Overview of Apics PDF

2012 EDUCATIONAL
RESOURCES
APICS has powerful educational resources and
certifications to help you expand your career opportunities,
professional credentials, and earning potential.
LOOK INSIDE for

valuable educational resources
certification review courses
member benefits
and more.
2012 Educational Resources: New and

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Through APICS education and certications, member benets, and industry content,
we help professionals like you advance professionally and enhance the productivity and
protability of organizations worldwide.
In 2012, we are pleased to offer a new apics.org website and a variety of new and
improved products and services for supply chain and operations management
professionals across the globe. Featured additions in this years resource guide:
The new apics.org
(Page 18)
The redesigned apics.org provides more content
and better ways to access and interact with APICS
resources such as APICS magazine, the APICS
Dictionary, APICS research, and more. Plus,
easily manage your APICS prole and renew
your membership.
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(Page 18)
apics.org/shop
Introducing an all-new shopping experience at
apics.org/shop. Shop APICS offers streamlined
product searches, purchasing, and order histories.
9DOXDEOHPHPEHUEHQHWV
(Page 18)
Access member savings and exclusive membersonly tools to help you advance your career and
make better business decisions. Learn more about
research folios and members-only research reports.
Check out APICS career packs, which provide core
competencies by job title and guide job seekers and
hiring managers.
Unmatched educational
events (Page 24)
apics.org/events
APICS introduces new educational events and
conferencesoffered throughout North America
and worldwide in 2012. From strategic sourcing to
supply chain performance to sales and operations
planningAPICS has events to help you increase
your knowledge, skills, and earning potential.
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The APICS Certied Supply Chain Professional
(CSCP) program is completely updated for 2012.
Learn how the psychometrically-validated exam and
interactive course content make the APICS CSCP
program more relevant than ever before.
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supplychainchannel.org
Log on to the exclusive social network for the APICS
community. Interact and connect with colleagues
and follow and share news, resources, and events.
We encourage you to explore these new and updated resources and our many relevant and
applicable products, benets, and programs outlined in this brochure. Also, if you havent
visited apics.org, be sure to log on and see what the new website has to offer!
We look forward to assisting you soon!
APICS Customer Service
1-800-444-2742 or +1-773-867-1777
service@apics.org
Cv_2
APICS Mission
APICS builds and validates knowledge in supply chain and operations
management. We enable our community of members, afliates, and
customers to lead in the global marketplace.
Table of Contents
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Exam Resources for APICS CPIM and CSCP
APICS CPIM Exam Preparation
APICS CSCP Exam Preparation
Ways to Prepare for APICS Certication Exams
James Greathouse APICS Certication Professional Scholarship
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APICS Courses and Workshops
APICS Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Benets of APICS Membership
Introducing the All-New apics.org
APICS Networking Opportunities
APICS Career Resources
APICS Research
Exclusive Industry Content
APICS Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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For more information, contact APICS Customer Service at 1-800-444-2742 or +1-773-867-1777 or visit apics.org.
Operations manager is among U.S. News and World Reports 2012

best jobs for prospective hiring growth and
earning potential. Position yourself for advancement in
this critical profession with APICS certication.
Source: Best Jobs 2012, U.S. News and World Report,
Rep rt, February 2012
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APICS certication programs, including APICS Certied in Production and Inventory
Management and APICS Certied Supply Chain Professional, provide supply chain and
operations management professionals with relevant, essential education that prepares
them for todays fast-changing marketplace.
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The APICS CPIM program is the strategic advantage you need in todays world, where the rate of
organizational and technological change is accelerating exponentially. Just as successful companies have
adapted to the changing business environment, the APICS CPIM program has been updated to keep up
with current knowledge and practices. The APICS CPIM program consists of ve modules; individuals must
pass all ve modules to become certied. Visit apics.org/cpim to learn more.
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Once you earn your APICS CPIM designation, you are eligible to take your professional credentials to the
next level with the APICS CFPIM program. The APICS CFPIM designation is awarded to an elite group of
professionals who share knowledge with others through presenting, publishing, teaching, and participating
in other professional development activities. Visit apics.org/cfpim to learn more.
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The APICS CSCP program is the only supply chain certication that encompasses the end-to-end supply
chain. The APICS CSCP exam, newly updated in 2012, is psychometrically validated and incorporates ndings
from a study of the job functions of supply chain professionals. More than 10,000 professionals worldwide
have earned the APICS CSCP designation. Also updated this year is the APICS CSCP Learning System,
which provides enhanced educational tools and increased interactivity. Visit apics.org/cscp to learn more.

2
Join more than 100,000 professionals who have earned the APICS
CPIM designation and more than 10,000 professionals who have
earned the APICS CSCP designation. Visit apics.org/certication to
get started toward earning an APICS certication.
Questions? Contact APICS Customer Service at 1-800-444-2742 or +1-773-867-1777, or service@apics.org.
APICS CERTIFICATIONS
Exam Resources for APICS CPIM and CSCP

These study resources and references for the APICS CPIM and CSCP programs enable
certication candidates to widen their understanding of course content and prepare for
the exams. For detailed descriptions of the study resources and references or to order,
visit apics.org/shop.
APICS Certied in Production
and Inventory Management
Exam
Content
Manual
APICS CPIM Exam Content Manual
[CPIM]
2012
75 pp. / 2012; stock number: 09051 / e-Download: 09051-2012E

$25 APICS member / $25 nonmember
The APICS CPIM Exam Content Manual provides an overview of each module,
an outline of its body of knowledge, key terminology, and references. This is
an essential reference tool for anyone seeking the APICS CPIM certication.
Stock# 09051-2012a
APICS Certied
Supply Chain Professional
Exam
Content
Manual
APICS CSCP Exam Content Manual
[CSCP]
2012

The APICS CSCP Exam Content Manual, which outlines the APICS CSCP
body of knowledge and provides guidance to individuals preparing for the
certication examination. This product is included with your purchase
of the APICS CSCP Learning System.
APICS Dictionary, 13th edition

