Store24 (A): Managing Employee Retention

Harvard Business School Case 602-096

Store24 (B): Service Quality and Employee Skills
Harvard Business School Case 602-098
Courseware 9-608-713
This courseware was prepared solely as the basis for class discussion. Cases are not intended to
serve as endorsements, sources of primary data, or illustrations of effective or ineffective management.
Copyright 2008 President and Fellows of Harvard College. No part of this product may be
reproduced, stored in a retrieval system, used in a spreadsheet or transmitted in any form or by any
meanselectronic, mechanical, photocopying, recording or otherwisewithout the permission of
Harvard Business School.

Wall #
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60

Sales
0.52
0.68
0.70
0.59
0.22
0.78
0.54
0.56
0.63
0.31
0.44
0.10
0.39
0.45
0.13
0.70
0.27
0.83
0.71
0.70
0.69
0.21
0.57
0.65
0.73
0.96
0.06
0.56
0.86
0.46
0.82
0.51
0.45
0.58
0.81
0.01
0.17
0.05
0.47
0.40
0.04
0.67
0.83

Profit
Revenue
0.20
0.00
0.56
0.05
0.39
0.73
0.98
0.85
0.51
0.92
0.13
0.99
0.54
0.96
0.20
0.29
0.05
0.90
0.75
0.94
0.73
0.72
0.43
0.85
0.14
0.43
0.16
0.92
0.98
0.08
0.15
0.06
0.14
0.86
0.58
0.07
0.89
0.51
0.34
0.75
0.68
0.10
0.93
0.51
0.33
0.90
0.73
0.13
0.15
0.12
0.56
0.16
0.66
0.30
0.68
0.29
0.16
0.85
0.40
0.83
0.64
0.25
0.71
1.00
0.40
0.82
0.81
0.13
0.72
0.77
0.89
0.63
0.15
0.03
0.78
0.41
0.48
0.89
0.79
0.99
0.09
0.57
0.59
0.91
0.47
0.28

61
62
63
64
65
66
67
68
69
70
71
72
73
74
75

0.12
0.82
0.18
0.36
0.23
0.66
0.94
0.93
0.13
0.92
0.98
0.98
0.21
0.58
0.37

0.77
0.31
0.11
0.05
0.64
0.71
0.91
0.82
0.03
0.07
0.44
0.11
0.49
0.70
0.19

0.79
0.19
0.49
0.89
0.71
0.84
0.69
0.20
0.37
0.23
0.82
0.10
0.79
0.44
0.27