RinnaiTankless

WaterHeater

TroubleshootingManual

WARNING

Thereareanumberofliveteststhatarerequiredwhenfaultfindingthisproduct.Extremecareshouldbeused
atalltimestoavoidcontactwithenergizedcomponentsinsidethefurnace.

YouMUSTbeaqualifiedservicepersonbeforeproceedingwiththesetestinstructions.

Beforecheckingresistancereadings,turnoffpowersourcetounitandthenisolateeachitemtobechecked

fromthecircuitbyunpluggingit.

Whensettinggaspressuresononeoftheseunits,pleasecheckthecompletemodelnumberyouaretrouble

shooting.Gaspressuresanddipswitchescanvaryamongmodels.Alwayschecktheratingplateforcomplete

CAUTION
Labelallwirespriortodisconnectionwhen
servicingcontrols.Wiringerrorscancause
improperanddangerousoperation.

Ifanyoftheoriginalwireassuppliedwiththeappliancemust

bereplaced,itmustbereplacedwithtype18AWGwireorits
equivalent.

TableofContents
CodeNumbers

Page#

034
055
106
118
1211
1415
1617
1918
2519
3120
3221
3322
3423
4124
5125
5226
5727
5828
6129
6530
7031
7132
7233
7334
7935

NoCode.36
LC,LCOLC9.37
FF...38
ColdWaterSandwichcausedbyFaultyFixture...39
ColdWaterSandwichcausedbyLowFlow..40
Howtoretrieveflowrate/temperatureoutputwiththeMC911&MC912Controller.42

Code03TroubleshootingProcedure
Powerinterruptionduringbathfill(Waterwillnotflowwhenpowerreturns)

1. Turnofallhotwaterfixturesinbuilding.NextpresstheON/OFFbuttononthetemperature
controllertwice.

Code05TroubleshootingProcedure
BypassServo

2. Turnoffpowersupplytounit,reapplypower.Fireupunit.Ifcode05reappearsreplacebypass
valve.

Code10TroubleshootingProcedure
AirSupplyorExhaustBlockage

Requestpicturesoftheentireventsysteminside/outsidethehomeorbusiness.Reviewpictureslooking
forclearanceissues,improperventingormaterialsused,etc.FileallpicturesinSytelineunderincident
number.

1.Performthistestonlyiftheunitiscodingoutduringyourservicecall.Removetheventsystemfrom
thetopofthewaterheater.Firetheproductandseeiftheunitwilloperatewithouttheventsystem
connected.Iftheunitoperateswithoutcodingoutatthatpointthat'sagreatindicationtheproblemis
intheventsystemleavingtheunit.Ensurethefrontcoverisinstalledonproductbeforeperformingthis
test.Neverleaveaunitoperatingwithouttheventsystemconnected.Thetestmentionedaboveisonly
that,atest.Iftheunitfunctionedwiththeventdisconnectedthereisa95%chancetheissueisinthe
ventpipeinstallation.Nextgotostep2below.Thereisa5%chanceitcouldbeintheotheritemslisted
below.

2.Verifyeachventsectionforproperinstallation.Thiswillrequiredisassemblingeachsectiontoensure
properinstallationdepth.Markventpipesectionwithamarkerbeforedisassembling.Thiswillallow
youtodeterminetheproperdepthwhenyoudisassemblethecomponents.Makesuretousethe
siliconegreaseRinnaisupplieswiththecondensingvent(PP)ventingwheninstallingeachjoint.Failure
tousethegreasewillresultinimproperlysealedjointswhichwillleadtocode10.

3.Inspecttheventsystemtoensureallclearancesaroundventterminationsweremet.Improper
clearanceswillresultinrecirculationofcombustiongases.

4.Makesuredipswitchforventlengthwassettotheproperposition.Firstdeterminetotalventlength,
eachninetydegreeelbowcountsassixfootofventlength,andeachfortyfivedegreebendcountsas
threefoot.Example;aventsystemwithtwoninetydegreeelbows,onefortyfivedegreeelbowandten
footofstraightpipewouldbecalculatedastwentyfivefootoftotalventlength.

5.Ifinstallersprayedaformsealantaroundtheventpipepenetrationthroughthewallmakesurethis
materialdidnotcollapsetheintakepipe.Lookdownventpipewithaflashlight.Ifyoucan'tseethat
sectionofventingmaterialremoveitfromthewallandinspectit.

6.Checkfordebrisinventsystem.Disconnectjointslookingforwater,condensation,inspectsorother
items.

7.MakesureventterminationmeetsRinnai'srecommendationfromanotherventterminationonthe
samewall.IfmultipleRinnai'sareinstalledatlocationeachterminationshouldhaveaminimumof
twelveinchesofseparationwheninstalledonthesameplane.Iftheotherventsarenotonthesame
planeyouneedafivefootseparationbetweenventterminations.

8.Verifyventterminalsareinstalledwiththeproperclearancefromoverhangs,grade,obstructions,
walls,porches,etc.Seeventinginstructionsforproperclearancerequirements.

9.Removefanmotorandinspectfanwheel,housing,andairductforanytyperestriction.

10.Removeburnermanifoldandinspectforinsectsorotherdebrisinairchannelforrestriction.

11.Removeburnerandinspectcopperfinsinheatexchangerforabuildupbetweenfins.Thiswillcause
airflowrestrictionswhichcanleadtocode10's.Ifbuildupispresent,youwillneedanaircompressor
capableofdelivering120psiofairtoblowouttheburnerandheatexchangerfins.Ifunabletocleanthe
heatexchangerwithcompressedairreplacetheheatexchanger.Alwayswearsafetyglassesandamask
whenblowingouttheburner.

12.Verifylowandhighfiremanifoldpressuresaresetcorrectly.Somemodelunitshaveaburnersensor
ifthemanifoldpressuresarenotproperlysetthetemperaturerangeforthissenormaybetoolow
causingacode10.Thisinformationcanbefoundunderthefrontcoverintheplasticholder.Ifmissing
contactRinnaiforpropergaspressuresettingprocedures.

13.Verifymanifoldgaspressuresanddipswitcheswereproperlysetforyouraltitude.Thisinformation
canbefoundunderthefrontcoverintheplasticholder.IfmissingcontactRinnaiforpropergas
pressuresettingprocedures.

14..Otheritemsthatcouldcausecode10's;

a.Badfanmotorbearing
b.BadwiringharnesstofanmotorfromPCboard
c.BadPCboard
d.Improperdipswitchsettings

Code11TroubleshootingProcedure
NoIgnition

Requestpicturesofthegaspiping,meter,regulator,tankandanyflexconnectorsusedinthesystem.In
addition;havetheinstallerremovethefrontcoverandforwardyoupicturesoftheheatexchanger,fan
motor,andtheareaaroundtheflamerod.Reviewthesepictureslookingforimpropersizedgaslines,
regulators,tanks,signsofwaterleaksorheatdamagetocomponentsinsidetheunitscasing.Fileall
picturesinSytelineunderincidentnumber.

1.Verifyallgasvalvesongassystemareopenfeedingthepropergaspressuretosaidappliance.

2.Verifyallairwaspurgedfromgaslinesafterinstallation.

3.Verifyproperinletgaspressuresarebeingfedtoappliance.Checkappliancesratingplateforproper
pressures.Thisplateorlabelislocatedonthesideofeachunit.TheminimumlistedinletpressureMUST
bemaintainedwithallgasappliancesatthelocationfiringonhighfire.Iftheproductisacondensing
unitthefrontpanelmustbeinstalledbeforetestinginletpressures.

