printhd
2809
2-5-1
2811
2-5-2
2812
2-5-3
2813
2-6-1
2802
2-6-2
280A
2-7-1
2803
2-7-2
280B
Left printhead
error
Open top
cover and
replace the
left
printhead.
Left printhead
error
Open top
cover and
replace the
left
printhead.
Left printhead
error
Open top
cover and
replace the
left
printhead.
Left printhead
error
Open top
cover and
replace the
left
printhead.
Left printhead
error
Open top
cover and
replace the
left
printhead.
Printhead Left
Replace Printhd
Left Printhd
Err
Replace
Printhd
Printhead Left
Replace Printhd
Left printhead
error
Open top
cover and
replace the
left
printhead.
Left printhead
error
Open top
cover and
replace the
left
printhead.
Left printhead
error
Open top
cover and
replace the
left
printhead.
Remedial Action
procedure or tool)
Printhead [X] DI
correction failure
[X]:
Double-head model: R
head DI correction
failure
Single-head model:
Head DI correction
failure
Printhead L DI
correction failure
Replace the head.
Left Printhd
Err
Replace
Printhd
Incompatible printhead
version
Replace with a valid head.

(An error has occurred but the
head is not damaged by itself, so
correct communication has been
maintained.)
Printhead Left
Replace Printhd
Left Printhd
Err
Replace
Printhd
R version

maintained.)
Printhead Left
Replace Printhd
Left Printhd
Err
Replace
Printhd
L version

maintained.)
Printhead Left
Replace Printhd
Left Printhd
Err
Replace
Printhd

maintained.)
Printhead Left
Replace Printhd
Left Printhd
Err
Replace
Printhd
An invalid printhead has

been mounted in [X].
[X]:
Double-head model:
Invalid head mounted
on the R-side
Single-head model:
Invalid head mounted
Invalid printhead L has
been mounted.
Printhead Left
Replace Printhd
Left Printhd
Err
Replace
Printhd
Printhead Left
Replace Printhd
Left Printhd
Err
Replace
Printhd
Open top
cover and
replace the
printhead.
2-4-2
Small LCD 2
sequence
3-6
Replace the head.

maintained.)
Printhead [X] EEPROM Replace the head.

error
[X]:
Double-head model: R
head EEPROM error
Single-head model:
Head EEPROM error
Printhead L EEPROM Replace the head.
error

Code
Key (low-order
Panel display
four
characters)
2-8-1
2-8-2
2804
2807
Large LCD
PHeads:
wrong pos.
Open top
cover and
check the
printhead
positions.
PHeads:
wrong pos.
Open top
cover and
check the
printhead
positions.
Small LCD 1
Small LCD 2
sequence
Remedial Action
procedure or tool)
Printhead
L/R Heads
Check Printhead Revrsd
Check
Printheads
Heads mounted in
horizontally opposite
positions
Replace with valid heads. (An

error has occurred but the head
is not damaged by itself, so
maintained.)
The heads cannot be
interchanged horizontally.
Printhead
L/R Heads
Check Printhead Revrsd
Check
Printheads
Heads mounted in
horizontally opposite
positions
Replace with a valid head. (An

error has occurred but the head
is not damaged by itself, so
maintained.)
The heads cannot be
interchanged horizontally.
4. Paper Handling (Paper mismatch)

Code
Key (low-order
four
characters)
3-1-1
3-1-2
Panel display
Large LCD
Small LCD 1
Small LCD 2
Regular printing
is selected, but
a roll is loaded.
Stop: Stop
Printing
Media Type not
compatible with
cassette.
Check Media
Type.
sequence
Remedial Action
procedure or tool)
Paper mismatch (cut sheet) Printing on cut sheet is not

Print data having a cut sheet functional with a rewinder in
print specification has been use.
received with rewinder use
being selected.
Media
Check
Please
Cancel
Cas
Cannot
Feed
Please
Check
Paper mismatch (cut sheet) Check the cassette pick-up

Cassette pickup has been
setting/paper type.
specified for paper that does
not support cassette pickup.
Stop: Stop
Printing
3-1-3
Regular printing
is selected, but
a roll is loaded.

Print data having a manual
feed print specification has
been received at the
completion of roll paper
pickup.
Press OK,
remove the roll,
and load sheets.
3-1-4
Papr Type
Mismatch
PaprTyp
Mismatch
Check the cassette pick-up

setting/paper type.
This is a warning and allows

Paper mismatch (type)
continued printing.
Mismatch following the
selection of any of the
following menu choices:
Warning Indication has
been selected for Paper
Mismatch Detection.
ON has been selected for
Paper Error Skip.
On forced printing following
a mismatch resulting from
the selection of the following
menu option:
Pause has been selected
for Paper Mismatch
Detection.
3-7
Code
Key (low-order
four
characters)
Panel display
Large LCD
Small LCD 1
Small LCD 2
Paper
Mismatch
3-1-5
3-1-6
3-2-1
200E
This paper
Paper Size
cannot be used. Please
Check
Check
supported
paper sizes.
Paper Too
Small
Press
Key
3-2-2
200E
This paper
Paper Size
Check
Check
supported
paper sizes.
Paper Too
Small
Press
Key
Papr Size
Mismatch
sequence
PaprSiz
Mismatch
Paper mismatch (both type

and size)
Mismatch Detection.
Paper Error Skip.
menu option:
for Paper Mismatch
Detection.
Paper mismatch (size)
Mismatch Detection.
Paper Error Skip.
menu option:
for Paper Mismatch
Detection.
Too small paper
The width and length of
paper supported are lower
than the supported size
(1.5% margin).
Too small paper (roll paper)

(1.5% margin).
3-8
Remedial Action
procedure or tool)

continued printing.

continued printing.
Check paper conditions

(soiling, tear-offs, residual
paper chips, residual
trimming cuts, folds)/size.
Has the paper been fed
successfully (without slippage
under a load or any
influence)?
Has the LF adjustment value
set correctly?
Hasnt the loaded paper
shrunk to below its margin in
the particular environment?
Go to 2017/2018(P4-12).
under a load or any
influence)?
set correctly?
Go to 2010 (P4-12).

Code
Key (low-order
Panel display
four
characters)
Large LCD
3-2-3
200E
This paper
cannot be used.
Check
supported
paper sizes.
3-3-4
200F
3-3-5
200F
3-3-6
200F
3-4-1
201E
Small LCD 1
sequence
Small LCD 2
Remedial Action
procedure or tool)

under a load or any
Load/Eject:
influence)?
Change
Paper
set correctly?
Go to 2010 (P4-12).
This paper
Paper Size Paper Too Too large paper
Small
Check
Check
Press
paper supported are higher
supported
Key
paper sizes.
(1.5% margin).
Cannot detect the leading
under a load or any
edge of paper even when
influence)?
the paper has been fed by
1300 mm for roll paper and Has the LF adjustment value
by the size mentioned
set correctly?
above for cut sheet.
Cannot detect the width of
paper even when the paper
is fed by the size
Go to 2010 (P4-12).
mentioned above.
This paper
Paper Too Press
Too large paper (roll paper) Check paper conditions
cannot be used. Large
Online Key The width and length of
Check
Please
and Reload paper supported are higher
supported
Check
(1.5% margin).
paper sizes.
under a load or any
influence)?
set correctly?
Go to 2010 (P4-12).
is fed by the size
mentioned above.
This paper
Too large paper
cannot be used.
Check
paper supported are higher
supported
paper sizes.
(1.5% margin).
under a load or any
Load/Eject:
influence)?
Change
Paper
set correctly?
Go to 2010 (P4-12).
is fed by the size
mentioned above.
Media Type not Media
Cas
setting/paper type.
compatible with Check
Cannot
cassette.
Please
Feed
Check Media
Cancel
Please
Type.
Too small paper

(1.5% margin).
Check
Stop: Stop
Printing
3-9
Code
Key (low-order
Panel display
four
characters)
Large LCD
3-5-1
2405
Borderless
printng
not possible.
Lift the release
lever and reload
the paper.
3-5-2
2405
3-5-3
2405
3-6-1
2406
3-7-1
2E00
3-8-1
2E01
Small LCD 1
Small LCD 2
sequence
Invalid paper loading

position (borderless printing)
The position at which paper
is loaded is unfit for
borderless printing.
Data with a borderless print
specification has been
received while the left or
Online: Print
right edge of roll paper was
off the center of the
borderless print idle ejection
port at the completion of roll
paper pickup.
Borderless
Roll Paper Borderless Invalid paper loading
printng
Chk
Prtng
not possible.
Check
Not
Check roll
Width/Spcr Possible
position.
Stop: Stop
Printing
paper pickup.
Borderless
Invalid paper loading
printng
not possible.
Check roll width
and spacers.
Online: Print
Load/Eject:
Change
Paper
paper pickup.
Borderless
Check
No
Borderless print data not
printng
Supported Borderless printable (logic)
Borderless print data was
Paper.
w/
not possible.
received at the start of
This Roll
Check paper
printing and one or more of
size setting.
Paper
the following requirements
are met at the same time:
Online: Print
A feeder slot other than one
Load/Eject:
for roll paper has been
Change
specified in the data.
Paper
A paper type that does not
support borderless printing
has been set on the data.
Banner printing has been
specified on the data at the
same time.
A paper size that does not
support borderless printing
has been specified in a job
for which paper had already
been fed.
Load Roll
No roll paper have been fed
Media
when a job with a roll paper
specification is received.
Roll printing
Roll
Roll Paper have not been
is selected.
Selected
Load Roll
fed when an internal print job
having a roll paper
Press
specification started (during
Load/Eject
internal printing).
and load a roll.
3-10
Remedial Action
procedure or tool)
Reload the roll paper.

Go to 2010 (P4-12).
Reload the roll paper.

Go to 2010 (P4-12).
Reload the roll Paper.

Go to 2010 (P4-12).
Reset the driver and RIP.
Load roll paper.
Load roll paper.

Code
Key (low-order
four
characters)
3-9-1
2E02
Panel display
Large LCD
Sheet printing
is selected.
Press
Load/Eject
and load sheets.
Small LCD 1
Paper mismatch (cut sheet) Load cut sheet.

No cassette paper has been
loaded when data having a
cut sheet specification is
received.
No manually fed paper has
been fed when a job having
a top paper feed
No manually fed paper has
been fed when a job having
a front paper feed
Not cut sheet have been
loaded in cassettes when
data having a cassette
Paper mismatch (size) (roll
paper)
The width of data and that of
the actually loaded paper do
not match.
Feed paper manually from the

top as instructed by the
on-screen guidance.
Paper mismatch (size) (roll

paper)
The width of data and that of
the actually loaded paper do
not match.
Check the paper that is actually

loaded on the printer and the
paper size setting of the driver.
Go to 2010 (P4-12).
2E02
Load Top
Tray
3-9-3
2E02
Load Front
Tray
3-10-1
2E03
Load Papr
in Cas
Press
Online.
3-11-1
2E08
3-11-2
3-12-1
3-12-2
3-13-1
2E08
Online: Print
Stop: Stop
Printing
Wrong paper
size.
Check paper
size setting in
driver.
2E0A
Online: Print
Stop: Stop
Printing
Roll printing is
selected, but
sheets are
loaded.
2E0A
2E0B
Press
Load/Eject and
remove the
sheets.
Roll printing is
selected, but
sheets are
loaded.
Press OK,
remove the
sheets,
and load a roll.
Cassette
printing
is selected.
Press
Load/Eject and
remove
manually
loaded sheets.
Small LCD 2
Remedial Action
procedure or tool)
Sheets
Selected
Load
Sheets
3-9-2
Wrong paper
size.
Check paper
size setting on
computer.
sequence
PaprSiz
Mismatch
Prnt:Press
Online
Loaded
Papr Diff
From Spfd
Size
Driver: Chk
Papr
Size
Setting
Loaded
Papr Diff
From Spfd
Size
Feed paper manually from the

front as instructed by the
on-screen guidance.
Feed paper as instructed by the
on-screen guidance.

Go to 2010 (P4-12).
Paper mismatch (roll paper) Check the paper that is actually

Data having a roll paper
loaded on the paper and the
paper feed setting of the driver.
received when manually fed
cut sheet had already been
loaded.
Sheets
Loaded
Press
To Eject
Roll
Selected
Load Roll
Paper mismatch (roll paper) Check the paper that is actually

Print data having a roll paper loaded on the paper and the
print specification has been paper feed setting of the driver.
received at the completion of
manual feed paper pickup.
Sheets
Loaded
Press
To Eject
Cassette
Selectd
Load Papr
in Cas
Paper mismatch (cut sheet) Check the paper that is actually

Print data having a cassette loaded on the paper and the
print specification has been paper feed setting of the driver.
received at the completion of
manual feed paper pickup.
3-11
Code
Key (low-order
four
characters)
3-14-1
3-15-1
3-15-2
2E0C
Panel display
Large LCD
Small LCD 1
Small LCD 2
Manual printing Tray

is selected, but Selected
a roll is loaded. Press OK
2E14
Press
Load/Eject and
remove the roll.
Wrong paper
size.
Check paper
size setting on
computer.
2E14
Online: Print
Stop: Stop
Printing
Wrong paper
size.
Check paper
size
setting in driver.
2E14
3-16-1
2E15
3-16-2
2E15
Wrong paper
type.
Check paper
type
setting in driver.
2E15

Print data having a manual
feed print specification has
been received at the
completion of roll paper
pickup.

loaded on the paper and the
paper feed setting of the driver.
Loaded
Papr Diff
From Spfd
Size
Paper mismatch (size or

width)
The paper size specified for
the Print to meet the paper
width setting of the driver on
receiving print data and the
width of the roll paper
actually fed did not match.

Go to 2010 (P4-12).
Driver: Chk
Papr
Size
Setting
Loaded
Papr Diff
From Spfd
Size

width)

Go to 2010 (P4-12).

width)
The second and subsequent
sheets of paper have been
fed as a paper type different
from the first sheet when LF
adjustment was made with
cut sheet.
Following the transmission
of data in the GARO format,
all of the following conditions
have been met at the start of
printing:
The paper type that has
been set in the job and the
type of actually fed paper
do not match.
Stop has been selected
for Paper Mismatch
Detection.
printing:
do not match.
for Paper Mismatch
Detection.

Go to 2010 (P4-12).
Driver: Chk
Papr
Type
Setting
Online: Print
Stop: Stop
Printing
3-16-3
Remedial Action
procedure or tool)
PaprSiz
Mismatch
Prnt:Press
Online
Online: Print
Stop: Stop
Printing
3-15-3
sequence
PaprTyp
Mismatch
Prnt:Press
Online
Chk Paper
Type
Press
Online
3-12
Equalize the paper types for the

first and second sheets with
each other in adjustment
printing.

driver paper type setting.


Code
Key (low-order
four
characters)
3-16-4
2E15
3-16-5
2E15
3-16-6
2E15
3-16-7
2E15
3-17-1
2E16
Panel display
Large LCD
Small LCD 1
Small LCD 2
Wrong paper
type.
Paper mismatch (type) (on

adjustment)
Stop: Stop
Printing
Load/Eject:
Change
cut sheet.
Paper
Wrong paper
Loaded
Switch
type.
Paper
Paper
adjustment)
Check
In Cassette The second and subsequent
Replace paper Type
in cassette.
adjustment was made from
a cassette.
Wrong paper
Loaded
Press
type.
Paper
Key
adjustment)
Lift the release Check
and Reload The second and subsequent
lever and reload Type
the paper.
Stop: Stop
Printing
cut sheet.
Wrong paper
Paper Feed Press
A paper type that cannot be
feed
Slot
Key
SpcfdPapr and Reload fed from the specified feeder
slot for this
slot has been specified.
NotFit
paper type.
Press
Load/Eject
and reload the
paper.
Wrong paper
type.
Check paper
type setting on
computer.
Online: Print
Stop: Stop
Printing
3-17-2
2E16
sequence
Wrong paper
type and size.
Check paper
type and size
setting in driver.
Online: Print
Stop: Stop
Printing
Paper
Mismatch
Prnt:Press
Online
Check
Paper
Press
Online

The data type defined in the
data and the type of actually
loaded paper do not match.
printing:
do not match.
for Paper Mismatch
Detection.
Paper mismatch (type or
size)
The paper type/size defined
in the paper and those of
actually loaded paper do not
match. Following the
transmission of data in the
GARO format, all of the
following conditions have
been met at the start of
printing:
type and size of actually fed
paper do not match.
for Paper Mismatch
Detection.
3-13
Remedial Action
procedure or tool)

printing.

printing.

printing.
Check the feeder slot/cassette

pick-up setting.

Check the paper actually

driver settings of the paper type
and size.
Code
Key (low-order
four
characters)
3-17-3
3-17-4
3-17-5
3-18-1
2E1F
2E1F
2E1F
2E22
Panel display
Large LCD
Small LCD 1
Cannot print
as specified.
Press
Load/Eject
and replace
paper with
A2/16.6"x23.4"
(vertical) or
larger
Cannot print
as specified.
Press
Load/Eject
and replace
paper with
A2/16.6"x23.4"
(vertical) or
larger
Cannot print
as specified.
Lift the release
lever and
replace
paper with
A4/LTR
(vertical) or
larger
Media Type not
compatible with
cassette.
Check Media
Type.
Small LCD 2
Paper
Mismatch
ReplcPap:
Press
Remedial Action
sequence

procedure or tool)

fed as a paper size different
from the first sheet when
cut sheet.
[XXX x YYY]: Required
minimum size

Go to 2010 (P4-12).

The paper size setting in
effect at the start of an
internal print session has
fallen below the minimum
size specified for that
internal print session.
[XXX x YYY]: Required
minimum size

Go to 2010 (P4-12).
Need A3
Vertical
or Larger
Press
The paper size setting in
Key
and Reload effect at the start of an
Media
Check
Please
Cancel
Cas
Cannot
Feed
Please
Check
internal print session has

fallen below the minimum
size specified for that
internal print session.
[XXX]: Required minimum
size

Go to 2010 (P4-12).

setting/paper type.
Stop: Stop
Printing
5. Paper Handling (Size detection failure

Code
(low-order
Key
four
characters)
3-19-1
3-20-1
200A
3-20-2
200A
3-21-1
200B
Panel display
Large LCD
Small LCD
1
Small LCD
2
Paper
Pos
Wrong
Paper size not
detected.
Press
Load/Eject
and reload the
paper.
Paper size not Paper
detected.
Please
Reload paper. Reload
detected.
Please
Reload paper. Reload
Size
Undetected
Press
Key
Size
Undetected
Press
Key
Remedial Action
(: Reference fault
isolation procedure or tool)
Invalid paper loading position

Paper is invalidly positioned on the
platen.
Cannot detect the paper width (poorly
positioned paper).
Go to 2010 (P4-12).

Cannot detect the paper width (poorly
positioned paper).
Go to 2010 (P4-12).

Paper is invalidly positioned on the
platen.
Go to 2010 (P4-12).
3-14
Go to 2010 (P4-12).

Panel display
Code
Key (low-order
3-22-1
four
characters)
Large LCD
200C
Paper size not

detected.
3-22-2
200C
3-22-3
200C
3-23-1
200D
Press
Load/Eject
and reload the
paper.
Paper size not
detected.
Lift the
release
lever and
reload
the paper.
Paper size not
detected.
Lift the
release
lever and
reload
the paper.
Paper size not
detected.
Press
Load/Eject
and reload the
paper.
3-23-2
3-24-1
3-24-2
200D
2017
2017
Leading edge
detection
error.
Small LCD
1
Small LCD
2

Cannot detect the leading edge of the
paper.
The leading edge of paper has been
located by coarse detection but not by a
second round of fine detection (up to 300
mm) (semi-transparent paper).
Paper
Size
Please
Undetected Cannot detect the leading edge of the
Reload
Press paper.
Key
Papr Size Press
Cannot detect the size of roll paper
Undetected Online
loaded.
Key
and
Reload
Cannot detect the trailing edge of the
paper.
Cannot detect the trailing edge of the cut
sheet loaded after they have been fed 50
mm.
Cannot locate the trailing edge of the
paper that has been found by coarse
detection.
Paper
Size
Please
Undetected Cannot detect the trailing edge of the
Reload
Press paper.
Cannot detect the trailing edge of the cut
Key
sheet loaded after they have been fed 50
mm.
Cannot locate the trailing edge of the
paper that has been found by coarse
detection.
Lift the
release
lever and align
leading edge
with orange
line.
detected.
Please
Lift the
Reload
release
lever and
reload
the paper.
2017
Paper size not

detected.
Paper size not Papr Size

detected.
Undetected
Lift the
release
lever and
reload
the paper.
Remedial Action
(: Reference fault
Go to 2010 (P4-12).
Go to 2010 (P4-12).
Go to 2010 (P4-12).
Check to see if roll

paper are not loaded
on a cut sheet model.
Load cut sheet.
Go to 2010 (P4-12).
Check to see if roll

paper are not loaded
on a cut sheet model.
Load cut sheet.
Go to 2010 (P4-12).
Go to 2010 (P4-12).
Size
Undetected Multisensor error on light quantity
adjustment
Press
The read reference paper edge is 5 mm
Key
Press
Load/Eject
and reload the
paper.
3-24-3
Press
Online
Key
and
Reload
or more apart from its theoretical

position.
Cannot locate the edge of reference
paper.
Go to 2010 (P4-12).
Multisensor error on light quantity
adjustment
position.
paper.
Go to 2010 (P4-12).
Multisensor error on light quantity
adjustment
position.
paper.
3-15
Panel display
Code
Key (low-order
four
characters)
3-25-1
2018
3-25-2
2018
3-25-3
2018
Small LCD
1
Large LCD
Paper size not Papr Size

detected.
Undetected
Lift the
release
lever and
reload
the paper.
Paper size not
detected.
Press
Load/Eject
and reload the
paper.
detected.
Please
Lift the
Reload
release
lever and
reload
the paper.
Small LCD
2
Press
Online
Key
and
Reload
Size
Undetected
Press
Key
Remedial Action
(: Reference fault

The non-reference edge of paper has
been located by coarse detection but not
by a second round of fine detection.
Go to 2010 (P4-12).

