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Profile
An accomplished research specialist with ten years’ experience studying experience, behaviour and
market trends around new media, technologies, brands, content and services, and of providing
actionable recommendations about strategy, product and service design, marketing and
monetisation.
Excellent track record in all aspects of research project management and methodologies, from
conception and research, through to analysis and dissemination. Extensive experience
collaborating with multiple stakeholders, including senior decision makers and executives, product
and service designers, and research managers at blue chip companies, government departments
and academic institutions worldwide. Skilled at working across all social economic groups.
Fascinated by culture, consumer lifestyles, technologies and media. Passionate about uncovering
new behaviours, new ideas and new research methods.
Core competencies
Research project and team management SPSS, statistical analysis, Excel and
All aspects of online and offline PowerPoint proficient
quantitative and qualitative behaviour and Research dissemination via workshops,
experience research participation design, and presentations
Project scoping and proposal writing Proficient at HTML web design,
Observational research and ethnography photography and video
Structured and unstructured interviewing Multi-tasking, whilst consistently meeting
Sampling, questionnaire design, and deadlines
testing Good interpersonal skills, and practised at
User scenario design negotiation and persuading others
Market analysis, evaluation and First rate business acumen and at
forecasting developing client relationships.
Strong analytical skills, with emphasis Excellent at both working in a team and
upon turning findings into working solo
recommendations Works beyond expectations and within
budget
Professional experience
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Dr Steve Smith ▪ +44(0)7779 610004 ▪ steve.smith@codarc.co.uk
Clients include Universal, Microsoft, HP, Samsung, Qualcomm, JP Morgan, the Federal
Communications Commission, and Fujitsu.
Managed high profile research projects that investigated behaviour around video content,
platforms and internet on-demand services, in order to provide recommendations about long
and short form programming and brands and cross platform commissioning.
Devised methods to understand cross platform content consumptions; commissioned,
undertook and presented research to multiple stakeholders at the BBC; managed senior client
and agency relationships; and worked to drive value to channel brands.
Employed online quantitative (including omnibus research), and qualitative research methods.
Researcher and Associate Lecturer (whilst studying for my PhD [see below])
Managed and delivered mainly ethnographic and other qualitative research projects around
new technologies in collaboration with Intel, Sapient. and UK government departments
Projects included studies of branding and new technologies, mobile handsets and urban
mobility, brands and online communities, and digital music.
Taught and assessed courses around new technologies, new media, and youth culture.
PA on the DTI and University of Surrey sponsored Digital Music Mission to West Coast USA.
Visiting Lecturer
Designed and taught courses in quantitative research methods.
Responsibilities included teaching statistics and SPSS, tutoring, marking and examining.
Ericsson
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Dr Steve Smith ▪ +44(0)7779 610004 ▪ steve.smith@codarc.co.uk
Lloyd’s of London
Managed a small team, designed and maintained the syndicates’ accounts database, analyzed
reinsurance accounts, and supplied regular briefings to the Directors
Qualifications
Dec 2005: PhD (University of Surrey, UK) “Toward a Sociology of Branding: The Case of the
Digital Camera”. A multi-sited study (online and offline communities, users, retail and product and
brand designers) that sought to understand the roles given to brands in the social construction of a
new technology, and which developed ‘brand’ as a methodology for researching technologies.
Aug 2001: MSc Social Research Methods (University of Surrey, UK).
Aug 1999: BA (Hons) Sociology (First Class) (University of Sussex, UK).
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