4.Verifypropergastype;ensurethegassupplyatthislocationmatchesthatlistedonsaidappliance.

5.VerifygastypedipswitchonPCboardisswitchtopropergastypeposition.

6.Verifyigniterisworking.Turnoffgasvalvefeedingtheappliance.Unplugigniterwire;holdtheigniter
wirewithaninsulatedpairofpliersabouta1/4"fromapieceofmetal.Cycletheunittoensureyousee
asparkwhenunitiscycling.Ifnot,checkignitionsystemforlooseconnections,damagedcomponentsor
disconnectedplugsbacktoPCboard..Ifnosparkisnotedchecktheignitionboardtoverifyitisgetting
thepropervoltagefromthePCboard.Seetroubleshootingdocumentundertheunit'sfrontcoverfor
propervoltageandconnectornumbers.Note;therewillbenovoltagepresentunlesstheunitisgoing
throughtheignitioncycle.

7.Makesuretheceramicsparkerelectrodeistightinitsmountingbracket.Youshouldnotbeableto
moveitwithyourfingerifgasketisintact.Iflooseremoveitandcleanwithdollarbill.Reinstallusing
newgasketandensureitistightwhentheinstallationisfinished.Iftheelectrodeisloosethetipcan
dropdownandtouchtheburnerscreatingashortornospark.Alooseflamerodiscalledafloating
flamerodandwillresultincode11sor12's.

8.Verifytheproperflamerodwireispluggedintotheproperflamerod.Someunitshavemultipleflame
rods.Aquickchecktoverifycorrectwiringistolookatthestampedletteronthebracketatflamerod,
sampleaYindicatesyellow,R=redandB=blue

9.Verifytheflamerodistightinitsmountingbracket.Youshouldnotbeabletomoveitwithyour
fingerifgasketisintact.Iflooseremoveitandcleanwithdollarbill.Inspectflamerodforcracks.
Reinstallusingnewgasketandensureitistightwheninstallationisfinished.Alooseflamerodiscalleda
floatingflamerodandwillresultincode11's.

10.Lookintoviewwindowonappliancetoseeifyoueverseeaflameintheburnerboxwhiletheunitis
goingthroughtheignitioncycle.Ifyoudothatindicatesanissueintheflamerectificationcircuit.This
couldbeabuildupofcarbonorawhitesubstanceonflamerod,badconnectionatflamerod,looseor
damagedflamerod,badPCboard,gasvalveorlowinletgaspressures.BeforereplacingthePCboardor
gasvalvecontinuetroubleshootingthestepsbelow.

11.Removeigniterandflamerodandinspectthemforcarbonorawhitesubstancebuildup.Cleanboth
theigniterandflamerodbeforereinstalling.Inadditioninspecttheburnersundertheigniterfor
condensatebuildupordebris.Blowoutburnersandburnerboxwith120psiofair.Ifyouremovejust
theigniterandflamerodassemblies,makesureyouhaveanewflamerod/ignitergasket.Thisgasket
MUSTbereplacedifthissealisbroken.Whileinsidetheburnerboxlookupbetweenthecopperfins
insidetheheatexchangerfordebrisand/orblockage.Blowoutfins,ifunabletocleanoutfinsinside
combustionboxreplaceheatexchanger.

12.Ifyounoteimproperinletgaspressureschecktoseeifthegassystemwasproperlysized.Ifsized
properlyyoushouldseenomorethana0.3inchpressuredroponnaturalgaswithallgasappliancesin
thebuildingfiringonhighfire.Theallowablepressuredropforpropaneis0.5inchesofwatercolumn.
ThispressuredropisbasedontheInternationalPlumbingCodewhenoperatingongaspressuresupto
14"inchesW.C.withblackironpiping.Thereareanumberofapprovedgaspipingsystemoutthere,
makesureyourefertothemanufacture'sorInternationalPlumbingCodebookforpressuredropson
gaspipingandpressuresyouareusingforproperpressuredropsallowed.Ifpressuredropexcessesthat
mentionedaboveforblackirongassystems,yoursystemcouldbeundersized,pleaserechecksizing.
Theissuecouldbeinanyofthefollowingitems;thegassystem,gaspiping,regulator,tank,utility
supply,dirtordebrisingassystemcomponents,etc.Havethegassystemcheckedbyaprofessionalgas
technicalormasterplumberthatdealswithgassystemsizing.RefertotheInternationalPlumbingCode
Bookforpropergassystemsizingforgastype,pipingandpressuresbeingusedatthislocation.

13.Inspectventsystemforloosejoints,improperfittings,failuretomeetclearancesaroundvent
terminaloutsidebuilding.Seeventinginstructionsforclearancespecifications.Failuretomeetvent
terminalclearancescanleadtorecirculationofcombustiongasescausingincompletecombustionwhich
willleadtocarbonbuilduponflamerod.Inaddition;ensureventlengthiswithinspecificationsanddip
switchforventlengthshasbeenproperlyset.

14.Verifyinstallerusedtheproperventingmaterialsfortheunitatyourlocation.Theymustusethe
correctventingmaterialforclassIIIappliancesapprovedbyRinnai.SeeRinnaiventinginstructionsfor
details.

15.Verifyproperaltitudesettings,seehighaltitudegaspressuresettingprocedurefordipswitchand
manifoldgaspressuresettings.

16.Oninternalunitsinspecttheplastictuberunningfromthebottomofthecombustionchamberto
thegasvalve.Ifyoufindmoistureinthattube,replacethegasvalve.Alsoinspecttheventsystemtosee
wherethecondensate/moistureiscomingfrom.Theburnerandheatexchangerfinsshouldbe
inspectedforexcessivecorrosionalso.Signsofmoisturecouldbearesultofanimproperventingora
leakinsidetheheatexchange.

17.VerifyinstallerusedthecondensatedraintapasrecommendedbyRinnaiontheventterminal
connectionatthetopofthewaterheater,noncondensingproduct.Ifthecondensatedrainlineisnot
9

connectedpleaseinstalloneperRinnaiventinginstructions.Ifacondensatelineisinuse,inspectthe
ventconnectorontopofwaterheatertoensureitsnotstoppedup.Inaddition;checkthecondensate
draintrapandlineforblockage.Ifstoppedupremoveventpipefromunitandcleanoutalldebris
and/orbuildupfromthetraporline.

18.Checktoensurealltwostagesregulatorsareinstalledatleastsixfootawayfromappliance.Ensure
whenapplianceshutsoffthepressurefromthetwostageregulatordoesn'texceedthemaximuminlet
pressurefortheappliance.Toverifythisconnectyourmanometeruptothetestportonthebottomof
thewaterheater.Theinletpressuresshouldneverexceed10incheswatercolumnfornaturalgasor
13.5inchesonpropane.Ifitdoestheregulatormaybedefective.

19.Inspectallwiringharnessesthroughoutunitforwaterormoistureinelectricalconnections.Ifany
connectionsappeartobedamporwetdrythemoutandtrytofindoutwhatiscausingthis.

20.IfusinganMSAorMSBsystemisolatetheunitgivingtroublefromthesystemduring
troubleshooting.Ifunitoperateswhenisolatedtheissuemaybeintheelectronicstagingsystem(MSA
orMSB).