Go to 2010 (P4-12).

Go to 2010 (P4-12).
6. Paper Handling (Skewing

Code
(low-order
Key
four
characters)
3-26-1
3-26-2
2010
2010
3-26-3
2010
3-26-4
2010
Panel display
Large LCD
Paper
loaded
askew.
Press
Load/Eject
and reload
the paper.
Paper
loaded
askew. Lift
the release
lever.
Paper
loaded
askew. Lift
the release
lever.
Small LCD 1
Small LCD 2
Paper Askew Paper Skew

Please
Press
Reload
Key
Paper
Loaded
Crooked
Remedial Action
procedure or tool)
Reload the paper.

Skew (skewed right
(The nip needs to be released by
Go to 2010 (P4-12).
operating the release lever
Paper is determined skewed as its
edge is read by the multisensor.
Press Online Skew (skewed right

Key
and Reload operating the release lever

Paper
Press Online Skew (roll paper)
Loaded
Key
Crooked
and Reload operating the release lever
Paper loaded Remove
Skew
askew.
paper
(The error is cleared as the paper is
removed.
Reload the paper.

Go to 2010 (P4-12).
Reload the paper.

Go to 2010 (P4-12).
Reload the paper.

Go to 2010 (P4-12).
7. Paper Handling (Feeding Problems/Jams

Code
(low-order
Key
four
characters)
3-27-1
2016
Panel display
Large LCD
Small LCD 1
Small LCD 2
No sheets.
sequence
Remedial Action
(: Reference fault
Reload the paper.

Paper loosening out of
Go to 2E27(P4-14).
position while printing
The trailing edge of paper has
been detected at least 20 mm
shorter than the length of cut
forms detected.
Press
Load/Eject
and reload the
paper.
3-16

Panel display
Code
Key (low-order
four
characters)
Large LCD
Small LCD 1
2016
No sheets.
3-27-3
2016
Lift the release

lever and
reload the
sheets.
Paper jam.
Paper Jam
Press Key
Press
Load/Eject
and reload the
paper.
3-27-4
2016
3-27-2
3-27-5
2016
3-28-1
2E18
3-29-1
2E19
3-30-1
2E1A
3-31-1
2E1C
3-32-1
2E1D
3-33-1
2E25
Cannot feed
paper
Sheets
Please Load
Paper Jam
Press Key
Lift the release

lever and
reload paper.
Cannot feed
paper.
Small LCD 2
Sheet Not
Loaded

forms detected.
Jam while picking up, ejecting
or printing on paper
(A sequence of removing
jams with the pinch roller
released is required)
Virtually all recovery errors
that could occur in connection
with paper pickup are
handled.
Paper Eject Err Paper loosening out of
Remove Paper position while printing
forms detected.
forms detected.
Press
Load/Eject
and reload the
paper.
Cannot load. Remove paper Cannot Feed
Press Key
Press
Load/Eject
and reload the
paper.
Press Key
Press
Load/Eject
and reload the
paper.
Press Key
Press
Load/Eject
and reload the
paper.
Paper jam.
Paper Jam
Press Key
Press
Load/Eject
and reload the
paper.
Cannot load.
sequence
Reload the paper.

Go to 2E27(P4-14).
Open and close the

release lever to reload
the paper.
Remove the paper
once and then refeed
it.
Go to 2E27(P4-14).
Reload the paper.
Go to 2E27(P4-14).
Reload the paper.

Go to 2E27(P4-14).
Paper not fed as far as the

platen
Go to 2E27(P4-14).
Feeding error
LF out of synchronization for
cut sheet
Refeed the paper.

Go to 2E27(P4-14).
Feeding error
LF out of synchronization for
cut sheet
Refeed the paper.

Go to 2E27(P4-14).
Jam while ejecting paper

released is required)
A jam has been detected
while ejecting paper.
Open and close the

the paper.
Remove the paper
it.
Go to 2E27(P4-14).
Refeed the paper.
Go to 2E27(P4-14).
Remove paper Cannot Feed Feeding error

Press Key LF out of synchronization for
Press
Load/Eject
and reload the
paper.
Cannot detect Can't
papr
DetectPapr
Remedial Action
(: Reference fault
cut sheet
Remove Paper Jam while picking up, ejecting Go to 2E25 (P4-15).

Press Online or printing on paper (JAM2)
Remove paper
and press
Load/Eject.
3-17
Panel display
Code
Key (low-order
four
characters)
3-33-2
2E25
3-34-1
2E27
3-34-2
2E27
Large LCD
Small LCD 1
Cannot feed
paper.
Small LCD 2
Remove paper Press Online
Remove paper
and press
Load/Eject.
Press Key
Press
Load/Eject
and reload the
paper.
Paper jam.
Paper Jam
Press Key
Press
Load/Eject
and reload the
paper.
sequence
Remedial Action
(: Reference fault
Jam while picking up, ejecting Go to 2E25 (P4-15).

or printing on paper (JAM2)
Feeding error (nip release

Go to 2E27(P4-14).
required)
LF out of synchronization (LF
motor wont rotate) has been
detected.
Jam while picking up, ejecting Open and close the
or printing on paper
the paper.
Remove the paper
released is required)(JAM1)
it.
Virtually all recovery errors
that could occur in connection Go to 2E27(P4-14).
with paper pickup are
handled.
8. Paper Handling (Insufficient or No Paper/Others)

Code
(low-order
Key
four
characters)
3-35-1
2E09
Panel display
Large LCD
Small LCD 1
Small LCD 2
Insufficient
paper for job
Online: Print
Stop: Stop
Printing
3-35-2
2E09
Insufficient
paper for job
Online: Print
Stop: Stop
Printing
Load/Eject:
Change
Paper
3-36-1
2E1B
Roll Paper Paper

Please
Level Low
Replace
Replace
Paper
The roll is
empty.
Load/Eject:
Change
Paper
3-36-2
2E1B
The roll is
empty.
Lift the release
lever and
replace the roll.
sequence
Roll Paper Paper Not

Please
Loaded
Replace
Press
Key
Short on roll paper (with a

paper take-up unit in use)
All of the following conditions
printing:
Remaining Roll Paper
Detection.
Among the paper size
settings coded in the print
data, the paper length
exceeds the remaining
A paper take-up unit is used.
Short on roll paper
All of the following conditions
printing:
Remaining Roll Paper
Detection.
Among the paper size
settings coded in the print
data, the paper length
exceeds the remaining
No roll paper available (trailing
edge of roll paper detected)
Paper out has been detected
by paper sensor R in a roll
paper operation.
LF out of synchronization on
roll paper
No roll paper available (trailing
edge of roll paper detected)
Paper out has been detected
by paper sensor R in a roll
paper operation.
LF out of synchronization on
roll paper
3-18
Remedial Action
procedure or tool)
Replace the roll paper.
Replace the roll paper

Check paper sensor R (IO
mode).
Is the paper fed
successfully (under a
negative load or any other
influence)?
Check paper sensor R (IO
mode).
Is the paper fed
successfully (under a
negative load or any other
influence)?

Panel display
Code
Key (low-order
four
characters)
3-37-1
291A
3-38-1
2E24
3-39-1
2F2D
3-40-1
2E0E
3-41-1
2E17
3-42-1
2918
Large LCD
Roll sensor
cannot detect.
Small LCD 1
Power On
Again
Turn on printer
again.
Roll feed unit err Power On
Again
Turn off printer
and check roll
feed unit
Cassette not
Power On
working.
Again
Turn off printer,
wait, then
turn on again.
No Roll Feed
Roll P Unit
Unit.
Please
Check
Turn printer off
and install roll
feed unit.
No cassette
Cassette
detected.
Undetected
Check the
cassette.
Power On
Again
Remedial Action
sequence
Small LCD 2

procedure or tool)
Roll Sensor Roll sensor detection failure

Detection Could not detect the roll unit.
Error
Roll Feed
Unit
Error
Check the roll unit, and

remove, install or replace
the roll unit.
Check IO mode (roll unit
detection).
Faulty roll paper unit
Check the roll cam sensor (IO
Failed to detect the cam in the mode).
roll unit while no paper was
loaded.
Cassette
Motion
Error
Cassette operation disabled

A PWM duty of 100% has
lasted for 200 msec in a
cassette operation.
Check the cassette motor

and the drive circuit.
Check the cassette encoder
sensor.
Power On
Again
Roll paper unit not installed

The unit has received print
data having a roll paper print
specification when it had
started without a roll unit
being connected to it.
Cassette not installed
Check the roll unit, and

remove, install or replace
the roll unit.
Check IO mode (roll unit
detection).
Check
Cassette
Press
Online
Cassette
Sensor
Detection
Error
Cassette detection sensor

detection failure (cassette
presence/absence sensor)
No cassette has been
detected during cassette
pickup.
Check to see if the cassette

is properly loaded by itself.
Check and replace sensor
(IO mode).
Check to see if the cassette
is properly loaded by itself.
Check and replace sensor
(IO mode).
9. Paper Take-up Unit

Code
(low-order
Key
four
characters)
Panel display
Large LCD
3-43-1
Turn on the media

take-up unit.
3-43-2
Media take-up unit

ready.
Online: Print
Stop: Stop Printing
3-44-1
2920
Rewinding error.
Check the paper.
Press Online to
clear error.
Small
LCD 1
Small
LCD 2
sequence
The paper take-up unit is not
switched on.
Printing has started with the
paper take-up unit setting of
Use and with the rewinder
switched off.
Job received in Rewind mode,
with the panel setting of Do not
use
Rewinder use has been set to
Do not use at the start of
printing when the rewinder is
active.
Cannot take up paper
An error check has been made
on paper after the paper had
been fed 1850 mm, but the
Paper take-up unit was not
driven at all in that interval (up to
about 3700 mm (when run
imPapertely after the start of
detection)).
3-19
Action
procedure or tool)
Switch on the rewinder.

*A fix for a rewinder that is
manufactured by a third party
and that is not connected to the
main unit.
Press the [Online] button to set
the rewinder use setting to
force Use and print.
Press the [Stop] key to cancel
printing.
Check to see if the rewinder is
switched on with the lock lever
down.
Check the connection between
the main unit and the paper
take-up unit.
Check to see if the wait roller is
properly set.
Check to see if the paper
take-up paper detection sensor
is shielded by paper when it is
presented.
Faulty paper take-up paper
detection sensor
Faulty Paper take-up motor
Panel display
Code
Key (low-order
four
characters)
3-45-1
Small
LCD 1
Large LCD
Small
LCD 2
Rewinding error.
Check for jam
at indicated
position.
Press Online to
clear error.
2921
sequence
Continued rewinding error
The paper take-up unit has
continued rewinding for 10
seconds, with the rewinding
sensor turned on, at printer
power-on and at the start of
printing.
Action
procedure or tool)
Check to see if any obstacle is

placed at the paper take-up
paper detection sensor
position.
Faulty paper take-up paper
detection sensor
Faulty take-up button
Faulty paper take-up motor
10. Cutter
Code
(low-order
Key
four
characters)
3-46-1
2015
Panel display
Small
LCD 1
Large LCD
Cannot cut paper.

Press Load/Eject
and reload the
paper.
Small
LCD 2
Remedial Action
(: Reference fault
Cutting failure/jam detected due to a

cutting failure
An idle cutter unit or a cutter blade that
is too blunted to cut sheet has been
detected by the paper leading edge
detection sequence.
Press
Cutting failure/jam detected due to a
Key cutting failure
An idle cutter unit or a cutter blade that
to
Release is too blunted to cut sheet has been
Paper detected by the paper leading edge
detection sequence.
Press
Cutter shift timeout
Key The cutter failed to reach the home
to
position in time during a cutting
Release operation.
3-46-2
2015
Cannot cut paper.

Lift the release
lever and reload
the paper.
Cutting
Error
Please
Cut
Papr
3-47-1
2F24
Cannot cut paper.

Lift the release
lever and reload
the paper.
Cutting
Error
Please
Cut
Papr
Paper
Go to 2015 (P4-18).
Go to 2015 (P4-18).
Go to 2F24(P4-19).
Go to 2015 (P4-18).
Go to 2F24(P4-19).
11. Multisensor
Code
(low-order
Key
four
characters)
4-1-1
4-2-1
2F32
2F35
Panel display
Large LCD
Small LCD 1
Multi-sensor Power On
error
Again
Small LCD 2
Multi-sensor Faulty multisensor

Outside light entered during
Err
Turn off
printer,
wait a while,
then
turn it on
again.
Calibration
Calibration Press OK
multi-sensor to cancel
There is a
problem
err
with the
multi-sensor.
Press OK to
cancel
calibration.
sequence
multisensor light quantity

adjustment.
Remedial Action
procedure or tool)
Retry the adjustment with the

effect of outside light, such as
that of the sinking sun, being
removed.
Check the position at which
the multisensor is installed.
Replace the multisensor.
Faulty multisensor (on

Check the parts counter in
calibration)
service mode and replace the
A failure to calibrate has been
multisensor unit.
detected from the parts counter. Initialize the counter for the
replacement unit mounted. (It
is recommended to estimate
the usage status of other units
nearing the end of their service
life and replace them as
needed.)
3-20
12. HDD
Panel display
Code
(low-order
Key
four
characters)
Small
LCD 1
Large LCD
5-1-1
2901
Mail box
nearly full.
Delete unwanted data
5-2-1
2902
5-3-1
2905
5-4-1
2906
Mail box full.

Now printing
without saving data.
Mail box full.
on your computer
to resume printing.
Press Stop
to cancel printing.
Mail box full.
5-4-2
2906
5-5-1
2908
Mail box full.

Cannot save. Delete
unwanted data on
your computer to
resume printing.
Press Stop to cancel
printing.
Hard disk error.
5-6-1
2909
Press OK to reformat
File read error.
sequence
Small
LCD 2
Remedial Action
procedure or tool)
The available size of the

Reorganize data.
permanent area of the hard
disk space has fallen to less
than 1 GB.
Reorganize data.
The hard disk has run out of
free space, disabling copy
printing or error recovery.
A job save has been executed Reorganize data.
when the available size of the
permanent area of the hard
disk space was lost.
Cancel the job.
One hundred jobs are already Reorganize data.
saved in the permanent area
of the hard disk space.
A job save is executed when Reorganize data.
32 jobs are already saved in
the permanent area of the
hard disk space.
Cancel the job.
HDD format error
HDD file error
Turn off printer,

wait a while, and
turn it on again.
Invalid files
will be deleted.
Format as instructed by the

on-panel message.
Replace the HDD.
(The file in error is deleted,
but the printer will recover
normally when it Restart the
printer.)
13. Operation Displays

Code
(low-order
Key
four
characters)
6-1-1
6-1-2
6-2-1
2E0F
Panel display
Large LCD
End of paper
feed.
Cannot feed
paper more.
Small LCD
1
Small LCD
2
Feed
Limit..
Forced feed limit

Paper being manually fed in the
return direction (back-feeding)
has reached the pinch roller
position (normal operation).
Close Ink Tank
Ink tank cover open while
printing
Cover
On a model having a subtank,
the ink tank cover opened while
printing (printing is allowed to
continue).
Top cover is
Top Cover Top Cover The top cover is abnormally
open.
Please
Open
open.
Turn off
printer,
wait a while,
and
turn it on
again.
Close
Close Top
Cover
3-21
Remedial Action
procedure or tool)
The message clears automatically

2 seconds later.
Check the PE sensor (IO mode).
The message clears when the ink
tank cover is closed.
Check the sensor (IO mode).
Check the cover.

Panel display
Code
Key (low-order
four
characters)
6-3-1
2E10
6-4-1
2E11
6-5-1
2E12
6-6-1
2F38
Large LCD
Small LCD
1
Ink tank cover Ink Tank

is open.
Cover
Close
Turn off
Please
printer,
wait a while,
and
turn it on
again.
Rel lever is in
wrong
position.
Turn off
printer,
wait, then
turn on again.
Top cover is
Ink Tank
open.
Cover
Close
Turn off
Please
printer,
wait a while,
and
turn it on
again.
Tank
Cover
Open
Close
Please

procedure or tool)
Close the ink tank cover.

Ink tank cover error open
(continued use allowed)
The ink tank cover opened while
performing any operation, such
as printing and suction.
Carriage cover open error

A carriage cover open has been
detected.
Faulty release lever
The state of the release lever up
(released) has been detected.
Tank
Cover
Open
Close
Please
Remedial Action
Small LCD
2
The top cover is abnormally

open.
Close the carriage cover.

Depress the release lever.
Check the sensor.
Check the cover.

14. Parts Counters

Code
(low-order
Key
four
characters)
Panel display
Large LCD
Small LCD 1
Small LCD
2
7-1-1
Prepare for
parts
replacement.
Call for
service.
Consumables
Low
Durable parts nearing their

replacement time
Any of the parts counters has
reached warning level 1.
7-1-2
Repl
Consumables
Durable parts past their

replacement time
7-1-3
Parts
replacement
time has
passed.
Call for
service.
Prepare for
parts
replacement.
Call for
service.
Consumables
Low

7-1-4
Repl
Consumables

7-2-1
1101
Parts
replacement
time has
passed.
Call for
service.
Replace part
soon.
Mist Full
Soon
Mist count near-full

Waste ink near-full has been
detected from the dot count.
3-22
Remedial Action
procedure or tool)
Check the parts counter and

prepare the target unit or
Refresh Service Kit.
Initialize the parts counter for
the target unit after the
replacement.
replace the target unit or
replacement.
prepare the target unit or
replacement.
replacement.
replacement.
15. Adjustment Errors

Code
(low-order
Key
four
characters)
7-3-1
260F
Panel display
Large LCD
Gap error.
Turn off
printer.
7-4-1
7-5-1
2820
2821
Cannot
adjust
printhead.
Press
Online to
clear the
error
and
readjust
printhead.
Cannot
adjust
band.
Press
Online to
clear the
error
and
readjust
the band.
7-6-1
7-7-1
7-8-1
2822
2824
2F33
Cannot
adjust
eccentric.
Press
Online to
clear the
error.
Cannot
adjust
optic axis.
Press
Online to
clear the
error.
Use
another
paper.
Press
Online to
clear the
error.
Small LCD 1
Small LCD 2
Power On Gap Error

Again
Online
Key
and
recalibrate
Printhd Adj
Err
Please
Readjust
Online
Key
and
recalibrate
Band Adj
Error
Please
Readjust
sequence
Gap reference plane error
(which does not occur when
in User mode)
Request to replace an
abnormal reference plane
sheet.
Head registration
unadjustable
The adjustment value has
gone out of bounds during
automatic head adjustment.
Check the multisensor reference

plate (for soiling and faulty
mounting).
Go to Flow 1 in 2010 (P4-12).
LF unadjustable
A detected value has gone
out of bounds while
performing automatic band
adjustment.
Adjustment is not possible with

transparent/semi-transparent
paper.
Replace with paper having of
similar substrate and perform
automatic band adjustment or
manual adjustment.
Make detailed band adjustment
(automatic).
Check the nozzle check patter
and, if it is found in error, go to
2F2F (P4-6).
If the nozzle check pattern is
found normal, check below
and go to Flow 1 in 2010
(P4-12).
Initialize the system
settings/paper preferences and
then add additional paper and
perform automatic band
adjustment (detailed). If the paper
preferences are initialized, all the
paper setting would be reset to
their factory defaults.
Check the paper type: Replace
with photo glossy paper (UF120).
Check the paper for soiling,
breakage and other defects.
Having run LF tuning, update the
additional paper.
OnlineKey Eccent Adj

: Press
Error
To Clear
Error
Eccentricity uncorrectable
in User mode)
A detected value has gone
out of bounds while making
adjustment.
OnlineKey Optic Axis

: Press
Adj
To Clear Error
Error
Optical axis unadjustable

in User mode)
An adjustment pattern has
not been printed.
The optical axis deviates from
the correct position by 3 mm
or more.
Unadjustable because of
transparent paper
Paper are unidentifiable on
automatic adjustment
(transparent/semi-transparent
paper).
Paper
Type
Please
Change
Can't Adj
Paper
Chg Paper
Type
Remedial Action
procedure or tool)
3-23
Check the nozzle check pattern

and, if it is found in error, go to
2F2F (P4-6).
If the nozzle check pattern is found
normal, go to Flow 1 in 2010
(P4-12).
Check the paper (paper type

check).
Run a nozzle check and, if a fault is
detected, go to 2F2F (P4-6).
If no fault is detected, go to Flow 1
in 2010 (P4-12).
Change to appropriate paper.
Key
Code
(low-order
four
characters)
7-9-1
2F34
Panel display
Large LCD
Cannot
calibrate.
Press OK
and try
calibration
again.
Small LCD 1
Small LCD 2
Press OK Calibration
and
Err
recalibrate Recalibrate
sequence
Color calibration error
The adjustment value has
gone out of bounds during
calibration.
Remedial Action
procedure or tool)
Check to see if the loaded paper

permit calibration.
Check calibrated printed matter
for soiling and other defects.
If the nozzle pattern is found in
error, go to 2F2F (P4-6).
16. GARO Errors

Code
(low-order
Key
four
characters)
Panel display
Large
LCD
Small
LCD 1
8-1-1
1030
GARO
W1221
GARO
W1221
8-2-1
1031
GARO
W1222
GARO
W1222
8-3-1
1032
GARO
W1223
GARO
W1223
8-4-1
1034
GARO
W1225
GARO
W1225
8-5-1
1035
GARO
W1231
GARO
W1231
8-6-1
1036
GARO
W1232
GARO
W1232
8-7-1
1037
GARO
W1233
GARO
W1233
8-8-1
1038
GARO
W1234
GARO
W1234
8-9-1
1039
GARO
W1235
GARO
W1235
Small
LCD 2
Remedial Action

procedure or tool)
(Image modeUnknown command

A character that is located within bounds
of a group character or end parameter
character but that is not defined as a
command has been detected during
Image mode command decoding.
(Image mode Invalid parameter count
(no parameters)
A numeric field has not been identified as
being numeric during Image mode
command decoding.
(Image mode Required item missing
A character out of bounds has been
detected where a group or end parameter
character ought to exist, during Image
mode command decoding.
(Image modeOther warning
A character other than <ESC> has been
detected right after the image mode
analysis module entered Image mode or
when the decoding of a single command
ended.
(Setup modeUnknown command
A command character string other than
RESET, SET, OPCMT0 and OPCMT2 has
been detected in a PJL command.
Identify the model.

