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SAMPLE Complaint & Reply Letter
SAMPLE Complaint & Reply Letter
Regards,
Soumya Sarkar
Purchase Manager
18 March 2016
Mr. Soumya Sarkar
Purchase Manager
Carsons Ltd.
New York
Dear Mr. Sarkar,
Thank you so much for your letter of 10 March 2016 where you had mentioned
about 67 damaged DVDs. I deeply regret this unfortunate incident.
The problem might have occurred due to the excessive rush in packing the
goods. We have been in shortage of stuff during the last one month and our
existing employees have to be busy day and night to handle the pressure of
too many orders.
In this situation, this problem probably happened by
unintentional carelessness.
I assure you that this will not happen in future. We will replace the damaged
DVDs with fresh new ones. Once again, I am sorry.
Regards,
Tamim Iqbal
Sales Manager