21.Othersuggestions;

a. Verifysparkelectrodeisinstalledinthecorrectposition.

b. Verifyallburnercassettesareinplaceinburnerrack.Sometimeswhencontractorsdropaunitthe
burnerscanshiftandbecomedislodged.Ifyoufindtheburnersdislodgedlooseburnerbracketand
reseatthem.

c. Removethefourburnerslocatedundertheflamerodandmovethemovertothehighfiresideof
theburnertray.Movethefourburnersfromthehighfiresideoverundertheflamerod.Sometimes
condensateordebriscangetdownintheburnersandcauseturbulenceinsidetheburner.

d. Condensate,debrisoramalfunctioningmechanicalcomponentinsidethegasvalvemaybe
preventingthevalvefromopeningcorrectlyonceinawhile.Replacegasvalve.

e. VoltageoutputtogasvalvefromPCboardcouldbeincorrectorintermittentduetoabad
componentonPCboard,replacePCboard.

10

Code12TroubleshootingProcedure
FlameFailure

Requestpicturesofthegaspiping,meter,regulator,tankandanyflexconnectorsusedinthesystem.In
addition;havetheinstallerremovethefrontcoverandforwardyoupicturesoftheheatexchanger,fan
motor,andtheareaaroundtheflamerod.Reviewthesepictureslookingforimpropersizedgaslines,
regulators,tanks,signsofwaterleaksorheatdamageofcomponentsinsidetheunitscasing.Fileall
picturesinSytelineunderincidentnumber.

NOTE;beforetroubleshootingyourcode12firstdeterminewhattypecode12ispresent.Lookintothe
viewwindowwhiletheapplianceisgoingthroughtheignitioncycletoseeifyoueverseeavisibleflame.
Thereasonforthisis;therearetwotypesofcode12's.Themostcommoncode12iscalledaflame
failure,meaningtheappliancedidsenseaflameatonepoint.Inotherwordsyoucouldseeavisible
flameintheburnerboxduringtheignitioncycleand/orduringoperation.Theotheriscalledan
immediatecode12and/ornoflamewasevernotedintheburnerbox.Ifyounoteaflameevenfora
fewsecondsfollowsteps117below.Ifnoflamewasevernotedproceedtothelastitemlistedin
theseinstructionscalled,"Immediatecode12ornoflamevisibleinburnerbox".

Oftenitisdifficulttodistinguishbetweenagascode12orandelectricalcode12.Theeasiestwaytodo
thisistoturnoffthegasandthentryfiringtheunit.Itshouldgotoacode11atthatpoint.Ifitgoes
ontocode12youhaveanelectricalshortinacomponentorwiringharness.

1.Verifyproperinletgaspressuresarebeingfedtoappliance.Checkapplianceratingplateforproper
pressures.Thisplateorlabelislocatedonthesideofeachunit.TheminimumlistedinletpressureMUST
bemaintainedwithallgasappliancesatthelocationfiringonhighfire.

2.Ifyounoteimproperinletgaspressureschecktoseeifthegassystemwasproperlysized.Ifsized
properlyyoushouldseenomorethana0.3inchpressuredroponnaturalgaswithallgasappliancesin
thebuildingfiringonhighfire.Theallowablepressuredropforpropaneis0.5inchesofwatercolumn.
ThispressuredropisbasedontheInternationalPlumbingCodewhenoperatingongaspressuresupto
14"inchesW.C.withblackironpiping.Thereareanumberofapprovedgaspipingsystemoutthere,
makesureyourefertothemanufacture'sorInternationalPlumbingCodebookforpressuredropson
gaspipingandpressuresyouareusingforproperpressuredropsallowed.Ifpressuredropexcessesthat
mentionedaboveforblackirongassystems,yoursystemcouldbeundersized,pleaserechecksizing.
Theissuecouldbeinanyofthefollowingitems;thegassystem,gaspiping,regulator,tank,utility
supply,dirtordebrisingassystemcomponents,etc.Havethegassystemcheckedbyaprofessionalgas
technicalormasterplumberthatdealswithgassystemsizing.RefertotheInternationalPlumbingCode
Bookforpropergassystemsizingforgastype,pipingandpressuresbeingusedatthislocation.

3.Verifymanifoldgaspressures.Youwillneedthegaspressuresettingprocedureforthemodelnumber
applianceyouareworkingon.Thisinformationisnormallyfoundinaplasticholderonthebacksideof
thefrontpanel.IfprocedureisnotavailablecontactRinnaitechservicesfordata.Verifycorrectdip
switchsettingsbeforeadjusting/checkinggaspressures.Dipswitchsettingscanbefoundinthegas
pressuresettingprocedure.Ifinaltitudesabovetwothousandfootinelevationrefertohighaltitude
settingsandpressures.Next;connectyourmanometertothegasvalvetestport.Firetheunitup
11

ensuringyouhaveatleastthreegpm'sofflowthroughthewaterheater.Youcanusetheunit'skeypad
tocheckyourflowratetoverifythreeplusgpm's.Then;placetheunitintoforcedlowfireandfollow
thegaspressuresettingproceduretoadjustthelowfiregaspressure.Nextplacetheunitintoforced
highfirepergaspressuresettingprocedure.Adjusthighfirepressureperinstructions.Improper
manifoldgaspressurescanleadtocode12's.

4.Inspectventsystemforloosejoints,improperfittings,failuretomeetproperclearancesaroundvent
terminaloutsidebuilding.Seeventinginstructionsforclearancespecifications.Failuretomeetvent
terminalclearancescanleadtorecirculationofcombustiongasescausingincompletecombustionwhich
willleadtocode12.Inaddition;ensureventlengthiswithinspecificationsanddipswitchforvent
lengthshasbeenproperlyset.

5.Ensuretheinstallerusedtheproperventingmaterialsfortheunitatyourlocation.Youmustuse
concentricventingmaterialforclassIIIappliancesapprovedbyRinnai.SeeRinnaiventinginstructions
fordetails.Verifyventingcomponentatunit'sventconnectionisfullyengagedintotopofwaterheater.
Separateconnectiontocheckforproperconnection.Youcanmarkthewhiteventmaterialatthe
stainlesssteelconnectionbeforepullingitaparttocheckdepthonceseparated.Failuretohavethis
jointfullyengagedwillresultsincode12'swithintensecondsoftheunitfiring.

6.Makesuretheflamerodistightinitsmountingbracket.Youshouldnotbeabletomoveitwithyour
fingerifthegasketisintact.Ifyouremovetheflameroditisveryimportanttonotetheorientation
beforeremoval.Afterremovingit,cleanitwithadollarbill.Reinstalltheflamerodinthesame
orientationasitwasbeforeremoval.YouMUSTreplacetheflamerod/ignitergasketbeforereassembly.
Note;alooseflamerodiscalledafloatingflamerodandwillresultincode12's.Flamerodsshould
neverhavetobereplacedunlessthewhiteceramiciscrackedorbrokenortheflamerodisdamaged.

8.InspectflamerodwireslookingforlooseordamagedwiresorconnectorsattheflamerodandPC
board.

9.Inspectflamerodsiliconeprotectivesleeveforcracksorheatdamage.Ifcrackedorhasheatdamage
thesparkcouldpossiblyseekagroundingsourceotherthantheintendedtargetthoughtheigniter,
replacethesleeve.

10.Aproperlygroundedcircuitiscritical.Checktoensureallgroundconnectionsareintact,freeof
corrosion,tightateachjointorconnectionandthepolarityofthecircuitiscorrect.Ifunsurecontacta
LicensedElectriciantoinspectand/orcorrectanyissuewiththecircuit.