If the error has occurred with RIP,
try with the printer driver.
Try in an alternative environment
(I/F, PC).
Identify the model.
(I/F, PC).
Identify the model.
(I/F, PC).
Identify the model.
(I/F, PC).
Identify the model.

(I/F, PC).
(Setup modeInvalid parameter count
Identify the model.
Too many or too few parameters have
been detected during Setup mode
command decoding.
(I/F, PC).
Identify the model.
(Setup mode Required item missing
The exit parameter is missing in the
EnterGAROMode command and the
UniversalExitLanguage command used in Try in an alternative environment
(I/F, PC).
Setup mode.
Identify the model.
(Setup modeData out of bounds
A character string that is not defined as an If the error has occurred with RIP,
environmental variable has been
detected.
(I/F, PC).
An unknown environmental variable has
been detected.
A character string that is not defined as an
environmental variable value has been
detected.
The value of an unknown environmental
variable has been detected.
(Setup modeOther warning
Identify the model.
A character string other than the @PJL
prefix has been detected while the
analysis module was idle.
(I/F, PC).
3-24

Panel display
Code
Key (low-order
four
characters)
8-10-1
103A
Large
LCD
GARO
W1226
Small
LCD 1
Small
LCD 2
GARO
W1226
Remedial Action
procedure or tool)
(Image modeImage processing table

error
No image processing table is available, a
required image processing table is
wanting or an image processing table
contains a value out of bounds.
Retransmit.
Check with a different interface
choice.
Try by printing other data.
With RIP, print from the print
driver.
Supplement: If this error occurs,
the print result would appear
blank.
ReferenceIdentify between the I/F and software.
To create a PRN file on a local PC; go to T04(P5-6).
Transit the PRN file to another printer.
*If printing is successful, an I/F problem may be suspected; if the same error
recurs, a software problem may be responsible.
--
17. HP-GL2
Panel display
Code
Key (low-order
four
characters)
Large LCD
Small LCD 1
8-11-1
1040
GL2: W0501 GL2:W0501

The memory
is full.
8-12-1
1041
GL2: W0502 GL2:W0502

The
parameter is
out
of range.
8-13-1
1042
8-14-1
1043
8-15-1
1044
8-16-1
1045
8-17-1
1047
GL2:W0904
8-18-1
1048
GL2:W0903
8-19-1
1015
GL2:W0504
This type of
paper
is not
compatible
with
HP-GL/2.
GL2: Unsup. papr
sequence
Small
LCD 2
HP/GL2 error; Insufficient

memory capacity
The size of drawing data
exceeds the processing
capacity.
HP/GL2 error; invalid parameter
Data having an invalid number
of types of parameters that
follow the command has been
detected.
HP/GL2 error; physical
coordinate check from logical
coordinates
Invalid coordinates are
involved.
HP/GL2 error; Invalid command
A command that is not defined
in HP-GL/2 or HP RTL is
involved.
HP/GL2 error; current point
missing
Invalid data is involved.
HP/GL2 error; Drawing limit
Invalid coordinates are
involved.
HP/GL2 error; replot buffer
overflow
Data storage buffers have run
short.
HP/GL2 error; polygon buffer
overflow
The size of drawing data
exceeds the processing
capacity.
HP-GL2 error: out of the scope
of paper support
Warning Indication has been
selected for Paper Mismatch
Detection.
The paper that is being fed
does not support HP-GL/2
printing; that is, a paper type
that does not have a required
print mode has been set.
3-25
Remedial Action
procedure or tool)
Reduce the size of rendering

data.
Replace with HP RTL data
for manipulation on the fly.
Verify the data and fix it.

data.
data.
Press the [Online] button to
force printing.
Note) Alternative of an image
processing table (LUT) as
defined on the HP-GL/2
support paper different from
the specified paper may
result in an image quality
problem.
Press the [Stop] button to
cancel printing.
Panel display
Code
Key (low-order
four
characters)
8-19-2
1015
Large LCD
Small LCD 1
GL2:Incompatible Press
paper type
Online
Starts
printing
This type of
paper
is not
compatible
with
HP-GL/2.
sequence
Small
LCD 2
Online: Print
Stop: Stop
Printing
--
Remedial Action
procedure or tool)
HP-GL2 error: out of the scope Press the [Online] button to

force printing.
of paper support
Pause has been selected for Note) Alternative of an image
processing table (LUT) as
Paper Mismatch
defined on the HP-GL/2
Detection.The paper that is
support paper different from
being fed does not support
the specified paper may
HP-GL/2 printing; that is, a
result in an image quality
paper type that does not have a
problem.
required print mode has been
Press the [Stop] button to
set.
cancel printing.
On The Fly: Transmitting print data in sequence from data on
the paper.
The software that generates HP-GL/2 data has an option. Select
this option to save on the memory usage of the printer.
18. Hardware Errors

Key
9-1-1
9-2-1
Code
(low-or
der four
charact
ers)
Panel display
Large LCD
2014 Cutter unit

fuse is blown.
Call for service.
260E Hardware error.
03130031-260E
Turn off printer,
wait, then
turn on again.
9-3-1
9-4-1
9-5-1
Power
On
Again
Small
LCD 2
Turn off printer,

wait, then
turn on again.
2823 Hardware error.
03010000-2823
Turn off printer,
wait, then
turn on again.
291B Hardware error.
03130031-291B
291D Hardware error.

03130031-291D
Turn off printer,
wait, then
turn on again.
sequence
Cutter unit fuse blowout error
Power
On
Again
Cutter
Unit
Fuse
Blown
Gap
Detect
Err
Power
On
Again
Invalid
Head
Chk
Head check error
Power
On
Again
Lift
Lift shift timeout
Motion A lift operation has been
Timeout executed, but no sensor has
been detected or a sensor has
remained detected.
Power
On
Again
Hardware Spur cam sensor detection

Err 1
failure
031300
31-291
D

03130031-2618
Turn off printer,

wait, then
turn on again.
9-6-1
Small
LCD 1
Remedial Action
procedure or tool)
Replace the cutter driver PCB.
Gap detection failure

Check to see if the multisensor
Carriage gap calibration has not
reference plate (white patch for
been carried out, or gap
batch correction) is not soiled
detection is disabled by corrupt
and perform GAP CALIB (if
calibration data.
soiled, adjust the part after
replacing it).
Replace the multisensor and
perform GAP CALIB.
Replace the carriage unit and
perform GAP CALIB.
Vh voltage error
Go to (all nozzles on a singleor double-head model not
discharging) in T03 (P5-3).
3-26
Go to 2F2F (P4-6).
Switch off the printer, then back

on.
The carriage cannot travel to the
lift drive position.
The lift drive cam is not engaged.
Faulty lift drive sensor
Faulty lift drive motor
Go to 4027(P4-23).
Check the spur cam sensor in IO
mode.
If OK, check the lifter drive
system.
If NG, replace the sensor.
Key
9-7-1
9-8-1
Code
(low-or
der four
charact
ers)
Panel display
Large LCD
2E21 Hardware error.

03130000-2E21
Turn off printer,
wait, then
turn on again.
2E23 Hardware error.
03130031-2E23
9-9-1
Turn off printer,

wait, then
turn on again.
2F11 CR error
9-10-1
Call for Service.

2F12 LF error
Call for Service.
9-11-1
9-12-1
9-13-1
9-14-1
9-14-2
9-15-1
2F13 Hardware error.

03130031-2F13
Turn off printer,
wait, then
turn on again.
03130031-2F14
Turn off printer,
wait, then
turn on again.
03130031-2F16
Turn off printer,
wait, then
turn on again.
03130031-2F17
Turn off printer,
wait, then
turn on again.
03130031-2F17
Turn off printer,
wait, then
turn on again.
2F1F Hardware error.
03130031-2F1F
Turn off printer,
wait, then
turn on again.
Small
LCD 1
Small
LCD 2
sequence
Power
On
Again
IEEE
1394
Error
Restart
Printer
Power
On
Again
Hardware Cutter unit failure

Err 1
031300
31-2E2
3
Check the cutter drive circuit and

the cutter unit.
Power
On
Again
Power
On
Again
CR
Error
Go to 2F26(P4-4).
Power
On
Again
IEEE1394 interface error

Any error has been detected
while initializing IEEE1394 at
startup.
Remedial Action
procedure or tool)
An operation order has been

issued while the carriage
suffered a hardware error.
LF Error LF error
An operation order has been
received while the LF suffered
a hardware error.
The target position could not be
reached within a predicted
operation time + 3 seconds
during an LF operation.
The sensor could not be
detected during an LF
operation involving sensor
detection.
Hardware A/D converter external trigger
Err 1
output stop (Hardware error 1)
031300
31-2F1
3

Remove and reinsert the PCB
and then restart the printer.
Replace the IEEE1394 PCB.
Replace the LF encoder sensor.

Replace the LF motor.
<Supplement>
If the carriage travels heavy near
the stop position, a mechanical
load error may be suspected.
If any other symptom is observed,
a feeding sensor may be at fault.
Go to 2F13 (P4-1).
Power
On
Again
Hardware ASIC register not writable

Err 2
(Hardware error2)
Could not write to the ASIC
register on the main PCB.
Power
On
Again
Mist
Fan
Error
Mist fan error

Check the bundled wires in the
The rotation of the mist fan is not
mist fan drive circuit.
Replace the mist fan unit.
detectable.
Power
On
Again
Platen
Fan
Lock
Power
On
Again
Platen
Fan Err
Power
On
Again
Purge
Motor
Sensor
Error
Platen fan lock detection error

The lock signal has been
supplied continuously for 3
seconds or longer, 10 seconds
after the platen fan started
rotating.
Suction platen fan error
The lock signal has been
supplied continuously for 3
seconds or longer, 10 seconds
after the platen fan started
rotating.
Purge sensor error (recovery
purge motor HP detection error)
The recovery system has been
driven but no sensor interrupt
occurs.
driven to close the cap, but the
cap has not been capped
successfully.
3-27
Replace the main PCB.

platen suction fan drive circuit.
Replace the platen suction fan
unit.
platen suction fan drive circuit.
Replace the platen suction fan
unit.
Go to 2F1F(P4-2).
Key
9-16-1
Code
(low-or
der four
charact
ers)
Panel display
Large LCD

03130031-2F20
Turn off printer,
wait, then
turn on again.
9-17-1

03130031-2F22
Turn off printer,
wait, then
turn on again.
9-18-1

03130031-2F23
Turn off printer,
wait, then
turn on again.
9-19-1
9-20-1

03130031-2F24
Turn off printer,
wait, then
turn on again.
03130031-2F25
Turn off printer,
wait, then
turn on again.
Small
LCD 1
Power
On
Again
Power
On
Again
Power
On
Again
Small
LCD 2
sequence
Motor
Cam
Pos
Error
Cap motor cam positioning error

driven but no sensor interrupt
occurs.
driven to close the cap, but the
cap has not been capped
successfully.
Pump
Pump shift timeout
Motion The target position could not be
Timeout reached within a predicted
during pump operation or no
sensor has been detected during
a pump operation involving
sensor detection.
Pump
Purge motor error
Motion Pump operation disabledA PWM
Error
duty of 100% has lasted for 200
msec in a pump operation.
Power
On
Again
Cutter
Cutter shift timeout error
Timeout No sensor has been detected
during a cutter operation
involving sensor detection.
Power
On
Again
CR
Position
Err
Restart
Printer
Carriage motor HP not

detectable
Detected only for the wide
format.
For the narrow format, the
carriage motor HP can be
detected when the carriage hits
the wall in a full scan following
the detection of the HP.
3-28
Remedial Action
procedure or tool)
Go to 2F1F(P4-2).
<Supplement>
If the carriage travels heavy
towards the stop position: A
mechanical load error may be
suspected.
Otherwise: The sensor in the
purge unit may be at fault.
Go to 2F1F(P4-2).
<Supplement>
If the motor could not be run at all
or has resulted in an error after
moving by a slight distance:
A. A mechanical load error may be
suspected.
B. The motor or drive circuit may be
at fault.
If the carriage has run more or
less out of control result in an
error:
A. The encoder sensor may be at
fault.
Go to 2F1F(P4-2).
Go to 2F24(P4-17).
Wide format: Check the CHRP

sensor in IO mode and go to
2F26(P4-4).
Narrow format: Go to
2F26(P4-4).
<Supplement>
If the motor could not be run at all:
suspected.
at fault.
If the carriage has resulted in an
error after moving at a constant
speed:
A. The CRHP sensor may be at
fault.
error:
A. The encoder sensor may be at
fault.
Key
9-21-1
Code
(low-or
der four
charact
ers)
Panel display
Large LCD

03130031-2F26
Turn off printer,
wait, then
turn on again.
9-22-1
9-23-1

03130031-2F27
Turn off printer,
wait, then
turn on again.
03130031-2F28
Turn off printer,
wait, then
turn on again.
9-24-1

03030000-2F29
Turn off printer,
wait, then
turn on again.
9-24-2

03030000-2F29
Turn off printer,
wait, then
turn on again.
9-25-1 2F2A Hardware error.

03130031-2F2A
Turn off printer,
wait, then
turn on again.
Small
LCD 1
Small
LCD 2
Power
On
Again
Carriage
Motion
Error
Power
On
Again
Carriage
Timeout
Restart
Printer
Power
On
Again
Lift
Motion
Timeout
Power
On
Again
LF
Feed
Timeout
Restart
Printer
Power
On
Again
LF
Feed
Timeout
Restart
Printer
Power
On
Again
LF
Position
Err
Restart
Printer
sequence
Carriage operation disabled
A PWM duty of 100% has
lasted for 200 msec in a
carriage operation
A collision has been detected in
a carriage operation (with the
speed predicted from the PWM
output value having a deviation
of 25 ips or more from the
actual speed).
Remedial Action
procedure or tool)
<Supplement>
suspected.
at fault.
error:
A. encoder sensor may be at fault.
Go to 2F26(P4-4).
Carriage shift timeout
<Supplement>
The target position could not be If the carriage travels heavy
towards the stop position, a
mechanical load error may be
during carriage operation.
suspected.
Go to 2F26(P4-4).
Lift shift timeout
on.
A lift operation has been
executed, but no sensor has
remained detected.
Go to 4027(P4-23).
LF feeding motor timeout (cut
sheet)
The target position could not be <Supplement>
detection.
LF feeding motor timeout (roll
paper)
detection.
Cannot detect the LF home
Check the sensor (IO mode
position
check).
The LF home position could not Replace the LF encoder sensor.
be detected on LF homing during Replace the encoder film.
initialization.
Replace the LF motor/belt/adjust
the belt tension.
Replace the long flexible cable.
<Supplement>
If the motor could not be run at all:
suspected.
at fault.
If the carriage has resulted in an
error after moving at a constant
speed: The LF home position
sensor may be at fault.
error, the encoder sensor may be
at fault.
3-29
Key
Code
(low-or
der four
charact
ers)
Panel display
Large LCD
9-26-1 2F2B Hardware error.

03130031-2F2B
Turn off printer,
wait, then
turn on again.
9-27-1 2F2C Hardware error.

03130031-2F2C
Turn off printer,
wait, then
turn on again.
9-28-1 2F2E Hardware error.
03130031-2F2E
Turn off printer,
wait, then
turn on again.
9-29-1
2F2F Hardware error.

03800500-2F2F
Turn off printer,
wait, then
turn on again.
9-30-1
Small
LCD 1
Power
On
Again
Power
On
Again
Power
On
Again
Power
On
Again
Small
LCD 2
9-32-1
LF operation failure (LF

operation disabled)
A pump duty of 100% has lasted
for 200 msec during LF
operation.
Eject.
Detect
Err
Non-discharge detection error

Go to 2F2F (P4-6).
As a result of nozzle checking
made by the non-discharge
detection unit:
All 640 nozzles in a nozzle
train are non-discharging.
At least 50 nozzles have been
found mismatched in a nozzle
train of 640 nozzles since the
last session of detection.
<Reference>
The change (between
non-discharge and discharging
nozzle counts) noted since the
last session of nozzle checking
is recorded as a mismatch.
Non-discharge detecting position Go to 2F2F (P4-6).
error
No detectable region has been
found during non-discharge
position adjustment.

<Supplement>
suspected.
at fault.
error, the encoder sensor may be
at fault.
Go to 2E25 (P4-16).
Hardware Cassette shift timeout
Err 1
031300
31-2F2
during cassette operation.
C
Otherwise, the cassette unit
No sensor has been detected
sensor may be at fault.
during a pump operation
involving sensor detection.
Roll
Roll shift timeout
Go to 200C(P4-8).
Motion No sensor has been detected
Timeout during a roll operation involving
sensor detection.

xxxxxxxx-xxxx

xxxxxxxx-xxxx
Non-discharge light quantity

Go to 2F2F (P4-6).
error
A detectable region has fallen to
below a certain limit during
non-discharge position
adjustment.
Carriage cover error open
Close the carriage cover.
The carriage cover has opened Check the carriage cover sensor.
at a timing at which it is normally
closed.
Turn off printer,

wait, then
turn on again.
2F39 Carriage Cover is
open.
Turn off printer,

wait a while, and
turn it on again.
9-33-1 2F3A Hardware error.
03130031-2F3A
Turn off printer,
wait, then
turn on again.
Remedial Action
procedure or tool)
LF
Motion
Error
Turn off printer,

wait, then
turn on again.
9-31-1
sequence
Power
On
Again
Valve
Motor
Err
Purge unit valve motor error

The recovery valve motor has
been driven but no movement
has been detected within the
timeout period.
3-30
Replace the purge unit.

Go to 2F1F(P4-2).
Key
Code
(low-or
der four
charact
ers)
Panel display
Small
LCD 1
Large LCD
9-34-1 2F3B Hardware error.

03130031-2F3B
9-35-1
Turn off printer,

wait, then
turn on again.
03130031-4027
Turn off printer,
wait, then
turn on again.
9-36-1
Power
On
Again
Power
On
Again
CS communication error
An irrecoverable communication
error has occurred
communicating between the CS
chip mounted on the ink tank and
the main unit.
Lift
Lift shift timeout error
Motion A lift operation has been
Timeout executed, but no sensor has
remained detected.
Hardware
Err 1
031300
31-2F3
B
4042 Unknown file.

Check file format.
Turn off printer,
wait a while, then
turn it on again.
9-37-1
4049 Unknown file.

Check file format.
Turn off printer,
wait a while, then
turn it on again.
Cannot Power
update On
firmware Again
Remedial Action
sequence
Small
LCD 2

procedure or tool)
Remove and insert the ink tank,

or replace the ink tank.
Check bundled wires in the ink
tank unit and the main PCB.

on.
Go to 4027(P4-23).
MIT data transfer failure
Execute Initialize Paper Type
Failed to write MIT data on its
from the system settings. (Note:
transmission.
All paper information will be reset
to its factory defaults and
additional Paper deleted.).
Upgrade the firmware in
download mode.
Wrong transfer ROM data model Restart the printer in service
Files for a different model have
mode to clear the error (this error
been transferred on firmware
wont occur when FUT is used).
update.
Start in download mode to
upgrade the firmware.
19. Service Call Errors

Key
99-9-1
99-1-1
99-2-1
99-3-1
99-4-1
99-5-1
99-6-1
Code
(low-or
der four
charact
ers)
Panel display
Large LCD
2F37 ERROR
E146-4001
Small LCD 1
ERROR
E146-4001
Call For Service
Call for service.

4001 ERROR
ERROR
E146-4001
E146-4001
Call For Service
Call for service.
401A ERROR
E146-4001
Linear scale error

No signal is available from the
linear encoder when the head
is driven.
Borderless/flow idle
ejection/mist recovery count
full
HDD failure
Failed to read and write to and
from the HDD.
Call for service.

401B ERROR
E146-4001
Call for service.
401C ERROR
ERROR
E146-4001
E146-4001
Call For Service
Call for service.
401D ERROR
E146-4001
sequence
Small
LCD 2
ERROR
E146-4001
Call For Service
Call for service.

401E ERROR
ERROR
E146-4001
E146-4001
Call For Service
Call for service.
Remedial Action
procedure or tool)
Go to 2F26(P4-4).

replacement.
Replace the HDD.
Poor HDD connection

The HDD and the HDD
controller are not indefinable.
Remove and insert the HDD.

Replace the HDD.
Faulty RTC
Any error other than the two
errors mentioned below has
been detected while initializing
the RTC at startup.
RTC low battery error
A battery error has been
detected while initializing the
RTC at startup.
RTC clock stop
The RTC has been detected
idle while initializing the RTC at
startup.
Restart the printer in service

mode.
3-31

mode.
Check the RTC battery.
mode.
Key
99-7-1
Code
(low-or
der four
charact
ers)
Panel display
Large LCD
4034 ERROR
E146-4001
Call for service.
99-8-1
4037 ERROR
E146-4001
Small LCD 1
ERROR
E146-4001
Call For Service
ERROR
E146-4001
Call For Service
Call for service.

