Professional Documents
Culture Documents
MCB HRM
MCB HRM
com
Students ID:
Asma Saeed
mc090400810
Name of Organization:
Muslim
www.vustudents.ning.com
Credit Hours: 3
Evaluation Criteria
Result
Pass
Eligible
www.vustudents.ning.com
Internship Report
On
Muslim Commercial Bank Limited
Name of Internee: Asma Saeed
Student ID: mc090400810
Session: Spring 2011
Submission date: 13th July, 2011
Re submission date: 8th August , 2011
www.vustudents.ning.com
Letter of Undertaking:
Internship Letter:
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Dedication To:
I dedicate this report to my parents without whose help and encouragement it would
not have been possible for me to accomplish this task with in the specific time limit I
was provided with every facility by my parent which were necessary in order to
complete this challenging assignment.
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Acknowledgement
Every praise is due to ALLAH alone the merciful and his apostle (peace be upon him)
who is forever a torch of guidance and knowledge for humanity as whole. i pay my
gratitude to madam NADYA BASHIR and sir ZAKAB ABBASI
organization
to be here in this
at this level. Its just because of his guidance, training affection and
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Executive summary
MCB bank limited with more than 60 years of experience as one of the leading banks in
Pakistan ,was incorporated on July 9 1947..the bank has journeyed remarkable tenure of
more than half a century of competitively edged and well positioned heights of success
by deploying quality banking ,heads on technological development, professionally
leading management and prudent and ethical work methodologies .MCB
was
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has its human resource development programs to compete in the rapidly changing
business environment in order to accelerate .so ,it has to train and look after the
professionals in almost every field like production managers, human resource
managers ,finance mangers, operation mangers ,marketing managers ,research and
development mangers and the lower level employee and labor.
The employee are well trained and are compensated by MCB bank limited to a larger
extent .the bank has very good system of hiring new employees. Keep good standards of
employee selection ,selection process is structured and of high quality ,sources of
recruitment is internal as well as external ,incentives are being given to the employees on
good performance ,good promotional system etc. The human resources department has
employment forecasting system that enables it fulfill the need of human resources of such
a large organization.
I conducted the SWOT analysis of the MCB bank limited and my findings are explained
here under .strength are safe and secure investment venture, innovative and new
technology adapter employee satisfaction ,well equipped and fully secure environment,
modernized banking (online + internet )and complete supervision at every level.
Weakness are weaker organizational culture, HR policies (appraisal, compensation, career
planning) , networking problems regarding ATM, weak MIS interconnectivity among the
division ,and no mobile ATM services in rural areas .
Opportunities are information technology (MIS),establishing more Foreign branches
local setup should be expanded .internet banking ,some more innovative products and
services should be introduced .
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Threats are downsizing is potential threat for MCB employees and they are losing their
confidence towards bank performance ,fierce competition ,changing environment of
banking ,economical political condition are a great threat, entrance of international
banks.
Conclusion and recommendations are and important part this report.
Bibliography regarding data collection and references where from information, s has been
obtained
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Table of Contents
Letter of Undertaking:......................................................................................................ii
Internship Letter:.............................................................................................................iii
Dedication To:...................................................................................................................iv
Acknowledgement..............................................................................................................v
Executive summary..........................................................................................................vi
Brief Introduction of the business sector:........................................................................1
Overview of the organization............................................................................................4
History:............................................................................................................................4
Nature of business:..........................................................................................................6
Business volume..............................................................................................................7
Product and Services:......................................................................................................8
Competitors....................................................................................................................16
Organizational Structure................................................................................................17
MCB Department hierarchy..........................................................................................18
Number of employee.....................................................................................................19
Main office.....................................................................................................................19
Introduction of all departments......................................................................................19
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Definition of banks
According to Crowther
Bank is a dealer in debts --- his own and of other people.
According to G.W.GILBERT,
A banker is dealer in capital or more properly a dealer in money .he is an intermediate
party between the borrower and the lender .he borrows from one party and lend to
another.