$30 APICS member for additional copies purchased* / $50 nonmember
The APICS Dictionary contains core terminology and emerging vocabulary
needed across industries and within your supply chain. Use this resource to
expand your professional vocabulary and increase efciency on your team.
The 13th edition contains more than 4,000 important industry terms.
*Members may order one free copy or download an electronic version at
apics.org/freedictionary.
APICS Operations Management Body of Knowledge (OMBOK)

Framework, 3rd edition
Third Edition
105 pp. / 2011; stock number: 01107

Gain access to the body of knowledge that denes your work. Understand the
language, best practices, and techniques to help you succeed.
Available to the public: The electronic version of the APICS OMBOK Framework.
Visit apics.org/ombok.
Achieve your professional goals. Order APICS educational products today at apics.org/shop.
APICS CPIM Exam Preparation

Module 1: Basics of Supply Chain Management
The basic concepts in managing the complete ow of materials in
a supply chainfrom suppliers to customersare covered in the
Basics of Supply Chain Management (BCSM) module. Supply chain
concepts are introduced and basic terminology emphasized, as
are relationships among activities in the supply chain. Knowledge
of the material in this module is a prerequisite for other APICS
CPIM modules, which cover similar topics but in greater depth.
References
APICS Basics of Supply Chain
Management Reprints
Introduction to Materials Management,

7th edition
108 pp. / 2009; stock number: 05002

J.R. Tony Arnold, CFPIM, CIRM, Stephen N.

Chapman, PhD, CFPIM, and Lloyd M. Clive, CFPIM
525 pp. / 2011; stock number: 03813
Lean Production Simplied: A Plain

Language Guide to the Worlds Most
Powerful Production System, 2nd edition
Dennis Pascal
192 pp. / 2007; stock number: 03990

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APICS CPIM Basics of Supply Chain

Management Series
(This includes all of the BSCM primary references
and the practice questions booklet.)
stock number: 09601
Discover the program that gives

you the tools to improve your
companys operations. For more
information, visit apics.org/cpim.
Module 2: Master Planning of Resources

The topics of demand management, sales and operations
planning, and master scheduling are examined in-depth in this
module. Both supply and demand planning for mid- to longterm independent demand are discussed. Priority planning and
capacity planning issues also are addressed.
References
Master Planning of Resources Reprints
149 pp. / 2010; stock number: 05001
Manufacturing Planning and Control

Systems for Supply Chain Management,
6th edition
APICS CPIM Master Planning of

Resources Series
(This includes all of the MPR primary references
and the practice questions booklet.)
stock number: 09602
Thomas E. Vollmann, CFPIM, William L. Berry, D.

Clay Whybark, and F. Robert Jacobs
576 pp. / 2011; stock number: 03406
Important APICS CPIM program note

Beginning January 1, 2013, APICS CPIM candidates will be required to pass each
of the 5 APICS CPIM exams within a 10-year period to earn their APICS CPIM designations.
This cha
change
ge
e in policy
polic
olic is a reection of how im
imp rtant up-to-date
important
p-to-date
-to-date skills and knowledge
knowle
knowledge
e are for
professionals in the supply chain and operations management elds, and will help ensure that the
APICS CPIM designation maintains its value to you as a credential.
For more information on APICS CPIM exams and preparation
re ration materials,
visit apics.org/cpim.
Visit apics.org/cpim for more information.
Module 3: Detailed Scheduling and Planning

This course focuses on inventory management, material and
capacity scheduling and planning, supplier relationships, and the
inuence of lean and Just-in-Time philosophies in these areas. The
course explains capacity planning in detail, introduces capacity
planning techniques such as processor-dominated scheduling
in continuous ow processes, and reviews project management
techniques.
References
Detailed Scheduling and Planning Reprints
200 pp. / 2010; stock number: 05003

7th edition
Chapman, PhD, CFPIM, and Lloyd M. Clive, CFPIM
525 pp. / 2011; stock number: 03813
The Lean Toolbox, 4th edition
Manufacturing Planning and Control Systems

for Supply Chain Management,
6th edition
579 pp. / 2011; stock number: 03406
Project Management: A Systems Approach

to Planning Scheduling and Controlling,
10th edition
John Bicheno, Matthias Holweg
Harold Kerzner
1120 pp. / 2009; stock number: 03013
308 pp. / 2008; stock number: 03002
Making Sustainability Work: Best Practices in

Managing and Measuring Corporate Social,
Environmental and Economic Impacts
Marc J. Epstein
288 pp. / 2008; stock number: 03012
$32 APICS member / $35 non member
Designing and Managing the Supply Chain:

Concepts, Strategies, and Case Studies,
3rd edition
David Simchi-Levi, Philip Kaminsky, and Edith
Simchi-Levi
544 pp. / 2008; stock number: 03819
APICS CPIM Detailed Scheduling and

Planning Series
(Includes all of the DSP references and the
practice questions booklet.)
stock number: 09603
Module 4: Execution and Control of Operations

The principles, approaches, and techniques needed to schedule,
control, measure, and evaluate the effectiveness of production
operations are covered in this module. A broad range of
production operations are reviewed within project, batch, line,
continuous, and remanufacturing environments.
References
Execution and Control of Operations Reprints
241 pp. / 2011; stock number: 05009

7th Edition
Chapman, Ph.D., CFPIM, and Lloyd M. Clive, CFPIM
579 pp. / 2011; stock number: 03813
Lean Production Simplied: A Plain

Language Guide to the Worlds Most
Powerful Production System, 2nd edition
Dennis Pascal
192 pp. / 2007; stock number: 03990
Jurans Quality Planning and Analysis for

Enterprise Quality, 5th edition
Frank M. Gryna, Richard C.H. Chua, and
Joseph A. Defeo
774 pp. / 2007; stock number: 03606
Manufacturing Planning and Control Systems

for Supply Chain Management, 6th edition
579 pp. / 2011; stock number: 03406
APICS CPIM Execution and Control of

Operations Series
(Includes all of the ECO references and the
practice questions booklet.)
stock number: 09604
Did you know?

