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    The document contains a script for a telephone conversation between an employee at a travel agency and a caller seeking to speak to Mr. Smith. In the conversation, the employee asks how they can help the caller, who asks to speak to Mr. Smith. The employee puts the caller on hold to check if Mr. Smith is available, but returns to inform the caller that Mr. Smith is not currently in the office. The caller declines leaving a message and instead asks when they can call back, arranging to call again the next morning.

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    The document contains a script for a telephone conversation between an employee at a travel agency and a caller seeking to speak to Mr. Smith. In the conversation, the employee asks how they can help the caller, who asks to speak to Mr. Smith. The employee puts the caller on hold to check if Mr. Smith is available, but returns to inform the caller that Mr. Smith is not currently in the office. The caller declines leaving a message and instead asks when they can call back, arranging to call again the next morning.

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    © All Rights Reserved
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    45 views1 page

    Telephoneconv PDF

    Uploaded by

    antonio
    The document contains a script for a telephone conversation between an employee at a travel agency and a caller seeking to speak to Mr. Smith. In the conversation, the employee asks how they can help the caller, who asks to speak to Mr. Smith. The employee puts the caller on hold to check if Mr. Smith is available, but returns to inform the caller that Mr. Smith is not currently in the office. The caller declines leaving a message and instead asks when they can call back, arranging to call again the next morning.

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    of 1

    MSTER OFICIAL EN INGLS Y ESPAOL

    PARA FINES ESPECFICOS Y EMPRESARIALES


    Hand-out Unit 4

    TELEPHONE CONVERSATION
    - Bayern Pharma Travel Agency. Mr. Jones (1)________. Can I (2)________ you?
    - Good morning, (3)________ is Ms White (4)________ AXA Company. (5)________
    I speak (6)________ Mr Smith?
    - Yes, of course. Would you (7)________ a minute. Ill (8)________ you
    (9)________.
    - .......
    - I am (10)________, he is not (11)________ at the moment. Would you like to
    (12)________ a message?
    - No, thank-you. When could I call him (13)________?
    - Could you please (14)________ him (15)________ tomorrow morning?
    - Yes, of course. Thank-you very much. Goodbye.
    - Goodbye.

    afraid back Could from hang on help in leave put ring speaking this
    through to up

    ----------Clave---------TELEPHONE CONVERSATION
    - Bayern Pharma Travel Agency. Mr. Jones speaking. Can I help you?
    - Good morning, this is Ms White from AXA Company. Could I speak to Mr Smith?
    - Yes, of course. Would you hang on a minute. Ill put you through.
    - .......
    - I am afraid, he is not in at the moment. Would you like to leave a message?
    - No, thank-you. When could I call him back?
    - Could you please ring him up tomorrow morning?
    - Yes, of course. Thank-you very much. Goodbye.
    - Goodbye.

    Manuel Palazon & Marian Aleson

    Ingls Turstico Especializado


    2004

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