According to Kent:
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Origin of bank:
Banking it is said, is as old as human society .when man came to realize the importance
of money as medium of exchange ,the necessity of a controlling or regulating agency as
institution was felt .
Some experts hold that banking system was developed as early as 2000 BC. The early
temples of Babylon were used banks because of the prevalent respects and confidence
in the clergy.
In Greece, the temples of Ephesus and Delphi were the biggest bank of their time
where people deposited money and valuable for safety and security.
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The romans also regulated the conduct of private bank in such a way that utmost
confidence of the people was created in them .in England goldsmiths got prominence as
bankers who are known as the ancestors of modern banking.
There are different banks specializing in particular functional area.
Organization
number of institution
1: central bank
2: commercial bank
20
3: development bank
28
4: fianc company
71
5: cooperative bank
35
6:non-government organization
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of banks services like loans portfolio and other service. The bank has a customer base of
approximately 4 million and nationwide distribution network of 1026 branches.
During the last fifteen years, the bank has concentered on growth through improving
services quality, investment in technology in technology and people, utilizing its
extensive branch network, developing a large and stable deposited base
History:
MCB bank limited was incorporated by the Adamjee group on July 9, 1947, under the
Indian companies act, 7 of 1913 as a limited company. The bank was established with a
view to provide banking facilities to the business community of the south Asia. The bank
was nationalized in 1974 during government of zulifikar Ali buttho. This was the first
bank to privatized in 1991 and the bank was purchased by a consortium of Pakistani
corporate groups led by nishat group.as of June 2008 ,the nishat groups owns a majority
stake in the bank. The president of the bank is M.U.A usmani.
Founded in 1948, nishat group is one of the leading and the most diversified business
groups in Pakistan. The group has strong presence in the most important business sectors
of the country such as banking, textile, cement and insurance.
Mian MUHAMMAD MANSAHA is the chairman of the group (and also MCB) and has
played instrumental role in its success.in recognition of Mr. .MANSHAHA; s
contribution the government of Pakistan has conferred him with sitra e-imtiaz, one of
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the most prestigious civil awards of the country. After some time the registered office of
the company was shifted to Karachi on august 23rd, 1956 through a special resolution.
This institute was nationalized with other on January 1st, 1974.at that time it had 506
branches and deposits amounting to RS.1, 640 million. Although MCB has a reputation
of a conservative bank but nationalization also left its effects on this institute as well and
by end year of year 1991in which it was privatized the total number of branches were
1287 and deposits amounting to as high as RS.35,029 million.
When privatization policy was announced in 1990, MCB was the first to be privatized
upon recommendations of World Bank and IMF. the reason for this choice was the better
profitability condition of the organization and less risky credit portfolio which was the
better profitability condition of the organization and less risky credit portfolio which
made it a good choice for investors. On April 8th, 1991, the management control was
handed over to national group (the highest bidders).initially only 26% of shares were sold
to private sector at RS .per share.2.3 after privatization.
Ten years after privatization, MCB is now in a consolidation stage designed to lock in
gains made in recent years and prepare the ground the groundwork for future growth.
The banks have restructured its asset portfolio and rationalize the cost structure in order
to remain a low cost producer.
After privatization the growth in every department of bank has been observed.
Following are some key developments:
1: Launching of different deposit schemes to increase saving level.
2: Increased participation on foreign trade.
3: Betterment of branches and staff services level.
4: Introduction of rupee traveler cheques.
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Vision Statement
To be the leading financial services provider, partnering with our customers for more
prosperous and secure future.
Mission statement
We are a team committed professionals. Providing innovative and efficient financial
solution to create and nurture long term. Relationships with our customers .in doing so,
we ensure that our shareholders can invest with confidence in us.
Nature of business:
MCB is in its over 50years of operation .it has a network of 1026 branches nationwide
and abroad with business establishments in in srilanka, ,bargain , Colombo main
,petthah , maradana, wellwatte.the branch break-up province wise is Punjab (57%),Sindh
(21%),NWFP (19%) and Baluchistan (3%) respectively.