11.Pulltheunit'sburnerandinspectfordebrisand/orcondensatearoundtheburnerlocatedatflame
rodposition.Cleanallburnersusing120psiofcompressedair.Blowoutcombustionchamberand
copperfinsinheatchangerwhileinsidetheburnerbox.Ifyouareunabletocleanoutthedebris
betweenthecopperfinsintheheatexchanger,replaceheatexchanger.Notethecoppersurfacewhere
theburnerboxandheatexchangermeet.Ifthatsurfaceappearsblackfromheatstressthatsagood
indicationthefinsinsidetheheatexchangerarecloggedwithdebris.Ifyouhaveheatdamageonthe
surfaceoftheheatexchanger,replacetheheatexchanger.

12.Oninternalunitsinspecttheplastictuberunningfromthebottomofthecombustionchamberto
thegasvalve.Ifyoufindmoistureinthattubereplacegasvalve.Alsoinspecttheventsystemtosee
12

wherethecondensateiscomingfrom.Itcouldbeaventingissueorleakinsidetheheatexchange
combustionboxarea.

13.EnsureinstallerusedthecondensatedraintapasrecommendedbyRinnaiontheventterminal
connectionatthetopofthewaterheater,noncondensingproduct.Ifthecondensatedrainlineisnot
connectedpleaseinstalloneperRinnaiventinginstructions.Ifacondensatelineisinuse,inspectthe
ventconnectorontopofwaterheatertoensureitsnotstoppedup.Ifstoppedupremoveventpipe
fromunitandcleanoutalldebrisorbuildupinthetrapordrainlines.

14.Inspectfanblowerwheelfordebrisand/orinsects.Important;turnoffpowertounitbefore
unpluggingfanmotororpluggingitbackup.Failuretodosocanshortoutfanmotor.Ifinsectsordebris
arefoundinthefanhousingorburnerassembly,inspecttheentireintakeairchambertoincludethe
ventsystemandairboxchamber.

15.Checktoensurealltwostagesregulatorsareinstalledatleastsixfootawayfromappliance.Ensure
whenapplianceshutsoffthepressurefromthetwostageregulatordoesn'texceedthemaximuminlet
pressurefortheappliance.Tocheckthis,connectyourmanometeruptothetestportonthebottomof
thewaterheater.Theinletpressuresshouldneverexceed10incheswatercolumnfornaturalgasor
13.5inchesonpropane.Ifitdoestheregulatormaybedefective.

16.Inspectallwiringharnessesthroughoutunitforwaterormoistureinelectricalconnections.Ifany
connectionsappeartobedamporwetdrythemoutandtrytofindoutwhatiscausingthis.Thiscan
causeashortcircuitwhichwillleadtocode12.

17.IfanyMSAorMSBsystemisinuseisolatetheunitfromthatsystemandseeifitoperateswithout
goingtoacode12.Ashortcircuitwithinthosesystemscancauseacode12.

18.Seebelowforothersuggestions:

a.Removethefourburnerslocatedundertheflamerodandmovethemovertothehighfiresideofthe
burnertray.Movethefourburnersfromthehighfiresideoverundertheflamerod.Sometimes
condensateordebriscangetdownintheburnersandcauseturbulenceinsidetheburner.

b.Condensate,debrisoramalfunctioningmechanicalcomponentinsidethegasvalvemaybe
preventingthevalvefromopeningcorrectlyonceinawhile.Replacegasvalve.

c.VoltageoutputtogasvalvefromPCboardcouldbeincorrectorintermittentduetoabadcomponent
onPCboard,replacePCboard.

Immediatecode12or19noflamevisibleinburnerbox;

Thiscodeappearswhenyoufirstturnonthewatersupply.Thewaterheaterwillgostraightintoacode
12or19dependingonmodelnumberofwaterheater.Inallothercodesincludingmostcode12'sthe
13

unitwilltrytofirethreetimes.Thatwillnotoccurontheimmediatecode12.Thefanmotormaytryto
comeonbutimmediatelygoesintoacode.

Theimmediatecode12or19isanindicationofashortcircuitwithintheappliance.Couldbeashortina
wiringharness,waterflowcontrolorbypassvalveoranyothercomponentwithintheDCcircuit.One
waytotrackthisdownistounplugonecomponentatatimeandtrytocycletheuniton.Ifyouunplug
anycomponentandtheunitcyclesthreetimesafterunpluggingit,theshortisinthatdevice.

14

Code14TroubleshootingProcedure
ThermalFuseorOverheat

Requestpicturesoftheinternalcomponentsinsidethewaterheaterscasingespeciallyaroundtheheat
exchangerwherethecoppersectionmeetsupwiththecombustionbox.Youarelookingfor
discolorationoftheheatexchangersurfaceinthatarea.FileallpicturesinSytelineunderincident
number.

Note;Code14isanindicationofoverheatingandshouldbetakenseriously.Therearetwocomponents
(bimetalswitch&thermofuses)withintheproductthatwillcauseacode14.Theoverheatbimetal
safetyswitchismountedontheheatexchangereitheronthetoprightorleftfrontofthatcomponent,
thethermofuseswrappedaroundtheheatexchanger.Thebimetalswitchinmostcaseswillresetitself
aftercoolingdownoncetripped.Afterthebimetalswitchresetstheunitwilloperateagain.Ifthefault
thatcausedittotripisnotcorrecteditwilltripagainoncethetemperaturerangeforthatswitchis
exceeded.Thethermofusesontheotherhandareaoneshotdevice,meaningonceblowntheymust
bereplaced.Thiswillrequireremovingtheheatexchangeratwhichpointyouneedtoperforma
detailedinspectionofallitemslistedbelow.

1. Verifytheunitisconnectedtothepropergastype;seeratingplateforgastypeofunit.

2. Checktoensurethisunithaseverbeenconvertedfromonegastypetoanother?Ifitwas
convertedverifyconversionwasperformedpermanufacturersspecifications.Seeconversion
procedureforthemodelnumberunitatyourlocation.

3. Verifyproperclearancesweremaintainedaroundunitandventterminals.

4. Inspectthesafetycircuitwiringharnessforlooseconnectors,damageorbrokenwires.

5. Ohmoutsafetycircuittodetermineifthebiswitchisopenoriftheissueisablownthermo
fuse.

6. Verifyalldipswitchesaresetpermanufacturerrecommendations,contactRinnaifordetailson
propersettingsifyouneedassistance.

7. Verifyforcelowandhighfiremanifoldgaspressures,checkusingamanometer.Procedurefor
checkingthesepressurescanbefoundonthebacksideofthefrontcover.Ifyouneed
assistancecontactRinnaitechnicalservices24/7fordetailsonnowtocheckthesepressures.
Youmusthaveamanometertocheckoperatinggaspressures.

8. Checksystemoperationtoseeifthewaterheateriscontinuouslyshortcycling.Ifso,heatfrom
shortcyclingcantransferintothecopperheatexchangeandtripthebimetalswitch.
InvestigatetoseewhatiscausingtheshortcyclingsuchasaquastatswithalowdeltaT.

15

9.

10.

11.

12.

13.

Increasesetpointofaquastatbyatleasttwentydegreeslowerthanthewaterheater'sset
point.Thiswillnormallystoptheunitfromshortcycling.

Inspectburnermanifold,burnerassemblyandheatexchangercopperfinsfordebrisbuildupor
blockage.Ifyoufinddebrisbuildupinsidetheheatexchangerthathasledtoacode14,replace
theheatexchanger.

Inspectthefront,sidesandbackoftheheatexchangersurfaceforcracks,separations,
discolorationordamageofanykind.Ifyoufindanyoftheabovementioneditemsreplacethe
heatexchanger.

