First Steps

WORKBOOK

G E T T I N G Y O U R A R B O N N E B U S I N E S S S TA R T E D

- Zig Ziglar -

You dont have to be great to start,

but you have to start to be great.

Welcome to our team

This workbook is a roadmap for you to follow during the first 30 days of your journey to begin to reach
your financial and emotional needs. We are thrilled to have you with us!
History tells us that to be successful in business, one needs a simple system.

The system is the

foundation from which to build upon. Your sponsor will walk alongside you as you build your business.
This system is to allow you to be you, while following a Roadmap to success.

Key points to keep in mind

1. LISTENING is one of the most important skills that anyone can have. Listening enables us to learn from
each other. We learn so much from our up-lines, side lines, clients and own consultants.
2. LEARNING AND LEADERSHIP go together. We encourage you to read a self improvement, leadership
or business book at least 10 -15 minutes a day.
3. LAUGHTER AND LOVE are two over arching values in our TEAM and in life.

- African Proverb -

If you want to go fast, go alone.

If you want to go far, go together.

Your Sponsor is
Your District Manager (DM) is
Your Area Manager (AM) is
Your Regional Vice President (RVP) is
Your National Vice President (NVP) is

2.

Lets get started

The purpose of this workbook is to help you launch your Arbonne business
with momentum to create success. Go to www.matternsnations.com.
1. Listen to the Welcome Video by NVP Lynn Mattern and send through the information requested
and complete the information discussed.
2. Watch Step 1 - complete activity
3. Watch Step 2 - complete activities
4. Watch Step 3 - complete activities
5. Watch Step 4 - complete activities
6. Watch Step 5 - complete activities
7. Watch Step 6 - complete activities
8. Finish the workbook.

Why? The foundation

of your business
Take a moment to look at this and think .
What is your No 1 Priority?

Financial Freedom
Have your own business
More spare time
Personal Development
Helping Others
Meeting New People
Retirement
Leave a legacy

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1. What is your number 1 priority?

2. Why did you pick that one?

3. Why is that important to you?

4. What are the consequences of not having that opportunity?

5. Why would that worry you?

Your WHY
Make your why as specific as possible and share it with your sponsor.
1. What were you doing before Arbonne?
2. What have you had enough of?
3. How were you first introduced to Arbonne?
4. What intrigued you about the business?
5. Did you ever have any hesitations?
6. What is Arbonne going to do for you and you family? How important is that to you?

7. What are your Core Values? What is most important to you? What is your
financial need and emotional need? Eg. The ability to determine your own hours, health, to
work around your family, to define your income or to fire your boss. Is your Why the desire to be
recognised for accomplishments, to have a purpose, to make a difference or to grow personally.

(TIP: if you need more space for this question, continue writing on reverse of this page.)

4.

What?
When you accomplish your why, what will this give you? Once again be specific.
1. What do you want your income to be? Determine your immediate financial goals?
2. Your five year financial goals?
3. What will your life look like? Will you earn enough to quit your job, earn the Mercedes, or make
enough to send your kids to the school of your choice.

Knowing this, you can now work with your sponsor on a plan of action!

When?
We are all busy 24 hours a day, so it is important to create a schedule.
It is easy to say that youre going to build an Arbonne business, but unless you set aside the time to do it,
your dreams can escape you. In your calandar, mark off the time you plan to work. You will want to get a
schedule of events from your sponsor and put these dates in your calendar.

Where?
Determine where you will be working in your home.
Have a dedicated space for all of your Arbonne materials. This will help you stay organized
and keep your work easily accessible.

Who?
Create your DREAM TEAM!
1. Who would you love to talk to every day?
2. If you were investing $250,000 in your business who would you hire and put on salary?
3. Make a list of the qualities and characteristics of people you would hire and then make a list of at least
five people who have one or more of these qualities.
QUALITIES:

PEOPLE:
1.
2.
3.
4.

5.
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Your Top 100 Contacts

Who do you know...
Who hates their job?
Who needs extra money?
Who takes great care of
themselves?
Who is interested in health?
At the gym?
Named Kathy?
Who got laid off?
Who works for a
large corporation?