MCB has restricted the number of branches that can be opened by foreign banks, an
advantage that MCB capitalizes because of its extensive branch network. Eighteen years
after privatization, MCB is now in a consolidation stage designed to lock in gains made
in recent years and prepare the groundwork for future growth .the bank has restructured
its assets portfolio and rationalized the cost structure in order to remain a low cost
producer.
MCB now focuses on three core business namely corporate, commercial and consumer
banking. Corporate clientele includes public sector companies as well as large local and
multinational concerns. Banks is to provide some services to general public. MCB is
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commercial bank in modern time commercial bank plays very important role and their
function are manifold .the main function and services which MCB bank limited provide
to different peoples as open different account for different peoples, account various types
of deposits ,accepting various types of deposits, granting loans and advances under taking
of agency services and also general utility functions ,few of those are collecting cheques
and bills of exchange, collecting interest due, dividend ,pension and other sum due to
customers, transfer of money place to place. Acting an executor, trustee or attorney for
the customers, providing safe custody and facilitate to keep jewelry, document or
securities, purchase of shares for the customers. Undertaking foreign exchange business,
MCB is also catering to the growing middle class by providing new asset and liability
products. The bank provide 24 hours banking convenience with the largest ATM network
in Pakistan covering 27 cities with over 151 ATM locations. The banks rupee traveller
cheque have been market leaders for the past eight years and recently relodged MCB
credit card.
MCB looks with confidence at year 2008 and beyond, making strides towards fulfillment
of its mission, to become the preferred provider of quality financial services in the
country with profitability and responsibility and to be the best place to work.
MCB has established its first Islamic banking at first floor shaheen complex, Karachi
.this complex start working from September 2003.now MCB has 6 Islamic branches in 6
major cities.
Business volume
Rupee in (000)
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Cash Plus
MCB lockers
business sarmaya
MCB car 4u
Payara ghar
smart card
instant financing
remit express
MCB ATM
MNET
Online
Saving account
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Saving maximize
Basic account
Cash plus
MCBs network of 900 branches in Pakistan enables us to collect and disburse payments
efficiently with our cash management services .this also enables us to offer you a choice
of paper based or electronics fund transfer solutions including collection amounts, cross
branch online transactions etc.
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M net
MCBs revolutionary m-net switch enables customers to access their MCB account from
any member banks ATM machine
Online
With a solid foundation of over 50 years in Pakistan, with more than 750 automated
branches, 269 online branches, over 190 MCB ATMs in 34 cities nationwide and a
network of over 16 banks on the MNET ATM switch, MCB is positioned at the forefront
of the banking industry in Pakistan .this success has been possible because of never
ending drive to achieve higher levels of excellence, constantly striving to raise the level
of performance.
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MCB mobile banking is free service for MCB account holders who have ATM card .all
they have to pay for is the cost of an sms message if charged by the services provider
provide
to
its
customers
safe
and
secured
mode
of
cash
substitute.
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MCB cash card is useful means of cash for MCB customers and non-customers alike:
Travelers
Businessman
General public
Payara ghar
MCB offers three home financing options for Payara ghar .MCB payra ghar provides
flexible and competitive home financing facility with option of home purchase,
construction and renovation. With MCB schemes customers can obtain the financing to
purchase a house /apartment ,construct own house or renovate existing house
immediate .nothing could be more convenient than owning a house and paying easy
installments that takes a step closer to becoming the owner a house and paying easy
installment that takes a step closer to becoming the owner of their house .it is better than
paying a monthly house rent which takes nowhere other than increasing your expenses
.Payara ghar is definitely the most feasible and direct route to a dream house .
MCB car 4 u
Car financing and leasing at competitive rates with flexible option. Car 4u finances both
semi-commercial and noncommercial vehicles for personal and business use.
Flexible:
Option for financing or leasing
Financing tenures from 1to 7 years
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Affordable
Lower mark up rates
Lower insurance rates
Only up to 10% down payment
Equal monthly installments
Speed:
Fast and hassle free processing of application.
Priority delivery on different vehicles
Business sarmaya:
MCB business sarmaya is the best running finances facility against residential property
which empowers to manage business dealings better.so customers can get MCB business
sarmaya and thus improve their business ,avail lucrative opportunities and expand their
business ,with absolute satisfaction of cash flows.