Inspectallcomponentsinsidethewaterheatercabinetforsignsofexcessiveheatdamage.Take
noteofthecoppersurfaceoftheheaterexchangewherethecombustionboxandcoppermeet
fordiscoloration.Ifdiscoloration(black)surfaceisnotedreplaceheatexchange.Thisindicatesa
blockageordebrisbuildupbetweenthecopperfinsinsidetheheatexchange.

Verifyventingiswithinventclearancespecificationsandlengthspermanufactures
recommendation.

Ifcode14stillappearsafterperformingtheaboveinspections,replacePCboard.

16

Code16TroubleshootingProcedure
OverTemperatureWarning(Safetyshutdownbecauseunitistoohot)

1. Checkforlowflowincirculationsystemcausingshortcycling.

2. Checkforforeignmaterialsincombustionchamberand/orexhaustpiping.

3. Checkforblockageintheheatexchangerfins.

4. Cleanoutheatexchangerfinsorreplaceheatexchanger.

17

Code19TroubleshootingProcedure
ElectricalGrounding

1. Checkallcomponentsforelectricalshort.

18

Code25TroubleshootingProcedure
CondensateTrapisfull

1. Inspectcondensatedrainlineforblockage.

2. Inspectcondensatetrapandtankinsidecabinetforblockage.

3. Ensurecondensatelinehasanairgapbetweentheunitanddrainlineleavingthewater
heater.

4. Checksensorwiringharnessforloose,brokenordamagedconnectionsfromsensorbacktoPC
board.

5. Ifcondensatetankisdrainingandtheunitisstillthrowingacode25replacecondensate
tankwithsensor.

19

Code31TroubleshootingProcedure
BurnerThermocouple

1. Checklow/highfiremanifoldpressuresforpropersettings.Seegaspressuresetting
procedurelocatedunderthefrontcoverofunitinthetechnicaldatasheet.Inaddition,
canbefoundintheproductsservicemanual.Setmanifoldpressuresperinstructions
foryouraltitude.

2. VerifyalldipswitchesaresettotheproperpositiononthePCboard.Seetechnicaldata
sheetforpropersettingsatyouraltitude.

3. Measuremillivolt(mV)readingofburnerthermocouple.Thethermocouplemillivolt
rangeshouldbebetween20to27mVundernormalcombustion.Ifthereadingexceeds
30millivoltsorislessthan8millivoltstheunitwillgointoacode31.

IfthethermocouplemVoutputisabove30mVduringcombustionthatindicatesthe
unitmaybeoverfired.Verifyyourhighfiremanifoldpressures.Ifgaspressuresare
foundtobewithinspecifications,removeburnermanifoldandburners.Checkfor
blockagebetweenheatexchangerfins.Ifcloggedcleanalldebrisfromfinsorreplace
heatexchanger.

Ifthethermocouplereadingisbelow8mVduringcombustionthatindicateslowgas
pressureorlowBtucontentgas.Inotherwordsthethermocoupleisnotsensesahigh
enoughtemperatureinsidethecombustionchamberduetopressuresorgasissues.
Verifyyourforcedlowfiregaspressure.Ifpressureisfoundtobewithinspecifications,
contactRinnaitechsupportforassistance.

4. Replacethermocouple.

20

Code32TroubleshootingProcedure
OutgoingWaterTemperatureThermistorFault

1. Checkthermistorwiringharnessforloose,brokenordamagedconnectionsfromthermistor
backtoPCboard.

2. Turnoffwatersupplytothewaterheateranddrainsystemdown.Withnowaterleftinhot
watersupplylinesremovethethermistorandcheckforscalebuilduponthermistor.Cleanoff
anysubstancefoundonthiscomponent.Proceedtoitem#3below.

3. Withwatersupplystillisolatedandthermistorremovedfromunit,checkresistancereadingsof
thiscomponentusingavolt/ohmmetercapableofreading20Kohms.Setmetertoproper
settingforchecking20Kohmsandinsertmeterleadsintoeachendofthethermistorplug.Then
applyheattothethermistorbulb.Youwillnoticethethermistorresistancereadingstarttodrop
whenheatisapplied.Asimplewaytoapplyheatistoplacethethermistorbulbbetweenyour
thumbandanotherfingerandapplypressure.Theheatfromyourbodywillcausetheresistance
readingtodecrease.Ifthethermistorreadingstartstodecreasewithheatappliednormally
thatindicatesthecomponentisfunctioningproperly.Theresistancereadingwillincreaseificeis
placedagainstthebulb.Typicalresistancevaluesare11.414Kohmsat59degreesF,6.4
7.7Kohmsat86F,3.64.5Kohmsat113F,2.22.7Kat140For0.60.8Kat221F.

IfthermistorreadingsarecorrectreinstallthiscomponentensuringthesmallOringisstill
intactinthermistorwellbeforeinstallation.Placeasmallamountofgreaseorlubricantonthe
Oringtopreventdamagingitduringinstallation.Turnwatersupplybackonandcheckforleaks
aroundthiscomponent.Nextrefiretheunittoseeifyoustillgetacode32.Ifso,replacethe
thermistor.

21

Code33TroubleshootingProcedure
Heatexchangeroutgoingthermistor

1. Checkthermistorwiringharnessforloose,brokenordamagedconnectionsfromthermistor
backtoPCboard.

2. Turnoffwatersupplytothewaterheateranddrainsystemdown.Withnowaterleftinhot
watersupplylinesremovethethermistorandcheckforscalebuilduponthermistor.Cleanoff
anysubstancefoundonthiscomponent.Proceedtoitem#3below.

3. Withwatersupplystillisolatedandthermistorremovedfromunit,checkresistancereadingsof
thiscomponentusingavolt/ohmmetercapableofreading20Kohms.Setmetertoproper
settingforchecking20Kohmsandinsertmeterleadsintoeachendofthethermistorplug.Then
applyheattothethermistorbulb.Youwillnoticethethermistorresistancereadingstarttodrop
whenheatisapplied.Asimplewaytoapplyheatistoplacethethermistorbulbbetweenyour
thumbandanotherfingerandapplypressure.Theheatfromyourbodywillcausetheresistance
readingtodecrease.Ifthethermistorreadingstartstodecreasewithheatappliednormally
thatindicatesthecomponentisfunctioningproperly.Theresistancereadingwillincreaseificeis
placedagainstthebulb.Typicalresistancevaluesare11.414Kohmsat59degreesF,6.4
7.7Kohmsat86F,3.64.5Kohmsat113F,2.22.7Kat140For0.60.8Kat221F.

IfthermistorreadingsarecorrectreinstallthiscomponentensuringthesmallOringisstill
intactinthermistorwellbeforeinstallation.Placeasmallamountofgreaseorlubricantonthe
Oringtopreventdamagingitduringinstallation.Turnwatersupplybackonandcheckforleaks
aroundthiscomponent.Nextrefiretheunittoseeifyoustillgetacode33.Ifso,replacethe
thermistor.

