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Dealer Satisfaction

Survey Scale:
North America
2010
2011
2012
2013
2014

1
0
1
1
2

0
0
1
2
3

2
2
1
6
5

14
14
8
12
15

22
20
34
34
44

5 Sample
Size
11
50
14
50
15
60
45
100
56
125

0
0
0
0
1

0
0
0
1
1

0
0
1
1
2

2
2
4
3
4

6
6
11
12
22

2
2
14
33
60

10
10
30
50
90

2010
2011
2012
2013
2014

0
0
0
0
0

0
0
0
0
0

1
1
1
1
1

3
2
2
2
4

7
8
15
21
17

4
4
7
6
8

15
15
25
30
30

2010
2011
2012
2013
2014

0
0
0
0
0

0
0
0
0
0

1
1
1
0
1

2
1
1
2
2

2
3
3
5
7

0
0
1
3
2

5
5
6
10
12

2012
2013
2014

0
0
0

0
0
0

0
1
1

1
4
5

0
2
8

0
0
2

1
7
16

South America
2010
2011
2012
2013
2014
Europe

Pacific Rim

China

End-User Satisfaction
North America
2010
2011
2012
2013
2014

0
1
1
1
0
0

1
3
2
2
2
2

2
6
4
5
4
3

3
15
18
17
15
15

4
37
35
34
33
31

Sample
5 Size
38
100
40
100
41
100
46
100
49
100

South America
2010
2011
2012
2013
2014

1
1
0
0
0

2
3
2
2
2

5
6
6
5
5

18
17
19
20
19

36
36
37
37
37

38
37
36
36
37

100
100
100
100
100

2010
2011
2012
2013
2014

1
1
1
1
0

2
2
1
1
1

4
5
4
3
2

21
21
26
17
19

36
34
37
41
45

36
37
31
37
33

100
100
100
100
100

2010
2011
2012
2013
2014

2
1
1
0
0

3
2
2
2
1

5
7
5
4
3

15
15
16
17
19

41
41
40
40
42

34
34
36
37
35

100
100
100
100
100

2012
2013
2014

0
1
0

3
2
1

3
2
1

6
4
3

28
30
31

10
11
14

50
50
50

Europe

Pacific Rim

China

2014 Customer Survey


Region
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

Quality
4
4
4
5
5
5
5
5
4
4
4
5
5
4
5
5
5
5
4
4
4
4
5
5
5
5
5
4
5
5
5
4
4
5
5
5
5
5
4
5
5
5
5
3
5
5

Ease of Use Price


1
4
5
4
4
5
4
5
4
5
5
5
4
5
4
5
4
4
5
4
4
3
5
3
4
5
5
4
4
1
4
5
4
3
5
4
5
5
3
4
4
5
4
4
4
5

Service
3
4
4
4
5
3
4
4
4
4
1
4
3
4
3
2
2
2
4
5
2
3
2
4
4
2
5
5
4
5
3
1
3
4
2
4
4
4
3
4
3
1
5
3
2
4

4
5
3
4
4
5
2
5
5
5
4
4
3
4
5
5
5
5
4
4
4
4
5
3
5
5
3
4
4
5
5
4
5
4
4
4
4
5
5
3
4
5
4
4
4
5

NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA

5
5
5
5
5
5
5
5
4
5
5
5
4
5
4
5
5
5
5
4
4
5
5
5
5
5
5
5
5
5
4
3
5
4
3
1
4
5
4
5
5
4
5
5
5
5
4
5
4

5
4
4
4
4
4
5
4
3
4
5
5
4
4
5
5
5
4
4
4
4
4
4
4
5
4
4
3
4
4
5
5
5
4
2
4
5
5
5
5
5
2
4
4
5
5
5
5
4

3
4
4
4
1
5
3
4
5
4
5
4
4
5
5
5
3
4
5
5
4
4
3
5
4
4
5
4
5
1
3
2
4
3
4
3
3
4
5
4
4
4
5
5
4
5
5
4
5

4
4
4
5
4
5
4
5
5
4
5
5
4
5
4
4
5
4
2
5
5
4
5
4
5
4
2
5
5
5
5
5
4
5
5
4
5
4
5
5
4
5
4
4
3
5
3
5
5

NA
NA
NA
NA
NA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA
SA

5
4
5
4
4
5
5
5
4
5
4
5
4
4
4
5
3
5
5
4
4
1
5
4
4
5
4
4
3
5
4
4
4
4
4
5
4
5
5
4
4
5
5
5
3
4
4
5
4

5
5
5
5
5
4
4
4
2
4
5
4
5
4
4
4
3
4
4
4
4
5
4
4
4
4
4
4
3
4
4
5
1
5
4
4
4
5
5
4
4
4
4
4
4
3
4
4
3

3
2
5
4
5
3
2
5
4
4
2
4
3
4
2
3
5
3
2
3
3
3
2
4
5
2
5
4
4
4
4
5
4
4
4
3
4
4
4
2
4
4
4
1
4
5
2
3
4

4
4
4
3
4
5
4
5
5
5
5
4
5
3
4
4
5
4
5
4
5
4
4
4
5
4
5
3
5
4
1
5
5
4
5
4
5
3
4
4
5
5
4
4
5
4
3
3
5

SA
SA
SA
SA
SA
SA
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Eur
Pac
Pac
Pac
Pac
Pac
Pac
Pac
Pac
Pac
Pac
China
China
China

5
5
5
3
4
4
4
4
3
3
4
5
5
4
3
3
4
5
5
5
3
4
4
5
4
3
4
5
5
4
4
5
2
5
4
5
5
5
4
4
5
4
5
4
3
5
5
5
4

3
4
4
4
4
3
5
4
4
4
4
5
5
5
4
5
4
4
3
5
4
5
5
4
5
5
4
5
3
5
3
4
4
4
5
4
4
5
4
3
4
4
5
2
4
4
5
5
4

5
4
4
3
1
4
5
4
5
1
5
5
5
5
4
3
5
5
4
4
4
4
4
4
4
3
4
3
4
2
4
3
4
5
4
1
4
5
4
4
5
4
4
3
4
4
4
4
3

5
4
4
4
4
3
3
2
4
3
5
5
1
4
4
3
4
5
4
5
4
5
4
5
4
4
2
4
5
4
4
3
4
4
3
5
5
5
4
4
4
4
5
3
4
5
4
3
3