More than 100,000 professionals have
earned the APICS CPIM since its launch more
than 35 years ago. Visit apics.org/cpim to
get started.
Module 5: Strategic Management of Resources Module

In this course, participants explore the relationship between
strategic planning and the management and execution of
operations. The course fosters higher-level thinking about how
market requirements and social and economic sustainability
concerns drive the operations, processes, and resource
requirements of the rm.
SMR References Sourcebook
Save nearly $200
The sourcebook is a compilation of four major

reference books for the Strategic Management of
Resources (SMR) module and all required technical
papers in one complete text.
Stock number: 03989K
Purchasing the primary references for SMR

separately would cost $428 for APICS members
and $535 for nonmembers.
984 pp./2010; stock number: 03989
APICS CPIM Primary References Series

The primary references are a complete set of
texts, including the indispensable APICS CPIM
Exam Content Manual, which are invaluable
to your certication education. APICS CPIM
candidates may select an individual reference
or purchase the series for each module at a
discounted rate. The series consists of one
copy of each reference included in the ve
APICS CPIM program exam modules:
s
s
s
s
s
Basics of Supply Chain Management

Master Planning of Resources
Detailed Scheduling and Planning
Execution and Control of Operations
Strategic Management of Resources
The APICS Curricula and Certication Council

approves all APICS CPIM references. A copy of the
APICS Dictionary and the most recent version of
the APICS CPIM Exam Content Manual are included
in this series.
Stock number: 09600
$1,141 APICS member / $1,310 nonmember
Visit apics.org/cpim to begin

earning the APICS CPIM
designation now.
APICS CPIM practice questions
APICS CPIM participant workbooks
Practice questions offer candidates an

opportunity to gain experience with
APICS exams by using questions that are
representative of the types of questions that
may appear on the exam. There is a practice
question booklet for each APICS CPIM exam.
The booklet includes 60 questions, answer
keys, and a list of text references for study.
The APICS CPIM participant workbooks

are designed to enhance the participants
learning and understanding of the material
through instructor-led workshops.

Version 4.0January 2012; stock number: 09122

The practice questions are not closely aligned

with the exam content manuals for each
exam, but are invaluable for preparing for
the types of questions that are asked on the
APICS exams.


Note: These practice questions are also included in the

APICS CPIM instructor kit and participant workbook.
Price per participant workbook
Booklet, stock number: 09205



Booklet, stock number 09212

Price per booklet

APICS CPIM Practice Question Series

Booklet Series, stock number: 09210
APICS CPIM practice questions

and participant workbooks are
available as e-downloads. Turn
to page 13 to learn more about
APICS e-downloads.
APICS offers instructor kits for all

APICS courses. Instructor kits for
APICS CPIM and CSCP courses are
available to through Shop APICS.
Visit apics.org/shop to order.
APICS partners may order
instructor kits for APICS workshops
and other courses through
APICS Customer Service at
1-800-444-2742 or +1-773-867-1777,
or service@apics.org.
Interested in becoming a
recognized APICS instructor?
Learn more about the APICS
Instructor Development Program
at apics.org/instructors.
APICS Datachem study aids

These CDs provide keyword-search functions,
simulated tests, and technical explanations
that accelerate learning the topics covered in
the APICS CPIM exams.
Version 7.2; stock number: 01625


Per-module price
Datachem PIM-PREP CD:

Single User License Version 7.2
Includes all ve modules on one CD-ROM.
Datachem Software Inc.
2011, stock number: 01630

Test drive APICS certication programs with

the APICS CPIM and CSCP demos
Preview APICS certication programs, preparation resources, and steps to earn the certications by
viewing APICS certication demos. Visit apics.org/cpimdemo to take the APICS CPIM demo.
Visit
Visit
i it apics.org/cscpdemo to take the APICS CSCP Learning System demo.
Bonus! Preview the APICS certication exam content manuals today.
Visit apics.org/ecmpreview today.
10
The MGI Management Institute

These courses enable candidates to study for each APICS CPIM module at their own pace. Each
participants assignment receives review and comments from an assigned instructor by fax or mail.
stock number: 09321
stock number: 09325
Per module price
stock number: 09322
MGI Home Study Courses: CPIM Series
stock number: 09323
The MGI Management Institute
stock number: 09320

$1,416 APICS member / $1,770 nonmember
stock number: 09324
2012 APICS study notes

Brian Willcox, CFPIM, CIRM, CSCP
The study notes are concise and detailed in an easy-to-understand conversational format.
stock number: 09245
stock number: 09249
Per module price
stock number: 09246
APICS Study Notes Series
stock number: 09247
Brian Willcox, CFPIM, CIRM, CSCP
stock number: 09250

stock number: 09248
Bring APICS training to your front door. For more information on how APICS
can bring results-oriented training and education to your organization,
contact APICS Corporate Services at 1-800-444-2742 or +1-773-867-1777.
Or, visit apics.org/corporate.
11
To order the APICS CSCP

Learning System,
visit apics.org/cscp or call APICS CSCP Learning
System Customer Service at +1-651-905-2664
or 1-888-266-9079.
APICS CSCP Exam Preparation

This comprehensive professional development and exam preparation program consists of
three print modules and web-based study tools that reect the entire APICS CSCP Exam
Content Manual (ECM). The program provides a broad, encompassing view of global endto-end supply chain management. This easy-to-use system is self directed, but can also
be combined with an instructor-led course.
New! The 2012 APICS CSCP Learning System
The APICS CSCP Learning System is completely updated for 2012.
Each learning system module contains practical applications of key
concepts in the 2012 APICS CSCP Exam Content Manual, including
day-to-day best practices
technologies used in the global supply chain
techniques that enable efciency.
Use the 2012 APICS CSCP Learning System to increase your
supply chain knowledge and impact your organizations bottom line.
APICS CSCP Learning System modules
Interactive web-based components
Fundamentals of Supply Chain Management

Supply Chain Strategy, Design, and Compliance
Implementation and Operations
Pretest to determine your strengths and

weaknesses
900 multiple-choice questions to reinforce concepts
Timed module-specic tests and timed post-test
Resource center that includes a complimentary
electronic download of the 2012 ECM, additional
study resources, and test-taking tips
APICS CSCP Learning System components

Comprehensive print materials
Five books with more than 1000 pages of content
Progress check questions at the end of
each section
Organized information from more than 150
references