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Who is Related to
You

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Parents?
Grandparents?
Children?
Sisters?
Brothers?
Cousins?
Aunts?
Uncles?
Nieces?
In Laws?

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Who

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Lives next door?

Lives across the
street?
Lives down the street?
Teaches your children?
Worked with you?
Works in a hospital?
Worked with you in the
past?
Goes to your church?
Is in the local Chamber
of Commerce?

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Also

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Your holiday card list?

Your address book?
Your wedding list?
You Day Planner?
Business cards you
have collected?
Flip through the yellow
pages to refresh your
memory!

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Computer?

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Jewelry?

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Clothes?

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Furniture?

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Tupperware?

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Glasses?

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100

Who is your
Dentist?
Doctor?
Florist?
Lawyer?
Pharmacist?
Minister/Priest/Rabbi?
Insurance Agent?
Nail Technician?
Veterinarian?
Lawyer?
Hairstylist?
Photographer?
Dry Cleaner?
Bank Officer?
Insurance Agent?
Chiropractor?
PTA President?
Favorite Waiter/
Waitress?
Massage Therapist?
Nutritionist?

Who Sold You Your

House?

Boat?

Appliances?
Carpet?

6.

10 Second Commercial
(You have 7 second s to make an impression...
so practice this t o make a n professional impact.)

When askedWhat do you do?

I am building a global business, that is helping to
improve the health, wealth and well-being of this
world, one person at a time.

Global because your subconscious needs to

set sights on more than just your
current area.
Improve this business improves peoples skin,
health and finances
Health mention this without going into products
Wealth mention this without going into the
Compensation plan.
Well-being mention this as this is an outcome
from using the products and building
a business.
One person at a time this is a relationship
building business

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60 Second Story
(Please listen to Tamlyn Samuels training on this)
After someone listens to your 10 second commercial and then ask,
Wow, how do you that? here is your response:

Step #1:

Step #2: "But,

Step #3: "Then I found Arbonne,

Step #4:

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6 for Success
What is 6 for Success?

Goal of a PE

It is based on holding 6 Product Experience (PE's) in

The goal of each PE is to:

your start month and each subsequent month,

(1) identify potential Consultants

allowing you to build a successful and sustainable

(2) book further PEs

business.

(3) sell products

Why 6 PE's in Your Start Month?

What to Expect From Your Sponsor

Create Momentum by Meeting Enough People.

Your sponsor will help you with your PEs in your

Starting your business with 6 PEs will give you

start month. This is your opportunity to learn the

an opportunity to tell the story to enough people

presentation and for the people you know to

to create the momentum necessary to have the

hear all about Arbonne from your sponsor/upline.

sustained activity and income.

Because we learn this business by observing and

Learn the Presentation.

participating, during these presentations you will

Experience has shown that we learn best through

learn as your sponsor/upline demonstrates how to

spaced repetition. By having 6 PEs within thirty

identify potential Consultants (business partners),

days you will be comfortable and confident with

how to book PEs and one-on-ones, and how to

presenting the Arbonne story.

sell. Your sponsor/upline will also help you learn to

place orders, sponsor Preferred Clients and

The Benefits of PEs

Consultants and register new Clients online as

Develop New Contacts.

well as learning how to follow-up and schedule

Through PEs you will develop and maintain a

appointments.

you are meeting new people who have gathered to

learn about Arbonne. These people are pre-qualified
by your host as interested in the products and/or
the opportunity. By utilizing our hosting program,
you will continue to schedule new groups which will

Systems permit anyone to achieve

extraordinary results, predictably.
- Bob Berg -

constant stream of new contacts. While doing them,

introduce you to new potential clients and business

partners.

Trust the System

Earn While You Learn!

6 for Success is the system utilized by Arbonnes

Last but not least, you will be earning as you are

top income earners. By implementing the System,

learning. For example, if you average $500 per PE in

you will be following in the footsteps of the most

qualified volume; you will earn anywhere from $500

successful Arbonne leaders. 6 for Success works

to $1000 in your start month.

regardless of skill level, influence level, education, or

experience. The System Works If You Do!

9.