China
China
China
China
China
China
China

4
4
4
4
3
3
2

4
4
4
4
4
4
3

3
3
3
3
3
2
2

3
2
3
2
3
2
1

Complaints
Month
World NA SA Eur Pac
Jan-10
169 102
12
52
Feb-10
187 115
13
55
Mar-10
210 128
15
61
Apr-10
226 136
16
67
May-10
232 137
17
73
Jun-10
261 151
19
82
Jul-10
245 140
18
80
Aug-10
223 128
16
76
Sep-10
195 103
15
73
Oct-10
174
96
14
62
Nov-10
154
84
11
59
Dec-10
163
99
9
54
Jan-11
195 123
10
59
Feb-11
221 141
13
62
Mar-11
240 152
16
66
Apr-11
264 163
20
70
May-11
283 178
22
75
Jun-11
296 170
28
86
Jul-11
269 153
25
81
Aug-11
256 146
23
79
Sep-11
231 131
20
73
Oct-11
214 125
16
68
Nov-11
201 118
13
66
Dec-11
171
96
11
61
Jan-12
200 112
15
66
Feb-12
216 117
18
71
Mar-12
234 126
20
76
Apr-12
253 138
23
79
May-12
282 152
26
85
Jun-12
305 163
30
91
Jul-12
296 156
28
89
Aug-12
279 148
26
86
Sep-12
266 143
24
82
Oct-12
243 131
21
76
Nov-12
232 128
18
73
Dec-12
203 107
15
70
Jan-13
216 110
19
74
Feb-13
239 123
23
79
Mar-13
266 138
26
83
Apr-13
284 150
30
88
May-13
315 169
33
91
Jun-13
340 181
37
95
Jul-13
319 169
34
92
Aug-13
304 160
32
90
Sep-13
277 141
29
87
Oct-13
250 123
26
83
Nov-13
228 112
24
77
Dec-13
213 105
23
74
Jan-14
240 121
26
80
Feb-14
251 126
28
82
Mar-14
281 148
31
85
Apr-14
298 155
35
89
May-14
322 168
39
95
Jun-14
350 183
43
98
Jul-14
330 170
41
95
Aug-14
311 158
38
93
Sep-14
289 149
33
89
Oct-14
265 136
30
85
Nov-14
239 121
26
80
Dec-14
219 108
23
76

China
3
4
6
7
5
9
7
3
4
2
0
1
3
5
6
11
8
12
10
8
7
5
4
3
4
6
9
11
14
15
18
15
13
12
10
7
8
10
13
11
15
19
17
15
14
12
10
7
8
10
12
13
12
15
14
13
11
8
7
7

3
4
3
2
5
6
5
4
4
3
3
4
5
4
6
5
7
8
7
7
6
6
5
4
5
5
5
6
8
11
10
9
7
6
5
5

A
B
C
D
E
F
G
1 Mower Unit Sales
2
3 Month
NA
SA Europe Pacific China World
4
Jan-10 6000 200
720
100
0 7020
5
Feb-10 7950 220
990
120
0 9280
6
Mar-10 8100 250
1320
110
0 9780
7
Apr-10 9050 280
1650
120
0 11100
8
May-10 9900 310
1590
130
0 11930
9
Jun-10 10200 300
1620
120
0 12240
10
Jul-10 8730 280
1590
140
0 10740
11
Aug-10 8140 250
1560
130
0 10080
12
Sep-10 6480 230
1590
130
0 8430
13
Oct-10 5990 220
1320
120
0 7650
14
Nov-10 5320 210
990
130
0 6650
15
Dec-10 4640 180
660
140
0 5620
16
Jan-11 5980 210
690
140
0 7020
17
Feb-11 7620 240
1020
150
0 9030
18
Mar-11 8370 250
1290
140
0 10050
19
Apr-11 8830 290
1620
150
0 10890
20
May-11 9310 330
1650
130
0 11420
21
Jun-11 10230 310
1590
140
0 12270
22
Jul-11 8720 290
1560
150
0 10720
23
Aug-11 7710 270
1530
140
0 9650
24
Sep-11 6320 250
1590
150
0 8310
25
Oct-11 5840 250
1260
160
0 7510
26
Nov-11 4960 240
900
150
0 6250
27
Dec-11 4350 210
660
150
0 5370
28
Jan-12 6020 220
570
160
0 6970
29
Feb-12 7920 250
840
150
0 9160
30
Mar-12 8430 270
1110
160
0 9970
31
Apr-12 9040 310
1500
170
0 11020
32
May-12 9820 360
1440
160
0 11780
33
Jun-12 10370 330
1410
170
0 12280
34
Jul-12 9050 310
1440
160
0 10960
35
Aug-12 7620 300
1410
170
0 9500
36
Sep-12 6420 280
1350
180
0 8230
37
Oct-12 5890 270
1080
180
0 7420
38
Nov-12 5340 260
840
190
0 6630
39
Dec-12 4430 230
510
180
0 5350
40
Jan-13 6100 250
480
200
0 7030
41
Feb-13 8010 270
750
190
0 9220
42
Mar-13 8430 280
1140
200
0 10050
43
Apr-13 9110 320
1410
210
0 11050
44
May-13 9730 380
1340
190
0 11640
45
Jun-13 10120 360
1360
200
0 12040
46
Jul-13 9080 320
1410
200
0 11010
47
Aug-13 7820 310
1490
210
0 9830
48
Sep-13 6540 300
1310
220
0 8370
49
Oct-13 6010 290
980
210
0 7490
50
Nov-13 5270 270
770
220
0 6530
51
Dec-13 5380 260
430
230
0 6300
52
Jan-14 6210 270
400
200
0 7080
53
Feb-14 8030 280
750
190
0 9250
54
Mar-14 8540 300
970
210
0 10020
55
Apr-14 9120 340
1310
220
5 10995
56
May-14 9570 390
1260
200
16 11436
57
Jun-14 10230 380
1240
210
22 12082
58
Jul-14 9580 350
1300
230
26 11486
59
Aug-14 7680 340
1250
220
14 9504
60
Sep-14 6870 320
1210
220
15 8635
61
Oct-14 5930 310
970
230
11 7451
62
Nov-14 5260 300
650
240
3 6453
63
Dec-14 4830 290
300
230
1 5651

Tractor Unit Sales


Month
NA
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
Dec-12
Jan-13
Feb-13
Mar-13
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Sep-13
Oct-13
Nov-13
Dec-13
Jan-14
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14

SA
570
611
630
684
650
600
512
500
478
455
407
360
571
650
740
840
830
760
681
670
640
620
570
533
620
792
890
960
1040
1032
1006
910
803
730
699
647
730
930
1160
1510
1650
1490
1460
1390
1360
1340
1240
1103
1250
1550
1820
2010
2230
2490
2440
2334
2190
2080
2050
2004

Eur
250
270
260
270
280
270
264
280
290
280
290
280
320
350
390
440
470
490
481
460
460
440
436
420
510
590
610
600
620
640
590
600
670
630
710
570
650
680
724
730
760
800
840
830
820
810
827
750
780
805
830
890
930
980
1002
970
960
930
920
902

Pac
560
600
680
650
580
590
760
645
650
670
888
850
620
760
742
780
690
721
680
711
695
650
680
657
610
680
730
820
810
807
760
720
660
630
603
570
500
590
620
730
740
720
670
610
599
560
550
520
480
523
560
570
590
600
580
570
550
530
517
490

China
212
230
240
263
269
280
290
270
263
258
240
230
250
275
270
280
290
300
312
305
290
260
250
240
250
250
260
270
290
310
340
320
313
290
280
260
287
290
300
310
330
340
350
341
330
320
300
290
200
210
220
230
253
270
280
250
230
220
190
190

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
10
12
20
22
20
24
20
31
30
37
32
33
35
50
63
68
70
82
80
90
100
102
110
114
111
121
123
120
130
136
134
132
137
130
139
131