99-10-1 403E ERROR
ERROR
E146-4001
E146-4001
Call For Service
Call for service.
99-11-1 403F ERROR

E146-4001
Call for service.
99-12-1 4040 ERROR

E146-4001
Call for service.
99-13-1 4041 ERROR
E146-4001
Call for service.
99-14-1 4042 ERROR
E146-4001
Call for service.
99-15-1 4043 ERROR
E146-4001
Call for service.
99-16-1 4044 ERROR
E146-4001
Call for service.
99-17-1 4045 ERROR

E146-4001
Call for service.
99-18-1 4046 ERROR
E146-4001
Call for service.
ERROR
E146-4001
Call For Service
ERROR
E146-4001
Call For Service
sequence
Small
LCD 2
Multisensor unit version error

A different version of
multisensor is installed.
This would not occur in an
ordinary user environment.
Linear scale error
No signal is available from the
linear encoder when the head
is driven.
Head abnormal temperature
rise (head 1 (R), or A model)
Either of the two Di sensors
maintained for each printhead
chip (color-specific) has been
detected at 120oC or higher or
-10oC or lower.
Head abnormal temperature
rise (head 2 (L))
Either of the two Di sensors
maintained for each printhead
chip (color-specific) has been
detected at 120oC or higher or
-10oC or lower.
Checksum error
The checksum of a file
transmitted on execution of the
firmware update is unmatched.
ERROR
E146-4001
Call For Service
Flash erase error

Failed to erase flash ROM on
execution of the firmware
update.
ERROR
E146-4001
Call For Service
Flash write error

Failed to write flash ROM on
execution of the firmware
update.
ERROR
E146-4001
Call For Service
Firmware update failure error

Failed to allocate a work area
on RAM on firmware update.
ERROR
E146-4001
Call For Service
EEPROM size error

Size information about the
firmware data transmitted on
firmware update and the size of
actually transmitted data do not
match.
ERROR
E146-4001
Call For Service
Engine EEPROM write error

An EEPROM read/write failure
has been detected in the
engine portion of the firmware.
ERROR
E146-4001
Call For Service
Recovery part revolutions

reaching 50,000 cycles or
more
Recovery part operations have
reached a predetermined
count.
3-32
Remedial Action
procedure or tool)
Replace the multisensor unit.
Go to 2F26(P4-4).
Go to 403E(P4-22).
Go to 403E(P4-22).

mode to clear the error.
Check the firmware transfer
environment (IF changes,
PC).
replace required parts.
(Replacement of the parts
nearing the end of their useful
lives is recommended.)
Initialize the counter for the
replacement unit mounted.
The iPF5000/500/600 have a
counter problem fixed. Identify
the firmware version and start in
download mode to upgrade the
firmware to Ver.1.13 or later
from any earlier release.
Key
Code
(low-or
der four
charact
ers)
Panel display
Large LCD
99-19-1 4047 ERROR

E146-4001
Call for service.
99-20-1 4048 ERROR
E146-4001
Call for service.
99-21-1 404A ERROR
E146-4001
Call for service.
99-22-1 404B ERROR
E146-4001
Call for service.
99-23-1 404C ERROR

E146-4001
Call for service.
99-24-1 404D ERROR

E146-4001
Call for service.
Small LCD 1
sequence
Small
LCD 2
ERROR
E146-4001
Call For Service
Supply part count error

Supply part operations have
reached a predetermined
count.
ERROR
E146-4001
Call For Service
Non-discharging nozzles on
initial filling
An unallowable number of
non-discharging nozzles have
been detected at the
completion of initial filling.
Non-discharge count error
A non-discharge part operation
counter has reached a
specified limit.
ERROR
E146-4001
Call For Service
Remedial Action
procedure or tool)

replacement.
Go to 2F2F (P4-6).

replacement.
Identify the firmware version
and update the firmware to
the last release if it is earlier
than Ver.1.31 (firmware
defect.
Remove and reinsert the
temperature/humidity sensor
PCB connector
Replace the
temperature/humidity sensor
PCB.
Check to see if the correct
PCB is mounted, since a
PCB of the wrong model may
have been mistakenly
mounted during servicing.
Invoke service mode to
implement PCB replacement.
ERROR
E146-4001
Call For Service
Temperature/humidity sensor
error
Detection hardware is
automatically assumed at fault
when a temperature of 0
degree and a relative humidity
of 0% are detected, resulting in
an error indication.
ERROR
E146-4001
Call For Service
Serial number information

mismatch
A mismatch has been detected
between the serial number
information stored in the
EEPROM on the main PCB
and that stored in the
EEPROM on the MTC relay
PCB at startup.
Check to see if the correct
Machine ID information
PCB is mounted, since a
mismatch
PCB of the wrong model may
A mismatch has been detected
have been mistakenly
between the model ID
mounted during servicing.
information stored in the
Invoke service mode to
EEPROM on the main PCB
implement PCB replacement.
and that stored in the
EEPROM on the MTC relay
PCB at startup.
ERROR
E146-4001
Call For Service
3-33
Chapter 4
More Sophisticated Fault
Isolation Tasks
Chapter 4 More Sophisticated Fault Isolation Tasks
1. 2F13AD converter external trigger output error

(HW-1 fault)
Occurrence
conditions
The carriage is unable to travel since the motor is switched off after the occurrence of some error
during printing, disabling pulse (head discharge timing signal) input from the linear encoder.
Failure
causes
Carriage operational
failures
C2
Abnormal carriage drive load

Carriage motor drive at electrical fault
Faulty linear encoder sensor
Faulty main
C3 Faulty main controller
controller
AD Converter External Trigger: Head discharge timing signal
Cause
C2
C3
C2
Point to check
Faulty carriage idler pulley (broken spring hook, dropped belt teeth)
If the error occurs before the start of printing, the main controller is most likely faulty.
Check carriage components other than the idle pulley for operational failures.
The problem is reported to have occurred as a result of a faulty cutter, depending on
the version of firmware.
Check to see if any other operational failure has not occurred (browse through Print
Inf for a log of error occurrences).
Idler pulley
4-1
Action
Take corrective
action.
Replace
2F26 (P4-4)
2015 (P4-18)
Take corrective
action.
2. 2F1FPurge sensor error

Occurrence
conditions
Error detected during a recovery operation
Carriage problem
Failure
causes
Recovery system
mechanical
problem
Recovery system
electrical problem
Cause
C1
C1
C2, C3
C1
Carriage drive problem
C2
Lock pin operation problem
C3
Faulty main controller
Point to check
Check the carriage belt for tension (making sure that it is not slack).
Check for foreign matter.
Check the recovery system for successful operation.
Action
Fix.
Remove.
Flow 1
Flow 1
Switch off the power and
move the carriage
The lock pin is up with a click
No click sounds
T12
Remove
the cover
Normal
2F26
Carriage inoperable
T12
Purge operational fault isolation
Purge operational fault isolation tool
Check the purge unit for

presence of foreign matter
Foreign matter found
Remove the foreign matter

If the foreign matter is a hard substance,
replace the purge unit
No foreign matter found
Turn the gear by hand to check the cap

Replace the purge unit
moves up and down and that the wiper
Not movable
(*1)
blade moves forward and backward
Movable
Switch on
Movable
*1 Sequence of checking the purge unit for
normal operation
(1) The cap moves down.
(2) The wiper blade moves forward and
backward.
(3) The cap moves up.
Turn the gear clockwise (toward a triangular
mark) by giving it 11.25 turns to complete one
cycle of operation.

Totally not movable
Switch off once
4-2
Replace the
main PCB
Abnormal
With the purge unit being

removed from the main unit,
2F26
switch on the power and Normal
(*1)
check for operations
Carriage
inoperable

Purge Unit
Lock pin
Wiper blade
Cap
Direction of gear rotation
4-3
Gear
3. 2F26Carriage operation disabled

The normal operation of the carriage cannot be detected from the linear encoder sensor.
The carriage does not reach the specified speed or is idle.
Occurrence
conditions
Failure causes
Carriage drive load

error
C1
Carriage motor
drive at electrical
fault
C2
Faulty linear
encoder sensor
C3
Faulty purge unit
C4
Cause
C4
C1
C3
C2
C3
C3
C4
Soiled carriage rail

Improper carriage belt tension (dropped belt teeth)
Residual jam slips in the printer
Drive signal/voltage error
Poor connector contact/wiring
Faulty motor
Soiled or flawed linear encoder, or improper mounting position/tension
Soiled or faulty linear encoder sensor
Disconnection or half-disconnection in the flat cable, or poor connector contact
Carriage lock pin not released, capping operational failure or position detection
failure
Point to check
Check the carriage stop position. If the carriage is at the leftmost position, the purge
unit may be faulty (check the lock pin).
Check the carriage load (move the carriage by hand to make sure that it is not heavy
or foreign matter is not stuck in it).
Check images to see if the edges do not have stepped uneven densities in the paper
feed direction.
Restart the printer. and check the behavior of the firmware and the carriage (upgrade
the firmware if it is V1.31 or any earlier release).
Check to see if the linear encoder film is properly installed.
Check to see if the linear encoder film is not faulty.
The purge unit carriage lock pin is up but the carriage is not at the capping position.
Action
T12 (P5-18)
Flow 1
T01 (P5-1)
Flow 2
T13 (P5-19)
T01 (P5-1)
T12 (P5-18)
Checking for load during carriage travel

Flow 1
Unlock the purge unit and move it

by hand
T14
Hits something
Foreign matter inside (cutter, cleaning

brush, etc.)/bearing out of position
Noticeably heavy
Clean the soiled rail, replace the rail

cleaner/faulty bearing
How to unlock the

carriage
*Never oil the carriage rail.

Faulty belt
iPF700 Series
Broken spring hook, belt tooth dropping
iPF8000 Series
Rail cleaner
Rail cleaner
4-4
Flow 3
Totally idle
Flow 2
Operational but
momentarily/collision noise
T01
Operational but with tooth

dropping noises (with rasping
noises)
Fully operational
Possibly faulty carriage encoder
Faulty idler pulley (Belt tension

mechanism)
Fix or replace
Improperly mounted carriage belt (on

the back of the carriage) (too long)
Fix or replace
Upgrade the firmware
T01
Firmware V1.32 or later
Possibly faulty carriage encoder
Carriage totally idle at startup

Measure the main controller
carriage motor drive voltage Voltage appearing
Not appearing
Flow 3
Replace the carriage motor
Replace the main controller
Replace the carriage motor and the

main controller simultaneously
iPF5000 Series
Other than the iPF5000 Series
Check the main controller

fuse for a blowout *

Not blown
Blown
Carriage Motor Drive Voltage Check Points

Model
Measurement point
iPF5000 Series (other than below)
Main controller J3101-3
iPF5100, iPF6100
iPF700 Series, iPF9000
iPF8000 Series, iPF800 Series
(other than the iPF9000)
During initial operation

(carriage motor drive) at
startup
J3201
J3003
J3501
J3601
1
FU3100
J1801
1
J3502
J3602
J3150
J2801
A1
J3401
J2501
B1
J1101
J1102
J2601
1
J1001
J2402
J3001
1
1
J120 2
J120 1
J330 1
J300 2
J250 2
J2702
1
J2701
A1
B1
4-5
Replace the carriage motor

and the main controller
simultaneously
Measurement timing
Fuse blowout check (other than the iPF5000 Series)

Check for continuity across the fuse FU3100.
1
Fuse blowout suspected
Voltage
26V
32V
32V
32V
4. 2F2FNon-discharge detection error, 2F30

Non-discharge detecting position adjustment error
Occurrence
conditions
The non-discharge sensor has detected more non-discharging nozzles than preset (2F2F).
Failure causes
Non-discharge
C1
Faulty non-discharge
sensor
C2
Head and
non-discharge
sensor out of relative
position
C3
Cause
C1
C3
C3
C2
C1
C1
Supply system air leakage

Suction failure
Faulty connector contact/wiring
Faulty connector contact/wiring
Soiled or faulty sensor
Soiled, flawed or incorrectly positioned linear encoder
Soiled or faulty linear encoder sensor
Disconnection or half-disconnection in the flat cable, or poor connector contact
Point to check
Check the tube to see if it is filled with ink, and also check the joint.
Check to see if the linear encoder film is properly installed.
Check the linear encoder film for defects (such as soiling, flaws and incorrect setup).
Check to see if there is not any foreign mater near the non-discharge sensor.
Check service mode nozzle patterns (upgrade to Ver.1.23 from any earlier release before
making this check)
Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink.)
Action
T11 (P5-15)
T13 (P5-19)
T01 (P5-1
Remove.
Flow 1
Non-discharge Detection Sequence

End of cleaning
No non-discharge
Perform non-discharge detention
End
Non-discharge detected
Cleaning A
No non-discharge
End
Cleaning A
Manual
Cleaning B
No non-discharge
Cleaning B
Warning before printing

Cleaning A or B
See the table below
Automatic non-discharge
Automatic detection sequence
based on dot counts
No.
Warning/error indication
End
Error 2F2F
Error code (low-order

four characters)
Non-discharge status
Check Printout Problem with Printhead

Chk printing results
1010, 1012, 1013
30 to 100 nozzles per color resist

non-discharging nozzle backup.
(For more derails, see P3-4)
Printhead Check Nozzles

PHead needs cleaning
280C, 250D, 280E
101 to 200 nozzles per color resist

non-discharging nozzle backup.
(For more details, see P3-4)
Hardware error. 03800500-2F2F
2F2F
See the explanation of Key: 9-29-1 on P3-30.
4-6

Non-discharge mask error
Flow 1
Check nozzle check

print in service mode
More than half of the nozzles

are non-discharging (per color) Yes
If the firmware is V.1.23 or

earlier, upgrade it and
check.
No
T03
Flow 2
Real non-discharge
Non-discharging nozzle detection failure
Non-discharging nozzle detection failure (if non-discharging only in user mode)

Flow 2
Check the non-discharge sensor for displacement
Check to see if nozzles are not installed slantwise

Replace the non-discharge sensor
Check the linear encoder for successful reading
T01
iPF5000 Series
Non-discharge
sensor
iPF700 Series
iPF800/iPF8000 Series
Non-discharge sensor
Non-discharge
sensor
4-7
Carriage encoder fault isolation
5. 200CRoll paper leading edge detection error,

200DCut sheet leading edge detection error
The multisensor cannot detect the leading of paper
(multisensor delay jam) when it has been successfully
detected by the LF_PE sensor.
Multisensor
detection errors
C1
Paper problems
C2
Paper feed problem
C3
Cause
Operation
C1
C2
C2
C2
Improperly mounted multisensor

Low light intensity (due, for example, to soiling)
Paper with its leading edge cut remaining
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Preprinted paper used
The end of the roll is so sticky that it wont be separated from the paper tube.
Curled leading edge of paper
Insufficient feeding force
Stuck in the groove
Point to check
Check to see that the choice of roll or cut sheet is correct.
Check to see if the leading edge of paper cut is not left.
Check to see if suction holes are not clogged with paper dust or other foreign matter.
The end of the roll is so sticky that it wont be separated from the paper tube.
Check to see if preprinted or color paper is not used.
C2
Check to see if the leading edge of paper has been cut correctly.
C2
Check to see if the paper is not cockled, soiled or broken.
C2, C3
C2
Flow 1
Check to see if paper do not jams between the platen and LF roller.
Does not occur with A4 plain paper Not a multisensor fault
None of the above
Action
Explain.
Remove.
Remove.
Explain.
Explain.
Check the
cutter.
Check the
paper.
Flow 3
Flow 3
Flow 1
Check the multisensor for illumination and the paper position
With the top cover open,

load the same paper
Check the paper has reached

under the multisensor, causing
it to illuminate
Have the door switch released beforehand
Illuminating
Failure causes
Occurrence
conditions
Not illuminating
Paper has not reached
Paper has reached
Flow 2
Flow 3
Replace the multisensor, but not before
making sure it is improperly mounted
Flow 4
Replace the multisensor reference plate at the same time
Multisensor Illumination Check

iPF5000 Series
iPF700 Series
4-8
iPF8000 Series

Flow 2
Fault isolation for the multisensor failure to illuminate

Check for Vh (normal value: 21.5V) on the
main controller while paper is feeding
iPF5000 Series
Replace the power PCB

Abnormal
Normal
iPF700 Series
iPF800 Series
iPF8000 Series
Check the short flexible cable in the

multisensor and reinsert it
Replace the multisensor, but not before

making sure it is improperly mounted
Flow 4
Replace the multisensor reference plate at the same time
How to measure Vh (Printhead drive voltage)

Model
Measurement point
iPF5000 Series
Main controller
iPF700 Series
iPF800 Series
iPF8000 Series
J1801-3
Measurement timing
While feeding paper
(multisensor illuminating)
Voltage
21.5V
Measurement at finely pitched IC pins is impossible.
IC802
IC802
IC803
IC803
BAT801
BAT801
IC701
IC601
IC3101
IC3101
J1801 pin 3
IC602
IC2
IC603
IC1
IC604
IC2801
IC2801
IC1201
IC2901
IC2901
IC3001
IC3001
Flow 3
Pont to check when paper fails to reach the multisensor
Check the leading

end position of paper
Leading end stuck under

the LF roller
Remove the cause of curling

of the paper
If the leading end of the paper
is shaped improperly, check
the cutter
Leading end of paper not

passing between the LF
roller and pinch roller
Feeding failure caused by

paper dust
Remove LF roller paper dust
Nipping failure
Influenced by curled thick

paper
Feeding failure caused by a

short nip pressure
Nip cam out of phase
Explanatory
drawing 1
See P4-10
Faulty nip spring
Flow 4
Check the carriage relay board
flat cable (short) for connection
Abnormal
Replace the carriage relay board
iPF700/iPF8000 Series only
4-9
Abnormal
Explanatory drawing 1
Cam Phase Alignment
iPF5000 Series
Pinch roller (nip) release gear
Carriage shaft gear
Cam Phase Alignment
iPF700 Series
4-10

Cam Phase Alignment
iPF800 Series
Cam Phase Alignment
iPF8000 Series
4-11
6. 2010Skew detection error, 2017Paper right side

detection error, 2018Paper left side detection error,
2405Borderless printing disabled
Occurrence
conditions
The multisensor cannot detect the paper width.

A skew has been detected by the multisensor.
Failure causes
Multisensor detection
error
C1
Paper problem
C2
Paper feed problem
C3
Cause
Improperly adjusted or mounted multisensor optical axis

Low light intensity (due, for example, to soiling)
Paper with its leading edge cut remaining
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Preprinted paper used
Curled leading edge of paper
Insufficient feeding force
Skewing
C1
C2
C2
Point to check
Check to see if roll paper have hit the reference side of the spool (paper winding out
of order).
Check to see if the spool is not broken or if it is locked.
Check to see Borderless Spacer has been set for borderless printing in the A1 or A2
size.
(iPF5000 Series only)
Load cut sheet with the paper guides adjusted to the paper width.
The firmware is 1.13 or any earlier release (tracing paper compatibility/skew
control).
Check to see if the leading edge of paper cut is not left.
Check to see if suction holes are not clogged with paper dust or other foreign matter.
Check to see if preprinted or color paper is not used.
C2
Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).
C2
Check to see if the paper is not cockled, soiled or broken.
C1
C3
C1
C3
C1, C3
C2
Check to see if non-recommended paper, such as thin tracing paper and

semitransparent mat paper, is not used.
Does not occur with A4 plain paper Not a multisensor fault
C1
Adjust the optical axis of the multisensor (in service mode) to confirm the recovery
C2
Action
Explain.
Replace.
Explain.
Explain.
Upgrade to the
latest release.
Remove.
Remove.
Explain.
Check the
cutter.
Check the
paper.
Explain.
Flow 1
Adjust the
optical axis.
If none of the above apply, check error logs.

Flow 1
Check the leading end
position of paper
Remove the cause of curling of the paper

If the leading end of the paper is shaped
improperly, check the cutter
Feeding failure caused by
paper dust
Remove LF roller paper dust
Nipping failure
Influenced by curled thick paper
Feeding failure caused by a

short nip pressure
Nip cam out of phase

Faulty nip spring
4-12

Spool reference side
Borderless printing spacer
4-13
7. 2E27Paper jam while feeding, ejecting or printing on

paper (Jam 1)
Occurrence
conditions
C2
C1
C2
C3
Flow 1
C1
LF out of synchronization
C2
Jams past the LF_PE sensor
C3
Faulty cutter drive unit (iPF5000 Series only)
Key point to check

If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
If a jam occurs while loading cut sheet (fed from the top) or rewinding roll paper with the
feeding methods switched, the roll paper unit is at operational fault.
Improper LF belt tension, faulty LF motor or faulty LF encoder
Check to see if there is any jam on the paper ejection side of the LF_PE sensor.
Check the cutter drive unit.
Action
Fix.
Check.
Check.
Flow 1
Fault isolation for malfunctioning (iPF5000 Series only)
Check the lift motor for

operation
Does the cutter lift on
switching from roll
media to cut media?
Check for bitten wires
Replace the lifter motor
Not lifting
Replace the cutter motor

Replace the cutter driver PCB
iPF5000, iPF500, iPF600 only
Lifting
Feed paper manually and

perform Forced Cut
Cutter idle
Cutter driven
2F26
Carriage inoperable
Replace the cutter motor
Check for bitten

wires
Failure
causes
Cause
Jams occurring between the LF_PE sensor and the multisensor
Replace the cutter driver PCB

4-14
iPF5000, iPF500, iPF600 only

iPF500 Series
Jam occurring in the path of paper travel between
the LF_PE sensor and the multisensor
Feeding of roll
media fed from top
Multisensor
Cutter
Manual feeding from

top (POP board)
Roll feed sensor

S
S
LF_PE sensor
Flapper
Prefed paper
detection sensor
Release
S
Paper detection sensor

Cassette pickup
Back cover
S
S
4-15
8. 2E25Paper jam while feeding, ejecting or printing on

paper (Jam 2) iPF5000 Series only
Occurrence
conditions
Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay
jam)
Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)
Failure causes
C1
Sensors
C2
Feeding
system
C3
Paper
problems
Cause
C2
LF_PE Faulty sensor

LF_PE sensor lever operational failure
Bitten wires
Faulty main controller
Back cover out of position/not closed properly
Foreign matter in the path of travel
Cassette pressure cam parallel pin out of position
Broken/worn drive gear
Improper cassette pick-up motor belt tension
Soiled cassette feed roller
Slippery paper
Folded paper
Key point to check

Check to see if the main unit back cover is properly closed (cassette pick-up only).
C2
With the back cover open, check for jams.
C2
Check to see if there is foreign matter in the path of travel.