6 Product Experiences per month

Meet 5 people at each experience

Hand at least 1 business pack out at each experience

Schedule at least 3 coffee chats

Sponsor 1 new business partner per month

DECISION

CONSULTANTS
RIGHT NOW MONEY
Retail Profit of 35%
15% Preferred Client
Commission on new sales,
re-orders & PC Packs

DISTRICT MANAGER
All of your Right Now
Money & now 8% on your
full volume
$200 (US), $250(AU),
$290(NZ) Management
Bonus Opportunity

IPA'S
Express Sessions
Product Experience
Coffee Chats
Inviting to DAs
Placing Sample Packs
Follow Ups

Product
Experiences
Client Care

Coffee Chat

Discover Arbonne (DA)

+ Car Presentation

1st Step Basic

Script Practice

2nd Step Basic

Product Experience
w/ Launch

10.

Building your business

There are 2 important aspects to your Arbonne business;
1. Sharing these amazing Products AND
2. Sharing this incredible business
Both require high energy and a positive mindset. These are the fundamental elements to building yourself
a successful business.

Sharing the products

Product Experience:
(small groups of 4 - 8 people)

Skin Care (RE9, FC5)

Nutrition Experience
Make-up Experience

ONE ON ONE CONSULTATIONS:

(always ask them to bring a friend)

Express Skin Session (RE9, FC5)

Make-up Experience
Sample Hand Outs/full-size sample
Nutrition Experience

CUSTOMER CARE FOLLOW-UP:

VIP Pamper Days

All of the above as group or one on one experiences
Alternative Samples

There are training documents to support you in all aspects of the above and you will also receive the
necessary training to get you started.

Sharing the business

The business opportuntiy is the vehicle for the life you want to have. Sharing the business opportunity as
soon as you commence your business is the fastest way of growing and elevating into levels of management
and beyond.
SHARING INFORMATION VIA:

Discuvore Arbonne (DA's)

Coffee Chats (
DA Recordings
Prospecting Packs
Car Presentations

WAYS TO OFFER THE BUSINESS:

1. Face to Face (Coffee Chat)
2. Phone (if they dont answer, dont leave a long message say I have a quick question. Could you please
call me back when you get a moment, otherwise I will try you again at the same time tomorrow.)
3. Sending via text message (if sending text be sure to follow up with a call)
4. Facebook (private messaging)
5. Email
(for successful wording tips ask your up-line to guide you.)

11.

How to ask
Here are a few examples of how to invite and ask for bookings

VIP BUSINESS LAUNCH (invite your VIPs) Be yourself, be excited, be enthusiastic.

Hi Julie, I am very excited I am starting a new business. I would love for you to come and celebrate with me at my
business launch, its going to be next Saturday the 25th at 7.00pm at my place. I would love your support, I cant wait to
share this with you, can I count on you to attend? PAUSE
Answer:
Yes. YOU SAY ... Fantastic cant wait to see you!
No. YOU SAY ... Ok, I Understand. I would love to share the products as I cant believe how they have changed
my skin and I am sure you will love them too. I really need to practice, please can I book in a 1-on-1 Pamper session
with you? I would really appreciate your feedback. PAUSE
Answer:
Yes. YOU SAY ... Great when suits you? I have Tuesday or Wednesday available. PAUSE
No. YOU SAY ... Ok, are you open to sampling our Premium products for a few days? When would you be
available for me to drop them off? PAUSE

Common Objections:
Sometimes an objection is just a need for more information. Here are a few common objections and how to
overcome them.
WHAT IS IT:
Arbonne is a luxury brand skin care, makeup and health & wellness company. My skin has never felt better,
I love it and I am sure you will love it to.
I ALREADY LOVE WHAT I AM USING!
I completely understand as I was the same, thats why I would love your feedback after comparing what you
are currently using to Arbonne!
IS IT EXPENSIVE OR I DONT REALLY SPEND A LOT ON MY SKINCARE AND MAKEUP!
I can show you how to buy the products at a discount directly from the company online, if it turns out you
like them. They are comparable or even less than department store brands and what really sets them apart
is the results that you get.
IS IT ONE OF THOSE PYRAMID SHCEMES?
No its Network Marketing, something I never thought I would do as I never really understood this business
model, but now I am so excited about what this business can offer me and my family!