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Competitors
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Organizational Structure
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President
Senior executive
president
Executive vice
president
Senior vice
president
Vice president
Assistant vice
president
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Officer grade
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Number of employee
Main office
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Operational audit for carrying out the audit (and other ancillary
reviews/assignments) of branches and management offices within the
bank.
Centralized operations
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Trade services
Process re-engineering
Internal control
Reconciliation
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The consumer banking group targets the consumer market their sales and product
development is completely managed by specific teams that are wholly dedicated to the
specific product. Each team has the responsibility of making their respective product
efficient .competitive and user friendly .the product being offered by mcb bank
Unsecured assets:
MCB visa (credit card)
MCB personal loans (loan facility)
Secured assets:
Car 4u (car finance facility)
Pyara ghar (house loan facility)
Business sarmya (business establishment facility)
Aside from secured and unsecured assets, consumer banking also includes all liability
products, Banc assurance, MCB privilege & investment services.
The support function to these products such as managing the risk factors, operational
processing, customer facilitation, media /advertisement and quality control are also
included in the consumer banking group. These include credit risk and initiation, call
center, marketing services, services &quality assurance.
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office is managed by a general manger. Currently there are 14 circle offices present in our
existing network.
The major function of this group is to manage assets and liability based retail product
.more than 90% of the bank ,deposit base is managed by this group .funds generated by
these branches via deposits are utilized by various business groups to give advances to
customers. Excess funds are placed by treasury in the money market as well to earn
higher spreads .the funds generated by the bank in shape of deposits are used to meet
financing needs of our customers
The commercial branch banking group is in continuous pursuit of enhancing banks brand
image by main ting high services standards, building quality assets &optimal liability
book.
Other than these products, the commercial branch banking group facilities incoming
customers at branch and extends the following
Liability products
Smart card
Rupee traveler cheque
Virtual banking
Online banking
Mobile banking
Easy bill pay
Lockers sme &mid-market
Utility bills
Haj services
Trade services remittance
Remittance
Cross-sell-(banc assurance car 4 credit, investment services)
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Taxation unit
CMIS unit
Organizational development
Hr strategy
Compensation &training
Hr administration
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information technology umbrella can be quite large, covering many field .it professionals
perform a variety of duties that range from installing application to designing complex
computer networks and information databases .a few of the duties that it professionals
perform include data management, networking ,engineering computer hardware ,database
and software design as well as the management and administration of entire systems.
When computer and communication technologies are combined, the result is information
technology or info tech
Project management
Project management MCB has embarked on the symbols project .symbols is an integrated
solution provided by system access for requirements of banks. System access provides
universal banking solution that help bank deliver a broad range of banking products and
services for retail and wholesale banking system access provides solutions for back
office transaction processing ,front office multi-channel delivery card management and
payments .system access solution provide straight thorough transaction processing ,front
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office multi channel delivery ,card management and payment system access solution
provide straight through transaction processing centralized common services .work flow
driven business process and an enterprise wide customer information repository.
MCB Pakistan was the first Pakistani bank to offer internet banking after the symbols
MSc solution was successfully deploy within four months .symbols cbs solution also
provide its scalability in supporting large sized by being deployed as the core banking
solution to power MCB,s network of over 900 branches.
Risk management
RMG plays a pivotal role in monitoring the risks associated with all the activities of the
bank .the role of the group is to act as a strategic partner to the business units advising
them on risk issues and best ways to identify and manage these issues as well as a risk
controlee setting parameters for roes activities and reviewing compliance with these
parameter in order to ensure that the bank does not incurred any undue risk without
satisfactory tenure
The group is split into following sub function
Credit review
Credit risk control credit risk
Market risk management
Basel2 project /operational risk
RMG compliance
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Capital market
Strategic planning division
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Derivatives desk
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MCB believe in creating maximum economic value for our clients and shareholders
while maintain the highest human values and principle. MCB is one of the leading banks
in Pakistan. As one of the largest and oldest banking corporations in the country .the
culture of MCB is strong and employees are professional committed to their work.