With the back cover removed, illuminate the inside to see slips of paper.
Release the nip and (POP mode) and push in the paper from the front to
remove the slips.
C1
Check to see if the sensor functions normally in IO mode.
C1, C2,
C3
C2
Action
Close.
Remove the
jams.
Remove foreign
matter.
Replace the
sensor.
With the main unit back cover open, feed paper (cassette pick-up only).
If no problem is found, there is no problem along the path form the prefed paper
detection sensor to the cassette.
If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
Switch to cassette or POP mode and retract the paper to the roll paper unit side
once. Then, switch to roll paper feeding. If an error occurs with the roll, the roll
paper unit is at operational fault.
Fix.
Fix.
Back cover
Pendulum gear
Roll feed unit PCB
4-16
9. 2E24Faulty roll paper unit, 2E0ERoll paper unit

not available iPF5000 Series only
Occurrence
conditions
Failure causes
C1
Sensors
Faulty roll paper sensor

Faulty roll cam sensor
C2
Operational
Pendulum gear loosening out of position or damaged drive gear

Faulty roll paper unit motor
C3
Electrical
Faulty roll paper unit PCB

Faulty main PCB
Cause
Key point to check
C1
Action
Replace the roll
paper sensor.
Check to see if the roll paper sensor functions normally in IO mode.

With the cover open, interchange the roll cam sensor and the roll paper sensor to
check that they still function normally.
(Replace the roll paper sensor if it fails to function normally in IO mode.)
With the cover open, check the driver for normal operation (without the pendulum
gear loosening out of position or the drive gear being damaged).
Check the roll paper unit for contact.
(Turn off the printer and connect the roll unit to check to see if it recovers when the
printer restarts.)
With the roll paper unit uncovered, check the voltage while it starts up.
C1
C2
C3
C3
Replace the roll cam

sensor.
Replace the gear.
Flow 1
Flow 1
Replace the roll feed motor

Yes
No
Is the drive voltage available to

the roll feed motor PCB?
Replace the roll feed unit PCB

Roll Feed Unit Drive Voltage Check

Phase B
Phase A
Phase A
Phase B
Evaluation method
Apply a multimeter probe to any one of the four terminals of
the roll feed motor while it is running. The drive voltage is
normal if the multimeter reads 12 to 14 V.
4-17
10. 2015Cutting failure (Cannot cut sheet)

Occurrence
conditions
The multisensor has detected paper that is not supposed to exist, after cutting paper.
Failure causes
C1
Cutting failure
C2
Ejection failure
Cannot rewind
paper
C3
Cause
C1
Faulty/loose cutter
Deformed/flawed lower blade of the cutter
Run over thick paper (cloth)
Lifter operational failure (iPF5000 Series)
Low suction fan suction force
Faulty cutter blade lowering mechanism of the cutter (iPF700, iPF8000 Series)
Incorrect paper choice
Residual/stuck paper
Jam
Point to check
Action
Check to see if the cutter has not loosened out of position.
Mount.
Check to see if there is not any foreign matter stuck in the cutter blade lowering part of the
Remove.
cutter (iPF700, iPF8000 Series).
If non-recommended paper (paper thicker than recommended, canvas paper, cloth) has
Explain.
been used, check to see if a recommended paper equivalent can be cut.
None of the above
Flow 1
If paper cannot be cut in a high-duty printing operation only, reducing the cutting speed may make the
paper is easier to cut.
Film-based paper will be made easier to cut if the Reduce Cutting Dust mode is selected, but its
execution would leave ink marks on the cut surface.
C1
C1
C1, C2, C3
Temporary
fix
Temporary
fix
Flow 1
Is paper cut properly?
Yes
No
Is there residual paper

left on the platen?
Remove the residual paper

Yes
No
Paper rewinding failure
Obstacles before the paper

ejection unit
Sticking caused by static
electricity
Dirty platen
Feed paper manually

and perform Forced
Cut
iPF700 Series
iPF8000 Series
Is the cutter blade

down?
No
Check the cutter blade

lowering mechanism for
successful operation
Yes
Are platen suction
holes clogged?
Foreign matter in the

lowering part
Yes
Remove clogging
No
Faulty cutter
Are there marks of the

upper blade riding
over the lower blade? Yes
No
4-18
Replace the upper and

lower blades
Replace the cutter (upper
blade)
11. 2F24Cutter shift timeout error

Occurrence
condition
The cutter wont move to the home position or the position opposite to the home position in
time.
Failure causes
C1
Cannot cut sheet
C2
Faulty cutter drive

unit
C3
Faulty cutter
electrical equipment
Cause
C1, C2, C3
C1, C2, C3
C1, C2, C3
Flow 1
Worn cutter
Special paper
Worn/broken drive gear (iPF5000 Series)
Faulty cutter motor (iPF5000 Series)
Carriage malfunction (iPF700, iPF8000 Series)
Bitten wires (iPF5000 Series)
Faulty sensor
Faulty cutter driver PCB (iPF5000, iPF500, iPF600 only)
Faulty main controller (iPF5000 Series)
Point to check
Check the cutter position at an error stop.
Action
Flow 1
Flow 2
Cutter positioned
at the left end
Remove foreign matter
from the sensor if any
Is the motor rotating?
Yes
Check the gear/belt

For the iPF5000, iPF500 and
iPF600 only
No
Check for bitten
wires
Is the drive voltage No

available (*) ?
Replace the cutter driver
Replace the main

controller
Yes
Replace the motor
*See Cutter Motor Drive Voltage Check for the subsequent action to take.
Cutter positioned
at the right end
Check the
-Check for bitten wires
right-side
-Check for successful
sensor visually No foreign operation in IO mode
matter
Foreign matter
present
Cutter anywhere
other than the left
and right ends
A sensor fault has been

identified by replacing with
a lift detection sensor
Replace the sensor
Replace the cuter driver
Replace the main

controller
For the iPF5000, iPF500 and iPF600 only
If non-recommended paper has

been used, check with a
recommended paper equivalent
Replace with recommended paper

Replace the cutter
Cutter Motor Drive Voltage Check
Cutter motor
Cutter
Cutter lift motor

Cutter HP sensor
Evaluation method
The drive voltage is normal if the voltage
appears to vary by a margin of several volts
while the cutter is driven.
Cutter lift sensor
4-19
Cutter right position sensor
Flow 2
iPF700, iPF8000 Series

No
Are platen suction

holes clogged?
Yes
Clean
Curled paper
Yes
No
Is paper in contact with the

lower blade (not elevated)?
Check the basket for

b
l
Are there marks of the
Replace the upper and lower blades
upper blade riding over the
Yes
lower blade?
No
Cut paper manually to

check resultant conditions
Replace the cutter upper blade

Is the cutter blade
down?
No
Check the cutter blade

lowering function
Yes
Are there marks of
the upper blade
riding over the lower
blade?
No
4-20

from the lowering part
Replace the cutter upper
blade
Yes
Replace the upper and

lower blades
2F26
Replace the cutter
upper blade
Carriage inoperable
12. Cutting failures without error indications

Cases
Case
J1
J2
J3
J1.
J2.
J3.
J4.
J5.
J6.
J7.
Wavy cut surface

Residual cutting chips on the reference side
Ejection cut setting
Normally ended without cutting, or line printed at the cutting position
Cut, but with a line printed at the cutting position
Cut automatically
Images cut halfway
Cause
Caused by printing on cockled paper having a high printing
duty.
Paper gets torn off as it drops slantwise under its own weight
during cutting.
Non-recommended grades of paper are liable to this problem
(because of their heavy weighing capacity and slippery reverse
side).
With paper on which inks have difficulty drying, such as
film-based paper, blurred print images could result if the paper
is cut immediately after printing. The default setting designed
to prevent this problem is Ejection Cut (press the [Online]
button after printing to cut the paper).
Action
Change the paper or duty.
Print with borders.
Support the paper when cutting.
Use recommended paper.
Cancel the ejection cut setting of the

main unit and support the paper by hand
during printing.
J4
The driver setting is either Do Not Cut or Print Cut Lines.
Change the driver setting

Page SettingsAuto Cut Setting
J5
The main unit has the Reduce Cutting Dust mode setting. In
this mode, a yellow line is printed at the cutting position to
prevent cutting dust from being produced on printing.
Turn off Reduce Cutting Dust in the

paper preferences on the main unit.
J6
Faulty main controller (cutter driver PCB)
Replace the main controller (cutter driver

PCB)
J7
Cut automatically when printed past the maximum allowable

print length of an application of the OS
4-21
Use utilities, such as RIP
13. 403E,403FPrinthead abnormal temperature

rises
Occurrence
condition
Failure causes
C1
C2
C3
C4
C5
Cause
C1
C4
C1
C1
C2,C3
C5
Three instances of the internal head temperature sensor reaching 120oC or higher (or -10oC or
lower) have been detected for 28 ms.
Printhead
Electrical
Ink supply
system
Main unit
electrical
equipment
The face is physically damaged from jammed paper or from foreign matter falling
onto the platen.
Electrical shorting in the head
Poor head contact
Abnormal head temperature rises caused by non-discharging
Faulty carriage (relay) PCB, head relay PCB, flexible cable, main controller
Point to check
With the cover open, check to see if jams have not occurred.
Check that ink is available in the ink.
Check to see if a paper cutting failure has not occurred on the most recently used
printed matter.
Check the face of the printhead (to see if it is not flawed by paper or foreign matter).
After removing and inserting the print head, start in service mode to clear the error.
Then, restart the printer in normal mode to check to see if the error recurs (possibly
poor contact).
Check the main unit electrical equipment.
Action
Remove.
2F2F (P4-6)
2015 (P4-18)
Replace the head.
Replace the head.
Flow 1
Flow 1
Is the flexible cable disconnected?
T18
No
Yes
Replace the flexible

cable
Replace the main
controller
Replace the carriage relay PCB
Replace the head relay PCB
Replace the carriage PCB
Replace the carriage unit
Check the ink in the tube
Check the face for flaws

(never touch the face)
4-22
14. 4027Carriage lifting error

Occurrence
condition
Carriage failing to move to the lift position (lift cam sensor detection error)
Failure
causes
CR drive
problem
C1
Lift cam drive

problem
C2
Sensor detection
problem
C3
Cause
C1
C2
C3
C1, C2
Carriage unable to travel to the lift position (wide format/medium format)

linear encoder read error
Lift motor inoperable
Idling caused by a damaged coupling (wide format/medium format)
Gear out of phase (Narrow format)
Deformed sensor mounting plate
Point to check
With the HP exterior removed, check to see if there is any foreign matter, such
as paper slits.
Check the gap phase and also check to see if the sensor flag and gear are not
damaged.
Visually check the sensor mounting plate for deformation, bitten wires and
missing connectors.
Restart the printer. And check for successful operation.
Flow 1
Switch on
Action
Remove foreign
matter.
Fix.
Fix.
Flow 1, Flow 2
iPF5000 Series
Is the lift motor running?
No
Faulty lift motor and bundled wires
Replace the main PCB
Yes
Is the carriage moving up
and down?
Yes
No
Faulty sensor detection system

Check the gearing for faults
Lift cam sensor
Lift motor
4-23
iPF700/iPF800/iPF8000 Series
Switch on
Is the carriage in contact

with the edge of the HP?
No
Switch off and move the carriage

by hand; does the carriage hits
the edge of the HP?
No
Carriage side
not rotating
Is the carriage in contact

with the coupling?
Faulty lift motor and bundled

wires, and faulty gear
Main unit not

rotating
Does the carriage lift up

and down?
T01
Yes
Yes
Flow 2
Faulty carriage encoder

Replace the main PCB
Faulty sensor detection system

Operational
iPF700 Series
Lift motor
Coupling
Coupling
Lift motor
Carriage HP sensor
4-24
15. Imaging Failures Soiled print side, ink dropping, soiled

reverse side, black/white dots, roller marks
Failure causes
C1
C2
C3
C4
C5
C6
C7
C8
C9
Cause
C3, C4, C5
C7
C1, C2, C3, C6
C1
C9
C9
C8
Head rubbing caused by an improperly set paper spacing

Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head
Ink dropping caused by a faulty recovery system
Ink dropping caused by a soiled carriage
Ink dropping caused by a faulty head
Black and white dots caused by the spur
Reverse side (edge) soiling by the suction fan and reverse side caused by a soiled platen
Roller marks produced by a feeding failure
Ink staining caused by paper rubbed before the ink dries
Point to check
If the reverse side is soiled, check to see if the feeding system is not soiled.
Occurring only at the edges of the soiled reverse side of paper.
Occurring outside the print area as well.
Check that an incorrect paper type setting is not used (main unit/driver).
Paper, such as tracing paper or films, may have difficulty drying.
With a high print duty, the ink may be removed if it is touch before it dries.
If roller marks are observed, check their location.
Action
Clean.
Reduction the
suction force.
Lower the
head.
Flow 1
Reset.
Explain.
Explain.
Clean.
Flow 1
Soiling caused by the spur
Soiling caused by
head rubbing
Clean with the accessory cleaning

sheet (iPF5100, iPF6100 only)
Main Menu Maintenance
Spur Cleaning
A flame-retardant cloth may be used in place

of the cleaning sheet.
Replace the spur
Wavy paper before printing
Wavy paper
Wavy paper after printing

Set the head height to Auto
or increase it
Clean the platen suction holes
Improper absorbing power of
the suction fan
Increase suction force

Replace the suction fan
Correct the curls
Curled paper
4-25
Moistened paper
Replace with higher-grade
paper
Ink Dropping
Clean the purge unit
(1) Clean the rubber parts of the blade and cap of the purge
unit with alcohol.
(2) Turn the gear one cycle and coat the blade with a wetting
solution.
Clean soiling off the head
(1) Move the carriage to the middle.

(2) Place an anti-soiling sheet and take out the head onto it.
(3) Clean the soiling off the head.
*Use commercial purified water. (Do not use tap water)
*Never touch the nozzle surfaces.
Clean the carriage unit
(1) With the head removed, clean the peripheral surfaces of

the bottom of the carriage.
* The carriage unit cannot be fully cleaned without
removing the carriage.
Perform Cleaning B
(1) Replace the head in original position and switch on the

printer.
4-26
Nozzle surfaces
16. Imaging Failures Lines, streaks and bands

Failure
Causes
Cause
C2, C3
C1
C2
C3
C4
Software
Printer driver settings
Main unit
Operating environment
Point to check
Check that the loaded paper, the paper type specified from the operation
panel and the paper type specified with the driver match (unmatched
paper type).
Paper is fed according to the operation panel setting of the paper type and
printed according to the driver setting of the paper type (printing method).
C3
C3
Occurring outside the print area as well.
C3
Occurring only with proof sheets (fine cracks formed in the ink absorbing
layer in a low-humidity environment).
C3
Specify a valid paper

type.
Check to see if roll paper are not skewed (reload the paper, feed paper
manually).
Check to see Nozzle Check Print performed in User mode results in an
error.
C3
C1, C2
C3, C4
Action
Reload the paper.

T03 (P5-3)
Imaging Failures
(P4-25)
Use in the
recommended
environment.
Check the direction and conditions of lines.
Flow 1
Imaging Failures
(P4-36)
Flow 1
Lines
(streaks)
Black
lines
(streaks)
White
lines
(streaks)
Vertical
Soiled pinch roller or linear

encoder
Horizontal
Bank blotches
T16
Perform band adjustment
Horizontal
Band blotches
T16
Horizontal
edges
Misdirected impact due to

edge suction
Lower the head/reduce suction

force/change to an upper mode
Vertical
Soiled or flawed linear

encoder
Replace the linear encoder
Dented paper, disordered

impact or non-uniform
drying on suction
Reduce suction force or change

paper
Cracks on the printing side

(ink absorbing layer) of
proof paper when damp
Use in the recommended

environment
Applications/OS
If the problem occurs running

Illustrator, uncheck Bitmap
Print
If the problem occurs running

Excel, choose Layout
Processing Options and check
Prioritize application color
matching
Pasted
images only
4-27
Replace the pinch roller or linear

encoder
Direction of Lines
Vertical
Horizontal
Head
Paper
Platen
Suction
Print misregistration
Non-uniform colors
Head
Paper
Platen
Suction
b a
4-28
Symbol
Width
About 32 mm
About 40 mm
About 135 mm
About 40 mm
About 180 mm
About 40 mm
About 135 mm

Due to an Illustrator bitmap print processing problem, images delivered from Illustrator
are marked with lines
Uncheck Bitmap print in the Illustrator print window
White lines appear only in a pasted image
Inconsistencies between the parts of an image transmitted from Windows when in ICM
mode (Windows color matching)
In the printer driver properties dialog box, choose Layout -> Processing
Options and check Prioritize application color matching
Use a matching mode other than ICM
White lines appear only in a pasted image
Matching mode
Processing options
Color
lines
Any color
Horizontal
(including black
and white)
Band blotches
Paper path load
T16
Allow the paper to slacken fully to

eliminate the effect of back
tension to check
Check with other paths and other
kinds of paper
Check the spool shaft for faults
Horizontal edge
Elevated paper
Check the paper is not caught

anywhere when it is ejected
Band blotches caused

by skewing
Feed paper manually (about 1

m)/set roll media on the spool
Vertical
Non-uniform carriage
scanning
2F26
4-29
4-30

Any color
Horizontal
(including black
and white)
T16
Band blotches
Paper overlapping/Paper taken up before

drying (non-uniform fusing)
In part, horizontal
Rear end, horizontal
Non-uniform
drying
Bands
(blotches)
Do not allow paper to overlap until it

dries
Do not use a media take-up unit
Carriage stops in a recovery

operation (printing on long sheets)
Print in an upper mode
Carriage stops waiting for data to

be transferred
Check the specifications of the PC

and the network
Difference in paper feed between the LF

roller and spur
For cut media on the

iPF5000 Series only
Vertical
Correct trailing end feeding/print on

roll media
If the spur is deformed, replace
Print in an upper mode or change
paper
Cockling
Wavy paper caused by ink
Dented paper or disordered
impact/non-uniform drying caused by
suction
Reduce suction force/change paper
Non-uniform carriage scanning
Dented paper caused by the pinch roller
nip
2F26
Change paper
Cut the leading end
4-31
17. Imaging Failures Blurred, ghost, spread, shaken or

undersharp images
Failure
causes
C1
C2
C3
C4
C5
C6
C7
Cause
C1 to C7
C3
C2, C6
Others
C5
C3
C7
C7
Others
Carriage operation(belt tension)

Electrical (linear encoder, flexible cable)
Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper)
Paper feeding system (not occurring)?
Resolution (data interpretation, applications, RIP, driver setting)
Printhead
Adjustment system (head height, head adjustment, inclination adjustment, suction)
Point to check
Check images.
Check that the paper settings are valid (an invalid paper setting result in an ink
overflow).
Check to see if any error has been indicated by running Nozzle Check Print in
User mode.
Check the firmware version (the environmental sensor settings are varied upon
recovery from sleep mode).
Application-dependent?
Paper, such as tracing paper or films, may have difficulty drying.
Correct adjustments may not have been achieved due to particular
environmental conditions during head adjustment work.
The carriage inclination adjustment lever is not set at the correct position (iPF700
Series).
If this failure has occurred concurrently with a phenomenon of too slow printing,
there may be a data error in Paper Configuration Tool (MCT).
Action
Flow 1
Explain.
T03 (P5-3)
Upgrade.
Flow 2
Explain.
T15 (P5-20)
T15 (P5-20)
Update MCT.
(P6-5)
Flow 1
Is the carriage belt tension
normal?
Yes
T01
Damaged idle pulley
No
Print start position varied from

path to path
Replace
Replace the carriage belt (unit)
Paper feed direction varied

from path to path
Is paper ejected properly?
No
Remove the cause of the failure
Paper elevated while printing
Yes
Increase suction force

Clean the platen
Replace the suction fan
Normal image
Vertical line
Horizontal line
4-32

Thick, blurred or smeared
vertical lines
Misregistration in
two-way impact
on carriage travel
Satellite effect
Print drawings in character and line

drawing mode
The carriage will travel slower, making for
better impact accuracy (dye models).
T15
Perform automatic
head adjustment
Specify one-way printing (which will

slow the printing speed)
T15
Only leftmost or rightmost vertical

lines are thick or doubly blurred
Perform automatic head adjustment
Ink attracted to the suction fan to make

impact accuracy at end points erratic
Print within the guaranteed print area

Lower the head
Watch for head rubbing
Reduce the suction force of the suction
fan
Flow 2
Position and direction

lacking in regularity
Occurring with Illustrator
Reduce the Illustrator print resolution
Illustrator specification
Occurring with RIP
Driver found valid
RIP problem
Occurring with bitmap (image) data
Check the number of pixels in the

source data
Jaggy
4-33
18. Imaging Failures Line and character errors

Failure
causes
C1
Application problem
C2
Printer driver settings
C3
Main unit
Cause
C3
C1, C2, C3
C3
Point to check
Check to see if an error has not been detected by running Nozzle Check Print in
User mode.
Check the direction and conditions of lines.
Action
T03 (P5-3)
Flow 1
T15 (P5-20)
Flow 1
Normal image
Vertical line
Horizontal line
Ink attracted to the suction fan to make

impact accuracy at end points erratic
Only leftmost or rightmost vertical

lines are thick or doubly blurred
Print within the guaranteed print area

Lower the head
Reduce the suction force of the suction fan
Vertical lines (band) print darker in part
Ink in the idle nozzles is thickened during

printing, making impact accuracy erratic or
adding to the density
Rotary printing
Affected areas move
Print a throw-away image (lines)
outside the print area in the
same color
Thickening is an increase in density of an ink

caused by the evaporation of the solvent in the ink.
Only the leading end of a rightmost

line is abnormal
Darker prints
Erratic discharge only

at the start of impact
Perform Cleaning A
May or may not be

avoidable
Photograph or solid print area
Print in an upper mode
Rotary printing
Print a throw-away image (lines) outside the

print area in the same color
4-34
Thick, blurred or smeared

vertical lines
Misregistration in two-way
impact on carriage travel
Satellite effect
Print drawings in character and

line drawing mode
The carriage will travel slower, making for
better impact accuracy (dye models).
T15
Perform automatic
head adjustment
Specify one-way printing (which

will slow the printing speed)
T15
Only lines are thick in all

directions
Lines printed in CAD mode are

automatically subjected to Enhance
thin lines processing
In the printer driver properties dialog box, choose