12
APICS CSCP Learning System

$945 APICS member / $1,275 nonmember
Purchase two or more learning systems and
receive a volume discount. Contact APICS CSCP
Customer Service at +1-651-905-2664 or 1-888266-9079 for details.
Join more than 10,000 APICS CSCP designees worldwide. Rapid industry
acceptance along with recognition by employers worldwide makes the APICS
CSCP the leading supply chain designationand the only certication to
encompass the end-to-end supply chain!
References
Supply Chain Logistics Management,
3rd edition
Introduction to Supply Chain Management

Technologies, 2nd edition
Donald Bowersox, David Closs, M. Bixby Cooper

480 pp. / 2010; stock number: 03998
David F. Ross, CFPIM

424 pp. / 2010; stock number: 03925
Principles of Supply Chain Management
Designing and Managing the Supply Chain:

Concepts, Strategies, and Case Studies,
3rd edition
Richard E. Crandall, William R. Crandall,

Charlie C. Chen
645 pp. / 2009; stock number: 03903
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APICS offers many APICS certication review participant guides and other products in
e-download format to enable online access to APICS products and publications. When you
order these online materials, you receive the products instantlywithout shipping costs
and in a more environmentally friendly way. Many e-downloads also may be printed.
APICS products available in
e-download format:
APICS certication participant
guides for all APICS CPIM modules
APICS course participant guides,
including Lean Enterprise, Global
Sourcing, and more
David Simchi-Levi, Philip Kaminsky, and

Edith Simchi-Levi
544 pp. / 2008; stock number: 03819
APICS publications, including the APICS

Dictionary, APICS folios (page 21), APICS
career packs (page 20), and more
Visit apics.org/shop to purchase today.
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Eligibility requirements for the APICS CSCP designation are
the APICS CPIM, CFPIM, or CIRM; or C.P.M., CSM, or CPSM designations plus two
years of related business experience, or
bachelors degree or equivalent plus two years of related business experience, or
ve years of related business experience.
For complete eligibility requirements or to apply for eligibility, visit apics.org/cscp.
13
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APICS provides exible educational options that
make it easier to pursue your certication while
youre working, so you can increase your earning
potential, achieve your professional goals, and
improve your performance at work.
Instructor-led courses
These courses are taught at APICS afliates
around the world. APICS partners offer courses
worldwide to help professionals like you prepare
for APICS certication exams. Benet from skilled
and knowledgeable APICS instructors and the
experiences of your colleagues in this grouplearning environment. To nd a course near you,
visit apics.org/community and click on the
APICS Partner and Event Finder.
APICS interactive learning

APICS, in partnership with local APICS channel
partners, provides certication review courses in an
online format with additional content and context
added by qualied local instructors.
Visit apics.org/certication for more information.
Online instructor-facilitated courses
assisted learning environment is available to

students 24/7 in order to accommodate any
schedule, and includes presentations, videos,
learning objects, quizzes, and discussion boards.
Corporate or group learning

APICS corporate and group learning provides
certication review and a variety of other
educational services for entire organizationsor
small groups within one division or location. APICS
Corporate Services works with organizations
large and small to provide scalable solutions for
employers. Visit apics.org/corporate, or contact
APICS Corporate Services at 1-800-444-2742 or
+1-773-867-1777.
Self-directed learning
Whether youre using the APICS CSCP Learning
System as a self-directed tool, accessing the APICS
CPIM primary references, or using a combination
of materials to prepare for your APICS certication
examsAPICS has a variety of tools to help you
study independently on your own schedule.
Visit apics.org/certication to learn more about
APICS certications and preparation options.
APICS offers online delivery of APICS CPIM and

CSCP courses through our partner, Fox Valley
Technical College (FVTC). The online instructor
Get started on your APICS CPIM and CSCP designations
1. Learn more about the program
3. Take the exam
Download the APICS CSCP brochure (stock number:

04036-2012) and APICS CPIM brochure (stock number:
09058-2012) at apics.org/certication or call APICS
Customer Service at 1-800-444-2742 or +1-773-867-1777
to order your copy today.
Download your exam registration bulletin.

Visit apics.org/certication for more information.
2. Prepare for the exam
4. Maintain your credentials
Order your APICS CPIM and APICS CSCP* Exam Content

Manual (ECM). It is your guide to what will be on the exam.
The APICS Certication Maintenance program

has been developed to keep APICS CPIM, APICS CFPIM,
and APICS CSCP designees at the top of their game. The
program incorporates a variety of professional development
opportunities for APICS certication designees to keep
their skills up to date.
The APICS CSCP Learning System is a consolidated

preparation method for the APICS CSCP exam.
APICS CPIM offers preparation opportunities that will
prepare you for the APICS CPIM exam.
*Receive a complimentary copy of the APICS CSCP ECM
with purchase of the learning system.
14
APICS offers computer-based testing administered through

Pearson VUE.
For complete APICS Certication Maintenance program

information, visit apics.org/maintenance.
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The James Greathouse APICS Certication Professional Scholarship supports individuals who
are seeking the APICS Certied in Production and Inventory Management (CPIM) designation
or the APICS Certied Supply Chain Professional (CSCP) designation. This scholarship honors
the legacy of the late James Greathouse, CPIM, who was a dedicated volunteer, mentor, and
supporter of APICS certication and the role certication plays in advancing the careers of
supply chain and operations management professionals.
Scholarship award
7RPDNHDFRQWULEXWLRQ
Scholarship recipients are provided with vouchers for

APICS CPIM or CSCP courseware and examinations.
The certication must be completed within two years
of the scholarship award.
Please make checks payable to the APICS

Educational & Research Foundation, Inc. with a
note on the check memo that the funds are for the
James Greathouse APICS Certication Professional
Scholarship Fund. Donations should be sent to:
Eligibility criteria
To be eligible for the James Greathouse APICS
Certication Professional Scholarship, the candidate
must
be an APICS member in good standing
be employed as a supply chain or operations
management professional with a minimum of
ve years of experience
provide a letter of recommendation from
an employer.
APICS Educational & Research Foundation, Inc.

