ASHESH SHAH

Address:
Date of Birth: 8th January 1987
Gurucharan bldg,

Flat- 301,

Gender: Male
Chintamani hall,
Panvel - 410206,

near

Phone: 9920838299
Dist- Raigad
E-mail: ashushah08@yahoo.com
___________________________________________________________________________
Areas of Expertise

Market Research

Competitor Research

- Reporting and Documentation -

Excel Reporting

Lead Management

- Excel Dashboard

- Escalation management

- Team Management

- Company Profiles

MIS Report

- Client management

Professional Experience

1.

Senior Analyst

April 2011 to Present

EClerx Services Pvt Ltd

Research and Analytics Responsibilities:

Leading & directing a team of 6 members

Generating daily/weekly/monthly MIS reports for supporting companys management
operations
Executed and handled various weekly MIS reports
Competitive landscape and Market Insight

Analyzing business issues and data challenges of client's organization and industry
Maintaining the database for team work
Preparing SWOT Analysis for Large Enterprises, SMBs and so on
Imparting & Training on Business Process and Standard Operating Procedures to new
recruits
Formulating standard Operating procedures, check list to ensure Quality
Expertise in research tools like Hoovers, IDC, Jigsaw, LinkedIn, Xing, Zoom Info, Manta,
Factiva and Bloomberg
Expert in Competitor research tools like Google, Hoovers, One Source,
Assists in the facilitation of team and client meetings
Conducting process training and refresher training sessions for team members
Analyzing the open work orders and distribution of work orders to team
Handling end-to-end Lead management in Sales Force
Building Queries in Sales Force, pulling reports using various templates and preparing
dashboards using
various Excel Formulas like Vlookup, Pivot table and other advanced functions
Drafting various SFDC reports on a real time basis

2.

Technical Support Executive

11 th July 2008

th

to14 Apr 2011

Reliance Communications
Responsibilities:

Managing a team of Netconnect Process

Interacting with the Team Leader and Manager meeting the requirements
Assigning daily work to the team thus ensuring proper resource utilization
Coordinating with the Development team to solve technical issues
Providing end-to-end Technical solutions to the customers
Expert in solving technical queries related to netconnect datacard
Expert in remote desktop sharing using tools like Teamviewer, ShowMyPc
Expert in handling Technical problems related to Hardware and Software
Preparing individual performance reports on daily basis
To ensure that all complaints meets SLA Compliance
Conducting trainings for new joiners
Periodic performance review and feedback

Career Objective

To join a progressive organization where my potential leadership skills can be

utilized for improving the operational performance and in contributing
substantially towards the growth of the organization.

Achievements

Awarded Spot Reward at eClerx Services Ltd

6 times honored with monthly awards in Reliance Communication
Awarded Best Employee of the Quarter Award at Reliance Communications
Awarded 6 times with A Grade Performance Incentive

Technical Skills

Well versed with Windows 98/2000/XP/Vista, Team Viewer, ShowMyPc

Skilled in SQL, MS Office (Word, Excel & PowerPoint) and Internet Applications
Digital Marketing

Academic Excellence Summary

2013 Master of Business Administration (Information Technology) from SMU University

with 67%
2008 Bachelor of Science (IT) from Pillais College of Arts Science & Commerce, Mumbai
University with 64%
2004 XII from M.P A.S.C, Maharashtra State Board, Mumbai
2002 X from Mahatma School of Academics and Sports, Maharashtra State Board with
62%

OTHER PROFICIENCY:
Having a Typing Speed of 30 words per minute.

Language Known

English
Hindi
Marathi
Gujarati

Strengths
Hardworking
Good Communication skills
Ability to grasp quickly
Punctual

References

I hereby declare that all the information given above is true and clear to my
knowledge and if found wrong or any stage can result in cancellation of my
application for the same post.

Place: Mumbai
Date:

(ASHESH SHAH)