Preferences and uncheck [Enhance thin lines]
In the printer driver properties dialog box, choose

Layout Processing Options and change Set
FineZoom to No.
Only characters are thick
Low character output resolution
In the print driver properties dialog box,

check [Sharpen characters] in the printer
Only on five-color dye and pigmented ink models
4-35
19. Imaging Failures Defective toning and color

misregistration
C1
Failure
causes
Cause
C3
Software and applications

Printer driver
HDI driver
RIP
Plug-In
Main unit
Color management
C2
C3
C4
Point to check
Check to see if any error has been detected by running Nozzle Check Print in
User mode.
2F2F (P4-6
Imaging Failures
(P4-38)
C1, C2
AutoCAD
C1, C2,
C3, C4
Check to see if any error has been detected by running Nozzle Check Print in
User mode.
Flow 1
Action
Flow 1
Tinting failures
Application
problems
Check with other applications
Print in PDF
Application settings
Driver settings
Paper problems
T08
Driver Function Description
Paper chromogenicity
Cases (back print, backlight film, plain paper, tracing paper), gamut problems
Paper-specific problems and cases (know-how), evaluation problems/isolation
Color varied before and after fixing
With proofs, allow pigments to stand for 5 to 10 minutes and dyes to

stand for one day as a rule.
Driver and MTC version

Paper lot variations
Main unit
problems
Firmware version
Humidity detection bug; upgraded to V1.35 or later release (if occurring

with Mark II only)
Color calibration
Switch off and check and then rerun with RC base paper.
Maladjusted registration
Driver and MCT version
Head problems
T15
Upgrades may result in

varied hues
Individual head differences

Perform printer calibration
Aging head
Color calibration
Maladjusted registration
Switch off and check and then rerun with RC base paper.
T15
4-36
Color
management
problems
Colors appearing different from monitor views

Different printer used
Build a plan of color management
Colors varied in specific environments (under specific lighting)

Dependent on the printer model
Fading and
discoloration
problems
Use Kyuanos
Caused by light, gases and so on
Dye inks are more liable to fading than pigmented inks.
Chemical changes activated by temperature/humidity
Dye inks are more liable to fading than pigmented inks.
Discoloration of the paper itself
4-37
20. Imaging Failures Void lines or images

Failure
causes
Cause
C4
C1, 2, 3
C1
C2
C4
C3
C2
C1
AutoCAD(Windows only)
C2
Adobe Illustrator
C3
Other applications
C4
Main unit
Point to check
Check to see if an error has been detected by running Nozzle Check Print in
User mode.
Check to see if the latest release of the service pack is installed.
AutoCAD general problems
Adobe Illustrator problem
Underpowered HP-GL/2, HP RTL
Other general application problems
Postscript data (Adobe Acrobat, Illustrator, etc.)
Action
T03 (P5-3
Install.
Flow 1
Flow 2
Flow 3
Flow 4
Recommend the use of
RIP.
Explanatory drawings
Normal
Defective
Missing objects
Flow 1
With AutoCAD2007 or 2007LT, install Service Pac 2

*All AutoCAD programs, including AutoCAD2007, have fix patches disclosed. Be sure to install the
latest patch to the extent possible.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD
Too high image quality setting for

AutoCAD
Choose Properties in the AutoCAD Print dialog box

Choose Graphics Raster Graphics
Change the setting of Raster and Shading/Rendering View Port and move the slider to left
Driver setting of A1 or higher

FineZoom set to Auto
In the printer driver properties dialog box, choose Layout Processing Options and
change Set FineZoom
*The default setting is No. Seek confirmation from the customer because the new setting
could worsen image quality.
Driver used
Too high print quality setting
In the printer driver properties dialog box, choose Basic Settings Detailed Setting Mode
and change [Print Quality] to Fast
Too large an image pasted
Reduce the image resolution using an application, such as Photoshop, to hold the number
of pixels to 2,000,000 or below
Not enough PC memory
Expand PC memory
*In addition to image voids, phenomena, such as Dimmed print, Print failure and Abnormal tinting (fewer colors), might be observed.
4-38
Flow 2
Due to an Illustrator bitmap print processing
problem, images are delivered from Illustrator, void
Uncheck Bitmap print in the Illustrator Print dialog box
Flow 3
Appearing on the panel
- GL2:W0903
- GL2:W0501
Size of vector data exceeding the

processing capacity
- Cut the vector data

- use HP RTL data for operability On The Fly
Appearing on the panel

- GL2:W0504
Unknown command encountered
Check and fix data before printing
Flow 4
Actions to be taken by probable cause are listed below.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload
Change the FineZoom
setting to Yes
In the printer driver properties dialog box, choose Layout Processing

Options and change Set FineZoom to Yes
Lower high print quality

setting
In the printer driver properties dialog box, choose Basic Settings Detailed
Setting Mode and change [Print Quality] to Fast
Reduce the size of image

pasted
Reduce the image resolution using an application, such as Photoshop, to hold

the number of pixels to 2,000,000 or below
Expand PC memory
Add to PC memory
Images transmitted from Windows found defective when in ICM mode (Windows color matching)
Check [Application Color
Matching Priority].

Options and check [Prioritize application color matching]
Some data found void if high-speed rendering (high-speed rendering engine) is used
Uncheck High-speed
rendering

Options and uncheck High-speed rendering
Some application may suffer degraded print quality if FineZoom is turned on.
Set FineZoom to No.

Options and change Set FineZoom to No
And uncheck Preview before printing, Page layout, stamp.
Print jobs sometimes time out after processing on an underpowered PC
Spool all pages before

printing
In the Printer Preferences dialog box, spool the print document to speed up the
time the program takes processing
Select Spool all pages of data and transmit the print data to the printer
4-39
21. Imaging Failures Printing in a size different from the

specification
Causes
C1
C2
C3
Microsoft Word bug

AutoCAD2008 bug
Adobe Illustrator bug
Flow 1
Word problem: Failure to acquire driver settings under specific conditions
Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the
second time and thereafter.
Explained in a Microsoft support page. (http://support.microsoft.com/kb/904805/ja)

<Workarounds>
1. Open the printer driver print properties dialog box from Properties in the Word Print dialog box.
2. Choose enlarged printing and close the dialog box.
3. Close the Word Print dialog box without printing.
4. Open the Word Print dialog box again and open the printer driver print properties dialog box from Properties.
5. Close the printer driver properties dialog box.
6. Print.
Flow 2
AutoCAD LT2008s failure to acquire relevant information from the printer driver has resulted in a mismatch in
processing from the driver.
<Workarounds>
Method 1 (Do not change settings in the printer properties dialog box in the Control Panel)
Select a printer the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This
procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful
processing.
Method 2
Create a PC3 file for each unique set of printer settings.
Flow 3
Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.
<Cause>
Adobe Illustrator CS and CS2 bug.
http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002
It appears that the data size mentioned above has been mapped to the standard size closest to the width of the
paper size selected by Illustrator, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only
be printed as far as 91.44 cm.
<Cause>
This problem occurs if you choose Paper Settings... and Print in this order when printing in Illustrator. Reverse this
order to print by choosing Print and Paper Settings... in this order.
4-40
22. Imaging Failures No printing

C1
Failure
causes
C2
C3
Cause
C3
C1/C2
C3
Software
Printer driver
HDI driver
RIP
Plug-In
Main unit
Point to check
Check Nozzle Check Print.
Print using other software, other drivers and other PCs.
Action
T03 (P5-3
Flow 3 in Imaging Failures
(P4-38)
Unusually slow printing
AutoCAD
AutoCAD2007 (LT)
AutoCAD2007 problems
- A file having a large TIFF image pasted to it

- A fatal error occurs printing the file after
choosing File Open
<Workaround>
In the AutoCAD print properties dialog box, choose Print Options and
check Print background to print
Other applications
See Imaging Failures
4-41
23. Operational Failures PosterArtis wont launch

Failure
causes
C1
PosterArtist2007/2008
C2
PC problem
Cause
Point to check
C1
The PC timer has been altered after the installation.
C2
PosterArtist bug
Action
Correct the PC
date and time.
Upgrade.
A license management error may occur if the PC

time is reverted to a point in the past
Restore the original PC time.

If PosterArtist still does not launch, cancel the license and
uninstall PosterArtist and then reinstall it.
You have logged in to Windows Vista with a user

name containing double-byte characters
Log in with a user name consisting solely of single-byte

characters (already fixed in V2.00.01)
An obsolete printer driver, such as BIJ and FAX, is

installed
Upgrade to V2.00.01 or later
Oversize is specified as a document size as the

default setting of the printer driver
Upgrade to V2.02.10 or later, or specify a document size other

than oversize
PosterArtist has been installed or launched on a

PC carrying a serial ATA HDD and running in AHCI
mode (*)
Upgrade to V2.02.11 or later, or install SPS2.4 SP1.
*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first
implemented in serial ATA2.
Serial ATA 1.0a used to emulate IDE in a software manner, but AHCI mode helps demonstrate the essential
serial ATA access speed.
4-42
24. Operational Failures The main unit wont start or the

power turns off automatically (without an error occurring)
Failure
causes
Electrical faults
C1
Faulty operation panel (and cable)

Faulty PCB (and cable)
Faulty main controller (and cable)
Faulty printhead
C2
Faulty printhead
Cause
Point to check
The main unit wont turn on, or the main unit starts but the power turns off
automatically.
Start the main unit with the head being removed.
C1
C2
Action
Flow 1
Replace the head.
Flow 1
Check for cable contact between the operation panel PCB
and the main controller
Is 5V power available to the operation panel? (See below)

No
Other than the
iPF5000 Series
Replace the operation panel

Yes
iPF5000 Series
Is the main controller

green LED on?
Check 26 V appear on pin 9

of main controller J1801
Off
Normal
Check 5 V appear on pin 12 of
main controller J1801
On
Replace the operation

panel cable
Normal
Abnormal
Replace the operation
panel cable
Operation panel supply voltage check points

Model
Measurement point
iPF5000 Series
J1 pin 11
Other than iPF5000 Series
J101 pin 11
Operation panel PCB
Voltage
5V
J1 pin 11 on iPF5000 Series
4-43
Abnormal
Replace the power

PCB
Replace the main
controller
25. Operational Failures Cannot install

Failure
causes
Cause
C1
C2
C1
The user software CDs setup menu does not appear
C2
Cannot install the HDI driver

Point to check
QuickTime Ver.7 is installed.

Multiple copies of AutoCAD are installed.
Flow 1
Cannot install from the integrated installer
sometimes due to a QuickTime Ver. 7.0.2 bug
Upgrade to the latest release of QuickTime or uninstall it

Install the printer driver and other tools individually without
using the integrated installer
Flow 2
The HDI driver installer installs only the latest
version of the AutoCAD HDI driver
Run AutoCAD Add Plotter Wizard to install an earlier version

of the AutoCAD HDI driver
4-44
Action
Flow 1
Flow 2
Chapter 5
Fault Isolation Tool Collection
Chapter 5 Fault Isolation Tool Collection
T01 Carriage Encoder Fault Isolation Tool

Cannot print
Random uneven
lines in an image in
paper feed direction
Can print
Check the main controller flat

cable (long) for connection
Clean the end face and then reinsert

the cable
Is the flat cable disconnected?
Replace the flat cable
Yes
T18
No
Replace the sensor/carriage

Replace the linear encoder film
Position-dependent
uneven lines in
paper feed direction
Is the flat cable disconnected?

No
T18
P4-28 Explanatory
drawings2
Replace the flat cable
Yes
Normal operation is
restored by wiping the
linear encoder film
Replace the linear encoder film later
Remove the linear encoder film and wipe it lightly with

lens-cleaning paper moistened with water
T02 Interpreting Nozzle Check Patterns

Printing Nozzle Check Print
0
1200dpi
1
1279
Identical to the arrangement of caps
A train
B train
0
32
64
0
1
1
33
34
6
3
35
5
7
64
65
66
66
67
65
Printing in service mode

(one horizontal line per nozzle)
67
Printing in user mode
(one horizontal line per two nozzles)
5-1
Five-color dye and pigmented ink models
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
C
A train
M
A train
Y
A train
C
B train
M
B train
Y
B train
MBk
A train
MBk
A train
Bk
A train
MBk
B train
MBk
B train
Bk
B train
Twelve-color pigmented ink models
Eight-color pigmented ink models

(L)
(L)
Y
A train
PC
A train
C
A train
PC
A train
C
A train
PM
A train
Y
B train
PC
B
C
B train
PC
B train
C
B
PM
B train
PGy
A train
Gy
A train
MBk
A train
G
A train
Bk
A train
G
A train
PGy
B train
Gy
B train
MBk
B train
G
B train
BK
B train
G
B train
Left head
(R)
(R)
PM
A train
M
A train
Bk
A train
Y
A train
MBk
A train
M
A train
PM
B train
M
B train
Bk
B train
Y
B train
MBk
B train
M
B train
R
A train
G
A train
B
A train
PM
A train
C
A train
PC
A train
R
B train
G
B train
B
B train
PM
B train
C
B train
PC
B train
Right head
With the iPF5100, iPF6100, iPF8100 and iPF9100, the

positions of Bk and MBk are interchanged.
5-2
T03 Nozzle Check Print Fault Isolation Tool

Normal condition (Five-color models)
Total non-discharge of two adjacent

colors
Total non-discharge in a train
Total non-discharge of one color
Total non-discharge of the upper and

lower halves of a train
Regularly ordered non-discharge
Data void non-discharge (in train A or

B only)
Data void non-discharge (in both

trains A and B)
Mixed colors
Blurring
Non-discharge of all colors in one or

two heads
Irregular non-discharge
Total non-discharge in a train
Suspect a fault in the electrical system
T17
Possibly electrical non-discharge in

any part other than the head
Not a faulty power PCB
Total non-discharge of one color
Is there air in the tube?

Yes
Suspect a fault in the

ink supply system
T11
Possibly faulty ink supply

system

electrical system
T17
Possibly electrical
non-discharge in any part
other than the head
No
5-3
Total non-discharge of
two adjacent colors
Is there a history of occurrences

of Vh monitor error 2618?
No

recovery system, ink
supply system or head
T11
Possibly faulty ink supply

system

electrical system
T17
Possibly electrical
non-discharge in any part
other than the head
Yes
Faulty head/replace.
Total non-discharge of the upper and lower halves of a train
Regularly ordered
non-discharge

electrical system
Perform Cleaning B
Changing or diminishing
positions (non-discharge
corrected)
Positions unchanged or increased (*)

(non-discharge persisting)
T17
Electrical non-discharge
most likely in any part other
than the head
T17
Electrical non-discharge most
likely in any part other than
the head
* The nozzles may have failed by themselves, Replace the head,

but not before performing T17 to make sure that there are no
electrical faults elsewhere.
Data void non-discharge (in train
A or B only)

electrical system
T17
Possibly electrical non-discharge in any part

other than the head
T17
Most unlikely flat cable disconnection

Data void non-discharge (in both
trains A and B)

head
Mixed colors

recovery system, ink
supply system or head
Problem persists after

Cleaning B
Blurring
Ink available in the tube
Non-discharge of
all colors in one or
two heads
T11
No ink left in the tube
Total non-discharge of the two

heads on a two-head model
iPF5000 Series
Faulty ink supply system most likely
iPF8000 Series
Total non-discharge of a single

head on a two-head model
Check the carriage relay PCB/flat cable (short)

a for connection
iPF8000 Series
Check the flat cable (short) a for connection
iPF5000 Series
Total non-discharge of the
single head on a single-head
model
Possibly faulty ink

supply system
T11
T17
Check the carriage relay
PCB/flat cable (short) for
installation (contact)
iPF700 Series
iPF800 Series
T17
Normal
* See P5-22 Electrical System
Block Diagram about the flat
cable (short) a
Print and check Vh

output on the main
controller (21.5 V)
iPF5000 Series
5-4
Abnormal
most likely in any part
other than the head
most likely in any part
other than the head

Irregular non-discharge
Suspect a fault in the head
T11
Possibly faulty ink supply system
Replace the head
5-5
T04 Information required to request verification

In requesting verification following the occurrence of output problems with an application, please collect the following kinds of
information:
1. Application information
Application name and version
Occurrence data
Limit to a minimum volume of occurrence data that is approved by customers.
Problem handling procedures
List each individual procedure performed to combat the reported problems.
Explanation of user complaints (if defects are found in the print results)
Print result NG (attach sheets showing the specific location of the problems in question and other relevant
information)
Print result OK (results expected by customers)
2. PC information
Detailed PC information (-> T06)
This information helps build an environment in which to reproduce the reported problems.
3. Driver information
Driver and other settings in effect at the time of failure occurrence (-> T07.
This information is needed to reproduce the problems in question.
For information about anything other than the driver, collect screen shots (-> T10).
PRN file (-> T05)
The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault
isolation.
5-6
T05 Collecting a PRN File (Windows only)

Windows printer driver
Right-click on a printer on the printer list and then
click Properties
On the Port tab, note the port that is checked
Check FILE: for the Port
If you print in this condition, a dialog box appears

prompting you to specify where to save the file and
under what file name; enter these
Reset the printer to the port noted above when the

process is complete
HDI driver
In the AutoCAD print dialog box, check plot to file
and print
Macintosh
Macintosh does not provide a means of collecting a PRN file
5-7
T06 Collecting PC Detailed Information

Note
PC detailed information can be collected by following the steps suggested below. Taking back the information thus collected
with you, be sure to seek approval from the customers.
If necessary, edit the information file collected into a format acceptable to the customers before taking it back with you.
Windows
Choose Start Run..., type msinfo32 and click
OK
Choose Operation Save as a text file or choose

File Export
Specify the file you want to save
5-8

Macintosh
Choose Apple About This Mac
Click More info...
Choose File Save
Set Plain Text as a format and select the

file you want to save
5-9
T07 Collecting Printer Driver Settings

After configuring a print job with an application, collect print driver settings before clicking Print.
If the driver properties dialog box has a Support tab
Click the Support tab
Click Settings
Clicking Copy would copy the document to the

clipboard; opening an editor, such as Notepad,
paste and save it
5-10

If the driver properties dialog box does not have a
Support tab
Click the Favorites tab in the printer driver
properties dialog box and click Add
Type a name and click OK
Select the favorite just added and click Export
Select a file name and save the file

* You can import the file thus saved to confirm its
settings by choosing Import File
5-11
Macintosh
Support dialog box
Click Settings in the Support or Version Information
dialog box
Version Information dialog box
Specify the folder in which to save the file, as well

as the file name, and click Save
T08 Driver Function Description

To be added in an upcoming edition.
5-12
T09 Collecting Status Information
Windows
Click Save Status on the Information tab in the
status monitor
Status information is written to a specified file as

text data
Macintosh
Click View/Save Status in the window that opens
following a click on Settings in the printer driver
utility panel
Check Save file in the resulting window and

click OK
5-13
T10 Collecting Screen Shots

Windows
Screen as a whole
Press the Print Screen key
Current window
Press the Alt + Print Screen keys
Macintosh
Specified area
After pressing the Apple + Alt +4 keys, specify a range with the mouse
Current window
After pressing the Apple + Alt +4 keys, press the Space key
5-14
T11 Ink Supply System Fault Isolation Tool

Can be checked without removing the outer covering
Adjacent
three colors
Little or no ink left
Check the tube for ink
T02
Pull out the carriage
Flow 1
Purge fault isolation
Flow 2
Else
T14
Check to see if the head ink supply
joint is properly connected
Properly connected (check

also for lever cracks)
Check to see if foreign matter is

not stuck in the purge cap and
wiper
Air leak isolation
Cannot be checked without removing the outer covering

Check the carriage position on capping
A clearance of about 8 mm
(Photo 1)
2F26
iPF5000 Series: Photo 1

Other than iPF5000 Series: Photo 2
Lower the cap and check its clearance

from the head
Parallel with a clearance of

2 mm (Photo 3)
Flow 1
Check the tube at the position not

visible above
Sufficient ink left
Flow 2
Air leak isolation
Little or no ink left
Adjacent three colors

T02
Else
Flow 1
Flow 2
Air leak isolation
Photo 1
iPF5000 Series
Photo 2
Other than iPF5000 Series
About 8 mm
About 8 mm
Photo 3
About 2 mm
5-15
blade moves forward and backward (*1)
Flow 1
Not movable
Movable
Check the carriage rip
*1 Sequence of checking the purge unit

for normal operation
The cap moves down.
The wiper blade moves forward
and backward.
The cap moves up.
Turn the gear clockwise (toward a
triangular mark) by giving it 11.25 turns
to complete one cycle of operation.
Flawed
Not flawed
Is the absorber in the cap elevated?

No
Flow 2
Yes
Air leak fault isolation
Correct the elevation
Flow 2
Air leak isolation
Wiper blade
Cap
Rip
Absorber
Flow 2
Gear
Open the cap to locate air leaks.
Open the supply

valve
Ink drops
Air leak from the supply

unit
Replace the tube (for the iPF5000 Series, the tube is

integrated into the supply unit)
Leak from the joint unit (head joint, tube, supply unit)/replace
Possibly faulty head
Normal
No ink drops
Flow 3
Head lever
Joint unit
Tube lever
Flow 3
Fill the tube with air to check the behavior of the ink.
Pull out the carriage
T14
Open the tube lever

* Do not open the head
lever.
Open the ink supply valve for about 2

seconds, observing the behavior of
the ink in the tube
5-16
Close the tube lever
Flow 4

Flow 4
Isolate faults from the behavior the ink (air) in the tube.
Fill the tube with air

(Flow 3)
Can fill the tube
(normal)
Cannot fill the tube

(clogged)
Start the printer in service

mode and perform
Cleaning B
(Cleaning B consumes about 5 g
of ink per ink.)
Check the tube for

breakage or collapse
Switch off the printer and

pull out the carriage
Correct the breakage

or collapse
Check the behavior (air)

of the ink in the tube
T14
Moving
Ink Supply Valves

iPF5000 Series
iPF700 Series
5-17
Still
Replace the tube or

the supply unit
Faulty purge
Replace the supply unit
Air leak
T12 Purge Unit Fault Isolation Tool

Remove
the cover
Check the purge unit for

presence of foreign matter
Foreign matter found
If the foreign matter is a hard substance,

replace the purge unit
No foreign matter found

Not movable
(*1)
blade moves forward and backward
Movable
Switch on
Movable
*1 Sequence of checking the purge unit for
normal operation
The cap moves down.
The wiper blade moves forward and
backward.
The cap moves up.
Turn the gear clockwise (toward a triangular
mark) by giving it 11.25 turns to complete one
cycle of operation.