World
1592
1711
1810
1867
1779
1740
1826
1695
1681
1663
1825
1720
1761
2035
2142
2340
2280
2271
2154
2146
2085
1970
1936
1850
2000
2324
2510
2672
2780
2813
2716
2581
2476
2317
2324
2080
2202
2540
2867
3348
3550
3432
3400
3261
3209
3132
3027
2777
2821
3209
3553
3820
4133
4476
4436
4256
4067
3890
3816
3717

Industry Mower Total Sales


Month
NA
SA
Eur
Pac
Jan-10
60000
571
13091
Feb-10
77184
611
17679
Mar-10
77885
658
22759
Apr-10
86190
778
27966
May-10
96117
886
27895
Jun-10
97143
882
30566
Jul-10
84757
848
29444
Aug-10
79804
735
28364
Sep-10
64800
657
28393
Oct-10
59307
595
24444
Nov-10
52157
553
18000
Dec-10
45049
462
12453
Jan-11
58627
553
12778
Feb-11
76200
615
18214
Mar-11
82871
658
23889
Apr-11
84904
784
29455
May-11
93100
846
29464
Jun-11
93000
838
27414
Jul-11
83048
763
27368
Aug-11
74854
694
27321
Sep-11
60769
625
29444
Oct-11
55619
610
23774
Nov-11
48155
571
17308
Dec-11
42647
512
12941
Jan-12
57885
537
10962
Feb-12
77647
595
15273
Mar-12
81845
659
20556
Apr-12
86095
756
26786
May-12
91776
878
24828
Jun-12 100680
825
24737
Jul-12
86190
756
24828
Aug-12
71887
714
25179
Sep-12
60000
651
24545
Oct-12
55566
643
19286
Nov-12
50857
619
15273
Dec-12
42596
548
9107
Jan-13
58095
581
8571
Feb-13
75566
614
13158
Mar-13
80286
622
19655
Apr-13
85140
727
25179
May-13
90093
826
23103
Jun-13
95472
783
24286
Jul-13
87308
681
24737
Aug-13
74476
646
26607
Sep-13
61698
625
22982
Oct-13
57238
617
16897
Nov-13
50673
587
13750
Dec-13
51238
591
7818
Jan-14
59712
563
7547
Feb-14
77961
571
13889
Mar-14
83725
625
18302
Apr-14
90297
723
25192
May-14
91143
848
24706
Jun-14
99320
792
25306
Jul-14
93922
745
27083
Aug-14
73143
739
26042
Sep-14
66699
667
26304
Oct-14
56476
660
22558
Nov-14
51068
625
14773
Dec-14
46893
608
6977

1045
1111
1068
1237
1313
1176
1359
1238
1215
1154
1262
1386
1443
1515
1373
1442
1215
1333
1415
1296
1402
1468
1351
1389
1509
1402
1524
1574
1468
1560
1441
1545
1667
1698
1810
1731
1887
1845
1923
1981
1810
1942
1961
2000
2075
2019
2095
2150
1852
1743
1892
2037
1887
1944
2170
2037
2018
2072
2182
2035

World
74662
96585
102369
116171
126210
129768
116409
110141
95065
85500
71972
59349
73401
96545
108791
116584
124625
122585
112594
104164
92241
81470
67386
57489
70892
94917
104583
115211
118949
127801
113216
99325
86863
77193
68558
53982
69135
91182
102486
113027
115832
122482
114686
103729
87381
76771
67105
61797
69673
94165
104544
118250
118583
127363
123919
101961
95688
81766
68648
56510

Industry Tractor Total Sales


Month NA
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-12
Apr-12
May-12
Jun-12
Jul-12
Aug-12
Sep-12
Oct-12
Nov-12
Dec-12
Jan-13
Feb-13
Mar-13
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Sep-13
Oct-13
Nov-13
Dec-13
Jan-14
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14

SA
8143
8592
8630
8947
8442
7500
6145
5882
5595
5233
4494
3913
5938
6633
7327
8077
7830
7103
6239
6036
5664
5345
4831
4454
5299
6529
7120
7619
8387
8110
7752
6894
6015
5368
4964
4444
5000
6284
7785
9934
10645
9491
9182
8528
8293
8221
7470
6509
7267
8807
10168
11044
12120
13459
13048
12275
11347
10667
10459
10082

Eur
984
1051
1016
1027
1057
1019
977
1057
1086
1045
1078
1029
1172
1273
1423
1612
1728
1815
1776
1685
1679
1618
1564
1522
1835
2115
2202
2151
2214
2278
2100
2128
2367
2211
2483
1986
2257
2353
2457
2517
2612
2749
2887
2833
2789
2765
2746
2534
2635
2703
2795
2997
3131
3311
3390
3277
3232
3131
3087
3030

Pac
5091
5310
6071
5856
5273
5315
7170
5926
6075
6321
8381
7944
5688
7037
6981
7500
6571
6990
6667
6762
6635
6311
6476
6250
5922
6667
7228
8200
7941
7921
7677
7200
6735
6495
6061
5816
5051
6082
6327
7604
7789
7347
6979
6489
6316
5833
5789
5591
5106
5474
6022
6064
6344
6593
6304
6064
5789
5699
5604
5444

China
987
1090
1127
1209
1221
1327
1324
1268
1209
1168
1127
1085
1185
1286
1286
1346
1388
1449
1490
1449
1394
1256
1214
1171
1208
1214
1256
1311
1415
1520
1675
1584
1527
1422
1366
1262
1373
1436
1478
1512
1642
1667
1733
1700
1642
1576
1493
1450
1010
1045
1106
1150
1244
1357
1421
1263
1173
1128
974
979

278
283
285
288
286
287
289
290
293
295
298
301
306
302
303
307
309
312
315
318
321
315
318
320
333
313
606
571
556
526
513
769
750
732
714
698
714
1063
1264
1333
1556
1739
1702
1915
2083
2128
2292
2245
2292
2449
2400
2353
2600
2653
2600
2549
2453
2517
2541
2453

World
15483
16325
17129
17327
16278
15448
15905
14422
14258
14061
15378
14272
14289
16530
17320
18842
17826
17669
16487
16250
15692
14844
14402
13716
14597
16836
18412
19852
20513
20355
19716
18575
17394
16226
15587
14207
14394
17218
19310
22901
24244
22993
22483
21465
21123
20523
19789
18329
18311
20477
22489
23607
25439
27374
26764
25428
23995
23142
22666
21989

Unit Production Costs


Month Tractor Mower
Jan-10
$1,750
$50
Feb-10
$1,755
$50
Mar-10
$1,763
$51
Apr-10
$1,770
$51
May-10
$1,778
$51
Jun-10
$1,785
$51
Jul-10
$1,792
$51
Aug-10
$1,795
$51
Sep-10
$1,801
$52
Oct-10
$1,804
$52
Nov-10
$1,810
$52
Dec-10
$1,813
$52
Jan-11
$1,835
$55
Feb-11
$1,841
$55
Mar-11
$1,848
$55
Apr-11
$1,854
$55
May-11
$1,860
$56
Jun-11
$1,866
$56
Jul-11
$1,872
$56
Aug-11
$1,878
$56
Sep-11
$1,885
$56
Oct-11
$1,892
$57
Nov-11
$1,897
$57
Dec-11
$1,903
$57
Jan-12
$1,925
$59
Feb-12
$1,931
$59
Mar-12
$1,938
$59
Apr-12
$1,944
$59
May-12
$1,950
$59
Jun-12
$1,956
$60
Jul-12
$1,963
$60
Aug-12
$1,969
$60
Sep-12
$1,976
$60
Oct-12
$1,983
$60
Nov-12
$1,990
$61
Dec-12
$1,996
$61
Jan-13
$1,940
$59
Feb-13
$1,946
$59
Mar-13
$1,952
$59
Apr-13
$1,958
$59
May-13
$1,964
$60
Jun-13
$1,970
$60
Jul-13
$1,976
$60
Aug-13
$1,983
$60
Sep-13
$1,990
$60
Oct-13
$1,996
$60

