LEFT LUGGAGE PROCEDURE

The term Left Luggage refers to luggage left by a guest who checks out of
theHOTEL but wishes to take his luggage later. The left luggage room has
racks along the wall where the luggage is deposited. The procedure for
handling left luggage is:
1.

The Bell Captain confirms whether the guest has settled his hotel bill
with the front office cashier.
2.
The Bell Captain inspects the baggage and brings to the notice of the
guest a pre-existing damage (if any). He enters the description of the
baggage on the Baggage Tag and strings it to the baggage. The sticker
has a number with a counter foil with the same number.
3.
The Bell Captain enters these details in the Left Luggage Register. He
mentions any pre-damage comments in the remarks column. He also
mentions the expected date of delivery in the register.
4.
He tears off the counterfoil of the Baggage Tag and hands it over to the
guest.
5.
He instructs a Bell Boy to deposit the baggage in the left luggage room.
Learn more about bell boy and bell desk procedure here

RETURN OF BAGGAGE
1.
2.
3.
4.
5.
6.

When the guest comes to collect the luggage, the Bell Captain takes
the counterfoil from the guest.
The Bell Captain then cross-checks it with the Left Luggage Register.
The Bell Captain assigns a Bell Boy to bring the luggage from the left
luggage room to the bell desk for inspection.
The Bell Boy tallies the guest counterfoil number with the baggage tag
on the baggage and also confirms the description of the baggage
mentioned. He brings the baggage to the bell desk.
The Bell Captain inspects the baggage with the guest and reconfirms
the numbers on the tags.
The Bell Captain enters the date of delivery in the Left Luggage
Register and obtain the guests signature.

GUEST NAME ___________________________________________________

DATE _____________________ ROOM NO. ___________________________
BAGGAGE CHECK (Guest Copy)
No.1234
MANAGEMENT IS NOT RESPONSIBLE FOR GOODS LEFT OVER 30 DAYS
BAGGAGE CHECK HOTEL Copy)
No. 1234

Suitcase

Brief Case

Overcoat

Umbrella

Others _________________________

MANAGEMENT IS NOT RESPONSIBLE FOR GOODS LEFT OVER 30 DAYS.

GUEST NAME ___________________________________________________
DATE _____________________ ROOM NO. ___________________________

BAGGAGE TAG
Dat
e

Roo
m No

Gues
t
Nam
e

Bell
Captain
s Name

Baggag
e Tag
No

Descriptio
n of
Baggage

LEFT LUGGAGE REGISTER

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Tags:Baggage Tag, Bell Boy, Bell Captain, HotelReception, Left Luggage

Register, LeftLuggage

Expecte
d Date
of
Delivery

Actua
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