Totally not movable
Switch off once
Abnormal
With the purge unit being

removed from the main unit,
2F26
switch on the power and Normal
(*1)
check for operations
Carriage
inoperable
Lock pin
Wiper blade
Cap
5-18
Replace the
main PCB
Gear
T13 Linear encoder film installation fault isolation tool

Check the mounting leaf spring for
deformation
Check the linear encoder for

slacks
Fix the leaf spring
Check the coil for elongation

(iPF8000 Series)
Replace the coil
Is the linear encoder film

inserted in the sensor groove
on the carriage side?
Fix
Is the positional relationship

of the linear encoder film with
the support plate proper?
Fix
iPF700/iPF800/iPF8000 Series
T14 How to unlock the carriage (without having to remove the cover)
iPF5000 Series
Switch on the printer with the top cover

open detection sensor disabled
18 to 28 seconds after the printer is switched on
iPF800 Series
iPF700 Series
Unplug the printer when the carriage has

moved to about the middle after being
unlocked
Choose Main Menu Maintenance

Replace rail cleaner Yes
iPF8000 Series
5-19
Check and close the top cover
T15 Recommended head adjustment procedure

* Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head
height to Low and perform the adjustment.
Perform automatic head
adjustment in User mode (details)
iPF5000 Series
iPF700 Series
Reset the head height to

Automatic
Adjust the head

inclination
iPF800 Series
V1.23 or later (CR_REG factory-executed)
iPF8000 Series
Check the firmware

version number
V1.20 or earlier
Upgrade to the latest version
Load photo glossy paper in the

maximum size that can be loaded
and execute CR_REG (*)
* Choose Service Mode Adjust CR_REG EXECUTE YES and click OK.
T16 Recommended band adjustment procedure

Check no unusual loads are placed on paper feeding
and rewinding
Choose Main Menu Print Adjustment Automatic

Band Adjustment Standard Adjustment Yes
Is any print error detected by running Nozzle Check

Print in User mode?
With non-recommended paper, perform Detailed Adjustment.
2F2F
Abnormal
Non-Discharge Error
Normal
Perform Band Fine Adjustment
Abnormal
For the iPF700/iPF800 Series, perform Head Inclination
Adjustment
Abnormal
The problem could be remedied by selecting Perform

automatic head adjustment with the head height being
lowered or Print in an upper print mode
Band Fine Adjustment procedure

Print the data in error.
When printing has started, press the Online button to pause the
printing.
Press the Menu button to open the Now Printing menu.
Select Band Fine Adjustment using the and buttons.
Choose a numeric value using the and buttons
(between -5 and +5).
Press the Online button to resume the printing and confirm the
image.
If the problem persists, repeat steps to .
Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing.
To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint]
beforehand.
With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image
Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.
5-20
T17 Electrical discharge fault isolation tool

Check flat cable a for proper connection to
the main controller
Abnormal
Reinsert the connector
Confirm that the connector is locked,

and is not interted slantwise.
Normal
With the printer switched off, do the following:

- Clean head contact pin .
- Clean head contact pin with a blower.
- Remove and reinsert the head (three
times).
* After unlocking the carriage in T14, pull it
out and then remove and reinsert the head.
iPF5000 Series
[Continuity check]
Check for a disconnection between
flat cable a and contact pin
Abnormal
T18
iPF700 Series
Normal
Flow 1
Replace the carriage

unit (*1)
unit (*2)
Replace the carriage relay PCB
The iPF700 does not allow continuity checking between a and (because such checking
requires the intervention of the IC on the carriage relay PCB)
Flow 2
Flow 1
Flow 2
Check flat cables b and a for

proper connection to carriage
relay PCB (contact check)
Replace the printhead
[Continuity check]
a and b of flat cable (long)
T18
Replace flat cable

(long)
Normal
[Continuity check]
flat cable a and contact pin
T18
Disconnected
Abnormal
Normal
Flow 1

relay PCB
unit (*2)
*1 The flexible cable (long) and the head relay PCB take long to replace (to be replaced as a unit).
*2 The flexible cable (short) and the head relay PCB take long to replace (to be replaced as a unit).
5-21
Electrical System Block Diagram

Power PCB
Flat cable (long)
Carriage PCB
Contact pin
Main controller
Printhead
iPF5000 Series Carriage Unit
Flat cable (long)
Power PCB
Carriage relay PCB

Flat cable (short)
Head relay PCB
Contact pin
Main controller
Printhead
iPF800/iPF8000 Series Carriage Unit
iPF700 Series Carriage Unit
5-22
iPF5000 Series PCB layout
Main
controller
Power
PCB
Maintenance cartridge relay PCB
Roll media unit PCB
Carriage
PCB
Operation
panel PCB

Carriage
relay PCB
Power
PCB
HDD
HDD
Main controller
Operation
panel PCB
Head
relay PCB
Maintenance
cartridge relay PCB
5-23

Head relay PCB
Carriage relay PCB
Lower roll media unit relay PCB
Operation panel PCB
Lower roll media unit PCB
Power
PCB
Main controller
HDD
HDD
Power
PCB
Main controller
Head
relay PCB
Carriage
relay PCB
HDD
HDD
Take-up
relay PCB
Take-up
PCB
5-24
Operation
panel PCB
T18 Flat Cable Fault Isolation Tool
Example 1: 0.5 mm-pitch flat cable disconnection check
CR2032
1. Connect flat cables 3a and 3b under test to connectors J02 and J01
of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J01.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, pointing
to a partial disconnection.
J01
J02
Example 2: 1 mm-pitch flat cable disconnection check

1. Connect flat cables 3a and 3b under test to connectors J1002 and
J1001 of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J1001.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, pointing
to a partial disconnection.
J03
J1001
J1002
Sample connection
Flat cable checker
Flat cable checker
* No battery is required for

a PCB having its flat
cable connected to J02.
Button battery
CR2032
J01
J02
b
Flat cable (long)
Carriage relay PCB
Main controller
Supplement information
In the example above, how the tool works on occurrence of a fine disconnection in the flat cable is explained. If a
complete disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.
5-25
Example 3: Main controller and head contact pin continuity check

1.
2.
3.
4.
Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation.
Connect flat cable a under test to connector J02 of the flat cable checker.
Connect the terminal of the tester to any grounding terminal (GND as shown below).
Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for
continuity.
5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for
continuity. (An example of making a continuity check on E-chip signals is shown below.)
Nozzle check print and chip layout (Double-head model example
Left
head
Right
head
Layout of head contact pins exposed with the head removed
A
B
B
A
B
GND
GND
B
GND
GND
GND
F
C
B
A
D
D
E
E
F
E
E
F
F
E
GND
D
GND
GND
GND
GND
*Inaccessible for checking on the iPF5000 Series.
5-26
Tester
T19 Special Mode for Servicing

1. Service Mode
Service mode is used to set up the main unit and check its operations. Its functions include:
View and print Print Inf
Print nozzle check patterns with the non-discharging nozzle backup feature turned off
Clear error logs
Check sensor operation (I/O displays)
(1) Invoke and exit service mode

Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously.
To exit service mode, switch off the printer, then back on.
The printer, when started in service mode, comes up with the startup error check disabled. When the repairs are
complete, be sure to start the printer in normal mode to check its operations.
(2Print Print Inf

Collect information to aid in fault isolation from error logs, etc. in the main unit.
SERVICE MODE
DISPLAY
PRINT INF
YES
(3) Nozzle Check Print

To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off.
SERVICE MODE
ADJUST
PRINT PATTERN NOZZLE 1
(4) Clear error logs

Clear those serviceman calls that are prefixed with E (in the event of inability to start the printer).
Having fixed the errors, simply start the printer in service mode to let the calls cleared.
(5) I/O displays

I/O displays designate the status of the port I/O signal of each sensor or switch as 0 or 1.
SERVICE MODE
I/O DISPLAY
I/O DISPLAY 1
SERVICE MODE
I/O DISPLAY
I/O DISPLAY 2
Display
Explanation
I/O DISPLAY 1
Shows switch ON (1)/OFF (0) ( to in the table below)
I/O DISPLAY 2
Shows switch ON (1)/OFF (0) ( to in the table below)
5-27
I/O DISPLAY 1
Display
position
I/O DISPLAY 2
Display
position
Explanation
Pump cam sensor
Ink valve open/close sensor R
Ink valve cam sensor L
Ink valve cam sensor R
Spur cam sensor
Lift cam sensor
LF roller HP sensor
Top cover sensor
Carriage cover sensor
Tank cover sensor R
Tank cover sensor L
LF_PE sensor
Cassette paper detection sensor
Prefed paper detection sensor
Cassette cam sensor
0: Sensor on, 1: Sensor off

0: Cover open, 1: Cover closed
Explanation
Roll path sensor
Roll cam sensor
Cutter lift sensor
Cutter right edge sensor
Cutter left edge sensor
Carriage HP sensor/Lift cam sensor
Pressure release sensor
Paper sensor
Roll Paper rotation detection sensor
Roll unit detection
Cutter unit detection
Paper take-up unit mount detection
Paper take-up unit sensor

Ink valve open/close sensor L
Not used
Not used

0: Pressure release, 1: Pressure
0: Paper not available, 1: Paper available
0: Roll Paper unit not available, 1: Roll Paper unit available
0: Cutter unit not available, 1: Cutter unit available
0: Paper take-up unit not available, 1: Paper take-up unit
available
2.PCB Replacement Mode

PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB.
At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the
firmware consistent.
(1) Invoke and exit PCB Replacement Mode

Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously. (This is the same
way as you invoke Service Mode.)
To exit Replacement Mode, switch off the printer, then back on.
5-28
(2) Using PCB Replacement Mode

Start in PCB Replacement Mode.
The message REPLACE MODE
CPU BOARD appears on the display.
Select the board you want to replace with the < and > buttons and press the [OK] button.
CPU BOARD:
Select if the main PCB has been replaced.
MC BOARD:
Select if the maintenance cartridge relay PCB has been replaced.
When the message Turn off printer. appears to signify the completion of restore, switch off the printer to exit PCB
Replacement Mode.
3.Download Mode
Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or
when it is necessary to replace the main controller.
Switch on the printer while pressing the [Paper Source] button and the [Stop] button simultaneously.
To exit Download Mode, switch off the printer, then back on.
Use the service tool L Printer Service Tool to upgrade the firmware. For the latest release of the firmware see Technician
Information.
5-29
T20 Cleaning operation

1. Manual cleaning
1-1. Cleaning A (Normal suction)
The kind of suction in which the purge pump is driven, with the ink supply valve open, to ready the nozzle
conditions
About 1 to 2 g of ink is consumed for each color per head.
1-2. Cleaning B (Normal suction, high)
The purge pump is driven, with the ink supply valve open, to heighten the internal negative pressure, when
the valve is released to let the ink infiltrate the head at once, thereby eliminating the air accumulated in the
liquid chamber in the filter under the head.
2. Automatic Cleaning
2-1. Initial Filling
The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning
operation to Cleaning B.
The longer the tube is, the more ink is consumed.
About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared
with about 45 to 55 g (36-, 44- and 60-inch models).
2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction)
Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B.
About, 5 to 7 g of ink is consumed for each color per head.
2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment)
Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B.
2-4. Head Replacement (Draining the head you want to replace and fill the new head with ink)
About 17 g of ink is consumed for each color per head.
5-30
Chapter 6
Miscellaneous Information
Chapter 6 Miscellaneous Information
1. How to interpret Print Inf

Print Inf is updated each time the printer is switched on and off.
Canon imagePROGRAF iPF700 PRINT INF
Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535
SYSTEM
TYPE:ACY00535 36 0 TMP:28 SIZE_LF:
0.0 SIZE_CR: 914.7
HEAD S/N:483B0000 HEAD LOT:166K23B0
INK
C :32
M :2 Y :27 MBK :19 MBK2:19 BK :19
WARNING
01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002
06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002
11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010
16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006
ERROR
01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586
06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507
11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010
16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D
INK CHK: C:0
M:0
Y:0 MBK:0 MBK2:0 BK:0
Device address/model (36-inch machine)/LF

type (0: old/1: new)/ambient
temperature/present paper size
Head serial number and lot number
Number of days elapsed since ink tanks
were mounted
05:01061000-1021
10:01810102-1002
15:01800500-1010
20:01810106-1006
Warning and error

histories (latest 20
occurrences)
05:03810206-2586
10:03063000-2E08
15:03063000-2E08
20:03010000-200D
Remaining ink detection OFF execution history
Cumulative print counts (roll paper/manually
fed paper/cassettes*)
* On cassette models only (all counts
measured in terms of A4 sheets).
COUNTER
PRINTER
LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3
LIFE A:11440 B:9815 C:992 D:258 E:0 F:0
Cumulative print counts in environments A to F

(all counts measured in terms of A4 sheets)
POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%
Cumulative power-on time (h)/number of

times of cutter operation/number of times of
wiping/remaining MTC
CARRIAGE
PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102
PURGE
CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197
CLN-M : 1:8 4:2 5:0 6:10 TTL:20
CLEAR
INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0
UNIT M EXC.:0
FACTORY CNT.:1
EXCHANGE
CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0
UNIT M EXC.:0
DETAIL-CNT
MOVE PRINTER : 0 MEDIACONFIG-CNT : 5
N-INKCHK :
C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0
6-1
Cumulative print time (h)/cumulative CR drive time (h)/

cumulative CR scan count (scans)/cumulative CR scan
distance (reading x 210 mm)/cumulative capping count
Cleaning count (A: automatic/M: manual)
1: Normal suction (equivalent to Cleaning A) 2: Ink level
adjustment 3: Initial filling 4: Ink drainage on head
replacement 5: Ink drainage on shipping 6: Normal
suction (high) (equivalent to Cleaning B) 7: Aging 8:
Flushing 10. Ink filling on secondary shipping 11: Ink
filling after head replacement 15: Dot count low
suction 16: Precipitated ink agitation 17: Low suction
Clear counts
Ink interval usages/cutter replacement
count/MC replacement count/head (R)
replacement count/head (L) replacement
count (F-models)/replacement counts by
unit (A to V)
Factory mode usage count
Replacement counts
Cutter replacement count/maintenance cartridge
replacement count/head replacement count/PCB
replacement count/replacement counts y unit (A to V)
Secondary shipping count
MCT media registration count
Refill ink loading history
0: No loading history/1: Loading history exists
INK-USE1
INK
C
TTL
NINK
C
TTL
INK-USE2
INK
C
TTL
NINK
C
TTL
INK-EXC
INK
C
TTL
NINK
C
TTL
MEDIA 1
NAME
TTL
ROLL
CUTSHEET
MEDIA 3
NAME
TTL
ROLL
CUTSHEET
MEDIA 5
NAME
TTL
ROLL
CUTSHEET
MEDIA 7
NAME
TTL
ROLL
CUTSHEET
Cumulative usage ink usage (INK: genuine ink, NINK: refill

ink)
:651.4ml
M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml
:4046.6ml
:0.0ml M :0.0ml
Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
:0.0ml
Ink interval usage (INK: genuine ink, NINK: refill ink)
:651.4ml
M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml
:4046.6ml
:0.0ml M :0.0ml
Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
:0.0ml
Ink replacement count (INK: genuine ink, NINK: refill ink)
:27 M :25
Y :19 MBK :31 MBK2:25 BK :22
:149
:0
M :0 Y :0 MBK :0 MBK2:0 BK :0
:0
:Plain Paper
:
669.0 m2
:
668.9 m2
:
0.1 m2
:Coated Paper
:
22.8 m2
:
22.8 m2
:
0.0 m2
7201.5
7200.1
1.3
245.7
245.7
0.0
:HW SemiGl Photo

:
4.1 m2
:
4.1 m2
:
0.0 m2
44.3
44.3
0.0
:Semi-Gl Photo
:
1.5 m2
:
1.5 m2
:
0.0 m2
16.7
16.7
0.0
MEDIA SIZE1 ROLL P-SQ/P-CNT

36-44:
1213.4
24-36:
112.1
17-24:
77.9
-17 :
0.0
MEDIA SIZE2 ROLL D-SQ/D-CNT
36-44:
1230.8
24-36:
132.2
17-24:
85.2
-17 :
0.0
MEDIA SIZE1 CUT P-SQ/P-CNT
36-44:
0.0
24-36:
0.0
17-24:
0.0
-17 :
0.1
MEDIA SIZE2 CUT D-SQ/D-CNT
36-44:
0.0
24-36:
0.0
17-24:
0.0
-17 :
0.1
MEDIA 2
NAME
:HW Coated
sq.f TTL
:
55.6 m2
sq.f ROLL
:
55.6 m2
sq.f CUTSHEET :
0.0 m2
MEDIA 4
NAME
:Syn. Paper
sq.f TTL
:
7.7 m2
sq.f ROLL
:
7.7 m2
sq.f CUTSHEET :
0.0 m2
MEDIA 6
NAME
:Glossy Photo
sq.f TTL
:
1.6 m2
sq.f ROLL
:
1.5 m2
sq.f CUTSHEET :
0.0 m2
MEDIA OTHER
NAME
:OTHER
sq.f TTL
:
4.0 m2
sq.f ROLL
:
4.0 m2
sq.f CUTSHEET :
0.0 m2
m2
m2
m2
m2
13061.0
1207.0
838.5
0.0
sq.f
sq.f
sq.f
sq.f
19455
1798
1249
0
m2
m2
m2
m2
13248.9
1423.2
917.7
0.0
sq.f
sq.f
sq.f
sq.f
19735
2120
1367
0
m2
m2
m2
m2
0.0
0.0
0.0
2.0
sq.f
sq.f
sq.f
sq.f
0
0
0
3
m2
m2
m2
m2
0.0
0.0
0.0
2.0
sq.f
sq.f
sq.f
sq.f
0
0
0
3
6-2
599.5 sq.f
599.5 sq.f
0.0 sq.f
83.9 sq.f
83.9 sq.f
0.0 sq.f
MEDIA1 to 7: Names of the

seven media having the
largest print areas
MEDIA OTHER:
Information about the areas
used by other media
TTL: Cumulative area
ROLL: Cumulative roll
media area
CUTSHEET: Cumulative
cut sheet area or cassette
paper area
17.4 sq.f
16.7 sq.f
0.6 sq.f
43.6 sq.f
43.6 sq.f
0.0 sq.f
Print areas by physical size (roll
paper)
A4 sheet equivalents
Print areas by data size (roll paper)
*Not functional at present.
Print areas by physical size (cut

sheets)
Print areas by data size (cut sheets)

*Not functional at present.