12.

ASKING FOR A PRODUCT EXPERIENCE

Hi Julie I have started my own business. Its a premium luxury product which has transformed my skin and I cant wait
for you to try it. The reason I am asking is that I am in my training month and my upline is coaching me. Id love it if
you could get just a couple of friends together and you will receive some great discounts and I can learn the basics on
how to run a product experience, it would mean the world to me? PAUSE
Answer:
Yes. YOU SAY ... Great! Lets set a date. PAUSE
No. YOU SAY ... Ok, I completely understand and I appreciate that youre busy. Could I then offer you an
Express Session where I would pop around for 20 minutes so you can sample the products. They have changed my
skin and I would love your feedback, no pressure! PAUSE

Answer:
Yes. YOU SAY ... Great , are you free tomorrow or the next day? PAUSE
No. YOU SAY ... Ok, are you open to sampling our Premium products for a few days? When would you be
available for me to drop them off? PAUSE

Common Objections:
I DONT HAVE ENOUGH TIME?
Ok, I completely understand and I appreciate that youre busy. Could I then offer you an Express Session
where I would pop around for 20 minutes for you to sample the products. These products have changed
my skin and I would love your feedback, no pressure!
I DONT KNOW MANY PEOPLE
Thats perfect! The smaller the group the better, we only want a maximum of 6 people, so everyone can be
pampered and feel the benefits of these products. It will be fun and your friends will love you for it.
I CANT HAVE IT AT HOME (VARIOUS REASONS WHY)
Offer to have it at your house!
GET A NO TO A PRODUCT EXPERIENCE
Offer and Express session or product sample/drop off as above.

ASKING FOR AN ARBONNE Coffee CHAT

Hey Julie, I have just started a new business. I am really excited ______________(share your Why here. E.G: Its
really important for me to work from home around the kids and my current job doesnt allow me to do this OR
financially we needed an extra income stream in order to get ahead) You were the first person I thought of and I
would love to take you for a coffee and run it by you. When do you have 15-20 mins this week? PAUSE

Common Objections:
NO
Thats ok. Who do you know who would be interested in earning an additional income stream alongside
their current commitments? I understand the extra income is not for you right now, so how about I just
show you the products so you can experience the incredible results they deliver?
I would certainly value your feedback!

13.

Setting Up for Success - To Do List

R
Organise your product kit
Book your Product Experience w/ Launch & Invite your guests from your 100 people list
Create and practice with your sponsor your 10 Second Commercial and Your I Story
Set up separate email account (it must not have the word Arbonne in it)
Put a professional greeting on your phone
Personalise your Arbonne website with your story and photo
You may wish to set up a business facebook page (you will need to identify yourself as an Arbonne
Independent Consultant (e.g. Sarah Smith Arbonne Independent Consultant.....NOT Sarah Smith
Health and Beauty by Arbonne. Arbonne Independent Consultant must come after your name)
Like the Arbonne official facebook page in your country.

Join your team facebook page

as well the TEAMVISION Facebook Group

Visit the Team websit www.matternsnations.com

Order labels and business cards (e.g. from VistaPrint/Identity Direct etc)
Familiarise yourself with the Arbonne catalogue and website as this is your shop front
Familiarise yourself with the Arbonne Website. www.arbonne.com
Visit the Arbonne University for all your training modules on product knowledge, system training and helpful tips.
Set up separate bank account which will help you track your business profits and tax deductions.
Login to the Arbonne website and add your bank details to your Profile so you can be paid.
Arbonne pays your commissions around the 15th of each month.
Set-up a Business Number if you require one and notify Arbonne of your number.
Book your 6 Group Product Experiences
Attend an DISCOVER ARBONNE BUSINESS EVENT
Diarise your teams monthly trainings, calls and events
Familiarise yourself with the Strong Start Programme

14.

What does it mean to be intentional? It means working with purpose

making every action count. Its about focusing
on doing the right things, moment to moment, day to day, and then
following through with them in a consistent way.
- JOHN C MAXWELL -

Achieve District Manager

District Manager (DM) is the first level of management in your Arbonne Business.
Establish your strategy for DM, know your numbers
Month 1

Month 2

Month 3

When it comes to living a fulfilled life

- Mindset Matters!
ACE MINDSET
A ACTIVITY ...