Bank is continuously focusing on developing a new and innovative product to attract
their target market. Strong customer relationship. Assets utilization is very good .it has
largest ATM network in Pakistan.
I join MCB for internship on 12TH APRIL to 24TH MAY and it ended on 24TH MAY.
In MCB house I worked in record keeping department, human resource department and in
shaman branch office I worked in financials and human resource department.
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Training program
Detailed description of the operations/activities of the department(s) you
worked in.
people have the incomes to continuously grow in motivated for carry on improvement for
the remunerations of all stakeholder.
Situated as strategic business unit with in the commercial structure of the MCB ,the HRD
,s has as its prime responsibility to give to the organizations efficiency by attractive its
people and line up the strategies and actions and system to the policy of the business .it is
through this that the HRD adds value to the institution.
The human resources department (HRD) conveniences and partner with its customers
(mcb staff) in applying the planned strategy through.
Evolving abilities
Appearance organization
Employee happiness
Variety
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Agreement
human resources outlet is to assurance the important services, progresses and policies are
in place to succeed employee to accomplish at their finest, be safe and satisfied with their
work and be properly developed .human resources is also vital to settle that employees
energy in an atmosphere which is in unity with the departments values, the related
legislative requirements and public service values and best training
Human resources area office is liable for the administration of the human resources role
for the department of human services .this entail of responsibility for human resources
systems, policy and training through the branch. The branch is planned to importance on
planned human resource work, the supervision of departmental mangers and human
resources staff in areas and divisions
Human resources have a number of areas of focus including:
Employee relation
Employee security
Managerial facilities
Organizational capability
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Personal objectives
During my internship in the MCB limited, I really enjoyed to work with the staff of
branch, MCB HRM and finance department in Lahore. It was almost impossible to work
in all the departments within that limited time. But on my request the staff of branch
provided me the opportunity to work in the different departments within that limited time.
But on my request, the staff of the branch provided me the opportunity to work in the
different department for the sake of practical knowledge .for providing me the great
environment to work in different department & seats and learnt the followings.
I worked as an internee in MCB main jail road and MCB shadman human and
financial resources department .the main objectives to work in MCB were:
Purpose of internship
Internship is the capstone experience that provides me with hands on, real world
experience in a work setting. Ideally, internship will enable interns to:
Become better acquainted with the types of work setting in which such
competence can be applied.
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Documentation
I was handed over the duty of documentation of appointment letters of newly hired
employees and to arrange them in sequential order after checking the letters and
documents.
Salary section
I worked in salary section, which is working under HR department of the bank .this
section is responsible for maintaining the records of employees regarding all type if
payments including loans and benefits. I learnt the process of payment of salary, loans,
benefits and provident fund. In this department I learnt the procedure of payment to
employees and learnt all the rules regarding expenses of the bank Calculation of
employees, turnover:
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ID card
I performed my duty in employee, ID card section, where I completed the ID card
composing process after checking employees information, subsequently comparing it
from banks record .i dealt with approximately 4000 employee cases. The forum related
to employees of different cities of Pakistan.
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of in house expertise
,approval and revision of organizational setup of latest criterions for recruitment ,training
and performance appraisals and effective management of information systems to
monitors implementation of policies as approved by the board .RAZA MANSHA is a
member of the business strategy &development, human resources, risk management
portfolio review, physical planning, it system &contingency arrangement committees.
Mr. SHAHZAD SALEEM is the chairman of limited and NISHAT CHUNAIN power
limited& DIRECTOR of MCB.
Muhammad ATHER is head of requirement &training .and FAWAD AHMED KHAN is
senior HR manger
And in my HR department members names are sir UMAR (SVP), madam KHAILIDA
(VP) and handled human resources matters (like retirement cases recruitment cases and,
dead persons documentation cases, sir AKIF (AVP) and handled it department. Sir
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Function of HR department
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recruitment &selection
Sources of candidates
Internal sources
External sources
Employment selection process
Recruiting refers to the process of attracting potential job applicants from the available
labor force .every organization must be able to attract a sufficient number of the job
candidates who have the abilities and aptitudes needed to help the organization to achieve
its objectives.