Nov-13
Dec-13
Jan-14
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14

$2,012
$2,008
$2,073
$2,077
$2,081
$2,086
$2,092
$2,098
$2,104
$2,110
$2,116
$2,122
$2,129
$2,135

$61
$61
$63
$63
$63
$63
$63
$63
$64
$64
$64
$64
$64
$64

Operating and Interest Expenses


Month Administrative Depreciation Interest
Jan-10
$633,073
$140,467
$7,244
Feb-10
$607,904
$165,636
$7,679
Mar-10
$630,687
$142,853
$6,887
Apr-10
$613,401
$160,139
$6,917
May-10
$607,664
$165,876
$8,316
Jun-10
$632,967
$140,573
$7,428
Jul-10
$609,604
$163,936
$8,737
Aug-10
$607,749
$165,791
$7,054
Sep-10
$603,367
$170,173
$8,862
Oct-10
$629,083
$144,457
$8,488
Nov-10
$611,995
$161,545
$7,049
Dec-10
$625,712
$147,828
$8,807
Jan-11
$656,123
$175,447
$7,430
Feb-11
$652,679
$178,891
$6,791
Mar-11
$655,521
$176,049
$8,013
Apr-11
$676,581
$154,989
$8,979
May-11
$676,581
$154,989
$7,484
Jun-11
$656,440
$175,130
$7,858
Jul-11
$661,969
$169,601
$7,424
Aug-11
$677,212
$154,358
$6,848
Sep-11
$653,545
$178,025
$6,751
Oct-11
$657,388
$174,182
$8,160
Nov-11
$672,475
$159,095
$7,898
Dec-11
$656,325
$175,245
$8,953
Jan-12
$723,594
$226,526
$9,443
Feb-12
$759,042
$191,078
$8,464
Mar-12
$749,187
$200,933
$10,264
Apr-12
$751,499
$198,621
$8,547
May-12
$741,452
$208,668
$8,578
Jun-12
$729,122
$220,998
$9,519
Jul-12
$734,783
$215,337
$9,343
Aug-12
$748,208
$201,912
$8,448
Sep-12
$738,186
$211,934
$9,957
Oct-12
$759,403
$190,717
$9,738
Nov-12
$726,183
$223,937
$9,785
Dec-12
$757,037
$193,083
$8,191
Jan-13
$672,232
$179,138
$9,914
Feb-13
$665,023
$186,347
$9,954
Mar-13
$667,657
$183,713
$10,859
Apr-13
$654,198
$197,172
$9,730
May-13
$659,435
$191,935
$10,430
Jun-13
$661,190
$190,180
$10,222
Jul-13
$647,321
$204,049
$10,102
Aug-13
$666,743
$184,627
$10,610
Sep-13
$678,705
$172,665
$9,374
Oct-13
$658,990
$192,380
$10,830

Nov-13
Dec-13
Jan-14
Feb-14
Mar-14
Apr-14
May-14
Jun-14
Jul-14
Aug-14
Sep-14
Oct-14
Nov-14
Dec-14

$656,221
$676,934
$641,571
$634,973
$662,054
$654,962
$645,579
$658,112
$637,711
$638,317
$651,996
$630,766
$645,095
$637,807

$195,149
$174,436
$210,589
$217,187
$190,106
$197,198
$206,581
$194,048
$214,449
$213,843
$200,164
$221,394
$207,065
$214,353

$9,017
$10,423
$9,985
$9,766
$11,148
$9,339
$9,468
$10,324
$9,737
$9,290
$9,213
$10,143
$10,383
$9,059

On-Time Delivery
Month
Number of deliveries Number On Time Percent
Jan-10
1086
1069
98.4%
Feb-10
1101
1080
98.1%
Mar-10
1116
1089
97.6%
Apr-10
1216
1199
98.6%
May-10
1183
1168
98.7%
Jun-10
1176
1160
98.6%
Jul-10
1198
1181
98.6%
Aug-10
1205
1189
98.7%
Sep-10
1223
1210
98.9%
Oct-10
1209
1194
98.8%
Nov-10
1198
1180
98.5%
Dec-10
1243
1223
98.4%
Jan-11
1220
1201
98.4%
Feb-11
1241
1224
98.6%
Mar-11
1237
1217
98.4%
Apr-11
1258
1242
98.7%
May-11
1262
1246
98.7%
Jun-11
1227
1212
98.8%
Jul-11
1243
1227
98.7%
Aug-11
1281
1264
98.7%
Sep-11
1272
1254
98.6%
Oct-11
1295
1278
98.7%
Nov-11
1298
1281
98.7%
Dec-11
1318
1296
98.3%
Jan-12
1281
1264
98.7%
Feb-12
1320
1304
98.8%
Mar-12
1352
1334
98.7%
Apr-12
1336
1320
98.8%
May-12
1291
1276
98.8%
Jun-12
1342
1326
98.8%
Jul-12
1352
1337
98.9%
Aug-12
1377
1360
98.8%
Sep-12
1385
1368
98.8%
Oct-12
1356
1338
98.7%
Nov-12
1362
1346
98.8%
Dec-12
1349
1333
98.8%
Jan-13
1386
1371
98.9%
Feb-13
1358
1342
98.8%
Mar-13
1371
1356
98.9%
Apr-13
1362
1348
99.0%
May-13
1350
1338
99.1%
Jun-13
1381
1366
98.9%
Jul-13
1392
1378
99.0%
Aug-13
1371
1359
99.1%
Sep-13
1402
1387
98.9%
Oct-13
1384
1370
99.0%
Nov-13
1399
1377
98.4%
Dec-13
1369
1357
99.1%
Jan-14
1401
1390
99.2%
Feb-14
1388
1376
99.1%
Mar-14
1395
1385
99.3%
Apr-14
1412
1401
99.2%
May-14
1403
1392
99.2%
Jun-14
1415
1402
99.1%
Jul-14
1426
1415
99.2%
Aug-14
1431
1420
99.2%
Sep-14
1445
1426
98.7%
Oct-14
1425
1414
99.2%
Nov-14
1413
1403
99.3%
Dec-14
1456
1427
98.0%

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16

A
B
Defects After Delivery

Defects per million items received from suppliers


Month
2010
2011
2012
2013
January
812
828
824
682
February
810
832
836
695
March
813
847
818
692
April
823
839
825
686
May
832
832
804
673
June
848
840
812
681
July
837
849
806
696
August
831
857
798
688
September
827
839
804
671
October
838
842
713
645
November
826
828
705
617
December
819
816
686
603

