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FG-80C Boot Failure
FG-80C Boot Failure
Due to an incorrect partition of the flash storage device, the FortiGate 80C may fail to boot-up. The
flash disk capacity should be 7640MB in size, devices that report a flash disk size of 7636MB have a
hidden partition (4MB) which may prevent the FortiGate from booting up if it attempts to locate the
operating system image in this partition.
The FortiGate models that may be affected by this issue are as follows:
FG-80C (PN: P05403-05-xx or higher)
FG-80CM (PN: P05446-05-xx or higher)
FW-80CM (PN: P05405-06-xx or higher)
To identify the part number (PN) of a specific unit, either;
1) Check the label on the bottom of the unit
or
2) Use the get system status command from the CLI
The part number of a device can be identified using the following CLI command:
FGT80C3900000000 # get system status
*************
Serial-Number: FGT80C3900000000
*************
-------
Resolution
This issue can be corrected and prevented from occurring by re-formatting the flash file system and
removing the hidden partition. This operation will take approximately 10 minutes to perform,
FortiGate console access and a local TFTP server are required, the basic procedure is similar to
loading an HQIP test image, during the operation the device will be out of service.
Following are the detailed steps and procedures required to perform the re-formatting, the main
components required for these upgrade steps are:
Instruction Steps
Ensure configuration back-ups are taken before any format procedures are started.
1) Download the required format images
Depending upon the hardware model type the following format images will be required:
http://kb.fortinet.com/kb/microsites/microsite.do?cmd=displayKC&docType=kc&externalId=10338&
sliceId=1&docTypeID=DT_KCARTICLE_1_1
3) Load pre-format image
a) When the download completes, the console displays a message similar to:
Save as Default firmware/Run image without saving:[D/B/R]
b) Press R.
c) The system will start and open card mode selection menu will appear:
Opencard Mode Selection Menu:
[1] Pre-Format
[2] F1-Format
[3] GetInfo
System is started.
Opencard Mode Selection Menu:
[1] Pre-Format
[2] F1-Format
[3] GetInfo
Enter selection [1, 2, or 3]: 1
ISP started, please wait...
Preformat succeeded!