Sources of candidates
While hiring, the organization has an internal as well as external pool of employees. The
current employees are the internal sources for recruitment. Whenever a position is vacant,
the organization can post the vacancy internally and search for a suitable candidates .this
is also convenient for the organization as it reduces the search time, cost and also serves
as motivator for the employees.
External source includes all the people within or sometimes, outsides the country who
meet the requirements of the job when the organization publish the job advertisements in
newspapers and on websites, they are searching for the candidates through external
sources that is outside the organization.
Internal sources
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Transfers
In MCB the employees are transferred from one department to another according to their
efficacy and experience.
Promotion
The employees are promotes from one department to another with more benefits and
greater responsibility based on efficiency and experience
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External sources:
Some external sources of requirements are given below online advertising we advertise
on our own website.
Print advertising we advertise in the lawyer, legal week and other legal publications
Referrals/recommendations: one of our main sources of candidates is referrals and
recommendations from other candidates who we have placed.
Employment exchanges
Government establishes public employment exchanges throughout the country these
exchanges provide job information to job seekers and help employers in identifying
suitable candidate
Training &development
The objective of training activities are to keep MCB employees well-informed of latest
professionals knowledge and skills in all areas of banking , as well as to reinforce a
passion for the highest quality of customer services at all levels .training and
development is essential to carry out the work and run the organization smoothly.
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Training need assessment can be as simple as asking an employee what theyd like to be
able to do better to as complex as developing as individualized training plan for every
employee. Learn how select appropriate training need assessment approaches and tools
training needs assessment is tool that helps you create a superior workforce. Training
programs so are conducted continuously whenever training need is assessed and trainers
in this case are the immediate supervisors.
Employee development
Human resources management ,training and development is the field concerned with
organizational activity aimed at bettering the performance of individuals and groups in
organizational settings .it has been known by several names ,including employee
development ,human resource development ,and learning and development .employee
development is the process which includes an ongoing and joint effort of the employee
and the organization and in which work is done to upgrade employees knowledge ,skills
and abilities. MCB shows concerns for employee development programs because it
makes positive contributions to organizational performance .a more highly skilled
workforce cab accomplish more and a supervisors group can accomplish more as
employees gain in experience and knowledge.
Performance Management
Setting performance standard &experience
Performance management is one of the most important parts of supervisors job whether
working with long term employee or a problem employee, all staff members whether
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working with a long term employee or problem employee, all staff members need
ongoing feedback about organizations expectations and their performance.
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individual being promoted is successful, valuable and useful .in many workplaces. People
actively work towards promotion and its accompanied benefits.
Transfer
In MCB the change of an employee from one position to another position with the same
salary range maximum is termed a transfer
Demotion
A demotion is a reduction in an employees rank or job title with in the organizational
hierarchy of company, public services department or other body
Serrations
There are four types of separation layoff termination, resignation and retirement
Layoff
When a company eliminated jobs regardless of how good the employees, performances.
1: A risk reduction, made by investment bankers that minimizes the potential down side
associated with a commitment to purchase and sell a stock issue unsubscribed by stock
holders holding rights.
2: when company faces financially difficulties.
This is method whereby an investment banking firm. Who has committed to buying up all
unsubscribed shares during a rights offering entering into the contract and selling the
shares in other words, they are hedging against any losses due time.
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Termination
Termination of employment is the end of an employees duration with an employees.
Depending on the case the decision may be made by the employee the employer or
mutually agreed upon by both.
Resignation
A resignation is a personal decision to exit a position, though outside pressure exists in
many cases. A resignation is the formal act of giving up or quitting ones office or
position.
Retirement
Retirement is the point where a person stops employment completely, a persona may also
semi retire by reducing work hours.
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Recruitment:
The step to step recruitment process followed by organization is:
Job analysis is every important as job analysis information is used in selecting and
recruiting ,compensation ,performance appraisal ,training and in resolving other issues
which MCB faces identify vacancy.