2014
571
575
547
542
532
496
472
460
441
445
438
436

Time to Pay Suppliers


Month
Working Days
Jan-10
8.32
Feb-10
8.28
Mar-10
8.29
Apr-10
8.32
May-10
8.36
Jun-10
8.35
Jul-10
8.34
Aug-10
8.32
Sep-10
8.36
Oct-10
8.33
Nov-10
8.32
Dec-10
8.29
Jan-11
7.89
Feb-11
7.65
Mar-11
7.58
Apr-11
7.53
May-11
7.48
Jun-11
7.45
Jul-11
7.36
Aug-11
7.35
Sep-11
7.32
Oct-11
7.3
Nov-11
7.27
Dec-11
7.25
Jan-12
7.22
Feb-12
7.21
Mar-12
7.22
Apr-12
7.29
May-12
7.25
Jun-12
7.23
Jul-12
7.28
Aug-12
7.25
Sep-12
7.24
Oct-12
7.26
Nov-12
7.21
Dec-12
7.23
Jan-13
7.24
Feb-13
7.19
Mar-13
7.21
Apr-13
7.23
May-13
7.22
Jun-13
7.19
Jul-13
7.17
Aug-13
7.15
Sep-13
7.16
Oct-13
7.16
Nov-13
7.15
Dec-13
7.14
Jan-14
7.12
Feb-14
7.11
Mar-14
7.11
Apr-14
7.11
May-14
7.11
Jun-14
7.12
Jul-14
7.08
Aug-14
7.09
Sep-14
7.09
Oct-14
7.04
Nov-14
7.06
Dec-14
7.08

Response times to customer service calls


Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014 Q3 2014 Q4 2014
4.36
4.33
3.71
4.44
2.75
3.45
1.67
2.55
5.42
4.73
2.52
4.07
3.24
1.95
2.58
2.30
5.50
1.63
2.69
5.11
4.35
2.77
3.47
1.04
2.79
4.21
3.47
3.49
5.58
1.83
3.12
1.59
5.55
6.89
5.12
4.69
2.89
3.72
1.00
3.11
3.65
0.92
1.00
6.36
5.09
4.59
5.40
4.05
8.02
5.27
3.44
8.26
2.33
1.17
3.90
3.38
4.00
0.90
6.04
1.91
1.69
1.46
4.49
1.26
3.34
3.85
2.53
8.93
3.88
1.90
2.06
0.90
4.92
5.00
2.39
6.85
3.39
2.95
4.49
2.31
3.55
3.52
3.26
5.69
5.14
4.69
3.57
2.71
3.52
5.20
4.68
3.05
0.98
3.34
3.41
1.65
1.25
5.13
3.59
5.91
2.34
3.59
3.31
3.58
2.18
5.29
1.07
1.00
2.80
4.03
2.79
2.96
4.35
1.00
2.86
1.82
3.06
2.39
2.09
3.78
2.46
2.18
4.44
3.74
2.40
1.63
4.28
2.87
2.07
4.55
4.87
6.11
1.59
2.40
4.47
0.90
2.90
2.13
6.76
4.78
3.05
4.44
1.94
4.87
2.58
5.24
2.84
4.13
1.50
4.96
3.90
3.11
5.50
4.08
1.25
7.17
5.58
4.41
3.32
0.90
2.47
4.04
3.43
5.70
3.11
3.40
2.20
3.52
4.24
5.09
2.98
1.00
1.08
3.15
3.52
3.18
1.88
7.66
4.65
3.40
3.63
4.87
2.31
0.90
4.25
4.65
2.66
2.04
1.86
3.97
1.00
1.35
5.08
0.90
4.99
4.37
1.90
3.85
5.90
1.62
4.40
2.01
3.76
2.47
6.07
2.81
1.09
1.87
1.64
1.34
3.12
3.20
1.00
1.76
4.60
1.03
6.40
8.05
2.12
5.83
1.00
5.58
3.52
2.31
3.68
4.91
4.32
3.94
1.19
4.92
4.14
1.99
3.92
5.06
3.61
2.47
3.79
2.63
4.13
3.97
4.13
3.26
4.02
3.89
5.86
3.27
2.43
1.00
3.34
4.26
2.63
6.88
0.90
2.86
2.34
3.51
3.28
1.70
4.47
1.71
2.24
3.83
2.53
2.41
3.24
2.30
4.18
6.39
0.90
1.79
4.14
2.47
3.25
5.35
4.73
6.57
3.87
2.70
2.65
4.02
5.20
2.33
2.65
4.18
2.46
3.61
3.21
2.03
5.28
3.67
2.36
8.82
3.84
0.90
3.85
3.62
4.33
4.73
3.64
3.35
2.43
3.38
2.20
4.12
4.64
1.05
5.62
5.50
1.54
4.38
4.57
1.40
2.65
2.67
0.90
6.51
0.90
2.87
2.99
2.49
3.42
4.16
6.40
0.90
3.69
2.11
4.19
2.67
3.97
0.90
3.21
2.87
1.73
2.86
3.03
4.33
1.26
3.51
3.55
7.45
3.52
3.12
1.90
1.95
6.16
5.95
5.93
3.49
2.23
1.86
2.09
2.70
6.40
2.05
5.52
3.03
5.35
2.41
1.03
1.76
1.00
8.21
4.96
7.46
5.11
2.98
2.95
2.64
3.63
2.52
4.85
4.84
6.46
0.90
7.42
4.49
5.34
3.99
5.57
2.88
5.61
1.01
3.79
1.62
3.74
2.59
4.82
0.95
3.63
4.56
2.48
1.10
5.63
1.34
3.18
3.05
3.87
5.67
2.71
4.50

Employee Satisfaction Results


Averages using a 5 point scale
Design &
Sales &
Quarter Production Sample size Manager Sample size Administration Sample size Total
1st Q-11
2.86
100
3.81
10
3.51
30
2nd Q-11
2.91
100
3.76
10
3.38
30
3rd Q-11
2.84
100
3.86
10
3.45
30
4th Q-11
2.83
100
3.48
10
3.61
30
1st Q-12
2.91
100
3.75
20
3.37
30
2nd Q-12
2.94
100
3.92
20
3.53
30
3rd Q-12
2.86
100
3.89
20
3.47
30
4th Q-12
2.83
100
3.58
20
3.66
30
1st Q-13
2.95
100
3.82
20
3.71
40
2nd Q-13
3.01
100
4.01
20
3.53
40
3rd Q-13
3.03
100
3.92
20
3.62
40
4th Q-13
2.96
100
3.84
20
3.48
40
1st Q-14
3.05
100
3.92
20
3.52
40
2nd Q-14
3.12
100
4.00
20
3.37
40
3rd Q-14
3.06
100
3.93
20
3.46
40
4th Q-14
3.02
100
3.70
20
3.59
40

3.07
3.07
3.04
3.04
3.11
3.19
3.12
3.10
3.25
3.27
3.29
3.20
3.28
3.29
3.27
3.25

Sample size
140
140
140
140
150
150
150
150
160
160
160
160
160
160
160
160

Engine Production Time


Sample
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Production Time (min)