22

Code34TroubleshootingProcedure
Combustionairtemperaturethermistor(InternalunitsONLY)

1. Checkthermistorwiringharnessforloose,brokenordamagedconnectionsfromthermistor
backtoPCboard.

2. Removethermistorfromfanmotorhousingandcheckresistancereadingsofthiscomponent
usingavolt/ohmmetercapableofreading20Kohms.Setmetertopropersettingforchecking
20Kohmsandinsertmeterleadsintoeachendofthethermistorplug.Thenapplyheattothe
thermistorbulb.Youwillnoticethethermistorresistancereadingstarttodropwhenheatis
applied.Asimplewaytoapplyheatistoplacethethermistorbulbbetweenyourthumband
anotherfingerandapplypressure.Theheatfromyourbodywillcausetheresistancereadingto
decrease.Ifthethermistorreadingstartstodecreasewithheatappliednormallythatindicates
thecomponentisfunctioningproperly.Theresistancereadingwillincreaseificeisplaced
againstthebulb.Typicalresistancevaluesare11.414Kohmsat59degreesF,6.47.7Kohms
at86F,3.64.5Kohmsat113F,2.22.7Kat140For0.60.8Kat221F.

Ifthermistorreadingsarecorrectreinstallthiscomponentintothethermistorwell.Nextrefire
theunittoseeifyoustillgetacode34.Ifso,proceedtoitem#3below.

3. Verifytheunitisconnectedtothepropergastype;seeratingplateforgastypeofunit.

4. Checktoensurethisunithaseverbeenconvertedfromonegastypetoanother?Ifitwas
convertedverifyconversionwasperformedpermanufacturersspecifications.Seeconversion
procedureforthemodelnumberunitatyourlocation.

5. Verifyproperclearancesweremaintainedaroundunitandventterminals.

6. Verifyalldipswitchesaresetpermanufacturerrecommendations,contactRinnaifordetailson
propersettingsifyouneedassistance.

7. Verifyforcelowandhighfiremanifoldgaspressures,checkusingamanometer.Procedurefor
checkingthesepressurescanbefoundonthebacksideofthefrontcover.Ifyouneed
assistancecontactRinnaitechnicalservices24/7fordetailsonnowtocheckthesepressures.
Youmusthaveamanometertocheckoperatinggaspressures.

8. Inspectburnermanifold,burnerassemblyandheatexchangercopperfinsfordebrisbuildupor
blockage.

9. Verifyventingiswithinventclearancespecificationsandlengthspermanufactures
recommendation.

10. Ifcode34stillappearsafterperformingtheaboveinspections,replacethermistor.

23

Code41TroubleshootingProcedure
FreezeProtectionSensorforExternalUnits

1. Checksensorwiringharnessforloose,brokenordamagedconnectionsfromsensorbacktoPC
board.

2. Ensuresensorisopentooutsideairandnotcoveredwithinsulation.

3. Withwatersupplystillisolatedandsensorremovedfromunit,checktheresistancereadingsof
thiscomponentusingavolt/ohmmetercapableofreading20Kohms.Setmetertoproper
settingforchecking20Kohmsandinsertmeterleadsintoeachendofthesensorplug.Then
applyheattothesensorbulb.Youwillnoticethesensorresistancereadingstarttodropwhen
heatisapplied.Asimplewaytoapplyheatistoplacethesensorbulbbetweenyourthumband
anotherfingerandapplypressure.Theheatfromyourbodywillcausetheresistancereadingto
decrease.Ifthesensorreadingstartstodecreasewithheatappliednormallythatindicatesthe
componentisfunctioningproperly.Theresistancereadingwillincreaseificeisplacedagainst
thebulb.Typicalresistancevaluesare11.414Kohmsat59degreesF,6.47.7Kohmsat86
F,3.64.5Kohmsat113F,2.22.7Kat140For0.60.8Kat221F.

IfsensorreadingsarecorrectreinstallthiscomponentensuringthesmallOringisstillintactin
sensorwellbeforeinstallation.PlaceasmallamountofgreaseorlubricantontheOringto
preventdamagingitduringinstallation.Turnwatersupplybackonandcheckforleaksaround
thiscomponent.Nextrefiretheunittoseeifyoustillgetacode51.Ifso,replacethesensor.

24

Code51TroubleshootingProcedure
InletWaterTemperatureSensor

1. Checksensorwiringharnessforloose,brokenordamagedconnectionsfromsensorbacktoPC
board.

2. Turnoffwatersupplytowaterheateranddrainsystemdown.Withnowaterleftinhotwater
supplylinesremovethesensorandcheckitforscalebuildup.Cleanoffanysubstancefoundon
thiscomponent.Proceedtoitem#3below.

3. Withwatersupplystillisolatedandsensorremovedfromunit,checktheresistancereadingsof
thiscomponentusingavolt/ohmmetercapableofreading20Kohms.Setmetertoproper
settingforchecking20Kohmsandinsertmeterleadsintoeachendofthesensorplug.Then
applyheattothesensorbulb.Youwillnoticethesensorresistancereadingstarttodropwhen
heatisapplied.Asimplewaytoapplyheatistoplacethesensorbulbbetweenyourthumband
anotherfingerandapplypressure.Theheatfromyourbodywillcausetheresistancereadingto
decrease.Ifthesensorreadingstartstodecreasewithheatappliednormallythatindicatesthe
componentisfunctioningproperly.Theresistancereadingwillincreaseificeisplacedagainst
thebulb.Typicalresistancevaluesare11.414Kohmsat59degreesF,6.47.7Kohmsat86
F,3.64.5Kohmsat113F,2.22.7Kat140For0.60.8Kat221F.

IfsensorreadingsarecorrectreinstallthiscomponentensuringthesmallOringisstillintactin
sensorwellbeforeinstallation.PlaceasmallamountofgreaseorlubricantontheOringto
preventdamagingitduringinstallation.Turnwatersupplybackonandcheckforleaksaround
thiscomponent.Nextrefiretheunittoseeifyoustillgetacode51.Ifso,replacethesensor.

25

Code52TroubleshootingProcedure
ModulatingSolenoidValveSignalAbnormal(POV)

1. Checkwiringharnessforloose,brokenordamagedconnectionsfromPOVvalvebacktoPC
board.

2. UnplugPOVvalveusingavolt/ohmmeterandcheckresistancereadingsacrossthePOVcoilon
thegasvalve.TheproperresistancereadingforthiscoilcanbefoundintheTechDataSheet
foundonthebacksideoftheunitsfrontpanelorintheRinnaiWaterHeaterServiceManualfor
thatmodelunit.Ifyoufindthecoiltobeopenreplacethegasvalve.Ifresistancereadingis
foundtobewithinspecification,proceedtoitem#3below.

Note:resistancereadingscanvaryfrommetertometerbasedonthemetersaccuracyrange
andbatterylife.Aweakbatterycanaffectreadings;replaceyourbatteryifindoubtbefore
performingservice.Inaddition;makesureyouhaveyoumetersettothecorrectresistance
(ohm)settingandthecomponentbeingcheckedisisolatedfromtheunitscircuitandpower
supply.

3. CheckvoltagetothePOVvalvewhileunitistryingtofire.Ifyouhavethepropervoltagebut
keepgettinganerrorcodeproceedtothenextitem.

4. Ifcode52stillappearsafterperformingtheaboveinspectionreplacethePCboard.

26

Code57TroubleshootingProcedure
BurnerOverheatBimetalSwitch

1. Checkburneroverheatbimetalswitchwiringharnessforloose,brokenordamaged
connectionsfromsensorbacktoPCboard.

2. Verityunitisconnectedtothepropertypegas.Example;ifanaturalgasunit,shouldbe
connectedtonaturalgas.

3. Verifylow/highfiremanifoldpressuresaresetproperly.Seegaspressuresettingproceduresfor
pressuresettingatyourelevation.

4. Cleansensor.

5. Ifunitwaseverconvertedfromonegastypetoanother,verifytheconversionprocesswas
preformperthemanufacturersinstructionsandallpressuresanddipswitchweresettomatch
thegastypeunitwasconvertedtoo.