Prepare job description and person specification
Advertising the vacancy and sourcing focuses on activities to attract both passive and
active candidates.
Managing the Reponses
Short listing
Arrange interviews
Conducting interviews and decision making and common strategies include peer
interviews, panel interviews, and the use of behaviorally-based interview techniques.
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Reporting include surveying applicants and hiring mangers collecting and analyzing
applicant flow data, and reporting performance measure and processing metrics.
Critical analysis
I deliberated organization and their strategies and rules regulation. In MCB there is solid
communication between the employees and managements. The planning and selection
process of MCB is very good.
MCB employees are satisfied from their job besides their seniors are happy from their
performance. The recruitment and selection process of MCB is not good .due to which
scrawled employees are selected and they did not work fine according to the essential of
the job. Although in MCB selection process is based on interviews and qualification.
They select and hire the essential employees for the compulsory job thats why there are
fewer chances of dissatisfaction. In MCB they give superior training for selected
employees, management system of MCB is very nice. in MCB they collaborate with
every one wherever they need help .
Mostly employees are satisfied their jobs as well as their managers are also satisfied their
jobs .but MCB need to improve their management skills and planning for selection and
hiring process. Also they should think about the need and want of employee that why
they are not satisfied from their jobs and why they dont perform very well as they need.
Some employees of MCB are not satisfied their current salaries they get, from the bank
.and their performance is not good. If MCB are fully enjoying their work and their
performance is good they are happy from the company policies.
So it shows that unhappy employees are less fruitful while fulfills employees are more
productive, inventive and faithful .as verified that advance in job fulfillment principal
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employees and other stake holders due to efficient policies and practices MCB bank is
making progress.
SWOT Analysis
The overall evaluation of a company, s strength, weakness, opportunities, and threats is
called SWOT analysis.
Strength:
The main strength of the bank lies in its services. The other fact that contributes is
approaching to each segment of society .another positive concern that becomes the
strength of the bank is its innovation some others are as follows
Bank reputation:
MCB has made a status of a compact economic institutions over 60 years it focus on
growth done enlightening services quality investment in technology and people
developing its extensive branch network and evolving a large and stable deposits based .
Customer satisfaction:
MCB bank by the customer satisfaction.it enables the customer thorough providing them
appropriate services and guiding them in their investment choices. customer always
reliable and believe MCB.MCB bank believes in building and keeping close relationship
built on supreme care and devotion itself as an compliment to MCB credit.
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Promotion effectiveness:
MCB has developed a very encouraging promotional principle which create great loyalty
and motivations in employees towards the bank
Continuous improvement:
MCB bank held diverse training programs which enables the members or staff upgrade
their knowledge .MCB has taken initiative to introduced new schemes regarding its
product and services .in this way it continuously made improvement in its employees and
services.
Weakness:
Some of weaknesses are as follow:
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The bank management is unable to utilize optimum productivity from the staff. The
matter of fact is that staff is skilled and experienced but that are not utilized properly to
gain optimal productivity
Overburdened staff
Staff is overburdened with unproductivity tasks from the management .employee should
be used when and where required to get maximum output from them. Right man for right
job should be used.
Opportunities:
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MCB bank may improve its rupee traveller cheques (RTCs) sales by through for new
market positions.it can familiarize debt card system or may adapt the current ATM cards
into a whole debt card. House financing sector can be targeted to maximize the profit.
MCB bank enter into contract with other banks to use each other ,s ATMs which will
result in an increased accessibility to MCB customers and customers of other banks as
well as all around the world settlements money are strictly observed so as the money paid
may not fall in hands of thus termed extremists for that all predictable money filtering
done HUNDIES have been still there is an opportunity for MCB to spread its branch
network to several countries highlighting mostly on introducing electronic fund transfer
services.
Different banking courses can be offered for improving of banking staff
Management skills
Different management skills courses should be introduced to employees in order to make
them familiar management abilities.
Update courses:
Various refresher courses should be conducted for the staff to keep them abreast.