Attn: James Greathouse APICS Certication
Professional Scholarship Fund
8430 West Bryn Mawr Ave, Suite 1000
Chicago, IL 60631 USA
:KLFK$3,&6FRXUVHLVULJKWIRU\RX"
Are you considering APICS certication, but havent decided between the APICS
CPIM and CSCP designations? Are you considering taking a professional development
course, but arent sure which course is best for you?
Complete this online questionnaire to receive tailored recommendations for APICS
courses based on your
career level and experience
desired career path
job function.
Visit apics.org/recommend to nd the APICS course that best meets your needs.
15
Find APICS courses near you

u on the
APICS Partner and Event Finder at
apics.org/nder.
apics.or
apics.org/nder.
nder.
Learn more about the APICS courses listed
below at apics.org/courses.
apics.org courses.
APICS Courses and Workshops

APICS education provides supply chain and operations management professionals with the
proven knowledge and organizational skills to strategically streamline operations. Take advantage
of APICS education to improve your professional prole in a competitive job market and economy.
APICS Customer-Focused Supply Chain

Management Course
The APICS Customer-Focused Supply Chain
Management course provides an insiders view of
supply chain management. It offers fundamental
knowledge of the functions of supply chain
management and is designed to quickly and
effectively educate team members who interact with
or support supply chain activitieshelping to increase
efciency and generate ideas for improvements.
APICS Global Sourcing

Workshop Series
The APICS Global Sourcing
Workshop Series is tailored for
participants to understand the
key issues and complexities
of purchasing activities in the
international environment. It
provides a comprehensive study of the critical tasks and
challenges associated with sourcing and procurement
internationally. The workshop enables you to gain
information on the advantages and disadvantages
of global sourcing. Discover how to select logistics
partners, address supplier qualications, and determine
supply chain stability.
The APICS Lean Enterprise
Workshop Series
Inventory Control Workshop Series

The Inventory Control Workshop Series provides a
comprehensive study of inventory control. The ve
workshops in the series are

Basics of Inventory Management

Cycle Counting
Distribution Inventory Management
Material Requirements Planning and
Bills of Material
Physical Inventory.
Theory of Constraints: Concepts and

Principles Workshop Series
This workshop provides instructors with a
comprehensive training tool that explores
strategies for applying the theory of constraints
to increase efciency and achieve dramatic
bottom-line improvement. Workshops in this
series include

Constraints Management Overview

Critical Chain Project Management
Performance Measures
Production Management
Supply Chain Management
Thinking Processes
APICS Lean Enterprise

Workshop Series
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The APICS Lean Enterprise

Workshop Series is organized
to enable you to approach
and understand the lean
transformation process
systematically. Using scenarios
from a ctitious company, you will be tasked with
nding lean solutions for a myriad of challenges.
This method will provide you with the exibility to
immediately customize what youve learned and
implement it at your own organization.
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APICS LEAN ENTERPRISE WORKSHOP SERIES
Participant Workbook Book
16
Book 1 of 2
For more information,

Questions?
Contact APICS
contact
Customer
APICS Customer
Service atService
1-800-444-2742
at 1-800-444-2742
or +1-773-867-1777,
or +1-773-867-1777
or service@apics.org.
or visit apics.org.
APICS EDUCATION
APICS Principles of Operations

Management
The APICS Fundamentals of Operations Management:
Concepts and Applications is being rewritten and
retitled the Principles of Operations Management.
Principles of Distribution and Logistics

Coming soon.
Principles of Managing Operations
Coming soon.
The Principles of Operations Management program

contains ve courses. Each course is designed to
be exible and customizable. The sessions within
each course are complete and can operate as
standalone mini-courses or can be combined with
other sessions from the Principles of Operations
Management courses to create a customized
learning experience.
APICS Instructor Development Program
Principles of Inventory Management

presents topics including
inventory management fundamentals
ordering techniques
replenishment policies
purchasing management
Just-in-Time and lean methodologies
inventory performance measurement.
The APICS Instructor Development Program

is designed to increase and enhance APICS
instructors skills and provide the resources
essential to deliver the highest-quality education.
The program consists of three-tiered levels of
skill and experience, including associate, lead, and
master instructors. For more information, please
email the APICS Instructor Development Program at
idpapps@apics.org.
Principles of Operations Planning

business plan fundamentals
forecasting
demand managment
sales and operations planning
master scheduling foundations
the role of operations systems in planning.
NEW! Principles of Manufacturing Management
manufacturing management fundamentals
manufacturing product structures
material requirements planning (MRP)
capacity planning and management
production activity control
advanced scheduling
lean production management.
For more information on the Principles program,

visit apics.org/education, contact APICS Customer
Service at 1-800-444-2742 or +1-773-867-1777, or
email pdadmin@apics.org.
You also can participate in the APICS Train the

Trainer (TTT) course, an interactive class about
the basics of classroom instruction. Participants
learn the four steps of training and how to establish
learning objectives, create lesson plans to support
objectives, use feedback for instructor development
using media to enhance learning, design learning
to motivate individuals, and improve participants
condence and skills.
The next step after completing the APICS TTT
course, APICS Learning Dynamics for Instructors,
examines the dynamics of the classroom and
describes techniques for managing these dynamics
to maximize learning. Designed for a workshop
setting, this 10-session course is of specic interest to
experienced trainers and educators.
For more information,

Achieve
contact
yourAPICS
professional
Customer
goals.
Service
Order
at APICS
1-800-444-2742
educational
orproducts
+1-773-867-1777
today atorapics.org/shop.
visit apics.org.
17
%HQHWVRI$3,&60HPEHUVKLS
When you join APICS, you are making a choice to be part of a community that is committed to
supply chain and operations management excellence and professional advancement
for individuals like you. APICS membership offers exclusive access to the APICS body
of knowledge through members-only resources, networking, and cost savings on APICS
educational materials. Stay up to date on industry news, best practices, and emerging
trends through these APICS member benets.
Introducing the All-New apics.org