HEAD
HEAD DOT
bCNT.1
C
:26747
M :28070
Y
MBK
:33077
MBK2:33090
BK
iPF700
TTL:171152
HEAD DOT CNT.2
C :68870
M :67817
Y
MBK :87470
MBK2:87533
BK
TTL:429867
PARTS COUNTER
COUNTER A : OK
PARTS A1 :
PARTS A2 :
COUNTER D : OK
PARTS D1 :
PARTS D2 :
PARTS D3 :
COUNTER F : OK
PARTS F1 :
COUNTER H : OK
PARTS H1 :
COUNTER K : OK
PARTS K1 :
COUNTER M : OK
PARTS M1 :
:35399
:14766
Current head dot count
:78644
:39530
Cumulative head dot count
703
66.5
3.0
703
494227
429867
390
703
119067
703
3507
703
155
703
44
428.6
233.3
15%
1%
66.5
3.0
11333333
14100000
4550
4%
3%
8%
494227
429867
390
3740000
3%
119067
50000
7%
3507
6000
2%
155
1500
2%
44
Status indication corresponding to Status

counts (OK, W1, W2, E)
Number of days elapsed after setting
Count
Durability value (equivalent to a threshold that
determines W2/E)
Usage ratio (count ratio to the durability value)
Cumulative count
COUNTER A: Waste ink absorber
Count (dot count mL)
D1: CR bearing
Count (reading 210 mm)
D2: Encoder sensor
Count (Total ink discharge rate in multiples of
one million dots)
D3: Carriage height changing cam
Count (rotation count)
F1: Ink supply system (tube, flexible cable)
Count (CR scan count)
H1: Purge unit
Count (controller cam rotation count)
K1: Non-discharge unit
Count (non-discharge operation count)
M1: CR motor
Count (CR drive time h)
Ink saving mode ON/OFF indication

ON indicates either Normal or Low.
The value indicates a rush count.
PV AUTO JUDGE : ON(NORMAL) , 1
Periodically replaced/consumable parts counter (iPF8000 example)

PARTS COUNTER
COUNTER A : OK
PARTS A1 :
PARTS A3 :
PARTS A4 :
PARTS A5 :
PARTS A6 :
COUNTER D : OK
PARTS D1 :
PARTS D2 :
PARTS D3 :
PARTS D4 :
COUNTER H : OK
PARTS H1 :
COUNTER K : OK
PARTS K1 :
COUNTER M : OK
PARTS M1 :
COUNTER P : OK
PARTS P1 :
COUNTER V : OK
PARTS V1 :
682
9.7
26.8
1.5
0.4
65.9
682
1068174
800422
3242
247999
682
4691
682
178
682
91
682
19869
682
9.6
3028.6
890.5
890.5
651.4
666.7
0%
3%
0%
0%
9%
9.7
26.8
1.5
0.4
65.9
33333333
48000000
60000
7360000
3%
1%
5%
3%
1068174
800422
3242
247999
50000
9%
4691
50000
0%
178
3400
2%
91
285714
6%
19869
2706.7
0%
9.6
6-3
D4: Tube unit

Count (CR scan count)
D5: Multisensor
iPF9100/9000S/8100/8000S/820/810/
6200/6100/610/605/5100/510
Count (Total ink discharge rate in multiples of
one million dots)
P1: LF adjustment
Count (feeding direction: reading x 210 mm)
V1: Mist collection duct
Periodically replaced/consumable parts counter (iPF5000 example)

PARTS COUNTER
COUNTER A : OK
PARTS A1 :
COUNTER B : OK
PARTS B1 :
COUNTER D : OK
PARTS D1 :
PARTS D2 :
PARTS D3 :
PARTS D4 :
COUNTER F : OK
PARTS F1 :
COUNTER H : OK
PARTS H1 :
COUNTER L : OK
PARTS L1 :
COUNTER P : OK
PARTS P1 :
COUNTER Q : OK
PARTS Q1 :
COUNTER R : OK
PARTS R1 :
COUNTER V : OK
PARTS V1 :
796
0.0
36.1
0%
0.0
0.0
48.3
0%
0.0
13028571
6700000
16500000
60000
1%
1%
0%
7%
179143
97344
158057
4733
4000000
2%
97344
50000
5%
2586
12500
0%
111
750
0%
27500
5%
1572
27500
6%
1697
15.2
0%
0.0
796
179143
97344
158057
4733
796
97344
796
2586
796
111
796
6
796
1572
796
1697
796
0.0
Other display items (iPF8000S example

Calibration History (Last 20times)
Date
Action Media
1: 2008/08/18 0
2: 2008/08/06 0
3: 2008/08/04 2
Glossy Photo
Calibration history
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
Up to 20 cycles printed (or as many as there are histories if
less than 20 cycles)
Date/Action/Media/Temp/Humid
Temp[C]/Humid[%]
25/ 57
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
If the multisensor has been replaced, the new unit version
prints in the Media field (00/01).
The contents of the first 32 bytes of EEPROM also print.
Unit Ver/DATA
Multi Sensor
Unit Ver : 01
DATA :
02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00
20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00
CR REG
C2
15
8
3
BK
12
8
5
C
-6
-3
-2
B1: Platen duct

L1: Non-discharging unit
Count (non-discharge count)
Q1: Cassette pickup roller
Count (Cassette pickup count)
R1: Spur lift cam
Count (Total paper feed count)
V1: Mist collection system
796
CR REG adjustment values (iPF8000/8000 Series only)

iPF8000S, iPF9000S: C2/BK/C
iPF8000, iPF9000
B/M/Y
All values appear as 0 if CR_REG is yet to be executed.
9
9
1
5
10
0
2
11
-2
1
12
-4
-1
12
-4
-2
12
-4
-3
11
-3
-2
10
-1
-2
9
2
0
8
0
2
7
4
6
5
5
7
5
7
4
9
9
4
7
10
2
5
11
1
4
11
-1
3
12
-2
2
11
-2
1
11
-1
1
10
0
2
9
3
3
8
0
4
7
5
7
6
6
7
6
7
5
-5
-3
-2
-4
-3
-2
-4
-4
-1
-4
-4
-1
-3
-4
-1
-2
-4
-1
-2
-4
0
-1
-4
0
-1
-4
0
-1
-4
0
-2
-3
-2
-3
-3
-3
-3
-3
-3
-2
6-4
2. Upgrading Firmware
(1) Upgrading method
In most situation, the firmware can be upgraded by using imagePROGRAF Firmware Update Tool
(hereinafter FUT).
FUT is a firmware and installer package, allowing you to only upgrade the preinstalled version of
firmware in the FUT.
The firmware can also be upgraded using L Printer Service tool. It may be downgraded as well.
Upgrading by FUT wont work on the printer when the main unit is in error, in which case use L
Printer Service Tool to upgrade the firmware.
(2) Upgrading using FUT (Firmware Update Tool)

Download the latest release of firmware (FUT) from the software download page at the Canon Web site.
Unzip the compressed file downloaded and click setup.exe in the resultant folder.
As the window shown below opens, start the FUT setup process.
Once FUT is set up, proceed to upgrade the firmware as directed by FUT.
(3) Upgrading using L Printer Service Tool

1) Install L Printer Service Tool on the PC.
2) Identify the firmware version and copy the firmware to a specified folder on the tooling PC.
(Default destination directory: C: \Program Files\L Printer Service Tool\Data
3) Start the printer in Download Mode.
4) Launch L Printer Service Tool.
5) Connect to the printer, choose the firmware you want to upgrade from L Printer Service Tool and
click [Transfer Firmware] to start a transfer.
6) When the transfer completes, switch off the printer to restart it.
(4) Relationship with MCT (imagePROGRAF Media

Configuration Tool)
imagePROGRAF Media Configuration Tool for x64 (hereinafter MCT manages the media list saved
as printer internal data.
At setup installation, MCT will install la country-specific media list automatically on the main unit
MCT is available from the Canon Website as an independent utility program. Download MCT to register
paper types with your printer and associated software to your preference.
Additional paper types that are registered with MCT are saved even after the firmware is upgraded,
but some information may be lost.
After the firmware has been upgraded, browse through Print Inf to view the MCT registration count
COUNTERDETAIL-CNTPAPERCONFIG-CNT. If the count does not equal 0, update the paper
information with MCT.
6-5
3. Description of L Printer Service Tool, and How to Use It

(1) What you can do with this tool
View/save Print Inf and status information, and upgrade the firmware.
For more details, see (3) and later sections.
(2) Installation procedure

1
2)
3)
4)
5)
6)
7)
8)
9)
Log on to the tooling PC as an administrator and copy the L Printer Service Tool installer.
Run setup.exe in the installer.
When a dialog box appears, press the [Next] button.
In the license agreement window, check the I agree to all terms of the license agreement radio button
and press the [Next] button.
When the destination folder selection dialog box appears, select a destination folder and press the [Next]
button.
When the installation preparation complete dialog box appears, press the [Install] button.
When the Windows firewall block setting window appears, check the Unblock radio button and press
the [Next] button. (This window may not appear depending on the version of your OS.)
When the install has completed, press the [Finish] button.
Add a printer.
To use this tool with one these printers, perform Add a printer:
ExampleiPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S
On the Service menu, choose Add a printer.
When the printer addition dialog box appears, press the [Add] button.
Enter the product name and firmware identification information with single-byte characters according
to the table below and press the [OK] button.
Model
Product Name
imagePROGRAF iPF510
imagePROGRAF iPF610
imagePROGRAF iPF700
imagePROGRAF iPF710
imagePROGRAF iPF5100
imagePROGRAF iPF8000S
imagePROGRAF iPF9000S
iPF510
iPF610
iPF700
iPF710
iPF5100
iPF6100
iPF8000
iPF9000
iPF8000S
iPF9000S
When the printer is added, it appears on the Printers list.
6-6
Firmware Identification
Information
iPF510
iPF610
iPF700
iPF710
iPF5100
iPF6100
iPF8000
iPF9000
iPF8000S
iPF9000S
(3) Viewing and saving Print Inf and status information (Download
to the PC as data)
Service Print Display
Collects Print Inf information from the printer and displays it as text in a text editor.
The textual information thus collected is automatically saved to a log and can be reviewed in a log
window.
Status Print Display

Collects status print Inf information from the printer and displays it as text in a text editor.
The textual information thus collected is automatically saved to a log and can be reviewed in a log
window.
(4) Upgrading (downgrading) firmware

Download firmware
Starts a firmware download.
Firmware specifications
Optional directory specification (default)
Firmware that can be updated is selected automatically. (The firmware can only be updated.)
Optional file specification
The optional file (firmware) specification allows the firmware to be upgraded and downgraded.
Forced download mode

Do not use Forced Download Mode in most situations. If Forced Download Mode is run inadvertently, it
may happen that the main unit fails to start because the printer comes up with the firmware file check,
model check and printer status check disabled. In this case, the main controller needs replacement.
6-7
4. Notes on Replacing Parts

(1) Replacing PCBs
Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board
simultaneously.
Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is
written back to the new PCB when it is mounted.
To replace both PCBs, follow: the following procedures in this order:
(aMaintenance cartridge relay PCB replacement procedure
(bMain controller PCB replacement procedure
Having replaced the main controller PCB and the maintenance cartridge relay PCB, check that the
firmware used is the latest release.
Maintenance cartridge relay PCB (ROM board replacement procedure

1 Switch off the printer and unplug it from the outlet.
2) Replace the maintenance cartridge relay PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message Initializing or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message REPLACE MODE appears on the display.
6) Choose MC BOARD and press the [OK] button.
7) Making sure that the message Turn off printer. appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
Main controller PCB replacement procedure

1 Switch off the printer and unplug it from the outlet.
2) Replace the main controller PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message Initializing or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message REPLACE MODE appears on the display.
6) Choose CPU BOARD and press the [OK] button.
7) Making sure that the message Turn off printer. appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
(2) Periodically replaced parts (Refresh Service Kit

As periodically replaced parts near the end of their useful lives, the following message appears:
Katakana display panel model: W: Level 1"or
Kanji display panel model: .
If a replacement required message appears, check PARTS Status in Status Print or PARTS Counter
in Print Inf.
A service call error indication appears when the parts reach the end of their useful life.
If an error indication appears, collect the relevant information with L Printer Service Tool and check
PARTS COUNTER.
SERVICE MODE > COUNTER > PARTS CNT. > COUNTER X > PARTS XX
Parts having their PARTS COUNTER usage rates above 97% for A and V and above 90% for others
are replaced. The parts counter for the part replaced needs initialization after it has been replaced.
SERVICE MODE > INITIALIZE > PARTS COUNTER > PARTS XX
6-8
5. Greasing
Using a flat brush or the like, spread the dedicated part grease in a uniform thin coat.
Be careful not to apply the grease to any part other than specified parts. A grease adhering to the wiper,
cap and linear scale, in particular, could result in defective print.
The main rail does not require greasing. Be careful not to grease it directly. Problems, such as unusual
noises, imaging failures and shorter head lives, might result.
If the carriage is overloaded because it is stained by ink or as a result of any other condition, clean the rail
and then move the carriage fully in both directions about 10 times. This action will allow the lubricant to
transfer from the carriage shaft cleaning part to the rail.
iPF610 example
Eject roller bearing/Eject roller middle bearing
Joint base
Molycote
PG-641
PG-641
About
12 mg
12mg
PG-641
Molycote
PG-641
About
12 mg
12mg
PG-641
PG-641
Molycote
12mg
About
12 mg
Molycote PG-641
PG-641
About 6 mg
6mg
Shaft cleaner/oil pad

Impregnation
EU-1
A217
1A117
2
One
position
on the A2 (17) model
and two on the
A1 (24) model
Molycote
PG-641
PG-641
About 12 mg
12mg
6-9
Separating cam gear
Spur cam
Molycote PG-641
About 20 mg
Molycote
PG-641
PG-641
About
20 mg
20mg
Feeding cam
Molycote PG-641
About 20 mg
Release lever
Molycote PG-641
About 20 mg
6-10

Return lever arm
Pinch roller unit release shaft

Five positions on the A2 (17) model and seven the
A1 (24) model
Molycote PG-641
About 20 mg
Molycote PG-641
About 12 mg
Paper feeding inner guides

Molycote
PG-641
PG-641
About
12 mg
12mg
6-11
iPF720 example
Carriage assembly
LF roller backup assembly
Leaf spring:
Permalub G2, about 12 g
Bearing
Permalub
about 24 mg
G2,
G224mg
Cam:
Permalub G2,
about 12 g
LF
LF
roller
LF
LF roller
Permalub
G2,G2
24mg
about
24 mg
Lock pin:
G212g
Permalub
G2,
about 12 g
Joints:
Molycote PG-641, about 24 g
Pinch roller release cam

Permalub G2,
about
24 g
LF roller
LF
PermalubG224mg
G2, about 24 mg
Pinch roller release assembly
G2 24mg
Permalub
G2, about
24 mg
6-12
iPF9100 example
Joint base rails and ribs

Rail:
Molycote PG-641, about 12 mg

(three positions x 13):
Permalub G2, about 12 mg
Rib:
Molycote Pg-641,
about 12 mg
Top cover stay shaft hole/gear shaft/shaft end/gear

tooth plane
LF roller backup/bushing/feed roller bearing

LF
LF roller bearing:
Permalub
G2, about 12 mg
G212mg
LF LF2
roller backup (two positions):
Permalub
G2, G212mg
about 12 mg
Top cover stay

shaft hole:
Permalub G2,
about 24 mg
Top cover stay shaft end:

Top cover stay gear shaft:
Bushing:
Permalub G2
G2,12mg
about 12 mg
6-13
Top cover stay gear tooth plane:

6. Replacing the Head

Replacing heads from the Main Menu
Main Menu
Maintenance
Advantage:
Low ink consumption
Disadvantage: Unpredictable head reusability
Replace Heads
Automatic Head Adjustment
On a two-head model, choose either L or R.
Try on the finest grade of paper

available at the customers site.
Head replacement by servicepersons
Advantage:
Assures head reusability (allowing faults in the heads to be analyzed)
Disadvantage: Increased ink and MT cartridge consumption (about three times
larger than normal)
T14
Unlock the carriage and disconnect the AC cable
Take out the head and close the head cover and the top cover
Ink filling will not occur if you mount a new head now.
Restart the printer in user mode without a head mounted
Mount a new head according to operation panel guidance
Perform automatic head adjustment with the finest grade of

paper available at the customers site.
Initial filling and automatic head adjustment
Restart the printer in service mode and check the nozzle check pattern
Removing and reinserting a head on carriage unit replacement

Unlock the carriage and disconnect the AC cable
Advantage:
Low ink consumption
(unless the printer has been drained of ink)
T14
Take out the head

Unless the printer has been drained of ink
Remount the original head and restart the printer
If the printer has been drained of ink on

carriage unit replacement
Restart the printer in user mode without a head

mounted (hereafter follow steps similar to )
Mount a new head according to operation panel
guidance
Initial filling and automatic head adjustment
Restart the printer in service mode and check the
nozzle check pattern
6-14
Main
controller
iPF500
QM3-0551
iPF510
QM3-0769
iPF600
QM3-0570
PCB
QK1-2073
Operation
panel
QM3-0205
Carriage
relay PCB
Head relay
PCB
Purge unit
QM3-0351
QM3-0653
QM3-0765
Carriage unit
QM3-0647
Multisensor
Multisensor
reference
Non-dischar
ge sensor
Ink supply
unit
Linear scale
QM2-3426
QL2-1561
QM3-0529
QM3-0525
QC2-0651
QM3-0803
QM3-0649
iPF605
QC2-0652
QM3-4339
iPF610
iPF700
QM3-1301
QK1-2889
QM3-1328
QM3-1332
iPF5000
QM3-0564
QK1-2073
QM3-0206
QM2-3414
iPF5100
QM3-0758
QK1-2745
QM3-0740
QM3-0361
QM3-1333
QM3-1413
QM3-0654
QM3-1402
QL2-1738
QC2-2697
iPF710
iPF720
iPF810
iPF820
iPF6100
QM3-0648
QM2-3426
QM3-0783
QM3-0365
QL2-1561
QM3-0529
QM3-0554
QC2-0652
QM3-0738
QM3-0718
iPF6200
6-15
iPF6000S
iPF8000
QM3-5307
QM3-0957
QK1-2889
QM3-0970
QM3-0980
QM3-0979
QM3-1004
QM3-1995
QL2-2089
QC2-4047
QM3-1016
QL2-1662
QC2-2138
7. Service parts compatible list
Model name
iPF8000S
iPF8100
iPF9000
QM3-0985
QM3-0986
iPF9000S
iPF9100
Chapter 7
Main Unit Configuration
Diagrams
Chapter 7 Main Unit Configuration Diagrams
1. LFP-IJ Printer Basic Configuration Diagram
Carriage M
LF motor
Cutter unit
Linear encoder film
Spur unit
LF roller
Power PCB
Flat cable
Tube
Maintenance cartridge
Head relay PCB
Platen fan
Carriage relay PCB
Multisensor
Printhead
iPF5000 Series only
Printhead
Platen
Valve
Main controller
Purge unit
Head up/down motor
Subbuffer
Ink tank
Wetting solution
Wiper
7-1
Function Description
Component name
Main controller
Carriage relay PCB
Head relay PCB
Linear encoder film

Ink tank
Subbuffer
(Ink supply) Valve
Lift motor
Multisensor
Platen fan
LF motor
Printhead
Spur
Purge unit
Maintenance cartridge
Function
A PCB that controls the printer as a whole.
A relay PCB used to connect the carriage and the main controller with
each other by a flat cable. With the iPF5000 Series, it is combined into a
single assembly together with the head relay PCB described below.
A PCB that relays head signals and that performs preprocessing on the
multisensor signals.
On the iPF5000 Series, the head relay PCB is expressed as carriage
PCB.
A film sensor slitted to generate an encoder pulse signal to calculate the
head position is attached to the carriage unit.
A color-specific replaceable cartridge ink tank (consumable part)
Functions as an air passage to fill the ink tank with air and also as a
reservoir for the reflux ink in the tube.
A valve that is opened and closed to augment the internal pressure in the
path of ink supply (by generating a negative pressure). In cleaning B, in
which a negative pressure is produced, the valve vents the head of
accumulated air.
The drive motor that automatically regulates the separation between the
head and paper. The iPF5000 Series uses the eccentric cam of the
carriage rail to move the carriage (head) up and down together with the
rail. Others rotate the cam in the carriage by way of a coupling on the
main unit side to move the head up and down.
A sensor that measures the head and paper separation, detects the
leading edge, width and other aspects of paper, measures the density of
adjustment print patterns and so on.
Sucks paper to keep it from elevated.
A sensor that detects non-discharging nozzles for non-discharging nozzle
backup.
Feeds out paper precisely (in the micron order) according to the number
of print passes for each scan of the carriage.
Single six-color 1-inch head (consumable part)
A roller used to feed the trailing edge of cut sheet. Serrated to avoid
catching ink. Mounted on the iPF5000 Series only.
The purge unit recovers the printhead by fixing stuck nozzles and venting
them through suction and that wipes the face with a wiper. It also contains
a lock mechanism that clamps the carriage to the purge.
A cartridge tank (consumable) that stores waste ink discharged from the
purge unit.
7-2
2. Paper Paths by Series

(1) iPF5000 Series
Cutter
Manual feed from
front (POP board)
Multisensor
S
S
LF_PE sensor
Roll paper manually

fed from top
Prefed paper detection

sensor
Paper detection sensor
Cassette pick-up
Roll paper feeding sensor
Flapper
Release
Back cover
7-3
(2) iPF700 Series
Cutter
Multisensor
Cutter lower blade
LF_PE sensor
7-4
(3) iPF8000 Series
Cutter
Multisensor
Cutter lower blade
Roll paper
feeding
LF_PE sensor
7-5
(4) iPF800 Series
Multisensor
Cutter
S
S
Cutter lower blade
LF_PE sensor
S
Roll paper feeding

Roller paper sensor
S
Roll paper detection
sensor
Flapper
Roll paper feeding

Roller paper sensor
Feeding roller
S
S
7-6
Roll paper detection

sensor
Connecting the tooling PC into a customers network is prohibited as a rule. Exceptionally, if it is

unavoidable to connect the PC into a customers network, make sure that you have the latest virus
protection in place and run the OS Fix program and then gain written approval from the customer
beforehand.
The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of
the country in which they are used.
Trademark Notice
All product names or company names used in this Guide are the trademarks or registered trademarks of their
respective owners.
Canon Japan Inc.

L Printer Quality Assurance Center
L Printer Device Development Center
L Printer Development Management Center
L Printer System Development Center

Service & Support Planning Group
Canon Inc.
Ver.1.2
2008

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Scope of disclosure: Canon MJ accredited CE

Canon Marketing Japan Inc.

Chapter 2 Indexes by Case ................................................................................................. 2-1

Chapter 3 Trouble Database................................................................................................ 3-1

Chapter 4 More Sophisticated Fault Isolation Tasks ........................................................ 4-1

14. 4027Carriage lifting error ....................................................................................................................

Chapter 5 Fault Isolation Tool Collection........................................................................... 5-1

Chapter 6 Miscellaneous Information ................................................................................ 6-1

Chapter 7 Main Unit Configuration Diagrams.................................................................... 7-1

Chapter 1 Using This Guide

1. Using This Guide

From imaging (user complaint) problems

If there are links,

If any component name or the like

Go to Chapter 4, More Sophisticated Fault

Go to Chapter 5, Fault Isolation Tool Collection

iPF700, iPF710, iPF720

iPF600, iPF605, iPF610

Chapter 2 Indexes by Case

1. Error Code Index

Paper mismatch (cut sheet)

Paper mismatch (cut sheet)

Paper mismatch (type

Paper mismatch (both type and size

Mismatch following the selection of any of the following menu choices:

Paper mismatch (size

Invalid paper loading position

Paper is invalidly positioned on the platen.

Paper take-up unit not switched on

Forced feed limit

Printing with ink tank cover open

Durable parts nearing their replacement time

Any of the parts counters has reached warning level 1.

Durable parts past their replacement time

Any of the parts counters has reached warning level 2.

Part counter warning level 1

Any of the parts counters has reached warning level 1.

Part counter warning level 2

Any of the parts counters has reached warning level 2.

Ink tank near-empty (continued use allowed)

Head R/L non-discharge warning

Head non-discharge warning

Head R non-discharge warning

Head L non-discharge warning

HP-GL2 error: out of the scope of media support

Warning Indication has been selected for Paper Mismatch Detection.

HP-GL2 error: out of the scope of media support

Pause has been selected for Paper Mismatch Detection.

(Image modeUnknown command

(Image mode Invalid parameter count (no parameters)

(Image mode Required item missing

(Image modeOther warning

(Setup modeUnknown command

(Setup modeInvalid parameter count

(Setup mode Required item missing

Chapter 2 Indexes by Case

(Setup modeData out of bounds

(Setup modeOther warning

(Image modeImage processing table error

HP/GL2 error; Memory shortage

The size of drawing data exceeds the processing capacity.

HP/GL2 error; invalid parameter

HP/GL2 error; physical coordinate check from logical coordinates