Expert Workshop E143

ABB Consult IT - 1
Revision B

Extended Automation System 800xA

Chapter 11
Miscellaneous
Troubleshooting

Miscellaneous
Troubleshooting

ABB Consult IT - 2
Revision B

Topics

Create a Management Console

Start Window Functions when operators are logged in
Event logs
Blue screen analyze

Miscellaneous
Troubleshooting

Why?

Create a Management Console

Central point for retrieving information

How?

ABB Consult IT - 3
Revision B

Start configuration be giving command mmc

Add snap-in

Miscellaneous
Troubleshooting

How?

ABB Consult IT - 4
Revision B

Create a Management Console

Select desired snap-ins from windows possible to select snap-ins

from other nodes

Miscellaneous
Troubleshooting

Why?

Start Window Functions When Operators Are Logged

Needed for debugging without making a log out

How?

ABB Consult IT - 5
Revision B

Aspect link to a window script application

Add aspect link in a maintenance graphic display
You must give user and password to start script

In

Miscellaneous
Troubleshooting

Start Window Functions When Operators Are Logged

ABB Consult IT - 6
Revision B

Starts script
Password for user must be added

In

Miscellaneous
Troubleshooting

Exception Files and Dump Files

Search for PPA crash dump files *exception*.txt These

file contains information about crashed PPA services.
Check for OPC and control builder dump files. Look in the
corresponding log directory.
CBM: \ABB Industrial IT Data\Engineer IT Data\Control Builder M
Professional 4.1\LogFiles

OPC Server: \ABB Industrial IT Data\Control IT Data\OPC Server

for AC 800M 4.1\LogFiles

ABB Consult IT - 7
Revision B

Example:
ControlBuilderPro 2005-05-19 16.20.29.184.dmp
ControlBuilderPro 2005-05-19 16.20.29.184 Session.LOG

Miscellaneous
Troubleshooting

Exception Files and Dump Files

Dump files are by default not enabled

ABB Consult IT - 8
Revision B

+ Alt and Shift

Enables dump Files on Exception

Use Full dumps

Location is:
OperateITData\Temp\Dump

Miscellaneous
Troubleshooting

Event Logs in Windows

The event logs contain crucial information about the health of

the system.
Which event logs are of interest?

System Operating system related events

Application 800xA applications and other may write events here
Security

Domain controller has further more event logs

ABB Consult IT - 9
Revision B

DNS
File Replication Service
Directory Service

Miscellaneous
Troubleshooting

Event Logs in Windows

How do you interpret the events?

Properties
gives more
information

ABB Consult IT - 10
Revision B

Use internet!

URL:
Eventid.net
helps you further

Miscellaneous
Troubleshooting

Event Logs in Windows

Example of interpretation:

Tip: Redirect link from Microsoft to EventID.net (use .reg file):

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Event Viewer]
"MicrosoftRedirectionProgramCommandLineParameters"="-url hcp://services/centers/support?topic=%s"
"MicrosoftRedirectionURL!"="http://go.microsoft.com/fwlink/events.asp"

ABB Consult IT - 11
Revision B

"MicrosoftRedirectionURL"="http://www.eventid.net/eventviewer.asp"
"MicrosoftRedirectionProgram!"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,
00,52,00,6f,00,6f,00,74,00,25,00,5c,00,50,00,43,00,48,00,65,00,61,00,6c,00,
74,00,68,00,5c,00,48,00,65,00,6c,00,70,00,43,00,74,00,72,00,5c,00,42,00,69,
00,6e,00,61,00,72,00,69,00,65,00,73,00,5c,00,48,00,65,00,6c,00,70,00,43,00,
74,00,72,00,2e,00,65,00,78,00,65,00,00,00
"MicrosoftRedirectionProgram"=-

Miscellaneous
Troubleshooting

Event Logs in Windows

Use Microsoft Tech net

ABB Consult IT - 12
Revision B

Enter your Event Id number

Miscellaneous
Troubleshooting

ABB Consult IT - 13
Revision B

Product Bulletins

You will get an auto notification when new bulletins are

released in Lotus Notes.

Miscellaneous
Troubleshooting

Set up subscription for product bulletins in Solutions bank

ABB Consult IT - 14
Revision B

Product Bulletins

Make a profile for your own needs

Miscellaneous
Troubleshooting

Search in ABB Library

Always use Advanced search

ABB Consult IT - 15
Revision B

Result can be narrowed by

selecting specific documents

 ABB Consult IT - 16
Revision B

Miscellaneous
Troubleshooting

ABB Logo