The new apics.org launched with new functionality, a more user-friendly design, and increased interactivity including
J_fg8G@:J1 This has replaced the APICS
Bookstore and makes nding products simple.
You can search for specic APICS products or
do a general search with key words. There are
also featured products and an order history for
previous customers. 8G@:Jd\dY\ij18ZZ\jj
jg\Z`Xcgi`Zè^XkJ_fg8G@:J
Dp8G@:J1 Access proles, update personal
information, renew membership, and more.
GXike\iXe[<m\ek=è[\i1 Connect to local and
international partners to nd courses, member
benets, events, and professional development
opportunities.
8G@:JJlggcp:_Xè:_Xee\c1 Access the new
APICS online community for local and worldwide
networking, industry discussions, the latest news,
reports, and events. For details, refer to page 19
or visit jlggcpZ_XèZ_Xee\c%fi^%

18
E\nnXpjkfZfee\Zkn`k_mXclXYc\è[ljkip
Zfek\ek1 Share and comment on articles from
APICS magazine, APICS Extra, APICS Operations
Management Now, and more in the Industry
Content and Research section of apics.org.
8G@:Jn\YèXijXe[m\e[fin\YZXjkj1 APICS
webinars offer convenient, online access to
the top authors from APICS magazine through
the APICS Extra Live webinar series. Free to
members and offered live and on-demand, APICS
webinars help the supply chain and operations
management eld stay up-to-date on the latest
trends and best practices. Plus, nd out about
products and services from the companies who
provide them with APICS vendor webcasts,
complimentary for everyone.
J\\n_Xkk_\e\n8G@:Jn\Yj`k\_Xjkff]]\i]fipflXe[pfliZXi\\i%
Visit apics.org today.
APICS MEMBERSHIP
APICS Networking Opportunities

APICS provides outstanding online social networking tools enabling you to
grow professionally and engage with thousands of supply chain and operations
management individuals.
APICS Supply Chain Channel

The APICS Supply Chain
Channel is an online
community that allows you
to nd local networking
opportunities, connect
with peers in your industry
worldwide, participate
in industry discussions,
and stay up to date on all
the latest news, reports
and events. The APICS Supply Chain Channel
is included with every APICS membership and
is accessible through the APICS website or at
supplychainchannel.org.
APICS members-only communities
Sustainability
Lean operations
Young professionals
Coming soon!
Logistics, warehousing, and distribution
Career questions and answers
Connect with APICS in your

community
APICS partners offer you the opportunity
to network with supply chain and
operations management professionals
in your area, take APICS courses, attend
partner events, and more.
Look to your local APICS partners to
help you achieve your professional
goalswhether you are planning to earn
an APICS certication, networking with
your peers, or attending conferences and
other events.
Visit the APICS Partner and Event Finder
at apics.org/community to nd an APICS
partner near you.
Connect with APICS on social networks

Communities available to the public
APICS CPIM interest
APICS CSCP interest
Professionals in
Africa
Asia
Central and South America
Europe
North America
Get started today. Learn more about APICS social

networking tools at apics.org/socialnetworking.
apics.org/Facebook
apics.org/LinkedIn
twitter.com/Tweet_APICS
youtube.com/APICSVideo
19
APICS Career Resources

APICS offers many options for job seekers, hiring managers, and those looking to advance in their
current positions. Learn more at apics.org/careers.

APICS career packs
APICS competency models
APICS career packs contain job

descriptions, career paths, and
competency models by title for
supply chain and operations
management careers.
The APICS competency models are

free, actionable tools that allow
professionals to rank their skills
against other professionals and
assist hiring managers as they
evaluate and compare candidates.
Download these APICS career

packs now at apics.org/shop:
Buyer/planner (Stock number:
02003-E)
Distribution and logistics managers
(Stock number: 02002-E)
Master scheduling manager
Materials manager (Stock number: 02005-E)
Supply chain manager (Stock number: 02004-E)
Free for APICS members /

$29.99 each for nonmembers
APICS Career Center

Job seekers, employers, and HR managers alike
will nd solutions at the APICS Career Center.
Whether you are looking for a new job, are
interested in career development tools to keep up
with the rapid rate of change in your workplace
environment, or are seeking qualied candidates
for your organizations supply chain and operations
management job openings, the APICS Career
Center can help you.
APICS career webinars,

white papers, and research
APICS career white papers,
research, and webinars are
offered on a variety of targeted
subjects, including rsum
keywords and naming best
practices, interview tips for
young professionals, online job
search tools for supply chain
and operations management
professionals, and more.
Learn more about salary and hiring trends: Download
the members-only APICS Operations Management
Employment Outlook.
Visit apics.org/careers for more information.
Visit the APICS Career Center at

apics.org/careercenter.

20
APICS members receive discounts on educational resources, events, industry resources,

testing fees, and more. Here are just a few of the members-only savings that may be
available to you:
Up to $600 in savings on conference registration.
50 percent off on APICS research folios.
Up to 20 percent off APICS certication exams.
APICS student members: You can save an additional $25 on APICS CPIM exams!
APICS MEMBERSHIP
APICS Research
APICS research enables you to make decisions based on industry trends, best practices,
career paths, and moreand gives you information and actionable data you can put to
work. Visit apics.org/research frequently for updates.
Members-only research reports

Benefit from supply chain and operations
management research you cant nd anywhere
else with APICS members-only research reports.
Delve into critical topics, including supply chain risk
and strategy, S&OP, sustainability, employment
trends in the profession, and more.
These reports are exclusively available to APICS
members. Also, many APICS research reports have
accompanying foliosincluding recommendations,
articles, and tools to help you put the research
APICS conducts to work. See below for information
on how to purchase APICS folios.
APICS folios
Bolster your knowledge of essential supply chain
issues and provide actionable information to help
your employer achieve bottom-line success, avoid
common pitfalls, and increase efciency. Detailed
folios include powerful research, recommendations, and insights, plus articles from the awardwinning APICS magazine. Folios are available at
apics.org/folios for the following topics:
8G@:JJFG=fc`f1?fnkf9\XeJFG:_Xdg`fe
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8G@:JJlggcp:_XèI`jb=fc`f1Gifk\Zkpfli
9ljè\jjn`k_I`jbDXeX^\d\ek
8G@:JJlggcp:_XèJljkXèXY`c`kp=fc`f1
LeZfm\iè^k_\Ki`gc\9fkkfdCè\
APICS members: Save 50

percent on APICS folios!
Plus, download free
corresponding members-only
research reports and learn
from your peers experiences
in supply chain and operations
management.
Visit apics.org/research today.
$19.95 APICS member / $39.95 nonmember
21
Exclusive Industry Content

