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Chapter 1 - IT Essentials - PC Hardware & Software

1 Which CPU architecture uses a small set of instructions that are designed to be executed rapidly? RISC 2 Which type of memory is primarily used as cache memory? SRAM 3 Which three devices are considered output devices? (Choose three.) headphones,monitor,Printer 4 Which type of ROM can be reprogrammed with software while it is still physically installed in the computer? EEPROM 5 Which two characteristics are determined by the chip set on a motherboard? (Choose two.) maximum amount of memory that can be installed operating system compatibility type of connectors that will be on the motherboard keyboard layout

6 Refer to the exhibit. Which type of cable is shown in the graphic? FireWire Parallel Serial USB 7 Which important feature is offered by the USB standard? A single USB connection to a computer can support up to 255 separate devices. It offers rates of around 580 Mb/sec in low-speed mode. It allows up to 920 Mb/sec in the 2.0 version. It can supply power from the computer to devices. 8 What are the two connector types for the 1394a interface? (Choose two.) 2-pin 4-pin 6-pin 8-pin 9-pin 15-pin 9 Which type of memory is unable to have the contents modified? DRAM RAM ROM SRAM

10 Refer to the exhibit. What is the maximum length of the cable presented in the graphic, which is commonly used for connecting a computer to a printer? 15 ft (4.5 m) 20 ft (6 m) 27 ft (8 m) 30 ft (9 m) 11 Which type of computer resources are direct lines to the processor used by computer components to request information from the CPU? DMAs I/O addresses IRQs memory addresses 12 Which two activities are normally controlled by the Northbridge part of the chip set? (Choose two.) communication between the CPU and the I/O ports access to the RAM communication between the CPU and the hard drive access to the video card communication between the CPU and the sound card 13 Which two devices are considered input devices? (Choose two.) biometric authentication device printer digital camera projector speakers 14 A technician needs to back up 4 GB of data using a single storage medium. Which medium can hold the entire 4 GB on a single disc? floppy disc CD-RW CD-R DVD+/-R 15 A technician is helping a customer compare two hard drives. Which unit of measurement is used for the hard drive speed? revolutions per minute gigabytes pages per minute clusters per minute 16 Which two form factors are commonly used to build a new computer? (Choose two.) BTX NLQ ATX CLV ECC

17 Which two categories are used to classify CPU architecture? (Choose two.) ATX BTX CISC PnP RISC ZIF 18 Which two characteristics of a motherboard can be determined by the form factor? (Choose two.) type of processor supported color size maximum memory supported shape 19 PATA data cables are available in two different types. The types are distinguished by the number of conductors. Which two types are available? (Choose two.) 6 40 68 80 120 20 How many conductors are found in a SATA data cable? 3 4 7 10 12 21 Which three system resources are commonly used for communication between the CPU or memory and other components in the computer? (Choose three.) IRQ DMA UDP I/O address USB PnP 22 A technician has been asked to install memory that detects multiple bit errors and corrects single bit errors in memory. Which type of memory should be installed if the motherboard supports these features? parity ECC fault tolerant CRC

Chapter 2 - IT Essentials - PC Hardware & Software

1 Refer to the exhibit. Which type of tool is shown in the graphic? cable meter digital multimeter network traffic monitor electrostatic discharger 2 A technician has a room of computers which are running very hot. The technician discovers that the heat sinks in the computers are very dusty. What should the technician use to clean the heat sinks? mild cleaning solution lint-free cloth isopropyl alcohol compressed air 3 A technician wants to limit the chances of ESD affecting his workspace. Which three precautions should be taken? (Choose three.) Store all computer components in clear plastic bags. Ensure antistatic mats are on the workbench and floor. Wear an antistatic wrist strap. Ensure that all flooring is carpeted. Keep all components in antistatic bags. Keep environment cool and dry. 4 Which two tools can help protect against ESD? (Choose two.) antistatic wrist strap compressed air antistatic mat safety glasses polyester clothing 5 A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product? the material safety data sheet the insurance policy of the company the local hazardous materials team the regulations provided by the Occupational Safety and Health Administration 6 The performance of a computer is reduced after it has been using the Internet. Which three tools could be run to try to improve the performance of the computer? (Choose three.) Fdisk Spyware Remover Defrag Disk Cleanup a BIOS updater Device Manager Utility 7 Which tool in Windows XP gives a technician access to initialize disks and create partitions? Defrag Disk Cleanup Disk Management Format Scandisk 8 Which tool should be used if a user needs to optimize space on a hard drive? Defrag Disk Management Fdisk Format

9 Which two types of tools can help protect a computer from malicious attacks? (Choose two.) Anti-virus software Disk Cleanup Disk Management Fdisk Scandisk Spyware Remover 10 What is the proper way to dispose of outdated CRTs? All of the components should be disposed of into landfills. All of the components should be properly incinerated. All of the components should be recycled whenever possible. All of the components should be sealed in containers and disposed of into landfills. 11 Which condition refers to a reduced voltage level of AC power that lasts for a period of time? brownout sag spike surge 12 What is recommended to remove dust from inside a computer case? damp cloth dust cloth household vacuum cleaner can of compressed air 13 Which three computer components contain hazardous materials and require special handling for disposal? (Choose three.) batteries monitors printer toner cartridges

14 Refer to the exhibit. Which type of tool is presented in the graphic? hex screwdriver stripped screwdriver Phillips-head screwdriver flat-head screwdriver 15 Which Windows XP command-line utility scans the critical files of the operating system and replaces any files that have been corrupted? Chkdsk 16 Which precaution should be taken when working around electronic devices? Avoid using magnetized tools 17 Which step should be performed first when servicing computer equipment? Wipe down the exterior with a lint-free, damp soft cloth. Open the case and check for any loose connections. Turn off and remove the power source. Replace any suspected bad components with known good components 18 Which condition refers to a sudden increase in voltage, which is usually caused by lightning? brownout sag spike surge