Foreign training:
Staff should be sent for some foreign courses in order to known them for global progress
in their respective fields.
IT courses:
For staff it is necessary to have knowledge in this it world various IT courses conducted
for the staff.
Threats:
Competitions are increasing day by day:
Due to the increase in the number of conventional commercial banks, there is an increase
in competition. Also there is a lot of aggressive marketing by the competitor banks .this is
also a threat for MCB bank.
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Due to increases in interest rate against loans customer and investors cannot get loan
from bank .customer will feel unhappy and they are enable to take much loans which will
decreases the business of bank.
Conclusion
As I have studied and analyzed MCB bank ltd .i found out this a good bank as its
working, management is concerned.
First of all the reason of this is that there is no directive style in the management of MCB
and which shows that there is decentralization in the bank and every branch manager can
take decision according to the situation.
MCB is providing their customers with wide range of services including online banking.
Virtual banking and some of their new products in the pipeline, include ATM network etc.
shows that MCB bank is taking good care of their customers.
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MCB bank made heavy investments, towards enhancing its capabilities in the area of
automation and technology .MCB is well positioned to meet client needs, with improved
competitive advantage.
During my stay at bank MCB I have observed that some people are overburdened and
some people used to sit idle for most of their working hours. There should to work load
analysis for all employee and work load should be distributed respectively keeping in
views the capacities and capabilities of employees. The bank should improve its online
transaction system and intranet. Bank should improve its online transaction system .new
marketing strategies should developed to attract customers.
More training and developments programs should be lunched in order to clear the
concepts of employees about new products and banking techniques there is need to
develop a good relationship among employees and their seniors.
Recommendations
In this section, you are required to suggest solutions for all the problems or discrepancies
(you have pointed out in critical and SWOT analyses) found in the organization.
In some branches of MCB there is a problem of staff shortage .there are only few
employees who are the be all and end all of the whole branch resulting in burden of work
shortage of staff should be handled timely.
Most of the bank employee are sticking to one seat only with the result that they become
master of one particular job and lose their grip on other banking operation. In my opinion
the entire employee should have regular job experience all outlook towards banking job
rotation is must for making people and assets fir the company
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Banks should give some incentives to its employees in order to remove the conflict
between lower and higher officers and should try to improve the working condition of
bank.
it is human nature
goes behind reward and incentives while one try avoid from
punishment .likewise in commercial institution like bank this system be introduced with
full force means active smart, educated skilled ,self-spoken and well versed staff personal
,should be rewarded, while on the other hand lazy ,lethargic ,rough dealers and illmannered must be warned penalized and punished.
The period of internship should be divided into the number of department of the MCB the
internee should be given time table mentoring the number of days he has to work at
different places in the bank on the 1st 4 days each department internee should be given
lectures by the officers of the department concerned about working of the department.
Human
resource
management
system.
Wikipedia.
Retrieved
from
http://en.wikipedia.org/wiki/Human_resource_management_system
(2011).
History
of
MCB.
MCB
Bank
Limited.
Retrieved
from
http://http://www.mcb.com.pk/mcb/about_mcb.asp
(2011). Vision and Mission Statement of MCB. MCB Bank Limited. Retrieved from
http://www.mcb.com.pk/mcb/mission_vision.asp
(2011). Product and Services of MCB. MCB Bank Limited. Retrieved from
http://www.mcb.com.pk/psc/personal/default.asp
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(2011). Financial Data and Reports of MCB. MCB Bank Limited. Retrieved from
http://www.mcb.com.pk/ir/fin_data_rep.asp
Books:
Marc Effron, Robert Gandossy, & Marshall Goldsmith (2003). "Human Resources in the
21st Century". New York: John Wiley & Sons.
(2011)Virtual University MGT 501 - Human resources management.
Extra Source:
Colleagues
Operational manager
Branch Manager
Head of Department
Different Hand books
Newspapers
Annexes
At the end of your report, attach all of the supportive material you have used for the
preparation of your report like brochures, forms, newsletters, interviews, questionnaires,
etc.
Annual report 2010
Orientation report
Information from HR department management
MCB brochures
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