APICS magazine
A
This award-winning, must-read publication is designed for
professionals like you in the eld of supply chain and operations.
From the principles of innovation to maximizing the benets
of kaizen, APICS magazine helps you keep your nger on the
pulse of critical changes, trends, news, and events in the
profession today.
Six issues of the magazine during the year (professional,
academic professional, and international professional
memberships only)
An enhanced digital version of the magazine online at
apics.org/magazine available to all members.
APICS Extra
APICS Extra, an online supplement to APICS magazine, provides members
with usable, real world information on the methodologies and tools that enable world-class operations management. Look for APICS Extra to arrive in
your email inbox on the last Wednesday of every month.
And, visit apics.org/extra to register for the members-only APICS Extra
Live webinar, which explores content from each issue of APICS magazine.
APICS Dictionary, 13th edition

This is your unparalleled reference for the supply chain and operations
management lexicon. Find the terminology you need to improve
productivity, consistency, and knowledge across your supply chain while
ensuring accuracy of core terminology and emerging denitions. It will also
help you to communicate clearly and professionally with key customers,
vendors, and stakeholders in your organization. APICS members receive
one complimentary copy at apics.org/freedictionary, or call APICS
Customer Service at 1-800-444-2742 or +1-773-867-1777, to request a
free copy of stock number 01102.
APICS Operations Management Body

of Knowledge (OMBOK) Framework
Want to advance your career? Looking for a career in supply chain and
operations management? The APICS OMBOK Framework helps you
understand the scope of your profession, including core competencies,
requirements, and best practices. APICS members receive a free electronic copy of the APICS OMBOK Framework by visiting apics.org/ombok.
Third Edition
22
APICS MEMBERSHIP
2 O 11
V O L U M E
P RO D U C T I O N
A N D
4 7
N U M B E R
I N V E N TO RY
M A N AG E M E N T
JOURNAL
ENTERPRISE SYSTEMS FOCUSED COLLECTION ARTICLES
8 Enterprise Systems: Traversing the Next Wave

of Innovation
Vijay Khatri & Munirpallam A. Venkataramanan
14 Dual Channel Supply Chains: Challenges and

Opportunities in E-Fulllment
Stephen Mahar, P. Daniel Wright, & Kurt M. Bretthauer
31 Changing Channels: The Impact of Web 2.0 on

Supply Chain Management
Peter Tingling, Andrew Gemino, & Drew Parker
45 Open Source Software Development in Enterprise

Information Systems
David L. Olson, Sang-Heui Lee, Donghyun Choi, & Jin Sung Rha
OTHER ARTICLES
56 Beyond Lean: Production and Inventory Policy

for the Old Economy
Keenan D. Yoho & James A. Rappold
APICS Production and Inventory Managment (P&IM) Journal

This publication is accessible online and complimentary for APICS
members. You can search online for articles on supply chain design,
demand planning, technology management, and dozens of other
topics. This information can be used in many waysfrom academic
research to presentation planning for your organization. The P&IM
Journal is published by APICS in paper and electronic formats and is
available to libraries, online sources, and to all APICS members.
Visit apics.org/pimj for more information.
69 Inventory Flow in Canadian Candy Bar Supply Chains

Michael J. Armstrong
79 Survey Results on the State of the Operations

Management Profession for 2010
L. Drew Rosen, Stephen Mahar, & Thomas Janicki
88 Compression Thinking
Robert Hall
APICS Operations Management Now
APICS e-News
APICS Operations Management Now, a weekly

newsletter authored by APICS chief executive
ofcer Abe Eshkenazi, CSCP, CPA, CAE, provides
commentary on supply chain and operations management news and draws readers attention to the
connections with the APICS body of knowledge.
Visit apics.org/omnow for information or to sign up
to receive APICS Operations Management Now.
This semimonthly e-newsletter delivers quick

reading and hard-hitting articles on the latest
supply chain and operations management topics.
To subscribe, visit apics.org.
Supply Chain Council SCORmark Benchmarking Access

The Supply Chain Council (SCC) is the worlds leading authority on supply chain methodology, diagnostics,
and benchmarking based on the SCOR standard. Its product offerings are a complement to APICS education
and certication programs. APICS members receive
member rates on SCC training classes and the SCOR Professional Certication
access to the acclaimed SCORmark benchmarking program.
For more information, visit apics.org/scc.
$3,&6PHPEHUEHQHWVKLJKOLJKWV
APICS magazine
APICS Dictionary, 13th edition, and
APICS Dictionary term lookup
P&IM Journal
APICS Extra
APICS Connection
APICS research reports
APICS Career Center and career resources
APICS Supply Chain Channel full access
APICS webinars and webinars on demand
Supply Chain Council SCORmark access
Note: Some APICS memberships receive

electronic-only access to APICS publications.
Visit apics.org/membership for more information
about membership and a complete list of
member benets.
23
APICS EVENTS
Sponsor or exhibit at APICS events.
events
Contact John Stults, Director of Corporate
Sponsorships,
p
p at jstults@apics.org or
+1-773-867-1815.
APICS Events: Sharpen Your Skills

lls and Connect with Peers
Improve your functional knowledge and network with key supply chain and operations management
professionals from across the globe at APICS events. APICS events provide relevant and applicable
education on todays most pressing topicsincluding global supply chain and operations management, operations management in a changing economy, and S&OP.
Best of the Best S&OP Conference

London, England
May 1011, 2012
Chicago, Illinois, USA

June 1415, 2012
Building on ve years of success with the Best of the Best S&OP

Conference in Chicago, APICS and the Institute of Business Forecasting
& Planning (IBF) are expanding the reach of the conference for 2012
with the launch of a second conference in London, England.
London, England
Chicago, Illinois, USA
Both conferences will provide in-depth education from the supply

and demand sides of sales and operations planning (S&OP), along
with exposure to the latest in technologies and solutions to meet
key business needs.
Visit ibf.org/apicsibf.cfm to register.
APICS North American Seminar Series