Focus on the activity and the results will appear; activity matters most.

C CONSISTENCY ... Businesses make money, hobbies cost money; The difference between
the two is profit.
E ENTHUSIASM ...

Approach this with the excitement it deserves. Your Passion and Purpose
will set you apart.

Give yourself enough time to learn the skills, your sponsor and your upline have the experience and will walk
alongside you. Dont overestimate what you can accomplish in 1 year and underestimate what you can
accomplish in 5 years!

Imagine what you could do if you knew you could not fail!
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Double your money for the same effort.

(Full or Part time Consultants)

Important to know:

Benefits of being a District Manager

8% override on District Central (personal and group

in your personal volume or 2,500 QV.

sales)

To go into qualification you must have 1,000 PQV

$200 (US), $250 (AU), $290 (NZ) bonus for achieving

qualify for District Manager. Your personally

5000 QV + 5 new Consultants/ preferred clients

Retail profit of 35% on all retail sales

Preferred client rebate profit of 15%

You must achieve 1,000 PQV in order to fully

sponsored Client/Preferred Clients orders are
included in your PQV.

You must have at least 2,500 QV in the last month

of qualification

How do I qualify to be a District Manager?

In 1 Month

In 2 Months

In 3 Months

Total

6000 QV

---

---

6000 QV

3000 QV

3000 QV

---

6000 QV

2500 QV

2500 QV

2500 QV

7500 QV

Important to know:

You can promote to District Manager in your first month. District Manager is the
only level you can achieve in one month

Please review the ARBONNE SUCCESSPLAN MANUAL for more clarification

16.

Welcome to Strong Start

Arbonne Independent Consultants who achieve immediate success
in the first 90 days of business are more likely to achieve District
Manager title and above, experience greater success as an Independent
Consultant, and find that theyre more fully committed to their business
inthe long run.
So what are you waiting for? Its time to get started.

Month 1 Reward

Month 2 Reward

Womens Gift

Month 3 Reward

Mens Gift

To select the Mens Gift, please contact

fielddevelopment@arbonne.com.

Participate in the Strong Start Program by achieving 1,500 Qualifying Volume (QV) in your Start Month, or the month after, and
our system will automatically opt you in.*

Strong Start
The Strong Start Program provides a monthly Volume Goal** for you to achieve and you earn a reward each month that
you reach that goal! Even better, when you reach all three monthly Volume Goals (totaling 7,500 QV), and sponsor three or
more new Independent Consultants with 150 Personal Qualifying Volume (PQV) each in their Start Month, youll not only be a
Strong Start graduate, youll also be rewarded generously with a $700 Arbonne Product Voucher.***
Volume Goals**
Month 1

1,500

Month 2

2,500

Month 3

3,500

Sponsoring Requirement
3+ Independent Consultants (with 150
PQV each in their Start Month)

Promote to District Manager** in one or two consecutive months, and you will receive all three gifts.
Additionally, if you sponsor three or more Independent Consultants who have 150 PQV in their Start Month (within the threemonth Strong Start period), you will not only graduate the program but also receive a $700 Arbonne Product Voucher.***
*The Strong Start Program is optional for new Independent Consultants. As a new Independent Consultant, you may begin the program in your Start Month
or the next month. Your Start Month is the month of your Start Date as an Independent Consultant.
**Volume goals include: Your PQV, which includes the QV of orders placed under your Arbonne account, and the QV of your Preferred Clients and Clients. Your
volume goals also include the QV from your SuccessLine volume during the Strong Start Program period. For more information regarding meeting qualification
guidelines while participating in the Strong Start Program, refer to the Qualification Program section under District Manager in your Arbonne SuccessPlan and/
or visit The Source, and search: Strong Start FAQ.
***Tax and shipping charges apply. Rewards are subject to change.

2015R02 01
2015 ARBONNE INTERNATIONAL, LLC
ALL RIGHTS RESERVED. | ARBONNE.COM

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