65.1
62.3
60.4
58.7
58.1
56.9
57.0
56.5
55.1
54.3
53.7
53.2
52.8
52.5
52.1
51.8
51.5
51.3
50.9
50.5
50.2
50.0
49.7
49.5
49.3
49.4
49.1
49.0
48.8
48.5
48.3
48.2
48.1
47.9
47.7
47.6
47.4
47.1
46.9
46.8
46.7
46.6
46.5
46.5
46.2
46.3
46.0
45.8
45.7
45.6

Unit Tractor Transmission Costs


Current
Process A Process B
$242.00
$242.00
$292.00
$176.00
$275.00
$321.00
$286.00
$199.00
$314.00
$269.00
$219.00
$242.00
$327.00
$273.00
$278.00
$264.00
$265.00
$300.00
$296.00
$435.00
$301.00
$333.00
$285.00
$286.00
$242.00
$384.00
$315.00
$288.00
$387.00
$300.00
$314.00
$299.00
$304.00
$302.00
$145.00
$300.00
$335.00
$266.00
$351.00
$242.00
$216.00
$277.00
$281.00
$331.00
$284.00
$289.00
$247.00
$276.00
$259.00
$280.00
$312.00
$322.00
$267.00
$273.00
$209.00
$210.00
$281.00
$282.00
$391.00
$303.00
$304.00
$297.00
$306.00
$391.00
$346.00
$312.00
$236.00
$230.00
$287.00
$383.00
$332.00
$306.00
$299.00
$301.00
$312.00
$300.00
$277.00
$295.00
$278.00
$336.00
$288.00
$303.00
$217.00
$313.00
$315.00
$274.00
$286.00
$321.00
$339.00
$338.00

Blade Weight
Sample
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46

Weight
4.88
4.92
5.02
4.97
5.00
4.99
4.86
5.07
5.04
4.87
4.77
5.14
5.04
5.00
4.88
4.91
5.09
4.97
4.98
5.07
5.03
5.12
5.08
4.86
5.11
4.92
5.18
4.93
5.12
5.08
4.75
4.99
5.00
4.91
5.18
4.95
4.63
4.89
5.11
5.05
5.03
5.02
4.96
5.04
4.93
5.06

47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95

5.07
5.00
5.03
5.00
4.95
4.99
5.02
4.90
5.10
5.01
4.84
5.01
4.88
4.97
4.97
5.06
5.06
5.04
4.87
5.00
5.03
5.02
5.02
5.06
5.21
5.09
4.97
5.01
4.90
4.89
4.93
5.16
5.02
5.01
5.10
5.03
5.07
4.92
5.08
4.96
4.74
4.91
5.12
5.00
4.93
4.88
4.88
4.81
5.16

96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144

5.03
4.87
5.09
4.94
5.08
4.97
5.23
5.12
5.09
5.12
4.93
4.79
5.10
5.12
4.86
5.00
4.94
4.95
4.95
4.87
5.09
4.94
5.01
5.04
5.05
5.05
4.97
4.96
4.96
4.99
5.04
4.91
5.19
5.03
4.99
5.12
4.97
4.88
5.07
5.01
4.89
4.95
5.09
5.09
4.89
4.93
4.85
5.03
4.92

145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193

5.09
4.99
4.92
4.87
4.90
5.02
5.21
5.02
4.9
5
5.16
5.03
4.96
5.04
4.98
5.07
5.02
5.08
4.85
4.9
4.97
5.09
4.89
4.87
5.01
4.97
5.87
5.33
5.11
5.07
4.93
4.99
5.04
5.14
5.09
5.06
4.85
4.93
5.04
5.09
5.07
4.99
5.01
4.88
4.93
5.1
4.94
4.88
4.89

194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242

4.89
4.85
4.82
5.02
4.9
4.73
5.04
5.07
4.81
5.04
5.03
5.01
5.14
5.12
4.89
4.91
4.97
4.98
5.01
5.01
5.09
4.93
5.04
5.11
5.07
4.95
4.86
5.13
4.95
5.22
4.81
4.91
4.95
4.94
4.81
5.11
4.81
4.97
5.07
5.03
4.81
4.95
4.89
5.08
4.93
4.99
4.94
5.13
5.02

243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291

5.07
4.82
5.03
4.85
4.89
4.82
5.18
5.02
5.05
4.88
5.08
4.98
5.02
4.99
5.02
5.03
5.02
5.07
4.95
4.95
4.94
5.12
5.08
4.91
4.96
4.96
4.94
5.19
4.91
5.01
4.93
5.05
4.96
4.92
4.95
5.08
4.97
5.04
4.94
4.98
5.03
5.05
4.91
5.09
5.21
4.87
5.02
4.81
4.96

292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340

5.06
4.86
4.96
4.99
4.94
5.06
4.95
5.02
5.01
5.04
5.01
5.02
5.03
5.18
5.08
5.14
4.92
4.97
4.92
5.14
4.92
5.03
4.98
4.76
4.94
4.92
4.91
4.96
5.02
5.13
5.13
4.92
4.98
4.89
4.88
5.11
5.11
5.08
5.03
4.94
4.88
4.91
4.86
4.89
4.91
4.87
4.93
5.14
4.87

341
342
343
344
345
346
347
348
349
350

4.98
4.88
4.88
5.01
4.93
4.93
4.99
4.91
4.96
4.78

Mower Test Functional Performance


Sample
Observation
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45

1
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

2
Fail
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

3
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

4
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

5
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

6
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

7
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

8
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94

Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
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Fail
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Pass
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Pass
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95
96
97
98
99
100

Pass
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Pass
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Pass
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Pass
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Pass
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Pass
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Fail
Pass
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Pass
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Pass
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9
Pass
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10
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Fail
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11
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12
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13
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Fail
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14
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15
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16
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Fail
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17
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Fail
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18
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Pass
Fail
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19
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Fail
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Fail

20
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Fail
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Fail

21
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Fail
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22
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23
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Pass

24
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Fail
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Fail
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25
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26
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27
Pass
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28
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Pass
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Pass
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Fail
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Pass
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Fail
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Pass
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Pass
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Pass
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Fail
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Pass
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Pass
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Fail
Pass
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Fail
Pass
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Pass

Pass
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Pass
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Pass
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Pass
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Pass
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Pass
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Pass
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Pass
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Pass
Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass

Pass
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Pass
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Pass

Pass
Pass
Pass
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Pass
Fail

29
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Pass
Pass
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Pass

30
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Pass
Pass
Pass
Pass

Pass
Pass
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Pass
Pass
Pass
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Pass
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Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
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Pass
Pass

Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Pass
Fail
Pass
Pass
Pass
Pass
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Pass
Pass
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Pass
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Pass
Pass
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Pass
Pass
Pass

Employee Retention
YearsPLE YrsEducation College GPA
10
18
3.01
10
16
2.78
10
18
3.15
10
18
3.86
9.6
16
2.58
8.5
16
2.96
8.4
17
3.56
8.4
16
2.64
8.2
18
3.43
7.9
15
2.75
7.6
13
2.95
7.5
13
2.50
7.5
16
2.86
7.2
15
2.38
6.8
16
3.47
6.5
16
3.10
6.3
13
2.98
6.2
16
2.71
5.9
13
2.95
5.8
18
3.36
5.4
16
2.75
5.1
17
2.48
4.8
14
2.76
4.7
16
3.12
4.5
13
2.96
4.3
16
2.80
4
17
3.57
3.9
16
3.00
3.7
16
2.86
3.7
15
3.19
3.7
16
3.50
3.5
14
2.84
3.4
16
3.13
2.5
13
1.75
1.8
16
2.98
1.5
15
2.13
0.9
16
2.79
0.8
18
3.15
0.7
13
1.84
0.3
18
3.79