6. Replacesensor

27

Code58TroubleshootingProcedure
SecondaryHeatExchangerSensor

1. Checksensorwiringharnessforloose,brokenordamagedconnectionsfromsensorbacktoPC
board.

2. Thiscodeindicatesascalebuildupinsidethesecondaryheatexchangeranditneedstobe
flushedtopreventdamage.Refertoflushinginstructionsintheownermanual.Hardwatermust
betreatedtopreventscalesbuildupordamagetotheheatexchangerwilloccur.

28

Code61TroubleshootingProcedure
CombustionfanMotor

NOTE:Beforeservicingfanmotorturnoffpowersupplytotheunit.Neverattempttoplugupor
unplugmotorwhilepowerissuppliedtoproduct.Failuretofollowthisprocedurecouldleadto
damagedcomponentsincludingfanmotor.

1. Checkwiringharnessforloose,brokenordamagedconnectionsfromfanmotorbacktoPC
board.

2. Removefanmotorwithpowersupplytoproductturnedoff.Inspectblowerwheeltoensureit
turnsfreely.

3. Checkfanhousingfordebristhatcouldpreventthefanwheelfromturning.

4. Measurefanmotorwindingresistance,seetechnicaldatasheetbehindfrontcoverorinservice
manualforproperresistancereadings.Ifwindingsareopenreplacemotor.

5. Ifmotorwindingsarewithinspecificationsandfanmotorturnsfreely,replacePCboard.

29

Code65TroubleshootingProcedure
WaterFlowServo

1. Checkwiringharnesstothewaterflowservoforloose,brokenordamagedconnectionsfrom
servobacktoPCboard.

2. Turnoffthepowertothewaterheaterandthenreapplytoseeifcoderesets.

3. Thewaterflowservovalvehasfailedtocloseduringthebathfillfunction.Immediatelyturnoff
thewaterflowanddiscontinuethebathfillfunction.

4. Replacewaterflowcontrolservo.

30

Code70TroubleshootingProcedure
PCBoardFault

1. CheckallwiringharnessattheconnectiontothePCboardtoensuretheyarenotloose,broken
ordamaged.

2. Checkalldipswitchestoensuretheyaresettotheproperposition.

3. ReplacePCboard.

31

Code71TroubleshootingProcedure
SV0,SV1,SV2,SV3SolenoidValveFault

NOTE:Beforeservicingproductdisconnectpowersupplytotheunit.

1. CheckwiringharnessestoSV0,SV1,SV2andSV3forloose,brokenordamagedconnections
fromgasvalvesolenoidsbacktoPCboard.

2. Checkformoistureinplastictubingoninternalunitsfrombottomofcombustionboxbackto
gasvalve.Ifmoistureisfoundinthistubereplacegasvalve.Inaddition;removeburner
manifoldandburnerassemblytodeterminewhatiscausingthemoisture.Lookforaleaking
heatexchangerorcondensationcomingfromtheventsystem.

Iftheheatexchangerisleakingreplaceitandanyothercomponentsdamagedduetothatleak.
Ifthemoistureiscausedbycondensationrunningbackintotheunitfromtheventsystemmake
provisionstostopthisbyinstallingacondensatedrainlineatthetopofsaidunit.

3. CheckvoltagetoSVOandSV1whileunitistryingtofire.Ifyouhavepropervoltagebutkeep
gettinganerrorcodeproceedtoitem4below.

4. MeasuretheresistanceofSV0,SV1,SV2andSV3ifanyofthesolenoidvalvesarefoundtobe
open,meaninghavingnoresistancereplacethegascontrolvalve.

5. Ifyouarestillgettingacode71replacethegascontrolvalve.Youmaygetagoodresistance
readinguponunpluggingthewires,howeverunderloaditcouldopenoryoumayhavea
mechanicalprobleminsidethevalvethatwon'tallowthevalveopen.

6. ReplacePCboard

32

Code72TroubleshootingProcedure
FlameSensingDeviceFault

NOTE:Beforeservicingproductdisconnectpowersupplytotheunit.

1. Checkwiringharnessestoflamerodsforbrokenordamagedconnectionsfromflamerodback
toPCboard.

2. Ensureflamerodistouchingflamewhenunitfires.

3. Removeflamerodandcheckforcarbonbuildup.Cleanflamerodwithdollarbill.

4. Checkinsideburnerfordebrisbuildupthatmaybeshortingoutflamerod.Ifdebrisonthe
burneristouchingflamerodthiscouldcauseashortcircuitandthrowacode72.

5. Measuremicroampoutputfromflamerod,shouldmaintainaminimumof1microamp.

6. Replaceflamerod,flamerodgasketandPCboard.

33

Code73TroubleshootingProcedure
BurnerThermocoupleFault

1. CheckwiringharnessatburnerthermocouplebacktoPCboardforloose,brokenordamaged
wiringorconnections.

2. Verifyalldipsettingsaresettotheproperalitiubeperthetechsheetfoundunderthefront
panelofyourunit.Thisinformationcanalsobefoundintheproductsservicemanual.

3. Confirmlow/highfiremanifoldgaspressuresaresettofactoryspecificationperalitiubeunitis
installedat.Manifoldgaspressuresettingsanddirectionscanbefoundonthetechsheetunder
frontpaneloftheunitorintheservicemanual.

4. Replaceburnerthermocouple.IfcodereappearsafterreplacingthiscomponentreplacePC
board.

34

Code79TroubleshootingProcedure
WaterLeakageDetected

1. Checkwiringharnessatleakdetectorforloose,brokenordamagedwiringorconnections.

2. Checktheheatexchangerandallpipinginsidetheunitforleaks.

3. Ifnoleaksarefoundinspectinsideofcabinetforsignsofwaterpoolingonbottompanofwater
heater.Wipeorblowoutanywaterfoundincabinet.Dryoffleaksensorandrestartunit.

4. Ifnowaterisfoundincabinetunplugsensorandfirewaterheater.Ifunitoperateswithsensor
unpluggedreplacesensorandscrew.

35

NoCodeTroubleshootingProcedure
Nothinghappenswhenwaterflowisactivated

1. Cleanwaterinletfiltertowaterheater.

2. Onnewinstallationsensurethehot/coldwaterlinesarenotreversed.

3. Ensureyouhavetheminimumflowraterequiredtofiretheunit.

4. Ensurewaterflowcontrolturbinespinsfreely.

5. Measuretheresistanceofthewaterflowcontrolsensor,seetechnicaldatasheetbehindfront
coverofunitforproperreadings.

6. Checkforbleedovers,isolateunitfrombuildingbyturningoffhotwaterlinetobuilding.Next
isolatethecirculationsystemifpresent.Openyourpressurereliefvalve;ifwaterisflowing,
thereisableedoverinyourplumbingsystem.

36

Code
eLC,LC0LC9Troublesh
hootingProcedu
ure
ScalebuildupinHeatExcchanger

powersupplyytotheunit.
NOTEE:Beforeservicingproducttdisconnectp

1.Flushheate
exchangerperrrecommend
dedflushingpprocedurefou
undinunitso
ownersmanual.

2.NOTE;theLC,LC0LC9ccodesarethe
eonlycodestthatwillallow
waunittocon
ntinuetoopeerate.
Th
hedisplaywillalternatebe
etweentheLCcodesandtthetemperatturesetting.TThecontrollerwill
co
ontinuetobe
eep.