Supply Chain Risk Management Seminar
June 8, 2012
In partnership with the APICS Chicago
chapter Chicago, Illinois, USA
Supply Chain Risk Management Seminar

June 21, 2012
In partnership with the APICS Toronto
chapter Cambridge, Ontario, Canada
In 2012, APICS is introducing a series of seminars to bring the APICS body of knowledge to communities across
North America. Find a seminar near you or travel to the one-day seminar that meets your educational needs.
More seminars are being scheduled. Check apics.org/events for events in your area.
APICS Asia Supply Chain & Operations Conference

Join APICS and your peers in Asia for this opportunity to explore trends and emerging supply chain and
operations management best practices in Asia. Each year, APICS brings the most talented presenters from
Asia and around the world. Previous locations for APICS Asia Supply Chain & Operations Conferences include
Singapore and Shanghai, China.
Visit apics.org/events for more information about 2013 events.
24
Achieve peak supply chain

alignment and integration
ELEVATE
SUPPLY CHAIN PERFORMANCE
Attend the 2012 APICS International Conference & Expo

APICS 2012 will be held in Denver, Colorado, USA. Join us October 1416, 2012, to
explore integration and market alignment methods that can create real value at your
organization.
APICS 2012 aims to provide you with opportunities to elevate supply chain
performance and your professional skills. Examine strategies for aligning the entire
supply network around a single goal and significantly improving performance.
Why you need to attend APICS 2012

Attend APICS 2012 to discover actionable best practices and skills that will help
you have a lasting impact on your organizations strategy and long-term business
success. You will learn though a variety of educational opportunities, including
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sQBOFMEJTDVTTJPOTPOBWBSJFUZPGUPQJDTUIBUQSPWJEFJOTJHIUTGSPNFYQFSJFODFE
practitioners
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APICS 2012 Learning Paths

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Register today.
apicsconference.org
APICS INTERNATIONAL
CONFERENCE & EXPO
When: October 1416, 2012
Where: Colorado Convention Center
Denver, Colorado, USA
APICS members:
Save up to $600 when you
register before July 13.
3FHJTUFSBTBUFBNBOETBWF
per attendee!
Exhibit at APICS 2012

Learn more by contacting jstults@apics.org.
Network with colleagues before APICS
2012 and on-site, visit us at
supplychainchannel.org
!5XFFU@"1*$4
Stay up-to-date on the latest news and
JOGPSNBUJPO!5XFFU@"1*$46TFIBTIUBH
#APICS2012 to connect with your
colleagues today.
New features on apics.org

APICS magazine
Now available online in an easy-tosearch format with new ways to

comment and share content.
Public and membersonly access
APICS Operations
Management Now and
other e-newsletters
Now available online and searchable.
APICS Production and

Inventory Management
Journal
More articles available online in an

easy-to-search format.
Members-only
access
APICS Dictionary
New dictionary term search on

every page.
APICS research reports

and folios
New research on supply chain and

operations management and career
path topics available for purchase
and download.
Course selection and

personalization tools
New ways to identify education and

other programs to meet individual and
Public access
Partner and Event Finder
Fully-integrated online global event

and partner listing.
Stock # 01041-2012
Printed March 2012
organizational needs.
Public access

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2012 EDUCATIONAL

LOOK INSIDE for

2012 Educational Resources: New and

The new apics.org

Operations manager is among U.S. News and World Reports 2012

Questions? Contact APICS Customer Service at 1-800-444-2742 or +1-773-867-1777, or service@apics.org.

Exam Resources for APICS CPIM and CSCP

APICS CPIM Exam Content Manual

75 pp. / 2012; stock number: 09051 / e-Download: 09051-2012E

APICS CSCP Exam Content Manual

25 pp. / 2012; stock number: 09031 / e-Download: 09031-2012E

APICS Dictionary, 13th edition

APICS Operations Management Body of Knowledge (OMBOK)

105 pp. / 2011; stock number: 01107

APICS CPIM Exam Preparation

Introduction to Materials Management,

108 pp. / 2009; stock number: 05002

J.R. Tony Arnold, CFPIM, CIRM, Stephen N.

Lean Production Simplied: A Plain

$31 APICS member / $34 nonmember

APICS CPIM Basics of Supply Chain

Discover the program that gives

Questions? Contact APICS Customer Service at 1-800-444-2742 or +1-773-867-1777, or service@apics.org.

Module 2: Master Planning of Resources

Manufacturing Planning and Control

APICS CPIM Master Planning of

Thomas E. Vollmann, CFPIM, William L. Berry, D.

Important APICS CPIM program note

Visit apics.org/cpim for more information.

Module 3: Detailed Scheduling and Planning

Introduction to Materials Management,

The Lean Toolbox, 4th edition

Manufacturing Planning and Control Systems

Project Management: A Systems Approach

John Bicheno, Matthias Holweg

308 pp. / 2008; stock number: 03002

$85 APICS member / $94 nonmember

$14 APICS member / $16 nonmember

Making Sustainability Work: Best Practices in

Designing and Managing the Supply Chain:

APICS CPIM Detailed Scheduling and

Questions? Contact APICS Customer Service at 1-800-444-2742 or +1-773-867-1777, or service@apics.org.

Module 4: Execution and Control of Operations

Introduction to Materials Management,

Lean Production Simplied: A Plain

Jurans Quality Planning and Analysis for

Manufacturing Planning and Control Systems

APICS CPIM Execution and Control of

Did you know?

Module 5: Strategic Management of Resources Module

SMR References Sourcebook

Save nearly $200

The sourcebook is a compilation of four major

Purchasing the primary references for SMR

APICS CPIM Primary References Series

Basics of Supply Chain Management

The APICS Curricula and Certication Council

Visit apics.org/cpim to begin

Questions? Contact APICS Customer Service at 1-800-444-2742 or +1-773-867-1777, or service@apics.org.

APICS CPIM practice questions

APICS CPIM participant workbooks

Practice questions offer candidates an

The APICS CPIM participant workbooks

Fundamentals of Supply Chain Management

Pretest to determine your strengths and