Age Gender College Grad Local


33
F
Y
Y
25
M
Y
Y
26
M
Y
N
24
F
Y
Y
25
F
Y
Y
23
M
Y
Y
35
M
Y
Y
23
M
Y
Y
32
F
Y
Y
34
M
N
Y
28
M
N
Y
23
M
N
Y
24
M
Y
Y
23
F
N
Y
27
F
Y
Y
26
M
Y
Y
21
M
N
Y
23
M
Y
N
20
F
N
Y
25
M
Y
Y
24
M
Y
N
32
M
Y
N
28
M
N
Y
25
F
Y
N
23
M
N
Y
25
M
Y
N
24
M
Y
Y
26
F
Y
N
23
M
Y
N
24
M
N
N
23
F
Y
N
21
M
N
Y
24
M
Y
N
22
M
N
N
25
M
Y
N
22
M
N
N
23
F
Y
Y
26
M
Y
N
22
F
N
N
24
F
Y
N

Unit Shipping Cost


Plant
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai
Kansas City
Auckland
Santiago
Singapore
Birmingham
Frankfurt
Mumbai

Customer Mowers Tractors


Toronto
$1.71
$2.03
Toronto
$1.34
$1.78
Toronto
$1.52
$1.87
Toronto
$1.67
$2.14
Toronto
$1.36
$1.79
Toronto
$1.86
$2.19
Toronto
$1.49
$2.13
Shanghai
$1.44
$1.78
Shanghai
$1.60
$2.15
Shanghai
$1.65
$2.32
Shanghai
$1.21
$1.47
Shanghai
$1.58
$2.13
Shanghai
$1.18
$1.63
Shanghai
$1.47
$2.03
Mexico City
$1.72
$2.09
Mexico City
$1.29
$1.79
Mexico City
$1.54
$2.04
Mexico City
$1.56
$2.22
Mexico City
$1.32
$1.76
Mexico City
$1.50
$2.07
Mexico City
$1.22
$1.58
Melbourne
$1.43
$1.70
Melbourne
$1.52
$2.06
Melbourne
$1.73
$2.28
Melbourne
$1.38
$1.63
Melbourne
$1.72
$2.34
Melbourne
$0.91
$1.17
Melbourne
$1.49
$1.80
London
$1.88
$2.68
London
$1.47
$1.77
London
$1.37
$1.64
London
$1.44
$1.82
London
$1.49
$1.86
London
$1.98
$2.60
London
$1.58
$2.14
Caracas
$1.50
$2.01
Caracas
$1.37
$1.86
Caracas
$1.59
$1.88
Caracas
$1.61
$2.08
Caracas
$1.54
$1.90
Caracas
$1.54
$1.98
Caracas
$1.00
$1.26
Atlanta
$1.73
$2.35
Atlanta
$1.02
$1.25
Atlanta
$1.42
$1.70
Atlanta
$1.57
$2.23

Kansas City
Auckland
Santiago

Atlanta
Atlanta
Atlanta

$1.31
$1.74
$1.31

$1.82
$2.26
$1.76

Fixed Costs of Capacity Increase or New Construction


Current Plants
Kansas City
Kansas City
Santiago
Santiago

Additional Capacity
10000
20000
5000
10000

Cost
$605,000.00
$985,000.00
$381,000.00
$680,000.00

Proposed Locations
Auckland
Auckland
Birmingham
Birmingham
Frankfurt
Frankfurt
Mumbai
Mumbai
Singapore
Singapore

Maximum capacity
15,000
20,000
15,000
20,000
15,000
20,000
15,000
25,000
15,000
20,000

Cost
$917,000.00
$1,136,000.00
$962,000.00
$1,180,000.00
$874,000.00
$1,093,000.00
$750,000.00
$959,000.00
$839,000.00
$1,058,000.00

Purchasing Survey
Delivery speed Price level Price flexibility Manufacturing image Overall service
4.1
0.6
6.9
4.7
2.4
1.8
3
6.3
6.6
2.5
3.4
5.2
5.7
6
4.3
2.7
1
7.1
5.9
1.8
6
0.9
9.6
7.8
3.4
1.9
3.3
7.9
4.8
2.6
4.6
2.4
9.5
6.6
3.5
1.3
4.2
6.2
5.1
2.8
5.5
1.6
9.4
4.7
3.5
4
3.5
6.5
6
3.7
2.4
1.6
8.8
4.8
2
3.9
2.2
9.1
4.6
3
2.8
1.4
8.1
3.8
2.1
3.7
1.5
8.6
5.7
2.7
4.7
1.3
9.9
6.7
3
3.4
2
9.7
4.7
2.7
3.2
4.1
5.7
5.1
3.6
4.9
1.8
7.7
4.3
3.4
5.3
1.4
9.7
6.1
3.3
4.7
1.3
9.9
6.7
3
3.3
0.9
8.6
4
2.1
3.4
0.4
8.3
2.5
1.2
3
4
9.1
7.1
3.5
2.4
1.5
6.7
4.8
1.9
5.1
1.4
8.7
4.8
3.3
4.6
2.1
7.9
5.8
3.4
2.4
1.5
6.6
4.8
1.9
5.2
1.3
9.7
6.1
3.2
3.5
2.8
9.9
3.5
3.1
4.1
3.7
5.9
5.5
3.9
3
3.2
6
5.3
3.1
2.8
3.8
8.9
6.9
3.3
5.2
2
9.3
5.9
3.7
3.4
3.7
6.4
5.7
3.5
2.4
1
7.7
3.4
1.7
1.8
3.3
7.5
4.5
2.5
3.6
4
5.8
5.8
3.7
4
0.9
9.1
5.4
2.4
0
2.1
6.9
5.4
1.1
2.4
2
6.4
4.5
2.1
1.9
3.4
7.6
4.6
2.6
5.9
0.9
9.6
7.8
3.4
4.9
2.3
9.3
4.5
3.6
5
1.3
8.6
4.7
3.1
2
2.6
6.5
3.7
2.4
5
2.5
9.4
4.6
3.7

3.1
3.4
5.8
5.4
3.7
2.6
4.5
2.8
3.8
2.9
4.9
5.4
4.3
2.3
3.1
5.1
4.1
3
1.1
3.7
4.2
1.6
5.3
2.3
3.6
5.6
3.6
5.2
3
4.2
3.8
3.3
1
4.5
5.5
3.4
1.6
2.3
2.6
2.5
2.4
2.1
2.9
4.3
3
4.8
3.1
1.9
4

1.9
3.9
0.2
2.1
0.7
4.8
4.1
2.4
0.8
2.6
4.4
2.5
1.8
4.5
1.9
1.9
1.1
3.8
2
1.4
2.5
4.5
1.7
3.7
5.4
2.2
2.2
1.3
2
2.4
0.8
2.6
1.9
1.6
1.8
4.6
2.8
3.7
3
3.1
2.9
3.5
1.2
2.5
2.8
1.7
4.2
2.7
0.5