Onolderprodu
O
uctyoucanresettheLCco
odebyturninngoffthepow
werandthenturningitbacck
on.

Onnewerprod
O
ductthereisaashutdownffeaturebuiltiintotheproducttopreven
ntdamagecaused
byytheunitscaalingup.Seerresetfunction
nfortheseunnitsbelow:

LC,00,orLLC0LC9ind
dicatesthatthereisasccalebuildup
pintheheatt

exchangerandthatitn
needstobeflushedtoppreventdam
mage.Refer
totheflushinginstructtionsintheownersma nual.Hardw
watermust
betreated
dtopreventscalebuildu
upordamaggetotheheaat
exchanger..Theabove
ecodeswillllocktheunitoutrequirringareset
function,sseebelowhowtoreset.
Tooperate
ethewaterh
heatertemp
porarilyuntilltheheatexxchanger
canbeflusshed,pushtheon/offbu
uttonontem
mperatureco
ontroller5
times.( un
nit will opera
ate for 70hrss and lock ouut with anothher LC code))
Example:LLC2indicate
esunithasbeenresetfo
or370hrpeeriods
withoutflushandharrdreset.

Aftertempor
A
rarilyreset,ccontrollerw
will cyclebettweensetteemperature
andLC#

Afterflushingunitt,theproced
duretoresetLCcodes:
Pushthettwoswitchess(A&B)onPCBatthessametimefo
or5secondss.
Unitwillre
eturntonorrmaloperatio
onandLC#ccountreturn
nsto0.
This hard
h
reset prrocedure is not
n in ownerrs/installatioon manual o
or tech sheeet.

37

CodeFFTroubleshootingProcedure
Indicatesaservicemanhasservicedproduct

Thiscodeindicatesaserviceproviderperformedmaintenanceorrepair.Theservicemanwillenterthe
followingcodeFFaftermakingrepairstotheproduct.Thatflagsthesystemindicatingallcodesafterthe
FFtookplaceafterhemadehisrepairs.YoucanentertheFFcodeby;pressingtheup,downand
ON/OFFbuttonssimultaneously.

38

ColdWaterSandwichcausedbyfaultyfixture:
1. Havecustomerexplainproblem.

2. TurnoffhotwaterballvalveontheRinnaivalvekitatthewaterheater.Thisshouldshutoffthe
waterflowtoallhotwaterfixturesatthelocation.Turnonahotwaterfixturetocheckandsee
ifanywatercontinuestoflowatthatfixture.Afterroughlytwominutesallresidualwaterinthe
systemshouldbleeddowntonoflowatyourfixtures.Ifwatercontinuestoflowatanyflowrate
youhaveafaultyfixture,checkvalve,oracrossoverintheplumbingsystem.Plumberor
contractormustlocatefaultyfixtureandcorrectbleedover.

3. Askthecustomerifthelocationhasacirculatingsystem.Ifso;isolatetocirculationloopfrom
theplumbingsystembymeansofashutoffvalveinthereturnloop.Wearetryingtoensure
waterisnotbypassingthewaterheaterthroughafaultycheckvalveinthereturnloop.After
shuttingofftheballvalveinthecirculatingloop,allwaterflowshouldstop.Ifnot,youmaystill
haveafaultyfixture.

4. Proceedtoallfixtureswithsinglehandlelevers,shutoffthecoldwaterballvalveateachfixture
oneatatime.Checkflowaftershuttingoffthecoldwaterlineateachfixture.Ifwaterflow
stopsduringthisprocess,gobacktothelastfixtureturnedoffandopenthecoldwaterball
valve.Ifflowstartsbackthatfixturehasabaddiaphragminit.Youcaneitherreplacethefaulty
fixtureinsertorinstallacheckvalveinthehotwaterfeedtopreventcoldwaterfromback
feeding.Notifyplumberorcontractoroffaultyfixture.

5. Iflocationhasamixingvalveisolatemixingvalve,turnoffthecoldwaterfeedtothatdevice.If
thewatertemperaturereachestemperatureandcontinuestomaintaintemperaturewiththe
mixingvalveisolated,theproblemisinthemixingvalve.

39

ColdWaterSandwichcausedbyLowFlow:
1. Openfixtureandrecordflowrateusingthewaterheaterstemperaturecontrolpad.

2. Shutoffhot/coldwaterfeedlinestothewaterheater,removeinletwaterfilterandcheckfor
debris,cleanifnecessary.Reinstallfilter,turnonwatersupply.Openthesametapagainand
recheckyourflowratetoseeifitincreased.Ifflowrateislessthanonegpmremovethe
restrictorandcleanthestrainerinthatfixture.Youshouldhaveatleastonegpmofflowatall
fixtures.Otherwise;pressuredropsintheplumbingsystemduetoimproperlysizedplumbing
cancausetheflowratetodropbelowtheminimumflowraterequirementoftheunit.Thiswill
causetheunittocycleon/offcausingacoldwatersandwich.

3. Coldwatersandwichescanbecreatedbynumerousitemssuchas;
a. Improperlyinstalled,faulty,orflappingcheckvalves.Swingcheckvalesshouldbe
installedwiththehexcaphorizontal,facingupwards.
b. DebrisinthefanmotorblowerwheelcausingtheunittorampupanddowninBtus
duetocycling.
c. Cloggedinletwaterfiltercausingrestrictedwaterflow.Alwayscleanfilteronallservice
calls.
d. Inletgaspressurechangingduetoundersizedmeters,regulators,gaslinesorsystems,
tanks,etc.Mustensuregassystemissizedproperly.Checkinletgaspressurewhilethe
unitisoperatinglookingforinletgaspressuressurgingupanddown.Thiswould
indicateanissuewiththegassupply.
e. Inletwaterpressurefluctuatingcausingtheunittocyclingon/offonlowflows.Canbe
causedbyfluctuatingwatersuppliesduetoimproperlysizedplumbingsystems,well
systemproblems,andutilitywatersystemsfluctuating.
f. MSAsystemcyclingespeciallyifunit#1hasacloggedfilterorrestrictedflowfor
whateverreason.Ifunit#1iscreatingtheissue,mayhavetoinstallaPVAvalveto
resolve.
g. Faultyvalvediaphragmcancauseafixturetobleedover.Couldbeafixtureupordown
streamfromareaexperiencingsandwich.
h. Standarduseofwaterinaplumbingsystemwithoutcirculationwhencustomerturns
hotwateroffandsomeoneelsecomesupbehindthemwithafewminutesanduseshot
water.Waterinplumbingsystemcanstillbehot,butwhenthelastpersonusinghot
waterturnedoffthefixturethewaterheatercycledoff.Whenthenextpersonopened
thetap,thewaterheaterhadtorefire,allowingsomecoldwaterbackintothesystem.
i. Demandsystemseachtimeademandsystemcallsforhotwaterthewaterheater
cycleson.Iftheconsumerdoesnotleavethetapopenthewaterheatercyclesoff.Then

40

whenthewateristurnedbackonwithinafewminutesofthedemandsystemcycling,
andcoldwatersandwichiscreated.
j. Looseorbadelectricalconnectioninsidethewaterheaterorpowersupplytoproduct.
Powersupplycouldbedroppingoutmomentarilyduetoacomponentheatingup,loose
wiringconnections,etc.
k. Lowflowshowerheadsespeciallyinareawithhighgroundwatertemperatures.

41

Howtore
etrieveflow
wrate/tem
mperatureo
output

42