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  • Junior Instructor Exam 2016 Syllabus

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    Ankit Yadav
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    Junior Instructor Exam 2016 Syllabus

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    Junior Instructor Exam 2016 Syllabus

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    11 views12 pages

    Junior Instructor Exam 2016 Syllabus

    Uploaded by

    Ankit Yadav
    Junior Instructor Exam 2016 Syllabus

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    of 12
    We TM — (1) BAS agdee aa ws gto ufkts) 1. @ we va ah fore aeghte nen doer eh a ae eet ote a 2. afien 3 =r Pettey weties ao wes 1 ERY a oie MrT AAT aT ape raf fre ara We @1 AM = (1) Fs agters Qa we gftor ufkin) UIgash4_(Syllabus TRAVEL AND TOURISM SERVICES SKILL STANDARDS Modul Competencies Required: 9 - TRAVEL OPERATION and SERVICES Prepare for conduct of service marketing Prepore Tour packages Provide information on travel requirements Handle Tour quotations & booking Make tour reservation Coordinate inbound tours Coordinate outbound tours ‘Monitor safety and security of tour members Follow up as tour conducted Module: - EVENT PROMOTION & OPERATION Competencies Required: A Promote event Prepare for event Coordinate event day logisties Corry Out end of dey lugiati. ‘Module: - RESERVATION and TICKETING Competencies Required: 1 2 3. 4 Make Airline reservation Perform ticketing Assist in making travel arrangements and visa applications Make internet bookings Module: - TOUR PLANNING and HOSTING Competencies Require Plan Tour eternity Make Tour arrangements Perform Hosting and guiding Deliver Commentaries Interact with tour members Obtain feedback. Ue @T A (2) of ages (Rea wfsda) wer at et wea aa Loe a Ria ati [0 iar Ge 4 8 ser cx git Pek cere woe era eh we i HHH 2 wba # yet Pata edt 40 ater gre a age mre) eA aA opel fPegfter ot Fee ara ah ey ste We oT AH — Q) offs oytare (Rea wftia) ureasnA (Syllabus) RETAIL SERVICES ‘SKILL STANDARDS. Module: - Retail selling Competencies Required: Approch Customer Identify customer needs. Promote products and services. Provide information an produrt and carviene Handle objections. Perform up selling & cross st Close the Sale, Obtain customer feedback, Promoter membership of loyalty program. 10. Build Customer loyalty LL. Monitor sates target. Module: - Retail Operations:- Competencies Required: 41. Receive merchandise, 2. Mark prices of merchandise, 3, Stock merchandise, 4. Handle staré replenichment and raturn to vonder. 5. Perform inventory control. 6. Prepare for sales promotion and events. 7. Perform housekeeping, 8. Carry out store opening and closing activates Setup cash register counter. (0. Handle Cash payment, 8. 1 1. Handle non cash payment. 42. Wrap and pack merchandise. 13, Arrange delivery to customers. 14.3 Handle return and exchanges of merchandise. 15, Perform end of day situations. 16. Handle security cases. 17, Handle Store emergency situations. 18, Apply basic first aid. Module: - Retail Promotion:- Competencies Required: 4. Plan sales promotion. 2. Develop in- store sales mechanics. 3. Implement sales promotion. 4, Carry out retail advertising, Module:- Visual Merchandising Competencies Required: Prepare merchandise. Prepare props and mannequins Prepare display area. Prepare signage and point of purchase displays. Install Display. Maintain merchandise cisplay. ue @t ar — (@) @Raefed sitatert (Ge siiftra) mer 3

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