10
5.6
8.8
8
8.2
8.2
6.3
6.7
8.7
7.7
7.4
9.6
7.6
8
9.9
9.2
9.3
5.5
7.2
9
9.2
6.4
8.5
8.3
5.9
8.2
9.9
9.1
6.6
9.4
8.3
9.7
7.1
8.7
8.7
5.5
6.1
7.6
8.5
7
8.4
7.4
7.3
9.3
7.8
7.6
5.1
5
6.7

4.5
5.6
4.5
3
6
5
5.9
4.9
2.9
7
6.9
5.5
5.4
4.7
4.5
5.8
5.5
4.9
4.7
4.5
6.2
5.3
3.7
5.2
6.2
3.1
4.8
4.5
6.6
4.9
6.1
3.3
4.5
4.6
3.8
8.2
6.4
5
6
4.2
5.9
4.8
6.1
6.3
7.1
4.2
7.8
4.9
4.5

2.6
3.6
3
3.8
2.1
3.6
4.3
2.5
1.6
2.8
4.6
4
3.1
3.3
2.6
3.6
2.5
3.4
1.6
2.6
3.3
3
3.5
3
4.5
4
2.9
3.3
2.4
3.2
2.2
2.9
1.5
3.1
3.6
4
2.3
3
2.8
2.8
2.7
2.8
2
3.4
3
3.3
3.6
2.2
2.2

0.6
6.1
2
3.1
2.5

1.6
0.5
2.8
2.2
1.8

6.4
9.2
5.2
6.7
9

5
4.8
5
6.8
5

0.7
3.3
2.4
2.6
2.2

Salesforce image Product quality Usage Level Satisfaction Level Size of firm
2.3
5.2
32
4.2
0
4
8.4
43
4.3
1
2.7
8.2
48
5.2
1
2.3
7.8
32
3.9
1
4.6
4.5
58
6.8
0
1.9
9.7
45
4.4
1
4.5
7.6
46
5.8
0
2.2
6.9
44
4.3
1
3
7.6
63
5.4
0
3.2
8.7
54
5.4
1
2.8
5.8
32
4.3
0
2.5
8.3
47
5
0
1.4
6.6
39
4.4
1
3.7
6.7
38
5
0
2.6
6.8
54
5.9
0
1.7
4.8
49
4.7
0
2.9
6.2
38
4.4
0
1.5
5.9
40
5.6
0
3.9
6.8
54
5.9
0
2.6
6.8
55
6
0
1.8
6.3
41
4.5
0
1.7
5.2
35
3.3
0
3.4
8.4
55
5.2
0
2.5
7.2
36
3.7
1
2.6
3.8
49
4.9
0
2.8
4.7
49
5.9
0
2.5
7.2
36
3.7
1
3.9
6.7
54
5.8
0
1.7
5.4
49
5.4
0
3
8.4
46
5.1
1
3
8
43
3.3
1
3.2
8.2
53
5
0
2.4
4.6
60
6.1
0
3.4
8.4
47
3.8
1
1.1
6.2
35
4.1
1
2.4
7.6
39
3.6
1
2.5
9.3
44
4.8
1
2.6
7.3
46
5.1
0
2.6
8.9
29
3.9
1
2.2
8.8
28
3.3
1
2.5
7.7
40
3.7
1
4.6
4.5
58
6.7
0
1.3
6.2
53
5.9
0
2.5
3.7
48
4.8
0
1.7
8.5
38
3.2
1
1.4
6.3
54
6
0

3.2
2.3
2.4
1.4
2.5
2.5
3.4
2.6
2.1
3.6
4
3
2.5
2.2
3.1
2.3
2.7
2.6
3.2
2.3
3.9
2.5
1.9
2.3
2.9
1.6
1.9
2.7
2.7
2.7
2.6
1.5
3.1
2.1
2.1
4.4
3.8
2.5
2.8
2.2
2.7
2.3
2.5
4
3.8
1.4
4
2.5
2.1

3.8
9.1
6.7
5.2
5.2
9
8.8
9.2
5.6
7.7
9.6
7.7
4.4
8.7
3.8
4.5
7.4
6
10
6.8
7.3
7.1
4.8
9.1
8.4
5.3
4.9
7.3
8.2
8.5
5.3
5.2
9.9
6.8
4.9
6.3
8.2
7.4
6.8
9
6.7
7.2
8
7.4
7.9
5.8
5.9
8.2
5

55
43
57
53
41
53
50
32
39
47
62
65
46
50
54
60
47
36
40
45
59
46
58
49
50
55
51
60
41
49
42
47
39
56
59
47
41
37
53
43
51
36
34
60
49
39
43
36
31

4.9
4.7
4.9
3.8
5
5.2
5.5
3.7
3.7
4.2
6.2
6
5.6
5
4.8
6.1
5.3
4.2
3.4
4.9
6
4.5
4.3
4.8
5.4
3.9
4.9
5.1
4.1
5.2
5.1
5.1
3.3
5.1
4.5
5.6
4.1
4.4
5.6
3.7
5.5
4.3
4
6.1
4.4
5.5
5.2
3.6
4

0
1
0
0
0
1
1
1
0
0
1
0
0
1
0
0
0
0
1
0
0
1
0
1
1
0
0
0
1
0
0
0
1
0
0
0
1
0
1
1
1
0
1
0
0
0
0
1
0

2.1
2.8
2.7
2.9
3

8.4
7.1
8.4
8.4
6

25
60
38
42
33

3.4
5.2
3.7
4.3
4.4

1
0
1
1
0

Purchasing Structure
0
1
1
1
0
1
0
1
0
1
0
0
1
0
0
0
1
0
0
0
0
0
1
1
0
0
1
0
0
1
1
1
0
1
1
1
1
0
1
1
1
0
0
0
1
0

Industry Buying Type


1
1
0
1
1
2
1
1
1
3
1
2
1
1
0
2
1
3
0
2
0
1
1
2
0
1
1
1
0
3
0
3
1
2
0
2
1
3
0
3
0
2
0
1
0
3
0
1
0
2
1
3
0
1
1
3
1
3
0
2
0
1
0
3
0
3
0
1
0
1
1
1
1
2
1
3
1
1
1
1
1
1
1
3
0
3
0
2
1
1
0
3

0
1
0
0
0
1
1
1
0
1
1
0
0
1
0
0
0
1
1
0
0
1
0
1
1
0
0
0
1
0
0
0
1
0
0
1
1
1
1
1
1
1
1
0
1
0
1
1
0

1
1
1
1
0
1
0
1
0
1
0
0
1
1
1
0
1
1
1
0
0
0
0
1
1
1
0
1
0
1
0
1
1
0
0
1
0
0
0
1
0
0
1
0
1
0
1
0
1

3
2
3
3
2
2
2
1
1
2
2
3
3
2
3
3
3
2
1
2
3
2
3
2
2
3
3
3
1
2
2
3
1
3
3
2
1
1
2
1
2
1
1
3
2
2
2
1
1

1
0
1
1
0

1
1
0
0
0

1
3
1
1
1

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